Based in York

Alison Marden

It's Nice To Meet You

Hi, my name is Alison and I live in of York with my husband Russell and our dog Harvey!

I am passionate about travel and thrilled to be working as a Travel Counsellor. With 20 years of experience in the industry, I still get excited about all my customers’ travel plans, whether it be a family holiday, UK or short break, ski holiday, cruise, luxury/bespoke tailor-made or long haul holidays including weddings and honeymoons. I just love making dreams come true.

I eat, drink and sleep travel and have been lucky enough to see and experience different countries throughout Europe as well as Florida, New York, Jamaica, Mexico and the Indian Ocean. My passion is Italy, especially Tuscany, I have visited it many times.

As a Travel Counsellor I understand that it's not always convenient for everyone to discuss their travel requirements during the normal working week. Using state of the art technology I am able to work flexible hours from my home office, which means I can be contacted at a time which suits you, including evenings and weekends.

Whatever your holiday needs, I can arrange everything for you down to the smallest details. Leave all the research to me and I will find the best deal for that perfect holiday, saving you time, energy and money. My time is dedicated to you through every single process of your holiday.

Your holiday is as important to me as it is to you. Along with Travel Counsellors financial protection, I promise you will receive 100% honest and impartial advice. I will listen to your needs and use this information to create your perfect holiday.

Thank you for taking the time to read my details and I look forward to hearing from you. Whatever your enquiry, great or small, I am happy to help.

No need to wait, turn your dreams into reality!


Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.


28 October 2021

I have just returned from a fabulous week sailing on the river in the Douro Valley with Uniworld Boutique River Cruises with my husband Russell It was a 2 hour flight from Stansted direct into Porto Airport with Ryanair, other Regional airports are available and although we live in the North of England the flight timings worked better for us. Getting through passport control and collecting luggage was fast and efficient and we were met in arrivals by our private transfer representative, who drove us to the Port of Gaia and we were met at the ship, the beautiful Sao Gabriel, by the lovely Miriam. Due to Covid protocols regarding cleaning, we couldn’t board and check-in until 3pm, so were taken to a hotel opposite where we could freshen up and secure our hand luggage. Matias the Cruise Manager greeted us at the hotel and gave us details of local restaurants and attractions of Gaia that we could experience whilst we were waiting and we’re so pleased we had that time, Gaia is fabulous with its tapas restaurants, museums, port tastings and cable car. I would go back here to spend more time exploring. Having met the cruise manager back at the hotel, he escorted us onto the Ship to check-in and we were greeted with cooling towels and a refreshing drink. We booked a Deluxe cabin on the lower deck with a small window as it suited our budget, it was compact, but suited us as for us it was just our place to sleep and shower, but that’s not to say next time I would love to try and different category. Every single detail was catered for, with high end products in the shower room, a state-of-the-art entertainment system with English TV, movies and free internet. Afternoon Tea was served as we arrived with my absolute favourite thing “Pastel De Nata” (Portuguese custard tart). We relaxed on the top deck before getting ready for our Welcome Cocktail with safety briefing and Port Talk with the Cruise Manager. Matias ran through our itinerary and inclusive excursions for the week, so we could decide which ones we wanted to do, but alongside this you receive a Daily Programme in your Cabin every evening, detailing the day, Our Itinerary consisted of Porto, Entres-os-Rios, Pinhao, Vega de Terron, Barca d’Alva, Peso da Regua, Gaia We stayed overnight in Gaia as our first Excursion was a walking tour of Porto the following morning, before setting sail in the afternoon. Porto is a vibrant town with colourful townhouses and unmistakable landmarks, like the 19th Century Stock Exchange Palace with the famous Moorish Arabian room. The ship only sails during the day and docks in the evenings. Everyone got up early this following morning to sit on deck to watch us going through the deepest lock in Europe, Carrapatelo Dam, 115ft deep. Arriving into Entres-os-Rios we took a short walk to the Douro Museum for a signature lecture on the “Magical Douro Valley” and learnt about the unique geology and wine making history, which was fun and informative as well as tasting wine at 10.30 in the morning ??. A beautiful, air-conditioned coach drove us to lunch at Qunita da Pacheca, a family owned wine estate, known for its Old Tawny Port, where we had a tour of the vineyard and saw where they still crush the grapes with their feet! After an amazing 3 course lunch with wine and a 40 year old Port we were taken back to the ship. Day 4 we had a scenic sailing this morning with a commentary from Matias, it was fabulous sitting on our loungers on the top deck in the sunshine, whilst we were told about all the port and wine houses along the Douro River. After our lunch we went on one of the two excursions on offer to Castelo Rodrigo, a beautiful scenic drive took us to this enchanting village on a hill, where we got to taste local almonds, almond liquor and wine, what not to like?? Our 5th day was an exciting one as we were leaving Portugal for the day and taking an excursion to Salamanca, we were driven again in a very comfortable coach approx.1.45mins to the city where we received second breakfast in a gorgeous local hotel before taking our tour. We got plenty of free time too to explore on our own and do some shopping if we wished as well as sampling some local Spanish tapas and Sangria. After dinner we were treated to a Flamenco Show in the Vintage Bar. Another Morning scenic sailing on Day 6 with a cooking demonstration of “Pastel de Nata” by the pastry chef Liliana, with tasting samples along the way ??. Arriving into Pinhao in the afternoon, there was a choice of 2 excursions to either the Sandeman wine Estate or a Vineyard and wine tasting at the Quinto do Roeda which is known for its vintage ports. Day 7 we sailed back to Gaia, it was a bit overcast today and a bit chilly to sit on the deck, but the lounges on board have floor to ceiling windows so you can watch the world go by quite happily and chat with fellow passengers. Russell and I went on the Guimaraes City tour this afternoon. Guimaraes was the home to the First King of Portugal, we had a wonderful guided walk through the well-preserved old town with its unique architecture and charming little plazas, it’s a UNESCO World Heritage site. After a farewell cocktail party we were early to bed as we had a 4am transfer back to the airport. The tours cater for all passengers with differing levels of abilities, so you could go on a hiking or cycling tour if you were up for it. We loved the fact that we could do as much or as little as we wanted to do. The small heated pool on the top deck was fabulous, or just sit in the lounge and relax, read a book and chat to the crew and other passengers I can honestly say this won’t be my last river cruise it’s a perfect way to relax whist on holiday. Every day there is a yoga or stretch class in the morning and every evening cocktail hour whilst listening to the wonderful Matias about the following days Port of call and excursions available. With the cruise being all inclusive, including a 24hr self-service coffee area, 24 hour bar if you so wish, all alcoholic beverages, wine and soft drinks and the amazing trips on offer, it’s a very cost effective way to see so much and only unpacking once. I can highly recommend that you consider this trip with Uniworld Boutique River Cruises as it has been the most memorable trip that we will remember forever and we can’t thank the crew enough, who were all truly magnificent, for making this the most special of holidays.

Amazing Trip to Mauritius

22 September 2017

Travel is in my blood and I am so passionate about it, so I consider myself so luck that I do a job that I love. Much to my joy, I was rewarded with a place on an educational trip to the stunning island of Mauritius with 8 other colleagues! We flew from Heathrow with Air Mauritius who looked after us really well with an upgrade to business class and we arrived to the most wonderful welcome, the warmth and friendliness of the local people became apparent straight away. We arrived at our first hotel, the beautiful Constance Belle Mare Plage. The rooms here were stunning, with plenty of space, and a lovely bathroom that opened into the bedroom, and I had a lovely view out over the pool area to the beach. We had a very busy schedule over the 3 night stay which included wine tasting, a cookery class, a mixology lesson, Golf Lesson (luckily for the guests we stayed on the driving range, we weren't quite up to the standard to be let loose on either of the two 18 hole championship courses) and I can definitely say I won’t be taking up golf any time soon. Finally we enjoyed a relaxing spa treatment. Being wined and dined in some of the seven restaurants was a culinary experience, each with a different theme and the food was just amazing, my favourite was the Blue Penny Cellar Restaurant. During our stay here we took a boat trip with "One Love" this was so much fun, we did some snorkelling, saw wild monkeys, a beautiful waterfall and had the most delicious BBQ on the beach, whilst being entertained by our guitar playing barman and our lovely guide Iris singing to us. It was then time to check out of this stunning hotel and head off on to the next, on the way there we visited the Pamplemousses Botanical Garden and saw the giant Tortoises and the magnificent lily ponds. Iris our guide from Connections then took us to an authentic Creole Retaurant located in a tropical garden in Moka, wow, the food was incredible. In the afternoon we stopped off in Port Louis where we visited the Fort and the Fruit and Veg Market, before doing a little retail therapy, bartering with the local shop owners for a bargain, such fun. Then we arrived at Luxurious Le Prince Maurice, again to a wonderful welcome and was totally blown away by this hotel, the view from the reception took my breath away. My room was spectacular so luxurious, I couldn't quite believe I had this huge space to myself, the bathroom alone was bigger than most hotel rooms. The special touches that this hotel offer really do make this a 5* luxury resort, from having your sunglasses cleaned, and a power pack brought to you by the pool, to a little bottle of alcohol free bubbly in the family suites for the kids on arrival! They really do cover everything. Again we ate in a few of the restaurants and again the food was outstanding, my favourite here was the floating restaurant. The pastry class we took part in got pretty messy and funny, but the Chef was so patient with us and we got to eat our efforts too. One of the highlights of this hotel is the Wine Cellar, the biggest in the Indian Ocean, we had another wine tasting and got to see a bottle of wine valued at $12,000! Another amazing massage in the hotel spa, rounded up the trip. Although this was my second trip to Mauritius I fell in love with it all over again and will go back and with my husband this time. It truly is a beautiful, magical place and the people are so genuinely warm and friendly. Thank you to my colleagues and new friends that joined me on this remarkable trip, you were all amazing and I am so grateful to have been given this opportunity to meet you all. I also want to give huge thanks to Emma from Constance for hosting this trip and looking after us all so well, you were fantastic. So thank you Emma and thank you Constance Hotels, and Mauritius - I hope to see you soon!


08 August 2016

Tuscany is amazing and one of my favourite places. We stay in a friend’s cottage (Ca'de Boni) which is a home from home and yet has access to the lively village community of Pergo with bars and restaurants and is close to the historic town of Cortona. The area is really well connected with good roads and trains and within an hour you have access to the very best of Tuscany sightseeing: Cortona, Siena, Arrezzo, Trasimeno, Montepulciano. Florence (1 hour) and Rome (1.5 hours) can be reached by train. Nearby LAGO TRASIMENO is the fourth largest lake in Italy and it takes only 20 minutes by car: door to beach. The best swimming spot is Castiglione del Lago, where you can take a picnic under the many shady spots under the trees. It is also possible to take boat trips on the lake to the very pretty Isola Maggiore. There are lovely walks around the lake and some good fish restaurants for a leisurely lunch. Cortona has changed dramatically over the years and is now one of the most popular tourist destinations in Italy. It overflows with galleries, historic churches and the world famous Etruscan Museum. Cortona is the place to go searching for treasures like art, pottery, jewellery, shoes, leather bags, designer label clothing but also unique hand crafted clothes - individually tailored. Montepulciano is a renowned wine area and there are plenty of vineyards to tour and cellars where you can taste the wines. Camucia is the next village along from Pergo that has a market every Thursday morning and is a must visit. We purchase all our fresh veg and fish for our BBQ’s which is such good value and super fresh. My husband’s favourite thing to buy is ‘Porchetta’ from several vendors at the market and is very popular with the locals too. Getting around is so easy and the scenery is stunning, we could go back year after year!

Dubai & UAE with MSC Cruises

21 February 2015

Being chosen for an educational is an honour and I was really excited to be going to Dubai with MSC Cruises as this would be my first time in the UAE. We arrived very early morning into Dubai and were transferred to the Moevenpick Bur Dubai Hotel for a rest before inspecting the hotel later on that day, followed by a gorgeous lunch. This is a great hotel and would be ideal for a pre or post stay in Dubai due to its close proximity to the port and airport. After lunch we explored the Jumeirah Beach Residence and visited the Ritz Carlton Hotel, which is situated in the heart of the Dubai Marina District with superlative shopping, dining and beaches all within easy reach. A stroll along 'The Walk' took us to the JA Ocean View Hotel with its magnificent sea views and modern interior. So feeling tired, but excited we then made our way to Port to embark on the MSC Orchestra to start our journey around the UAE. We arrived in Abu Dhabi the following morning and enjoyed a visit to Ferrari World, the largest indoor & first Ferrari Theme Park in the world, with the fastest roller coaster in the world and I was brave enough to go on it. Day 2 was at sea which gave the chance to relax by the pools and then later have a ship inspection. The Orchestra accommodates 2550 guests and is a beautiful ship with the MSC signature Italian style and is suitable for all types of cruisers. Everything from the food to the staff were amazing! Day 3 arrived in Khor Al Fakkan and explored the small town around the port, but an excursion would be the best option at this port to experience life in Abu Dhabi. Day 4 Muscat renowned as one of the worlds greatest ports since ancient Rome. An open top hop on, hop off bus was the experience this day and it was a great way to see Muscat with its bustling souq, Grand Mosque and Sultan's palace. I loved it here and would have loved to spent longer visiting the sites. Day 5 Khasab, Oman - a Dhow cruise took us on the scenic and tranquil Fiord, observing the coastal villages. Seeing the dolphins swim alongside us was again another great experience as was swimming in the pristine fiord at Telegraph Island. Day 6 after disembarking the Orchestra in Dubai we were taken to the Atlantis on the Palm and after exploring what this large hotel has to offer, including their Lost Chambers Aquarium and Dolphin Bay, we had a few hours in their Aquaventure waterpark to enjoy all the rides and lazy river. This is an amazing hotel on the Palm with so much to offer its customers, all I can say is WOW! Later that evening after another fabulous hosted meal at The Manzil Downtown Dubai some free time was had to explore the largest shopping mall in the world and see the famous Dubai Fountains (this is a must when visiting Dubai) Day 7 another action packed day in Dubai with a guided CityTour taking in the Marina, a photo stop by Burj Al-Arab hotel, on Jumeirah Beach. We took in views of the white marble dome and minarets of Jumeirah Mosque and had a Tour of the old quarter of Dubai, Bastakiya, also a water-taxi ride across Dubai Creek and visited the exciting Spice Souq and shop for bargains. That afternoon for our last night, we were picked up from our Hotel to end our day with a 4x4 Jeep Safari in the Desert, another must excursion. After Quad biking, Sand boarding and a camel ride we watched the sun set whilst sipping champagne - a truly memorable experience. I loved my first visit to Dubai and it certainly won't be my last.

Fabulous New York

02 June 2015

I've just returned from a fabulous 4 nights in New York. This was my second visit the first being 10 years ago and it was as I remembered it. I stayed at the Warwick Hotel on 65 West 54th Street a good central location, the rooms are a very generous size. The best way to explore and enjoy is either by foot (a good comfortable pair of shoes is needed) or by the Hop on, Hop Off buses that can be pre booked before you go and they have human guides on all the bus routes who give you a bit history about the city. It is definitely like being in a movie set and quite often there is some kind of filming taking place. There is so much so see and do, to name a few, I loved Top of the Rock, the views are amazing, we went up to see the sunset and we were not disappointed. A must is to go on the Staten Island Ferry across to Ellis Island and around the Statue of Liberty. Brunch at Sarabeth's opposite Central Park a good place to Celebrity watch! I have so much more I could share, but if this is a place you would like to go, just get in touch I am happy to share my knowledge about this great City.

Sunny Sorrento

03 June 2015

I just love Italy and one day would love to have a holiday home there. I've mostly travelled around Tuscany, but for a change we went to Sorrento for 2 weeks, to see the places we've always wanted to see like Pompeii, Capri, Ravello, Positano, Amalfi and Herculaneum. We stayed at a fabulous boutique hotel the Mar Alimuri in Meta just 6km from the centre of Sorrento, which wasn't a problem getting to as the hotel provided a courtesy bus to get you there. From the harbour we got a ferry across to Capri, which is so pretty, although very busy, here you can shop in the designer boutiques, or sit and people watch at a pavement café sipping an Apperol (Italian cocktail) or jump in an open top stretch cab and tour around the island. The Italian public transport is efficient, cheap and easy to use, a train from Meta took us straight to Pompeii, which is truly amazing and the local SITA bus took us along the Amalfi coast road where you could hop on or off at your favourite spots, its not for the faint hearted as the road is twisty, but it's a great way of seeing the coast line along the way.

My customer stories

Sent by Geoffrey Leafe

We would not think of asking anyone else about holidays, we trust Alison 100%.

