Caroline Joyner

I'm based in

Buckinghamshire

Available for new enquiries

It's Nice To Meet You

I am an Independent Travel Expert specialising in responsible travel and tailor-made holidays worldwide.

Whether your dream is to relax on a white sand beach, experience new cultures, see bucket list sights, or to challenge yourself summiting a mountain, I will do all the hard work, leaving you to enjoy your holiday.
I am based in Bourne End, Buckinghamshire where I live with my husband and 2 children.

Ever since graduating University, I have been a travel junkie, living, working and travelling abroad and then working as a Product Manager for an educational expedition company.
Having travelled to all corners of the world both personally and professionally I have both the knowledge to draw from and the expertise to hand craft your perfect experience. I have tangoed in Buenos Aires, dived with whale sharks in the Galapagos, slept under the stars in the Australian outback, tracked elephants in Kruger, floated down the Amazon in wooden boats, hiked the jungles of South East Asia, watched the sunrise at Machu Picchu/ Angor Wat and everything in between. Perhaps more importantly to me though, I have stayed everywhere from a stilted family home in the Cambodian rice fields to a rondavel in the African savannah to a convent in rural Mexico and it is these precious moments and the beautiful people I have met which have helped me to understand all the benefits that travel can bring to both the traveller and the local community.

Having experienced first-hand the incredible impact tourism can have on communities, I am passionate about sustainable travel and I can also help you make choices which will contribute to a positive future.

I specialise in tailormade itineraries, luxury and adventure trips -honeymoons, bucket-list holidays, family holidays and multi-generational holidays are all my expert topic!

As both a Travel Agent and a Tour Operator connected to an award-winning global network, I have a huge number of suppliers at my fingertips. I work directly with hotels, airlines and locally based partners on the ground as well as specialist tour operators which you would not find on the high street.
At Travel Counsellors the service we provide is as important as the holiday itself and with nearly 20 years of experience in the industry under my belt you can be sure you will be in good hands. I have worked through many of travel’s most challenging times including many natural disasters and of course Covid. Travel Counsellors offers you 100% financial protection, as well as 24/7 support. We were rated by named MoneySavingExpert’s number one travel company for customer service during the COVID-19 pandemic in 2020.

I am much more than just a Travel Consultant, I am your personal travel concierge here to help you from your very first enquiry right through to arriving back from your holiday. Everyone is different and my service is tailored completely to what your needs are.

You can follow my travels and my recommendations on Facebook, Instagram and on my blog below.

I am dedicated to creating unforgettable memories for you and your family. Get in touch for a consultation if you would like to find out more.

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Explore my guides and blogs

Hotel Review: Grecotel Marine Palace, Crete

Hotel Review: Grecotel Marine Palace, Crete

Grecotel Marine Place is located between Heraklion and Rethymno next to the village of Panormo on Crete's north coast. The hotel has been thoughtfully designed in the style of a village, with low rise Mediterranean style buildings sprawled across beautifully landscaped gardens perched on the coastline with great views. Flower lined pathways link up the different areas of the hotel which has 4 lar

17 Sept 2025 5   min read

My Animal Welfare Policy

My Animal Welfare Policy

My business is committed to responsible tourism and protecting animals who are impacted by the travel industry. Animal encounters have become increasingly popular as part of people’s holiday experiences, however, in recent years the world has realised that some animal-related activities, such as elephant washing and rides, photo opportunities with tigers or watching dolphins perform, lead to suf

13 Dec 2023 5   min read

My Sustainable Travel Pledge

My Sustainable Travel Pledge

I am both personally and professionally passionate about ethical, sustainable travel and the incredible potential tourism has to be a positive force in sustainable development. Here is my poetic commitment to travelling more sustainably, both as a traveller and a travel professional! Our planet is changing by the day, To explore it is a privilege, if we don’t respect that we will surely pay

13 Dec 2023 5   min read

CAPTIVE WILDLIFE ATTRACTIONS: DOLPHIN DISCOVERY, ISLA MUJERES, MEXICO.

CAPTIVE WILDLIFE ATTRACTIONS: DOLPHIN DISCOVERY, ISLA MUJERES, MEXICO.

Over the past 10 years (or more) the travel industry has begun a journey of awareness about the ethics of animal attractions. However, back in 2010 I had been backpacking around Central America and ended my trip at a hotel next door to Dolphin Discovery. Wandering into this attraction one day was a defining moment for me on my responsible travel journey. A solitary sealion crunches his body int

21 Nov 2023 5   min read

Sydney for Beginners....

Sydney for Beginners....

