Based In Kirkby In Ashfield

Donna Horner

Available for new enquiries

It's Nice To Meet You

Hi! My name is Donna and I'm a personal Travel Counsellor based in Kirkby in Ashfield, Nottinghamshire where I have lived almost all my life.

I have been married to Andy since July 2008 and although we have no children, we do have several pets. I love spending time with my friends and family as well as travelling, reading and anything to do with animals!

Travel is my true life's passion. From a very young age I was lucky enough to go on many family holidays, in the UK and overseas, and experience what the world has to offer so I love to share that passion with everyone I meet.

I have over 20 years of experience from my background with one of the biggest and most well-known travel firms on the high street. From my time there I have gained a lot of knowledge and expertise in many areas of the world. Not only that, I have been lucky enough to travel to many of the places that I have had the pleasure of selling over the years. These include a multi-centre trip to Australia, city and skiing in Canada, theme parks and beaches in Florida as well as extensively travelling within Europe.

I am very proud to offer an exceptional level of service to all of my clients.

I joined Travel Counsellors because they are an award winning, multi-national company who put the emphasis on customer service, which is something that I feel very strongly about. It's an an honour to be part of such a prestigious and successful company and I'm so happy to be part of this amazing team.

Working from home allows me much more flexibility so that I can be available for you when you need me, including evenings and weekends. Having the freedom to choose my own working hours means that your holiday is my priority at a time that suits you.

I’m not looking for customers, I’m looking to make new friends and grow my business from there. So if you’d like to be my friend and allow me the opportunity to find the perfect holiday for you, please feel free to contact me.

You can also find me on social media, all of which I update on a regular basis with travel tips, breaking news and personal experiences.

I can’t wait to hear from you!

Speak soon

Donna

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My customer stories

Sent by Christine Lee

Donna is amazing such a lovely person

Sent by Abigail Cast

Donna sent me excellent hotel choices based on the criteria I had given her. Once I’d decided what I wanted she booked everything really quickly. A great hassle free experience! Thank you Donna!

Sent by Sidney Pritchett

A pleasure to deal with Donna. Holiday arrangements sorted within 24hrs.

Sent by Richard King

Always friendly and accommodating, Donna Horner is an ideal Travel Counsellor. I recommend her unreservedly

Sent by Samantha Culshaw-Robinson

Donna is so knowledgeable, professional and friendly. She takes the hassle and time out of booking your holiday and leaves you to enjoy the best bit. Travel Counsellors are also very competitive. Thanks again Donna.

Sent by Laura Wilson

Excellent, professional, friendly service. Looking forward to getting our heads together & getting her expert advice to plan the rest of our trip. Would definitely recommend

Sent by Teresa Kirk

Donna our Travel Counsellor is fantastic. Found exactly our perfect holiday

Sent by Gillian Bullock

Donna is lovely, very helpful and friendly we chat like we have known each other for years.

Sent by Helen Leeming

Donna is an excellent Travel Counsellor. She is always there to help and is 1st class at getting the holidays you want. I would not book with anyone else because you know with Donna that everything will go smoothly and you don't have to worry about anything which takes a lot of stress away. Donna is always a pleasure to deal with, happy, helpful and you know you can trust her

Sent by Tracy Clarke

We have been using Donna for many years now for our annual holidays, we have recommended her to friends and family and even our daughter has used her to book her honeymoon this summer. She is always quick with responses, provides various options for all budgets and just makes the experience very pleasurable.

Sent by Michelle Smith

It's the combination of expert knowledge, experience and truly personal service that makes me return to Donna time and time again.

Sent by David Lloyd

I first met 'Our Wonderful Donna' in 2009 whilst organising a surprise trip to New York for my wife Sue's 40th birthday. It was one of those moments when, on entering First Choice Travel Agency & being greeted by Donna I instantly felt at ease & knew that she would sort everything out for me which she did & on a GRAND SCALE !! to which she has continued to do ever since joining Travel Counsellors. We have such a laugh when we speak to each other & she knows what Myself & Sue want, need & expect from our holidays & breaks advising accordingly. In Our Book Donna is ' THE WORLDS TOP TRAVEL COUNSELLOR'!! Travel Counsellors are extremely lucky to have her on board. Thanks again for EVERYTHING

Sent by Paul Appleby

After our experience and disappointment with Thomas Cook Donna was brilliant. We booked a holiday through her and she couldn't have made us any more comfortable. Very helpful lady

Sent by Shelley Bowers

Absolutely excellent. So helpful and I'm so grateful. Thank you so much

Sent by Stefanie Ruston

Donna, our Travel Counsellor, is very helpful and friendly and she goes the extra mile to make sure she gets you the holiday you want, nothing is too much trouble for her

Sent by Cara Bennett

Donna goes above and beyond and makes booking your holiday so easy 10 from me

Sent by Andrea Layton

Nothing too much trouble for Donna service fantastic will definitely be using in the future

Sent by Natalia De Almeida Prado Bojanic

Super efficient and kind!

