Based In Chatham

Deana Bourne

Available for new enquiries

It's Nice To Meet You

Dreaming of turquoise seas, sun kissed beaches or waking up to a new horizon each day on a cruise? I am Deana, an experienced Travel Counsellor with a passion for the Caribbean, life at sea, Asia and beyond. Holidays should feel effortless, from the moment you start dreaming to the moment you unpack at home.

Over the years I have been lucky enough to explore stunning destinations including the Indian Ocean, Australia, South Africa, Asia, Europe and the Caribbean. It is also no secret that I have a passion for cruises. From boutique stays and luxury beach resorts to ocean liners and multi centre itineraries, I have turned that passion into a 26 year career helping my clients plan the trips they have always imagined.

Do you picture yourself exploring a new city, wildlife spotting on safari, sailing the ocean waves or sipping a cool drink on a sandy beach? You tell me what matters most to you. When we work together, I start with you: how you like to travel, what you enjoy, and what you definitely do not! I then design your bespoke holiday around your budget and style, using trusted partners, first hand insight and honest advice. Think of me as your own travel designer, here to save you time, remove the stress and be there if you ever need support.

Whether you are planning a once in a lifetime trip, a family adventure, a city break or a relaxed week in the sun, I take care of every detail so you don't have to, from finding the right hotel, ship or villa, to arranging private transfers, excursions and those little touches that make a holiday feel truly special.

I never travel without a good book or a restaurant recommendation, although on one weekend away I arrived to discover I had left my carefully packed clothes at home! What is my favourite experience? There are too many to list, but some stand outs include spotting the Big Five up close on safari in South Africa, sailing under the Golden Gate Bridge in San Francisco, feeling instantly at home on a Greek island, enjoying the ocean views from a beach in Antigua, taking in the panorama from the top of Sydney Harbour Bridge and watching the stunning sunsets in Mauritius.

Your journey begins with a conversation. Get in touch, let’s plan your next holiday together.

“The best things in life are the people we love, the places we’ve been and the memories we’ve made along the way”
Anonymous

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My customer stories

Sent by Malcolm Spencer

Deana is always happy to assist us, knowledgeable and attentive.

Sent by Alison Clews

Very helpful, supportive and lovely manner.

Sent by Gary Friel

Deana is very efficient and diligent. Invaluable service!

Sent by Gary Friel

Deana is very efficient and diligent. Invaluable service!

Sent by Graham Ives

Brilliant as normal. Thank you Deana.

Sent by Jill Woodbridge

Always so easy to book with Deana. I know she will take note of all my preferences and provide me with great choices of holidays.

Sent by Mandy Ward

Deana is always very helpful, knowledgeable and honest with her advice, with great attention to detail. I would definitely recommend her to friends and family for future travel / trips.

Sent by Shona Burford

Deana is amazing! She sorts all our holidays out efficiently, quickly and with attention to detail and has done so for many years. Nothing is too much trouble for her and even when we had to postpone a holiday, Deana was there for us getting it all sorted. I don’t hesitate to recommend Deana to friends who are thinking of taking a holiday.

Sent by Sarah Orr

As always, Deana was helpful and accommodating and found us just what we were looking for. Highly recommend.

Sent by Amy Lewis

Deana is brilliant, she listens to what you would like from a holiday, finds and shares suggestions and is so helpful throughout the whole process. I highly recommend!!

Sent by Ivan Lawford

Deana is very helpful and really friendly. She found us a great holiday.

Sent by Joanne Chance

Always so helpful, knowledgeable & patient. A pleasure to do business with.

Sent by Nuala Brady Murphy

Always feel there is a personal interest in my holiday and that I am the only one who matters.

Sent by Ivan Cottle

Deana was extremely knowledgeable and helpful, she built a really good package incorporating all of my to do's. Can’t wait till I go! Thanks Deana

Sent by Rosalyn Lewis

Very helpful and prompt. Excellent service provided from Deana

Sent by Gary Russon

Keep doing what you are doing!

Sent by Jill Woodbridge

I happily recommend Deana to my family & friends

Sent by Anthony Chowne

Deana asked questions to make sure she was looking to provide the right holiday. She was able to quote against six options and was happy to look at tailoring further once we'd picked the hotel. Fantastic service.

Sent by Claire Duffy

Nothing is ever too much trouble. Deana takes all the stress and uncertainty out of booking a holiday!

Sent by Daphne Ford

Deana couldn’t be more helpful never book a holiday with anyone else completely trust her once I have booked I can relax knowing everything will be perfect.

Sent by Ron Tyler

I already have recommended Deana to my friends and am planning my next holiday already, Deana is just amazing and so helpful and booking and planning your trips is just stress free say where and what you want to do and Deana does the rest as she is the best.

Sent by Mandy Ward

Thank you for all your help, attention to the detail and patience with this booking, while I pondered our various options. Much appreciated and we're really looking forward to our holiday in September.

Sent by Dawn Jansen

I cannot put into words how grateful I am for the help and support Deana has given me in putting together my trip to Singapore and Australia planned for April 2026. She has worked tirelessly to get everything just right, liaising with Southern World in Australia, which was no mean feat given the time difference, and reassuring me, when required, with different aspects of the itinerary. I cannot praise Deana’s customer service highly enough and would recommend her to all friends, family and colleagues at the drop of a hat. Thank you so much Deana, you’re one in a million!

Sent by Mark Keith

I have always found Deana more than helpful and accommodating, we travel as 4 so we have quite specific requirements to satisfy us all and Deana manages to do that

Sent by Susan McMahon

Very dedicated to making sure you get the right holiday for you.

Sent by Claire Geddes

This is our 4th holiday booked with Deana and always a 5 star service

Sent by Alison Daly

Deana is totally dedicated to ensuring that we get the best holiday for our personal requirements , she often goes above and beyond to to make sure that all runs smoothly and we have as much decision making information as possible . Wouldn’t consider holidays without consulting Deana first.

