Hi, I am Katrina The service I provide is personal to you. I want you to have the best and most amazing trip ever. I am really passionate about travel and customer care.
I work with people that are looking for a travel expert that will tailor a holiday to their own personal requirements, someone with experience and first hand knowledge, someone that understands their needs. I started in travel in 1994 so there's not much I havent seen and done!
It is my job to ensure my clients have the best possible experience, from the initial enquiry to the holiday itself, right up until they have arrived back at their front door with a huge smile on their face and a whole lot of new memories made.
I have visited so many wonderful places over the years. The stand out places have to be South Africa, Canada and India. All three truly amazing and yet so very different. I love to cruise, whether that be a river cruise or an ocean cruise, and have travelled with some of the best companies so I really do know which company suits which client. I am a certified "Cruise Master" by Cruise Lines International Association (CLIA).
I can be contacted outside of the normal 9-5 hours and am available 7 days a week, at a time convenient to you. I am here to create your perfect travel experience.
My customer stories
Sent by Hugh Graham
Glastonbury 14/08/2025
We always book through Katrina as she takes care of all the details and is able to create interesting and diverse itineraries which dovetail beautifully with our aspirations and expectations. On the rare occasions where we need assistance while we are away she gets things sorted for us and we are able to continue to relax and enjoy our vacation.
Sent by Judith Dandy
Rudgewick 06/08/2025
Katrina understands her clients needs well and provides excellent, thoughtful bespoke suggestions. Very timely response to requests and always available for questions. Exceptional service!
Sent by Sarah Baird
Horsham 31/07/2025
This was our first experience of using Travel Counsellors and it did not disappoint. Katrina Smith did a fantastic job. Katrina's brief was to create a "holiday of a lifetime" for our family of 5! We wanted to give our three teenage daughters an experience that they will never forget. We wanted to take them on safari ( like we had done on our honeymoon 20 years prior) and then a few days of R&R.
The issue we had was that we are a family with severe allergies, and we needed to ensure that wherever we stayed, we would be confident that they were able to cater to our needs. Our allergies consisted of 'Dairy', 'Nuts', 'Sesame', & 'Egg'.
Katrina put me at ease from the first phone call. She wanted to get us to the Welgevonden Game Reserve - Mhondoro Safari Lodge and Villa, and then to the Constance Ephelia Resort in the Seychelles and told me that they are both excellent places where they are confident in understanding allergies and dietary requirements.
We gave Katrina the go-ahead, and each place was booked with our allergies noted for each person at each place we stayed, as well as each airline.
Katrina always took our points on board and seemed genuinely excited to book this for us.
We had never used a travel expert company to plan our holidays, and we're glad we did, as it took the stress out of the holiday for us. Even the little things such as transfers to the airport and to the accommodation, not having to think ahead and organise it. It was done and noted on our itinerary. It was perfect!
Thank you, Katrina, for all your hard work and recommendations. You certainly stuck to our brief - "holiday of a lifetime"- and we would most definitely use you again; we can't wait for when that will be!
Sent by Angela Jeffers
Rushden 30/07/2025
Katrina is absolutely amazing, she always tries to obtain the best deals and holiday experience for us. Katrina advises on the best excursions and arranges everything for you to ensure your holiday journey runs smoothly with no hitches. I recommend Katrina every time.
Sent by Karl Dimmock
Worthing 01/05/2025
Knowledgeable, helpful and most importantly there to resolve the unusual and/or the problems that you can't resolve yourself easily. I look at Katrina a bit like insurance. There when you need her.
Sent by Janet Stroud
Southampton 25/03/2025
Katrina is always very helpful, knows what we like in a holiday. Also speedy replies to any queries we might have.
Sent by Denise White
Fareham 28/02/2025
Katrina is so accommodating, I just pick up the phone to her to let her know what I want and she arranges it all!
Sent by Lyndon Payne
Pontypridd 13/02/2025
Katrina is always very helpful and so knowledgeable. It is great to speak with a real person who understands your needs.
