Sent by Colin Campbell
Edinburgh 05/08/2025
Claire was very helpful and kind had a lot of knowledge about my trip to Australia.
Based In London
Claire MacInnes
Available for new enquiries
Looking for help with your business travel? Find out how I can help here
It's Nice To Meet You
Hello, and welcome to my page. I run an independent, tailor-made travel business powered by Travel Counsellors. That means I deliver a uniquely personalised service. Every call, every customer, every booking matters to me. It is my business, after all. And you would be in good hands. I have over 20 years’ experience in a variety of roles in the travel industry, having been a tailor-made travel agent, an Australia and New Zealand specialist, an airline executive and a corporate account manager. I have lived and worked in America, Australia and New Zealand and have explored many places in Africa, Asia and Europe.
I have often been asked what my favourite destination is and it is so hard to answer. I loved living in New Zealand, which is a country of such outstanding beauty. Another favourite destination is Laos, where the people were just so friendly. I love wildlife, so seeing gorillas up close in Rwanda and baby pandas in China are fond memories. While I adored the completely alien nature of my trip to Tibet, the sheer luxury of my hotel in Antigua is hard to top.
Travel is my passion. I love exploring new places, learning about different cultures and enjoying new experiences.
But as we have seen this past year, travel can be impacted by any number of outside issues. But this is not new to me. I have helped my customers through some tough times, such as 9/11 cancellations, Icelandic volcanic ash clouds, SARS and Ebola breakouts, airline strikes and airline collapse and now a global pandemic with COVID 19. All of these experiences have shown me the true value of using an agent that you know and one that you know you can easily get in touch with. Let me sit on hold to the airline to get your refund; let me search for new flights home when your airline call centre isn’t answering. More importantly, though, let me recommend the right holiday for you.
As I work from home, I am on call 24 hours a day, 7 days a week. This means I can provide unparalleled personal service and care before, during and after your trip, offering you the high-end VIP service... without the high price!
Call me today for a quote on your next trip
My customer stories
Sent by Sylvia Powell
London 05/08/2025
We are so grateful to Claire for planning our holiday to Protaras, Cyprus, in October to celebrate our first year wedding anniversary! From start to finish, Claire has been professional, attentive, and genuinely invested in making our trip perfect. She took care of every detail — from the beautiful hotel with stunning sea views to arranging airport transfers and advising the hotel it’s our anniversary. Claire really listened to what we wanted and made sure everything was just right, helping to create the perfect setting for our special occasion. We couldn’t have asked for a better travel consultant and we’ll absolutely be coming back to her for our future adventures. Thank you, Claire, for everything!
Sent by Rebecca Barnes
George, South Africa 22/04/2025
The service I received from Claire blew me away! She worked quickly and efficiently to secure our family the best flights to suit our varying needs - and we required four itineraries! I would not hesitate to recommend Claire and will be using her for all our future travel planning!
Sent by Neville Broadbent
Suffolk 19/11/2023
Claire makes the most brilliant arrangements for my holidays and I would recommend her services wholeheartedly.
Sent by Marion Dewar
London 28/09/2023
Claire searched and continued to search for the best options for my trip to Belize next year - the best prices and the most convenient routes. Although I had worked in the travel industry for many years, I don't have the most up to date information and might have been caught out by some airlines not including baggage in their lowest fares. And having been let down by BA on a European trip earlier this year, I now feel confident that I have the support of Claire and her colleagues in case of delays or cancellations.
Sent by John Robertson
Glasgow 21/09/2023
Excellent service advice and guidance and a prompt response every time. Like having our old high street travel agent back to help avoid the pitfalls of online DIY booking.
Sent by Colin O Shea
Essex 29/08/2023
Travel Counsellor Claire MacInnes went over and above board to accommodate my requirements, and for this I will be most grateful, and would recommend her every time. Thank you Claire!
Sent by Ellen Clancy
London 25/07/2023
Thank you, Claire, as always so helpful and patient with my frequent changes!
Sent by E Clancy
London 14/09/2022
As usual, Claire has been fantastic, and very patient with me especially since I made a mistake with some of my travel dates! Thank you Claire, I really appreciate all your hard work getting me the itinerary I wanted!
Sent by Bethany Mason
Wigan 14/09/2022
Claire found me a great deal when i enquired for a holiday, unfortunately the deposit was too much for me which is out of Claire’s control, so i picked a new destination and had it booked within hours of Claire finding it, she kept on top of my enquiry and kept in contact the whole time, and answered lots of questions that i had, thank you Claire!
Sent by Alibek Mukhanov
London 14/09/2022
Claire has been exceptional in helping us plan our honeymoon. We are a young couple, who don't usually have the means to afford such extravagant trips, but Claire really listened to our initial requirements (and then feedback after the first wave of suggestions) and now we are both really excited and looking forward to our trip! Claire is easy to reach and always responds. We hope she will continue to support us as we fly off to our honeymoon in Greece!
Sent by Rachel Lewis
Berkshire 14/09/2022
Claire was helpful and patient and able to offer us a number of options. I’m not a very experienced traveller, but Claire explained clearly the various options.
