We have used Jo's services on a previous trip, which went extremely well but on our recent trip to Thailand Jo excelled herself. We cannot thank her enough for sorting our return arrangements, which were compromised by the recent Trump invasion. We would highly recommend her services and would not undertake a similar holiday without her backing. Additionally Ashley, another travel counsellor, for sorting the original arrangements, which were stress free and worked like clockwork. The personal service that travel counsellors provide is outstanding.

With regards to my Travel Counsellor, namely Jo Baldwin, the only way to describe her is in the words of Tina Turner; "Simply the Best"! This year Jo has arranged my latest holiday and if it's anywhere near as good as the last 5 she has organized for me, I know I am on to a winner. I recommend Jo's extremely professional Travel Counsellor services to all my friends and colleagues whenever I get the chance. I know she works under extreme time pressure to deliver the holidays people need and she always comes up trumps. After all they say diamonds are made from pressure, so it's not surprising Jo is brilliant at what she does. This is a genuine honest appraisal of Jo, as I have nothing to gain from providing this feedback, except hopefully the continued use of Jo's talents to arrange my trips abroad.

Jo is prompt, efficient, and thorough in her business and offers supplied. I fully recommend her to support your holiday aspirations.

I would highly recommend Jo to help with your holiday plans. She is very knowledgeable and always responds promptly and keeps in contact throughout the whole process.

I always recommend Jo and I know she’s helped many friends find their perfect holiday. Nothing too much trouble, endless patience and never any annoyance when plans or budget just can’t quite work.

Jo is so professional and extremely knowledgeable. I always know I’m going to have a fabulous holiday when I book anything with her. Nothing is too much trouble and she makes you feel very special. She listens to you and does everything possible to make your holiday fabulous.

Jo organised a holiday in Peru for me. She gave me a good choice of itineraries to choose from and organised all the travel very efficiently. Highly recommended.

Jo goes out of her way to make sure everything is perfect and the support she provides is incredible. Always on hand to pick up any queries. In fact I’ve just recommended her to two people today!

Jo is fantastic, really listened to what we wanted and planned it beautifully! Can’t recommend her highly enough.

Jo has been extremely helpful. Being able to chat to her about booking a holiday in a destination I'm not familiar with and lots of variables such as temperature, length of day, types of excursions etc. took the pressure off. Jo has been prompt and professional in all her communications and nothing has been too much trouble. I would have no hesitation in using her service again or recommending her to others.

Jo organised our holiday very efficiently and kept us up to date with any changes, including an upgrade to the hotel. We do not have access to a printer, so Jo kindly printed the documentation for us. Altogether a first class service,

Every trip is a comprehensive 10/10. Everything covered, checked and taken care of. I will continue to recommend to everyone.

This is the 5th holiday that my travel counsellor Jo Baldwin has arranged for me. I can genuinely say she is the best! She always manages to find me exactly what I am after. Her global knowledge of all the holiday destinations is clearly second to none, as every hotel accommodation I have stayed at has been fantastic. I have already recommended her services to my friends and family and I will continue to do so for anyone else that needs holiday advice or arrangement. Keep up the great work Jo, you are a star!

Jo seems to possess the ability to know what I want, more than I do. Its like she visualises my experience in advance and takes everything into consideration. She is the best of the best.

Nothing is too much trouble and she has oodles of knowledge about pretty much everywhere! Really helps us cut through the options and book with confidence. Plus she's always great to chat to!

Jo always provides a fantastic service and I’ve been more than happy to recommend her to my family and friends. We’ve just come back from a lovely week in Turkey and had a superb time. What I like most is that I don’t have a lot of time to look for holidays and Jo always has some great options. The private transfers make all the difference when you are travelling with children. The process is always so seamless, they check you in and put all the documents into the App which makes it so easy. Thank you Jo, we will definitely be in touch about our next holiday.

First time using a travel consultant, and it really takes the sting out of trying to organise your own bespoke holiday. Jo was really reactive, friendly, and a pleasure to do business with - I will be using Jo again for sure!

Jo has provided excellent and professional support for our trip (4 of us to Argentina & Chile). Our questions were answered fully and promptly and her advice /suggestions has been most welcome. It is reassuring that she can access all the support services and systems of Travel Counsellors. We have no hesitation in recommending Jo as your Travel Counsellor.

Jo has always been so helpful and efficient at planning our, often very last-minute trips and takes the hassle and stress of finding the best flights and accommodation.

