Based In Bibury

Heidi Kemsley

It's Nice To Meet You

Hi, I am Heidi and I am your local Travel Counsellor for the Cotswolds, with my office being close to the medieval and historical town of Burford -' Gateway of the Cotswolds’.

I love being a Travel Counsellor and to my customers, I hope it is apparent that I enjoy what I do. I am not bound to any tour operators which is an advantage and neither do I have sales targets. Therefore it's all about taking care of you and making sure I find you the holiday that's suits you.

With over 35 years of travel industry experience i mainly specialise in arranging tailor-made bespoke holidays worldwide, ski groups, rail itineraries and cruises, however if a quick Easyjet flight is all you require I am just as happy to assist!

Over this period, I have built up a strong relationship not only with my clients but also with leading airlines and hotels around the world. I have an extensive knowledge of the aviation industry and I pride myself on simplifying the most complicated itinerary, and will always go the extra mile to exceed my clients’ expectations and requirements.

The most rewarding part of my job has been providing nothing less than the full package; an efficient, prompt, accurate and friendly service, no matter how demanding or urgent the request may be.

I have travelled widely across the continents, and have been lucky enough in my career to have visited many memorable places. Some of the recent highlights have included spending 6 weeks in the South African bush Game Ranger training, hiking the red dunes in Namibia, sailing the Croatian coastline and driving the length and breadth of Italy, however a sunbed, sandy Caribbean beach and a good book still have that allure!

I had lived in Kent all my life, however now my 2 boys James & Max have flown the nest - (literally in Max's case as he has now achieved his childhood dream of being a pilot - formally with Easyjet and now with British Airways) and James running his part of the family farm, I have escaped to the Cotswolds for the next exciting chapter. With my office based at home in the pretty village of Eastleach, I will always be on call and here to assist you with all your travel needs.

I look forward to hearing from you and making your travel arrangements as seamless as possible.

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My customer stories

Sent by Philip Tudor

Exceptional service. , Heidi is excellent at organising bespoke adventures and listening to the needs of her customers.

Sent by Paul & Carol Coomber

We have been booking our holidays with Heidi for a good few years now all over the world. The personal service we get means we can relax and not have to worry about anything. Heidi is always available when you call/email and if she's busy, will always come back to you quickly. We have just booked again for Sept with her. Have also recommended her to friends.

Sent by Perry Kendall

Absolutely marvellous service from this lady and would recommend to anyone and often have, a valued member of travel councillors

Sent by Terry & Emma Davies

Excellent service as always from Heidi, such a lovely lady.

Sent by Kevin Erswell

Would use Heidi everytime before travelling long haul. Cannot fault the service provided.

Sent by Elizabeth Melvin

Wonderful experience with Heidi and so looking forward to our holiday.

Sent by Diane & Nigel Hobbs

Heidi has been fantastic for booking our upcoming trip to India. She has listened to our needs and ideas, and given us some very welcome recomendations, using her own knowledge and experience of the country. Her passion and excitement for travel is obvious, and it comes across when you speak with her. I have used Heidi before for previous trips, and I know her excellent level of client support extends into the trip, she is always contactable if we have questions. I will recommended Heidi to anyone, without hesitation.

Sent by Michael Griffiths

Heidi is always extremely helpful and it’s great to know she’s at the end of the phone should any problems occur on holiday.

Sent by Tim & Miranda Lawson

Heidi is brilliant!

Sent by Robert & Kim Child

Heidi goes above and beyond. She gets to know her clients' needs and requirements to the extent that we trust her suggestions as to which destinations would suit us.

Sent by Lisa Lincoln

Friendly, knowledgeable and always delivers the best holiday to meet my needs and family.

Sent by Janette Molczanow

Have used Heidi Kemsley for years - she is a credit to your company and have recommended her to various friends.

Sent by John Phipps

Heidi is always very pleasant and helpful

Sent by Christopher Marriott

Excellent, efficient and seriously interested in providing us with perfect service in a timely fashion.

