Hello, I’m Caroline and I’m your Travel Counsellor here in beautiful Henley-on-Thames and I’m here to help build your perfect travel experience.
With a genuine passion for travel and 25 years working within the travel industry, I understand what providing excellent customer service entails. My customers know I am 100% committed to providing the personal level of service that they deserve. What's more, my hours are flexible so I can be available at a time to suit you and also be at the end of the phone to assist you with any emergencies while you are away.
No matter what your travel needs, our award-winning technology allows me to quickly search hundreds of flights, hotels, transfers, cruises, car hire, attractions and much more, putting together tailor-made itineraries or packages at competitive prices that fit with your exact requirements. Whether its a complex tailor-made trip, a wedding or honeymoon or a large group booking, or maybe just a “fly and flop” break, I will take time to get to know you to understand your requirements, do the research for you and give you unbiased travel advice in order for your travel dreams to become a reality.
My love of travel started at a very young age with a car and caravan trip around Europe visiting lakes, mountains, castles and beaches in any number of European countries. At 21, I took to the skies as a Caledonian Girl before joining BA as cabin crew covering both the long haul and short haul networks. After hanging up my wings, I worked for a high street chain of travel agents and also an independent agent specialising in luxury tailor made holidays.
I feel incredibly privileged to have visited so many wonderful places. My highlights include helicopter trips around Manhattan and through the Grand Canyon, flotilla sailing holidays around the Bodrum Peninsula and Croatia, a picnic in the wine lands of South Africa as well as visiting the game reserves, skiing in the Rockies and being drenched by spray at Victoria Falls. I've swum with turtles in Barbados and dolphins in Mexico, danced to reggae in Jamaica and Salsa in Cuba. I’ve played in the casinos of Monte Carlo and Las Vegas and shopped in the souks and bazaars of Dubai, Marrakech and Istanbul. I've also cruised the Med and the Caribbean.
I have two special places that I return to again and again - Lindos, Rhodes and Kalkan, Turkey and the Caribbean is somewhere I frequent regularly so I do consider myself a bit of an expert on these as well as having a vast knowledge of many, many more places around the globe. I love to put together complex itineraries such as to the Far East, Australia and New Zealand, South Africa, India and Sri Lanka to name just a few of the destinations where we have expert travel partners on the ground to assist with the arranging authentic experiences.
At Travel Counsellors we really are a "family". We have a team at our Head Office to support us with the commercial side of things and our administration. We 100% financially protect everything we sell and we share our knowledge. The sky's definitely not the limit when it comes to where I might take you!
Please get in touch to allow me to help you realise your travel dreams.
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:-
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
06 July 2021
We all knew that travelling in a pandemic would be a little more challenging than normal, but I think we all agree that as much as the red tape is painful, if it means we can get away, we’ll take it. Without travel many of us feel like caged birds or like our wings have been clipped. For me it had been 9 months since my last trip overseas when I was lucky enough to escape to our home from home in Turkey, so having spent several months booking, only to cancel, rebook, change destination and repeat, I...
18 January 2020
Everyone must have memories of Brighton whether it is from the iconic film Quadrophenia or whether it from your youth when, as youngsters, we would jump in the car and drive to the coast for a day of fun on the beach and pier with kiss me quick hats, candy floss and the fairground. I’ve had quite a relationship with Brighton over the years, with it being just down the road when I was living near to Gatwick and later when a number of good friends lived there so visits were frequent. Many trips were spent walking along the...
27 November 2019
Those who know me know how I love to go off somewhere warm when the weather at home starts to get chilly. This year we decided on the Riviera Maya in Mexico. It’s such a popular destination with so many of my clients so I thought that it was about time I experienced it for myself. I’m pleased to say I wasn’t disappointed. We flew direct with BA which took around 10 hours. After collecting luggage (which wasn’t particularly swift off the conveyor belt) we boarded our transfer and 40 minutes later we arrived at Secrets Maroma Beach. Due to a...
