Charlotte Helstrom

My expertise

Sri Lanka
Thailand
Honeymoons
Disney
Families
Multi-Generational Travel

I'm based in

Kidlington

Available for new enquiries

The Only Thing You Buy That Makes You Richer: Your Next Holiday

Hi, I’m Charlotte and I’m a firm believer that life is better with a holiday to look forward to.

I have worked in travel since 2002 and have been a Travel Counsellor since 2009. I am also proud to be a Gold Travel Counsellor, which basically means I spend most of my time doing what I love: planning amazing trips for lovely people.

I live with my husband, Richard, and our two boys, Jasper and Jude (and Woody the Cocker Spaniel). As a family we know how precious time away is, whether it is a simple sunshine escape or a once-in-a-lifetime adventure. I understand that every family is different, and my job is to create holidays that feel just right for yours, whatever that looks like.

A few of my personal favourites:

Thailand: our first big family adventure and a destination that has completely stolen my heart. Friendly people, gorgeous beaches, incredible food and so many special memories.
New York: my ultimate city break. Fast-paced, full of energy and always something exciting to discover, whether it is your first visit or your fifth.
Sri Lanka: my overall favourite. I fell in love with the culture, the warmth of the people, the diversity of the country and, of course, the food. One moment you are in lush tea country, the next you are on a beautiful beach or spotting wildlife.
Cyprus: a destination that will always be special to me because it is where I got married.

I have also been lucky enough to visit places like the Maldives, Australia, Florida, and many parts of Europe. I grab every chance I can to discover new destinations and experiences, so the holidays I design are based on real insight and up-to-date knowledge.

I love hand-crafting every holiday I book but my favourite things to book are:

Tailor-made and more complex itineraries
Luxury family holidays and family adventure travel
Honeymoons and special occasion trips
Lapland and festive escapes
Cruises
Disney, Florida and theme park holidays

Think of me as your personal travel designer. I take the time to get to know what you love, what you are not so keen on and what would make your ideal trip feel extra special. Then I do the hard work, from researching and planning to those little details that make everything feel seamless.

96% of my clients rate me 10 out of 10, and many come back to me year after year and recommend me to friends & family, which is the biggest compliment I could ask for.

If you have an idea, a bucket list dream or even just a “we really need a break”, get in touch and let us start turning it into a holiday you will always remember.

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Explore my guides and blogs

Why I Love Working With DMCs (And Why They Are Brilliant For Your Holiday)

Adventure Travel

Private Tours

Honeymoons

Active Holidays

Tailor-made travel

Why I Love Working With DMCs (And Why They Are Brilliant For Your Holiday)

When you book a holiday with me, you are not just getting flights and a hotel. Behind the scenes, there is often a whole team of local experts helping to bring everything together seamlessly. These partners are called DMCs, and they are one of the main reasons tailor made trips feel so smooth, special and stress free. In this blog, I want to lift the lid on what goes on behind your itinerary and

01 Jul 2026 7   min read

Sri Lanka – A Journey Full of Smiles, Spice & Stunning Scenery

Sri Lanka – A Journey Full of Smiles, Spice & Stunning Scenery

Welcome to My Sri Lanka Blog! From ancient ruins to tropical beaches, Sri Lanka is full of beauty, culture, and hidden gems. Join me as I share travel tips, stories, and must-see spots from this incredible island.

20 Oct 2025 4   min read

A Magical Adventure at Disney World Resort, Florida: My Personal Experience

A Magical Adventure at Disney World Resort, Florida: My Personal Experience

Disney is one of my favourite trips to book for clients, and I love immersing myself in the magic to stay up to date on everything Disney has to offer. Last summer, I had the incredible opportunity to visit Walt Disney World in Florida, staying at Disney’s Grand Floridian Resort, exploring the parks, and even touring Disney Wish. A highlight of my trip was experiencing the VIP Guides, which made t

30 Jan 2025 6   min read

Our Family Adventure to Thailand

Our Family Adventure to Thailand

We have always said that having kids wouldn't stop us from travelling and that we wanted our boys to experience the world. Until now we've had some lovely family holidays in Europe, but we felt that now, with our boys being 12 & 8, was the time for our first real adventure. So where to go? We wanted something with a good mix of adventure, relaxation, new experiences and of course, somewhere suitab

08 Oct 2024 6   min read

Family Cruise - Voyager of the Seas

Family Cruise - Voyager of the Seas

Cruising is back!! My first ocean cruise since Covid and a special little Easter break with hubby and my two boys. It was also our first family holiday abroad since we got married in Cyprus in June 2017! Our home for 3 nights was Royal Caribbean's Voyager of the Seas. Following a £97million refurb, Voyager is welcoming passengers back to the seas again. Without a doubt this is a ship for familie