Sent by Julie Jupp

Highly recommended, personal service. We wouldn’t book a holiday without her as our travel agent !

Sent by Lyn Lewis

Arranged many trips for me , extremely helpful with everything

Sent by Elliot Rosen

I can always rely on Heidi to find me the right accommodation and travel solutions for all our company needs, having an expert deal with it saves on time, logistics worries and ultimately money for the business.

Sent by Thomas Poynter

Thanks for all of your support last week and you made it a much easier week. Cheers Tom

Sent by John + Sue Skinner

The service provided by Heidi is second to none . Very knowledgeable and helpful. On the odd occasion when Heidi does not know something asked, she endeavours to find the answer and promptly informs us accordingly . Once Heidi is on “our case” we can just sit back and relax, safe in the knowledge the job will be done to the highest standard. Superb service.

Sent by Nigel & Dinah Cox

Thank you for your card. We had, thanks to you, an amazing time in Rome and Florence. As you said, we were delighted to get to Florence which we all loved and glad we did Rome first. We saw all the amazing sites that just blew us away and we have fantastic photos and memories. We loved the hotel in Florence - you couldn’t fault it so a great recommendation thank you. So a huge thank you for your fantastic organisation of a very special trip.

Sent by Trevor Heathcote

Great knowledge and very helpful and efficient

Sent by Philip Love

Heidi Kemsley was absolutely brilliant, helpful always available to answer any questions. Nothing was too much trouble would definitely recommend, great service. Thanks Heidi

Sent by David & Glynis Hicken

Heidi is always helpful and responsive and goes the extra mile! This makes the booking process a positive experience.

Sent by Macus & Simone Brooks

My family have dealt with Heidi for a number of years (too many to remember), however it has always been a pleasure, carried out with great diligence and professionalism.

Sent by Constantine Zarifeh

Heidi has been providing us with excellent service relating to our travel and holiday bookings over many years. We would not consider booking anything without her valued input. We really appreciate Heidi and her hard work.

Sent by Mary Mulvey

Heidi was terrific asked lots of questions to enable her to find the holiday for ‘you’. Very efficient

Sent by Lorna O'Shea

You say what you would like from your holiday and Heidi will fix it in the best possible way, with minimal fuss and bother to you and will even advise you with further recommendations to enhance your holiday experience.

Sent by Mark Gorman

Excellernt attentive service interpreting our needs perfectly

Sent by Keith Crook

I was recommended to Heidi and I have recommended her on to family and friends in business. We only use Heidi and Travel Counsellors for all our business travel. The care and support when you need it is invaluable.

Sent by Christopher Mansell

As i have said many times , you and your Company do an absolutely amazing job and the service we have experienced every time has always been exceptional. If i could give you 11 out of ten i would !!!!!!!!!!!! Keep up the great work!!!!!!!!!!!!!!!

Sent by Darrin Mathie

Heidi, manages to eliminate all of the stress out of booking the most complicated holidays with ease, allowing you to focus on turning up and having the most amazing time. All we had to do was share our ideas and dreams, turn up and have the most enjoyable of experiences. Heidi manages to do this with patience and a smile on her face and takes real joy from making dreams come true. it’s a real pleasure being able to work with someone so passionate and knowledgeable and willing to put the time and effort into providing an unparalleled level of service. Thank you Heidi

Sent by Marcus Brooks

Heidi is brilliant at what she does, always offers a great range of options and when we have booked is always attentive.

Sent by Constantine Zarifeh

Heidi has been our Travel Counsellor for many years and has arranged trips for our family all over the globe from Oman to Cuba and from South Africa to the Maldives. You name it she has done it with expertise and efficiency. No task is too big or too small for her. The latest task was to book our entire family on a ferry trip to Guernsey next summer. It involved a dozen passengers, a dog and three cars. It really was a complex operation but Heidi did it smoothly in her usual calm style. That is why we give her a score of 10.