Sent by Shona Burford

I frequently recommend Deana to friends and family. She always arranges our holiday with the utmost professionalism. She gets back to us promptly and has a good knowledge of the holiday industry and is always so friendly, patient and helpful. Our holidays always run smoothly because they have been organised by Deana. Would always recommend her.

Sent by Julie Aspinall

An amazing personal service working with Deana. She made booking our special anniversary holiday seamless and we will definitely work with her again for future holidays.

Sent by Charlie Lambert

Dubai + Maldives - Great Holiday We booked a holiday through Deana to go to Dubai & the Maldives during the beginning of March for 2 weeks. The whole process of booking the holiday was really easy and Deana was always quick to respond to any queries we had. Deana also made an extra effort to ensure that the hotels and packages were tailored to our own needs given it was a special holiday for us, which was a nice touch. What was also great is that the quotes provided by Deana were always much cheaper compared to when we researched the holiday ourselves. We did use a number of comparison sites to try and find the best deal but they never come close to the quotes provided by Deana. The holiday itself was brilliant and went beyond our expectations! The rooms and facilities in both hotels were amazing, especially the water villa in the Maldives! We also mentioned to Deana how much we liked food/drink and both hotels had everything we needed from local to international cuisine! Whilst the journey was a long one which involved connecting flights, the times booked by Deana were perfect and ensured that we had plenty of time in-between flights and were never rushing to make a connection which was also good as well :) Whenever we look to book a similar holiday again, we will definitely look to book via Deana!

Sent by Gary Friel

Deana is very efficient and makes our holiday search so easy. Keep up the good work!

Sent by Kevin Honour

Deana is very knowledgeable when it comes to putting together bespoke holiday packages. She is very helpful and will always go the extra mile to meet your needs.

Sent by Deborah Griggs

Very helpful and friendly

Sent by Graham Ives

Great service as normal!

Sent by Joanne Chance

Nothing is ever too much trouble. Professional, friendly & patient. Provides a great service.

Sent by Helen Powell

We would definitely recommend Deana without hesitation. She is knowledgeable, understanding, patient, friendly and above all a professional.

Sent by Jill Woodbridge

Great service as usual.

Sent by Daphne Ford

Wouldn’t book a holiday with anyone else!!

Sent by Gary Hoffman

Of course, we have already recommended Deana . She goes above and beyond what you would expect from a TC partner . No we are not related!

Sent by Michelle Warren

Very helpful ! could not do enough! Answered any questions we had .

Sent by Amy Farrow

Because you are brilliant!

Sent by Kerry Thomas

Deana went over and above to book the holiday of a lifetime for us in 2025. We wanted to visit Asia but have never been there before, so we were very grateful for Deana's knowledge on the best places to visit with 2 teenagers, whilst taking into account the weather in different regions. She initially sent us various options based on our preferences and we went from there until we came up with the perfect holiday for us. Thank you to Deana for all the time and effort she has put into this. She has been brilliant!

Sent by Gary Russon

Deana was great throughout the whole process

Sent by Nuala Brady Murphy

Always excellent service and amazing communication. Everyone should use!

Sent by Lauren Whalin

You always deliver EXACTLY what we want. We wouldn't book with anyone else!

Sent by Alison Daly

We have complete confidence that Deana will take care of our requirements with diligence , thoughtfulness and great expertise

Sent by Joanna Trinder

Deana totally understood my needs and requirement and put together exactly what I would chosen myself. Thank you for putting together our family holiday to Thailand and taking the time and care with all the details!

Sent by Charlie Lambert

Thank you for all the help over the past few weeks Deana with helping us book our holiday! We really appreciate how you responding to all of our asks within a quick timeframe and helped us with any questions we had! We'll be sure to seek your help again should we be booking any more similar trips :)

Sent by Graham Ives

Always very thorough

Sent by Joanne Chance

Deana is always so helpful & listens to what we want from our holiday. She is a pleasure to do business with & is always professional.

Sent by Donna Martin

Deana is like a guardian angel. She’s there for every need of your travels and always delivers the best of service and advice. I wouldn’t go anywhere else!

Sent by Rebecca Lambert

Deana was so knowledgeable & helpful, it was a great, easy way to book a holiday. I would highly recommend.

Sent by Paul Robson

Deana is always friendly, polite and enthusiastic. She will offer advice and guidance to ensure we get the best from our holiday and when we make any changes she takes these in her stride. It is like working as a team to develop our holiday plan.

Sent by Claire Duffy

We've booked through Deana 4 times now, and each time she's been brilliant.

Sent by Daphne Ford

Wouldn’t book a holiday with anyone else she is brilliant once I have booked I have complete peace of mind and know if there was a problem Deana would let me know.

Sent by David Stubbs

Excellent service

Sent by David Stubbs

Excellent service

Sent by Julia Masters

Excellent, friendly service which resulted in us booking a holiday we are really excited for! Thank you.

Sent by Dawn Jansen

When booking through Deana, you are guaranteed second to none customer service, she will always go above and beyond to get you exactly what you're looking for!

Sent by Kim Garcia

Deana is a true professional, going above and beyond. Taking care of the smallest details. She provides clear details and communications around the vacation planning.

Sent by Shona Burford

Deana is so helpful, friendly and efficient. She has a wealth of knowledge and always replies promptly. I trust Deana 100% with booking our holidays and wouldn’t go to anyone else. Thank you Deana for all your help and support with our travel plans.

Sent by Nuala Brady Murphy

I have shared details and friends have used. They also believe it’s a fantastic personal service and will use again, and have told their friends

Sent by Glenn Bolton

Deana goes above and beyond to satisfy her customer needs and is always available for questions, her customer service is second to none.

Sent by C Eves

We found Deana very approachable, she listened to our ideas/needs and came back with some suggestions ,we tweaked a few things and when pleased with the package she booked everything for us.

