Frequently Asked Questions About Booking With Me
Booking a holiday should feel exciting, not overwhelming. I know that many people have questions about what it’s like to book with a Travel Counsellor, how it works, and what makes it different from booking online. So I’ve put together some of the most frequently asked questions to help you feel confident and informed before you book.
What is a Travel Counsellor?
A Travel Counsellor is a professional, independent travel consultant who offers a fully personalised travel planning service. I run my own travel business, backed by Travel Counsellors, an award-winning global travel company.
This means you benefit from:
- Expert, one-to-one travel advice
- Tailor-made holiday planning
- Financial protection and security
- The reassurance of a trusted, established brand
You get the best of both worlds: personal service with big-company protection.
Why book with a Travel Counsellor instead of booking online?
Booking online can be time-consuming, confusing, and risky. When you book with me, you’re booking with a real person who knows travel.
As your dedicated Travel Counsellor, I:
- Take time to understand your needs, preferences, and budget
- Design bespoke holidays tailored specifically to you
- Offer honest advice, not sales pressure
- Handle all the details, paperwork, and logistics
- Support you before, during, and after your trip
If something goes wrong while you’re away, you don’t deal with call centres — you contact me directly.
Is it more expensive to book with a Travel Counsellor?
Not usually - and often not at all!
Thanks to Travel Counsellors’ buying power and trusted supplier relationships, I can often offer:
- Competitive prices
- Added value and exclusive extras
- Better flexibility and protection
Even when prices are similar to online deals, booking with a personal travel agent gives you expert guidance, peace of mind, and ongoing support — something online booking sites simply can’t offer.
Is my money financially protected?
Yes, your money is 100% financially protected.
All bookings made with Travel Counsellors are protected by:
- ATOL (for flight-inclusive holidays)
- Secure trust accounts that safeguard your payments
Your money is never passed directly to suppliers, giving you extra reassurance when booking your holiday.
What types of holidays do you specialise in?
I specialise in tailor-made and personalised travel, including:
- Luxury holidays
- Family holidays
- Honeymoons and romantic escapes
- Cruises
- Long-haul travel
- City breaks
- UK breaks and staycations
- Group travel and special occasions
Whether you know exactly what you want or need inspiration, I can help plan the perfect trip.
Can you help if I’ve already found something online?
Absolutely.
If you’ve:
- Found a holiday online
- Seen a hotel or destination you like
- Chosen dates but not a destination
I can often improve what you’ve found by offering better protection, added value, or alternative options — all while saving you time and stress.
What happens if there’s a problem while I’m travelling?
This is where using a Travel Counsellor really makes a difference.
If your flight is delayed, plans change, or something doesn’t go to plan, I act on your behalf to resolve the issue as quickly as possible. You’re never left navigating problems alone.
How do I book a holiday with you?
Booking with me is simple:
- Contact me via email, WhatsApp, or social media
- We discuss your travel ideas, dates, and budget
- I create a personalised holiday proposal
- Once you’re happy, I take care of everything
From planning to travel documents, I manage it all.
Why book with ME?
I’m passionate about creating holidays my clients genuinely love. My business is built on trust, personal service, and recommendations. When you book with me, you’re not just another booking reference - you’re a valued client.
