I actually just recommended you to someone today! Thank you again for all of your help, you are so greatly appreciated and we will be using you again in the future!

I would not hesitate to recommend Charlotte & her team for all your travel arrangements. We have been so impressed with their expertise & flexibility.

Always really helpful, and happy to change the parameters to see if a better fit can be found for us, as a family of 5! Not our first booking and won't be our last!

Charlotte is absolutely wonderful! 10/10 would recommend her to anyone looking for help with booking a holiday. She is so helpful and knowledgeable; my husband and I felt completely at ease when booking our most recent trip. Thank you Charlotte!

Charlotte provided a number of options for our holiday and was very efficient. If our holiday is as smooth as the booking we have no problems!!

She is fabulous, responsive, pro active and all round gem!

We’ve not been on our holiday yet but booking it was so easy with Charlotte. She was able to find 3 holidays with all the requirements we wanted from a family holiday and it was so easy to have these sent to the app. The hotel was actually one I’d seen while browsing myself but Charlotte secured us a better price than I’d been able to find. Brilliant service and we’re so excited for our holiday

I would without hesitation always recommend Charlotte to do her very best for anyone wanting to book their holiday with her. I’ve been using Charlotte for many years and have never been disappointed with the service I have received. Charlotte will always go the extra mile to get me the exact Holiday I’m looking for ..I cannot recommend her highly enough.

I would never book anywhere else, I know that if I have any worries at all, Charlotte is there to help day or night. Amazing service.

Charlotte has been amazing to work with, friendly and professional and took on board all our requests to create the perfect itinerary at a very good price. I will definitely recommend Charlotte and have no doubt I will be contacting her again in the future.

For Charlotte nothing is ever too much trouble even if it’s just providing lots of quotes! She always goes that extra mile. I have recommended her to all of my family and friends.

Charlotte and her team are always attentive and provide an excellent service.

Brilliant service, with quick responses and very helpful! Will definitely be using again. Thank you!

You are amazing!

I would 100% recommend Charlotte, her service is fantastic and she sorts everything out so all you need to do is enjoy your holiday :)

Charlotte is an absolute pleasure to deal with. I feel confident being left in her very capable hands when traveling, knowing that she has your back no matter where you are in the world!

Charlotte has been amazing from start to finish for searching and booking our holiday. Nothing seems to be too much trouble and all queries have been dealt with so promptly. Great service.

I would put more than 10/10! I have recommended and my friends now use her services too.

Charlotte was super efficient, friendly and made the whole process very easy, would definitely use again.

It is good to have the personal touch when organising your holiday and to know that your travel counsellor is aware of all your requirements when searching for competitive deals on your behalf.

We have used Charlotte a few times now and she has always been very professional, helpful and goes the extra mile to ensure we have the best possible holiday.

Very helpful and patient with my Indecisiveness ! No question was too silly and always spent time finding the answers for me.

Super service as always from Charlotte!

Charlotte is so helpful and does all the hard work and research that i do not have the time to do. If it was left to me i wouldn't book holidays in time and they would be sold out or twice the price. I like the app - its really easy to use and to see at a glance how much more I need to pay.

Charlotte has been amazing and worked miracles on a very tight deadline, not only to get the holiday booked and Covid requirements sorted but also ensuring our boys got their pre departure packs and paper to write to Santa. Her communication was brilliant and she checked on us while we were away to make sure everything was as it should be. Brilliant service, thank you so much Charlotte.

I recommend Charlotte to all of my friends and family. I would never go anywhere else to book my travel.

Absolutely brilliant service from Charlotte. She was always available to message or call and her knowledge was second to none. She asked all the right questions to understand what I was looking for and came back with some amazing options.

I have already recommended Charlotte to so many people who have been impressed. She is the calm to my holiday mania. I know, we as a family are in good hands. I am never worried when she is involved. It means we can get more out of our holidays and relax and recharge more deeply. She is a superstar!

