Emma Diamond

My expertise

Honeymoons
Couples
Families
LGBTQ+ Friendly
Multi-Generational Travel
Solo Travellers
Safari
Tailor-made travel

I'm based in

Hackney

Available for new enquiries

It's Nice To Meet You

My name is Emma and I am a friendly, dedicated Travel Counsellor based in South London. On completion of my university degree I decided to set off on an adventure and explore the world solo, before moving to London to begin my professional journey in travel. Fast forward 10 years and I’ve built myself a successful and fulfilling career in the travel industry. I am so grateful for the opportunities this line of work has given me, and that my expertise has enhanced other people’s travel experiences; It is incredible that I’ve been able to form a profession from what I love doing most in the world.

My career thus far has had numerous highlights, including earning my spot on tons of incentive trips all over the world, and winning multiple performance based awards. Having worked in various roles, including management, I have gained insight into the process, product and customer service aspects of the industry. I definitely attribute my success to my underlying passion for travel and learning, but also my love of talking to people and forming relationships - many of my customers feel like friends and being sent holidays snaps from their trips never fails to make me smile.

I’ve personally travelled to 47 countries across 6 continents (just Antarctica to get to!) and have specialised in Asia, North & Latin America, the Middle East and Africa, but feel confident that I can tailor the perfect trip in any destination worldwide. I have experience in booking a wide variety of customers, from corporate clients to backpackers, honeymooners to family holidays, and city breaks to long awaited trips of a lifetime.

Speaking of corporate clients, I have numerous business accounts within the Media space, assisting with travel for TV and production purposes. I have experience in dealing with VIP/high profile individuals/Influencers and organising large groups; projects so far include Searching for Mexico with Eva Longoria, TOWIE’s season in the Caribbean, and multiple docuseries.

As a Travel Counsellor I can’t wait to assist you in all your travel needs (flights, transfers, accommodations, cruises, tours, car hire) whatever they may be. I can be available outside of working hours so as to fit in with your schedules, and am also always happy to meet in person and holiday plan over a coffee (on me) if you’d prefer this to phone/email.

I am so excited to hear from yourselves, your families and friends, and am looking forward to creating itineraries that will surpass your expectations and keep our working relationship going for years to come.

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What my customers say

Emma was absolutely brilliant — we couldn’t recommend her and the TC team more. She brought such a personal touch to the whole experience, really taking the time to understand us and what we wanted from our honeymoon. Nothing ever felt like too much trouble, and she was so flexible when we wanted to tweak or change things along the way. She created an itinerary that felt completely perfect for us, and the whole process was seamless and stress-free. The app made everything really easy both during booking and while we were away. What meant the most was how supported we felt throughout — both during the booking and while travelling, it gave us real peace of mind. Thank you for making our honeymoon so special and effortless — we wouldn’t hesitate to use you again.

Emily Burke

Manchester

Emma was so helpful with the various changes that we had to make because our original flights routed through the Gulf. She kept in touch throughout the trip and managed to change our last night when we had a much earlier departure than originally planned. We have 2 further trips in mind for the next year and will be using Emma to book those too.

Heather Dodge

London

Emma is a great consultant. Always listens and pay extra attention to detail. No request too small to ensure you have a great trip. Highly recommended

Naomi Flash

London

Very efficient service received from Emma and her team. No time wasted. A solution to our safe return home avoiding the Middle East was found within hours from letting her know of our situation. Thanks again and amazing service, as usual. Thanks Emma.

Blaise Yerly

Zurich

I couldn’t recommend Emma enough. When a recent trip was complicated by travel disruptions, she went above and beyond to find a solution. Excellent customer service and communication, and expert knowledge of the industry. Left us free to enjoy our holiday.

Rose Cartwright

London

Emma was helpful and very supportive in arranging our trip to the US. We would certainly recommend her to others wishing to book a trip.

Carole Spiers

London

Personal Service still counts for a lot in my book.

David Simmons

UK

I would wholeheartedly recommend Emma Diamond to everyone! She made the whole trip effortless and absolutely seamless, sorting flights, gorgeous hotels, transfers, and extra nights at either end of my cruise. Every detail was perfectly arranged, and I felt completely looked after from start to finish. Truly exceptional service!

Justine Khedoory

London

I have already recommended Emma to a friend in Canada and also intend to use her services again for future trips.

Jocelyn Gardner

Vancouver

Emma always comes up with the goods! Gives great advice based on preferences and listens to wants and needs. Thoroughly recommend!

Tracey Pashley

UK

Emma completely understood the purpose of our family holiday and took all our needs for the adults, children and our dog. She came up with 3 good options and this made it so easy for us to chose the best holiday. I asked many questions and nothing was too much for her.i highly recommend Emma and her team at travelling councellors.

Philippa Raven

UK

Very efficient and responsive, professional service. Emma is easy to talk to and understood our needs/requests. Now have a very exciting itinerary for San Francisco and 3 Hawaiian islands that covers a variety of experiences and culture.

Dawn Jenkins

UK

Emma and her team were so helpful when organising our trip to Mexico, I am so excited and I just know we will have an amazing experience!