19 Apr 2022 3   min read

Cruising The Danube - My First River Cruise Experience

Cruising The Danube - My First River Cruise Experience

River cruises are something I’ve sold in the past but having never done one myself, when I was offered a place on a trip down the River Danube, naturally I jumped at the chance! After 3 long years of no international travel, I joined about 50 other travel agents on MS Vivaldi, part of the Croisieurope fleet and our itinerary took us to Vienna, Bratislava, Esztergom & Budapest. If you’re a fan of

30 Mar 2022 5   min read

Amsterdam & Antwerp Taster Cruise

Amsterdam & Antwerp Taster Cruise

I’ve never visited Amsterdam or Antwerp before so when I won a place on a weekend taster cruise with Cruise & Maritime Voyages (CMV), I was really looking forward to joining my TC colleagues to learn all about both cities and what CMV had to offer. The cruise embarked from Tilbury in London. Living in Oxford, it was a quick and easy journey on the train and tube and by 2pm we were on-board MV C

26 Sept 2017 4   min read

Dubai - A city for everyone

Dubai - A city for everyone

I last visited Dubai 13 years ago and I know from the many clients I have sent there over the years that it has changed miraculously since then. So when my Mum offered to take me for my birthday, I jumped at the chance to be able to see for myself how much this amazing city has developed following my last trip. Our journey started with Meet & Greet parking at Heathrow, this is so quick and easy

21 Oct 2016 5   min read

P&O Britannia Inaugaral Celebrations

P&O Britannia Inaugaral Celebrations

Imagine the surprise and delight when, back in November at our annual conference in Manchester, a room full of Travel Counsellors were told that we had all been invited to spend a night on the brand new ship by P&O, Britannia. My excitement grew when, a month before the event, I received my personal invitation in the post and with all the press coverage leading up to her launch, I really could

01 Apr 2015 3   min read

Olu Deniz - A Jewel In The Turkish Crown!

Olu Deniz - A Jewel In The Turkish Crown!

For our family holiday this year we decided to do something we have never done before… visit the same place twice! We went to the beautiful resort of Olu Deniz last year and loved it so much we were eager to go back again. With its iconic mountain backdrop and gorgeous blue seas, we just couldn’t resist another visit. I booked flights with Jet2 from East Midlands Airport, another two firsts

24 Aug 2014 4   min read

P&O Mediterranean Cruise

P&O Mediterranean Cruise

To celebrate my mum’s 50th birthday, we decided to book a summer cruise! We were travelling with a 6 month old baby so we opted for a 17 night Mediterranean cruise aboard P&O’s Ventura departing from Southampton. We parked at Southampton port, which was a quick and straightforward process. Your luggage is taken from the car and the next time you see it is in your cabin. We checked-in and boar

02 Jul 2014 3   min read

Captivating Kalkan

Captivating Kalkan

I was lucky enough to be given a place on a three night educational to visit our Discerning Collection properties in the beautiful resorts of Kalkan and Kas. Along with some of my Travel Counsellors colleagues, we started the trip in style by booking into one of the exclusive airport lounges at Birmingham to relax with a few drinks before our flight to Dalaman. On arrival in Dalaman, we were gr

19 Apr 2013 3   min read

My Magical Disney Adventure!

My Magical Disney Adventure!

As a treat for my 25th Birthday, knowing how much I love Disney, my partner took me to Disneyland Paris for 3 nights. We decided to travel on the Eurostar from London St Pancras as neither of us had been on it before and we paid a little extra to upgrade to the leisure select, which gave us slightly bigger seats and a trolley service meal. The whole experience was quick and easy all the way fro

13 Dec 2011 4   min read

What my customers say

I actually just recommended you to someone today! Thank you again for all of your help, you are so greatly appreciated and we will be using you again in the future!

Jen Hann

Lincoln

I would not hesitate to recommend Charlotte & her team for all your travel arrangements. We have been so impressed with their expertise & flexibility.

Liz Horwell

Oxford

Always really helpful, and happy to change the parameters to see if a better fit can be found for us, as a family of 5! Not our first booking and won't be our last!

Vicky Minty

Yarnton

Charlotte is absolutely wonderful! 10/10 would recommend her to anyone looking for help with booking a holiday. She is so helpful and knowledgeable; my husband and I felt completely at ease when booking our most recent trip. Thank you Charlotte!

Georgina Garland

Bicester

Charlotte provided a number of options for our holiday and was very efficient. If our holiday is as smooth as the booking we have no problems!!

Dave Callicott

Yarnton

She is fabulous, responsive, pro active and all round gem!