Charlotte is lovely to work with.

Always so helpful and really puts herself out to get what you want . Could not ask for more.

Charlotte is always willing help and go the extra mile.

Charlotte is attentive and friendly and makes you feel valued as a client. She makes you feel confident that she will do all she can to make your trip as perfect as it can be. Definitely will use Charlotte for all my trips in the future.

Great knowledge about the chosen destination and extremely helpful in every other aspect . Would highly recommend Charlotte to anyone wanting to go on holiday.

So happy with Charlotte who saved me 25% on holiday and took the hassle out of me online trawling for good deal . Great service and great deal - thanks so much Charlotte ... going to Euro Disney , my grand daughter will be so excited when I tell her we’re going !! Xx definitely recommend Charlotte to friends ?? this is second booking as she organised a mini cruise for 9 females in August - what a fantastic time we had xx

Charlotte provides a fantastic service. Slick and professional! We will be booking next year as well. Thank you Charlotte.

We are very pleased with the service received from Charlotte, and are looking forward to the latest trip she has arranged for us.

Just booked our EuroDisney trip for next year, didn't really know what I wanted and found Charlottle very helpful in helping us decide, nothing too much trouble even with me asking for prices for different dates, meal packages etc, she even booked the restaurants we wanted so I really don't need to do anything. Would definitely use again.

Thanks Charlotte for an absolutely seamless progress! Your attention to detail and desire to make our holiday plans perfect is absolutely outstanding!

Charlotte was very helpful in finding our perfect holiday on a set budget and set dates perfectly.

Great service.

Very friendly and efficient.

Charlotte got back to me with all my queries very efficiently, and booking was quick and simple. Extremely helpful, and an excellent service.

Charlotte has been excellent and will be going through her for all future holidays!

Charlotte was very quick and provided several options to choose from. It was an excellent service.

Easy to use, quick and efficient replies. Lots of information regarding the trip and competitive pricing.

Fantastic speedy personal service that you just don't get anywhere else!

Charlotte was recommended to me by a friend & I have been so impressed with everything Charlotte has done for us. She responded so quickly & efficiently to my queries over a weekend & had booked our perfect trip in less than 24 hours! Nothing was too much for Charlotte & she researched & responded to my many queries. Charlotte has gone above & beyond & is even planning some lovely surprises in the post for our girls in the lead up to our trip. I'm now looking towards our summer holiday & will definitely be in touch with Charlotte again. In the past I've regularly used Trailfinders to book trips but now I'll go straight to Charlotte.

I have recommended Charlotte to many people. I always rely on her for the best service over many years.

Once again we have received amazing service from Charlotte for our upcoming holiday with friends. Charlotte provides an efficient, friendly and personal service and gives us peace of mind knowing our booking is secure and that someone is there to help if things should not go to plan whilst on holiday. I would highly recommend Charlotte to anyone wanting to arrange any sort of trip.

Charlotte is very friendly and efficient and removed the stress from my booking process. I will definitely recommend her to my friends.

Charlotte had a mammoth task when 18 of us went away to Spain in the summer of 2017. One family were already away on holiday and joined us so she even arranged flights for that part of the journey. She took care of everything, the villa, the flights, the car hire and tickets etc! Superb service and I always recommend Charlotte to friends now!

Hassle free holidaying with the help of Charlotte. I literally told her where and when I wanted to go and that was it. All booked with great flight times and a fabulously convenient hotel. Oh, did I mention there were 5 adults and two young children travelling and I needed a different flight time home, Charlotte to the rescue, a new flight rescheduled Thank you for a platinum star service Charlotte, you really did make a massive difference by giving us a flawless experience with zero stress. Fantastic service.

Recently returned from a family holiday to Santorini. Charlotte had good knowledge of the local area and recommended a great hotel, which was child friendly with direct access to the beach. Nothing was too much trouble for Charlotte and she was always on hand to answer questions and change details of our booking. She provides a really personal service and even gave each of our boys a little present for the plane. After booking several holidays with Charlotte I would highly recommend.