Sent by Joe Hartland

Deana was a great help with booking two holidays for me; one being my honeymoon. Very responsive and knowledgeable. Would highly recommend to anyone!

Sent by Hanna Bourne

Everything is always so efficient, well structured and easy to understand with small things considered that make a big difference. Not having to worry about anything from checking in to arranging collection for a trip - would never book any other way! Thank you :)

Sent by Gary Friel

Deana is highly skilled and professional and makes our life easier by planning our holidays.

Sent by Alison Daly

Deana gives an amazing service and always goes the extra mile for her clients . We know that we can trust her to do the absolute best for us 100% of the time

Sent by Sarah Morris

Deana is brilliant - friendly, helpful, reassuring and very knowledgeable with nothing being too much trouble when she is working with you to arrange your ideal holiday. She is really invested in ensuring your experience is the very best it possibly can be.

Sent by Carol Openshaw

Our booking experience has been fantastic. Now looking forward to the actual holiday x

Sent by Rebecca Russon

We have just got back from our 9 day honeymoon in the Maldives and can’t thank Deana enough for her help organising everything. She was so patient sending us lots of options for our budget and listening to what we wanted out of the holiday. The flights, transfers and resort were all brilliant and ran so smoothly, we had the most amazing time. We won’t hesitate to use Deana to book our trips in the future and will recommend her to everyone! X

Sent by Sarah Hirsch

We always get excellent service from Deana - we can't wait to start planning our honeymoon with you!

Sent by Jill Woodbridge

Brilliant service, as usual. Nothing is too much trouble for Deana.

Sent by Erica Thuell

Deana always gives us great choices to choose from. Highly recommend!

Sent by Mandy Burdett

John and I had a great time loved everything about South Africa. Itinerary was brilliant everything run Smoothly with pickups and excursions. Staff were lovely in both hotels and couldn’t fault anything from start to finish. Safari what can I say definitely exceeded our expectations. Deana did a great job and we are so grateful .

Sent by Andrew Stigle

Excellent personal service

Sent by Hollie Loveland

Deana provides a wonderful service working with our budget and needs in mind. She takes the stress out of booking a holiday and gives you peace of mind when you’re away. She really goes above and beyond and helps us to create precious memories for us to treasure for years to come

Sent by Marie Graham

Will always acknowledge your email so you know it has been read & that she will next be in contact with a quote. Always professional, helpful & strives to do the best for the client, appreciate her honesty also x

Sent by Rebecca Bolton

I would recommend Deana she is really helpful and try’s her best to accommodate everything you want from a holiday and has delivered the best holidays thank you .

Sent by Shane Smith

Thankyou for all your help

Sent by P Dyer

What a superb and efficient service I received from Deana following my initial enquiry . I would not hesitate to recommend Deana and TC to any of my friends and family. Brilliant!! It takes away ALL of the headache of trying to put together a travel plan.

Sent by Henry Staff

Caring friendly nothing too much bother. Excellent service.

Sent by Gary Friel

Deana is so helpful and dedicated to ensuring that we have the best holiday experiences, Thank you.

Sent by Francis Hallford

Already recommended you to someone!

Sent by Lauren Whalin

We highly recommend Deana and her business to all of our friends and family.

Sent by Julie Balcombe

Cannot fault Deana’s customer service, speed of replies and the detail and quality of her quotes. really impressed and made it so easy for us to make a decision.

Sent by Joanne Chance

Deana is so helpful & patient & goes out of her way to provide you with first class attentive service. We have booked 3 holidays with her this year & on all three bookings we could not be happier.

Sent by Nicola Parris

Deana was amazing and makes sure she has all the finer details to find your perfect holiday. I can’t thank her enough for searching for our holiday and will definitely be using Deana again.

Sent by Graham Ives

Always an excellent service

Sent by Alison Daly

Deana provides a 1st class service, she has a great depth of knowledge and experience . She also goes above and beyond to give a very personal tailored service.

Sent by Shona Burford

Deana has always been extremely helpful, efficient and knowledgeable when booking our holiday. I would not have anyone else organise our holidays for us and would have no hesitation in recommending her to others - which I have often done.

Sent by Alison Clews

Alway so helpful and knowledgeable.

Sent by Gary Hoffman

I Have already recommended Deana to family and friends , having used her services before , and received a gold star service.

Sent by Brian Sampson

Very knowledgeable and responsive to enquiries. Also provides great suggestions for locations and itineraries. Couldn’t fault the support either during Covid-19 lockdown and obtaining refunds for cancelled travel.

Sent by Dawn Tuff

Deana is personable and enthusiastic. Her dedication and commitment to sourcing a holiday fit for us has been evident in all our interactions. No answer is silly, no request is too much trouble. Deana has professionalism and customer service down to a tee! I noted that some of the emails received were really late at night, another indication of now committed to her service provision she is. Would highly recommend and use again.

Sent by Claire Duffy

Our upcoming trip will be the third holiday Deana has arranged for us and the previous 2 were tailored perfectly to us based on the criteria we gave her. I honestly can't imagine booking a holiday any other way.

Sent by Nuala Brady Murphy

All my colleagues, 4 so far, are delighted with your service and will def use you in future. You were able to tick all there boxes meet their needs and stay in budget Thank you, you do a great job with a personal touch.

Sent by Christopher Wilcox

If you have specific holiday requirements we would recommend Deana

Sent by Amy Farrow

Deana was brilliant, so efficient, friendly and helpful

Sent by Rebecca Parsons

Deana was knowledgeable, friendly and really helpful.

Sent by Catherine Little

Deana was wonderful. She was polite and friendly. Took the time to find out our likes and dislikes and by doing this has found us a wonderful summer holiday within our budget. I have already recommended her to a few of my friends.

