Sent in by Mark Gaskell
Southampton, 11 June 2019

My wife and I were referred to Jo through a colleague I worked with who used Jo to plan her honeymoon. We did a 3 week trip to multiple cities in America and then Jamaica. We couldn't of planned the trip by ourselves, let alone have it go as smoothly and be as excellent value as what it was through Jo. Jo not only spent time with us to plan the trip, she booked all the flights, hotels, activities, and car hire. Jo was also on hand post payment for any questions we had, irrelevant of what they were, her service didn't stop after the money was paid. Jo's knowledge and passion for travelling is very obvious from the moment you speak with her, if you want to go anywhere in the world for any type of trip I can't recommend Jo enough! I have introduce Jo to my parents who are travelling Australia for xmas 2019 and South Africa in 2020. I will be using Jo in the future for certain for future trips, excellent service!!

Sent in by Sandra Simmonds
Portsmouth, 19 November 2017

I thought I would find this task easy to do, but after returning from Canada, I was blown away with the whole experience. Joanne from start to finish was able to achieve all my dreams to come true under one umbrella of travel. Her dedication and caring personality took on board all the requirements and much more to make this trip a memory that had to be fulfilled this year. For personal reasons to myself she was able to be with me as my backbone as I had no stress to deal with and I for one so much wanted this occasion to happen. The personal touches, the surprises, even down to having travel time, beach time and chill down time was all organised by Joanne (I would not have done this myself). We covered 5 different venues and drove 880 miles, enjoying the scenery off the beaten track. I did not have to organise anything. Every aspect - where to eat, what to visit, booklets, maps. The anniversary day was so special visit to two vineyards with tasting of local wines with a lunch thrown in and a tour guide, any snags I might have had, Joanne was there and social media came in so handy. I felt as if I had packed her in my luggage! I have returned home feeling I can now feel proud that after 25 years of waiting this last issue on my list has been undertaken and I can now move on with my life and this is all down to Joanne who made it happen for me. I would again use her service, how she manages to personalise the holiday to the clients request is outstanding and more and I wish I could put into words how emotional this has been, Joanne thank you so much, without you I probably would have delayed the holiday as in my eyes I didn't know where to start.

Sent in by Jane and Chris Matcham
Winchester, 27 August 2016

We contacted Joanna after a friend recommended her. We wanted to do a special 25th anniversary trip to either Australia or Canada and couldn't decide which. Joanna arrived at our house with ideas but didn't overwhelm us. She helped us decide through her good knowledge of both places and from chatting with us generally. We told her our budget and she then left us to decide in more detail over the next week or so. She then returned to sort the holiday out in more detail. We were also sent an email attachment with links to lots of places to visit and potentially book. A couple of weeks prior to the holiday she came back to our house with the prepared itinerary in a special booklet which had all tickets and paperwork in chronological order. We just had to read it all and make sure we were happy. This was a total of 7 hotels, a train schedule, car hire and 3 flights. It was so nice not to have to worry about all the fiddly paperwork, multiple bookings and phone calls - it was all sorted by Joanne and the price was set and didn't change. She also arranged - for an extra fee - extra leg room on the two long haul flights which were worth every penny. At no point did we have any problems with any of the bookings. We arrived at our first hotel with a note from Joanne welcoming us to Canada. She also organised a surprise bottle of anniversary wine in one of our hotels and wrote a lovely card to welcome us home on our return. We asked a couple of questions via email whilst we were away and they were answered very promptly. Whilst she was away we were sent an email to explain that another counsellor would be covering all her clients. She phoned us to have a general chat about how the holiday had gone on the day she returned from her own holiday. Joanne comes across as a cheerful, down to earth person who managed our whole holiday excellently. We would highly recommend her and would certainly use her again to organise a holiday.

Sent in by Julie Oliver
Hythe, 07 October 2015

I recently used Joanne to book a family holiday to Eurodisney. The service I received from Joanne was exceptional. Joanne was there every step of the way and couldn't do enough to ensure my family and I had the best holiday, stress free. I would have no hesitation in using her again and would thoroughly recommend her to all my friends! Thank you Joanne.

Sent in by Nicky Gander
Liss Forest, near Petersfield, 07 September 2015

Thank you so much Joanne for booking our brilliant family holiday to Greece for us. Everything ran so smoothly and was set out and planned so well it took all the worry off us. All the little extra touches, even down to a postcard on our return from you, really made a difference. Thank you again - I will definitely be recommending you! x

Sent in by Cameron Cashmore
Southampton, 10 July 2015

Each holiday, or indeed flights only, we have arranged via Joanne has been handled brilliantly. She reflects the very epitome of Customer Care and nothing is too much trouble for this extremely amiable and professional lady. From start to finish our arrangements are handled seamlessly, she keeps in regular contact, together with producing all the relevant documentation on schedule. I don't look anywhere else for my holiday arrangements as Joanne deals with absolutely everything, and finds extremely competitive deals.