Charlotte is superb at organising the perfect holiday, tailored to your needs. I’ve used her many times and would never use anyone else. Completely professional and faultless.

Charlotte isn’t a travel agent she is a maker of magical memories. She makes holidays easy and adds little unexpected lovely things along the way to make the whole experience extra special.

Pleasure to deal with, always there when I need her to help or answer any question. Polite, knowledgeable and very helpful.

We have just returned from our holiday in Carvoeiro, Portugal which Charlotte had arranged for us, needless to say it was absolutely fantastic. Charlotte found us the perfect holiday which suited all of our needs. As Charlotte did everything from booking the holiday, arranging transfers, checking us in, sending us all our travel documents, it made it so easy for us and stress free! Thank you Charlotte, will definitely be using your services again and I would definitely recommend Charlotte to anyone.

Nothing too much trouble very friendly and excited for us.

Superbly adaptive to our individual requests and itinerary changes, Charlotte has arranged several holidays for us and each time has delivered exactly what we requested.

Nothing is too much trouble.

Charlotte has been fantastic with our family trip of 16 to Florida. She always gets back to you quickly when asking questions about booking extras. I would 100% recommend her, I already have to another friend wanting a Florida trip.

I’ve only just booked and not travelled yet, however the service to date has been exceptional. Thank you.

Simple, friendly and very fast service. Thank you! I have already recommended Charlotte to my clients and friends!

Professional, fast and personable service. Excellent communication and I really didn’t have to do a single thing towards my booking. Highly recommend this service for a completely hassle free trip away. Thank you!

We are very pleased with the arrangements made by Charlotte and delighted that we are well within the budget set!

Charlotte arranged our trip to Disneyland Paris in October 2015. She is very thorough, gives you all available options and is very attentive. The personal touches to our booking made it even more special. I’ve recommended Charlotte personally to many of my friends who have all gone on to have excellent support and advice. 100% recommended.

I am never booking a holiday myself again. Charlotte made the whole process completely stress free. She was available day (and night) throughout the whole process and I know if we had any problems when we were away she would be on hand to help. The little touches made the whole experience that much more personal...the 'have a great holiday' card that came with our travel pack (which I might add was fantastic) and the message I received from Charlotte making sure we enjoyed our holiday (which also included birthday wishes). I am getting married next year and I will definitely be asking Charlotte for help with our honeymoon.

Very efficient and helpful.

Charlotte has been amazing! She was given a hard task in limited time but she came up trumps and exceeded all our expectations. She has been very efficient throughout and her friendly and chatty manner has made all our problems fade away - and I've not once felt a numpty for asking stupid questions! Thanks Charlotte!

Charlotte organised our holiday with her usual superb efficiency, delivering exactly what we wanted for our next big break. Thank you very much Charlotte.

We can't thank Charlotte enough for booking our second Disneyland holiday. Can highly recommend Charlotte at Travel Counsellors to anyone looking to book any type of holiday, we'll definitely call on Charlotte again. Thank you!!!

Charlotte was amazing and went well above everything to give us the best honeymoon ever. She had arranged everything so all we had to was relax and enjoy it. Completely recommend her to anyone.

I've found Charlotte to be very helpful and efficient. I would certainly use her again and recommend her to others.

We always go to Charlotte first when planning a holiday. We value her knowledge and experience, and appreciate her understanding of our preferences.

Charlotte Lovell was absolutely brilliant in organising our once in a life time trip. She has worked so hard on all the details and kept us informed every step of the way. She also organised our honeymoon to Italy a few years ago so we had no hesitation in going straight back to Charlotte.

Couldn't have been more helpful especially when I kept changing my mind & location.

Charlotte sorted out all the arrangements for our short break in Venice promptly and efficiently. She listened and understood what we wanted from our few days there. Nothing was too much trouble and she followed up regularly to make sure all the follow up details were taken care of - the insurance, the parking etc. I can't recommend her highly enough.

