Based In Poole

Helen Vincent

Available for new enquiries

It's Nice To Meet You

Hello, I offer a confidential, personal and bespoke travel service using my 30 years experience in travel to find the very best holiday for you.

I have the pleasure in arranging personal (and group) travel for clients, everything from city breaks, family holidays to luxury long-haul holidays. My areas of expertise include: luxury, tailor-made, long-haul, luxury & adventure travel and cruising, groups and activity event trips. Pre pandemic I booked over 350 people from all over the world including the British Youth Sailing team to the World Championship in China flights and tours. I can book everything from honeymoons, safaris, cruises, road trips, luxury trains, touring, excursions and even all of it put together to fulfil your dreams.

Travel Counsellors gives me access to the industry best holiday tour operators, airline, ground agents and activities all safely protected with own ATOL, with a 24/7 crisis team on hand to support all clients booked through this system at all time anywhere in the world. I felt it was the perfect opportunity to work personally with my clients, arranging and sourcing the very best holidays and business travel. All backed up with award winning technology with the support of a world leading independent travel company, one of the biggest Travel company in the UK.

My personal travel experience includes Sri Lanka, Maldives, Madagascar, Costa Rica, Cuba, Ecuador and The Galapagos, Peru, Argentina, activity holidays: cycling, skiing and water sports, Morocco, India, Australia, Thailand & Asia, Indian Ocean, Hong Kong and China - and throughout Europe.

My experience prior to Travel Counsellors of owning a bespoke tour operator for 18 years, arranging some of the most fabulous holidays in amazing places - which was voted TTA Tour Operator of the Year in 2011/12, has given me considerable experience and expertise in the industry.

After successfully selling the business to take a break in 2013 I have since then been asked many times for advice and help to book super holidays, so I have decided to team up under the Travel Counsellors umbrella to offer these services and enjoy being part of the TC family.

I very much look forward to helping you plan your perfect holiday - where would you like to go next?

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My customer stories

Sent by Kate Kinkead

Fabulous, easy, quick, efficient, reliable, honest and most of all knowledgeable of the areas we want to travel to. Highly recommend. Helen Vincent was with us all the way, making a fabulous trip come to life. Thank you Helen Vincent.

Sent by Chris Monk

Awesome personalized service from Helen; took the weight off our hands entirely, to plan and book our bespoke travel arrangements.

Sent by Nina Hytner

Great guidance and hand holding and patience from Helen. Wonderful to have someone take the reins over something so important to us. Helen was fantastic.

Sent by Barbara Cox

Helen has booked over 15 flights for me now and her attention to detail, professional manner and excellent customer service keeps me coming back! Thanks Helen for everything you do. Regards - Barbara

Sent by Phil Collins

Helen is excellent , knows her stuff, always gets us the best deal and know every other in and out of the travel business! Awesome :)

Sent by Rachel BAILEY

As always a super service . I wouldn't' book a holiday without a call to Helen first!

Sent by Barbara Cox

Helen is awesome. She's organised, helpful, has great ideas and easy to work with. I've booked over 10 business trips with her this year and all of them have been 100% amazing! Thanks Helen for all your attention to detail and help. Here's to the next booking! Regards Barbara

Sent by Nicola WAKEFIELD

Would not dream of a holiday without your invaluable help and advice …peace of mind is priceless

Sent by Chris Monk

Great response and support from Helen ( as always!), even though she was just heading off on a holiday of her own!

Sent by Hazel Funnell

Helen is amazingly helpful and friendly. She is absolutely essential to my life now. I find arrangements for holidays quite stressful to do on my own, so she is invaluable in keeping me sane.

Sent by Kelly New

Helen was a breathe of fresh air to work with in booking exactly what we needed. She understood our needs for our little boy in a wheelchair and has found us an snacking holiday at a great price. I would definitely recommend her and look forward to booking future holidays with her. Thanks Helen x

Sent by Joanna Walker

Helen is amazing very patient and helpful

Sent by Catherine Hopkinson

Helen is amazing very patient and helpful

Sent by Nina Ross

Very helpful, open to looking at alternatives, quick response to communications, overall a brilliant service to help us book our family holiday!

Sent by Katharine Pollard

I can't speak highly enough of Helen. She is so helpful. She takes the time to find out what you would like to get out of your trip, places you would like to visit and then puts together an itinerary for you to look at and discuss and change as you wish. She organised a holiday for us to Vietnam a few years ago and it was fantastic.