Sent by N Hibbert
Chester 14/09/2022
Claire has gone over and above with our booking and I would not hesitate in recommending her or travel counsellors to my friends and family. Thanks so much Claire for all of your help
Sent by A Morley
London 14/09/2022
Wonderful service. Very prompt replies to my questions.
Sent by Jill Glover
Shropshire 14/07/2022
There was nothing too much trouble that Claire couldn’t sort out for me. So friendly and knowledgeable and answered all my questions. Although my holiday isn’t until next year I feel confident all is in hand with Claire.
Sent by Chris W
Lancashire 20/06/2022
Claire has been wonderful from start to finish, our requirements continually changed during the time when we were booking, but Claire was quickly able to get updated quotes to us. Thanks Claire.
Sent by V Smith
LONDON 07/02/2022
Great service from Claire. She was very responsive, a good communication and sensitive to our requirements.
Sent by Theo G
LONDON 31/01/2022
This is the first time I have used travel counsellors to arrange a holiday and I cannot recommend the experience more highly. I decided to use travel counsellors due to very difficult and stressful personal circumstances and Claire has been incredibly patient with me throughout the decision-making and booking process.
Sent by Tessa Richmond
London 31/01/2022
I’ve already recommended her to two people. What a helpful, knowledgeable and professional lady!
Sent by Samuel Boniface
London 14/01/2022
Claire was fantastic. Her knowledge, enthusiasm and experience helped us plan our perfect honeymoon. We received professional and personal service at all times and our emails were always answered the next day. We felt our honeymoon was personal to Claire, she wasn't just booking us a holiday, she was helping us plan the trip of a lifetime. We really can't say enough good things about her, she was fantastic!
Sent by Ellen Clancy
LONDON 27/10/2021
Claire was brilliant, helping me plan a trip to 2 different countries that was turning into something very stressful and costly when I tried to do it on my own. Thank you!
Sent by Richard S
LONDON 11/10/2021
I found Claire to be extremely helpful and responsive - and has tried her very best to find us a good, flexible deal (and we're very excited about the holiday we have booked). The service has been great. It's a long time since I booked through a travel agent (like most people I always do it myself online) but actually, the convenience of going through Travel Counsellors is great. And as far as I can tell, it's no more expensive than if I booked with the hotel/airline directly. So overall, top marks!
Sent by Nicole Weavers
LONDON 29/07/2021
Hi, I just wanted to say a huge thank you for your help with the Covid testing information. You explained all the regulations and saved me a fortune.
Thank you
Based in
My Blog
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
Boutique River Cruising in France
04 April 2023
I was lucky enough to join the S.S. Joie de Vivre in Paris for a mini cruise on the river Seine. Joie de Vivre means the “joy of living” and stepping onboard this luxurious ship you can see how it earned its name. The ship was extraordinary, elegant with handcrafted furniture, fine antiques, original artwork including a Picasso. I slept in a bed that cost $10,000! It was so comfortable I didn’t wa
Going Full Attenborough with the Rwandan Gorillas
19 October 2022
One of my most memorable trips was visiting the gorillas in Rwanda, which I did as part of an overland trip with Dragoman. We had to hike for four hours into the mountains, but it was more than worth it. We even saw one of the remaining gorillas from Dian Fossey’s famous study. We also saw the only twin gorillas in existence at that time. It was truly a magical experience watching the youngsters r
Aussie specialist
06 October 2022
I was 22 when I first went to Australia. I had finished University and decided to take a year to explore the world before I got a job. I landed in Cairns and made my way down the east coast to Brisbane, then back up again to Kakadu, before I took a job fruit picking in Kununurra, Western Australia. I then travelled down the middle of the continent, through Uluru (Ayers Rock) and on to Adelaide,
New Zealand - I loved it so much I became a Kiwi!
21 September 2022
New Zealand - I loved it so much I became a Kiwi! One of the most beautiful countries I’ve ever visited is New Zealand. In fact, I loved it so much I made it my home for over 7 years. I first travelled there in 1996, as part of a work trip. I was already an Australian travel specialist and I wanted to learn more about its neighbour. We landed in Christchurch on the South Island and I visited Dun
Honeymoon in the Amalfi Coast
05 October 2021
I was lucky enough to honeymoon in the beautiful Amalfi Coast. We flew into Naples where I had the best pizza I’ve ever eaten and stayed one night. We then picked up our hire car, the stunning Fiat Barchetta and drove to Sorrento. Driving in Italy is not for the fainthearted, we saw a lot of chaotic driving, and banged up cars and vespas and that’s before we got to the road of a thousand bends
Antigua and Barbuda - A beach for every day of the year
26 June 2021
Locals love to brag that Antigua is home to 365 beaches. That's a beach for every day of the year! A beach! Every day! Whilst I cannot confirm if there are indeed that many, the three different resorts I stayed at had the most amazing beaches: Carlise Bay, Blue Waters and Gally Bay. What is not open to debate is that a holiday in Antigua will provide pure relaxation and (what we ALL need) a change
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