Sent by Mandy Burdett

Deana was brilliant in organizing our holiday and very knowledgeable so happy with what she sorted for us.

Sent by Dawn Jansen

Deana always goes above and beyond to find what you're looking for; her customer service is second to none!

Sent by Elizabeth Moles

Travel Counsellors offer good value for money our agent Deana is extremely helpful nothing is too much to ask for.

Sent by Jill Woodbridge

Brilliant personal service every time

Sent by Erica Thuell

Made great suggestions and created a great trip package bespoke to us!

Sent by Rebecca Bolton

Deana was so helpful and made me at ease booking my first family holiday abroad. Can’t wait for our holiday now thank you!

Sent by Keith Hills

First class service will certainly recommend.

Sent by Julie Parrish-Evans

Have already recommended Deana Bourne. She has provided us all with outstanding holidays and she arranged our wedding in Hawaii which went with out a hitch and we enjoyed every single minute of the day and the Honeymoon that followed. Very happy and confident to recommend her to friends family and colleagues.

Sent by Georgina Budden

Deana always listens to our brief and finds us beautiful hotels we are always pleased with. She answers any questions or last minute panics we might have and makes our holiday experience enjoyable and relaxing.

Sent by Paul Robson

Very helpful and committed to meeting our holiday requirements. Kept me informed on progress and highlighted any issues or concerns.

Sent by G Ives

Deana is excellent at her job. She always takes time to listen to your requirements and finds you a perfect holiday.

Sent by Stephanie Latimer

Deana has been very helpful in organising our holiday. We have got exactly what we wanted and more. Its been a pleasure booking with her.

Sent by Mike Mackie

Excellent service Thank you for everything

Sent by Gary Hoffman

I wanted to give 11out of 10, Deana has gone above and beyond in service

Sent by A Paterson

Deana was fantastic

Sent by Emma Crocombe

I would recommend Deana to anyone - she is so super organised and replies to emails so quickly. We always feel in safe hands when she is booking a trip for us, either with my family or friends.

Sent by E Moles

Deana has been amazing. Offering a good variety of holiday options. Little tweaks were no problem. Will give her details to my friends and family.

Sent by Joanne Chance

Deana is always so professional & focused on giving her customers an excellent service. She’s so attentive & listens to what we want & picks up on every detail. A lovely lady

Sent by H Schaper

Deana has been superb with my first cruise booking and answered all my questions promptly! Will recommend to my friends. Thank you!

Sent by Kevin Honour

Deana is always helpful, well informed and ready to go the extra mile, in order to accommodate all of your holiday needs.

Sent by G Bolton

Very friendly informative and competent experience

Sent by Jill Woodbridge

Always had excellent service from Deana, have recommended her to several family & friends & they too have been so pleased with the service they have received.

Sent by Emily Wood

Deana you have been brilliant from start to finish. The whole process as been super easy and you really took the time to listen to what we was looking for in a holiday. We cant wait to go on holiday now! Thanks so much. xxxx

Sent by Kerry Thomas

We've booked a number of holidays through Deana now. The service she provides is amazing. Deana is always so friendly and helpful, nothing is ever too much trouble. Thank you. Kerry and family

Sent by Erica Thuell

Deana has been very skilled at listening to what we were looking for and finding it very quickly!

Sent by N Brady Murphy

Have already shared number with colleagues. Always is a very personal experience and you even get thanked for using the fantastic service

Sent by R Graham

I have always found Deana approachable, questions listened to and answered as honestly as she can, which we appreciate.

Sent by Barbara Luff

She has been amazing, cannot praise her enough. Most helpful.

Sent by Shona Burford

Deana is an excellent Travel Counsellor. She has organised our holiday for a few years now and is always knowledgeable, friendly, helpful and efficient in everything she does. We wouldn’t have anyone else organise our holiday and now as an additional bonus we also class Deana as a family friend. Thank you Deana for your help and support with our holidays.

Sent by Gary Friel

Excellent service and advice all round.

Sent by G Ives

Great personal service.

Sent by Sarah Hirsch

I have no hesitation in recommending Deana, in fact, I often do. She has been so helpful with re-booking our trips, and we can't thank her enough for such great service.

Sent by Kevin Honour

Deana is very knowledgeable and helpful always giving you lots of information and options when choosing the right holiday. She always available if you need to ask questions and goes the extra mile.

Sent by A Howe

Outstanding job! Provided lots of details for the hotels, which made the choice easier. Quick and great communication . Made the process quick and painless.

Sent by Sarah Morris

Deana is incredibly dedicated and knowledgeable, always going the extra mile to ensure she can make your holiday the very best it can be.

Sent by Kirsty Stigle

Deana is always helps us create a perfect holiday! I can't fault her at all every step was so thoughtful

Sent by Sarah Morris

Deana is amazing - she has been so helpful rearranging our holiday due to the pandemic and always goes above and beyond. We would definitely recommend her to anyone wanting to book a holiday with an attentive eye for detail and no hassle!

Sent by Sarah Hirsch

I can’t recommend Deana Bourne Travel Counsellors highly enough. We’ve had to reschedule our 2020 holiday for obvious reasons and Deana took all of the stress away from us, kept us updated all the way through, and managed to get us a great new deal - fingers crossed we get there in 2021! Really - if you need a reliable company for your holiday, but with a personal touch from someone that genuinely cares - get in touch with Deana

Sent by L Whalin

Stress free holiday plans are such bliss. Deana makes everything so easy.

Sent by Michelle Lyons

Always very helpful

Sent by K Gadd

Would highly recommend Deana! Nothing was too much trouble and she was quick with responses! My holiday quote was perfect and she really listens to what you are asking for. Thanks again Deana!

Sent by G Budden

On a personal note I just wanted to say a huge thank you for all you have done for us. I felt you held our hand through the whole process and made my travel plans come true. I am the type of person who can get easily stressed and was anxious about travelling a country I have never been to before however you took all those worries away from us making it a relaxing and enjoyable time. We felt you listened exactly to what we wanted to get from the holiday and throughout kept saying how grateful we felt to be there staying in those amazing accommodations hand selected by yourself – so thank you.