09 July 2019
The last time I visited Croatia it was called Yugoslavia and I was knee high to a grasshopper. The last time I went on a sailing holiday I was young, free and single in my twenties. I always described that holiday as one my best and had always yearned to do another one at some point. Such a shame it took 30 years for me to get around to it. You can only imagine how excited I was when our very good friends said that they had done their sailing qualifications (one Day Skipper and one Competent Crew) and they would...
19 December 2018
Working in travel, we are constantly learning about new destinations and this often involves events in the UK where we learn about the history and geography of a place as well as about tourism, where to stay and what to do whilst there. This year I was invited to an event by the Minister of Tourism for Saint Kitts and Nevis. There were representatives from several hotels and also the tourist boards. At the end of a very informative and fun evening I was the lucky recipient of the prize draw for the holiday. My prize consisted of four...
29 March 2018
As part of a group of 20+ Travel Counsellors, I was lucky enough to find myself on this wonderful, action packed, educational trip to Thailand. We flew courtesy of Emirates to Bangkok via Dubai and then from the moment we arrived, we were thrown right into our busy schedule, which over the next six days, was to give us the most wonderful taste of what this beautiful country has to offer. Starting in Bangkok, we spent two nights in a city hotel, Centara Grand at Central Plaza Ladprao. From there, our Thai partners put together an exciting varied itinerary, giving us...
24 June 2017
I became a TC because of my love of travel and love of creating dreams for other people but I never imagined where it might take me as part of my job. I was lucky enough to have been picked for this wonderful trip to Mauritius along with 7 other TCs and our hosts, the lovely Emma from Constance Hotels and our own Mauritius expert Zoe from Head Office. My first time to the island certainly did not disappoint. We flew with Air Mauritius who looked after us very well and 12 hours later we made our way swiftly through immigration...
06 December 2016
I finally decided it was about time I found out what all the hype was about since it was nearly three decades since I was last in Dubai when I was cabin crew with British Caledonian in the Eighties. I knew from researching over the past few years that it had changed considerably, probably more than any other city in the Middle East, but I really felt the need to see it, feel it and live it for myself. We chose the beginning of December, which was an excellent choice weather-wise. Temperatures were 28-31 degrees centigrade which was perfect and considerably...
10 December 2015
Anyone who knows me knows how much I love powder white sand, crystal clear blue sea, palm trees and curry! Yes, curry! I hadn’t quite appreciated that I could eat curry every day on my holiday to the Maldives. I suppose it makes sense with it being so close to India, I just hadn’t thought about it. I really was in heaven. We flew direct from Gatwick to Male with British Airways which was a little over 10 hours and then an exciting 40 minute sea plane trip to our paradise island. We opted for a larger island because, never having been...
28 October 2015
"Sell Turkey” they said. I said “no problem, it sells itself”. That was how I ended up being one of 15 lucky Travel Counsellors to win an educational trip to Istanbul. My love of Turkey paid off and I ticked another box on that ever growing bucket list. We travelled from Birmingham with Turkish Airlines into Istanbul’s Ataturk Airport which is on the European side of the waterway the Bosporus. Turkish Airlines have direct flights from London, Manchester and Birmingham and with Istanbul being a very busy hub, Turkey really is the gateway to the rest...
15 December 2014
Sometimes when taking a trip you’re not looking for that adventure of a lifetime, you’re just looking for much needed R&R. You don’t want to trek up hill and down dale, you don’t want to visit temples or ancient ruins, sometimes you just want to flop on a sun lounger, feel warmth and sun on your skin and have some quality time with your loved one in a place where the world is happy. This was what my recent trip to the Dominican Republic was all about. It was a gorgeous week of pure indulgence and relaxation. We ate beautifully prepared...
31 December 2013
Kalkan is our home from home (literally). Chris, my husband and I have visited many times since we discovered this beautiful place in 2006. Whether you are a couple, a family or a singleton, few are ever disappointed. This enchanting coastal town simply has so much charm and offers so much. Kalkan has a unique cosmopolitan feel that draws back discerning European visitors year after year. For me there are too many wonderful things to do and see to mention so here are my top 10 favourite ways to spend my time whilst in and around Kalkan......