Sent by Barbara Cox-Lovesy

Helen is very conscientious and really helpful. I'll be using her for all my booking from now on, as travel has become more complex and having Helen as the expert to help navigate travel is the best option for everyone. Thanks Helen.

Sent by Shirly Scully

Excellent service and undertaken with a lot of patience, especially as we didn't know where to go or what to do! Thanks Helen

Sent by Karolina Rabiej

Very helpful and found a fantastic offer for me.

Sent by Irena Daniels

Always great service attention to detail and personal touch Helen is outstanding

Sent by Caroline Cockroft

Helen's travel knowledge and experience at arranging holidays, was spot on. She turned our 'flight only' booking, into a fabulous holiday for us. We were wanted a hiking, sight seeing, ski holiday, but knew we needed help to make it happen, Helen was great, she kept to budget and managed to include all our holiday needs, arranging all the hotels and transfers for our trip. We had a wonderful time. Thank you for all your help in making this happen.

Sent by Barbara Cox-Lovesy

Helen is very conscientious and really helpful. I'll be using her for all my booking from now on, as travel has become more complex and having Helen as the expert to help navigate travel is the best option for everyone. Thanks Helen.

Sent by Patricia Fitzpatrick

Helen did an outstanding job organising our holiday. She was resourceful, fast and professional. She knew well the country we were traveling to and she was efficient in helping us figure out the Covid requirements. I will definitely go to Helen for our next travel endeavour and I am sure once again she will get it right.

Sent by Joanne Shingler

I have already recommended Helen to two friends. She has just been fantastic, finding us our holiday, taking care of the booking and helping us to navigate the covid requirements. When our plans had to change very late in the day Helen really pulled out the stops to make sure we didn't lose any money and to help us rearrange our plans with minimal stress. I am so glad we booked via a travel counsellor - it really has made it all much less stressful, and i would not hesitate to recommend Helen.

Sent by Sue Eley

I also wanted to thank you for all your support and realise that I need to be quicker off the mark. You were so patient, supportive and professional and I really appreciated it, not least coming back with new options to think about. I will cruise, and I will come back to you.

Sent by Catherine Hopkinson

I cannot recommend Helen highly enough.She has patiently helped me plan lovely family holidays. She listens to my needs and researches really well. Unfortunately we have had to put plans on hold and cancel and this has been no trouble to her, refunds are quick and she cheerfully and optimistically helps me plan for next year. I'm looking forward to some great future trips. Catherine

Sent by Ruth Knight

When I gave Helen our proposed holiday dates and a request for Sun, Sea and WiFi, she came up with an amazing holiday to suit our whole family including two teenage girls. The location was one I had not heard of before and I never would have discovered it on my own. The boutique hotel was perfect, the local restaurants were superb and we really did not want to come home. The travel plans were perfect and we really did not have to worry about a thing.

Sent by Jenna Vincent

Thanks Mum for looking after us off on our Gap year xx

Sent by E T

thanks so much for a super holiday Helen, somewhere we wouldn't have thought of going - beautiful and amazing first hotel... looking forward to next years plans.

Sent by Liz Crumb

Helen - just to say thanks you. We had a fantastic holiday. Everything went absolutely according to plan, we couldn't have asked for more as professionally organised holiday & Elephant Hill was really great xx

Sent by Janine Hogan

Thank you for your help, your care and attention to detail and your excellent customer service. Best wishes

Sent by F Nossiter

Helen can never do enough for you and is so knowledgeable.

Sent by C Booth

Hi Helen Just wanted to say a huge thank you! Costa Rica so far is absolutely amazing! And all you have organised is just perfect..... So thank you from all us Booths xxx

Sent by Ute McCrudden

Fantastic service , just exactly what we needed to help us find a place in Corsica with famiily/ friends all coming to different times and different directions. Would have never managed this without the help from Helen.

Sent by Carol Bromiley

You have been the most helpful and patient holiday advisor I have ever had the pleasure to work with. Thanks again. Carol

Sent by Rebecca Carron/Francs

Felt I must write to thank you for organising my amazing trip to Vietnam, although I have previously booked directly with exodus it was great having your experience and getting me a direct flight and a super upgrade! Everyone else on my trip was so jealous of me flying directly - there were cases of lost luggage in our party and long delays in transfers in other group members .. Knowing I was coming home straight away made coming back home much easier and reassuring to know luggage unlikely to go astray. Thanks heaps. Can't wait till my next trip!

