Caroline is always reliable and responds swiftly to requests and queries. She is vigilant about the ‘small print” and ensures all procedures and requirements are understood. I trust her judgment and advice implicitly. I never feel rushed when discussing plans with her and feel reassured when clarifying matters I’m not too sure about.

We are back! We had such smooth journey home, largely helped by your detailed planning and keeping us informed of what to expect. We all couldn’t stop singing your praises. Kalkan was wonderful! I don’t think I even googled Kalkan at any point before or after booking, I just trusted you 100% and your recommendation was spot on! Still, it did exceed my expectations. The pool was a very good size, so was the accommodation. The rep was very helpful and the Turkish people were very nice and easy to interact with. We loved Zest beach club, the boat trip, the gorge tour with river rafting, the hamam, the food, the shops. I can now highly recommend Kalkan :) I think we had the perfect balance between relaxation and activity. We even managed to spend less than budget, Thank you again for always exceeding expectations. You are the best!

We have used Caroline for 3 big trips now and recommend her to friends. Always thorough, always knowledgeable, listens as well as suggests. In every way excellent.

Caroline had been amazing sorting out our fly drive holiday to Australia and looking at all sorts of ways/costs that we can fly there with business / premium seats as part of the journey. I cannot recommend enough to using her services and expertise knowledge.

Amazing! Have already recommended to friends. Superb service that makes every holiday so much more enjoyable. THANK YOU.

Caroline's knowledge and attention to detail is second to none. A one stop shop , so easy to communicate and the App is a great tool to check docs and make payments. I won’t go anywhere else now for all our travel needs. Peace of mind when travelling is priceless and Caroline never fails to deliver! Thank you for all that you do.

Caroline has been nothing but very helpful and professional. I used her to book a trip 4 years ago at short notice when I was let down by another travel agency, and purposefully went through my emails to find her name again so that I could have my current trip booked by her. Caroline goes above and beyond to find the best deal for her clients.

I really wanted someone to take the pain away from all the organising and also finding the right holiday for us in the sun after 4 years of not travelling. Caroline was amazing she found us a fantastic holiday which ticked all of our boxes, gave me sound advice and information all the way through and within budget. We had a fabulous time and Carolines service and follow up is second to none, I wouldnt hesitate in recomending her and will be using her to book our next holiday for sure.

We always book through Caroline We always have a first class service - I would like to say we are not the easiest Clients for her to deal with as we have very precise requirements. She never complains but always comes up with the answers and we always have an amazing trip safe in the knowledge that we are in good hands if anything goes wrong.

Caroline is the epitome of excellent service. She listens carefully and offers advice to make sure you and your family have the best possible trip. She is patient and understanding too which makes a big difference. I always recommend her to family and friends and wouldn’t book any overseas travel without speaking to her first.

Caroline and Travel Counsellors, booking my travel arrangements, helps me to feel secure in the knowledge that I will be looked after from start to finish of each journey and more. Caroline goes above and beyond in all her dealings with her travellers.

Caroline always takes time to really try to understand our requirements to come up with the best option. Her knowledge and advice is amazing and I totally trust her to always get it right and she never fails to deliver. The smoothness of the whole booking process is fab and the fact there is now an app to view all the information is streets ahead of other providers. My all time one stop shop for our special time away, thanks to Caroline and all that she does.

Caroline was incredibly patient and helpful. Would definitely use her again and recommend her.

Caroline was super swift at finding us what looks like a dream holiday and it's been a total pleasure dealing with her.

Congratulations and sincere thanks to Caroline for getting my refund from last March back from Delta for my flight to Boston from Augusta. Above and beyond the call of duty and quite amazing perseverance too. It's the attention to detail which makes her special. Leslie

Caroline has been unbelievably supportive and helpful over the last year or so as we have had to defer holidays due to the pandemic. We are so grateful for her insights and support and would not hesitate to recommend her!

Caroline is always professional, friendly, knowledgeable! Would definitely recommend her service.

We have received the documentation for our holiday today and wish to thank Caroline for her advice and diligence in helping us to organise this adventure to New Zealand and Australia. We would not have managed to do this ourselves and Carloline has dealt with our preferences with professionalism especially during these exceptional circumstances. Let's hope that all the restrictions will have been lifted by the time we depart. We would not hesitate to recommend Caroline's services to any of our friends!

Caroline is fab! She’s helpful, efficient and professional. Have already recommended her to several friends. Nothing’s too much trouble for Caroline.

Great All round service. Very, very helpful. Very quick to respond. Always has your best interests at heart.