Jo was incredibly personable and enthusiastic about what she could do for us. She came back to us with an itinerary and prices very quickly and made the whole process so easy. I would definitely recommend her to anyone.

Jo provides a top quality personal service, which is not always the experience with some of the mainstream travel agents. It is great to deal with a real person, rather than struggle with the internet. In particular Jo came up with good alternatives when our first choice was unavailable and will advise us when our first option becomes avialable during 2024.

We had a wonderful 5 days in Seville thanks to Jo's excellent service in finding us flights and a hotel. She booked us transfers to and from Seville airport which worked extremely well. The hotel had everything and more than we could have expected. The beds were very comfortable with firm mattresses. The room had a kettle, a minibar and a free safe and a huge TV. The bathroom had a full bath as well as a shower and a bidet. Everything was spotlessly clean and all the staff were very friendly and courteous. The breakfast had a vast choice from fresh fruits through cereals, many kinds of cake, croissants, different fresh breads, ham, cheese, bacon, beans, mushrooms, a choice of coffees, hot chocolate, tea, and 4 juices to choose from. It was centrally located so that we could walk to almost all the sights. Jo was so helpful throughout our decision making and was very efficient in communicating with us, right down to a Welcome Home postcard waiting on our return. I can recommend Jo and Travel Counsellors very highly and will certainly use her again.

Thanks Jo very helpful, giving wise advice as always.

Jo has been amazing, we have had several changes & she has been able to help, nothing is to much trouble. A huge thank you for sorting our holiday out.

I've used Travel Counsellors many times and have previously written a review for Jo, but after her help on a recent holiday, I felt compelled to write another! Jo helped me arrange a trip to the USA; after doing a bit of research myself I didn't think I'd be able to make it work within my budget, but Jo was still able to put something together for me. After the trip was booked, Jo found out that one of the flights had been cancelled, and she immediately contacted me with some alternatives and moved quickly in getting it sorted. Her communication and speed were second to none. On my departure day, one of my flights was delayed, resulting in me missing my connection. Within minutes of the plane landing, Jo was calling me to check I was OK and advise on what would happen next. I felt so looked after, and it made me feel much better in a stressful situation. After the trip, Jo helped me obtain flight details in order to claim compensation from the airline for the missed connection. From beginning to end, Jo was an absolute superstar; such personal and friendly service, truly above and beyond.

Very responsive to initial enquiry and listened carefully to our requirements and created a bespoke personalised honeymoon for us. It felt like nothing was too much trouble and Jo was really helpful, and reassuring when we wanted to tweak plans. A 5 star service and we are now really looking forward to going on our honeymoon that Jo has organised for us.

We've just returned from the most fabulous holiday ever in Cape Town. It was perfect in every way. Thank you Jo - you're the best there is!

Fantastic advice. So excited for our holiday. I felt overwhelmed with options and Jo really helped - suggesting somewhere I would never have looked by myself but which ticks all the boxes. So pleased I was put in touch with Jo!

Jo was amazing, advising us on the destination appropriate for the time of year and the weather we would get, to putting together a holiday to Bali/Lombok that suited the whole family (including 2 teenagers!). Using Jo gave us a selection of hotels that she recommended at each destination, we then selected and she put the complete package together. The hotels were brilliant in their own way and each now holds very special memories for us. We had checklists of what we had to do before we flew, all transfers were seamless and on time. She took all the stress out of arranging a holiday and made it so easy. The Como in Ubud, private villa with our own private pool, amazing service, food, central location and overlooking the jungle! Tugu in Lombok (or the antique hotel!), was small, service and staff were amazing a real cultural immersion with dinners on the beach, snorkelling and the most pristine white beach and crystal clear waters I have ever seen. Finally the Melia in Nusa Dua, where she unlocked VIP all inclusive access that made the holiday very special. From being greeted with marigold necklaces and carved coconuts to access to exclusive pool and beach areas. This hotel was for the teens and it didn't disappoint. Overall I cannot recommend Jo highly enough, her expertise brings new options to us as a family that we would never find on our own and I can't wait for our next adventure to be organised with her.

