Based In Rugby

Joanne Webster

Available for new enquiries

It's Nice To Meet You

Hello my name is Joanne, your Personal Travel Counsellor based in Rugby, Warwickshire.
I have a wonderful family with 3 children and my Partner and We all love to travel!

I became a personal Travel Counsellor 9 years ago, after spending my career as a high street travel agent. I have now been in the industry 27 years! Quite simply I take pride in looking after my clients the whole way through their holiday journey from initial enquiry right through to your return. As I work from my home based office, I can speak to my clients at a time that suits them, even if it is outside normal working hours and weekends.

I use award winning technology to arrange holidays worldwide, with the support of a world leading, independent travel company. I provide a highly personal, unique and exceptional service, tailor-making holidays to suit each customer.

Every holiday I book is also 100% financially protected through the Travel Counsellors Trust.

- Your dream holiday, is my priority.
Perfect holidays can range from relaxation or adventure. Luxury to bespoke, family travel to couples whatever your Perfect holiday looks like to you, I'll take care of every last detail so you can explore with confidence and make memories to last a lifetime.

I would be delighted to help you with any future holidays or with any holiday advice.

Talk soon

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My customer stories

Sent by Henry Osborne

Joanne recently organised our summer holiday to Rhodes. I've used her before and she is always super helpful, prompt and knowledgeable. Nothing is too much trouble and our holiday went so smoothly. I would recommend anyone to contact her for all their holiday/travel needs. She is AMAZING !

Sent by annie Griffiths

Excellent service from first contact to booking. Have already recommended Joanne.

Sent by joanna Merrick

Top class customer service and gives me the peace of mind just in case anything should go wrong.

Sent by mandy Smith

We always recommend Joanne to our family and friends! She's never ever let us down in the past 6 years . She consistently delivers a fabulous personal service. She even managed to arrange a surprise 5 day, 70th Birthday Paris holiday! She's so sneaky planning this with my husband over 4 months! The best birthday gift ever and its thanks to my husband but most of all to Joanne for arranging it all!

Sent by greg Longley

Joanne has been a fabulous help in aiding us to book multiple trips with ease! Highly recommend her!

Sent by Emma Kavanagh

Jo is amazing and always so helpful x

Sent by helen Youds

Booking our holiday through you was amazing you made the whole experience stress free. You took on board our requirements, found stunning hotels to choose from and completed all admin from securing plane seats to printing boarding cards. Amazing service, have booked our next holiday with you.

Sent by zoe ADNITT

Jo takes all the pain away from searching through endless holidays. She come back with great options and you get the peace of mind that she’s got your back. We have have recommended Jo to lots of friends and family!

Sent by Rina Mistry

Amazing personalised service. I’ve already forwarded details to friends and I hope to use Travel Counsellor Joanne Webster again!

Sent by gail Henstridge

I received a super quick response with 7 fabulous options for some Easter sun for 4!!69 days to go ????

Sent by Sarah GORBUTT

Joanne Webster my travel counsellor found us exactly what we wanted. We are a large party of travellers with different requirements and Joanne found us the perfect holiday to suit. She was very easy to work with, very patient (as our plans kept changing!) and I felt Joanne kept me up to date with the process and responded to me extremely quickly. I would highly recommend using Travel Counsellors and Joanne, to book your holidays, it hugely takes the stress out of it all.

Sent by leanne Miller

Very helpful and easy… especially when changing our mind about our destination. Would definitely use Joanne again and would highly recommend!!

Sent by David Earp

Joanne has been extremely helpful with the choice of holiday... Her knowledge and professionalism has been excellent ... also with a friendly manner .. what more can you ask for

Sent by Carole Owen

Joanne hit the brief and has given us everything we asked for and more She answered endless questions and is always prompt replying

Sent by Paula Burdett

Joanne goes above and beyond to help with the booking of your holiday. She’s always available, even on a Sunday evening to help ! Definitely recommend her services.

Sent by Carol Crowley

Joanne is so patient and understanding about finding the right holiday for us as a family- nothing is too much trouble for her

Sent by Sarah Gray

Joanne's service is second to none. Wouldn't go to anyone else.

Sent by Jill Bode

Joanne was absolutely brilliant and a pleasure to deal with. She made the whole process of booking a holiday very easy and I have already recommended her to several of my friends!

Sent by Katie Phillips

Helped us find the perfect combination for a very special birthday. I would definitely recommend Joanne

Sent by Susan Harley

Joanne was professional, patient and competitive on prices. Also had a sense of humour which was lovely. Highly recommend ??????????