Charlotte never fails to give one hundred percent

Charlotte is so helpful and always available to answer questions. She always gives service with a smile and has found great deals on holidays, city breaks, car parking. I would highly recommend Charlotte to anyone looking for a Holiday or new adventure!!

Charlotte was very attentive and nothing was too much trouble.

Always a fantastic service, would never go elsewhere!

Charlotte is lovely and very friendly, has been a pleasure to work with when planning our trip, she came up with some good ideas and tips and was very patient when we made several changes. Charlotte we are very excited about our holiday in September. We will use Charlotte again and will be recommending her to our family and friends.

Charlotte has been great at organising our holiday and previously our honeymoon! Makes things easier for me to get on with things and she finds me the best price for the holiday we want.

This is the third time I have booked with Charlotte and will continue to do so. She is personable and a pleasure to deal with.

Charlotte is always incredibly efficient, and always takes the hassle and stress away when it comes to booking a holiday. I wouldn't go anywhere else. Thank you Charlotte!

I would definitely recommend Charlotte to all my fiends and family! She was very friendly and helpful. We are extremely happy with the honeymoon she has found us!!

There isn't an 11 option or I would have chosen it!

As a last minute get away we had a lovely holiday which Charlotte arranged for us with only four days notice.

Excellent service.

You made finding and choosing a holiday a much more relaxing experience! Knowing that you personally recommended the holiday in Kalkan gives me more confidence that we will love the place when we get there in September. You took all our criteria into account and we're really looking forward to returning to you for next year!

Amazing stress free travel from start to finish, Charlotte you're lovely, so helpful. Nothing was too much trouble and everything you did was spot on resulting in us having this no worries, fabulous family holiday. Thank you so much.

Charlotte is very professional, very friendly and she knew exactly what we were looking for without any problems, the service was really fast and efficient. All in all a very good experience.

Charlotte Lovell exceeded all my expectations and more with her knowledge & experience. Excellent plus.

Great service. Nothing was too much trouble. Really helpful.

Excellent service received from Charlotte, made the process hassle free and easy! Will look forward to booking through her again!

I dread booking a holiday - trying to get it right for everyone, it's not pleasurable. So when Charlotte was recommended to me by a friend I thought I would see what she could do for me, and I am so glad I did. She listened and understood what we would like from our time away, and took all the hassle from me into researching the best places. I must admit we changed our minds on the initial criteria but Charlotte was great in coming back to me with a revised summary of holidays. I do tend to over worry about travel plans and I'm hoping this holiday will be the first one I can truly enjoy with my family. Thank you Charlotte so much for your help I have already recommended you to friends.

We have booked a number of holidays with Charlotte and are always thrilled with the service she provides. Nothing is too much trouble and she always gets us a great deal. I would never now use a high street travel agent to book as Charlotte is so great, not to mention the convenience of being able to do it over the phone/ email. Why anyone would go to a high street travel agent with a service like this available is beyond me! I already have emphatically recommended Charlotte to a number of people and will continue to do so. Thanks Charlotte!

Having a busy work load Charlotte has but into place a lovely package. Now we're looking forward to the holiday. Thanks Charlotte.

We have used the services of Charlotte Lovell many times and I cannot fault her. She is efficient, courteous, helpful, keen and extremely organised. We will continue to use her for all of our holidays.

Very professional. Have used Charlotte many times and she never lets us down!! Amazing service. Thank you for a lovely holiday!

Always had excellent service from Charlotte and would not go anywhere else. Would recommend her to anyone who wishes to travel.

I have recommended Charlotte to a number of my friends. She deals with the bookings very efficiently. We have had to cancel a couple of holidays in the last couple of years owing to illness and Charlotte has done the cancellations for us saving us a lot of anxiety.

Very helpful, quick response and very easy to communicate with. Puts you at ease every step of the way. Will definitely be using again.

