Sent by C Oxenham
Cardiff 20/12/2022
First class service from Gemma nothing was too much trouble.
Based In Cardiff
Gemma Sinclair
Available for new enquiries
It's Nice To Meet You
Hi, I’m Gemma, your personal Travel Counsellor. Thank you for visiting my page.
Whether it’s a short local trip or a long-haul adventure you’re after, I can arrange it with ease. No enquiry is too big or small! I am an experienced travel agent and holiday representative having worked in Greece and Bulgaria for several years, I have also travelled extensively across Europe, the USA and Canada. My aim is to provide a stress-free experience for all your travel needs. No more trawling the internet for hours!
I am passionate about exploring new places, experiencing cultures and providing excellent customer service.
You are guaranteed an efficient and thorough booking experience with expert advice you can trust.
Alongside providing the best service, the most important thing for me is building trust and working with my clients to create their perfect trip. I’ll ask the right questions to understand fully what you want out of your trip. Whatever the occasion, whatever the budget, I will ensure you have a truly personal experience booking with me.
Luckily for you, I’m not restricted to office hours as so many high street agents are. So, if evenings or weekends suit you better to get in touch then I can work around you. You can contact me by telephone, email, social media or if you’d prefer, we can meet for a chat and a coffee.
My service doesn't stop with the booking, I'm on hand to answer any questions, and to guide you through any form filling and my personal service is always just a phone call away. Everything booked through me has 100% financial protection for your complete peace of mind, and I have the support of a 24/7 Duty Office monitoring world events and entry regulations. If any issues do occur I will rectify them with the least amount of stress to you. You can even contact me when you are away!
Booking with me will get you a bespoke package at a competitive price.
So, if you’re looking for UK breaks, family holidays, city breaks, cruises, Disney holidays, activity holidays, tailor-made itineraries, sports tours, weddings and honeymoons or even the stag and hen weekends, then look no further.
I look forward to hearing from you soon to start planning your next adventure.
My customer stories
Sent by K Sharp
Beckenham 20/12/2022
Gemma has been super helpful. She listened to what we asked for and delivered above our expectations!
Sent by C Weston
Cardiff 20/12/2022
Gemma has been nothing but excellent in her service she has provided to my partner and I!! The quality of information and communication she has provided has been incredible in helping us choose a perfect holiday this summer! Thank you so much again!!
Sent by Bethan Griffiths
BRIDGEND 20/12/2022
Gemma was friendly, knowledgeable and super efficient. When we revised our choices, she was understanding and found us the most amazing holiday. It alleviated what had become a stressful exercise; trying to find a celebration holiday with 5 of my friends. She took away that stress and replaced it with excitement at the prospect of our trip.
Sent by C Davies
Cardiff 20/12/2022
Gemma was so helpful and provided such a professional and honest service. She answered all of our questions so quickly and gave great advice for us going on our first all inclusive holiday with a young family. I have already recommended her to some friends.
Sent by K Saunders
Cardiff 20/12/2022
Gemma has been fantastic support in helping us book our first family holiday. Great suggestions, efficient service and really lovely to deal with. I would recommend her to anyone (and I have!).
Sent by L Reynolds
Cardiff 20/12/2022
Gemma has been fantastic throughout this whole process. As we were unsure where we wanted to go on holiday, Gemma offered us lots of choices and advice to help us make the right decision for our family trip.
Sent by J Sherrard
Cardiff 20/12/2022
Gemma is fantastic. She takes all the stress out of booking a holiday and has been especially amazing over this very difficult time in terms of transferring flights and holidays to the following year. I can't imagine booking a holiday without her and I tell all my friends how great she is!
Sent by C Morgan
Cardiff 20/12/2022
Gemma has been brilliant organizing and planning our honeymoon to America! She's been very knowledgeable and patient with my change of dates and adding different items onto our itinerary. Super responsive and friendly, would recommend her to anyone!
Sent by B Ellis
Cardiff 20/12/2022
Really helpful, quick to respond! Made everything super easy! We would definitely recommend Gemma!