Sent by Richard Brown
Billericay 07/02/2025
Katrina was recommended to us by friends and we will happily recommend her others. Our enquiry by phone resulted in a quotation the same day - superb service . After a few questions - which Katrina answered within hours - our booking was made
Sent by Lois Anderson
Clitheroe 20/01/2025
Fantastic. Great service and level of knowledge.
Sent by Sarah Ovenden
Horsham 20/01/2025
Katrina dealt with our request almost immediately and took away the hassle of researching and booking a holiday, which was very much appreciated.
Sent by Nicholas Coysh
Horsham 07/01/2025
Hassle free holiday planning, using an expert who already knows the best places to go, see, do and stay. I would certainly recommend Katrina if there are places you want to go but don’t know anything about or where to start!
Sent by Vivienne Ferris
Eastleigh 15/07/2024
Katrina has been brilliant in organising our trips. She is warm and welcoming, as well as being so quick and efficient in dealing with every request. She always offers solutions, nothing is too small to help with. We always feel in very good hands
Sent by Simon Geale
Horsham 26/03/2024
Katrina got back to us really quickly when we first got in touch, and thereafter turned around ideas and options quickly too. She was always a pleasure to talk to on the phone and understood what we were looking for, building a holiday for us accordingly. A great and easy experience.
Sent by Dawn Moulden
Pontypridd 21/03/2024
Katrina provided excellent support when we were choosing our Christmas holiday. We asked for a few different locations and hotels, these were provided with a quick response. The service provided enables us to concentrate on the holiday, whilst all the arrangements have been taken care of.
Sent by Alice Chambers
Horsham 21/03/2024
Katrina is fantastic and always there if you need her. Nothing is too much trouble. I would thoroughly recommend her.
Sent by Ceri Ford
Ferndale 23/07/2023
Katrina has been fantastic. Quick to respond and focusing on our needs. We love the app which provides all of the documentation that we need in one safe place. Thank you Katrina.
Sent by Yolanda Wilks
Billingshurst 20/02/2023
Katrina was recommended by a friend and I am so pleased I contacted her! I have a diverse family of teenagers to please including my youngest who is disabled and I was finding it incredibly difficult to cater for all. Katrina listened and really took all of our needs into account so we are heading for a wonderful cruise to Scandinavia. I would highly recommend Katrina and will certainly be using her again.
Sent by Elizabeth Purdue
Fareham 20/02/2023
Katrina was really easy to get along with, she made some fantastic itinerary suggestions for us. Once we decided on our holiday, she worked with us to tweak a few trips. Its lovely to know everything has been thought of and taken care on for us.
Sent by Lucy Van Steenbergen
Cheltenham 21/09/2022
Katrina is really helpful, quick to respond to emails and calls. She just knows exactly what we like in a holiday
Sent by Bridget Cordy
Billingshurst 12/09/2022
Katrina completely understood what we were each looking for in a family holiday, without breaking the bank. Having someone to bounce ideas off and who makes sensible recommendations (within our budget) was incredibly helpful. Katrina then made the whole process seem so straightforward - she even handled all the little details for us, so all we need to do now is plan what to pack! I would highly recommend Katrina for anyone booking a holiday, whether it's a UK short break, a family trip to Europe or a one-of-a-kind adventure somewhere far-flung. You'll be in safe hands and you'll probably save money too!
Sent by Marilyn Clark
Horsham 28/06/2022
Katrina was great at doing all the hard work & meeting all my needs for my holiday. A first class service. I will recommend Katrina to all my friends near & far.
Sent by Paul Davies
Horsham 28/06/2022
Katrina has organised our family holidays for a few years, in what I imagine has been a very tricky time for travel agents. It is in this time that the quality, organisation and repute of a good agent is worth it's weight in gold as it's easy to get it right when the system works but when Covid hit in 2020, as we had booked through Katrina, we had everything refunded within a couple of days and required no admin input from ourselves. This was a God send as I was fully focused on ensuring the survival of my business and had little time to deal with the administrative side of things.
At the same time we had stupidly organised another holiday separately for that Summer and we lost every penny, so the cover that Katrina provides was great.
Skip to 2022 and the current travel chaos. Easyjet cancelled our flights to and from the holiday that Katrina had booked for us but Katrina had rebooked us onto other flights, at no extra cost and no administrative input by ourselves.