It's up there with the likes of London, Rio, Vancouver and New York as one of the world's most iconic cities, yet Sydney boasts a relaxing Aussie vibe. It's not a city to hot foot it around sights, it's a city to hang out and savour the famous beaches, parks and beautiful views. Sydney’s harbour setting is among the world’s most stunning, but there is so much more to take in. The compact centr

08 Jun 2023 5   min read

Delving deeper into Mauritius

Delving deeper into Mauritius

The sun is gently sinking in the sky, the waves lapping the white sand beach. Bird call echoes around the swaying palms; an owl-like 'twit too', squawks, clatters and tuneful song all make up the sunset symphony. A lone fisherman casts a hopeful net in-between boats, and beyond the lagoon, the waves break over a reef filled with colourful fish. The sunshine glimmers in a perfect channel across the

08 Jun 2023 5   min read

Miss Rachel, an Inspirational Story from Belize on International Women's Day

Miss Rachel, an Inspirational Story from Belize on International Women's Day

During my time as a product manager for an educational travel company, my role was to set up volunteer projects around the world. Over the years I met some incredible women doing incredible things, often with little support, in all sorts of places. Miss Rachel always stuck in my mind, and I wrote this about her for International Women's Day in 2019. Straddling Central American jungles and the c

08 Mar 2022 5   min read

New York: The 9/11 memorial museum - remembering 20 years on

New York: The 9/11 memorial museum - remembering 20 years on

September 11th 2001 is a day the world will never forget. The 9/11 Memorial Museum is a tasteful tribute to those who lost their lives, to heroism and the to resilience of a city that has somehow picked itself up and recovered. Above ground it's all very serene and relaxing. Water gently cascades into “reflecting pools”, essentially underground waterfalls whose enormous perimeter marks the footpr

10 Sept 2021 5   min read

The South America Diaries: The Salkantay trek to Macchu Picchu (Part 2)

The South America Diaries: The Salkantay trek to Macchu Picchu (Part 2)

(Continued) Day Four. Peruvian transport at it´s best We jumped on a bus to get down to a cable we would need to take over the river. Well, it had been a bus once upon a time but now it was a battered heap with no glass in the windows and a piece of plastic for a door. As we arrived near to a river the bus stopped and 30 local men ambushed it, pushing and shoving to get the luggage as it was br

01 Jul 2021 5   min read

The South America Diaries: The Salkantay trek to Macchu Picchu (Part 1)

The South America Diaries: The Salkantay trek to Macchu Picchu (Part 1)

Day One. “Can I borrow that Llama’s coat please?” Our minibus zig-zagged the dirt roads, clinging perilously several times to the edges of the cliff edge. Whilst trying to get around a hairpin bend the bus driver bumped into a tree and chipped the corner of the minibus. Good start. We had set off from Cusco, already 3400m above sea level before even the roosters were up. Cusco, once the centre o

01 Jul 2021 5   min read

The South America diaries: the passion of Buenos Aires

The South America diaries: the passion of Buenos Aires

Argentina’s capital city, Buenos Aires, pulsates with a glamorous and seductive energy. A combination of rich architecture, cultural heritage, world-class cuisine, electric nightlife, and a vibrant arts scene makes it one of the world’s most intriguing cities. Here are some of the reasons I fell in love with it on my first visit. Getting to know Gardel. It was on the second night that my love

21 Jun 2021 5   min read

The South America diaries: the Post Office Debacle

The South America diaries: the Post Office Debacle

Many years ago I spent a year travelling around South America. This is a tongue-in-cheek article I wrote towards the end of that year about South American bureaucracy, an integral part of the Latino culture! In the early days, as a South America Postal System Virgin I would collect my things together, trot off to the nearest post office and presume sending a parcel would be a task no more diff

18 Jun 2021 5   min read

Disneyland Paris Top Tips Part 2: Dining, Characters & fireworks

Disneyland Paris Top Tips Part 2: Dining, Characters & fireworks

How can I meet the characters? The magic of Disney is undoubtedly created by the characters, but unfortunately wait times to have that special moment and photo with your most dreamed about character can be long. To beat the queues here are 3 tips: • Download the Lineberty App. The App texts you when they’re ready for you • Bear in mind that its relatively easy to meet Mickey and friends in the

22 May 2021 5   min read

Disneyland Paris Top Tips Part 1

Disneyland Paris Top Tips Part 1

So you’ve got your tickets, booked your hotel and worked out how you are getting there, but holidays to Disneyland Paris need some prior think time. Planning and strategy are key if you want to make the most of your time (and all the money you have spent on tickets!) Firstly, have a think about what you want to get out of this visit, are you more interested in the Disney Characters and the parade