My wife and I just back today from a 4nite (Dec.5-9) stay in NYC, our first time, to celebrate my 70th. We have known Caroline for some time and with only a modest brief she was able to provide a perfect Itinerary, everything taken care of for us. Nothing was too much trouble, the Information Pack, paper and/or App was perfect, we simply had to turn up. She found us a little gem in The Renwick Hotel, perfectly located in mid-town Manhattan within walking distance of many (iconic) places of interest ... clean, decent sized well appointed bedroom and bathroom. With all the facilities you would need it is to be recommended. Caroline booked us three tours, Lady Liberty plus Tour Guide, The Empire States Building and the Top of the Rock with its 360degree views, including Central Park and the ESB ... she was also able to provide us with recommendations for Eateries. One of our take-aways was the people, whether native New Yorkers or fellow tourists all very engaging, lots of memories made to be retold ... I would recommend everyone experiences NYC. So thank you once again Caroline ... Chris & Teana

Caroline goes that extra mile or more to ensure we get the best value and most thought out trip. She knows us and takes care of our needs, anticipating our whims and desires. She is always available for minor changes and any concerns. We will always use Caroline as we have done for years.

Caroline has been wonderful. She took all of the stress out of booking flights and a holiday and went over and above my expectations completely, I would definitely recommend her and use her again.

I had been following Caroline online for a while as a result of which we decided to book my husbands 70th Birthday celebration holiday through her. We are very impressed with the attention to detail and service to date. We would highly recommend Caroline.

The reason I use Caroline to help with my holiday planning is they are always bespoke and quite complicated to pull together into an overall package that works in the time available- Caroline always makes the complex seem simple and it results in me being confident that it’s all in hand and that the holiday will be a really enjoyable experience!

Caroline explored the market re a family cruise in the summer for two weeks. We had a few ideas ourselves regarding our options and prices. She came back to us really quickly with a superb solution that exceeded our budget expectations and ticked all the boxes. I have worked with Caroline several times. Each time, her service has been excellent. Thanks, Caroline!

The service we received was brilliant, always informed as to what was going on, Caroline listened to what we said and acted on it, we ended up with what will probably be a perfect holiday for us and all done in just over one week too, we were very pleased.

Caroline is fantastic, a Travel Counsellor in the true sense of the word. She thinks carefully about what holiday would suit us and our family as she takes time to get to know us. I wouldn’t use anyone else now for our holidays! Simply the best!

After some persistent nagging from our friends we agreed to go on on a winter sun holiday with them. We wouldn't have gone away of our own volition as I am able to spend a maximum of an hour, on holiday research on the web, before I lose the will to live. Caroline was given a country (Thailand), a budget and a brief list of 'would likes': smallish resorts and an island hopping cruise midway though holiday. Caroline did everything; organised the transfers and even checked us in on our flights. All the dots were joined up, she kept in contact with us (even during our holiday) and it was completely stress free. It was the best holiday ever and I would recommend the exact same hotels and itinerary to any of my friends. We felt that Caroline went above and beyond in trying to find us the perfect holiday. Her service was second-to-none and we felt really valued as customers.

Writing this from my office desk, surrounded by dark clouds and rainy windows – but that is where the complaints end! What a fantastic holiday Caroline organised for us, it was truly excellent! From the luggage tags and boarding passes she kindly sent through, to the hotel staff and accommodation, the logistics ran smoothly allowing us to relax and enjoy. The accommodation was great, perfect for what we wanted and the staff were excellent with their suggestions of places to see and where to eat – we even got a room upgrade!! We felt we would definitely go back to Santorini and just wanted to say thanks, we would definitely recommend Caroline's services.

I trust Caroline and always will. She knows what I like or want from my holiday time. She is very quick and the best holiday adviser. I really hope she can help me with my next adventure. I highly recommend her to anyone who is after any kind of holiday, nice, good, luxury and on a budget.

Caroline has become our go to travel consultant for booking holidays. Our recent trip to India would not have happened had it not been for her help and guidance. Caroline built our trip being mindful of everything we wanted to see and do together with our budget. Her attention to detail, connections with local country advisers and incredible personal care made our trip an amazing and stressful free adventure, as well as providing a special personal touch and tailoring the holiday to exceed expectations from the outset. One phone call to Caroline with a brief and budget means we are able to find what we are looking for without the stress! Thank you Caroline.