Sent in by A Christie
Henley-on-Thmes, 23 September 2021
Caroline was super swift at finding us what looks like a dream holiday and it's been a total pleasure dealing with her.
Sent in by Leslie Plumb
Henley on Thames, 27 August 2021
Congratulations and sincere thanks to Caroline for getting my refund from last March back from Delta for my flight to Boston from Augusta. Above and beyond the call of duty and quite amazing perseverance too. It's the attention to detail which makes her special. Leslie
Sent in by Alex Hookway
Reading, 20 July 2021
Caroline has been unbelievably supportive and helpful over the last year or so as we have had to defer holidays due to the pandemic. We are so grateful for her insights and support and would not hesitate to recommend her!
Sent in by Julia Livesey
Maidenhead, 17 July 2021
Caroline is always professional, friendly, knowledgeable! Would definitely recommend her service.
Sent in by Carolyn Goffe
Sonning Common, Berkshire, 14 April 2020
We have received the documentation for our holiday today and wish to thank Caroline for her advice and diligence in helping us to organise this adventure to New Zealand and Australia. We would not have managed to do this ourselves and Carloline has dealt with our preferences with professionalism especially during these exceptional circumstances. Let's hope that all the restrictions will have been lifted by the time we depart. We would not hesitate to recommend Caroline's services to any of our friends!
Sent in by Bridget Hancock
Henley-on-Thames, 27 January 2020
Caroline is fab! She’s helpful, efficient and professional. Have already recommended her to several friends. Nothing’s too much trouble for Caroline.
Sent in by Perry Arnold
East Sussex, 27 January 2020
Great All round service. Very, very helpful. Very quick to respond. Always has your best interests at heart.
Sent in by Lara Evans
Maidenhead, 06 January 2020
Caroline completely understands our needs and what we like. She always comes up with great options and has great hints and tips. Her knowledge is second to none.
Sent in by Chris Greenwood
Hull, 10 December 2019
My wife and I just back today from a 4nite (Dec.5-9) stay in NYC, our first time, to celebrate my 70th. We have known Caroline for some time and with only a modest brief she was able to provide a perfect Itinerary, everything taken care of for us. Nothing was too much trouble, the Information Pack, paper and/or App was perfect, we simply had to turn up. She found us a little gem in The Renwick Hotel, perfectly located in mid-town Manhattan within walking distance of many (iconic) places of interest ... clean, decent sized well appointed bedroom and bathroom. With all the facilities you would need it is to be recommended. Caroline booked us three tours, Lady Liberty plus Tour Guide, The Empire States Building and the Top of the Rock with its 360degree views, including Central Park and the ESB ... she was also able to provide us with recommendations for Eateries. One of our take-aways was the people, whether native New Yorkers or fellow tourists all very engaging, lots of memories made to be retold ... I would recommend everyone experiences NYC. So thank you once again Caroline ... Chris & Teana
Sent in by Roy Sunley
Chalfont St Peter, 15 July 2019
Caroline goes that extra mile or more to ensure we get the best value and most thought out trip. She knows us and takes care of our needs, anticipating our whims and desires. She is always available for minor changes and any concerns. We will always use Caroline as we have done for years.
Sent in by Melissa Vigor
Great Missenden, 30 May 2019
Caroline has been wonderful. She took all of the stress out of booking flights and a holiday and went over and above my expectations completely, I would definitely recommend her and use her again.
Sent in by Lyn Winnen
Princes Risborough, 30 May 2019
I had been following Caroline online for a while as a result of which we decided to book my husbands 70th Birthday celebration holiday through her. We are very impressed with the attention to detail and service to date. We would highly recommend Caroline.
Sent in by Justin Bull
Maidenhead, 07 May 2019
The reason I use Caroline to help with my holiday planning is they are always bespoke and quite complicated to pull together into an overall package that works in the time available- Caroline always makes the complex seem simple and it results in me being confident that it’s all in hand and that the holiday will be a really enjoyable experience!
Sent in by Lara Evans
Maidenhead, 10 March 2019
Caroline has a wealth of experience and really ‘gets’ us as a family and meets our needs and requirements with her suggestions every time. Her service is second to none and she is my first port of call whether it be a weekend away or a luxury holiday, brilliant service thank you so much.
