Hello, I’m Caroline and I’m your Travel Counsellor here in beautiful Henley-on-Thames and I’m here to help build your perfect travel experience.
With a genuine passion for travel, over 30 years customer service experience and 20 years in travel, I understand what providing excellent customer service entails. My customers know I am 100% committed to providing the personal level of service that they deserve. What's more, my hours are flexible so I can be available evenings and weekends and it will always be me on the end of the phone.
No matter what your travel needs, our award-winning technology allows me to quickly search hundreds of flights, hotels, transfers, cruises, car hire, attractions and much more, putting together tailor-made itineraries or packages at competitive prices that fit with your exact requirements. Whether its a complex tailor-made trip, a wedding or honeymoon or a large group booking, or maybe just a “fly and flop” break, I will take time to get to know you to understand your requirements, do the research for you and give you unbiased travel advice in order for your travel dreams to become a reality.
My love of travel started at a very young age with a car and caravan trip around Europe visiting lakes, mountains, castles and beaches in any number of European countries. At 21, I took to the skies as a Caledonian Girl before joining BA as cabin crew covering both the long haul and short haul networks. After hanging up my wings, I worked for a high street chain of travel agents and also an independent agent specialising in luxury tailor made holidays.
I feel incredibly privileged to have visited so many wonderful places. My highlights include helicopter trips around Manhattan and through the Grand Canyon, a flotilla holiday around the Bodrum Peninsula, a picnic in the wine lands of South Africa, skiing in the Rockies and being drenched by spray at Victoria Falls. I've swum with turtles in Barbados and dolphins in Mexico, danced to reggae in Jamaica and Salsa in Cuba. I’ve played in the casinos of Monte Carlo and Las Vegas and shopped in the souks and bazaars of Dubai, Marrakech and Istanbul and I've cruised the Med and the Caribbean.
I have two special places that I return to again and again - Lindos, Rhodes and Kalkan, Turkey and I have lots of places that are still on my bucket list waiting to be conquered.
I’d really love to help you realise your travel dreams.
Sent in by Shelagh Turner
Oxford, 05 October 2018
The service we received was brilliant, always informed as to what was going on, Caroline listened to what we said and acted on it, we ended up with what will probably be a perfect holiday for us and all done in just over one week too, we were very pleased.
Sent in by Eveleen Hatch
Henley-on-Thames, 31 July 2018
Caroline is fantastic, a Travel Counsellor in the true sense of the word. She thinks carefully about what holiday would suit us and our family as she takes time to get to know us. I wouldn’t use anyone else now for our holidays! Simply the best!
Sent in by Janet Wood
Henley on Thames, 12 February 2018
After some persistent nagging from our friends we agreed to go on on a winter sun holiday with them. We wouldn't have gone away of our own volition as I am able to spend a maximum of an hour, on holiday research on the web, before I lose the will to live. Caroline was given a country (Thailand), a budget and a brief list of 'would likes': smallish resorts and an island hopping cruise midway though holiday. Caroline did everything; organised the transfers and even checked us in on our flights. All the dots were joined up, she kept in contact with us (even during our holiday) and it was completely stress free. It was the best holiday ever and I would recommend the exact same hotels and itinerary to any of my friends. We felt that Caroline went above and beyond in trying to find us the perfect holiday. Her service was second-to-none and we felt really valued as customers.
Sent in by Christopher Loveridge
London, 15 September 2017
Writing this from my office desk, surrounded by dark clouds and rainy windows – but that is where the complaints end! What a fantastic holiday Caroline organised for us, it was truly excellent! From the luggage tags and boarding passes she kindly sent through, to the hotel staff and accommodation, the logistics ran smoothly allowing us to relax and enjoy. The accommodation was great, perfect for what we wanted and the staff were excellent with their suggestions of places to see and where to eat – we even got a room upgrade!! We felt we would definitely go back to Santorini and just wanted to say thanks, we would definitely recommend Caroline's services.