Sent by Samuel McMaster

Perfect first time!

Sent by Naomi Pepperday

I feel that Donna is totally committed to giving the best service she can and she always makes you feel valued.

Sent by Louise Taylor

Donna is fantastic! Nothing is too much trouble & she's extremely knowledgeable, kind & helpful, so much so that it feels like you're booking a holiday with a friend. This is the second trip that we've booked through her & I will always go to her in the future & will definitely be recommending her to family & friends.

Sent by Julie St Dennis

I cannot put into words the level of care and support Donna gave me to find a flight at short notice and in my budget. She has a personality that puts you at ease in what was a very stressful time and the most infectious giggle.

Sent by Alison Kidd

Donna was amazing

Sent by Kathy Wilkins

Personal service and wonderful support is second to none

Sent by Michelle Francis

Donna was amazing and presented me with a number of options to choose from. She really demonstrated with the options that she fully understood what I was looking for, pointing out the key features, advantages and benefits, including providing options, below, within and a little over the budget to help me choose. Will definitely use Donna again and will recommend her to anyone I can.

Sent by Sharon Nichols

Donna has for me cut out the hard and time consuming part of trying to find a good family holiday. She is always on the end of the phone even at weekends. Her infectious personality always makes for good conversation. Thanks Donna :)

Sent by Tracy Ashley

Donna was a very warm friendly professional person and it was a pleasure booking with her, she made me so excited about my holiday.

Sent by Helen Kemp

So friendly and really fast getting back to me! Everything I asked and more

Sent by Joan Morley

I found Donna very helpful from me phoning on a Sunday afternoon, she found me a holiday, did all the booking, sorted boarding passes out and even wrote on luggage lables for us.I would highly recommend her to anyone because she was very helpful and polite, nothing was too much trouble and she even delivered all travel documents personally.

Sent by wendy davies

Thanks to Donna, this is the third time we have used her expertise and she has never let us down. She is so very patient and nothing is too much trouble. We always book with confidence, thank you so very much.

Sent by Janice Dawson

Always had good service and Donna is very professional, has great knowledge and we always have a laugh.

Sent by Tina Richardson

First time I’ve used the services of a Travel Counsellors. I have to say I was very impressed, I contacted Donna on a Sunday afternoon to enquire if there was availability on a deal I had seen on Facebook, Donna promptly got back to me and by Sunday evening the holiday was booked for me and my family . From the initial contact through to receiving all the paperwork and confirmation it was a really good experience. I would have no hesitation in contacting Donna with any future holiday enquiries or advice . A very positive experience.

Sent by Joan Emerson

Donna is always efficient and precise in everything she does, regarding arranging holidays for us. She is friendly, polite and suggests wonderful places to go. The hotels and resorts are interesting and comfortable. I would recommend her to anyone who needs to go away on any trip, be it short or long haul, city, seaside or mountainous. Car hire and trips out are all booked without question, thanks Donna!

Sent by Tim Curtis

The service Donna gives her clients is second to none. I wouldn't hesitate in recommending Donna to sort out your holiday requirements. Donna is always there for you if you encounter problems abroad and will quickly resolve them. Always a first class service.

Sent by Colin Smith

Nothing is ever a problem with Donna whatever and wherever you want your holiday she will do everything for you ! I will recommend her any time.

Sent by Elizabeth Anne Brown

This isn't the first time we've used Donna, with my mobility issues, holidays are a nightmare for my husband, at the airport and getting to our destination. Donna takes care of all the problems for you, and nothing ever seems to much trouble, we feel in safe hands. Really looking forward to our holiday in a couple of weeks, and know that before we go Donna will brief us to make sure we get the best from our holiday.

Sent by Marie Mason-Hall

Donna was amazing from start to finish. There really is no point going online, when I have Donna who offers the same deals I can find on the internet, but with so much more added value and service. She even sorts the online check in, which I hate! I would always recommend Donna to my family and friends.

Sent by Helen Leeming

Donna you always do an amazing Job. Would not book with anyone else as I know with you everything is 1st class and you always find us a fantastic holiday and you are always there to listen and help in anyway.

Sent by Paul Greenwood

Booking a holiday is so fraught with obstacles that can ruin all your excitement from planning it. Donna takes all my requests for the holiday: date, airport and destination then puts them all together saving all the worry. Donna is always on hand when you are away incase any problems occur. So i always look forward to my holidays now that the stress has been taken away from me by Donna.

Sent by Jane Brown

An excellent service as always!

Sent by Ricky Prince

Well done Donna nothing was to much trouble for you, yet again pleasant from start to finish. I'm sure if its anything like the other holidays you've sorted out for us in the past it will be another gooden.

Sent by Sarah Ray

When I first heard about Travel Counsellors I thought what the hell are they. Now I would never book with the high street again. Donna gives that extra personal touch and goes that extra mile to make your holiday everything you want and more. What makes it even better is that if you have a disabilty Donna makes sure when she is looking at places for you she takes that into account and puts things in place if needed. In the past the high street have said yeah will do that yeah will sort that but in actual fact they did nothing which means before we could enjoy our time away we had to deal with issues first which could take a day or 2 of your holiday. I’ve booked many holidays through Donna and will continue to in the future. Overall I’m extremely happy with what Donna does and will alway recommend her to people.

Sent by Sarah Ray

Nothing is ever too much, looks after your every need

Sent by Tanya Knowles

Great service, very helpful and dealt with everything I needed for my Florida holiday even when I needed to make changes. Lovely lady.

Sent by Carrie Martin

Donna is always cheerful, helpful and competitive with the prices. She works with my high expectations for each holiday I book.

Sent by Anne Orwin

Donna never lets you down. She found us a hotel in Sorrento as requested and the Hotel was exactly what we were looking for except for the location it was situated away from the centre of the town and due to health reasons I have difficulty walking up steep heights. Because of this Donna then found us an excellent hotel in the ideal location. Its lovely that you can just tell her where you want to go and then wait for her quotes no sitting for hours in a travel agents.

Sent by Susan Eaton

Could not have had better service and friendliness

Sent by Fiona Prince

What a fantastic and professional consultant really pleased with the service

Sent by Linda Gregory

Donna is always more than willing to help, and follows up her service too, which is most unusual in my experience! I will definitely be back for her help in the future.

Sent by Joanna Cotton

Great service from Donna. Quick turnaround and everything was well organised - even the vouchers were folded neatly and put in order of use. Thank you Donna.

Sent by Michelle Moore

I cannot believe how quickly Donna managed to find us a suitable holiday within our budget, the whole process from initial enquiry through to booking was completely hassle free, excellent service

Sent by Helen Leeming

Donna is excellent at what she does. Never let's you down and always finds what you are looking for. Would not book with anyone else. Lovely lady and a pleasure to chat to.

Sent by Trefor Jones

Always very helpful and we have confidence that our holidays are in safe hands

Sent by Craig Nelson

Donna was amazing from start to finish. We booked last minute and Donna made the everything possible from arranging travel cots and sorting out our car when we arrived. Donna went the extra mile and came to our house with our itinerary and booking details. Great job Donna.

Sent by Samantha Culshaw-Robinson

Donna took over from our previous Travel Counsellor Ann Marie. I had built a good relationship with Ann Marie and so I was a bit worried when Donna took over our holiday arrangements. I needn't have been anxious as she was fab, really friendly, helpful and efficient. Thanks Donna

Sent by Charlotte Fallenius

Absolutely top notch service - very efficient and friendly. Could not be happier and never book any travel without her able assistance.

Sent by Sarah Ray

Nothing is to much trouble for Donna, from the first conversation to the end of your holiday. What ever you want in a holiday Donna is sure to sort it, best service I've had when booking a holiday or short break.

Sent by Louise Chadburn

Very helpful and friendly service, answered all my questions and was a quick service. Well recommend and will be using Donna's services again in the future. :-)

Sent by Sharon Lane

Donna was amazing, I kept changing my mind on places to go, but she didn't mind and was also very quick at getting back to me with prices

Sent by Charli Barnes

I will always recommend Donna to friends, family, or anyone who is talking about booking a holiday. She is the most loveliest lady who you can tell loves their job, and wants everyone to enjoy their holiday to the fullest. Last year when I was on holiday, I was really poorly and Donna was messaging me every day to see how I was and was even looking for the closest English speaking doctor to where I was. Having Donna supporting me and helping me was a big help and made me feel more at ease. I also suffer with anxiety and don't like flying. Donna went out of her way to make me feel a lot calmer. Only 2 weeks till our next holiday :-) Thankyou Donna x

Sent by Cynthia Haddow

Just the most amazing customer service, always so friendly and helpful.