The big things she gets done well and even the little touches that makes the holiday a little more special and reduces the admin bits for ourselves, such as booking us in, organising cars and even provided pre-filled travel tags for our luggage.
Would I book through Katrina again? In a heartbeat. I probably won't book a holiday without her again and can fully recommend her.
Sent by Paul James
Wimborne 16/02/2022
I was speaking simultaneously with a High Street Travel Agent and with Katrina. Katrina presented herself in a professional, competent, knowledgeable and enthusiastic way. There was a vastly favourable service and communications from Katrina, leaving me wondering what (if anything) the High Street Agent was actually doing for me. We have chosen Katrina, with confidence that our ‘once in a lifetime’ holiday is in safe hands.
Sent by Simon Cunningham
Horsham 16/02/2022
Very quick service that accurately reflected our relatively short conversation. Katrina thought of options that we had not previously thought of and we are very much looking forward to our trip.
Sent by Emma Webb
CRAWLEY 02/01/2022
The holiday I booked with Katrina was absolutely amazing, it all went smoothly (even with the added stress of all things COVID related) and this was all down to Katrina’s help and planning. She replied quickly whenever I contacted her and always had detailed responses which was helpful because I hadn’t had much experience in holiday booking before. Booking with Katrina gave me peace of mind and meant that I had someone to call if there was ever an issue. Amazing service, will definitely will booking holidays with her again.
Sent by Michaela Maloney
Henfield 03/12/2021
Our experience was absolutely amazing - from the original booking and keeping us updated and guided through the complexities of PCR and pre-travel arrangements - as well as policy changes on PCR vs LF while we were away - not to mention a fantastic host in Iceland where we had the most fantastic time!! Definitely recommend booking and travelling with Katrina!!
Sent by Richard Horn
Southampton 29/08/2021
Katrina came highly recommended. We gave her our holiday brief and were very impressed both by her friendly manner and her swift and efficient 'same day' response. She presented us with several options fitting our requirements and we subsequently chose one that would not have been brought to our attention without her comprehensive knowledge and assistance. Communication was excellent and our holiday was booked within days of making initial contact. Amidst all the confusion surrounding travel in our post COVID world we have peace of mind and have felt confident and stress free booking through this excellent service. Would highly recommend Katrina and would definitely book through her again!
Sent by Nicola Humphrey
EAST GRINSTEAD 28/07/2021
Katrina is super efficient and helpful - fully recommend her!
Sent by Tracy Jackson
Ashington 20/02/2020
What can I say? The hotel was amazing – the holiday was EXACTLY what we both wanted (& needed!!!), we will be going back.
Neither of us wanted to come home. It has made me realise I need to have holidays now and then away from it all. Plus having you made my life sooooo simple – it’s usually me that organises everything so by the time I get anywhere I am too exhausted to enjoy myself but this was a breeze.
Sent by Gemma Baxter
Horsham 25/01/2020
We recently made the decision that we wanted to go to the Maldives, but didn’t know where to begin as there are so many islands. Katrina and I spoke and her knowledge of the islands was vast and she was able to recommend one straightaway based on our requests and budget. We stayed in a water villa for 2 weeks and we had a holiday of a lifetime. During our stay we booked to dine in an underwater restaurant for my husband’s birthday. Katrina told them it was his birthday and they prepared a special desert for him, which was a lovely surprise.
Katrina took care of everything, I had a number of questions before we flew and her response was always quick, she checked our connected flight was on time and messaged us throughout the journey.
It was such a smooth process booking with Katrina that I did not hesitate to book a three night stay to Brugge to visit the Christmas markets in December this was also a smooth booking process.
I would not hesitate to recommend Katrina of Travel Counsellors, she is excellent at what she does.
Sent by Chris Lees
Crawley 18/10/2019
Amazing service, before, during and after my trip! I am so glad that I got talking to Katrina at a networking event a few months ago. I explained that I had arranged to travel to Japan for the first time and needed help in arranging both accommodation and internal travel while there. I didn't know where to start! Katrina was brilliant in understanding my needs and what I wanted from my trip and from that conversation put together the perfect itinerary for my trip with great hotels, local accommodation options and a seamless travel itinerary as well. What had been a daunting trip became an amazing experience, largely in part to Katrina's support, understanding and brilliant connections. Thank you Katrina!
