I initially booked a 3 week trip to Vietnam and Cambodia with Claire Coombes and Travel Counsellors in September 2019 to travel in July and August 2020. Due to Covid this trip was unfortunately cancelled twice and we didn't get to go until July and August of this year. Throughout the whole process Claire was absolutely superb and I can't recommend her highly enough! The initial planning stage and what we wanted from the trip was so well organised and Claire's advice and recommendations throughout were spot on! Despite of all the disruptions, due to the postponements, nothing was ever too much trouble for Claire to rebook and reorganise and this was extensive such as numerous changes to flights and the itinerary, some of which were because we changed our preferences. Claire was always accommodating with all of these and dealt with potential problems and concerns promptly and efficiently. Prior to our departure she constantly sent us travel updates and visa information from the countries we were travelling through and to. Of course the real test of Claire's organisation was how successful the trip and holiday was. It didn't disappoint! The whole holiday went without a single hiccup. The hotels we stayed in, recommended and booked by Claire, were all excellent. The 10 day tour we did was excellent too and again a Travel Counsellors' recommendation. We had a number of transfers throughout the trip and our guides and drivers were always there to meet us therefore avoiding any stress when arriving in strange surroundings. Claire arranged a superb bespoke holiday for us and I would certainly use her and Travel Counsellors' services again. Letting the professionals book and sort it for us avoided a lot of stress and ensured an extremely smooth and enjoyable trip of a life time! Thank you Claire.

Thanks again for arranging our 40th Birthday break in Rome. It was great! The hotel and location was brilliant. Everything went smoothly and the private transfer was perfect. We loved Rome and now cant wait until our next break. Thanks again

Where to start…… you did an amazing job. The hotels were out of this world. A couple even acknowledged my birthday by leaving a bottle of bubbly in the room. Everything was so well organised and our designated drivers were always early for a pick up which was no problem to us as we were always ready and didn’t like to be late. Two weeks just wasn’t long enough to see such a fantastic country. We loved the people, the food, everything about South Africa. We met a lovely group of people along the way when we moving from hotel to hotel. The cooking lesson was fun. We were given some masala spice and a recipe book to take away with us, which was lovely, although our cases stunk of curry for the rest of the holiday! Looking forward to “working” with you again in the future

Great hol, you did a fantastic job as always. Many thanks

Have been back from Mauritius for some time now and am sorry I haven't been in touch before. Would just like to say that we had a wonderful holiday and met some lovely people along the way. Thank you so much for organising it for us. Once again, many thanks - we made some lovely memories.

Hi Claire just getting over the jet lag but would like to say a big thanks to you for the wonderful organisation of our holiday in Java and Bali everything was great the hotels the experiences, the drivers picking us up etc could not of asked for better I will recommend your services to everyone I know. Thanks again

Claire is always very helpful, and knows what sort of holidays and hotels we like. With Claire there is always the personal touch.

Thank you Claire, no one could have done more to help us get the holiday we wanted. You are a star, thanks again

Very responsive, even when we had to ask for changes to the options we were looking at, and always offered options completely in line with what we were looking for. Very helpful on follow-ups too. 10/10

Cannot rate highly enough 10/10

We're in Australia at the moment in the Lodge you recommended and we just wanted to let you know how much we're all enjoying it. We're sat on the balcony now in the sun with the hot tub! It's a really amazing place and we'd not have known about it if you hadn't recommended it to us so thank you.

Very helpful and professional

Fast, efficient and knowledgeble service

Claire was very helpful, and found the holiday and flights that we wanted very quickly .

Our service from Claire has always been outstanding with all our holidays .

Claire has organised my holidays for many years. She is an excellent Travel Counsellor - knowledgeable, reliable and very pleasant.

Very good, helpful, prompt advice and support. Claire responded very helpfully on this occasion to a request with a tight turnaround. Much appreciated!

Excellent customer service and support would always recommend. Claire always goes the 'extra mile'.

Claire is fantastic at her job, really enjoy talking to her

Claire provides a personal, professional and efficient service. I have already recommended her to others.

Ben and I had the most incredible holiday in South Africa. It honestly completely exceeded all of our expectations and has quickly jumped into our second favourite holiday ever! We were blown away by every single hotel you helped us pick. We were also so glad we decided to self drive in the end as it was so easy and gave us the flexibility to do what we wanted, when we wanted. It's really easy to navigate and we were able to just stop to admire the stunning scenery and the odd penguin or two! The hotel was just so special. It opened our eyes completely to boutique hotels and completely exceeded all of our expectations. Overall, thanks again for helping make this a trip of a lifetime.

Now that we're back and sorted, we just wanted to take a minute to say a very big thank you to you for organising such a fabulous holiday for us. Everything ran seamlessly. Loved New York but the resort in Antigua surpassed our expectations - it really was paradise and we cannot fault the hotel. We just loved our room being right on the beach and effectively having our own private beach as there was rarely more than 15 people in view along the whole bay. Think you/we are going to struggle to better it in the future! Thanks again.

This is the first time I have ever enlisted the help of a third party to plan my holiday and I wonder how I have managed in the past. Because South Africa is such a vast country, and this was going to be a trip of a lifetime, I didn't want to miss out anything. Claire was so helpful. She responded promptly to emails, rang me if I had any queries and didn't laugh at my silly questions as the whole experience of a travel planner is totally new to me. I kept making adjustments to the itinerary to suit our budget and timescale and Claire came up trumps every time. I will certainly be contacting Claire again in the future, and would have no hesitation in recommending her to friends and family. Everyone needs a Claire to organise their holiday!

Claire was amazing from the word go. I loved the personal touches including hand delivered documents and a thank you for booking in the form of little chocolates. The knowledge she has is second to none and I felt under no pressure to take those extras like insurance or car parking (I took both as the prices were really competitive).