21 May 2021 5   min read

The South America diaries: The Zebras of La Paz

The South America diaries: The Zebras of La Paz

This article appeared in the Daily Telegraph as winner of their "Just Back" competition. Why Bolivia is using animal onesies to tackle the problem of road deaths Squinting in the high altitude sunshine of downtown La Paz my lungs struggle and all my senses are assaulted at once. Businessmen whizz past homeless people begging, colourfully dressed Cholitas sell their wares from stands, shoeshine

20 May 2021 5   min read

New York, One World Observatory

New York, One World Observatory

Spectacular views are not the only draw card to New York's 541m high One World Observatory. Nearly 20 years since the day the world can never forget, the new One World Trade Centre pierces the clouds in its brand new glass and steel glory. Built on the northwest corner of the World Trade Centre site, it stands where 6WTC once stood before the entire area was decimated by the September 11th attack

25 Mar 2021 5   min read

Eswatini, King of the conservationists

Eswatini, King of the conservationists

Tiny Eswatini (previously Swaziland) lives in the shadow of its big-5 neighbour, South Africa, but a long conservation heritage has left a legacy of impressive yet intimate game reserves. I have had the good fortune of visiting Swaziland a few times to set up volunteer projects (Swaziland has the highest rate of HIV in the world) and game viewing activities during my time as a Product Manager. Its

25 Mar 2021 5   min read

Bolivia: The real South America

Bolivia: The real South America

For many years I was fortunate enough to have a job that involved travelling to some of the world's most incredible places. My role was to set up educational experiences for young people in the developing world. I would travel around on public transport and set up volunteer projects, treks and activities checking their safety and suitability. The people I met, the sights I saw and the hospitality

22 Mar 2021 5   min read

Land based cruising in the Galapagos

Land based cruising in the Galapagos

The Galàpagos Islands, an archipelago of 14 islands 1000km off the coast of Ecuador, is described by UNESCO as “a living museum and showcase of evolution”, being home to more than 100 species found nowhere else on earth. For most, the mere mention of the Galápagos conjures up images of giant tortoises lumbering across the volcanic landscape and various other species cavorting lovingly with tourist

18 Mar 2021 5   min read

Vancouver: Whats the big deal?

Vancouver: Whats the big deal?

Vancouver rates as one the world’s top cities on just about every count. A vibrant, cosmopolitan metropolis with diverse and distinct neighbourhoods, it is framed by spectacular scenery. Mountains, forests and blue sparkling waters characterise a stay in Vancouver not to mention the incredible wildlife opportunities. Here are a few reasons to put Vancouver on your bucket list! STANLEY PARK A qu

18 Mar 2021 5   min read

Khao Lak: more than just a beach

Khao Lak: more than just a beach

Vast unbroken stretches of golden sand, a wide range of beach accommodation, family-friendly atmosphere and many of Thailand’s true gems within exploring distance. In 1999 Khao Lak had just 3 hotels, now it has 10,000 beds. Completely destroyed by the 2005 Tsunami, 13 years on its access to some of Southern Thailand’s best rainforest, dramatic coastal scenery and world-class dive spots have help

18 Mar 2021 5   min read

Why take your kids to Greece?

Why take your kids to Greece?

Almost 90 years ago it Inspired Gerald Durrell’s “My family and other animals”, and in many areas, Corfu's natural beauty and charm has remained intact despite the invasion of tourism. You can still happen across the unspoiled corners which inspired Durrell. With its wooded mountainous interior, irresistible bays and olive groves, Corfu provides a great balance of culture, fun, and relaxation even

17 Mar 2021 5   min read

Searching for Santa in Lapland

Searching for Santa in Lapland

The dogs are barking furiously and there is a flurry of activity, we get into the sledges and the chorus reaches a crescendo. The sledge in front moves and we are off. Instant silence fills the crisp air, only broken by the smooth crunching of the snow as we whizz through the forest of pine trees, each branch holding a thick layer of snow. Two Hundred and fifty miles north of the arctic circle t

17 Mar 2021 5   min read

What my customers say

Our brilliant Travel Counsellor Caroline Our travel counsellor (Caroline) was recommended to us and right from the start she took our brief to create a family itinerary for an 8-week sabbatical trip in her stride, showcasing her knowledge of the region alongside guidance on the best routing. Caroline created multiple iterations of the trip and once agreed coordinated a myriad of different provides, excursions, experiences, stopovers, flight routings, ground transfers and more. Overall, we simply couldn't have managed this without her experience and support and the unexpected touches from her made everything that much more special and memorable. Thank you Caroline!

