Based In Godstone

Serena Jesson

Available for new enquiries

It's Nice To Meet You

Hello, thank you for visiting my web page. My name is Serena, I am a friendly independent agent from Godstone, Surrey.

You have come to the right place for all your travel needs. Firstly I absolutely LOVE holidays and all things travel, I take great pride and care when creating trips and I treat each booking as if we’re my own personal holiday. Even down to the minor details like ensuring you have everything in your room and making your restaurant reservations.
I’m independent and have access to thousands of suppliers so I can offer honest and unbiased advise to ensure the holiday I build for you will truly match you individual need.
I offer every kind of holiday from UK trips,beach holidays, city breaks family, cruise, ski, adventure, groups, luxury and tailor-made.

I’m always just a phone call away, whether it’s before travel, during your holiday or once you return.
We also have 24/7 line for our fabulous duty office who are there to ensure your holiday is protected in the event of airline, operator or hotelier failures, schedule changes or anything else that should impact your holiday.

And of course every penny you spend with me is completely protected by ATOL and our unique financial trust.

I don’t charge a booking fee - my services are included in your holiday price. I aim to be as competitive as possible and often am the same price or cheaper than other tour operators and booking direct - the difference is you get me and all of what I have to offer!

My customer service score is still 10/10 and I have some great reviews on my webpage and my Facebook page.

Get in touch today if you would like to know more or want to start creating your next holiday.

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My customer stories

Sent by Lisa Wheddon

Booked our holidays a few times with Serena, wouldn’t go anywhere else. She goes above and beyond to ensure she finds the best experience for you. Nothing is too much trouble. I would, and have recommended her to friends

Sent by Danielle White

Serena is very helpful and friendly She answered every question we had and was happy to keep looking untill we found what we wanted. I would 100% recommend her x

Sent by Cheryl Elbishlawi

Serena completely understands the sort of holiday we enjoy / curating them with us over the last few years. She is so patient with us as I review and reject suggestions until we get the perfect holiday. Any issues either before or during our holiday - she is on it straight away. Can’t imagine booking a big holiday without her help and expertise.

Sent by Karen Solomon

Serena was so friendly and helpful. It was wonderful to speak to a human rather than keep scrolling through websites and getting more and more confused with so many options. I will defintely use Travel counsellors again and would not hesitate to recommend them to someone else

Sent by Toni Evans

Serena goes above and beyond when helping with any enquiries regarding a special trip. Nothing is too much trouble for her. She is friendly,professional and has a wealth of knowledge regarding so many places to visit. I would have no doubts in recommending her services to anyone.

Sent by Wendy Belding

This is the first time I've used a Travel Consultant service (apart from going into a Travel Agents) but the whole experience was very easy. Serena took on board all the aspects of what I was looking for in our first family holiday abroad and delivered what we hope will be a fab holiday. She was quick to find resorts and places that we could find easily online and explained any hidden costs that could crop up i.e. taxes etc. Will definitely recommend and will be using again. With my busy work life and home life, it's hard to find the time to search the endless choices, so this is a service that is ideal for me.

Sent by Richard Allgate

Serena was really knowledgeable and offered various options that were within our budget. We really appreciated her support (and her patience) when we kept tweaking our criteria. Would highly recommend her to anyone looking for a holiday!

Sent by Sian Dalton

She is patient and understanding of our needs. She is our go to person for all holidays since we got married. Every booking has been fabulous. I trust her fully with all our requests and she comes back with fabulous ideas. Can’t wait for our 2023 holiday.

Sent by Carly Davis

I wouldn’t go anywhere else to book a holiday. Serena is just brilliant!

Sent by Philip Acutt

Always a pleasure to deal with and so quick in coming back to any queries thank you

Sent by Stacey Humphrey

Serena just takes the pressure off finding the perfect holiday, she is so helpful and nothing is too much trouble!

Sent by Lorraine Carroll

Thank you Serena, you were super efficient, flexible, available and helped us no end to find our holiday, we can't wait to go!!