Another amazing holiday booked by Jo, which was absolutely perfect for our family of four (including a 6yo and 8yo). The recommendations that we get are always exactly what we want and brilliant value, but I would happily pay extra for the personal service alone! Nothing is ever too much trouble (Jo immediately resolved a minor problem with the transfer) and it is so reassuring to know that you have someone available if you need any help. I always recommend Jo to friends and family as the service is always faultless. Thank you Jo! xxx

Dear Jo, Thank you again for organising such an amazing trip to Bali. We couldn’t fault your service and recommendations when booking the trip. All along the process you were extremely knowledgeable and provided a good range of options and ideas. The updates leading up to our departure were extremely helpful and gave us lots of peace of mind. We will be using you again for the next trip and have already recommended you to friends and family. Tom & Paulina

Jo has been absolutely amazing from beginning to end. Always sorted out any of my queries and it’s because of Jo I ended up having the best holiday ever! Nothing was too much trouble……..Thank you Jo for all your hard work and friendly approach, taking away all the stress of booking a holiday. Will not hesitate to recommend to friends and family.

Jo has always delivered 110% when it comes to helping me arrange my travel plans, from sorting my flights and arranging accommodation right up until the day of departure, and beyond. She is always attentive and caring and has a can-do and enthusiastic attitude. I fully recommend Jo and Travel Counsellors to anyone looking for that extra peace of mind when planning their trip.

What a 5* service Jo provided to me and my family on a recent trip to Portugal. I could not have asked for a better service from start to finish. Jo went way above any other "travel agent" I have used in the past. Jo is so much more than a travel agent. Her knowledge of resorts and accommodation is brilliant. From a list of simple things we wanted out of our holiday, Jo could not have delivered better for our budget. We are so pleased with Jo's service, we will be organising next year's holiday with her, very soon. Thank you Jo and Travel Counsellors.

Excellent service, as ever from Jo. Easy to book and always rest assured that if there are any problems Jo will deal with them. No problems, no issues with flights, easy transfers and nothing ever too much trouble. Thank you, Jo.

Always cordial, efficient and excellent. A full notch above any travel company! Take a bow!

We have been completely over the moon with the fantastic service Jo has provided. We approached Jo when looking to book not only our first holiday post-covid, but also our first family holiday. Booking a holiday for the first time now that we have two very small children felt quite overwhelming (and totally different to any kind of holiday we'd booked before) and we weren't sure the best place to start looking. Jo took all of the stress out of the process for us! She listened carefully to our requirements and sent over a list of holiday possibilities. We were able to find an option that looked ideal and it turned out to be the most incredible holiday! We could not have wished for a better first family holiday. We are so grateful to Jo for all of her help and support and for always being available to answer any questions we had. We won't hesitate to contact her in the future to help us book our holidays and would highly recommend her to anyone.

I feel very confident using Jo at TC. We’re not regular travellers and to me it’s very important to have 100% faith in whoever's hands you place your holiday arrangements in.

Jo did a wonderful job organising our family fly-drive holiday in western Canada. From the moment we flew into Vancouver to when we left from Calgary, everything went very smoothly. The hotels were perfectly located and just what we wanted and the car was exactly suited for us. Jo was so accommodating - we had booked some local places ourselves (because a bit of holiday planning is really fun) and she offered to put all the details on the app for us so we'd have them all together. We have had help from Jo on multiple holidays and would recommend her to anybody. Not just for the holiday itself, but for the amazing effort and patience during the planning and preparation.

Great personal care and service. Patient and knowledgeable and a real help with our recent holiday. Fantastic to know Joni’s there to help, clarify and ensure everything gets done so you can just enjoy your holiday.

As always, Jo magic’d up a phenomenal trip! Her attentiveness and attention to detail made the trip an absolute dream! I’d have been lost without her coaching and guidance around the Covid restrictions changing whilst I was away!

We booked through Jo to take the children and grandchildren to Lapland, this was postponed from 2020 to 2021 and despite all the additional points with COVID the 3 day/2 night break was absolutely brilliant. We had no issues with flights, check in at airport, greet at Ivalo airport by Santasland staff, transfer to accommodation. The day at Santasland, was so fantastically organised and we had so much fun and memory building. The accommodation at Tunturi hotel was better than we expected and it was lovely for the little ones to have so much freedom in the apartment. We loved the opportunity to have sledge sessions and just play in the snow, the resort was relatively quiet for traffic, so the children were able to just run around and have lots of fun. Thank you Jo for yet another seamless holiday and a big thank you for all your patience with so many of my questions, what a professional We'll be booking with you again, once COVID restrictions lighten up and we feel more at ease to travel further afield or maybe even in the UK.

