My name is Janine Hay and I have been working in the travel industry for over 20 years.
This is my 16th year of being a Gold Travel Counsellor, and in my time working within the industry I have travelled extensively. This includes throughout the Caribbean, USA, Australia and Indian Ocean. I have visited many other long haul destinations and more recently I completed a trip to the Golden Triangle in India, went wine tasting in South Africa and sailed down the Norwegian Fjords. Travel is just not my job, but my favourite hobby! I pride myself in giving good honest advice and great customer service.
My speciality is organising worldwide tailor-made holidays, cruises, honeymoons and weddings abroad and I have a wealth of experience in this area. I can also offer a wide range of travel options including flights, car hire and hotels.
Due to my location in Derry/ Londonderry, I can offer travel that can be paid in Sterling or in Euros.
So for all your travel needs - large or small - give me a call or send an email.
I look forward to hearing from you.
Sent in by Treasa O'Dowd
Derry, 09 June 2015
I am extremely happy with the service I received from Janine. The service she provides is extremely professional and I very much appreciated her help in arranging my holiday. She gave great consideration to what I was looking for and provided me with fantastic choices. Janine is a highly experienced and well travelled consultant and it is obvious she values her customers and strives to provide them with the best and I most definitely will be recommending her to family/ friends and have done so already!
Sent in by Janet Picken
Woodford Green, Essex, 09 June 2015
Janine's knowledge of travel and her willingness to deliver is amazing! I will continue to book many more holidays with Janine. Looking forward to Kos in August.
Sent in by Janet Picken
Essex, 22 May 2014
I just wanted to write a few words to thank Janine for another wonderful holiday. Janine's knowledge of the travel industry is amazing. Nothing is ever too much trouble, how ever many questions asked. I would highly recommend and have recommended Janine's services to others. Many thanks Janine for making our holiday so memorable.
Sent in by Andrew McDermott
Londonderry, 27 June 2012
Janine has been outstandingly helpfull in everyway, we felt like she was personally going out of her way to make sure we had the best holiday/wedding possible.
Sent in by Anthony McGarrigle
Strabane, Co.Tyrone, 27 June 2012
It is a great comfort to me each year when booking a holiday to know that Janine is on hand. I simply give her a rough idea of what I want and she will come back to me with everything perfectly arranged. If only she could deal with other aspects of my life!!
Sent in by Anita Devine
Derry, 04 November 2011
I was delighted with Janine's service. The hotels were fantastic and the flight connnections etc culd not have been better. Our whole trip was a complete success. Many Thanks Janine, hopefully I will be in touch again soon
Sent in by Bertie Faulkner
Londonderry, 29 October 2011
Janine has been organising our travel for the last five years. Her advice experience and attention to detail is outstanding. Janine has travelled the world so her personal knowledge of destinations is invaluable. Janine is our first port of call when we consider travelling.
Sent in by Elizabeth and Alan Wilson
Newtownstewart, 28 October 2011
We have been booking our holidays with Janine for the past 8/10 years. She is always so pleasant to talk to on the phone no matter what the problem. She gets to know her customers and their likes and dislikes down to the smallest detail. As she says herself her job is her favourite hobby. At anniversarys/birthdays if you are on holiday every effort is made to make it special for you. If you have a request she will endeavour to have it carried out. Holidays are special to everyone and to have peace of mind whilst on holiday is I think the icing on the cake. I would and have recommended her to friends whom I am sure would say the same thing. Thank you Janine for all your hard work. May you long arrange my holidays
Sent in by Ellen Rosborough
Londonderry, 25 October 2011
I have booked holidays with Janine for some time now and have been more than satisfied with the service I received. Most of the holidays have been on her recomendation of accomendation. My husband is disabled and travel arrangements have been first class. I look forward to booking with Janine in the New Year and receiving the service I have received in the past.
Sent in by Maurice Baxter
Strabane, 21 October 2011
We have come to rely on Janine's expertise. Whatever we need, whether it be flights, accommodation or a package she always seems to get exactly what we need. When it comes to travel and all things travel related her advice and help are spot on!
Sent in by Dianne Whelan
Douglas Isle of Man, 21 October 2011
I have booked many holidays with Janinne, always a professinal job nothing is any trouble, i have travelled to Europe America and The Far East all hassle free thanks to Janine and would recommend her to everybody, forget the internet, have a stress free trip.
Sent in by Edwin Leonard
Londonderry, 20 October 2011
When booking a holiday i give Janine location / dates, she gives me options & prices. We agree the booking and Janine puts in place any additional requests including efficient transfers. In the time i have been booking through Janine i have always been delivered exactly what i have requested,never been disappointed in any aspect within her control. Makes booking and going on holiday a more pleasurable experience having that confidence in your counsellor.
Sent in by Helen Devine
Strabane, 19 October 2011
Janine's personal service has helped me numerous times to book holidays for my family and friends. I love being able to send an email with roughly what I am looking for and I get all these wonderful ideas back in no time without having to leave the house! Everywhere we have been to has been wonderful, all the hotels brilliant and have never had any problems, I especially like how she can personally recommend hotels and they always turn out to be fantastic. Janine's help has been invaluable to us and I would recommend her to everyone.