Sent by henry Osborne

Joanne is always amazing, we’ve used her before. This time we saw a deal that was finishing that night at 12. She took my call in the evening even though she was out and we were all booked within the hour. Top notch service.

Sent by David Quinn

Joanne was a pleasure to deal with and extremely helpful finding our perfect Holiday, nothing was too much trouble and will certainly recommend to family & friends!

Sent by James Buckland

Amazing service and amazing patience as I'm not the easiest person to get hold of!Thanks Jo

Sent by helen Youds

Joanne provided a wonderful service helping us to find our holiday. She was very knowledgeable and offered great advice on hotels and resorts. I will definitely recommend Joanne to my family and friends.

Sent by melinda Doggett

Our trip involved several family members with different needs and arrival dates. Joanne was wonderfully helpful, respectful, and timely in helping us. We highly recommend her to plan your next trip.

Sent by Manjit Jassal-Jones

Joanne was fantastic in arranging our Australia trip, taking on board our every need and request. I will be asking to Joanne to arrange all our holidays in the future. Thank you so much :)

Sent by rachel burden

So professional and efficient in getting back to me. Great experience will definitely be booking with Joanne again.

Sent by sharron Johnson

Wonderful experience we have used Joanne before and always been very impressed with the level of her fantastic service and very happy with our holiday. I would highly recommend her to family and friends and will definitely book with her again

Sent by natalie hughes

Joanne is very helpful when booking a holiday, going above and beyond :)

Sent by ann Jones

very impressed with the efficiency dealing with our request would defiantly use her again

Sent by Carol Crowley

Very prompt and professional service and all with a friendly smile

Sent by claire eyles

Joanne was amazing, messaged her about a holiday idea, rang me back and within half an hour it was all booked and sorted! We are really looking forward to our cruise now. We wouldn’t hesitate recommending Joanne!

Sent by Joanna Lacey

Joanne is very helpful, friendly and always available to answer any questions. She makes booking a holiday stress free, leaving nothing for me to do but look forward to going away.

Sent by Paula Burdett

Joanne is a lovely lady and understood our needs totally to package our perfect trip. I would and have already recommended her to my family

Sent by Kelly Gray

Joanne was fab! I had a very specific list of requirements and a tight budget but she found me exactly what I was looking for within budget and took all the stress away! Highly recommend

Sent by Mandy Smith

Joanne is fabulous and really looks after us during every step of our holiday booking and even when we’re on holiday! I’ve recommend her to lots of people especially during these challenging times. She’s felt with 3 holiday cancelation in the past year and was quick to help us rebook.

Sent by Z Lee

I recommend Jo all the time to family and friends booking holidays. We honestly wouldn’t trust anyone else!

Sent by nicola Davies

Joanne is fantastic, I recommend her to all my friends!

Sent by J Thompson

Joanne (Webster) listens to what kind of holiday we are after and then comes back with some options for us to look through. She is always happy to answer any questions we have and tweak the details as necessary so we get exactly what we want. It's always stress free when booking with Joanne!

Sent by J white

Joanne has arranged a number of our holidays over the last few years. We have been extremely pleased with her all round service. All our holidays have been excellent. thank you

Sent by J Johnston

Joanne has always been very helpful and supportive from our original contact over two years ago

Sent by Gemma Nicholson

Joanne was excellent and I have already recommended her to friends.

Sent by Nicki Siarbawa

We have used Joanne to book several holidays for us in the past and we would highly recommend her. She is knowledgeable, helpful & always so patient when helping us find the perfect holiday. Joanne is very professional and always goes the extra mile to make the whole experience exciting and totally stress free.

Sent by Demi Hanlon

I’ve booked many holidays with Joanne in the past and all I can say is don’t go anywhere else! Not only is she so lovely to talk to, she always finds you the most perfect holidays. Nothing is ever to much! Couldn’t recommend enough!

Sent by Gillian Blythe

Jo is fantastic , I would def book with her again.

Sent by Suman Srivastav

She is very helpful and friendly.

Sent by Nicola Batt

There are a wealth of websites and holiday firms offering all types of holidays. You never know if they are fake or not and it can be quite overwhelming. Using Joanne has given us total confidence and we are looking forward to our holiday and are safe in the knowledge that it’s all sorted’!

Sent by Karen Davis

Excellent service from Joanne as always. Very quickly found the perfect holiday in the country I asked for. All booked and arranged with efficiently and lovely customer service.

Sent by Carrie Smith

Fantastic service and ease with booking our holiday

Sent by Rita Moorthy

Jo is always helpful and has found some great holiday deals for us.