Sent by Emma McDonald

As a busy single full time working mum - I found it quite daunting and time consuming looking for a holiday. Serena went above and beyond to find me the perfect location and hotel for my first holiday on my own with my small children. She took all the hassle and worry out off booking a holiday & offered options that not only were great for the kids - but also that really suits my style . Everything was sorted so quickly & any queries she came back on asap & always lovely to deal with someone so lovely. I will book all my holidays through Serena from now on.

Sent by Zac Toumazi

Serena is amazing. Knowledgeable, efficient and friendly Thank you for all your assistance

Sent by David Avis

Serena is awesome. So patient and helpful. Will definitely be speaking to her before we book our next holiday. Thanks Serena

Sent by Darren Chenery

Really impressed with the speed of response, the excellent options put forward and the ease in which our holiday was booked. The combination of a really good app and the professional phone support is first class.

Sent by Lorraine O'Sullivan

Had an amazing holiday back in Thailand. All thanks to Serena. She truly booked what we asked and went every mile to make sure all our wishes/dreams were met. Constant communication over flights and accommodation even down to organising all my family's check in needs to save us the worry. I can honestly say I will definitely use Serena again. I cannot thank her enough for everything I've non stop messaged her asking her to do so much more than any other agent has done before when I've booked family holidays. I myself worked in the travel industry before and I don't think I worked as hard as she did for us. Thank-you Serena uou have been an absolute dream

Sent by Helen Oldreive

Serena is absolutely brilliant, she was immensely patient with getting me to a point of finding the perfect holiday and so helpful throughout! Xx

Sent by Laura Treagus

Extremely professional and feels so much more of an exclusive travel service then those experienced previously. Thanks!

Sent by Khalid Pedro

Serena is extremely helpful and has made my holiday bookings so effortless and organised. I have recommended her to others who are also extremely happy with her.

Sent by Lynne Burnham

Where do I start in recommending Serena and Travel Counsellors! From our first phone call to discuss my requirements for a once in a lifetime holiday to South America and Mexico to a welcome home text, Serena was the ultimate professional. Nothing was too much trouble for her. The travel documents were hand delivered in a beautiful wallet with detailed instructions about every pick up, every sightseeing trip and who to contact in case of trouble. And as promised, our drivers, guides and hotels lived up to all the expectations. Total professionals. Our trip lived up to all our expectations. Serena delivered on our dream of a whirlwind tour of some of the most beautiful places in South America and I would not hesitate in recommending her and her organisation to anyone who wanted an amazing holiday. Gracias Serena.

Sent by Lorna Fox

The most relaxed holiday I have ever booked I just had to turn up!! couldn't recommend Serena more!! The hotel she chose for us was amazing!! she had everything covered!! thanks again!! And I couldn't find the deal cheaper I always thought going through a counsellor would be more expensive but she proved me wrong x

Sent by Zac Toumazi

Serena was extremely helpful and made choosing our holiday very easy . Just great service

Sent by Lorraine O'Sullivan

Serena has been fantastic and I would most definitely recommend her . She took away all the stress and literally nothing was too much trouble .

Sent by Debbie Rotchell

Serena is helpful, knowledgable and professional; she gives me confidence that she cares about finding me the perfect holiday.

Sent by Siobhan Smith

Serena has been amazing from start to finish. Great communication, always gives options to choose from and is highly professional. I've recently returned from Disney land Paris which was booked through Serena and I could not fault the service at all and have since booked another break away. I would highly recommend Serena to anyone wanting a holidays. Thank you again Serena, here's to booking more holidays through you.

Sent by Lindsey Pitt

Serena I just wanted to say thank you - you have been absolutely amazing from start to finish. Great communication throughout. We have just returned from our dream holiday in Dubai and I would highly recommend Serena to anyone wanting a holiday So lovely to have all our pressures taken away - Serena took care of everything. Thank you again can't wait to book with you again.

Sent by Steven Macnamara

Serena has been brilliant sorting out my holiday

Sent by Fay Wallis

Serena went above and beyond what I had expected when I asked her to book a family holiday for me. Our tickets arrived in the post a few days before we were due to travel. I couldn't believe that she had also included a birthday card and present for my son, who was turning 6 while we were away. She had also enclosed a travel activity books for both of my sons, which were perfect for their ages and were a big help at keeping them entertained at the airport when our flight was delayed. I have never experienced such thoughtful touches from a travel agent before. Thank you Serena.