Jo Robinson

Witney

We’ve not been on our holiday yet but booking it was so easy with Charlotte. She was able to find 3 holidays with all the requirements we wanted from a family holiday and it was so easy to have these sent to the app. The hotel was actually one I’d seen while browsing myself but Charlotte secured us a better price than I’d been able to find. Brilliant service and we’re so excited for our holiday

Sophie Harris

Wantage

I would without hesitation always recommend Charlotte to do her very best for anyone wanting to book their holiday with her. I’ve been using Charlotte for many years and have never been disappointed with the service I have received. Charlotte will always go the extra mile to get me the exact Holiday I’m looking for ..I cannot recommend her highly enough.

Sally Dench

WEYMOUTH

I would never book anywhere else, I know that if I have any worries at all, Charlotte is there to help day or night. Amazing service.

Claudine Fleet

WITNEY

Charlotte has been amazing to work with, friendly and professional and took on board all our requests to create the perfect itinerary at a very good price. I will definitely recommend Charlotte and have no doubt I will be contacting her again in the future.

Ruth Palayiwa

Kidlington

For Charlotte nothing is ever too much trouble even if it’s just providing lots of quotes! She always goes that extra mile. I have recommended her to all of my family and friends.

Claire Brandon

Woodstock

Charlotte and her team are always attentive and provide an excellent service.

John Boyles

CHIPPING NORTON

Brilliant service, with quick responses and very helpful! Will definitely be using again. Thank you!

Anna Crawley White

Aylesbury

You are amazing!

Nadia Dickson

Cassington, Oxford

I would 100% recommend Charlotte, her service is fantastic and she sorts everything out so all you need to do is enjoy your holiday :)

Stuart Bravery

Newbury

Charlotte is an absolute pleasure to deal with. I feel confident being left in her very capable hands when traveling, knowing that she has your back no matter where you are in the world!

Sara Goddard

AYLESBURY

Charlotte has been amazing from start to finish for searching and booking our holiday. Nothing seems to be too much trouble and all queries have been dealt with so promptly. Great service.

Laraine Steffens

Yarnton

I would put more than 10/10! I have recommended and my friends now use her services too.

Donna Lovell

Stanford-Le-Hope

Charlotte was super efficient, friendly and made the whole process very easy, would definitely use again.

Carrie Abbott

Nottingham

It is good to have the personal touch when organising your holiday and to know that your travel counsellor is aware of all your requirements when searching for competitive deals on your behalf.

Lynne McCarthy

Crawley

We have used Charlotte a few times now and she has always been very professional, helpful and goes the extra mile to ensure we have the best possible holiday.

Glenn Jordan

Tilbury

Very helpful and patient with my Indecisiveness ! No question was too silly and always spent time finding the answers for me.

Anna Farrant

Farnborough

Super service as always from Charlotte!

Craig Moss

Middle Barton

Charlotte is so helpful and does all the hard work and research that i do not have the time to do. If it was left to me i wouldn't book holidays in time and they would be sold out or twice the price. I like the app - its really easy to use and to see at a glance how much more I need to pay.

Emily Ould

Orpington

Charlotte has been amazing and worked miracles on a very tight deadline, not only to get the holiday booked and Covid requirements sorted but also ensuring our boys got their pre departure packs and paper to write to Santa. Her communication was brilliant and she checked on us while we were away to make sure everything was as it should be. Brilliant service, thank you so much Charlotte.

Beth Gawthorne

Yarnton

I recommend Charlotte to all of my friends and family. I would never go anywhere else to book my travel.

Jenny Hill

Aylesbury

Absolutely brilliant service from Charlotte. She was always available to message or call and her knowledge was second to none. She asked all the right questions to understand what I was looking for and came back with some amazing options.

Chris Darley

Abingdon

I have already recommended Charlotte to so many people who have been impressed. She is the calm to my holiday mania. I know, we as a family are in good hands. I am never worried when she is involved. It means we can get more out of our holidays and relax and recharge more deeply. She is a superstar!

Leila Mills

Nottingham

Charlotte is lovely to work with.

Angharad Evans

Cardiff

Always so helpful and really puts herself out to get what you want . Could not ask for more.

Joan Constable

Oxford

Discover the world with me

Perfectly timed moments....

Perfectly timed moments....

Our guides timed our impromptu visit to Nine Arch Bridge perfectly

05 Oct 2026

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Let's plan your dream trip together

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Tailor-made for you

Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.

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Personalised service. Always

When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.

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Stress-free travel, and more time
for what matters most

I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.

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Support when it matters most

If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.

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01865 989130

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Finding your match...

Every unforgettable journey starts with the right person by your side.