Simon T

London

Caroline is always there ready for you to (be a pain in the) ask questions at all hours and all weekend. A great service from start to finish.

Robert B

Wiltshire

Caroline was just awesome. There are plenty of superlatives one could use but none would really do justice to the effort, care, and pride in her work, that she exhibited. My partner and I often joked that we simply wouldn’t be getting married if the organisation was left to us. We couldn’t have done it ! But with Caroline’s skill and expertise we are going to have the best day ever and an amazing honeymoon; all the details taken care of. We are so excited to be starting this new period of our relationship together and it’s been exquisitely crafted by the wonderful Caroline.

Keith M

Henley

This is my third booking with Caroline, and it has always been brilliant. Would highly recommend. She is always speedy to answer any questions and often goes above and beyond. She is also great at finding the right deals, exactly matched to my needs with regards to price and timings. Speaking as someone who often does her own travel arrangements, I really rely on Caroline for my big trips as I know everything will be covered and thought out – it makes not only the organising but also the trip itself hassle free and much more enjoyable, knowing that I can reach out of I ever have any issues, which I rarely do.

Niki K

London

Caroline is amazing, so friendly and helpful she is going to be my go to travel agent for ever!

Amy H

Devon

Caroline has again given us another tailor-made incredible holiday. It's a destination I would never of thought of myself but ticks all our boxes for excitement, culture, mountains and ocean.. thank you again Caroline.

Shamilla H

Oxford

Caroline was super consultative during the planning phase for our family trip to Japan. She was very patient with our ever changing needs and very quickly understood what was important for us as a family, and recommended an itinerary that she thought would work well for us. Good news is, she got it spot on!! She really went the extra mile in ensuring we got access to certain tickets and activities. While we were away, everything worked perfectly, despite our busy schedule, not one thing went wrong - this was largely due to Caroline and her superb planning! The tour guides that she sourced for us were amazing and we were able to get the absolute most from this amazing country. Thank you!!!

Liz H

London

We have recently returned from a 6 week holiday in NZ & Aus which Caroline arranged for us covering 9 flights,4 car hires, a lot of our accommodation and a number of events. We had a long conversation with her, at the start of the process, so she could understand our requirements for the trip. Caroline made some excellent recommendations, and after further discussions, we agreed the itinerary which worked out perfectly for us. We certainly felt that we were being 'looked after' during our trip. The company dealt with all flight check-ins and reps were contactable for any queries we had. We definitely recommend Caroline and will be using her assistance when we plan her next adventure.

James james

Hampton

Caroline is always full of great ideas to include in our trips. She is quick and efficient too - and gets great value deals!

Penny H

Wooburn Green

Caroline has been amazing. I’ve not used an agent before, but would always use Caroline moving forward.

Vanessa G

London

Caroline has been great once again helping plan but more importantly, book my dream holiday to Mexico as a family of 4. Thank you x

Karine H

High Wycombe

Caroline & Joanne have been a tremendous wealth of information and support as we planned our summer holiday for the first time in many years. They really listened to our needs, responded quickly and knowledgeably to our questions and offered great solutions that provided a customised itinerary jam-packed with sites and history as well as helping to ensure we planned some important down time. Thank you!

Donna B

Marlow

Caroline helped us to plan an amazing trip to Canada. Thanks to her expertise, knowledge and support we spent 5 weeks in Canada where we rode on the Ricky Mountaineer, took a cruise to Alaska and an unforgettable trip to the Knight Inlet Bear Watching Lodge. In addition, we had a hire car to enjoy and explore Banff, Lake Louise, Jasper, Vancouver Island and Whistler at our leisure. All the hotels that were booked were in prime locations and well appointed without breaking the budget. This trip was bumped 4 times from June 2020 thru to June 2022. Thanks to Caroline we knew our money was safe, we were kept informed every step of the way, adjustments and changes that we made were dealt with quickly. Caroline was available for ongoing advice all the time we were away and sent a lovely welcome home message upon our return. I cannot recommend Caroline highly enough!!!!! Outstanding.

Linda W

Derby

Caroline has been marvellous in helping us to find our dream holiday, we have been well informed and kept up to date with the booking process . I feel so confident that everything will run smoothly . I wouldn't hesitate to recommend Caroline and will definitely be contacting her again for future holiday . A great service. Thank you.

Ruth A

Derbyshire

Caroline is so efficient and understands your holiday requirements perfectly. She provided several excellent holiday options really quickly and our holiday was booked seamlessly including airport transfers and seat allocation. Caroline has helped me with several holidays now, all with the same great service - I would highly recommend her - Thankyou Caroline!

