Caroline Piccaver

Caroline is always reliable and responds swiftly to requests and queries. She is vigilant about the ‘small print” and ensures all procedures and requirements are understood. I trust her judgment and advice implicitly. I never feel rushed when discussing plans with her and feel reassured when clarifying matters I’m not too sure about.

We are back! We had such smooth journey home, largely helped by your detailed planning and keeping us informed of what to expect. We all couldn’t stop singing your praises. Kalkan was wonderful! I don’t think I even googled Kalkan at any point before or after booking, I just trusted you 100% and your recommendation was spot on! Still, it did exceed my expectations. The pool was a very good size, so was the accommodation. The rep was very helpful and the Turkish people were very nice and easy to interact with. We loved Zest beach club, the boat trip, the gorge tour with river rafting, the hamam, the food, the shops. I can now highly recommend Kalkan :) I think we had the perfect balance between relaxation and activity. We even managed to spend less than budget, Thank you again for always exceeding expectations. You are the best!

We have used Caroline for 3 big trips now and recommend her to friends. Always thorough, always knowledgeable, listens as well as suggests. In every way excellent.

Caroline had been amazing sorting out our fly drive holiday to Australia and looking at all sorts of ways/costs that we can fly there with business / premium seats as part of the journey. I cannot recommend enough to using her services and expertise knowledge.

Amazing! Have already recommended to friends. Superb service that makes every holiday so much more enjoyable. THANK YOU.

Caroline's knowledge and attention to detail is second to none. A one stop shop , so easy to communicate and the App is a great tool to check docs and make payments. I won’t go anywhere else now for all our travel needs. Peace of mind when travelling is priceless and Caroline never fails to deliver! Thank you for all that you do.

Caroline has been nothing but very helpful and professional. I used her to book a trip 4 years ago at short notice when I was let down by another travel agency, and purposefully went through my emails to find her name again so that I could have my current trip booked by her. Caroline goes above and beyond to find the best deal for her clients.

I really wanted someone to take the pain away from all the organising and also finding the right holiday for us in the sun after 4 years of not travelling. Caroline was amazing she found us a fantastic holiday which ticked all of our boxes, gave me sound advice and information all the way through and within budget. We had a fabulous time and Carolines service and follow up is second to none, I wouldnt hesitate in recomending her and will be using her to book our next holiday for sure.

We always book through Caroline We always have a first class service - I would like to say we are not the easiest Clients for her to deal with as we have very precise requirements. She never complains but always comes up with the answers and we always have an amazing trip safe in the knowledge that we are in good hands if anything goes wrong.

Caroline is the epitome of excellent service. She listens carefully and offers advice to make sure you and your family have the best possible trip. She is patient and understanding too which makes a big difference. I always recommend her to family and friends and wouldn’t book any overseas travel without speaking to her first.

Caroline and Travel Counsellors, booking my travel arrangements, helps me to feel secure in the knowledge that I will be looked after from start to finish of each journey and more. Caroline goes above and beyond in all her dealings with her travellers.

Caroline always takes time to really try to understand our requirements to come up with the best option. Her knowledge and advice is amazing and I totally trust her to always get it right and she never fails to deliver. The smoothness of the whole booking process is fab and the fact there is now an app to view all the information is streets ahead of other providers. My all time one stop shop for our special time away, thanks to Caroline and all that she does.

Caroline was incredibly patient and helpful. Would definitely use her again and recommend her.

Caroline was super swift at finding us what looks like a dream holiday and it's been a total pleasure dealing with her.

Congratulations and sincere thanks to Caroline for getting my refund from last March back from Delta for my flight to Boston from Augusta. Above and beyond the call of duty and quite amazing perseverance too. It's the attention to detail which makes her special. Leslie

Caroline has been unbelievably supportive and helpful over the last year or so as we have had to defer holidays due to the pandemic. We are so grateful for her insights and support and would not hesitate to recommend her!

Caroline is always professional, friendly, knowledgeable! Would definitely recommend her service.