Sent in by Zanet Furiova
Henley-on-Thames, 15 September 2017
I trust Caroline and always will. She knows what I like or want from my holiday time. She is very quick and the best holiday adviser. I really hope she can help me with my next adventure. I highly recommend her to anyone who is after any kind of holiday, nice, good, luxury and on a budget.
Sent in by Joanna Cassey
Wokingham, 19 June 2017
Caroline has become our go to travel consultant for booking holidays. Our recent trip to India would not have happened had it not been for her help and guidance. Caroline built our trip being mindful of everything we wanted to see and do together with our budget. Her attention to detail, connections with local country advisers and incredible personal care made our trip an amazing and stressful free adventure, as well as providing a special personal touch and tailoring the holiday to exceed expectations from the outset. One phone call to Caroline with a brief and budget means we are able to find what we are looking for without the stress! Thank you Caroline.
Sent in by Karen Xavier
Iver Heath, 01 May 2017
I decided to try out Caroline Piccaver's services when my fiancé and I were planning a special holiday for his 50th birthday in March. We knew roughly what area of the world we wanted to spend our dream holiday but to be honest, we didn't know how to go about finding the right hotel in the right resort, it can be confusing with all that choice. It was then I remembered Caroline and I'm so glad I did! Caroline made some great recommendations based on our criteria and budget, she seemed to know exactly what we wanted. She did everything for us from finding a great deal for our flights, enabling us to fly Upper Class and also finding us the most amazing resort in St Lucia! Within days, our booking confirmations, travel itineraries and little guide book had arrived (nice surprise). She also arranged private transfers to and from the hotel, which was a relief when you're arriving at an airport you've never been to before. Nearer the time she had checked us in and even while we were on holiday, sent us an email to remind us to print off boarding passes at the hotel. In short, everything I normally would have got in a flap over, Caroline had already dealt with; she took the guess work and headache out of booking our holiday and tailor made it to our exact requirements. She made our holiday very special, including finding a complimentary bottle of champagne in our room on arrival with an upgrade! Thank you Caroline. P.S. I have just used Caroline's services again for a mini city break for the whole family! Karen xx
Sent in by Karen Bennett
London, 30 March 2017
From start to finish Caroline could not have been more helpful in organising our trip to New Zealand. During the planning of the holiday Caroline sought to ensure that we would have the best possible trip down to the very last detail and nothing was ever to much trouble. Whilst we were away Caroline kept in touch to make sure everything was OK. We had a fantastic holiday and I would not hesitate to recommend Caroline to any friends, family and colleagues.
Sent in by Lindsay McLoughlin
Henley-on-Thames, 02 January 2017
We asked Caroline to look into prices for a two week dinghy sailing holiday in eg. Greece for our family/five people. We gave her a budget which turned out to be too low. Caroline's advice was that sailing holidays are usually very pricey due to the use of sailing boats/equipment. Mark Warner etc were therefore out of reach. She recommended that we increase our budget slightly and book early (to take advantage of early booking discounts) and she would find an alternative. Caroline found a small/independent dinghy sailing holiday centre on a Greek island that she was familiar with. It suited our family perfectly. Without Caroline's advice, knowledge and direction, I do not believe we would have found this solution, or even a solution at all within financial reach. I can't recommend (and thank) Caroline enough for her guidance for this trip. We are all looking forward to it enormously.
Sent in by John Lawes
Dogmersfield, Hampshire, 09 September 2016
It was lovely to arrive home to a 'Welcome Home' card; but, much more than that, the holiday Caroline arranged was wonderful. We had a superb time and the organisation, accommodation and facilities were just perfect. Everything worked like clockwork; the flights, the car hires, the insurance were perfect for our requirements. Caroline made huge efforts with strong friendly support throughout. Dealing with 3 families with varying requirements and complications could not have been easier with Caroline's endless patience and efficiency. Thank you for a wonderful family holiday.
Sent in by Christie Sneddon
Wargrave, Reading, 06 September 2016
I had seen Caroline recommended on Facebook so when I was struggling to find a suitable cottage in the UK I thought I'd give her a try. Caroline was really knowledgeable, friendly and helpful and quickly came up with some great suggestions. Really impressed and wouldn't hesitate to recommend her to others!