Sent by Paul & Carol Coomber

We appreciate the advice and personal service that Heidi gives. Nothing is too much trouble. We have and willl continue to recommend Heidi to family and friends

Sent by Robert & Kim Child

Heidi always goes above and beyond.

Sent by Kathrine Jones

Friendly. Helpful. Nothing is too much trouble Wouldn’t go anywhere else

Sent by John & Jacqueline Burden

As always over and beyond service and attention to detail through to delivery Most of all trusted completely Thanks

Sent by John & Helen Tudor

Heidi, quite simply is THE one stop shop for all our travel needs. She’s fandabbydozee.

Sent by Michael & Carol Roach

Have been using Heidi for 12 years and have recommended her to various friends during this time who have also been delighted with her services.

Sent by Louis Preece

Thanks to Heidi for sorting out our multi city flights with ease and haste!

Sent by Alex & Victoria Burden

We had an amazing time in Mauritius! Thank you so much for helping us get away. And it was great to go somewhere different. From start to finish it was superb. The hotel was beautiful, and just as you said the food and service was top notch. I assume it was thanks to your efforts that we had seats 1 row back from the emergency exits? Having the extra leg room was very much appreciated!!

Sent by Kathrine Jones

Super helpful, always responsive. Attention to tiny details. Makes an effort to really understand who I am and what I want from a holiday.

Sent by Steve Clarke

In the past we have booked our own holidays online, using comparison sites and always had issues. We were planning a special trip to Australia and decided we wanted to use an agency or an agent. We met Heidi and she inspired us with confidence, friendly knowledgeable and professionalism. It was fantastically organised , all went like clockwork, Heidi arranged the chauffeur pick up to Heathrow , seat allocations , online checking. sorted out additional baggage allowance on internal flights to match that for our long haul business flights . The welcome hamper when we got home was a lovely touch. Thanks Heidi, fab holiday , great job Will always recommend her to our family and friends .

Sent by Chris & Lisa Mansell

Heidi was absolutely brilliant as always . I would recommend her to everyone. Very pleased indeed.!!!!!!!!!!!!!!!!!!!!!!!

Sent by Bob & Kim Child

Heidi is, as always, amazing. Concerned about travelling during pandemic, but confident Heidi will ensure we know everything relevant before we travel at the end of May.

Sent by Rosamund Hinds Howell

Took an enormous amount of trouble to sort out flights for a last minute trip. Really helpful..

Sent by Damian Carnell

Heidi is a star

Sent by Thomas Meeson

Heidi has been fantastic and we can’t wait for our Orlando flights! We definitely intend to use Heidi again in the future.

Sent by Marcus Brooks

Excellent service as always from enquiry to booking our next holiday.

Sent by Christian Ankjaer

We are a long term customer, Heidi has always looked after us extremely well.

Sent by Amanda Roberts

KEEL-LONDON LTD Heidi is efficient, thorough and extremely friendly!. Nothing is ever too much trouble, however many times you change your travel arrangements! When Heidi is not in the office her colleague Claire is just as brilliant! thank you :)

Sent by Michele Preece

Heidi has always been fantastic at booking my personal travel over the years; frequently coming up with suggestions that she feels match my needs even before I realise that need them myself. I knew she was the right person to go to when I needed to book some corporate flights and accommodation for an important client in a hurry for my work.

Sent by Costi & Jackie Zarifeh

We have used Travel Counsellors for many years and have always received a five star service. We have recommended them to most of our friends without hesitation.

Sent by Lynne Alker

What excellent customer service

Sent by Darren & Sandra Ollerenshaw

I would just like to say Heidi couldn’t be more helpful in any way shape or form fantastic service

Sent by John Burden

Fantastic complete service, just the best EVER time Thanks

Sent by Matthew Dunn

Fast efficient and great communicator

Sent by Sandra Hocking

We feel very confident with Heidi she is always ready to answer any queries and I have recommended her to our friends many times over the years.