Fun and detailed guidance followed by an idiot proof guide to going on holiday. Love it.

Jo was incredible as always can’t recommend her enough - I have never booked a holiday so quickly - Jo’s expertise and understanding is incredible and makes a sometime daunting experience so easy.

An absolutely faultless service from beginning to end. Jo was exceptional at every stage of planning our trip to Croatia and made the whole process stress free. With the complexity and confusion of Covid testing, Jo's communication was excellent, so we knew what we had to do and when. This gave us further peace of mind that we were doing everything we had to do. The accommodation Jo booked for us exceeded expectations and we were envied by fellow travellers. Booking another trip without Jo's help and support will be almost impossible to do - so I'm not sure we'll ever go away again without her services. Could not rate her highly enough. Thank you.

Jo's service is always excellent and we have used her for various holidays over the years. She always takes the time to understand what we are looking for and we are thankful for the lovely holidays we have had because of her experience and service! She makes it easy. We have found her service to be even more valuable this year, with the varying country restrictions and she brakes down requirements/ provides links to information in a way that is digestible and clear. In a time where everything is constantly changing, this is a massive help and provides the confidence to travel!

Love booking holidays with Jo, no query is a problem, good selection of options and all sorted very quickly. Plus love the personal touches. Thank you Jo!

Great to deal with, so experienced, I highly would, and have, recommended her many times.

Jo has been absolutely amazing during this very difficult time. She has moved holidays without drama. Money has been refunded very quickly on the holidays that have had to be cancelled. It has been a pleasure to chat with her. She has been professional at all times while inside this has been so devastating for her industry. Looking forward to planning more holidays with Jo safe in the knowledge that if anything goes wrong I can totally rely on her to sort it out for us.

Jo is an absolute star and so supportive - I would never attempt to arrange our holidays. She takes care of everything.

Jo is always available, always happy to help, she has been remarkable during the last 18 months. Nothing has phased her, the stress she must be under in managing people's expectations must be enormous, but this is never surfaced. She treats each client as though they are her only client - her customer service is exceptional. She is the John Lewis of the travel business.

If Carlsberg did holidays…… they would use Jo as the benchmark!

We were so impressed with Jo's suggestions for a last minute summer get away, that we immediately asked her to book our summer holiday for 2022 - a dreamy villa in the south of France, we can't wait!

Jo works harder than any travel agent I know to find you great value holidays, that are focused on what you want, and that are more special than what you can find online on your own. Also Jo is at the end of the phone in case anything goes wrong, with her amazing service and positive attitude. Why would we travel with anyone else? Travelling is so complicated at the moment. Jo is 100% on top of all the guidelines and travel requirements. She was amazing before covid, and she is now indispensable.

My large extended family and I book through Jo every year - there are 22 of us - and we were devastated when we had to make the decision to roll our much-looked forward-to, Portugal holiday, over again. Throughout the process Jo has taken every step to reassure and advise, giving honest, accurate, up to date advice. We feel much happier now she's helped us book a staycation for summer 2021 - you are in safe hands with Jo and she'll make you laugh too!

Having been solely tasked with organising our honeymoon, I was looking for someone who would be able to help me create a trip for the ages, but was sceptical as to how a travel agent would be able to help. Indeed, my scepticism was somewhat proved when I went to 2 other travel agents who gave me some general advice and a handful of brochures to sift through. At the recommendation of a colleague, I spoke to Jo and I am so glad I did. After outlining some of my thoughts, she was quickly able to recommend a few different places, and in no time at all had drafted up an itinerary for me. Her fantastic knowledge of different countries was more than apparent and really shined in our initial discussions. With nothing set in stone, I was able to have a good look at the hotels and excursions she had planned so I could ensure I was happy with it before paying anything. Once the deposit was paid, the itinerary was uploaded onto the TC app, which felt easy to use. I was able to to see how much was left to pay, flight details and other itinerary information. With everything all set, it is unfortunate that COVID-19 happened. Jo was again great, recommending different options in terms of rescheduling before moving our honeymoon to a later date. Despite all best efforts, the trip was unfortunately cancelled entirely, but I would still highly recommend Jo; she kept me in the loop, was always open about my options and always just on the end of the phone if I ever needed her. I’m looking forward to getting back in touch with Jo once things are back to some sort of normal and I am more than confident that she will help me and my (hopefully then wife!) to arrange an absolutely fantastic trip!