Sent in by Debra Bedford
Burbage, Wiltshire, 06 September 2016
Caroline did a brilliant job organising our New Zealand holiday. If, like us, you lead hectic lives and want someone else to research and plan a big trip, then you can rest assured that Caroline will devote the time needed until she has come up with your requirements. She is thorough and knowledgeable in all aspects of the travel industry - she has taken the worry out of booking all the elements, ie. flights, car hire, accommodation, trips - and we can just look forward to and enjoy our dream holiday!
Sent in by Tracey Hayes
Henley-on-Thames, 18 May 2016
Caroline was excellent at listening to what we wanted and came back with a selection of relevant options to choose from. She was efficient, effective, friendly and a pleasure to work with. I would certainly use Caroline again and would definitely recommend her.
Sent in by Caroline Lewis
Horsham, 30 December 2015
Excellent service! Have used Caroline twice for bookings now. Once for a smaller trip and we have just booked a tailor made West Coast USA with her. So helpful and professional!
Sent in by Nicky Stapleton
Twyford, 24 November 2015
Caroline asked me some really relevant questions before she started looking for me, that really made me think about what I really wanted. I am very excited about going on my holiday as she interrogated the brief to ensure she got the right match and when presented with the options I was delighted. She really listened.
Sent in by Holms Carlile
Weybridge, 11 September 2015
Hassle free holidays where travel and accommodation bookings are carefully arranged do not happen without a lot of effort from an agent and Caroline provides these requirements extremely well. She has made bookings on several holidays we have taken this year and without exception they have gone smoothly with no problems experienced, and I know that little touches like a call to a hotel to ensure the most favoured room can make a difference. Caroline performs these tasks admirably and often without request and we thank her for that. She has helped us enjoy a season of enjoyable breaks, and we look forward to more in the future.
Sent in by Tracey Jankowski
Andover, 19 August 2015
Caroline has been brilliant throughout the whole process, from helping us to chose the right destination, to the most amazing hotel. She understood our requirements and came up with the best deal - thank you so much. We cannot wait to go away on our luxury break!
Sent in by Bill Dobson
Henley-on-Thames, 12 August 2015
Caroline's service goes above and beyond what you will find on the high street or other online services. We wouldn't dream of going with another agency.
Sent in by Wendy Dewar
Bath, 23 June 2015
This is my second booking through Caroline. She is highly organised and efficient, has great world knowledge and offers brilliant advice whether it's a package type holiday or a bespoke booking. I have already recommended her to others and will definitely continue to do so.
Sent in by Eveleen Hatch
Henley-on-Thames, 05 May 2015
Caroline was fantastic and I seriously wouldn't use anyone else for holidays now. She helped us enormously in difficult circumstances when my husband became ill on holiday too and I wouldn't have been able to cope with the difficult situation without her help and support. Caroline is amazing and goes over and above in everything she does.
Sent in by Lysette Offley
Henley-on-Thames, 10 February 2015
We’ve just come back from a holiday that Caroline organised for us. It’s the first time we’ve had help choosing and organising a holiday, and it’s been a great experience, far surpassing my expectations. Her knowledge and advice was spot-on and there were some very thoughtful surprises too. She’d gone to a lot of trouble to make it the best time for us. She quickly understood what was important to us about a vacation, and then took all the hassle out organising it, leaving us free to enjoy ‘holiday mode’. I’ve already been recommending her services to anyone who’ll listen, and of course, we’d use them again. Very soon, I hope!
Sent in by Ruth Sunley
Richmond, 26 January 2015
Caroline has been so wonderful since the first time I called her, after my sister had recommended her. She has made us feel like planning our honeymoon is a pleasure for her and nothing has been too much trouble. We weren't even exactly sure what we wanted, but Caroline has come up with great suggestions and options until we were completely happy with our itinerary. We have been so impressed with how hard she has worked (at all hours) and with no hard sell or pressure. We are now so excited about our trip and would definitely recommend Caroline to all our friends.