Sent by Katy Brown

Serena has been amazing during the process of looking for the perfect holiday destination. All the options she sent through to us were tailored perfectly to what we were looking for. She put all the packages together super quickly, and everything she offered was MUCH cheaper than the same holidays online. She was an absolute pleasure to deal with throughout! I'll never look elsewhere again now when looking to book a holiday, Serena made the whole process so much quicker and easier! I would highly recommend!

Sent by James Tite

Serena has been great - this is the first time that we have chosen to use an independent travel service and we have to say it's been stress free! Serena was able to tend to our ever changing itinerary - we were unsure where to go and if it wasn't for her we wouldn't have chosen the holiday we have purchased. Thank you!

Sent by Kirsty Suleyman

Serena made the whole process easy and enjoyable for me. I do not have a lot of spare time with the job that I am in and Serena took that stress away from me and did all the research and searching for me! I am booking my wedding in Santorini and its safe to say that Serena filled me with ease and I am now looking forward to every step, she has filled me with confidence and reassurance that her team at the travel agency and wedding planners will make this perfect for me and my future Hubby! I will never go anywhere else and I can't wait for my wedding party to meet Serena to book their wedding too!

Sent by Sarah Kumah

Helpful, friendly and always gets back to us quickly with any queries

Sent by Laura Simpson

Amazing service from start to finish from Serena, would never book anywhere else

Sent by Michelle Avis

We just booked our summer holiday with Serena and we couldn't be happier! We couldn't decide when or where we wanted to go but Serena patiently gave us option after option and found some brilliant deals for us. She always replied to emails quickly and was faultlessly helpful. We will definitely be booking with her again

Sent by Josy Goldsmith

Very professional service and made sure we got the holiday we were looking for - will definitely book with Serena again.

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

3 NIGHT DISNEY CRUISE

05 September 2025

Our Magical Three Nights Aboard the Disney Fantasy We just returned from three unforgettable nights on the Disney Fantasy, and I can honestly say — it was pure magic from start to finish. From pools and waterslides to Broadway-style shows and character meet-and-greets, there’s something for everyone on board. Here’s a peek into our highlights: ________________________________________ Deck 11 quic

Holiday Bliss with Beachcomber

16 July 2025

Three of my top priorities when choosing a holiday destination are: Family-friendly experiences, Wellness offerings, Sustainability and wow Victoria Beachcomber ticks all of these boxes in the most incredible way. From the moment you arrive, you're greeted with a “wow” factor. The lobby opens up to stunning views of the resort and the turquoise sea beyond. It sets the tone for a truly special s

Domes Noruz Kassandra – A Stylish Adult Only Beachfront Escape

09 May 2025

I’ve just returned from Domes Noruz Kassandra, a stunning beachfront, adults-only lifestyle hotel that’s essentially a beach club with rooms—from the moment I set foot on the property, I knew it was exactly my kind of place. Here are some of my highlights from my stay: First Impressions The views are breathtaking the moment you arrive. Think Santorini meets Mykonos vibes—crisp whites, calming blu

Discovering Domes Lake Algarve

18 November 2024

I was fortunate enough to be invited on a Domes Mega Fam trip to Domes Lake Algarve, and I truly loved every moment! From the stunning lake to unforgettable experiences. I’m excited to share some of the key features and personal highlights of my stay. One of the first things that impressed me at Domes Lake Algarve was its fantastic water facilities. Whether you’re here to relax or play, there’s s

Highlights from the gorgeous ME Ibiza

08 November 2024

If you're looking for the perfect combination of luxury, relaxation, and breathtaking views, then ME Ibiza should be at the top of your list. From the moment I arrived, this stunning property left a lasting impression, offering a blend of stunning design, exceptional service, and an all-around incredible experience. Here are my personal highlights from my unforgettable stay: Stunning Entrance wi

Discovering Paradise at Six Senses Ibiza

29 October 2024

Discovering Paradise at Six Senses Ibiza I recently had the pleasure of experiencing one of the best hotels on the island—Six Senses Ibiza. From the moment I stepped through the doors, I was utterly blown away by its unique charm and commitment to sustainability. A Sustainable Oasis Sustainability is often discussed, but at Six Senses, it truly permeates the entire experience. The hotel proudly