Excellent service from Charlotte, will definitely book with her again and will highly recommend her.

Charlotte provided a great service, nothing was too much trouble. She was very thorough, very friendly and I would definitely recommend her!

I will keep it short, Charlotte is great because she listens to her customers needs and delivers. I trust her to handle all my holiday requirements.

Charlotte was absolutely brilliant, We couldn't recommend her highly enough.

Charlotte has booked three holidays for me. She is always quick at getting back with quotes, deals with additional requests with regards to things to do whilst away and cannot do enough for you. It is so easy to book a holiday with her and I would (and do) recommend her to all my family and friends.

Charlotte was very helpul and insightful with a great disposition. Made my life easy!

Charlotte was very helpful from the first email, answering all of our questions quickly and clearly. Nothing is too much trouble and we are all looking forward to continuing the service when our trip comes around later in the year.

Charlotte has been absolutely fantastic with helping us to find our dream honeymoon destination. We gave a really vague brief with a limited budget and she has found the best possible honeymoon that we could ever have dreamed of. Charlotte is friendly, approachable, supportive and kept us up to date throughout the whole process. At a stressful time organising lots of things for the wedding, Charlotte made booking and organising the honeymoon an absolute breeze, she did all the hard work for us. I would definitely recommend Charlotte to friends and family. My sister was the one who recommended her to me in the first place! Many thanks.

Charlotte has always given superb customer service.

The whole experience from start to finish has been smooth and trouble-free. Charlotte has helped us to book an amazing honeymoon, and has been thoroughly professional at every step. We've really appreciated the excellent communication; she is always quick to reply to emails and has addressed all of our questions at each step. We have already recommended her services to some of our friends, and no doubt will do again. Overall we're extremely satisfied with the service so far, and look forward to future bookings!

So far, so good. I have been really pleased with the service! Thank you.

Charlotte was able to secure the exact room that we required to make our holiday complete, we cannot recommend her highly enough! Well done Charlotte!

Charlotte is an exemplary Travel Counsellor.

I have been very impressed by the service given by Charlotte Lovell. I gave her vague parameters with more of a list of what I didn't want rather than anything constructive but she was unshaken and produced a wonderful selection, one of which we chose. Charlotte was easily contactable and quickly resolved any issues raised. I felt I was in safe and friendly hands throughout and would use her again and recommend her to friends and family.

Thank you for all your help with our holiday. I love all the little extras, you make it very special. I will definitely book all of our holidays with you in the future. Thank you again xx

Professional and friendly service. I was very undecided on where to go and Charlotte was very patient and helpful with suggesting different locations. I would definitely recommend and will be booking my next holiday with Charlotte.

Excellent service as always. We have booked through Charlotte twice and both times she has found us exactly what we want, and always answers any questions we have. Will definitely recommend to family and friends

Charlotte always goes that extra mile to try and find exactly what you want. I have always been very satisfied with everything she's done for me.

Charlotte has provided us with an amazing service, researching different destinations that match our requirements, and providing us with a range of suggestions in different budget ranges. The prices were competitive and it's great to be advised from someone who has visited some of the destinations and has had clients that have used others. We were really pleased with the service that she has provided and are looking forward to our holiday in April.

If i'm planning on going away, Charlotte is the first person I contact for a quote. Shes always very efficient and responds quickly to my requests. I would highly recommend Charlotte.

Very fast prompt service, and Charlotte is already looking at our next trip in May. I would not hesitate to recommend Charlotte to anyone. We are glad to have found Charlotte! The secret to a good Travel Counsellor is they get to know you and your likes and dislikes. If they know what you expect from your holiday it makes the whole process a lot simpler. Thank you Charlotte.

Very quick and friendly service. Competitive prices. Peace of mind that if you need any advice or help before or during your holiday it is always the same person you speak to.