Sent in by Sally Collins
Henley-on-Thames, 05 November 2014
Caroline is extremely helpful and professional and works incredibly hard to find the right holiday for you. You couldn't ask for more!
Sent in by Christopher Greenwood
Hull, 30 September 2014
In our case it was a bespoke (special) holiday to celebrate a significant birthday for my wife and whilst I had a rough idea of what I wanted Caroline's experience significantly added to the process of translating my dream into reality. This involved multiple venues, one with daily Tours programmed in and quality hotels. She did this fully cognisant of the budget that I'd suggested, and whilst the whole process was iterative, she didn't disappoint throughout. Her personal touch came over loud and clear, although the bulk of the information exchange was via email, the process started with a long telecon, repeated in between time to ensure I was entirely happy with her suggestions. Clearly these holidays are not easy calibrate in respect of value, not just cost but 'quality', unless you want to go to the trouble (and time) of getting more than one quote. So trust in your Counsellor is vital and from my conversations with Caroline this developed very quickly. I would have no hesitation is recommending Caroline to anyone.
Sent in by Geraldine Mannion
Henley-on-Thames, 19 September 2014
I would wholeheartedly recommend Caroline and Travel Counsellors. For some reason, I thought the service was only for those who have lots of money to spend on holidays. How wrong was I. I have just returned from a wonderful holiday in Turkey organised by Caroline. Not only was it incredible value for money, but it ended up being one of the best holidays of my life. I am already planning my next trip!
Sent in by Lisa Caddick
Reading, 27 June 2014
What a joyous way to book a holiday! Previously I have always booked my own trips, but this time, being too busy to investigate everything fully (which I usually do to the n'th degree), I trusted Caroline to come up with some options. And I couldn't have been more impressed with what came back. Caroline listened carefully to my requirements and wishes, and developed a considered package which is, frankly, perfect. Caroline was patient and a pleasure to deal with during all of my questions and tweaks. I now have the trip of a lifetime booked, making the most of the time at hand, staying in what I am sure will be wonderful locations, for a price that I consider totally reasonable. I couldn't recommend her help and friendly yet thorough approach enough. And cannot wait for the trip to begin. Thank you Caroline!!
Sent in by Asya Barskaya
Twyford, 28 April 2014
It’s been a wonderful experience working with Caroline to plan 6 day break in Italy. I never used travel agents before, as I usually get all my arrangements done myself. Having an expert helping to choose flight and hotel options, as well as give advice was extremely helpful. It felt that there was a friend looking after our needs. Caroline is very diligent, patient, professional, and a joy to work with. Not to mention all the special personal touches, which made the experience even more special. Our trip was absolutely perfect and it did not really cost any more than it would have done if we had booked everything directly. Yet we had all the help and assistance, including on-line check-in that Caroline has done for us. I would recommend Caroline to anyone without hesitation, and would definitely go back to her for my future trips.
Sent in by Linda Tyrrell
Bagshot, Surrey, 20 February 2014
Caroline's knowledge of Turkey was invaluable when it came to finding us some hotels and flights for a two centre holiday in Istanbul and Kalkan. She also managed to save us a considerable amount of money on our flights by suggesting we fly back via Istanbul, rather than go direct - which I would never have considered if I had been making the booking myself. She even organised the transfers for us. I hate researching and booking holidays but Caroline made the process extremely easy. Now I just have to sit back and look forward to my trip in September, knowing that everything has been organised for me.
Sent in by Ruth Chamberlain
Tewkesbury, 05 February 2014
Caroline was recommended to me by someone who knew I was unsure of the most suitable holiday for me. I was thinking of a `Singles' holiday but was afraid of choosing one suitable for a 78 year old. Having discussed my likes and dislikes with me, Caroline suggested a reliable company she was familiar with and who have a very good reputation. I subsequently chose my holiday and left the rest to her. She arranged for an alternative airport, and did her best to request any relevant specifications I required. At the same time Caroline also found me very convenient flights for a Painting Holiday. I had spent ages looking on the Internet, - all to no avail, so I was thrilled. With that settled I left the booking for the painting holiday to her as well. I now look upon Caroline as a friend. It is so reassuring to have her take the stress away from me, and will without doubt ask her to deal with all my future holidays. As for recommending her to others- OF COURSE.