Sent in by Conor & Carly King
Killaloo, 19 October 2011
After spending a lot of time struggling to find the ideal honeymoon destination, a colleague put us in touch with Janine. We made an appointment with Janine in the evening, which suited us as we both worked. Janine listened to our preferances and came back to us promtly with a few attractive options. Janine gave us an idea which we had not thought of and we had the holiday of a lifetime. We also got admission to the business lounge at Gatwick as a wedding present from Janine which was a lovely touch. We would recomend Janine to anyone and will definitely use her services when booking our next holiday. :)
Sent in by Ken Canning
Londonderry, 19 October 2011
Would have no hesitation on recommending Janine of Travel Counsellors for your travel arrangements.She is thorough, friendly & knowledgeable of all aspects of travel and does everything in her power to give you a successful and enjoyable holiday.
Sent in by Alison Spence
Londonderry, 19 October 2011
I have booked all of my holidays in the last 6 years with Janine & have recommended her to a lot of friends as well. My parents use Janine for all their holidays & have been to some fantastic places & also my brother & his family. I would highly recommend Janine not just for her professionalism but her friendliness as well.
Sent in by Pat Donaghy
Derry, 19 October 2011
Just leave everthing to janine and you will have hassle free holiday/trip
Sent in by Anne Conneally
, 03 September 2009
This is not a complaint...on the contrary...immence thanks and mega appreciation to Janine Hay for organising our recent holiday of a lifetime for us. From the amazing hotel in Barcelona to the fantastic cruise on Celebrity Summit, and finishing with a glorious chill pad in Venice. You must treasure Janine, we have been dealing with her for about 6 years and in that time she has given us her all in providing us a complete professional service. She has never disappointed us and seems to know instinctively what we may want and enjoy. I could go on forever, we feel so lucky. Well done all at Travel Counsellors.
Sent in by S&S Smith
Co Tyrone, 24 June 2009
Janine was fantastic when we contacted her to book our holiday this year. The service she provided was excellent and she recommended what would be suitable for the kids. We had a fantastic holiday in Ibiza with the kids who are looking to go back to the same apartments in the future. I would highly recommend Janine for anyone looking to book a holiday!
Sent in by John Mccullough
Omagh, Northern Ireland, 22 October 2008
The service that we received from Janine has been a high quality and efficient from the moment we contacted her. When we booked with Janine her professionalism quickly eradicated any fears and anxieties we had about booking our wedding and honeymoon in Italy. She was so supportive and at times she assisted us with information and advice that was not within the agreed package. For those few weeks we had the most amazing time, a lifetime of wonderful memories and we can not express our gratitude to Janine for helping to give us our perfect wedding.
With independent access to thousands of travel suppliers around the world, I've got an eye for added value. Take a look through my latest selections below. But even if nothing particularly catches your eye - don't worry! Let's chat and I'll take the hassle away from tailoring a perfectly personalised holiday just for you.
Contact me on 028 7131 8353
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
12 November 2013
I thought I had already sailed on my favourite ship in the world, but boy have I changed my mind after spending seven wonderful days cruising along the French and Italian Riviera's, on-board the Azamara Quest. From the moment we arrived in Nice everything ran so smoothly. On arrival at the sunny port of Nice our luggage was quickly taken from us and delivered to our cabin, and we boarded the ship to check in with a lovely glass of champagne, which was quite different from the normal hectic quayside check in used by other cruise companies, certainly this was more...
14 August 2011
After a busy school year it was finally time for our August family holiday, and the destination was St Lucia. We chose the fabulous Windjammer Landing resort in the north of the island as we felt it ticked all the boxes for a fun filled family holiday. After a nine hour flight from Gatwick and a further road transfer of just over an hour, we finally arrived. A warm welcome from the staff, a nice cold towel and refreshing rum punch was waiting for us; a nice touch after a long journey, before we were quickly whisked to our three...
19 May 2011
As a Gold Travel Counsellor each year we are rewarded with a long weekend to somewhere exotic, this year the destination was Dubai. We flew from Belfast to Dubai via London with Emirates airlines and after clearing immigration and customs, we made our way to the Westin Mina Seyhai Hotel located on Jumeriah Beach. The hotel, like most hotels in Dubai was very opulent, marble floors, chandeliers and plush furnishings in the lobby, everything you would expect from a five star property. After check in it was time to have a few hours on the beach before our planned brunch at the...
11 November 2009
When I was organising our honeymoon over 12 years ago I had put the Maldives on our list of destinations we wanted to go to, in the end we chose the Caribbean, but the wish to visit these amazing set of little islands remained. When it came round to organising our 10th anniversary trip, we decided that the Maldives ticked all the boxes and I got my wish! From the moment we landed into Mahe we were not disappointed. After a 45 minute speedboat journey we arrived at Huvafen Fushi, our home for the next 7 days. Just like a picture...