Sent by Rachael Sadler
Billingshurst 09/09/2019
I am currently on holiday, Canada and the USA, all arranged by Katrina! Can’t praise her enough, always on hand to help with any queries, even whilst we have been away. Top service!
Sent by Sirish Gurung
Oxted 08/05/2019
We had the most amazing time on a China trip! Every aspect was arranged to perfection. Thank you Katrina, for arranging it all. I am sure I will be in touch soon.
Sent by Paul Davies
Southwater 13/02/2019
Katrina's fantastic and makes the process easy. She's always left me feeling that she has listened to what we want from a holiday and offered accordingly rather than sell us what she's got.
Sent by Georgia Fox
Cornwall 07/02/2019
Katrina organised our trip to Lapland, with fabulous attention to detail from my first enquiry to our return, wonderful personal touches included Santa letters and gifts to the children, clothing lists, hand written luggage tags and “for parents’ eyes only” notes to ensure we forgot nothing. It wasn't looking good a week before our departure date with reports of agents cancelling trips because there was no snow in Lapland!! Adults and children alike went into panic mode but Katrina kept in touch with us on a daily basis (un prompted), letting us know what was happening and sharing snowy photos as soon as they were available…
I cannot recommend Katrina highly enough, I’ve already recommended her to numerous friends.
Sent by Sarah Harvey
Billingshurst 04/01/2019
Katrina Smith is our Travel Counsellor and back in February of this year we booked a family holiday through Katrina. It was a Caribbean cruise and we are so delighted with absolutely EVERYTHING Katrina has done for us. Firstly she had the knowledge to recommend which would be the most appropriate ship for our family dynamic. It was spot on, we had an amazing holiday! We knew right from day one Katrina had our care and welfare as a top priority. Katrina really goes the extra mile, we wouldn't hesitate to recommend Katrina and her services to anyone. Thank you Katrina, until next time
Sent by Sylvester Swanston
East Grinstead 11/09/2018
Katrina is ever the professional. I felt like a valued customer and that Katrina would do her utmost best to ensure that all our requirements were met. I have already recommended Katrina to my family and friends and they have been very happy with the service they have received from her. I will continue to recommend Katrina.
Sent by Helen Henderson
Horshsm 08/07/2018
Katrina has been fabulous, really friendly and helpful but always incredibly professional. The info she’s given has enabled us to choose a holiday that all 7 of us are really looking forward to. I would not hesitate to recommend her, really really pleased with everything.
Sent by Malcolm Parr
Horsham 01/06/2018
We have just returned from a wonderful holiday in Crete. This is the second holiday we have booked through Katrina and everything was perfectly organized both times.
People often talk about providing a good service, but it is rarely given. Katrina is different because she actually provides an excellent service. Her attention to detail is extraordinary which meant we could totally relax from the first day to the last day.
We shall definitely be using her services again - in fact while we were still in Crete my wife said to me "where shall we go next"!
Sent by Carl Sadecki
Horsham 30/05/2018
Whilst I have known Katrina for many years this was my first booking with her as my Travel Counseller, I can 100% say that I will be booking with her again and be recommending Katrina to friends and family.
At first, I was a little unsure whether to burden her with a group of lads on a stag do, however, Katrina jumped at the chance of finding us the right city break that would keep us all occupied and out of trouble. As a group, I knew it wouldn't be straightforward and we found ourselves having to make a couple of changes to flights which were dealt with quickly and professionally, we were kept informed right up to our departure and found the recommended activities were just what we were looking for.
I would recommend Katrina, not only for her industry knowledge and experience but also for her passion and love for what she does, always striving to create the best trouble and stress-free experience for those she is booking breaks for.
Sent by Chris Swanston
Wakefield 25/04/2018
From the outset, Katrina was incredibly approachable and helpful, assisting my fiancé and I in planning our honeymoon. All we had to do was tell Katrina where and when we wanted to travel, and she took care of the rest, ensuring high quality at each step of the way. We would most definitely recommend Katrina to anyone, the efficiency of her work provided us with the peace of mind that only true professionals can. I have and will continue to recommend Katrina to friends and family. Katrina is one efficient lady.