Sent in by Lindsay McLoughlin
Henley-on-Thames, 06 March 2019
Caroline explored the market re a family cruise in the summer for two weeks. We had a few ideas ourselves regarding our options and prices. She came back to us really quickly with a superb solution that exceeded our budget expectations and ticked all the boxes. I have worked with Caroline several times. Each time, her service has been excellent. Thanks, Caroline!
Sent in by Shelagh Turner
Oxford, 05 October 2018
The service we received was brilliant, always informed as to what was going on, Caroline listened to what we said and acted on it, we ended up with what will probably be a perfect holiday for us and all done in just over one week too, we were very pleased.
Sent in by Eveleen Hatch
Henley-on-Thames, 31 July 2018
Caroline is fantastic, a Travel Counsellor in the true sense of the word. She thinks carefully about what holiday would suit us and our family as she takes time to get to know us. I wouldn’t use anyone else now for our holidays! Simply the best!
Sent in by Janet Wood
Henley on Thames, 12 February 2018
After some persistent nagging from our friends we agreed to go on on a winter sun holiday with them. We wouldn't have gone away of our own volition as I am able to spend a maximum of an hour, on holiday research on the web, before I lose the will to live. Caroline was given a country (Thailand), a budget and a brief list of 'would likes': smallish resorts and an island hopping cruise midway though holiday. Caroline did everything; organised the transfers and even checked us in on our flights. All the dots were joined up, she kept in contact with us (even during our holiday) and it was completely stress free. It was the best holiday ever and I would recommend the exact same hotels and itinerary to any of my friends. We felt that Caroline went above and beyond in trying to find us the perfect holiday. Her service was second-to-none and we felt really valued as customers.
Sent in by Christopher Loveridge
London, 15 September 2017
Writing this from my office desk, surrounded by dark clouds and rainy windows – but that is where the complaints end! What a fantastic holiday Caroline organised for us, it was truly excellent! From the luggage tags and boarding passes she kindly sent through, to the hotel staff and accommodation, the logistics ran smoothly allowing us to relax and enjoy. The accommodation was great, perfect for what we wanted and the staff were excellent with their suggestions of places to see and where to eat – we even got a room upgrade!! We felt we would definitely go back to Santorini and just wanted to say thanks, we would definitely recommend Caroline's services.
Sent in by Zanet Furiova
Henley-on-Thames, 15 September 2017
I trust Caroline and always will. She knows what I like or want from my holiday time. She is very quick and the best holiday adviser. I really hope she can help me with my next adventure. I highly recommend her to anyone who is after any kind of holiday, nice, good, luxury and on a budget.
Sent in by Joanna Cassey
Wokingham, 19 June 2017
Caroline has become our go to travel consultant for booking holidays. Our recent trip to India would not have happened had it not been for her help and guidance. Caroline built our trip being mindful of everything we wanted to see and do together with our budget. Her attention to detail, connections with local country advisers and incredible personal care made our trip an amazing and stressful free adventure, as well as providing a special personal touch and tailoring the holiday to exceed expectations from the outset. One phone call to Caroline with a brief and budget means we are able to find what we are looking for without the stress! Thank you Caroline.