Gaby Rishover

London

I contacted Emma at the recommendation of a friend who has used her services in the past, all I can say is that she is a very friendly professional, and we would definitely use her services again in the future. She put quotes together for my wife and me as a couple and also a large group in private villa’s each time giving us various different prices to suit budgets with links to the hotels and villa’s so we could see what we where going to book, and she was always there via WhatsApp and over the phone if we had questions. Very highly recommended Emma for your next holiday. Thank you Emma x

Yin Mo

Newcastle

Emma was fab with offering a range of hotels and advising pros and cons for each. So helpful!

Johanna Boas

UK

The service that Emma and her team have provided to my family and me, not only on our most recent booking, but on every previous trip they have organised, has been nothing short of outstanding! From the outset, Emma always ensures our needs are met throughout the booking process, and she has gone above and beyond whenever we have faced issues while abroad, liaising with the hotel and resort to ensure any problems are resolved quickly. Having a personal concierge for the duration of the trip takes all the hard work and stress out of the process, and when travelling with two little ones, it truly is a game changer. I would highly recommend Emma and her team.

Brett Adams

UK

We have book numerous holidays via Emma and her team, from Long haul in Australia to weekends in London and everytime the hotels and service have been fantastic. Highly recommend, great service and superb knowledge of great holiday destinations.

John Docherty

London

Emma was extremely friendly and helpful

Clare Raff

UK

Emma was absolutely amazing at helping us book our holiday, her attention to detail is brilliant and she really listened to what we wanted. Highly recommend her.

Jenny Aspinall

UK

Emma has been great. She has listened to our requirements and come up with the perfect holiday. personable and communicative throughout the booking process and patient with us when deciding on our options. Would thoroughly recommend!

Tony Shattell

UK

Emma was phenomenal and attentive. She listened and provided swift ideas and choices when planning our trip. I highly recommend her service.

Lesley Noel

UK

Emma is indeed an absolute diamond: I contacted her last minute with some niche needs after going crazy trying to sort it all myself, and she found me the perfect holiday, at no extra cost to if I had just done all the bits myself. The whole process couldn’t have been easier or more streamlined, and the holiday was so well organised - I’ll definitely be using Emma again and would recommend her to anyone :)

Natasha Williams

UK

Very responsive to all queries and issues which was very helpful

Patricia Fitzgerald

Ascot

Really efficient and helpful, booked very quickly and the hotels look amazing

Izzy Haggar

London

Emma was friendly, knowledgeable, enthusiastic and fast in delivering a fab range of choices for us in South Africa. Unlike other travel agents she listened and tailored the options perfectly to our party. Couldn't recommend her highly enough

Julie Rhodes

UK

Emma was great. She really took the time to understand what everyone in the group wanted. She responded quickly to our questions and amendments. I’ve already recommended her to the rest of my family and will definitely book with her again

Jenifer Bacon

UK

Emma - Efficient, responsive, knowledgeable, creative in terms of putting together travel packages / solutions

Mike Humphries

UK

My husband and I were extremely blessed to have Emma and team help plan our Honeymoon of a lifetime. We booked a 3 week trip to Thailand & despite it being a last minute booking, Emma was able to put together the most incredible 5 stop trip, designed exactly to brief and budget. During the trip Emma made sure everything ran smoothly, with transfers to every destination and simple check in steps for our flights. Emma chose incredible hotels for us which we adored. If you value a stress free holiday and beautiful hotels - Emma is your girl! Thank you Emma and team!

Elliya & Ethan

Radlett

This is my second holiday I have booked with emma…. OUTSTANDING service and price. Emma takes all the hassle out of comparing holidays and prices as she always comes up with the best first time . Can’t recommend enough.

Jill Bates

Newcastle

She’s amazing and has the patience of a saint!!

Lauretta Bernstein

London

Discover the world with me

Aruba Top 5

Aruba Top 5

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08 Aug 2023

Booking with a Human Travel Agent vs OTA

Booking with a Human Travel Agent vs OTA

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08 Aug 2023

What Can I Book?

What Can I Book?

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08 Aug 2023

Reasons to Book a Holiday

Reasons to Book a Holiday

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08 Aug 2023

Booking Process

Booking Process

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08 Aug 2023

What I Actually Do

What I Actually Do

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08 Aug 2023

Why you should trust me with your holidays

Why you should trust me with your holidays

As an experienced traveller myself I can't wait to help tailor your next getaway and I also just love doing it.

16 Aug 2021

5 Reasons to Book with me

5 Reasons to Book with me

With us, it's personal.

16 Aug 2021

Red List Crisis Averted

Red List Crisis Averted

I will go above and beyond to take care of my customers, and I want to share an example of the very personal service that I offer, especially now.

05 Aug 2021

A Bit About Me

A Bit About Me

Let me tell you a little bit more about myself

14 Sept 2020

Additional offers

More destinations to enjoy

Let's plan your dream trip together

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Tailor-made for you

Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.

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Personalised service. Always

When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.

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Stress-free travel, and more time
for what matters most

I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.

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Support when it matters most

If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.

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Let’s talk through your ideas, no pressure.

+447518972248

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Finding your match...

Every unforgettable journey starts with the right person by your side.