Sent by N Brady Murphy

Excellent input , communication , patience and satisfaction

Sent by H Burton

Deana was very helpful with getting costings and making adjustments to our booking to make it a better experience for us. 100% recommend Deana and will book again I'm sure!

Sent by Kevin James

Deana was very helpful and also extremely patient with us bearing in mind how hard it is to please all 5 of us with differing requests.

Sent by J Parrish-Evans

I have recommend Deana and they have just booked with her for the second time ! Deana organised our wedding honeymoon and my 60th birthday we had a fab time And we have just booked a luxury holiday in Thailand with her which we are very much looking forward to.

Sent by H Staff

Have already recommended Deana to all my friends and family she takes all the hassle out of planning the perfect holiday

Sent by Sarah Hirsch

Deana goes above and beyond to make the booking experience second to none. Nothing is too much trouble, all done with fabulous customer service. It's so reassuring to know that she's only at the end of a phone/email if we need her whilst we're travelling too. Cannot recommend highly enough!

Sent by Julie Hawley

It is one of the best experiences I have had. It is so easy to book and know that I have peace of mind that someone is on the end of the phone if needed. The hotels are always first class and the holidays are an amazing price.

Sent by J Osborn

Always very helpful, prompt and polite.

Sent by L Whalin

I am super happy with all Deana has done to plan my holiday. The stress has been lifted off of my shoulders.

Sent by Sarah Morris

Deana is friendly, helpful and gives incredible attention to detail - ensuring all eventualities are thought of and taken care of - all of which results in a stress free and relaxing holiday.

Sent by A Winter

Deana provided an exceptional service, nothing was to much problem. And she was very pleasant and friendly to chat too She matched the holiday exactly to our requirements. We cannot wait to go now.

Sent by J Chance

Deana is always very friendly, listens to what we want from our trip, and provides us with a fantastic service throughout the whole process: A pleasure doing business with her.

Sent by S Lacy

Deana is professional from the moment you start your holiday journey and until the very end when your back home. Deana makes sure every detail has been covered so it makes everything run so easily. Fabulous customer service & so friendly.

Sent by A Chowne

Nothing was too much trouble for Deana. She was able to help us understand what was important to us and offer us choices based on that information. Would highly recommend to anyone considering booking a holiday.

Sent by D Martin

Deana you have been a godsend with a couple of holidays now. Yes we can go online and look and book ourselves, but you have taken all the time and stress out of that. We had Budapest last year, Phuket this year and Santorini later this year. Thank you for everything, your prompt service and always with a happy bubbly personality, nothing is too much trouble for you!

Sent by Kirsty Stigle

Deana made our whole booking experience easy and stress free! Our holiday will be perfect!

Sent by L Abbott

Fantastic professional, knowledgeable and friendly service. Would definitely use again and have been singing Deana's praises to friends and colleagues.

Sent by L McCormack

Deana offers a bespoke, personal service in the comfort of your own home - perfect for a busy working parent. Nothing is too much. Expert knowledge. Flexible. Couldn't ask for more.

Sent by C Stevens

This is the 2nd time I have had a holiday booked through Deana ( travel counsellors) and both occasion she as gotten the perfect destination and great accommodation. Deana has been quick in replying to all my queries (and there have been a few??). It is a bespoke service Deana offers which is has everything I'm after.. perfect! Many Thanks Clare

Sent by James Rowe

Deana has provided us with an excellent, prompt and courteous service.

Sent by Sarah Jones

Deana has made things so easy for us. I completely trust her in her recommendations for our holidays. I was so happy with our Ibiza holiday, I can’t wait to go to Costa Dorada next year!

Sent by D Jansen

So when I told Deana we wanted to go back to India having had such a good time earlier in the year, I think we both thought sorting it would be a doddle... how wrong can you be! But as usual, Deana gave 110% customer service, always going above and beyond the call of duty to get the required information to make our trip that little bit special. I also have to commend her trusty colleague Rupak who must have breathed a sigh of relief once the tour was confirmed. Thank you both so very much, you offer a truly amazing service that is second to none!

Sent by P Wager

Absolutely nothing is too much trouble a lovely lady

Sent by G Friel

Excellent and professional bespoke service.

Sent by David Stubbs

All requests have been arranged with no problems. Deana has kept in contact throughout the process. Very good service.

Sent by A Quy

Excellent service and communication throughout booking process. Nothing too much trouble.

Sent by A Punter

We were both so happy. It was perfect. The hotel was 100% the staff were 100% the food was a 100%. Just perfect, I can't thank you enough.

Sent by M McDonough

Absolutely brilliant service from Deana. Personalised and cared for from the first moment, she was fundamental to us deciding to choose Vietnam and planning a fabulous trip for us. Could not have wished for anything more.

Sent by B Chana

Good at listening to what you would like to do and getting an excellent itinerary tailored to our needs

Sent by P Midwinter

A very professional service.

Sent by N Cox

I recommend Deana to everyone thinking of going on holiday

Sent by S Robson

Yet again I needed help to arrange a holiday to Japan for the Rugby world club and then onto Bali and Deana pulled it out the bag such a lovely lady and very good at her job x

Sent by A Paterson

Very helpful and friendly

Sent by K Honour

Deana is always very helpful, informative and efficient.

Sent by C Webb

Very personable with lots of special touches!

Sent by Maxine Gregory

Such care and attention to detail was given by Deana when she sourced our holiday. She spent a great deal of time and effort ensuring the hotel and transfers dovetailed neatly together. The hotels that she suggested exactly reflect the type of holiday experience we were after. We will be recommending her and using her services again.

Sent by J Hubbard

I regularly use Deana for my holidays and so does the rest of my family. I've also recommended her to all my friends too. She very efficient, extremely knowledgeable and very well organised as well as being a lovely person.

Sent by S Hirsch

Deana always goes the extra mile to ensure we get the very best value for money. She's an absolute pleasure to book with and we wouldn't hesitate in recommending her to others (and we have!)

Sent by J Woodbridge

Wonderful service, nothing was too much trouble, felt valued as a customer.

Sent by B Luff

Just to say a big thankyou to Deana for all your help in my trip to Australia

Sent by S Burford

Once again Deana was helpful, friendly and very efficient. Thank you Deana!

Sent by K Garcia

Prompt and courteous service. Deana is so professional and able to secure the best pricing and provides excellent customer service.

Sent by J Goudie

Very friendly helpful lady

Sent by I O'Grady

Excellent service...why didn't I know about this service before!

Sent by A Williams

I have never been so relaxed choosing and managing a holiday break. I have had the pleasure of Deana’s service before and this time has been equally a pleasure. I literally explain what it is I’m looking for and Deana delivers. No worries or stress. I don’t think I will ever have a need to go to a travel agents again. A highly recommended way to book your holidays.

Sent by M Spencer

Deana is attentive, knowledgeable and friendly, and has provided us with a first class service.

Sent by Michelle Riley

Deana will always go that extra mile for us and is very professional and helpful. I would always recommend her to family and friends and won’t hesitate to use her for my next holiday.

Sent by K Anonymous

Completely professional service with focus on following client brief but improving on their itinerary. Very good at listening and acting quickly on the task. Takes the stress out of building your own trip. Highly recommended.

Sent by I Lawford

Deana made the experience of booking a holiday magical. She has a vast knowledge on different holidays and managed to cater for all our needs. She is also very friendly and a lovely person to talk to.

Sent by J Chance

Deana was friendly, patient, extremely knowledgeable and kept us informed at all times. We would definitely use her again and would recommend her 100%. We received a first class service and look forward to using Deana's expertise in the future.

Sent by D Jansen

Deana always goes the extra mile to get her customers exactly what they want; it took a couple of weeks to finalise our itinerary as we investigated several options and during that time, Deana never failed to deliver. She is truly an asset to Travel Counsellors and I would recommend her to anybody!

Sent by A Punter

Perfect service

Sent by J Pitcher

Very helpful, couldn’t do enough to ensure it was the honeymoon we dreamed of! Would highly recommend to anyone.

Sent by Julie Rose

She is very helpful and friendly

Sent by K Haylor

Deana has been amazing throughout the whole of the booking process. I would not hesitate to recommend her to anyone thinking of travelling.

Sent by K Martin

The holiday was fantastic, thank you so much for organising it! The hotel was lovely, great location and service. We had an amazing time! Hope you had a good holiday too.

Sent by C Marshall

I would highly recommend Deana Bourne. She works tireless to provide the best service and best holiday packages for her clients. I work with vulnerable Adults and thanks to Deana and her hard work, we have been able to give them a dream holiday and at a brilliant price. She done all the hard work for me and at the best price, accommodation and travel. She is a lovely friendly hard working lady who I cant wait to book my next holiday with as this is no longer a headache thanks to Deana!

Sent by N Cox

Deana has been so helpful, patient and knowledgeable. Not only will I be recommended her to everyone but I will also be booking my next trip with her too!

Sent by Maxine Gregory

Deana booked my husband and me on a lovely 11 night holiday to Mexico. The hotel was great and the food was exceptional. Just to say Deana took care of every aspect and the holiday was stress free and that was down to her meticulous planning and attention to detail. Thank you so much Deana we will be booking with you again.

Sent by S Sweeting

Very helpful and well mannered approach.

Sent by Adam Wallace

Very efficient with the exact desired result! Thanks Deana.

Sent by K Thomas

I just thought I'd drop you a line to let you know we had an absolutely fantastic time in Lapland and it was everything we hoped it would be. It was an experience we will never forget. Also, I wanted to thank you for all of your help. The service you provided was excellent. You gave me a number of different options to suit our requirements and you were always there to answer the many queries I had. I really do appreciate everything you did for us and I have recommended you to many friends and colleagues, some of whom have since made bookings with you. I will be in contact again next time we need help with booking a trip.

Sent by H Bourne

Deana was amazing from start to finish, our travel plans took months to finalise, and she stuck patiently with us, testing different alterations until it was perfect. I always felt able to email or call with queries, and as though I was given Deana’s full attention, even though I knew she was very busy with other clients as well. I was relieved with our busy schedules that Deana could also take care of upgrading our luggage, booking seats and making far more arrangements, to make our experience stress-free and a lot smoother. I also know that when I depart in summer, I can trust that Deana will be there if I have any problems at all, which is something I don’t think you can rely on with a high street travel agent. Altogether, this experience was far different to using a travel agency, it was devoted and completely personal, and far more efficient, I won’t make travel plans anywhere else again. Lastly, thank you so much for everything you have done, you are a credit to Travel Counsellors.

Sent by Stephen Everard

So so helpful. Would not hesitate to use Deana again. Thanks Deana it was a pleasure talking and arranging our holiday.

Sent by Angela Williams

Deana was understanding of all our needs and delivered the holiday we wanted. Deana was efficient and answered any questions we had within a very acceptable time frame if she was unable to answer a question. The service provided by Deana took all of the stress away that usually comes with booking a holiday and I will definitely be coming back to Deana to book our next holiday.

Sent by J Hawley

Very helpful, very informative and nothing is too much trouble. Deana will go above and beyond to ensure that she offers you the best deal for your family and extras if you wish them to be included.

Sent by Vicky Sowden

Very friendly, nothing too much trouble and found me a fantastic holiday.

Sent by S Burford

Friendly, reliable and efficient

Sent by G Stewart

Extremely efficient and swift service. Very helpful and pleasant.