Sent by Lisa Dewberry

Fantastic service! Would recommend and will be using again.

Sent by Linda Williamson

Donna was extremely helpful. Nothing was too much trouble! Sorted out our holiday for Italy.

Sent by Diane Reason

Donna, you always listen to what we want and exceed our expectations every time .You are our star. Thank you

Sent by Louise Fawsitt

This lady was a god send to myself and my daughter. First time away alone and Donna took all the worry away for me. Will definitely be using Donna again and will be recommending to others as well. Thanks for all your help

Sent by Ruth O'Hara

I'm already recommending to friends & family plus even people I meet that talk about holidays in general.. I think I'll start to use this service on a permanent basis too going forwards!! Lovely personal touches makes all the difference!! Thank You xx

Sent by Tracey Bircumshaw

Efficient, professional and friendly service

Sent by Julie St Dennis

Donna has been so helpful and informative beyond any travel company I have experienced in the past. I feel like she is with us all the way and is happy to give me her time in helping us organize our trip further which is much appreciated as we haven't had a Disney holiday in Florida before. I will definitely be using Donna again.

Sent by Keith Stanley

Donna was very polite and easy to talk to and swiftly got what we wanted - All sorted in an excellent fashion

Sent by Louise Knowles

Always goes above & beyond to find what your looking for. Always at hand to help with any issues before during and after the occasion. I have known Donna for several years now & wouldn't go anywhere else for my bookings. From UK hotels to planning our wedding abroad to Sydney for New Year, I've been privileged to have Donna's assistance. Even when things went pair shaped at an airport in the very early morning in Australia, I sent an email asking for help....& yes she was at hand & all was sorted within minutes. She truly is amazing at her job, & a great person too. Highly recommend.

Sent by Jenni Williams

We booked our holiday last year with Donna This year we wanted to go somewhere different and due to myself and my husband being disabled everything has to be just right. I would not have trusted anyone else Lovely lady lovely service

Sent by Kelly Johnson

Can not thank Donna enough for looking for mine and my husbands perfect holiday for our 30th wedding anniversary and my 50th birthday. Amazing at what she does

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

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I was recently fortunate to be invited on a memorable five-night sailing aboard @fred.olsencruiselines’ Borealis, departing from Newcastle with stops in both Amsterdam and Rotterdam. It was a truly wonderful experience that highlighted the many unique advantages of small-ship cruising. Boarding was seamless and efficient—we were welcomed on board just after lunch, and within minutes of receiving

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Philadelphia.... Lovely!

02 January 2020

Philadelphia has never been a destination that I had ever considered before, not sure why but when the opportunity came up to visit I knew I had to take the chance to see what the birthplace of the United States of America actually had to offer.... I was definitely not disappointed! Philly, as it's affectionately called by the residents, is a fabulous city with plenty of historical sites mixed w

Happy New Year... now's the time to start planning your next trip!

02 January 2020

First of all I'd like to wish you a very Happy New Year from myself and Andy!! Thanks so much for all of your support in 2019, I can't wait to get started on 2020!! January is often a dreary, grey month after the bright lights and excitement of Christmas, which is why it is ALWAYS the busiest month in the travel industry… people need something else to look forward to once Christmas has gone. You

Loving Las Vegas!

17 April 2019

Las Vegas has been on my ‘bucket list’ for quite some time so I was really excited to get the opportunity to visit in February as part of my multi centre USA trip. We had chosen the LINQ hotel more for location than anything, being very central on the strip and easy to get to one end or the other. I also liked the fact that it isn’t a ‘themed’ hotel. Travelling along the Strip in the taxi from t

Four Nights in New York

29 March 2019

We stayed at the Doubletree by Hilton Times Square West on West 40th Street almost on the corner of 9th Avenue. Check in was quick, allocated rooms on floor 31 with a city view. The rooms are small, but this is expected in New York. Room was functional and comfortable though with tea/coffee making facilities, hairdryer etc. Check in also included freshly baked cookies which was a lovely touch! W