Sent by R Palmer
Cardiff 11/03/2020
Gemma was quick to respond to my initial query and quickly understood my needs. She was easy to talk to and I’m looking forward to my holiday.
Sent by K John
Cardiff 11/03/2020
This was the first time I’ve used an external company to book a holiday. As we were a big party looking for a skiing holiday we knew we needed expert advice as it’s a minefield if you have no clue. Gemma took the brief and gave us some great options to look at. She was prompt to provide quotes and answer all my questions, putting the whole party at ease! Once we confirmed the booking process was so easy and quick. Total piece of mind our holiday is being organised by a professional! It saved soooo much time and stress and no doubt money so I’d definitely recommend Gemma! Thanks!
Sent by H Dixon
Liverpool 26/09/2019
Gemma has been so helpful with planning this trip, it has really taken the pressure off and turned it into an easy and enjoyable experience. We made some tweaks to the original itinerary and these were no problem for Gemma. I really feel confident in the service I've received and can't wait for our trip to America next year!
Sent by M Dunn
Birmingham 25/09/2019
We asked Gemma to find us our perfect honeymoon destination. We weren't really sure where we wanted to go, but with Gemma's help and lot's of patience we went from looking at 2 weeks in the Caribbean to finally booking a twin stay with 4 nights in Singapore and 10 nights in Koh Samui. Both locations were absolutely perfect and we had the most lovely time. We couldn't have done it without Gemma's help. I would recommend her to anyone especially as you can be safe in the knowledge that if anything goes wrong you are completely covered by Travel Counsellors. Thank you so much, we wish we could go back!!! x
Sent by J Sherrard
Cardiff 23/09/2019
Gemma is great! I've already recommended her and she's booked a holiday for a family friend.
Sent by Ann Lewis
Cardiff 13/08/2019
Gemma has gone above and beyond to help with our complicated and demanding requests and has come up with some amazing results!
Sent by C Sinclair
South Wales 10/06/2019
I wouldn't go anywhere else! Excellent service!
Sent by L Reynolds
Cardiff 31/05/2019
Gemma is great, she provides such a personal service making any changes to the trip being booked. She makes the whole process stress free which is exactly what I want.
Sent by P Emery
London 17/03/2019
Gemma is always coming up with the most interesting options - really in depth and insightful
Sent by J Fairclough
Cardiff 17/03/2019
One of the most efficient travel agents I have encountered. We normally use another luxury travel agent but this service was not only comparable but the speed and willingness to help was outstanding- well done!
Sent by L Evans
Cardiff 15/02/2019
Gemma has been so efficient with quoting for our trip to Sri Lanka. Gemma has planned a wonderful adventure for us and we can not wait to go! I would highly recommend Gemma for her helpful, personal and professional manner.
Sent by K Saunders
Cardiff 15/02/2019
Excellent and quick service with some really great holiday ideas.
Sent by M Houlston
Cardiff 20/09/2018
Gemma couldn't do more to help with my trip - will definitely be using her service again!
Sent by Sarah Waters
Cardiff 20/09/2018
Gemma was just so helpful, she kept going until we had found the perfect holiday for our family. Would definitely recommend!
Sent by Julia Haines
Cardiff 30/08/2018
Gemma is great at finding exactly what you would like for a holiday. Very patient at listening to what we need and changing anything to make it suitable for us.
Sent by Sian Schultz
Cardiff 24/07/2018
Gemma provided a professional and quick service, going above and beyond the brief I gave her. Overall, I was very impressed with the service provided and I have already passed on her details to friends.
Sent by Beccy Player
Tredagar 24/07/2018
We were looking for an ideal honeymoon to match our budget. We weren’t 100% on where we wanted to go but Gemma sent us loads of great options and we later decided to come to Greece. Gemma was patient with our at first indecisiveness and so prompt at answering all of our questions. We’ve had a fabulous time at a lovely hotel in Greece and we will definitely be recommending Gemma and will ourselves seek guidance in the future. Thanks so much Gem, you’ve helped us have a wonderful honeymoon.
Sent by Rachel Knight
Cardiff 15/07/2018
Loved the range of options you provided and you were very prompt!