Sent by Suzanne Greengrass
Crawley 11/04/2018
Katrina has now organised two trips for us - our honeymoon and a family holiday to Disney. Both have been brilliant - great places to stay, best times for travel and everything organised. It’s so relaxing to know you have a professional in control and she is friendly, approachable and great if there are any issues! Would highly recommend and already have our next holiday booked with her!
Sent by Sarah Horwood
Capel 05/01/2018
I have just returned from a trip of a lifetime to Thailand over Christmas which Katrina organised. She did everything to ensure we got the best and everything ran smoothly, which it did. We did multiple flights which again ran well and even found recommendations for scuba companies which we used as well. I would recommend Katrina and use her again... shame she couldn't help with the jet lag.
Sent by Marie Allen
Horsham 04/01/2018
Katrina organised a wonderful holiday for us in New York State. My husband, youngest son and myself visited New York City and Rochester, where my older son is studying as part of his university course. Katrina created a fantastic package for us, booking flights and hotels which matched our (rather complex) requirements perfectly. All the details are taken care of by Katrina. She checks you in on your flights, hand delivers your tickets to you and she even writes out your luggage labels for you! We cannot thank Katrina enough for finding us such wonderful places to stay and we have so many very happy memories of our trip. She even managed to arrange glorious weather for us! This is the fourth holiday Katrina has organised for us and I would have no hesitation in recommending Katrina for all your holiday requirements. Thank you Katrina!
Sent by Dawn Baker
Horsham 19/09/2017
Katrina has been a revelation! She not only saved us hours of trawling through websites for info and how to book, she put together three options based on what we were broadly looking for as well as utilising her experience. I am so pleased we have booked with her. Rest assured, we will be using her again in the future as well as recommending her to others.
Sent by Melanie Newcombe
Gloucester 22/06/2017
Katrina did a fantastic job of finding us the perfect location and hotel. We often stay in villas as we don't like large impersonal hotels. The one she found for us in Barbados was lovely and small, which gave it a more personal touch. The service she provided was second to none. We even got an upgrade on our room which was really appreciated and made the holiday even better. Thank you Katrina.
Sent by Ceri Ashley
Cwmbran 04/06/2017
We usually book our own flights, accommodation and car hire whenever we go away but for our honeymoon we wanted an expert to take care of it for us. We gave Katrina a very basic brief and budget and left her to do the rest. Katrina chose Barbados and could give us personal knowledge about the Hotel she'd chosen for us. All we did was turn up! Everything was organised for us - she even checked us in for the flights. We had one of the best rooms at the Hotel and some lovely added touches to make our special holiday completely perfect. I wouldn't hesitate to recommend and will be more than happy to let Katrina do the organising for us next time we can get away. Thank you!
Sent by Debbie Pickles
Horsham 16/05/2017
Finally, I’ve got round to writing a thank you to you for organising both our trip to Portugal and, more recently, to New York. Once I put these requests in your hands, I knew everything would turn out well and indeed it did. We were astounded by our room in Portugal and were delighted by the bottle of chilled wine that awaited us upon arrival. Similarly, the Bryant Park in New York was just as welcoming and Tony was delighted with the card they left for his birthday and a mini cake !
Everything you have arranged has been first class and I most certainly will be booking with you again Katrina and will continue to tell my own clients and friends about your attention to detail and service. Many thanks for everything you do .
Sent by Michelle Betts
Horsham 03/01/2017
A huge massive thank you to Katrina for arranging our magical memories trip to Lapland this Christmas - you took all the stress out of the planning and arranging, booked us THE perfect trip and we had a wonderful once in a lifetime experience. You made it extra special for the kids with all the personal touches including our beautiful luggage tags and emails with the elves. And thank you for calming me down when I called in a panic about BA strikes and passport dates! I can't recommend you highly enough to anyone planning a holiday & would of course use you again without any hesitation.