Sent by Andrea Chambers

Could not have been more responsive, we had the value of getting local guidance from the in country contact whilst knowing our own input and requirements were respected. Thank you!

Sent by S Ruddick

I would always recommend Alison to my friends as she really listens and responds to what you ask for. Booking with Alison is the easiest most relaxing way to plan a holiday.

Sent by R Marden

I wouldn't go anywhere else. Alison takes all the does a fantastic job. Highly recommend her and Travel Counsellors.

Sent by P Smith

Relaxed way to book a holiday and get great advice and planning.


First rate service from Alison, person to person is definately the best

Sent by JAN BATH

Very efficient service as usual and cheaper on one holiday than Sovereign !!!

Sent by R Hussein

I can’t rate Alison enough always on hand, always knowledgeable, always there when I need her, even when it’s the night before she goes on leave!

Sent by Julia Horsman

I wouldn't go with anyone else but Travel Counsellor's and specifically Alison. Alison is friendly and efficient, with extensive knowledge of destinations and airlines, her advise is invaluable. I recommend Alison to everyone I meet.

Sent by M Horner

I can’t praise Alison enough. I receive prompt, often immediate, responses to my queries. I find her knowledgeable and eminently competent. Huge source of reassurance for me re support.

Sent by A Twemlow

Alison deals with all your queries and is happy to do as many combinations as you need to ensure you're happy. Love using Alison for my long haul adventures.

Sent by Charlotte Brett

Alison is fast, efficient, knowledgeable and gave great service.

Sent by L Knight

Alison is so efficient! In no time at all our holiday was booked, and I have no worries knowing that she’s thought of everything. I just wish she offered a suitcase packing service too!

Sent by Maureen Horner

Have found Alison to be great! Sometimes mailing her outside of nine to five but always have a response from her. Great!

Sent by Nichola Nelson

As always Alison listens to our requirements and delivers the goods with a fantastic personal service

Sent by L Knight

I love the personal service! I’ve used Alison a few times now, she knows exactly what I like in a holiday and she never disappoints!

Sent by Paul Smith

Just brilliant, why use anyone else !!

Sent by Geoffrey Leafe

Alison always goes the extra mile when she is booking our holidays eg writing our luggage labels and sending a card when we get back from holiday hoping we've had a good holiday.She is always very willing to keep finding hotels for us till we get the right one.A lovely and friendly person.

Sent by Michelle Ibbetson

Had an amazing time in Rome, well organised by Alison. Favourite places Harry Bar and Le Terrezza as recommended by Alison to celebrate a special occasion. Dublin here we come August Bank Holiday, again organised by Alison. All details organised and issued, we just had to turn up! This looks to be a long relationship, would highly recommend. Michelle

Sent by Christine Titterall

My experiences with Travel Counsellors has always been good. My Counsellor Alison Marden is very helpful, friendly and quick in finding my holiday of choice. I have been using these services for over 15 years and never had any problems

Sent by P Bradley

This is the third time we have used Travel Counsellors and have never been disappointed. Alison has been excellent and nothing is a problem to sort out.

Sent by K Jackson

Alison has booked several holidays for me including our honeymoon 2 years ago. We had the holiday of a lifetime; all stress free. We missed a connecting flight due to weather and Ali had us on the soonest flight out. I would highly recommend booking a holiday through her to anyone I know and I have passed her details on to a few friends and family. It's so much easier than been sat in a travel agents. I will continue to use and support Ali for as long as I'm booking holidays - she's fantastic.

Sent by G Patel

Ali always responds to our requests very quickly. She is very friendly and helpful and also very patient. It feels as though we are receiving a very personal service and know that she will sort any problems both before we go away and while we are away.

Sent by Julie Horsman is always the first person I call on when I'm thinking of booking a holiday. 1st class service every time. Nothing is too much trouble. Lovely lady. Xx

Sent by Rachel Hemlin

Alison is a friendly and very knowledgeable Travel Counsellor - she is readily available at all hours to answer all our travel Q'S. She makes a great effort to turn around our travel requests very quicly and always adds a personal touch to our holiday experience.