Sent by J Pateman
Cardiff 18/06/2018
Gemma is amazing!! Highly recommend!
Sent by Gail O'Brien
Bromsgrove 08/06/2018
Gemma has been brilliant and I wished I had contacted her earlier instead of spending hours on and off trying to find a holiday and not getting anywhere. Gemma found us a holiday suiting our needs straight away and made everything so simple for us. Thank you to Gemma.
Sent by Catherine Lavelle
Staffordshire 04/06/2018
Gemma booked a holiday for us to Dubai, staying at the the Atlantis, the Palm. The holiday was amazing, beyond expectations, can’t thank Gemma enough for everything she has done.
Sent by L Pottinger
Cardiff 01/06/2018
Gemma was very helpful and patient!
Sent by Jo Arundel
St Albans 01/06/2018
I have already recommended Gemma and given her details to several friends. Gemma was extremely helpful even when I kept moving the goal posts and changing my mind. Recommended to everyone!
Sent by Katie Thomas
Cardiff 01/06/2018
The service has been great. Gemma has provided us with all the information and we feel as though she’s listened to what we wanted and has given us different options to fit with that.
Sent by B Westall
Blaenau Gwent 18/03/2018
Gemma has been brilliant through out! She has considered all of our requirements and was very helpful - even when we changed our mind about destinations for our honeymoon! She has found us a beautiful hotel in a perfect location and we are very excited about going! We will definitely recommend Gemma to all of our friends and family. Thank you Gemma.
Sent by Gillian Lewis
Cardiff 13/03/2018
Very helpful and professional. Prompt service.
Sent by E Pinkerton
Bristol 13/03/2018
Gemma was very patient dealing with all of our requests and changes quickly and efficiently. Great service!
Sent by Emma Trollope
St Albans 13/03/2018
Gemma has been flexible, friendly and helped us find the right venue for our wedding. Thank you!
Sent by Emma Trollope
Luton 31/01/2018
Gemma has been flexible, friendly and helped us find the right venue for our wedding. Thank you!
Sent by P Evans
Birmingham 25/01/2018
A friendly and informed service. Immediate response to our queries. Accomplished all we asked.
Sent by Jude Davies
Cardiff 29/10/2017
Super helpful and willing to check for alternative dates etc without any problem.
Sent by M Brindley
Birmingham 25/10/2017
Excellent personal service - would definitely use Gemma again!
Sent by Johanne May
Cardiff 25/10/2017
Me and my partner have always wanted to go to Iceland to see the Northern Lights! We have been toying with going for the last few years but it has always been out of our budget each time we looked into it because we wanted to do so many things! Until now! Gemma has provided us with exactly what we want and for exactly when we wanted! Gemma is a lovely accommodating person who has made our booking experience stress free. She has answered every query and put us at ease which has allowed us to book this stress free. I can safely say if it wasn't for Gemma doing this for us, I would still be sat here talking about it instead of living it. Thank you so much and here's to the countdown - roll on January!
Sent by Freda Spence
Lymington 25/10/2017
Very efficient and helpful throughout the booking process.
Sent by Ann Sinclair
Cardiff 25/10/2017
Gemma looked at all our requirements and took great care and attention to find the holiday we want. We will be happy to book with her again and again and have passed this on to our friends. Keep up the good work Gem.
Sent by V Kenny
Bromsgrove 25/10/2017
A fantastic booking experience!
Sent by Julia Haines
Cardiff 25/10/2017
Gemma was great. She investigated a number of different holiday options for us for a short break to Edinburgh. She was very patient and managed to meet all our requests. Will be using her again!
Based in
My Blog
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
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Beauty at Sea - MSC Bellissima
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A few weeks ago, I was lucky enough to be invited to the launch of MSC’s brand new ship the Bellissima. We had the luxury of spending 24 hours on board this beautiful new ship to really get a feel for what she has to offer. The whole process of boarding the ship in Southampton was so easy and stress free, it’s easy to see why so many travellers now decide to cut out the airport from their trip a
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Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you: