Donna is amazing such a lovely person

Donna sent me excellent hotel choices based on the criteria I had given her. Once I’d decided what I wanted she booked everything really quickly. A great hassle free experience! Thank you Donna!

A pleasure to deal with Donna. Holiday arrangements sorted within 24hrs.

Always friendly and accommodating, Donna Horner is an ideal Travel Counsellor. I recommend her unreservedly

Donna is so knowledgeable, professional and friendly. She takes the hassle and time out of booking your holiday and leaves you to enjoy the best bit. Travel Counsellors are also very competitive. Thanks again Donna.

Excellent, professional, friendly service. Looking forward to getting our heads together & getting her expert advice to plan the rest of our trip. Would definitely recommend

Donna our Travel Counsellor is fantastic. Found exactly our perfect holiday

Donna is lovely, very helpful and friendly we chat like we have known each other for years.

Donna is an excellent Travel Counsellor. She is always there to help and is 1st class at getting the holidays you want. I would not book with anyone else because you know with Donna that everything will go smoothly and you don't have to worry about anything which takes a lot of stress away. Donna is always a pleasure to deal with, happy, helpful and you know you can trust her

We have been using Donna for many years now for our annual holidays, we have recommended her to friends and family and even our daughter has used her to book her honeymoon this summer. She is always quick with responses, provides various options for all budgets and just makes the experience very pleasurable.

It's the combination of expert knowledge, experience and truly personal service that makes me return to Donna time and time again.

I first met 'Our Wonderful Donna' in 2009 whilst organising a surprise trip to New York for my wife Sue's 40th birthday. It was one of those moments when, on entering First Choice Travel Agency & being greeted by Donna I instantly felt at ease & knew that she would sort everything out for me which she did & on a GRAND SCALE !! to which she has continued to do ever since joining Travel Counsellors. We have such a laugh when we speak to each other & she knows what Myself & Sue want, need & expect from our holidays & breaks advising accordingly. In Our Book Donna is ' THE WORLDS TOP TRAVEL COUNSELLOR'!! Travel Counsellors are extremely lucky to have her on board. Thanks again for EVERYTHING

After our experience and disappointment with Thomas Cook Donna was brilliant. We booked a holiday through her and she couldn't have made us any more comfortable. Very helpful lady

Absolutely excellent. So helpful and I'm so grateful. Thank you so much

Donna, our Travel Counsellor, is very helpful and friendly and she goes the extra mile to make sure she gets you the holiday you want, nothing is too much trouble for her

Donna goes above and beyond and makes booking your holiday so easy 10 from me

Nothing too much trouble for Donna service fantastic will definitely be using in the future

Super efficient and kind!

Perfect first time!

I feel that Donna is totally committed to giving the best service she can and she always makes you feel valued.

Donna is fantastic! Nothing is too much trouble & she's extremely knowledgeable, kind & helpful, so much so that it feels like you're booking a holiday with a friend. This is the second trip that we've booked through her & I will always go to her in the future & will definitely be recommending her to family & friends.

I cannot put into words the level of care and support Donna gave me to find a flight at short notice and in my budget. She has a personality that puts you at ease in what was a very stressful time and the most infectious giggle.

Donna was amazing

Personal service and wonderful support is second to none

Donna was amazing and presented me with a number of options to choose from. She really demonstrated with the options that she fully understood what I was looking for, pointing out the key features, advantages and benefits, including providing options, below, within and a little over the budget to help me choose. Will definitely use Donna again and will recommend her to anyone I can.

Donna has for me cut out the hard and time consuming part of trying to find a good family holiday. She is always on the end of the phone even at weekends. Her infectious personality always makes for good conversation. Thanks Donna :)

Donna was a very warm friendly professional person and it was a pleasure booking with her, she made me so excited about my holiday.