Sent by Andrew & Jeanette Evans

A short note to say thanks for all the work you put into the China Topper Worlds trip – I can only imagine he amount of effort required. We had a fantastic time, a trip to remember forever. I hope you managed to enjoy the visit as well!

Sent by Rachel Bailey

Fantastic service really helpful and lots of information. Booking was hassle free and saved me a lot of time. Helen was knowlagable and full of good ideas and tips regarding our trip. Very happy with the service we received and I will use again and will recommend to family and friends.

Sent by Sarah Sonraya Grace

Always very helpful and friendly and comes up with a number of holiday options and will keep trying until we find what we are looking for.

Sent by Inge Day

Super, personal service. Speedy return of mail and calls. Lovely, friendly, helpful attitude. Questions answered informatively which promoted confidence and helped to clarify the arrangements for us.

Sent by Nicola Wakefield

Just had to say a massive thank you from Sian and I. The holiday was absolutely what I had dreamed of and more. The work behind the scenes that you did ensured that everything ran on rails, was so impressive and even the change in hotels turned out to be a blessing as the Kempinski was amazing. The Marriott provided a totally different vibe which made the holiday experience feel much longer than 4 days. We laughed, walked, ate, drank (and then had more to drink) and spent a hideous amount of money but for me the memories and whole experience was truly priceless. So thank you.

Sent by Keith & Vicky Baggette

The service we have received from Helen Vincent, our personal Travel Counsellor ,has been absolutely outstanding. We have already recommended her to several of our friends and business associates and we look forward to using her service when booking any future trips.

Sent by Nicola Wakefield

Totally awesome service! Will definitely be using you again, and recommending you to all my family and friends. Thank you for a hassle free, speedy holiday/flight booking.

Sent by Vicky Bagette

Helen has been amazing ! She is so patient and understanding and truly zones in to finding you the perfect holiday . Would highly recommend to all my friends and colleagues . Thank you Helen - I would never book another holiday without your wonderful service again !

Sent by Jon V

Helen's many years of experience in the travel business shine through. Her attention to detail is meticulous.

Sent by C Booth

Absolutely fantastic service with speed and great advice all the way through! Helen was such a lovely person to deal with, which took the stress away completely!

Sent by M s

Very efficient and organised. Very helpful and knowledgable about the travel industry which really makes a difference.

Sent by Neil Marsh

Helen was great and helped us enormously ...... We were pretty indecisive but got there in the end and Helen was super patient and very helpful and we are very much looking forward to it. We will definitely be using Helen again.

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Escorted Touring in Italy

30 June 2023

Amo l’Italia! Italy holds such a special place in my heart - an affection forged in my teens when I was an Au Pair in Lugano on the border of Italy and Switzerland. A very special and most wonderful time. Quite simply, I think I fell in love - with Italy, it's people and, basically, all things Italian. Over the years I have visited this stunning country many times. In particular, I have spent ma

Aurora Expedition Cruising - and the New X-Bow hull ship

24 September 2019

What a lovely day out we were treated to with Aurora Expeditions - kayaking in the Solent and a high speed rib ride to the Needles, spending time with the passionate staff from Aurora Expeditions. What is expedition cruising? The first expedition voyage to Antarctica was some 25 years ago for Aurora and their spirit of adventure still burns just as bright. There are limited group numbers to e

Skiing in Les Gets & the Portes Du Soleil

23 September 2019

Family or Friendly French ski resorts The Portes du Soleil ski area is one of the biggest winter playgrounds in the world, with 12 linked resorts on either side of the French-Swiss border. In the heart of the French and swiss Alps, the ski area Alps is located between Lake Geneva and Mont Blanc, skiers come for the excellent snowfall - more than 8 metres every year! The Portes du Soleil offers 4

Antigua

23 September 2019

I just love Antigua, 365 white sandy beach, relaxed way of life and super food - what is not to like? It is only a 8 hour direct flight from the UK - daytime flight out and overnight on the way home on BA or Virgin - making it a perfect winter get away. Or combine with Miami, as we did this summer, only 3 hours from Miami direct flight. The island is easy to get round, car hire is very safe - t

Iconic Miami

11 September 2019

It had been 20 years since I had visited Miami and going back with our now teenagers was going to interesting ... well it doesn’t disappoint. Hot, clean, friendly and definitely iconic. Getting around is so easy with the free trolley buses (with air conditioning and free Wi-Fi). Download the app so you can see where the stops are and when the next trolley is coming. Tip - using only electric golf