I decided to try out Caroline Piccaver's services when my fiancé and I were planning a special holiday for his 50th birthday in March. We knew roughly what area of the world we wanted to spend our dream holiday but to be honest, we didn't know how to go about finding the right hotel in the right resort, it can be confusing with all that choice. It was then I remembered Caroline and I'm so glad I did! Caroline made some great recommendations based on our criteria and budget, she seemed to know exactly what we wanted. She did everything for us from finding a great deal for our flights, enabling us to fly Upper Class and also finding us the most amazing resort in St Lucia! Within days, our booking confirmations, travel itineraries and little guide book had arrived (nice surprise). She also arranged private transfers to and from the hotel, which was a relief when you're arriving at an airport you've never been to before. Nearer the time she had checked us in and even while we were on holiday, sent us an email to remind us to print off boarding passes at the hotel. In short, everything I normally would have got in a flap over, Caroline had already dealt with; she took the guess work and headache out of booking our holiday and tailor made it to our exact requirements. She made our holiday very special, including finding a complimentary bottle of champagne in our room on arrival with an upgrade! Thank you Caroline. P.S. I have just used Caroline's services again for a mini city break for the whole family! Karen xx

From start to finish Caroline could not have been more helpful in organising our trip to New Zealand. During the planning of the holiday Caroline sought to ensure that we would have the best possible trip down to the very last detail and nothing was ever to much trouble. Whilst we were away Caroline kept in touch to make sure everything was OK. We had a fantastic holiday and I would not hesitate to recommend Caroline to any friends, family and colleagues.

We asked Caroline to look into prices for a two week dinghy sailing holiday in eg. Greece for our family/five people. We gave her a budget which turned out to be too low. Caroline's advice was that sailing holidays are usually very pricey due to the use of sailing boats/equipment. Mark Warner etc were therefore out of reach. She recommended that we increase our budget slightly and book early (to take advantage of early booking discounts) and she would find an alternative. Caroline found a small/independent dinghy sailing holiday centre on a Greek island that she was familiar with. It suited our family perfectly. Without Caroline's advice, knowledge and direction, I do not believe we would have found this solution, or even a solution at all within financial reach. I can't recommend (and thank) Caroline enough for her guidance for this trip. We are all looking forward to it enormously.

It was lovely to arrive home to a 'Welcome Home' card; but, much more than that, the holiday Caroline arranged was wonderful. We had a superb time and the organisation, accommodation and facilities were just perfect. Everything worked like clockwork; the flights, the car hires, the insurance were perfect for our requirements. Caroline made huge efforts with strong friendly support throughout. Dealing with 3 families with varying requirements and complications could not have been easier with Caroline's endless patience and efficiency. Thank you for a wonderful family holiday.

Caroline did a brilliant job organising our New Zealand holiday. If, like us, you lead hectic lives and want someone else to research and plan a big trip, then you can rest assured that Caroline will devote the time needed until she has come up with your requirements. She is thorough and knowledgeable in all aspects of the travel industry - she has taken the worry out of booking all the elements, ie. flights, car hire, accommodation, trips - and we can just look forward to and enjoy our dream holiday!

I had seen Caroline recommended on Facebook so when I was struggling to find a suitable cottage in the UK I thought I'd give her a try. Caroline was really knowledgeable, friendly and helpful and quickly came up with some great suggestions. Really impressed and wouldn't hesitate to recommend her to others!

Caroline was excellent at listening to what we wanted and came back with a selection of relevant options to choose from. She was efficient, effective, friendly and a pleasure to work with. I would certainly use Caroline again and would definitely recommend her.

Excellent service! Have used Caroline twice for bookings now. Once for a smaller trip and we have just booked a tailor made West Coast USA with her. So helpful and professional!

Caroline asked me some really relevant questions before she started looking for me, that really made me think about what I really wanted. I am very excited about going on my holiday as she interrogated the brief to ensure she got the right match and when presented with the options I was delighted. She really listened.

Hassle free holidays where travel and accommodation bookings are carefully arranged do not happen without a lot of effort from an agent and Caroline provides these requirements extremely well. She has made bookings on several holidays we have taken this year and without exception they have gone smoothly with no problems experienced, and I know that little touches like a call to a hotel to ensure the most favoured room can make a difference. Caroline performs these tasks admirably and often without request and we thank her for that. She has helped us enjoy a season of enjoyable breaks, and we look forward to more in the future.

Caroline has been brilliant throughout the whole process, from helping us to chose the right destination, to the most amazing hotel. She understood our requirements and came up with the best deal - thank you so much. We cannot wait to go away on our luxury break!

