Based in Craigavon

Fiona Dalzell

It's Nice To Meet You

Hi, thanks for looking at my page! I'm Fiona, a Travel Counsellor based in Maghaberry and I'm so happy you've taken the time to look at my page.

I've been working in customer experience for 18 years and have a passion for ensuring every customer gets the highest level of service every time!

I absolutely love travel and have travelled extensively all over the globe including Cuba, Hong Kong, Iceland, Kenya, Thailand and Zanzibar to name just a few! My absolute favourite to date has to be Kenya - what an experience that was!

Being a Travel Counsellor allows me to combine my love for travel and customer experience into my day job and have access to some fabulous partners and suppliers all over the world! This also means you can save hours of planning and organising as you'll let me do all that for you - more time for you and your family!

Enough about me though what I really want to know is all about you! I truly believe that every holiday is and should be unique for you to help create those memories that will last a lifetime! I feel very privileged to be able to be part of those memories. I can help with anything you need from city breaks and Christmas markets to Ski holidays, family holidays, honeymoons and everything in between.

Working from home allows me to be truly flexible and work the hours that suit you including evenings and weekends. Please feel free to contact me by phone, email or Facebook and let me plan your next dream trip!

I can't wait to speak to you!

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

My Kenyan safari experience

09 September 2019

Why a safari? Anyone that knows me, knows that in addition to travel, my other true passion in life is animals! I just love them - big or small, wild or domestic I have a fascination with them, how they live and survive in the world and also the impact we have on their populations and ability to exist on a day to day basis. Growing up our house would often be referred to as a zoo and I'm a sucker for an animal in need - the number of strays and waifs I've brought home over the years was too much for my poor parents to bear! And the tears I've cried over every animal program you can imagine from Pet Rescue to any David Attenborough (my personal favourite!) Anyway I decided that I needed to celebrate my 30th birthday in style and as far away from a "surprise" party as I could get. I'd just got my annual bonus in work and I was determined to use it on something other than bills and it occurred to me that I love animals so why had I never thought I could go on safari - it seemed like the obvious choice and after consulting a colleague who had done about 4 in different countries, my mind was set on Governors Camp in the Masai Mara. A visit to a couple of high street travel agents left me uninspired with one even telling me that Kenya wasn't safe but South Africa would be a better option for me (conveniently they didn't sell Kenya but did sell South Africa.) They weren't changing my mind though so I made my first ever visit to a specialised agent who couldn't have been more helpful and the next thing I knew, i was booked. I was so excited I would actually be spending my birthday on game drives! Let the countdown begin.... Arriving in style A 9 hour flight from Heathrow brings you to Nairobi's Jomo Kenyatta International airport and once we got to Nairobi we had a very short transfer across town to the airstrip where we were to meet our Governors Camp plane to take us to the Masai Mara. These planes are tiny and only hold 12 people max which is a strange sensation when you're used to the Airbuses and Boeing's commercial airlines use but I have to say i found the transfer smooth as anything and within 1 hour, we had landed and had already started animal spotting! Camping with a difference When you book a safari you book incredible luxury and top of the range facilities and Governor's Camp was no exception. My favourite part about these camps are that they are open with no fencing and the animals are free to roam at any time, day or night - this was quickly proven by Blossom, the elephant, who came daily with her family to take fruit from the trees or the family of warthogs who lived near our tent and joined us for lunch every day. Breakfast and lunch were served in the open every day and we'd frequently be eating lunch, watching a herd of zebra stroll past munching on their own lunch. This was my favourite part of the camp we stayed in but also the tents are the upmost in luxury - think 5* hotel room under a canvas with a daily wake up call of tea or coffee and biscuits before your first game drive of the day and a turn down service at night with a hot water bottle provided - yes really, you'd be surprised how chilly it can get there at night! During your downtime you can access the spa or the bar but my favourite thing to do was sit on our veranda over looking the Mara river and watch the hippos and crocodile down below - even when I had to witness one carry a poor gazelle for several hours before he'd eat it! The vast array of butterflies and birds that appeared when I was sitting there in the afternoons was amazing to see! The drives We had 3 drives a day and also went to a Masai tribe village one day as well as breakfast in the bush, allowing you to go out further afield to look for the shyest of the Big 5 - the Rhino. Each drive was unique and the knowledge that the drivers have of the individual animals on the plain blew my mind as well as their incredible knack for knowing where to look for the animals too! By the end of our first day we had 3 of the Big 5 ticked off with only the leopard and rhino left to appear. We also had the luck of seeing a baby elephant who was no more than 2 weeks old running around trying to learn how to use his trunk - you don't see that in your average zoo! By the end of day 2 we'd had another incredible day and been so close to the Marsh Pride Lions and their cubs, I was feeling a little emotional! Day 3 finally brought about the elusive leopard and what a show she put on, carrying her lunch proudly past us and we were still witnessing the tail end of the migration, watching hundreds of wildebeest and zebra cross the Mara at full speed! This left the Rhino the only animal who had successfully avoided us but we still had day 4 so we were confident. Sadly, it wasn't to be and we missed the rhino but I took this as a sign that I need to go back and complete my list of the Big 5 to see while in Kenya! On day 4, it was time to move on to our next stop in Zanzibar for a beach break but that's a story for another day! All in all this was truly a holiday that I will remember for the rest of my life and is one to be repeated over and over again - there's no 2 days the same so you'll never get bored so if you are even thinking about a safari just do it- you will NOT regret it! As for me? Kenya will always be special in my heart and don't worry Mr Rhino, I'll see you again very soon....