We have received the documentation for our holiday today and wish to thank Caroline for her advice and diligence in helping us to organise this adventure to New Zealand and Australia. We would not have managed to do this ourselves and Carloline has dealt with our preferences with professionalism especially during these exceptional circumstances. Let's hope that all the restrictions will have been lifted by the time we depart. We would not hesitate to recommend Caroline's services to any of our friends!

Caroline is fab! She’s helpful, efficient and professional. Have already recommended her to several friends. Nothing’s too much trouble for Caroline.

Great All round service. Very, very helpful. Very quick to respond. Always has your best interests at heart.

My wife and I just back today from a 4nite (Dec.5-9) stay in NYC, our first time, to celebrate my 70th. We have known Caroline for some time and with only a modest brief she was able to provide a perfect Itinerary, everything taken care of for us. Nothing was too much trouble, the Information Pack, paper and/or App was perfect, we simply had to turn up. She found us a little gem in The Renwick Hotel, perfectly located in mid-town Manhattan within walking distance of many (iconic) places of interest ... clean, decent sized well appointed bedroom and bathroom. With all the facilities you would need it is to be recommended. Caroline booked us three tours, Lady Liberty plus Tour Guide, The Empire States Building and the Top of the Rock with its 360degree views, including Central Park and the ESB ... she was also able to provide us with recommendations for Eateries. One of our take-aways was the people, whether native New Yorkers or fellow tourists all very engaging, lots of memories made to be retold ... I would recommend everyone experiences NYC. So thank you once again Caroline ... Chris & Teana

Caroline goes that extra mile or more to ensure we get the best value and most thought out trip. She knows us and takes care of our needs, anticipating our whims and desires. She is always available for minor changes and any concerns. We will always use Caroline as we have done for years.

Caroline has been wonderful. She took all of the stress out of booking flights and a holiday and went over and above my expectations completely, I would definitely recommend her and use her again.

I had been following Caroline online for a while as a result of which we decided to book my husbands 70th Birthday celebration holiday through her. We are very impressed with the attention to detail and service to date. We would highly recommend Caroline.

The reason I use Caroline to help with my holiday planning is they are always bespoke and quite complicated to pull together into an overall package that works in the time available- Caroline always makes the complex seem simple and it results in me being confident that it’s all in hand and that the holiday will be a really enjoyable experience!

Caroline explored the market re a family cruise in the summer for two weeks. We had a few ideas ourselves regarding our options and prices. She came back to us really quickly with a superb solution that exceeded our budget expectations and ticked all the boxes. I have worked with Caroline several times. Each time, her service has been excellent. Thanks, Caroline!

The service we received was brilliant, always informed as to what was going on, Caroline listened to what we said and acted on it, we ended up with what will probably be a perfect holiday for us and all done in just over one week too, we were very pleased.

Caroline is fantastic, a Travel Counsellor in the true sense of the word. She thinks carefully about what holiday would suit us and our family as she takes time to get to know us. I wouldn’t use anyone else now for our holidays! Simply the best!

After some persistent nagging from our friends we agreed to go on on a winter sun holiday with them. We wouldn't have gone away of our own volition as I am able to spend a maximum of an hour, on holiday research on the web, before I lose the will to live. Caroline was given a country (Thailand), a budget and a brief list of 'would likes': smallish resorts and an island hopping cruise midway though holiday. Caroline did everything; organised the transfers and even checked us in on our flights. All the dots were joined up, she kept in contact with us (even during our holiday) and it was completely stress free. It was the best holiday ever and I would recommend the exact same hotels and itinerary to any of my friends. We felt that Caroline went above and beyond in trying to find us the perfect holiday. Her service was second-to-none and we felt really valued as customers.

Writing this from my office desk, surrounded by dark clouds and rainy windows – but that is where the complaints end! What a fantastic holiday Caroline organised for us, it was truly excellent! From the luggage tags and boarding passes she kindly sent through, to the hotel staff and accommodation, the logistics ran smoothly allowing us to relax and enjoy. The accommodation was great, perfect for what we wanted and the staff were excellent with their suggestions of places to see and where to eat – we even got a room upgrade!! We felt we would definitely go back to Santorini and just wanted to say thanks, we would definitely recommend Caroline's services.