Jeanine H

Bourne End

Caroline is great to work with. She always has such great ideas for fantastic trips, and gives us lots of options to consider. The process of working with her makes the planning of a holiday fun!

P Heyes

Wooburn Green

Caroline is simply the best. So knowledgeable about the places we have chosen to visit and coupled with a real passion, strong attention to detail and complete flexibility. We will continue to work with Caroline for all future holidays

Caroline K

Wooburn Green

Caroline has gone above & beyond in terms of the service she has offered. Not only has she has recommended places to visit/stay, but has been very helpful with guidance concerning Covid restrictions (which changed for the worse just as we were due to book!). She has suggested alternative deposit options and has really helped us throughout the whole process, showing patience & professionalism at all times. Thank you.

Wendy S

High Wycombe

Caroline has fantastic attention to detail, she’s proactive, and goes the extra mile. I can’t recommend her enough.

Lisa S

Cheshire

Caroline's communication has been excellent from start to finish. If she can continue to offer competitive travel offers to us, I can't see a reason to go elsewhere in future. Just wish we'd found her sooner!

Anjali O

Beaconsfield

During our holiday planning, I always feel like a swan gliding along in a happy holiday bubble and I think I’ve left you to be my feet madly paddling underwater. I would highly recommend planning your holiday with Caroline!

Anna M

Derbyshire

It's so reassuring to have someone who understands your needs/preferences etc sorting out every element of your holiday for you. All we have to do is enjoy it!!

Zoe C

Derbyshire

Thank you Caroline for organising our holiday of a lifetime to Singapore and Australia. Caroline’s in depth knowledge enabled us to make the most of our holiday including a trip to the rainforest and diving on the Great Barrier Reef. Her attention to detail meant everything ran smoothly and we had the reassurance that she was on hand if we needed her. Will definitely use again. Highly recommended!

J Burton

Derby

Caroline has booked our last two holidays and from the first brief we gave her she has completely nailed the essence of what we enjoy as a family. She has masses of experience and real attention to detail. Couldn’t recommend her highly enough

R Whitehead

High Wycombe

Just back from a wonderful trip to sicily. We first spoke with Caroline in 2019 and booked our trip last November. From start to finish, Caroline has been on hand to advise and (at times reassure) us as we really weren't sure if we could of should still go away. Everything ran really smoothly and Caroline's Knowledge of the area and culture helped us to get the best out of our short week! Our flights, hotel and trip were all booked together through Caroline at no extra cost (than had we booked them ourselves separately) and we had the security of ATOL protection too.

A Edeson

York

Discover the world with me

Trou Aux Biches Exterior

Trou Aux Biches Exterior

Garden rooms and beach at Trou aux Biches

24 Jan 2024

Beachcomber Trou Aux Beaches, Mauritius

Beachcomber Trou Aux Beaches, Mauritius

Beachcomber Trou Aux Beaches, Lobby, Beach and Pool

29 Nov 2023

My Sustainable Travel Pledge

My Sustainable Travel Pledge

I am passionate about ethical, sustainable travel and the incredible potential tourism has to be a positive force in the world's sustainable development.

26 Nov 2023

Christmas Markets

Christmas Markets

Inspiration for your trip to Europe's best Christmas Markets!

01 Nov 2023

Sol Beach House, Santa Eulalia, Ibiza

Sol Beach House, Santa Eulalia, Ibiza

Video review of Sol beach House hotel, Ibiza

01 Oct 2023

Victoria Beachcomber, Mauritius

Victoria Beachcomber, Mauritius

A video review of Victoria Beachcomber hotel, Mauritius

28 Oct 2021

Victoria Beachcomber for 2  -Mauritius

Victoria Beachcomber for 2 -Mauritius

Victoria Beachcomber for 2 is the new Adult Only section of Victoria. Perfect for couples - separate to the main hotel but with access to all the facilities

21 Oct 2021

Beachcomber Trou Aux Beaches, Mauritius - Room Types

Beachcomber Trou Aux Beaches, Mauritius - Room Types

Beachcomber Trou Aux Beaches, Mauritius. A beautiful 5* All-Inclusive hotel on the North West coast of the island.

20 Oct 2021

Iberostar Creta Panorama, Crete

Iberostar Creta Panorama, Crete

A video review of the Iberostar Creta Panorama, Crete

01 Nov 2020

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Let's plan your dream trip together

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Tailor-made for you

Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.

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Personalised service. Always

When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.

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Stress-free travel, and more time
for what matters most

I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.

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Support when it matters most

If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.

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Finding your match...

Every unforgettable journey starts with the right person by your side.