Sent by Alexander & Gemma Zarifeh

Dear Heidi, Thank you very much indeed for organising our holiday in Albufeira, Portugal. We had an amazing time, the holiday accommodation was perfect, the food choice plentiful, alongside a good range of activities for children and adults alike. Poppy’s priority access at the airports was invaluable and all in all we had a fabulous holiday. Thank you so much for your thoughtful and thorough preparation from start to finish, the children loved their stickers too! A HUGE thank you from us all! Alex, Gemma, Amelie, Noah, Poppy & Esme.

Sent by Diane Humphrey

Lovely personal service

Sent by Tracy Barnett

I have used Heidi many times now and recommended her. She really does make it personal and spends time really finding out what you want to support you - Friendly, patience, supportive and understanding

Sent by Robert & Kim Child

Heidi, is patient and understanding. She gets to know what her clients want and delivers every time.

Sent by Helen Tudor

Quite simply, Heidi excels.

Sent by Vince & Steve Moodey Clarke

The service we have received while booking our trip to Singapore and Australia has been second to none. Heidi has made the whole experience pleasurable. Thank you Heidi x

Sent by Janette Molczanow

I would recommend Heidi to a lot of my friends - she goes that extra mile and nothing is too much trouble for her that is why I would not use any other travel company as people like Heidi are very hard to come by.

Sent by John & Sue Skinner

If you had a 10+ I’d have ticked that. Heidi always goes that extra mile, not just content to take your booking but goes above and beyond to enauire with friends/ clients who have done the trips we are planning and makes sure that what we want is what she books. A credit to the company. Always at hand should you have any questions etc.

Sent by Marcus & Simone Brooks

Heidi Kemsley is an absolute star when organising our holidays and trips. Everything is so attentive and the attention to fine details is what makes her service stand out.

Sent by David & Julie Jupp

Excellent and friendly service. happy to help. Couldn't ask for more. Just booked third trip this year!

Sent by Constantine Zarifeh

Heidi Kemsley has proved herself time and time again. She is efficient and extremely proactive. She always delivers precisely what the client wants. Recently I asked her to book me a return trip to Cyprus for a short low budget stay. When the airline that I had selected went bust, Heidi immediately booked me on an alternative airline for exactly the same dates and at no extra costs. The best thing about using a Travel Counsellor is that I did not have to go through the hassle of claiming back my losses via my credit card. Heidi took care of everything!

Sent by Claire Moseley

Although I have not been on my holiday yet, the service I received from Heidi to organise and book my holiday was fantastic

Sent by Christopher Marriott

The efficiency of communication provided by Heidi was exceptional , as was her interest in satisfying our demanding requirements. To date I have recommended her and your organisation to at least 4 friends. Your approach to travel is refgeshing and long may it continue.

Sent by John & Helen Tudor

Heidi is undoubtedly the person to turn to for all travel requirements. Quite simply, she’s splendid.

Sent by Lee & Donna Branchett

Heidi has helped find a perfect holiday for us with all the things we specified and we can’t wait for January!!!!

Sent by Paul & Carol Coomber

We have booked many trips through Heidi, so she knows our travel likes and dislikes so well. At times she will suggest alternatives that she feels would suit us more. Heidi will also include things to do that may interest us too. Nothing is too much trouble and she answers all our questions quickly. We appreciate all the help and advice Heidi has given over the years.

Sent by Lynda Gadd

Always helpful, always straight on to any queries and goes the extra mile to get our needs addressed especially rgarding my husband's health issues.

Sent by Susan Clifton

Lovely person always happy to find out anything and very helpful

Sent by Terry & Emma Davies

Heidi is highly informative, full of advice and very friendly. Makes booking our holiday a very easy experience.

