Always fantastic quality service and the places Heidi sends us to are always out of this World . Top class personal looking after keep up the great work Heidi

Heidi Gives excellent service & goes that extra mile to sort things out. Have booked via Heidi for many years & wouldn't go elsewhere. Janette

Heidi is outstanding, a pleasure to work with and a credit to the brand.

Excellent experience. Professional and efficient service. Will definitely be using Heidi for future holiday bookings,

Heidi always finds the perfect adventure for us to enjoy. She takes into consideration our budget, likes and dislikes and comes up with some brilliant alternatives if we struggle to find them on our own! She is always there at the end of the line with friendly advice whenever we need her. I would highly recommend her to anyone travelling to a new or old destination. 10 outta 10 from me x

Heidi always goes above and beyond. Would recommend her without any hesitation

Heidi is always extremely helpful with suggestions for our holidays. She always knows what would suit us.

Heidi has been extremely helpful and professional in booking our special holiday in 26

Very helpful and informative. Nothing too much trouble

Heidi was all you could hope for, professional, friendly and very knowledgeable, I have worked with her before, booking holidays and flights and would not look to have anybody else help me with my holiday arrangements.

Very friendly and efficient service

Heidi was brilliant very efficient

Heidi was brilliant very efficient

Exceptional service. , Heidi is excellent at organising bespoke adventures and listening to the needs of her customers.

We have been booking our holidays with Heidi for a good few years now all over the world. The personal service we get means we can relax and not have to worry about anything. Heidi is always available when you call/email and if she's busy, will always come back to you quickly. We have just booked again for Sept with her. Have also recommended her to friends.

Absolutely marvellous service from this lady and would recommend to anyone and often have, a valued member of travel councillors

Excellent service as always from Heidi, such a lovely lady.

Would use Heidi everytime before travelling long haul. Cannot fault the service provided.

Wonderful experience with Heidi and so looking forward to our holiday.

Heidi has been fantastic for booking our upcoming trip to India. She has listened to our needs and ideas, and given us some very welcome recomendations, using her own knowledge and experience of the country. Her passion and excitement for travel is obvious, and it comes across when you speak with her. I have used Heidi before for previous trips, and I know her excellent level of client support extends into the trip, she is always contactable if we have questions. I will recommended Heidi to anyone, without hesitation.

Heidi is always extremely helpful and it’s great to know she’s at the end of the phone should any problems occur on holiday.

Heidi is brilliant!

Heidi goes above and beyond. She gets to know her clients' needs and requirements to the extent that we trust her suggestions as to which destinations would suit us.

Friendly, knowledgeable and always delivers the best holiday to meet my needs and family.

Have used Heidi Kemsley for years - she is a credit to your company and have recommended her to various friends.

Heidi is always very pleasant and helpful

Excellent, efficient and seriously interested in providing us with perfect service in a timely fashion.

Highly recommended, personal service. We wouldn’t book a holiday without her as our travel agent !

Arranged many trips for me , extremely helpful with everything

I can always rely on Heidi to find me the right accommodation and travel solutions for all our company needs, having an expert deal with it saves on time, logistics worries and ultimately money for the business.

Thanks for all of your support last week and you made it a much easier week. Cheers Tom

The service provided by Heidi is second to none . Very knowledgeable and helpful. On the odd occasion when Heidi does not know something asked, she endeavours to find the answer and promptly informs us accordingly . Once Heidi is on “our case” we can just sit back and relax, safe in the knowledge the job will be done to the highest standard. Superb service.

Thank you for your card. We had, thanks to you, an amazing time in Rome and Florence. As you said, we were delighted to get to Florence which we all loved and glad we did Rome first. We saw all the amazing sites that just blew us away and we have fantastic photos and memories. We loved the hotel in Florence - you couldn’t fault it so a great recommendation thank you. So a huge thank you for your fantastic organisation of a very special trip.

Great knowledge and very helpful and efficient

Heidi Kemsley was absolutely brilliant, helpful always available to answer any questions. Nothing was too much trouble would definitely recommend, great service. Thanks Heidi

Heidi is always helpful and responsive and goes the extra mile! This makes the booking process a positive experience.

My family have dealt with Heidi for a number of years (too many to remember), however it has always been a pleasure, carried out with great diligence and professionalism.

Heidi has been providing us with excellent service relating to our travel and holiday bookings over many years. We would not consider booking anything without her valued input. We really appreciate Heidi and her hard work.

Heidi was terrific asked lots of questions to enable her to find the holiday for ‘you’. Very efficient

You say what you would like from your holiday and Heidi will fix it in the best possible way, with minimal fuss and bother to you and will even advise you with further recommendations to enhance your holiday experience.

Excellernt attentive service interpreting our needs perfectly

I was recommended to Heidi and I have recommended her on to family and friends in business. We only use Heidi and Travel Counsellors for all our business travel. The care and support when you need it is invaluable.

As i have said many times , you and your Company do an absolutely amazing job and the service we have experienced every time has always been exceptional. If i could give you 11 out of ten i would !!!!!!!!!!!! Keep up the great work!!!!!!!!!!!!!!!