Sent by Jacqueline Hubbard

Deana was extremely efficient in finding me a holiday cottage with all the facilities I required for my family holiday. I will and have recommended her to other friends and family members. Thank you Deana.

Sent by J Cardosi

Perfect service as always! We always book our holiday with confidence and are guaranteed a quality service.

Sent by P Midwinter

Excellent service as always from Deana.

Sent by Julie Hawley

Just wanted to say a massive thank you to Deana for planning our USA family road trip Aug 2017. It was planned to the very last detail and everything went without a hitch. She went above and beyond to ensure we had everything we requested. The hotels locations were prefect for us to travel around. The trips were amazing and she also found us some additional ones like riding Segways around San Francisco! River rafting on the Colorado river after an amazing helicopter trip to the Grand Canyon. We have so many memories and can not thank Deana enough. We have already started planning for our next trip and will be calling Deana very shortly to arrange this. I would highly recommend Deana if you are planning a holiday or short break she will find you a great deal within some amazing locations.

Sent by O Holman

I would like to just say thank you for all your work for making our trip to Bali and Singapore just amazing. We absolutely loved every bit of it and what made it easier that you organised everything so well for us. So thank you for everything, and you will be highly recommended to our family and friends.

Sent by Chris Halls

So far I have received excellent support and advice about my holiday. I look forward to completing the details in the coming weeks prior to my holiday starting.

Sent by W Newland

Deana made us feel confident about her knowledge and guidance.

Sent by M Perry

Excellent, professional service.

Sent by R Charles

We were so impressed by Deana that we have already told friends and handed her card around.

Sent by Sarah Robson

Deana was a great help, we couldn't decide what to do for our 25th wedding anniversaries but we wanted to do a Caribbean cruise and couldn't find one. Deana built us a holiday with two stops in America and a week long cruise. She came up with a good five ideas for the anniversary holiday and I would definitely use Deana again to help build a holiday. I am going to ask her to help with my son's honeymoon next year.

Sent by H Bourne

Great service, understood what I was looking for and helped me to find the perfect location.

Sent by S Burle

Big big thank you to Deana Bourne at Travel Counsellors for an easy and seamless booking experience! I would recommend Deana to anyone that is looking for a stress/hassle free holiday booking with the little personal touches that starts your holiday early! - Deana - thank you

Sent by S Burford

I wouldn't trust anyone else with my travel plans. Deana is helpful, knowledgeable and efficient and with a great attention to detail. I have no hesitation in recommending Deana and have done so on numerous occasions.

Sent by A Collins

My third time booking with Deana great and friendly service definitely recommend to everyone.

Sent by Sarah Hirsch

Deana was fabulous throughout and got us an AMAZING deal - we are literally counting the days until we fly off to Bali in November! Nothing was too much trouble, and Deana even arranged our airport hotel and parking for us. I have already recommended her to several of my friends and family and we will be using Deana for our next trip to Vegas next year, Thank you x

Sent by P Midwinter

Deana is very helpful, professional and goes out of her way to find the perfect holiday.

Sent by S Stratford

Deana went the extra mile, very pleased so helpful. Will be using Deana to book all our holidays from now on.

Sent by M Gregory

Thank you so much for taking the time and care to find exactly what we were looking and for the efficient and personalised service.

Sent by Clive Shewring

Deana is a very engaging individual who is keen to help you choose the right holiday. She listened to our criteria and was very knowledgeable about the locations we selected. she even came up with suitable alternatives and we ended up choosing one of her recommendations. She was also keen to show she offered aftercare and support for the holiday and wasn't just focused on clinching the deal.

Sent by Chris Cooke

Helpful, knowledgeable, friendly, professional

Sent by Kimberley Garcia

Best pricing by far. Personable and courteous service. I felt like Deana went above and beyond for me. I won't hesitate to use her service again and refer others for a one of a kind travel service.

Sent by Julie Hawley

Deana has worked really hard for our dream family hoilday nothing has been to much trouble it has been planned to the very last detail .Can not thank her enough. Would highly recommend to all family friends.

Sent by Sophie Lacy

Deana has been amazing from the start to finish on booking our family holiday. She has factored in everything we needed from this holiday and found us a great deal at the same time. Many phone calls have been made to ensure everything is in place and Deana has always been professional & extremely helpful throughout - great experience and even better that I haven't had to sit in a travel agents or on a telephone to a call centre.

Sent by D Jansen

Deana always goes out of her way to provide excellent customer service, nothing is ever too much - thank you!

Sent by A Chowne

Deana was very courteous, understood what I needed and was able to outline my options before quickly arranging my booking. Excellent service, didn't hesitate to recommend her to friends and family.

Sent by Brooke Evans

As we have busy lifestyles and we had to do a last minute booking we're not always the easiest but Deana ensured everything we wanted and required with specific dates and times we was able to get exactly what we needed ! big thankyou again x

Sent by Shona Burford

I would thoroughly recommend Deana and have already given out some of her business cards .. Deana is highly professional in what she does and I feel that she really cares about our holidays which are important to us. I wouldn't trust anyone as much as Deana for all our holiday plans. She is always meticulous about all arrangements down to the very last detail. Thank you Deana for all your hard work!

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

“Three Generations of Magic: Our Disney Fantasy Getaway”

07 November 2025

There’s something timeless about Disney — it brings out the kid in all of us.

On board Ambassador Ambience.

01 July 2025

My 1st experience sailing with Ambassador Cruise Line on board Ambience. Our 'Scandinavian Explorer' itinerary sailed from Tilbury, visiting Sweden and Denmark. I'd pre booked port parking next to the ship, left my cases (which were already in my cabin when I opened the door), and was on board within minutes of my allocated boarding slot. The ocean view cabin was light, airy, spacious and with f

Antigua – the beach is just the beginning….