Just booked our dream honeymoon with Charlotte - so very excited. She made the whole process very easy and stress-free which is great when you've got many other things to think about. We didn't have a definite idea of what we wanted at the start so she helped us narrow down our search making great suggestions and providing advice and information about our own ideas. She was always available, responded very quickly to questions and provided as many quotes as we wanted for different destinations and hotels. We wouldn't hesitate recommending her services.

We couldnt be more please with charlotte's help and assistance in booking our holiday and will not hesitate to get in touch again when we plan our next one

When I approached Charlotte we had already chosen the hotel/destination we wanted to visit so it was just a matter of getting it booked. I had little faith in the upmarket high street travel agent I had originally enquired at so asked a friend if she knew anyone who could help. I can see why I was recommended Charlotte as she's very thorough, friendly and efficient. We had to bring the holiday forward a month and it was proved no problem at all for her to action for us. I would use Charlotte's services again for future holidays and recommend her to friends and family. In this day and age it's lovely to have that personal touch.

Charlotte was a real help in organising our honeymoon. We told her our budget and where we wanted to go and she came back to us with a completely organised trip of a lifetime! I don't think we would have been able to arrange the trip ourselves without a significant investment of time and effort, which is difficult when you're also planning a wedding. Our honeymoon definitely lived up to expectations and we will be seeking Charlotte's help in planning our future holidays!

Charlotte has been extremely helpful in helping us to plan our honeymoon to Kenya. I would not hesitate to recommend her servies to anyone planning a holiday, and in fact I frequently do recommend her! She is very thorough and knowledgeable and goes out of her way to help you.

We love Charlotte! She really put as at ease during our first meet-up, where she found out our honeymoon needs and expectations. Then she got straight on the case to find us our dream honeymoon - it's saved us so much time and money (and valuable wedding planning time!). It's all booked now, and we can't thank her enough!

My partner and I have just returned from an amazing week's holiday in Cape Verde. The hotel (booked for us by Charlotte) was quite rightly judged to be the best on the island. The flights (also organised by Charlotte) left and returned on time. The organisation of the holiday was perfect, so we will certainly use her services again.

It took less than a week for Charlotte to find us what we hope will be the perfect holiday. She listened to all of our requirements (and there were many) and gave us a choice of 3 holidays which matched them all, we were spoilt for choice. She was friendly, approachable and very professional. We are confident that we have chosen the right holiday! Thanks Charlotte!

We haven't been abroad for over 8 years and had no idea what we wanted. Charlotte worked so very hard to find us a holiday that was absolutely perfect, despite our efforts to be the most awkward and fussy customers ever! Her knowledge of locations and hotels is outstanding. The whole experience was stress free and we can't recommend Charlotte highly enough.

We can't recommend Charlotte and Travel Counsellors highly enough. Charlotte has been an absolute star when helping us to choose and book our honeymoon destination. She took away all the stress and took care of everything, even reminding me to change my name on my passport! We had a magical honeymoon in Italy. We will definately be booking future holidays through Charlotte.

We have arranged a cruise for our honeymoon through Charlotte. I have a few special needs but nothing was too much trouble for her and it certainly took the worry away from me. After the cruise I am sure that we will book through Charlotte again.

Loved our holiday to Gumbet, Turkey in May 2010. Charlotte was fab all the way through from the search for a holiday right up until the day we got back. She was always available to talk (when I panicked about the ash cloud!!) and the transfers were easy, flights and hotel was great!! Will definitely book again!! Thanks Charlotte

Charlotte has been extremely helpful in obtaining my flights etc. Particularly being able to travel from Birmingham which makes things easier with the children living there. I would have no hesitation in recommending her to my friends in the knowledge that they will get good service with their travel plans.

Charlotte has just booked a holiday for the second time for me and a couple of my friends. This has been a big help to me as I was always the one who did all the work, but now I just ring Charlotte and it is all done for me. She is pleasant, efficient and always contactable. She goes the extra mile, even filling in the information on luggage labels before she delivered them to my door.