Latest travel advice
We want to make sure you have the best experience possible on your travels. That’s why it’s important you have access to all the relevant information and advice, and of course you will have your own personal Travel Counsellor to support you too.
Frequently asked questions
UK Foreign, Commonwealth & Development Office
The safety and wellbeing of our customers is our priority, and so we follow the accurate and up-to-date travel advice provided by the UK Foreign, Commonwealth & Development Office.
We advise customers to check information on destinations by either following the FCDO advice in the UK, which you can find on this link, or the advice of the respective advisory service in your country. The advice can change so please check back regularly for updates.
If you have any questions or concerns, please contact your Travel Counsellor
The National Travel Health Network and Centre (Nathnac) has up-to-date information on health advice.
Please refer to www.travelhealthpro.gov.uk to research vaccinations or other medical requirements for your destination. The advice can change so please check regularly for updates.
Passports & visas
We ask that customers ensure all travelling passengers have valid, acceptable passports with the relevant length of time before expiry, and any required visas or other documentation for both the final destination and any planned stop-off points.
Please be aware, some destinations require children travelling with one or neither parents to have specific signed legal documentation.
If you have any questions in relation to passports and visas prior to booking or travelling on your trip, please contact your Travel Counsellor.
If something happens when you’re away from home, you can contact either your Travel Counsellor or our 24/7 duty office to ensure that you are supported around the clock, whenever you need it. You can call our Duty Office on +44161 608 1052.