Sent in by Karen Xavier
Iver Heath, 01 May 2017
I decided to try out Caroline Piccaver's services when my fiancé and I were planning a special holiday for his 50th birthday in March. We knew roughly what area of the world we wanted to spend our dream holiday but to be honest, we didn't know how to go about finding the right hotel in the right resort, it can be confusing with all that choice. It was then I remembered Caroline and I'm so glad I did! Caroline made some great recommendations based on our criteria and budget, she seemed to know exactly what we wanted. She did everything for us from finding a great deal for our flights, enabling us to fly Upper Class and also finding us the most amazing resort in St Lucia! Within days, our booking confirmations, travel itineraries and little guide book had arrived (nice surprise). She also arranged private transfers to and from the hotel, which was a relief when you're arriving at an airport you've never been to before. Nearer the time she had checked us in and even while we were on holiday, sent us an email to remind us to print off boarding passes at the hotel. In short, everything I normally would have got in a flap over, Caroline had already dealt with; she took the guess work and headache out of booking our holiday and tailor made it to our exact requirements. She made our holiday very special, including finding a complimentary bottle of champagne in our room on arrival with an upgrade! Thank you Caroline. P.S. I have just used Caroline's services again for a mini city break for the whole family! Karen xx
Sent in by Karen Bennett
London, 30 March 2017
From start to finish Caroline could not have been more helpful in organising our trip to New Zealand. During the planning of the holiday Caroline sought to ensure that we would have the best possible trip down to the very last detail and nothing was ever to much trouble. Whilst we were away Caroline kept in touch to make sure everything was OK. We had a fantastic holiday and I would not hesitate to recommend Caroline to any friends, family and colleagues.
Sent in by Lindsay McLoughlin
Henley-on-Thames, 02 January 2017
We asked Caroline to look into prices for a two week dinghy sailing holiday in eg. Greece for our family/five people. We gave her a budget which turned out to be too low. Caroline's advice was that sailing holidays are usually very pricey due to the use of sailing boats/equipment. Mark Warner etc were therefore out of reach. She recommended that we increase our budget slightly and book early (to take advantage of early booking discounts) and she would find an alternative. Caroline found a small/independent dinghy sailing holiday centre on a Greek island that she was familiar with. It suited our family perfectly. Without Caroline's advice, knowledge and direction, I do not believe we would have found this solution, or even a solution at all within financial reach. I can't recommend (and thank) Caroline enough for her guidance for this trip. We are all looking forward to it enormously.
Sent in by John Lawes
Dogmersfield, Hampshire, 09 September 2016
It was lovely to arrive home to a 'Welcome Home' card; but, much more than that, the holiday Caroline arranged was wonderful. We had a superb time and the organisation, accommodation and facilities were just perfect. Everything worked like clockwork; the flights, the car hires, the insurance were perfect for our requirements. Caroline made huge efforts with strong friendly support throughout. Dealing with 3 families with varying requirements and complications could not have been easier with Caroline's endless patience and efficiency. Thank you for a wonderful family holiday.
Sent in by Debra Bedford
Burbage, Wiltshire, 06 September 2016
Caroline did a brilliant job organising our New Zealand holiday. If, like us, you lead hectic lives and want someone else to research and plan a big trip, then you can rest assured that Caroline will devote the time needed until she has come up with your requirements. She is thorough and knowledgeable in all aspects of the travel industry - she has taken the worry out of booking all the elements, ie. flights, car hire, accommodation, trips - and we can just look forward to and enjoy our dream holiday!
Sent in by Christie Sneddon
Wargrave, Reading, 06 September 2016
I had seen Caroline recommended on Facebook so when I was struggling to find a suitable cottage in the UK I thought I'd give her a try. Caroline was really knowledgeable, friendly and helpful and quickly came up with some great suggestions. Really impressed and wouldn't hesitate to recommend her to others!
Sent in by Tracey Hayes
Henley-on-Thames, 18 May 2016
Caroline was excellent at listening to what we wanted and came back with a selection of relevant options to choose from. She was efficient, effective, friendly and a pleasure to work with. I would certainly use Caroline again and would definitely recommend her.
Sent in by Caroline Lewis
Horsham, 30 December 2015
Excellent service! Have used Caroline twice for bookings now. Once for a smaller trip and we have just booked a tailor made West Coast USA with her. So helpful and professional!
Sent in by Nicky Stapleton
Twyford, 24 November 2015
Caroline asked me some really relevant questions before she started looking for me, that really made me think about what I really wanted. I am very excited about going on my holiday as she interrogated the brief to ensure she got the right match and when presented with the options I was delighted. She really listened.
From the pristine white-sand beaches of Thailand’s idyllic islands to the sprawling wide-open roads of the USA; the historic and breathtakingly beautiful architecture of India to the crystal-clear turquoise waters of the Maldives – there’s a world of wonder out there and it’s just waiting to be explored.
Contact me on 01491 818640