My customer stories

Sent by Suzanne Davies

Fiona set us up a great holiday and personal service is fantastic. Would definitely recommend to friends and family

Sent by Jill Edwards

Fiona was great, easy to work with and made the whole booking an easy process.

Sent by Gaynor Docherty

I have found the help and support provided a massive help, as this is definitely not a normal trip for us, so the expertise and prompt reply to my many emails has been greatly appreciated.

Sent by Gemma Stirling

Fiona really understood the feel of holiday I was looking for and was great at matching things that were suitable for both myself and my husband and my 3 year old daughter

Sent by Zara Buckley

Fiona was really helpful and provided us with a great deal, ensuring there was flexibility

Sent by Michael Clarke

Fiona took all the pressure away from booking our trip and was able to get everything sorted without any issues.

Sent by Francis Downey

Wonderful service from Fiona, will definitely use again and have already passed details on to family.

Sent by Paul Bell

Fiona was a consummate professional in dealing with our agenda/location/direction of travel changes as the holiday plan evolved. Nothing was a problem. There was a solution to every issue. Fiona is most knowledgeable and friendly.

Sent by Debbie Moore

Fiona is a professional, reliable travel counsellor. After 1 phone call she had our whole holiday organised and made it all so easy. I would definitely recommend her to others

Sent by Alison Hiles

Fiona was very prompt with her response, extremely pleasant to deal with and nothing was to much bother

Sent by Michael Dougan

Great one to one customer care

Sent by Caroline Hiles

So helpful and nothing was too much trouble very impressed.

Sent by Andrea Crossan

Fiona went over and above to help us make our booking hassle free.

Sent by Sam Halford

Fiona has been fantastic since day 1. Thank you for everything

Sent by Ciara Kinkead

Fiona is fantastic. Highly recommend her for people looking a holiday that is tailored to their tastes.

Sent by Laura McCormick

Lovely friendly and knowledgeable service provided by Fiona. Have already recommended her to a friend.

Sent by Alistair Hugh

Personable, relatable, patient. Everything you need. Compared to the MOST stressful period with another travel agent this was just quick and easy. A dream.

Sent by Aaron Dalzell

Fiona was very attentive. She went out of her way to ensure we got booking our holiday the way we wanted it, paying attention to every small detail/tweak that we wanted to make. As well as this, Fiona got us an extremely good deal and great value for money. Her response time through Facebook was extremely quick, great customer service. Would highly recommend booking through Fiona to anyone! Great service and great price!

Sent by Alison Moore

Fiona has been very helpful and professional throughout the booking process.

Sent by Karen King

Fiona delivered a first class service from our initial contact with her right through to our arrival home. She was always at hand to contact anytime. Fiona delivered all our documents to our house, checked us in online and even filled in our luggage tags. Would highly recommend Fiona’s services as a Travel Counsellor to anyone who wants a holiday organised hassle free.

Sent by Tiffany Skinner

Fiona was amazing helping me sort and book next year's family holiday. Always quick to reply and provide information and to respond to questions or requests that I had. Will definitely be utilising Fiona in the future and would recommend her to anyone.

Sent by Neil King

Very helpful in organising our trip to New York.. always on the ball and keeps you up to date. Would definitely recommend to anyone!!

Sent by Angela Docherty

Thank you so much Fiona for all your help my son Jay and his girlfriend were so disappointed after losing their booking for their dream holiday to Florida next year with Thomas Cook but delighted with all your help and looking forward to the new improved holiday to Florida booked with you ? best personal service ever. Thank you x

Sent by Georgia Lockhart

Fiona..... Excellent service thank you

Sent by Paula Cave

Fantastic experience from start to finish. A quick call with Fiona and she took care of everything! Awesome experience and very helpful!