So friendly and really fast getting back to me! Everything I asked and more

I found Donna very helpful from me phoning on a Sunday afternoon, she found me a holiday, did all the booking, sorted boarding passes out and even wrote on luggage lables for us.I would highly recommend her to anyone because she was very helpful and polite, nothing was too much trouble and she even delivered all travel documents personally.

Thanks to Donna, this is the third time we have used her expertise and she has never let us down. She is so very patient and nothing is too much trouble. We always book with confidence, thank you so very much.

Always had good service and Donna is very professional, has great knowledge and we always have a laugh.

First time I’ve used the services of a Travel Counsellors. I have to say I was very impressed, I contacted Donna on a Sunday afternoon to enquire if there was availability on a deal I had seen on Facebook, Donna promptly got back to me and by Sunday evening the holiday was booked for me and my family . From the initial contact through to receiving all the paperwork and confirmation it was a really good experience. I would have no hesitation in contacting Donna with any future holiday enquiries or advice . A very positive experience.

Donna is always efficient and precise in everything she does, regarding arranging holidays for us. She is friendly, polite and suggests wonderful places to go. The hotels and resorts are interesting and comfortable. I would recommend her to anyone who needs to go away on any trip, be it short or long haul, city, seaside or mountainous. Car hire and trips out are all booked without question, thanks Donna!

The service Donna gives her clients is second to none. I wouldn't hesitate in recommending Donna to sort out your holiday requirements. Donna is always there for you if you encounter problems abroad and will quickly resolve them. Always a first class service.

Nothing is ever a problem with Donna whatever and wherever you want your holiday she will do everything for you ! I will recommend her any time.

This isn't the first time we've used Donna, with my mobility issues, holidays are a nightmare for my husband, at the airport and getting to our destination. Donna takes care of all the problems for you, and nothing ever seems to much trouble, we feel in safe hands. Really looking forward to our holiday in a couple of weeks, and know that before we go Donna will brief us to make sure we get the best from our holiday.

Donna was amazing from start to finish. There really is no point going online, when I have Donna who offers the same deals I can find on the internet, but with so much more added value and service. She even sorts the online check in, which I hate! I would always recommend Donna to my family and friends.

Donna you always do an amazing Job. Would not book with anyone else as I know with you everything is 1st class and you always find us a fantastic holiday and you are always there to listen and help in anyway.

Booking a holiday is so fraught with obstacles that can ruin all your excitement from planning it. Donna takes all my requests for the holiday: date, airport and destination then puts them all together saving all the worry. Donna is always on hand when you are away incase any problems occur. So i always look forward to my holidays now that the stress has been taken away from me by Donna.

An excellent service as always!

Well done Donna nothing was to much trouble for you, yet again pleasant from start to finish. I'm sure if its anything like the other holidays you've sorted out for us in the past it will be another gooden.

When I first heard about Travel Counsellors I thought what the hell are they. Now I would never book with the high street again. Donna gives that extra personal touch and goes that extra mile to make your holiday everything you want and more. What makes it even better is that if you have a disabilty Donna makes sure when she is looking at places for you she takes that into account and puts things in place if needed. In the past the high street have said yeah will do that yeah will sort that but in actual fact they did nothing which means before we could enjoy our time away we had to deal with issues first which could take a day or 2 of your holiday. I’ve booked many holidays through Donna and will continue to in the future. Overall I’m extremely happy with what Donna does and will alway recommend her to people.

Nothing is ever too much, looks after your every need

Great service, very helpful and dealt with everything I needed for my Florida holiday even when I needed to make changes. Lovely lady.

Donna is always cheerful, helpful and competitive with the prices. She works with my high expectations for each holiday I book.

Donna never lets you down. She found us a hotel in Sorrento as requested and the Hotel was exactly what we were looking for except for the location it was situated away from the centre of the town and due to health reasons I have difficulty walking up steep heights. Because of this Donna then found us an excellent hotel in the ideal location. Its lovely that you can just tell her where you want to go and then wait for her quotes no sitting for hours in a travel agents.