Heidi, manages to eliminate all of the stress out of booking the most complicated holidays with ease, allowing you to focus on turning up and having the most amazing time. All we had to do was share our ideas and dreams, turn up and have the most enjoyable of experiences. Heidi manages to do this with patience and a smile on her face and takes real joy from making dreams come true. it’s a real pleasure being able to work with someone so passionate and knowledgeable and willing to put the time and effort into providing an unparalleled level of service. Thank you Heidi

Heidi is brilliant at what she does, always offers a great range of options and when we have booked is always attentive.

Heidi has been our Travel Counsellor for many years and has arranged trips for our family all over the globe from Oman to Cuba and from South Africa to the Maldives. You name it she has done it with expertise and efficiency. No task is too big or too small for her. The latest task was to book our entire family on a ferry trip to Guernsey next summer. It involved a dozen passengers, a dog and three cars. It really was a complex operation but Heidi did it smoothly in her usual calm style. That is why we give her a score of 10.

We appreciate the advice and personal service that Heidi gives. Nothing is too much trouble. We have and willl continue to recommend Heidi to family and friends

Heidi always goes above and beyond.

Friendly. Helpful. Nothing is too much trouble Wouldn’t go anywhere else

As always over and beyond service and attention to detail through to delivery Most of all trusted completely Thanks

Heidi, quite simply is THE one stop shop for all our travel needs. She’s fandabbydozee.

Have been using Heidi for 12 years and have recommended her to various friends during this time who have also been delighted with her services.

Thanks to Heidi for sorting out our multi city flights with ease and haste!

We had an amazing time in Mauritius! Thank you so much for helping us get away. And it was great to go somewhere different. From start to finish it was superb. The hotel was beautiful, and just as you said the food and service was top notch. I assume it was thanks to your efforts that we had seats 1 row back from the emergency exits? Having the extra leg room was very much appreciated!!

Super helpful, always responsive. Attention to tiny details. Makes an effort to really understand who I am and what I want from a holiday.

In the past we have booked our own holidays online, using comparison sites and always had issues. We were planning a special trip to Australia and decided we wanted to use an agency or an agent. We met Heidi and she inspired us with confidence, friendly knowledgeable and professionalism. It was fantastically organised , all went like clockwork, Heidi arranged the chauffeur pick up to Heathrow , seat allocations , online checking. sorted out additional baggage allowance on internal flights to match that for our long haul business flights . The welcome hamper when we got home was a lovely touch. Thanks Heidi, fab holiday , great job Will always recommend her to our family and friends .

Heidi was absolutely brilliant as always . I would recommend her to everyone. Very pleased indeed.!!!!!!!!!!!!!!!!!!!!!!!

Heidi is, as always, amazing. Concerned about travelling during pandemic, but confident Heidi will ensure we know everything relevant before we travel at the end of May.

Took an enormous amount of trouble to sort out flights for a last minute trip. Really helpful..

Heidi is a star

Heidi has been fantastic and we can’t wait for our Orlando flights! We definitely intend to use Heidi again in the future.

Excellent service as always from enquiry to booking our next holiday.

We are a long term customer, Heidi has always looked after us extremely well.

KEEL-LONDON LTD Heidi is efficient, thorough and extremely friendly!. Nothing is ever too much trouble, however many times you change your travel arrangements! When Heidi is not in the office her colleague Claire is just as brilliant! thank you :)

Heidi has always been fantastic at booking my personal travel over the years; frequently coming up with suggestions that she feels match my needs even before I realise that need them myself. I knew she was the right person to go to when I needed to book some corporate flights and accommodation for an important client in a hurry for my work.

We have used Travel Counsellors for many years and have always received a five star service. We have recommended them to most of our friends without hesitation.

What excellent customer service

I would just like to say Heidi couldn’t be more helpful in any way shape or form fantastic service

Fantastic complete service, just the best EVER time Thanks

Fast efficient and great communicator

We feel very confident with Heidi she is always ready to answer any queries and I have recommended her to our friends many times over the years.

Dear Heidi, Thank you very much indeed for organising our holiday in Albufeira, Portugal. We had an amazing time, the holiday accommodation was perfect, the food choice plentiful, alongside a good range of activities for children and adults alike. Poppy’s priority access at the airports was invaluable and all in all we had a fabulous holiday. Thank you so much for your thoughtful and thorough preparation from start to finish, the children loved their stickers too! A HUGE thank you from us all! Alex, Gemma, Amelie, Noah, Poppy & Esme.

Lovely personal service

I have used Heidi many times now and recommended her. She really does make it personal and spends time really finding out what you want to support you - Friendly, patience, supportive and understanding

Heidi, is patient and understanding. She gets to know what her clients want and delivers every time.

Quite simply, Heidi excels.