Sent by lisa Rudman

Always a pleasure to deal with Joanne and I always recommend her to friends

Sent by Joanne Ford

We have used Joanne at Travel Counsellors twice now firstly to arrange our wedding in Santorini and most recently to organise a trip to Las Vegas and San Francisco. On both occasions Joanne has gone above and beyond to provide a professional, efficient and personal service. She also provides personal touches that you just don't get with major holiday companies (and I work for one!). We will definately use Joanne again in the future.

Sent by Sheila Webster

Joanne you were a star for me. I was trying to organise a surprise trip to New York for my husbands upcoming 70th birthday and didn’t know where to start. I got in touch with Joanne to ask if there were any travel concealers in our area. But she did it all for me at a distance. From start to finish every possible thing was done for me. My husband only found out the night before we flew at a family dinner that we were going to New York. Thank you from the bottom of my heart!!!.

Sent by Deb Gaughan

Joanne is fantastic and nothing is ever to much trouble

Sent by Emma Heathcote-James

You're an angel! x

Sent by Susan Robb

It was so easy to find the perfect holiday. We didn't feel pressured or rushed.

Sent by Cameron Milne

Always happy to help whatever the time! 10/10 will be recommending.

Sent by Janet Fellows

Always extremely helpful, friendly and supportive. Even after the holidays, she enquires how it went, any problems etc. Great travel counsellor.

Sent by Claire Williams

Joanne was great and took away all the pain of having to find the best deal and the right hotel!

Sent by Justine Wykerd

Joanne went above and beyond in helping out a tailor made holiday and travel experience. She was at the end of the phone or email to answer any questions. She was personable and highly efficient!

Sent by Jenna Collyer

Excellent service & super helpful, I've already booked our next trip through Joanne and will be booking more I'm sure

Sent by Sylvia Raven

Joanne is extremely efficient and helpful and we would not hesitate to recommend her to friends and family.

Sent by Dean Chidlow

Joanne has helped us book a few holidays now and has been amazing every time, finding us great locations and she takes all of the hassle out of booking, sorting boarding passes, transfers and all the rest of the boring stuff :) Allowing us to enjoy our holidays stress free! Thanks again Joanne!

Sent by PAULA MISTRY

Great service very helpful

Sent by Judith Thompson

Joanne takes all the stress and hassle of finding and booking a holiday. She provides such a fantastic service, nothing ever seems too much trouble!

Sent by Graham Proud

Our 1st time using Joanne. Brilliant personal service. We have never steeped foot out of Europe before and the help received for our trip to the USA was superb. From applying for the ESTA to booking a hire car and the city pass was made easy. Next holiday wherever it may be, will definitely be put in the safe hand of Joanne.

Sent by Ben Eichhorst

She was very helpful and very quick to respond to my emails. I'm very pleased with the support..

Sent by Nilesh Vegad

Has been a pleasure dealing with Joanne, extremely helpful and quick responses. Will be using again in the future.

Sent by Carol Moor

Brilliant service! Efficient, informative, genuinely wants to help, fun to chat to, goes above and beyond to understand what you’re looking for and to get the ideal holiday!!

Sent by Katie Shey

Very friendly, helpful and understanding in our needs. Would highly recommend to friends and family.

Sent by Natalie Leggett

I have already recommended Joanne to my sister who will be getting married next year! Joanne was so friendly and made the whole process of booking our honeymoon easy and fun!

Sent by Sheila Locker

Joanne was very good answered all my queries & helped with all booking information we were happy with service Joanne provided.

Sent by William Denton

Made the process for me travelling so much easier. What was a last minute holiday became reality. Joanne also gave so much enthusiasm and was tremendously helpful. Happily would recommend to anyone.

Sent by Sarah Grey

JOANNE IS ALWAYS VERY PROFESSIONAL - INCREDIBLY HELPFUL AND I NEVER HAVE TO WORRY WHETHER OR NOT SHE UNDERSTANDS WHAT WE'RE AFTER - SHE GETS IT EVERY TIME.

Sent by Vanessa Sammut

Joanne did an amazing job helping me with a surprise and I can not recommend her highly enough given that I could only communicate via email! Can’t wait to spring the surprise on my boyfriend??

Sent by Nichola Clydesdale

Not only does Joanne book us amazing holidays she is efficient, helpful (including whilst we are on holiday) & nothing to much trouble.

Sent by Gillian Blythe

Jo is fantastic , I would def book with her again.

Sent by Jacqueline White

Fantastic service and very, very personal

Sent by Mandy Smith

Everything was made so easy for us and it's the little touches that Joanne did that made it so special.