Could not have had better service and friendliness

What a fantastic and professional consultant really pleased with the service

Donna is always more than willing to help, and follows up her service too, which is most unusual in my experience! I will definitely be back for her help in the future.

Great service from Donna. Quick turnaround and everything was well organised - even the vouchers were folded neatly and put in order of use. Thank you Donna.

I cannot believe how quickly Donna managed to find us a suitable holiday within our budget, the whole process from initial enquiry through to booking was completely hassle free, excellent service

Donna is excellent at what she does. Never let's you down and always finds what you are looking for. Would not book with anyone else. Lovely lady and a pleasure to chat to.

Always very helpful and we have confidence that our holidays are in safe hands

Donna was amazing from start to finish. We booked last minute and Donna made the everything possible from arranging travel cots and sorting out our car when we arrived. Donna went the extra mile and came to our house with our itinerary and booking details. Great job Donna.

Donna took over from our previous Travel Counsellor Ann Marie. I had built a good relationship with Ann Marie and so I was a bit worried when Donna took over our holiday arrangements. I needn't have been anxious as she was fab, really friendly, helpful and efficient. Thanks Donna

Absolutely top notch service - very efficient and friendly. Could not be happier and never book any travel without her able assistance.

Nothing is to much trouble for Donna, from the first conversation to the end of your holiday. What ever you want in a holiday Donna is sure to sort it, best service I've had when booking a holiday or short break.

Very helpful and friendly service, answered all my questions and was a quick service. Well recommend and will be using Donna's services again in the future. :-)

Donna was amazing, I kept changing my mind on places to go, but she didn't mind and was also very quick at getting back to me with prices

I will always recommend Donna to friends, family, or anyone who is talking about booking a holiday. She is the most loveliest lady who you can tell loves their job, and wants everyone to enjoy their holiday to the fullest. Last year when I was on holiday, I was really poorly and Donna was messaging me every day to see how I was and was even looking for the closest English speaking doctor to where I was. Having Donna supporting me and helping me was a big help and made me feel more at ease. I also suffer with anxiety and don't like flying. Donna went out of her way to make me feel a lot calmer. Only 2 weeks till our next holiday :-) Thankyou Donna x

Just the most amazing customer service, always so friendly and helpful.

Fantastic service! Would recommend and will be using again.

Donna was extremely helpful. Nothing was too much trouble! Sorted out our holiday for Italy.

Donna, you always listen to what we want and exceed our expectations every time .You are our star. Thank you

This lady was a god send to myself and my daughter. First time away alone and Donna took all the worry away for me. Will definitely be using Donna again and will be recommending to others as well. Thanks for all your help

I'm already recommending to friends & family plus even people I meet that talk about holidays in general.. I think I'll start to use this service on a permanent basis too going forwards!! Lovely personal touches makes all the difference!! Thank You xx

Efficient, professional and friendly service

Donna has been so helpful and informative beyond any travel company I have experienced in the past. I feel like she is with us all the way and is happy to give me her time in helping us organize our trip further which is much appreciated as we haven't had a Disney holiday in Florida before. I will definitely be using Donna again.

Donna was very polite and easy to talk to and swiftly got what we wanted - All sorted in an excellent fashion

Always goes above & beyond to find what your looking for. Always at hand to help with any issues before during and after the occasion. I have known Donna for several years now & wouldn't go anywhere else for my bookings. From UK hotels to planning our wedding abroad to Sydney for New Year, I've been privileged to have Donna's assistance. Even when things went pair shaped at an airport in the very early morning in Australia, I sent an email asking for help....& yes she was at hand & all was sorted within minutes. She truly is amazing at her job, & a great person too. Highly recommend.

We booked our holiday last year with Donna This year we wanted to go somewhere different and due to myself and my husband being disabled everything has to be just right. I would not have trusted anyone else Lovely lady lovely service

Can not thank Donna enough for looking for mine and my husbands perfect holiday for our 30th wedding anniversary and my 50th birthday. Amazing at what she does