Halkidiki with Acrotel

20 May 2022

I’ve recently had the pleasure of visiting gorgeous Halkidiki with Acrotel. I was excited for this trip as I’ve experienced many of the islands but this was my first time to Halkidiki, it really did open my eyes to what a beautiful destination it is an how much it has to offer. Day 1 A beautiful welcome from Acrotel, staying in the Athena Residence you will have your own reception area and VIP

Dominican Repubic with Palladium Hotel Group

24 January 2020

I was really lucky to be taken on a fam trip with the fabulous Palladium resorts. Although I've booked lots of Dominican Republic holidays for my clients I had never actually been myself and with it becoming an increasingly popular destination, I was really looking forward to go and see what it was all about and excited to be spending time at some gorgeous resorts. It was a busy seven days so I th

Amazing Atlantis the Palm

18 September 2019

Atlantis is a gorgeous hotel located on Palm Jumeirah, its quite a special moment when you arrive at the iconic property. The lobby was huge and full of atmosphere, the staff gave us a warm and friendly greeting right away. We booked imperial club which was fantastic value for money and includes lots of little extras that made a big difference to our stay including complimentary breakfast, aftern

Cornwall staycation

06 September 2019

This year I vowed to see more of the UK. I'm always spending so much time researching places to go abroad but we have so many beautiful places to see here in the UK, so I was really excited when we booked our family staycation in Cornwall. My hubby and the kids were really keen to try surfing, so we decided to stay in Newquay – surfer’s paradise. I booked a lovely central apartment called The Sn

Two days in Monte Carlo

06 September 2019

What a 48 hours we had in Monte Carlo. With a grand casino, luxury shopping, a glamorous marina filled with yachts and supercars at every corner this place certainly has wow factor! We stayed at the Fairmont hotel in a superior room with a view of the famous hairpin on the formula one racetrack. The hotel was a perfect location within walking distance to the marina, Monte Carlo casino and plenty

Marvellous Mexico

07 June 2019

In all the years that I’ve been working in travel, Mexico has been one of the destinations that I have sold the most, particularly the Caribbean coast, so I thought it was about time I went to see it of myself. We stayed at two hotels. For the first part of our trip we were based at Dreams Riviera Cancun and we stayed in a deluxe room with plunge pool, the room was a big hit with the kids, and th

Hard Rock Tenerife

13 March 2019

We were excited to be visiting Hard Rock, from the moment we stepped off the plane at Tenerife South there were signs for the hotel everywhere. Once we arrived, we weren’t disappointed. We were greeted on arrival and our cases were taken straight away and we were seated whilst we waited to check in. The lobby was stylish with a buzzing atmosphere, as to be expected when staying at Hard Rock hotel.

Weddings Abroad

11 March 2019

So, you’re recently engaged? Well firstly, congratulations to you both, you have both exciting and busy times ahead. If you’re planning to get married abroad then I’m at hand to help you create your dream wedding day, making sure every step of the way is hassle free for you so that you can concentrate on enjoying all the special moments on your big day as well as the days and months leading up

Christmas Markets in Berlin

11 March 2019

As we walked through the markets the Christmas smells instantly hit us, the atmosphere was buzzing and we were immediately in the Christmas spirit. We were both feeling hungry when we arrived which was a good thing. There was so much on offer, from German sausage to waffles, locally produced cheese to Christmas chocolates and we tried it all. For me the best thing was the mulled wine, there’s noth

Viva Las Vegas

24 January 2019

There’s nothing quite like that feeling you get as you’re flying in to McCarren International Airport and you can see the tall impressive buildings with all the bright and dazzling lights. We stayed at the Encore - the Wynn’s sister hotel. From the moment we stepped in, we were wowed by the swanky décor and the contemporary feel with a cosmopolitan bar, great pool areas, five signature restaur

Beautiful Bali

24 January 2019

We travelled to Bali for our family-moon in August. We couldn’t decide on where to stay as we wanted a really nice beach but also wanted to experience the culture of true Bali, so we decided to combine the two. We had seven nights staying at Melia Bali, a great option for families, we stayed in a premium swim up room which of course the kids were delighted with, although we ended up spending m

Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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