Sent by Ann Burton

Alison was excellent. She worked hard to find us the perfect holiday and she was very patient and extremely helpful. Her communication was invaluable in keeping me informed of each step of the process and she certainly took the hassle out of organising my holiday which was just what I needed. I would not hesitate in using Alison again and indeed I and eight of my friends are planning a trip later this year and in 2017 both of which I will be asking Alison to source some options and complete the booking. She is a credit to Travel Counsellors and warm, friendly and professional approach to providing excellent customer service is a welcome and refreshing change and certainly head and shoulders above that provided by the main tour operators.

Sent by Mari Hamilton

Alison has been absolutely fantastic, she has kept up constantly updated and worked really hard to chase the hotel for our wedding. We really really appreciate all she has done for us and will definitely recommend her!

Sent by Lori Knight

It was so easy! I gave Alison our requirements and she came back with suitable options. Amazing, will definitely use again!

Sent by Gillian Patel

I cannot recommend Alison and Travel Counsellors highly enough. She organised our recent trip to New Zealand which was awesome. We had a couple of problems while we were there but they were dealt with quickly and efficiently by Alison and her New Zealand contact. Alison has organised a number of other holidays for us and they've all been great. And we know that we have security and back up if anything goes wrong. Something that you don't get when booking on the Internet. Finally it's a personal service. We will never book a holiday any other way whether it's a major holiday or a weekend break in the UK.

Sent by James Bailey-Hague

We booked through Alison for a wedding in Zante. Fantastic service, even helping me work out distances from the hotel to the wedding venue. Really efficient, once we had decided we wanted to book everything was done in minutes! A lovely touch was the card sent thanking us. Can't wait to book our next holiday with Alison.

Sent by Robina Hussein

Outstanding personal service every time without fail. Truly exceptional in every single way.

Sent by Keely Woods

Would highly recommend Alison to all my friends, family & clients she has recently put together our honeymoon tailored to exactly what & how we wanted nothing we have asked has been too much & ali has got back to us with quotes & answers to all we want within the day. Everything has been done professionally & in a fabulous manor. I will never set foot in a travel agents again. Alison will have us back year after year it's been a perfect experience.

Sent by Susan Twemlow

No pressure sales, friendly efficient service, excellent knowledge of subject matter. Prompt replies to any queries. It would be a pleasure to recommend Alison to family and friends

Sent by Andrea Cussans

Fantastic service from a lovely lady. Nothing was too much trouble for Alison and she never made me feel as though my low budget was unimportant. Wholeheartedly recommend Travel Counsellors, especially Alison.

Sent by Joanne Whitten

I recently booked a holiday of a lifetime to Australia through Alison Marden in York. I gave her a rough outline of my holiday, including some trips that I wanted to do. Not only did she look into flights, trips and hotels for me, but recommended additional places to visit, including Queensland and the Great Barrier Reef, which I'm delighted with as I thought it would be out of my price range. Each time I look at the places I'll be visiting, I'm blown away by how amazing the country is and what fantastic memories I'll have for the rest of my life. I know it wasn't the easiest trip for her to plan due to some of my requests, but nothing was too much trouble for her and she's still helping to finalise some elements of the trip. I can't thank her enough for persevering with what I expect to be the best holiday I've ever had. I would certainly book with Alison again and will definitely recommend her to friends and family. Thank you. Jo Whitten

Sent by Carol Watson-Dragatis

Oh my goodness where can I begin? I spoke to Alison regarding our trip to Australia, told her roughly what we wanted, and then, as soon as the flights were out, she was on the case for us and got us such a great deal. The hotels in Singapore she recommended were, what can I say, just brilliant. Also the hotels she recommended in Sydney, also were outstanding. All done, flights booked, hotels booked, transfers booked, so quickly and efficiently. She was so easy to talk to and she knows what she is talking about, great knowledge. I would certainly recommend her to all my friends and family, without a doubt. I think that if it was left to us to book, I do believe we would still be here dithering. Alison took all the stress away from us. JUST BRILLIANT.

Sent by James Myers

She has booked our dream holiday within our budget and has organised extras such a helicopter transfers and hotel and parking at Gatwick. Nothing is too much trouble for her. I would highly recommend her services.

Sent by Keely Woods

Alison has recently put together our honeymoon which is obviously as big an occasion as the big day itself. She has been fantastic - beyond words. Any information we have needed small or big she has got back to us straight away with the best information she can give I would recommend Alison to all my friends clients family anyone who would listen she has been brilliant & we will be definitely using her for any breaks long or short we decide to take in the future.