Sent by Heather Kingdon
Partridge Green 14/12/2016
This was an absolutely wonderful trip - in fact everything worked for me and my daughter from the Northern Lights to whale watching! The hotel was amazing - lovely staff, clean and comfortable rooms and complementary waffles, tea, coffee each afternoon and also complementary light evening meal. Breakfast was generous and plentiful. All in all a fabulous trip, I would recommend Katrina without hesitation.
Sent by Graham Dilliway
Horsham 14/11/2016
I was well aware that Katina was very enthusiastic about Travel Counsellors but I was not prepared for her to be quite so efficient, responsive, and diligent regarding our holiday arrangements. Katrina was pro-active in her approach and was very happy to accept my own suggestions and comments. Even though we have travelled extensively in some parts of the world, we are new to the Caribbean but Katrina put us at our ease with her well thought out proposals. I would not hesitate to recommend Katrina to relatives and friends and would be very happy to use her again. We highly appreciated Katrina's input.
Sent by Justin Macdonald
Gloucester 27/09/2016
Planning a wedding is stressful enough and having to plan a honeymoon just adds to it. Katrina sorted all of it for us, we simply had to say what we were looking for, where and our budget. That was it. It was made so easy. We were kept up to date with information and offered excursions. It was fantastic!
Sent by Wendy Peacock
Haywards Heath 21/09/2016
Katrina is extremely knowledgeable, responsive and very proactive. All our questions were responded to very efficiently and effectively - even outside of normal business hours. She provided proposals for what we asked for but also came back with other suggestions that we had not even considered. We actually ended up booking a destination that was not on our original list. I would have absolutely no hesitation in recommending Katrina to friends and families and will definitely look for her help in booking other holidays and travel in the future.
Sent by Lisa Hammond
London 18/02/2016
Katrina arranged our perfect holiday. The service she provided was brilliant. She was so accommodating from the bigger things to the small little details, we felt in very safe hands.
Katrina did her upmost to provide me with all the info I needed about wheelchair accessibility in all her destination ideas, this also was a massive plus for me as it can be quite difficult and stressful to get information when you book yourself.
If you want or need a good travel consultant Katrina is the one!
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I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
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I recently visited Cyprus courtesy of the Cyprus Tourist Board. Our first stay was in the lovely Olympic Lagoon Resort in Ayia Napa. This is a fabulous hotel with several swimming pools and even a lazy river. There are many different types of accommodation at this resort hotel some with their own plunge pools and some great family rooms with small terraces and gardens. The hotel also organises wed
On 24th October 2016 my new wife and I set off for our honeymoon to Mauritius. Katrina had organised everything for us so we didn’t have any worries at all. She had even organised for us to use the Marhaba Lounge at Dubai airport whilst we were waiting in transit.
Mauritius was everything we expected, with its white sandy beaches, fabulous watersports and great hotels.
We had an amazing time,
My sister and I visited Koh Samui in November 2016. We flew via Phuket and arrived into one of the prettiest airports I have seen.
Our stay was at the Baan Samui Resort which is right in the centre of the hustle and bustle of Chaweng. However once through the entrance of the hotel everything was calm and serene. We were greeted with a welcome cold flannel and a lovely cocktail and shown to our
I have always wanted to see the Northern Lights, so when Katrina mentioned Tromso in Norway I was immediately interested.
My daughter and I set off on Friday 25th November on a Norwegian Airlines flight and were so excited when they announced on the tannoy that they would soon be turning off the cabin lights as the Northern Lights would be appearing on the left hand side of the plane – and that
In November I was very lucky to visit Elephant Hills elephant camp in Khao Sok in Thailand. Let me first of all start by saying Elephant Hills is a sanctuary for elephants, not somewhere where they are ridden or made to work. Here you feed them, help to scrub them down and generally watch them have a very enjoyable life.
Elephant Hills is a luxury tented camp. I must admit I was concerned about
This was our family's first trip to Barbados and it was just as we had expected, if not better. We travelled out with British Airways from Gatwick and arrived punctually. Picking up our hire car was quick and easy, and then we were on our way to our villa in St James.
Our villa was one of 8 villas, all with their own plunge pool, use of a large shared pool and right on the beach (no road to cro
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