Sent by Julie Jupp

Brilliant service. This is our third organised holiday. Will continue to use time and time again. Many thanks Heidi.

Sent by Gary Little

First class service even when thing out of her control go wrong, never a problem always a solution.

Sent by Deon & Elaine Francis

Always excellent service .

Sent by John and Sue Skinner

Fantastic service. Heidi is a wealth of knowledge and if (on the odd occasion) she does not know about something, she goes out of her way to find out and reports back. We have holidayed through Heidi for a number of years and the service, information and recommendations are first class. Having spoken to and been advised by Heidi, I know I can go away safe in the knowledge that everything down to the smallest details would have been taken care of. One word to describe her - outstanding!

Sent by Arthur Harries

She does all the basics as they should be done but it's the little extras that show she really cares.

Sent by Louis Preece

Very quick booking at relatively short notice. Thank you!

Sent by Marie James

We found Heidi excellent and helped guide us with our booking. Definitely use again. Whole experience was delightful and very easy. Thank you Heidi .

Sent by Marcus Brooks

Exceptional experience again as always

Sent by Mark Randall

Heidi provides the most amazing bespoke booking service, day or night.

Sent by Jacquelyn Moynes

Heidi came up with a quote at short notice and when one part of the holiday didn't quite fit my needs, she came back very quickly with a replacement suggestion. She took the time to find our what my requirements were and found a holiday to suit. She has also kept me up to date and informed along the way at various stages. I would definitely recommend Heidi Kemsley to my friends and family.

Sent by Susan Clifton

She is always extremely helpful with her advice and has arranged many holidays for us which have all been fabulous

Sent by Tracy Meeson

Heidi has been working for us and our extended family and friends for many years and has always been a fantastic person to deal with, particularly with my parents with whom she is patient and always goes the extra mile - we consider her to be more of a friend now and she has become invaluable. We have recommended her to several friends who are now benefitting from her great work.

Sent by Wayne & Lindsay McCamley

Heidi has been great, really helpful and full of useful information. I have already recommended Heidi to several of my friends and colleagues. We will definitely be using her services again.

Sent by Carol Allen

Heidi is very friendly, helpful and I have already recommended her to others.

Sent by Pia Kleemola Carnell

10 out of 10 every time! She's the best and I wouldn't hesitate to recommend her. She's always found us the most amazing holiday experiences which have given us the best of memories to treasure of fun times together as a family! XXXXXX

Sent by David Ric

I have and will continue to recommend Heidi to anyone in need of an exceptional travel service. No matter what the itinerary or budget, she understands individual client needs and always goes above and beyond to ensure you embark on your best possible holiday experience from booking right through to returning home.

Sent by John Phipps

Heidi is always very efficient and delivers a personal service

Sent by Kathrine Jones

Friendly yet professional. Helpful and super flexible to my many questions!

Sent by Jacqueline Roche

I have recommended Heidi to lots of people and all of them have been delighted with their experience She is always very helpful, approachable and honest

Sent by Lisa Lincoln

Extremely friendly service, nothing is too much and knowledge and advice has taken away the responsibility of searching for the idea holiday myself.

Sent by David & Cecily Lloyd

Always professional.

Sent by Carl Ankjaer

Heidi continues to provide excellent service, above and way beyond the expected!

Sent by Terry & Emma Davies

Excellent service, would definitely recommend Heidi to all my family and friends. We had a perfect holiday, thank you.

Sent by Tim and Claire Dale

As usual great research and support. Timely reminders, outstanding service.

Sent by Rex & Bobby Bonnett

Exceptional service, even contacts us when a good opportunity for lower price for fares or offer appears, for our annual trip to Portugal ! Very grateful and appreciative!

Sent by John & Brenda Desborough

Heidi always gives a very professional service, with a personal touch.