Sent by Janet Fellows

She is very professional, extremely helpful, very friendly and not at all pushy. Goes to great lengths to get what you want. Always available to contact. A great travel counsellor. Fully recommended.

Sent by Catherine Rowley

Joanne made the whole booking experience a breeze! Friendly, yet professional! Have already recommended her to family and friends. Looking forward to our renewal of vows even more so now, knowing we have Joanne on hand!

Sent by Karen Handley

Fab service and found exactly what we were looking for. Thank you

Sent by Rita Moorthy

Jo came up with exactly what we wanted at a great price too. Definitely recommend!

Sent by Joanna Lacey

I had fast accurate help and I’m now thoroughly looking forward to my holiday. Thank you Joanne x

Sent by Selina Vegad

Joanne was quick to respond to our initial enquiry, and proved to be very friendly, helpful and knowledgeable. Will definitely be contacting her again for future holiday advice.

Sent by Claire Eyles

Joanne was fab at organising our trip away, efficient and friendly. Now on countdown until we go! Thank you.

Sent by Gary Davis

Joanne makes every effort to find us the perfect holiday each time. She always takes the time to go above and beyond ensuring all extras like transfers are done for us taking any stress out of the booking process. We recommend Joanne to everyone.

Sent by Sam O'Rourke

I have already recommended to multiple friends!!! Fantastic trip to New York!

Sent by Judith Thompson

Joanne really knows her stuff! I feel like we’ve booked the perfect holiday with the least amount of stress. Would definitely recommend Joanne and the TC service.

Sent by Sylvia Raven

Amazing service. Joanne is so organised and approachable.

Sent by John Marsh

Joanne understands our needs and succeeds in finding holiday accommodation and flights that fulfils them entirely. Always has exceeded our expectations.

Sent by Melanie Brown

Thank you so much for booking our holiday to Lapland! It was absolutely amazing! Jo made sure everything was perfect and made it a holiday we'll never forget. Our daughter was sent some lovely Santa treats before we went with a magical key and she actually believes it's the real thing. Wonderful! Thank you Jo! Will definitely be booking our next holidays through you. Highly recommend!

Sent by Nicola Davies

Thanks for booking our holiday in Menorca. Went off with a complimentary travel pack of goodies including stuff for the kids and arrived to a card and box of chocolates wishing us happy holidays. Even a card upon our return home! Will definitely be using you again for future holidays, so nice to have a personal service.

Sent by Rachel Douglas-clarke

Great service will definitely use again

Sent by Ann Burton

Joanne, just want to say a huge, amazing and uber thank you for organising and helping us with our trip down under. If it had not been for your incredible attention to detail as well as your knowledge, we could have made an error, so thank you again for researching that. If you've not used Joanne Webster's services yet, then you are missing out. Joanne Webster knows her business inside and out, and has the patience of a saint. We are so excited and grateful Mohave found you.

Sent by Dean Chidlow

I asked Joanne to book a once in a lifetime trip to New York for New Year just gone with the only instruction being the budget and that we wanted to end the year in Times Square. She organised our trip from start to finish including the New York pass tickets to visit all the major sights and attractions and an upgrade on our return flight to premium (which was incredible after 5 days of walking around New York). We have recently returned and had the most incredible time with absolutely no faults whatsoever. The hotel Joanne chose was perfect, the flights were perfect and the extras like the gift box she made for my girlfriend to present the tickets was amazing with a really personal touch. I will recommend Joanne to anyone looking to go away this year as she has made the process so much easier and stress free and also at a good price! Thank you once again for everything you've done Joanne. We will be in touch again soon for our next adventure! X

Sent by Sheila White

Had a amazing time in Italy, everything went so smoothly, no dramas with transfers and the hotel was wonderful. Joanne made possible what the big companies could not deliver, thank you so much I would highly recommend her to anyone who has a trip they want planning.

Sent by Sarah Doyle

Joanne is so patient when you are trying to find your holiday. This is our second time booking through Joanne and she is so helpful. We now have another amazing holiday to look forward to thanks to her.

Sent by Muriel Smith

Brilliant service - so easy - holiday booked within 2 hours after initial phone call, totally stress free. Have already recommended to my son and will definitely use again in the future.

Sent by Mandy Smith

Joanne made the process so easy. I'd have spent days and hours looking for the right holiday with all our special requests including my husband's request of a walk in shower. Joanne found the right country, the right resort and the right hotel and it was all booked within 24 hours. We'll only use Joanne and Travel Counsellors from now on.