Caroline's service goes above and beyond what you will find on the high street or other online services. We wouldn't dream of going with another agency.

This is my second booking through Caroline. She is highly organised and efficient, has great world knowledge and offers brilliant advice whether it's a package type holiday or a bespoke booking. I have already recommended her to others and will definitely continue to do so.

Caroline was fantastic and I seriously wouldn't use anyone else for holidays now. She helped us enormously in difficult circumstances when my husband became ill on holiday too and I wouldn't have been able to cope with the difficult situation without her help and support. Caroline is amazing and goes over and above in everything she does.

We’ve just come back from a holiday that Caroline organised for us. It’s the first time we’ve had help choosing and organising a holiday, and it’s been a great experience, far surpassing my expectations. Her knowledge and advice was spot-on and there were some very thoughtful surprises too. She’d gone to a lot of trouble to make it the best time for us. She quickly understood what was important to us about a vacation, and then took all the hassle out organising it, leaving us free to enjoy ‘holiday mode’. I’ve already been recommending her services to anyone who’ll listen, and of course, we’d use them again. Very soon, I hope!

Caroline has been so wonderful since the first time I called her, after my sister had recommended her. She has made us feel like planning our honeymoon is a pleasure for her and nothing has been too much trouble. We weren't even exactly sure what we wanted, but Caroline has come up with great suggestions and options until we were completely happy with our itinerary. We have been so impressed with how hard she has worked (at all hours) and with no hard sell or pressure. We are now so excited about our trip and would definitely recommend Caroline to all our friends.

Caroline is extremely helpful and professional and works incredibly hard to find the right holiday for you. You couldn't ask for more!

In our case it was a bespoke (special) holiday to celebrate a significant birthday for my wife and whilst I had a rough idea of what I wanted Caroline's experience significantly added to the process of translating my dream into reality. This involved multiple venues, one with daily Tours programmed in and quality hotels. She did this fully cognisant of the budget that I'd suggested, and whilst the whole process was iterative, she didn't disappoint throughout. Her personal touch came over loud and clear, although the bulk of the information exchange was via email, the process started with a long telecon, repeated in between time to ensure I was entirely happy with her suggestions. Clearly these holidays are not easy calibrate in respect of value, not just cost but 'quality', unless you want to go to the trouble (and time) of getting more than one quote. So trust in your Counsellor is vital and from my conversations with Caroline this developed very quickly. I would have no hesitation is recommending Caroline to anyone.

I would wholeheartedly recommend Caroline and Travel Counsellors. For some reason, I thought the service was only for those who have lots of money to spend on holidays. How wrong was I. I have just returned from a wonderful holiday in Turkey organised by Caroline. Not only was it incredible value for money, but it ended up being one of the best holidays of my life. I am already planning my next trip!

What a joyous way to book a holiday! Previously I have always booked my own trips, but this time, being too busy to investigate everything fully (which I usually do to the n'th degree), I trusted Caroline to come up with some options. And I couldn't have been more impressed with what came back. Caroline listened carefully to my requirements and wishes, and developed a considered package which is, frankly, perfect. Caroline was patient and a pleasure to deal with during all of my questions and tweaks. I now have the trip of a lifetime booked, making the most of the time at hand, staying in what I am sure will be wonderful locations, for a price that I consider totally reasonable. I couldn't recommend her help and friendly yet thorough approach enough. And cannot wait for the trip to begin. Thank you Caroline!!

It’s been a wonderful experience working with Caroline to plan 6 day break in Italy. I never used travel agents before, as I usually get all my arrangements done myself. Having an expert helping to choose flight and hotel options, as well as give advice was extremely helpful. It felt that there was a friend looking after our needs. Caroline is very diligent, patient, professional, and a joy to work with. Not to mention all the special personal touches, which made the experience even more special. Our trip was absolutely perfect and it did not really cost any more than it would have done if we had booked everything directly. Yet we had all the help and assistance, including on-line check-in that Caroline has done for us. I would recommend Caroline to anyone without hesitation, and would definitely go back to her for my future trips.

Caroline's knowledge of Turkey was invaluable when it came to finding us some hotels and flights for a two centre holiday in Istanbul and Kalkan. She also managed to save us a considerable amount of money on our flights by suggesting we fly back via Istanbul, rather than go direct - which I would never have considered if I had been making the booking myself. She even organised the transfers for us. I hate researching and booking holidays but Caroline made the process extremely easy. Now I just have to sit back and look forward to my trip in September, knowing that everything has been organised for me.