The service we have received while booking our trip to Singapore and Australia has been second to none. Heidi has made the whole experience pleasurable. Thank you Heidi x

I would recommend Heidi to a lot of my friends - she goes that extra mile and nothing is too much trouble for her that is why I would not use any other travel company as people like Heidi are very hard to come by.

If you had a 10+ I’d have ticked that. Heidi always goes that extra mile, not just content to take your booking but goes above and beyond to enauire with friends/ clients who have done the trips we are planning and makes sure that what we want is what she books. A credit to the company. Always at hand should you have any questions etc.

Heidi Kemsley is an absolute star when organising our holidays and trips. Everything is so attentive and the attention to fine details is what makes her service stand out.

Excellent and friendly service. happy to help. Couldn't ask for more. Just booked third trip this year!

Heidi Kemsley has proved herself time and time again. She is efficient and extremely proactive. She always delivers precisely what the client wants. Recently I asked her to book me a return trip to Cyprus for a short low budget stay. When the airline that I had selected went bust, Heidi immediately booked me on an alternative airline for exactly the same dates and at no extra costs. The best thing about using a Travel Counsellor is that I did not have to go through the hassle of claiming back my losses via my credit card. Heidi took care of everything!

Although I have not been on my holiday yet, the service I received from Heidi to organise and book my holiday was fantastic

The efficiency of communication provided by Heidi was exceptional , as was her interest in satisfying our demanding requirements. To date I have recommended her and your organisation to at least 4 friends. Your approach to travel is refgeshing and long may it continue.

Heidi is undoubtedly the person to turn to for all travel requirements. Quite simply, she’s splendid.

Heidi has helped find a perfect holiday for us with all the things we specified and we can’t wait for January!!!!

We have booked many trips through Heidi, so she knows our travel likes and dislikes so well. At times she will suggest alternatives that she feels would suit us more. Heidi will also include things to do that may interest us too. Nothing is too much trouble and she answers all our questions quickly. We appreciate all the help and advice Heidi has given over the years.

Always helpful, always straight on to any queries and goes the extra mile to get our needs addressed especially rgarding my husband's health issues.

Lovely person always happy to find out anything and very helpful

Heidi is highly informative, full of advice and very friendly. Makes booking our holiday a very easy experience.

Brilliant service. This is our third organised holiday. Will continue to use time and time again. Many thanks Heidi.

First class service even when thing out of her control go wrong, never a problem always a solution.

Always excellent service .

Fantastic service. Heidi is a wealth of knowledge and if (on the odd occasion) she does not know about something, she goes out of her way to find out and reports back. We have holidayed through Heidi for a number of years and the service, information and recommendations are first class. Having spoken to and been advised by Heidi, I know I can go away safe in the knowledge that everything down to the smallest details would have been taken care of. One word to describe her - outstanding!

She does all the basics as they should be done but it's the little extras that show she really cares.

Very quick booking at relatively short notice. Thank you!

We found Heidi excellent and helped guide us with our booking. Definitely use again. Whole experience was delightful and very easy. Thank you Heidi .

Exceptional experience again as always

Heidi provides the most amazing bespoke booking service, day or night.

Heidi came up with a quote at short notice and when one part of the holiday didn't quite fit my needs, she came back very quickly with a replacement suggestion. She took the time to find our what my requirements were and found a holiday to suit. She has also kept me up to date and informed along the way at various stages. I would definitely recommend Heidi Kemsley to my friends and family.

She is always extremely helpful with her advice and has arranged many holidays for us which have all been fabulous

Heidi has been working for us and our extended family and friends for many years and has always been a fantastic person to deal with, particularly with my parents with whom she is patient and always goes the extra mile - we consider her to be more of a friend now and she has become invaluable. We have recommended her to several friends who are now benefitting from her great work.

Heidi has been great, really helpful and full of useful information. I have already recommended Heidi to several of my friends and colleagues. We will definitely be using her services again.

Heidi is very friendly, helpful and I have already recommended her to others.

10 out of 10 every time! She's the best and I wouldn't hesitate to recommend her. She's always found us the most amazing holiday experiences which have given us the best of memories to treasure of fun times together as a family! XXXXXX

I have and will continue to recommend Heidi to anyone in need of an exceptional travel service. No matter what the itinerary or budget, she understands individual client needs and always goes above and beyond to ensure you embark on your best possible holiday experience from booking right through to returning home.

Heidi is always very efficient and delivers a personal service

Friendly yet professional. Helpful and super flexible to my many questions!

I have recommended Heidi to lots of people and all of them have been delighted with their experience She is always very helpful, approachable and honest

Extremely friendly service, nothing is too much and knowledge and advice has taken away the responsibility of searching for the idea holiday myself.

Always professional.

Heidi continues to provide excellent service, above and way beyond the expected!

Excellent service, would definitely recommend Heidi to all my family and friends. We had a perfect holiday, thank you.

As usual great research and support. Timely reminders, outstanding service.

Exceptional service, even contacts us when a good opportunity for lower price for fares or offer appears, for our annual trip to Portugal ! Very grateful and appreciative!

Heidi always gives a very professional service, with a personal touch.