30 October 2023

How blessed I felt when I was selected by Antigua and Barbuda tourism for my first visit to the beautiful island of Antigua. I can see why they use the phrase ‘the beach is just the beginning….’ A small Caribbean island at just 11 x 4 miles but packed with stunning beaches and beautiful accommodation, fabulous restaurant choices serving the most delicious fresh food, plenty of activities to suit

Mauritius - An Indian Ocean Island gem.

11 October 2023

Waterfalls, Black River Gorges National Park, rainforests, wildlife, botanical gardens, coloured sands and of course the now extinct Dodo – Mauritius is known for it all but our aim for a relaxing stay was to enjoy the sunshine, beaches, cuisine and wonderful hospitality. We travelled comfortably on the direct service from London with Air Mauritius in economy. BA also offer a direct route with se

Up close to the Blue Mountains

06 April 2023

A whirlwind couple of days in Sydney gave us the opportunity to take a trip to the Blue Mountains National Park. Wow, were not disappointed! We travelled with a small group on a journey around 90 minutes out of Sydney. Interesting seeing the scenery change from city to suburbs, passing small villages and even spying kangaroos lounging in some local back yards before spotting the mountains in the

I'm Cruising with Confidence!

27 September 2021

Thursday 9th September 2021 saw Princess Cruises sail Regal Princess on her 1st 7 night UK sailing since global cruise suspensions were lifted. We were so happy to be on board. If you are regular cruise passengers as we are, I hope sharing our positive experience will answer some questions and build your confidence. Princess have introduced the Medallion Class App onto which passengers upload al

My first visit to Jersey

20 September 2021

Jersey has been on our ‘list’ forever and we finally got the chance to visit in early July for a 9 night stay. Covid measures at the time included completion of a pre departure form 48 hours before arrival and proof of double vaccination status via the NHS App. A free PCR test was conducted at the airport and although we had to stay in our hotel room for a few hours until we received a negative re

A Bali Triple Hop

24 July 2019

Vibrant, cultural and stunning scenery with so many experiences to pack in you might ask where to stay in Bali? After loving what we saw on a brief day visit from a cruise port of call, choosing where to stay for a 2 week break proved tricky but we set our sights on Ubud, Sanur and Seminyak. Following a 17 hour flight, around 90 minutes north of the airport Ubud gave us a feel for the cultural s

Travelling with children

10 June 2019

You don’t want to stop travelling overseas just because you now have children and what’s more, you still want quality accommodation, great facilities and a little time for yourselves to relax. Great kids’ entertainment and occasional supervision for your children can be important. Plus, top tips on how to avoid the having a stressful journey with the children. 1. Pace yourself. Go with the flow

The Great Greek Menu

04 February 2019

I feel like I am going home when I visit Greece. Not only due to the warm welcome, sunshine, clear blue sea and skies but also the great variety of meals I enjoy at traditional Tavernas. Often family run serving good quality home cooked dishes from fresh, seasonal and sometimes home-grown ingredients. Here are 10 of my favourites – 1. Greek Salad – Chopped fresh tomatoes, chunks of cucumber, t

Glasgow Conference – blew me away! TCConf18

19 November 2018

What happens at a Travel Counsellors Conference? Our annual event was held in Glasgow this year and it gives us an opportunity to catch up with our fantastic Head Office team, suppliers and old friends, find out what’s new in the TC world and be inspired by first class speakers – and let’s not forget, enjoy fabulous entertainment and over £100K of prizes to be won. With this year being no exceptio

There's more to Budapest than its famous Goulash!

11 September 2018

A 3-night stay in Budapest gave me enough time to look at some well-known sights and find some lesser known ones. Around 40 minutes from the airport, this historical city is split by the mighty Danube into two sides ‘Buda’ and ‘Pest’ we stayed at the 3 Corners Art Hotel, a very central 3* on the Pest side and a perfect base to start exploring. Easy to navigate on foot but the hop-on-hop-off bus o

Lasting Impressions of India

21 April 2018

Mumbai or Bombay – whichever you prefer to call it, a melting pot of culture and sights and my first visit to India in March 2018. Many things struck me during my two days there, architecture similar to London, colourful markets, fabulous food, a fast paced and growing city with so many people. Investment being made in new apartment and office blocks and a subway system underway. My eyes were open

A slice of life aboard the NCL Sun cruise ship

28 November 2017

If you have never cruised before or just want an opinion of an Norwegian Cruise Lines cruise ship, then read on. Alaska being our destination, NCL are more relaxed in dress code. Dress up or down as you wish, and it suited us perfectly for the layers we needed to keep out the chill. We cruised Alaska onboard the spacious Sun in a well-tended balcony cabin on deck 10. Plenty of storage space even i

An Alaskan Adventure

08 August 2017

Be prepared for stunning scenery, get up close to wildlife and pack for all seasons. We enjoyed a once in a lifetime Alaskan cruise in May and had such an adventure. Sailing from San Francisco our first glimpses of snow-capped mountains were on approaching Ketchikan, one of the most South eastern cities in Alaska. A town full of colorful buildings and a green forest backdrop, we were surprised at

"Are you going to San Francisco?"

04 July 2017

If I tell you I have visited the city of San Francisco at least half a dozen times, then you might understand it holds a special place in my heart (I also have lovely family close by!). A recent 4 night stay in May was no exception. Arriving into the city by air will give you a bird's eye view of what’s to come, seeing the ‘Streets’ of San Francisco from above and maybe even a glimpse of the G

Cyprus - not just for Summer

06 April 2017

I have just returned from a wonderful week in Cyprus hosted by ‘Cyprus Tourism Organisation’. I think everyone knows Cyprus for great summer holidays, blue skies, beautiful beaches and top hotels but maybe it wouldn’t be top of your list for a winter break? Think again. Whether you have just a long weekend or a six week long stay, there is plenty to see and do. My first stop was Ayia Napa and a

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