Celebrity cruise on Carnival Sensation

11 September 2019

My family’s first cruise ( with teenagers of 16 & 18 yrs) was going to be an experience on way or another! It was a 5 night cruise out of Miami - we chose this cruise as it fitted with our holiday dates and included Havana. Unfortunately Mr Trump then with 1 month of departure date - declared that Cuba was off limits to Americans and American cruise ships - we were very disappointed. However the

Classic crusie liner

30 March 2019

I recently had the chance for a ship visit on the classic ex Transatlantic ocean liner The Astoria. Having watch this ship sail majestically into Poole Harbour I look forward to seeing the cabins, and accommodation on board. A great size ship taking only 550 passengers with 2 restaurants, 5 lounges, bars and Calypso Show lounge, nightclub and outdoor swimming pool it certainly is comfortable. Th

Costa Rica - Family holiday

25 October 2018

When my children were 6 and 8 years old, I felt they were old enough to join me and my husband on one of my research trips, combined with a family holiday to Costa Rica. They loved it and a great highlight for them was Arenal Volcano near Lake Arenal, the largest volcano in the world, erupting every day since July 1968 until 2009. The local Costa Rican guide had the children in the front of th

California - Road trip

07 September 2018

This trip was arranged by Visit California, with 10 groups all visiting different areas of California. My group visited the northern region from San Francisco. I would say this is an area of specialist interest for those who like a road trip and want to see the unusual California. The Redwood Forest are amazing, and these are now my favourite trees. I love the way they grow a little family

Thailand - City, beach & jungle

07 September 2018

How lucky to win a place on a Travel Counsellors trip to Thailand. I love traveling and to travel with my super colleagues to an amazing place is such a bonus. Thank you so much to Emirates and Centrara and EXO. I flew with Emirates to Bangkok via Dubai staying at the Centara Grand at Central Plaza Ladprao. A busy time in Bangkok, somewhere I haven't visited for 25 years! The roof top bar/resta

Glagapgos

07 September 2018

I visited Lonesome George in February 2008. Galapagos is such an incredible place with an amazing variety of wildlife. Many of the creatures are endangered species protected by the Darwin Research Station. Our Galapagos ground agents were kindly able to provide a detailed history of Lonesome George, we hope you find this an interesting read. Celebrating the Life of Lonesome George, the world-fa

Ras al Khaimah

07 September 2018

What is this.... well if you haven't heard of Ras al Khaimah it is one of the 7 United Arab Emirate states, only 40 minutes from Dubai airport along some very new road. Ras al-Khaimah, historically known as Julfar, is one of the seven emirates that make up the United Arab Emirates. Its name could be taken to mean "headland of the small huts", which can be attributed to the indigenous buildings tha

Singapore

04 September 2018

A short stopover in Singapore on the way home was not long enough! I love this city and would have liked to have a few days to explore and take in the sights and sounds. If you have a flight layover - the airport offers a free tour of the city, with two options. Depending on the time you have you must be in transit for this though. As we were travelling on a NON through ticket we had to co

Hong Kong

04 September 2018

Hong Kong what a city! Busy, vibrant and some serious shopping to be done! Start with the Star ferry for the famous bay crossing, an institution for the locals and a mythical voyage that the national Geographical Traveller magazine lists as one of their 50 experiences of a lifetime. From the boat you can appreciate what some consider as being the most beautiful skyline in the worlds, where t

Xian - The Terracota Worriers

04 September 2018

The Terracotta Warriors are on everyone's bucket list - they are incredible. However, I would like to prepare you if you are planning a visit, the Chinese Government now allow 80,000 visitors a day in the site! It is madly busy in the viewing of the pits of the warriors, so be prepared for queues, jostling and the heat. Standing in battle-ready formation and numbering into the thousands, the T

Beijing

04 September 2018

Visiting Beijing is a must when in China - it is busy, with a population of 20 million! I have been some 28 years ago to China and Beijing but don't remember much apart from bicycles everywhere. That had really changed and now the car is king, and the roads are really busy. Use of the subway is recommended as the fastest way to get about. Though funnily enough, they are now trying to reintroduc

Club Med - Bali

04 September 2018

A week of relaxing in Bali. This was my first visit to Bali, (I know, how have I missed this special place!) We picked Bali as I have always wanted to visit and the climate seemed perfect for August, which so many places in Asia are not at that time of year. The weather was a super 28 degrees, sunny and not too humid - the dry season. We had one day of rain in the hills of Ubud but that didn

Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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