Sent by Jacquey Parker

After spending many a fruitless hour trawling the internet for a girls R&R break, Alison came to our rescue. All we had to do was give Alison dates and approximate budget and a few box-tickers and off she went and worked her magic. She came back with a number of suitable options, which took all the hard work and stress often accompanied with booking a holiday. We felt that Alison really listened to our requirements as one particular holiday shone out at us. On the lead up to the trip Alison ensured that we prepared and took care of all the finer details, including helping with visas, online checking and even personally delivering the boarding passes. Even when things didn’t go according to plan with our outbound journey – Alison ensured that everything still went smoothly and it was very reassuring at what could have been a stressful time. The holiday really did tick all the boxes – hotel, location, food, climate, service – Alison would be our first port of call when booking our next holiday.

Sent by Marie Dodsworth

Alison has been fantastic in organising our trip to New York. She is going herself in a few week’s time and on her return will give me ideas and tips of what to do when we get there to make our trip better and more organised. This is more than we ever expected a Travel agent to do for us. We are even asking Alison to look into summer holiday for us. Thank you Alison!!!!

Sent by Nichola Nelson

Alison was fantastic especially considering she had slightly less than a week to find us something! She even worked on the weekend to make sure we would get away. As it was our silver wedding Alison also arranged a little something with the hotel for on our arrival, she also took care of the airport parking for us. I will definitely be using Alison again next year when we go away as it's such a personal professional service we received and means right from the beginning we know everything will be taken care of. Thanks Alison.

Sent by Ian Smith

Alison was always helpful through our ever changing criteria for a holiday!! Working with us she found the best holiday that fell in to our budget. Most importantly Alison went the extra mile to make us feel special and indeed her only customer! We will contact her again when we are ready to book the next vacation.

Sent by G Butcher

Alison works tirelessly so you don't have to. Well done Ali.

Sent by Deryn Gott

Alison is very friendly and helpful. We have not travelled abroad for 10 years, and she gave us some great advice. Can't wait to go on our trip.

Sent by Helen Appleby

Hey Ali…I would just like to say a huge THANK YOU xx. Our first holiday abroad for 9 years was well worth waiting for. You did an amazing job helping us to find it, the patience you had was beyond that of many others. I knew that I had total confidence in all you did and that there was nothing forgotten. I cannot compliment you enough and shall recommend you to all I know. Knowing that you were at the end of the phone whilst away was great (but knowing too we would not need you) I shall never book again on line why would I need to?? When your service is A+++++. Shall be in touch very soon x

Sent by Julie Bradley

Very pro-active. My colleagues are already asking for her contact details. We will definitely use her again.

Sent by Christine Titterall

A most helpful young lady with a wealth of knowledge regarding booking our holiday. Pleasant and efficient, we would recommend her any day.

Sent by Julia Horsman

I would absolutely recommend Alison to everyone. First class customer service all the way. Nothing is too much trouble.

Sent by Sally Gordon

Alison was really wonderful with us and very patient with our difficulties in picking somewhere to go on our honeymoon. She gave us lots of tips and really made us feel special. Sher is constantly there for her customers, even after you have booked. We will use Alison again and have already told lots of our friends about her.

Sent by Graham Butcher

Would always ring Alison when looking for holidays, very helpful!

Sent by Helen Appleby

What can I say.....BRILLIANT! Having not travelled abroad for nine years I was very unsure and out of touch with everything. But there was no need to worry about that. Alison was there. When five of you travel we had many different ideas of what we needed in a holiday, passing these on to Alison took all stress off myself. She came up with many holidays for us (we didn't make it easy for her as unsure where to go) but nothing was too much trouble. Always at the end of the phone we got there and everyone was happy :) All I can say is a huge thanks for all the work she put in and we will for sure be recommending you to others.

Sent by Rebecca Cussans

Alison has just helped us book the holiday of our lifetime... Our honeymoon! She helped no end and made us feel very valued. She sorted every detail for us so we haven't had to worry about a thing. She was in constant contact as well which helped us to sit back and relax. She is a very lovely, friendly face and we wouldn't consider booking a holiday with anyone else. Thank you Alison for all your much appreciated help!