Sent by Janet Fellows

Everything was handled with great professionalism. Always available to answer the simplest of questions.

Sent by Ann Burton

Joanne, you were amazing. Thank you so much for your patience and dedication to sorting out our holiday. I really felt guilty about the chopping and changing and not once did you sound impatient, don't know how you managed that!! I noticed in the Rugby paper you've been named as one of the top 50 travel agents, top 1 more appropriate. We've have other holidays to book and would not even think about using anyone else but you!!

Sent by Sylvia Raven

Superb service from Joanne. We would like to thank you for your efficiency and taking the hassle out of booking.

Sent by Gary Davis

Absolutely fantastic personal service - will definitely recommend to everyone I know. Thank you Joanne

Sent by Carly Macswan

Joanne was very professional but also extremely enthusiastic, friendly and knowledgeable whilst helping source and book our multi stop holiday to the US. She answered all questions quickly and I felt nothing was too much trouble. I would definitely recommend Joanne and bare her mind for our next holiday.

Sent by Joel Broadbent

Joanne was helpful and responsive throughout the process of us choosing and then booking our holiday. She has also maintained that level of service even after we had booked.

Sent by Sheila Webster

Joanne, you were a great help to me sorting out all the arrangements for my husband's birthday secret trip to NY. Advice that you have given me was first class. Keep up the good work.

Sent by Nicola Todd

Already recommended - absolutely fantastic!

Sent by Amy Davis

The service I received was flawless. I am currently living in a different country with a large time difference to the Travel Counsellor and yet it didn't make a difference. She worked round the clock to make sure the holiday I booked was the perfect one for my family and I, everything was taken care of. I will definitely recommend to friends and family.

Sent by Reena Mistry

Excellent service and support so far, would highly recommend.

Sent by Victoria Stones

Excellent service, made everything seem so simple. Joanne couldn't have done enough for us to find our perfect honeymoon :)

Sent by Janet Fellows

It was a pleasure. Great advice. All my requirements were met.

Sent by Sarah Doyle

Joanne has been very patient in helping us find the right holiday due to us having our little boy, aged 4, travelling with us. Nothing has been too much effort and her enthusiasm for her work shines through.

Sent by Claire Gillooly

Would highly recommend Joanne for all your holiday needs! Just booked a family holiday and she was fantastic finding us the right hotels, in the right resort at the right price in school holidays! I'd been trawling the Internet looking at all different holidays for months and was getting nowhere! I got in contact with Joanne to see if she could help and within a few days, holiday booked! Jo was excellent at finding lots of holiday destinations for us to choose from, with luggage and transfers included, and was even happy to help at 10.30pm! Nothing was too much trouble and Joanne provides you with excellent customer service and a wealth of travel knowledge. I will be using Jo for all our future holidays as it was a million times easier then the way I've ever done it previously, and with having three children and working I don't have the time to go into travel agents, this was a much more personal, tailor made for our needs holiday! Thanks so much Joanne.

Sent by Georgina Beadle

Absolutely fantastic. I contacted Joanne and within 24 hours she had found the perfect honeymoon! Couldn't recommend enough and very excited for our honeymoon in September. Thank you Joanne for make this completely stress free.

Sent by Reena Pritesh Mistry

We havent booked a holiday - that will happen hopefully at somepoint next year! But I gave Jo a task of looking for a family holiday (which included in-laws, siblings with kids and younger siblings who are not yet married). I gave Jo everyone's budget, various destinations, everyone's requirements and I also showed her the hotels we stayed in previously and off she went. Joanne came back with fantastic hotels within budget that had everything I could have wished for and more, she sent me emails with hotels the reviews (which made my life easy because all I wanted to do was to click the link have a look and say either yes or no) she made this whole process so easy it would have made booking the holiday so easy. However I need to stress at this point - the only reason we arent booking this family holiday is because those without kids and grandparents cant really justify paying the prices (us parents with school age kids) have to pay. The same holiday out of school holidays is of course extremely cheaper. With that being said both myself and hubby were so impressed with the service that Joanne gave us that when we do decide our family holiday next year we are just going to hand this over to Jo. We are both busy and time is of the essence and sometimes just sitting down for an hour to look at holidays is not possible. Joanne we look forward to you organising our family holiday next year - however I think the Mistry boys will be calling you with their specific hotel requirements. If you want a holiday, but dont have time to sit and book it, I suggest you just email Joanne and let her find you a gem of a place. She really does take the stress out of holiday booking.

Sent by Demi Hanlon

Fantastic service and highly recommended! Joanne couldn't be any more helpful and found us the perfect holiday.

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