Top 5 Last Minute Travel Christmas Gift Ideas

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It’s now less than a week until Christmas and most of us have finished our shopping, maybe even wrapped our carefully planned gifts for our loved ones. If, like me, you still have some bits to get but are struggling for inspiration of what to buy that person who has everything then check out my suggestions of perfect Christmas gifts: 1. Theatre break in London - Why not book a couple of nights

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28 June 2018

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Touring the Bay of Naples (Part 1)

28 June 2018

Having never been on a touring holiday before, I wasn’t sure what to expect so arrived at our lovely little hotel in the quaint town of Vico Equense on the Sorrento Coast and was very pleasantly surprised. The Hotel Aequa would be our base for the week and our itinerary that was planned meant that we would travel from our base each day by coach or rail to some of the region’s most iconic places.

An LA Road Trip - Part 1

23 December 2016

I had never driven in the US before. I have driven in many other places, but never felt confident enough to drive such big cars. So I’m glad that I did this time as the driving is so straight forward. I would highly recommend a GPS as it also came with free unlimited Wi-Fi meaning that we always had access to the internet as well as 30 minutes of international calls a day free of charge and 60 min

An LA Road Trip - Part 2

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We continued on to Santa Monica, arriving mid-morning. After a speedy check in at the Meridien Delfina and a quick freshen up we set off through the streets of Santa Monica to the pier where my dream came true! I rode the world famous Ferris Wheel on Santa Monica Pier! I have seen that wheel on so many TV shows and films so to be there was a real memory to treasure. Dream number two wasn’t far beh

Our Kiwi Adventure - South Island

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We arrived into Christchurch airport just after 9am, a short 50 minute flight from Wellington. Picked up our next car (not so much of a beast but still comfy) and got on the road heading to Kaikoura for our date with the Dusky dolphins the next morning. The views on the drive were amazing… Snowcapped mountains, beautiful blue skies and rolling green hills! It was such a relaxing drive. We were hop

A Kiwi Adventure - North Island

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Who knew there was so much to see and do in Auckland? Certainly not me, that’s for sure! We had a fun packed few days visiting various places of interest, on land and water. A day spent in the Auckland Museum exploring New Zealand’s history, a morning spent on Waitemata Harbour sailing under the Auckland Harbour Bridge (wasn’t brave enough to climb it!) and an afternoon wandering the second-hand s

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13 May 2015

I was lucky enough to get the chance to be on-board the beautiful P&O Britannia just before her launch in March 2015. I am not a seasoned cruiser so it was a great experience to see what cruising is really like. Check in ran smoothly and we passed through security without issue. Boarding a ship is very similar to boarding a plane in terms of security so for someone who hasn't cruised before

Malta - A Mediterannean Gem

27 February 2015

Our trip to Malta started with a mid-morning flight onboard Air Malta. The flight was just over 3 hours long and a very comfortable journey. We arrived at Malta International Airport, mid-afternoon (they are 1 hour ahead of the UK) and everything went very smoothly as we passed through immigration taking only around 30 minutes from landing to meeting our tour representative in Arrivals. We boa

Zakynthos

10 July 2013

I've just returned from a fabulous stay in the resort of Argassi on the beautiful island of Zakynthos. It is such a fantastic island with something for everyone. We stayed at the Diana Place Hotel on an all-inclusive basis which was a first for me in Greece. I normally love to eat out and try different restaurants and bars so it was not my usual choice of accommodation. It turned out to be the

Kos and Kalymnos Twin Centre

30 April 2012

We arrived at Kos Airport in the early hours of the morning and was quickly transferred to our accommodation in Kardamena. It only took 10 minutes and we were in our apartment. We quickly dumped our luggage and headed into the resort to get a drink and some food. We were surprised how much was open as it was approx. 2am! We managed to find an excellent bar on the harbour front, called Crackers wit

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20 March 2012

My hubby and I decided that, as we had travelled quite extensively around the world, we wanted to see a bit of the UK. After speaking with some friends we decided on a boating holiday to the Norfolk Broads. We were quite stuck with timings as one of the couple's were pregnant and the other couple were getting married later that year so we decided on the beginning of May. Luckily a boating holid

Fun in the Sunshine State!

20 March 2012

I have been lucky enough to go to Florida many times but the last time I went was to take my husband for his first taste of Florida - and it's now one of his (and my) favourite destinations! If you think that Florida is just for children or that all there is to do is theme parks then you are very much mistaken! We did everything!!! Theme parks, beaches, culture, nature, adventure and much mo

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