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Iconic Surrey Hills Bolthole

01 October 2018

I was thrilled to be invited recently to check out one of our more illustrious country house hotels - Beaverbrook, nestled into the lush, rolling Surrey Hills, yet only 5 mins drive to M25. Once home to Lord Beaverbrook, it was here he would woo the likes of Rudyard Kipling, Elizabeth Taylor and Ian Fleming who all stayed here. In his role of minister to Winston Churchill, Lord Beaverbrook a

Hotel Café Royal

23 September 2017

Staying at one of London's top hotels is always going to be a treat but somehow a night at the iconic Hotel Café Royal with its prestigious address takes being spoiled to another level. Staying or dining here they say is one topic London's famous poets and politicians always agree on - a nod to Sir Winston Churchill who came for their famed steaks and champagne and Oscar Wilde who famously dran

Cruising Croatia's Coastline

03 August 2012

Croatia had been on my "To Do List" for a while so when the kind Invitation came to join some friends on their 72 ft yacht smiling from Dubrovnik I was delighted! I took the civilised 0845 British Airways flight from Gatwick & headed off at the end of June for a long weekend. the flight takes around 2 1/2 - 3 hrs , landing around 11am local time. jumping in a local cab we were to meet the yach

Stunning Oman

23 January 2012

Oman had been a destination I had longed to visit for a while so was thrilled when finally I had the chance to visit in May 2006 for a quick weeks chillout. We travelled with Gulf Air from Heathrow on their then direct service to Muscat - however since taking this trip the only direct service now from the UK is with Oman Air from Gatwick. BA also have a very good option from Heathrow with a shor

High Atlas Retreat

30 October 2011

I last visited Morocco and Marrakech just 18 months ago with a group of travel agents. We were lucky enough then to spend an afternoon in the stunningly beautiful Atlas Mountains and I promised then to return. So given a few days off Mid-October my boyfriend and I found ourselves in one of Morocco’s most beautiful mountain retreats – Kasbah Tamadot. It was bought by Sir Richard Branson app

A weekend in Florence & Chianti

21 July 2011

When I had the chance this April to join a friend in Florence for the weekend I jumped at the chance. When he mentioned the Four Sesons Hotel, my bags were packed !! We flew from London City Airport directly into Florence on the early morning service with Cityjet - just 1hr 50 mins and a 15 min. taxi ride and we were warmly greeted at the discreet entrance to the Four Seasons and shown to our

5* Luxury Crete

18 June 2011

This was my first trip to Crete and over 15 years since I had travelled to Greece. My partner and I needed a few days to re-charge our batteries and chill in some spring sunshine, so having recently talked to a colleague about the area of Elounda we decided to take the 3hr 45min Easyjet flight from Gatwick to Heraklion, located in the north of the island. On arrival the warm sunshine and scent

Mystical Marrakech

20 August 2010

Exotic & mystical, Marrakech sits on the plain at the foothills of the breathtakingly beautiful Atlas Mountains. Fashionable in the 1950's/1960's it is once again attracting the discerning traveller keen to explore its boutique riads, colourful souks and sophisticated restaurants serving some of the finest food in the world. On my recent visit in June I was thrilled to be staying in the newly

Kruger Game Reserves - S. Africa

20 February 2009

KRUGER PARK - (Sabi Sand area) After a very early start with an 0810 flight from Port Elizabeth to Johannesburg we transferred to a Federal Air flight by light aircraft to Kruger. The flight is about 1hr and touchdown brought us to a small landing strip in the bush to commence our safari experience at Sir Richard Branson’s private reserve ULUSABA. This is regarded as one of the top 5 game reserve

SOUTH AFRICA NOVEMBER 2007

20 February 2009

With distant memories of a less than balmy summer and the thoughts of a frosty winter ahead I was very excited to learn in October I had been invited by Elegant Resorts to join 3 other Travel Counsellors for a week in South Africa visiting some of the best hotels and games reserves on offer. With SA being almost on the same time zone to the UK you arrive early morning feeling refreshed after a go

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