With independent access to thousands of travel suppliers around the world, I've got an eye for added value. Take a look through my latest selections below. But even if nothing particularly catches your eye - don't worry! Let's chat and I'll take the hassle away from tailoring a perfectly personalised holiday just for you.
Contact me on 01491 818640
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
29 March 2018
As part of a group of 20+ Travel Counsellors, I was lucky enough to find myself on this wonderful, action packed, educational trip to Thailand. We flew courtesy of Emirates to Bangkok via Dubai and then from the moment we arrived, we were thrown right into our busy schedule, which over the next six days, was to give us the most wonderful taste of what this beautiful country has to offer. Starting in Bangkok, we spent two nights in a city hotel, Centara Grand at Central Plaza Ladprao. From there, our Thai partners put together an exciting varied itinerary, giving us...
24 June 2017
I became a TC because of my love of travel and love of creating dreams for other people but I never imagined where it might take me as part of my job. I was lucky enough to have been picked for this wonderful trip to Mauritius along with 7 other TCs and our hosts, the lovely Emma from Constance Hotels and our own Mauritius expert Zoe from Head Office. My first time to the island certainly did not disappoint. We flew with Air Mauritius who looked after us very well and 12 hours later we made our way swiftly through immigration...
06 December 2016
I finally decided it was about time I found out what all the hype was about since it was nearly three decades since I was last in Dubai when I was cabin crew with British Caledonian in the Eighties. I knew from researching over the past few years that it had changed considerably, probably more than any other city in the Middle East, but I really felt the need to see it, feel it and live it for myself. We chose the beginning of December, which was an excellent choice weather-wise. Temperatures were 28-31 degrees centigrade which was perfect and considerably...
10 December 2015
Anyone who knows me knows how much I love powder white sand, crystal clear blue sea, palm trees and curry! Yes, curry! I hadn’t quite appreciated that I could eat curry every day on my holiday to the Maldives. I suppose it makes sense with it being so close to India, I just hadn’t thought about it. I really was in heaven. We flew direct from Gatwick to Male with British Airways which was a little over 10 hours and then an exciting 40 minute sea plane trip to our paradise island. We opted for a larger island because, never having been...
28 October 2015
"Sell Turkey” they said. I said “no problem, it sells itself”. That was how I ended up being one of 15 lucky Travel Counsellors to win an educational trip to Istanbul. My love of Turkey paid off and I ticked another box on that ever growing bucket list. We travelled from Birmingham with Turkish Airlines into Istanbul’s Ataturk Airport which is on the European side of the waterway the Bosporus. Turkish Airlines have direct flights from London, Manchester and Birmingham and with Istanbul being a very busy hub, Turkey really is the gateway to the rest...
15 December 2014
Sometimes when taking a trip you’re not looking for that adventure of a lifetime, you’re just looking for much needed R&R. You don’t want to trek up hill and down dale, you don’t want to visit temples or ancient ruins, sometimes you just want to flop on a sun lounger, feel warmth and sun on your skin and have some quality time with your loved one in a place where the world is happy. This was what my recent trip to the Dominican Republic was all about. It was a gorgeous week of pure indulgence and relaxation. We ate beautifully prepared...
31 December 2013
Kalkan is our home from home (literally). Chris, my husband and I have visited many times since we discovered this beautiful place in 2006. Whether you are a couple, a family or a singleton, few are ever disappointed. This enchanting coastal town simply has so much charm and offers so much. Kalkan has a unique cosmopolitan feel that draws back discerning European visitors year after year. For me there are too many wonderful things to do and see to mention so here are my top 10 favourite ways to spend my time whilst in and around Kalkan......