Jo has been so enormously helpful to us during the COVID crisis. She is always so cheerful. In 2020 we had planned a massive trip and made several changes to our booking pre COVID and she was brilliant. During these uncertain times she has worked hard to unpick our holiday but also reassure us at every opportunity. I simply don't know what we would have done without her !! All of our holidays going forward will be booked with her. Brilliant service, lovely person. Thank you

Jo was amazing at helping us not only organise our holiday, but also at helping us deal with changes because of Covid. She talked through all the options at every stage and made sure we were aware of all choices/consequences - her industry knowledge made such a difference as we weighed up what was best with the ever changing landscape and her commitment to making sure that she supported us with all issues (even when she didn’t have to!) was truly appreciated. In short, Jo provides amazing service, knowledge and support and I would highly recommend her to anyone looking for expertise and an individual approach.

Jo originally booked our family of four on a holiday to Majorca in July 2020. The recommendations that she found for us were again perfect and great value for money, she had thought about every detail and tailored it to what we wanted. When everything started with coronavirus this year Jo offered to move our booking to next year, which she did with zero hassle. She has since booked us a fantastic half term break in Scotland. I am positive that Jo saves weeks of searching on the internet, comes up with much better recommendations than you ever could on your own, and saves you money as well. Actually that is not the best bit, which is actually having a real person that you can contact about any aspect of your holiday to make it perfect. Jo will find you exactly the holiday that you are looking for and nothing is too much trouble, she is always available to deal with things good or bad, I cannot recommend her highly enough and I would never book a holiday any other way!

My team of coaches and I were supposed to be in New Orleans in July 2020. Jo had booked everything for us. Flights, transfers, beautiful accommodation, a tour itinerary... Then... Covid put the kibosh on all that. Now... as a group booking- had we not used Jo's experience and expertise and services... as team leader... I would have had to have dealt with the cancellations the appeal for refunds not vouchers, upset team members still waiting for monies to be returned for Flights... yadda yadda yadda... you get it. I'm actually getting a headache thinking about it...! But... I didn't deal with any of it. I called Jo. Explained that our event was cancelled...and that we needed refunds not vouchers etc.. as the event in 2021 wasn't planned for the same location! Left it with her. Calm. Collected. And very reassured... I knew that Jo would be able to sort this to the very best that she could. Also aware that she will have had many many more clients that will have been told NO refund etc... and that she would managing some serious fires... I can only imagine some of the stress and upset that the travel industry has faced and still is facing. Would I have had the same care and service from a big travel company ? Would they have dealt with all the stress on mine and my team's behalf? Er...nope. As the World tries to return to some sort of new normal- I cannot recommend Jo's services enough. Imagine being stuck in a country that goes into immediate lockdown again? Imagine flights grounded. Accommodation closed... What if there was someone on the other end of the phone to help, use their years of experience and take some of that upset away? What if you had a holiday of a lifetime in your head planned...and someone could bring that to life? Call Jo. I know that I will never book a holiday anywhere again without using her services.

Jo was recommended to us by a friend. My husband and I booked both flights & accommodation for a trip to Canada and America through her. She proved accessible & responsive, helpful & friendly & took trouble to provide a good level of information on a range of options. We were very happy with the agreed itinerary & would undoubtedly have greatly enjoyed the planned trip. However, this had to be cancelled due to the coronavirus pandemic. Jo was very supportive of our wishes to obtain a refund & made considerable efforts on our behalf to recover our money. As soon as she was able she reimbursed us out accommodation costs. We were initially only offered vouchers by the airline with whom our transatlantic flights had been booked, but over a period of time she then set about getting a refund. We are very grateful for her persistence & have since had this money reimbursed. We would have no hesitation in recommending Jo & will undoubtedly use her services in the future.

Jo is very helpful ,hardworking,friendly and helped us get a refund for our recent holiday . We would highly recommend her services She is very knowledgeable and gives a warm personal service to arrange the best deal for our holiday plans although on this occasion it was cancelled because of covid . We would still like to use her again for our future holiday plans as we have found her to be very informative ,amenable and to be proactive with our holiday plans to keep us up to date and deal with any issues .I Feels like a friend who is organising our holiday.

Jo delivers tailor made adventures. What doe that mean exactly? Everything you want is provided within budget. Suggestions to improve your experience given. Counsel provided where needed. Communications are always clear and promptly received. Care to ensure a positive experience throughout the holiday takes place because the fine details have been accounted for.. Even when the unexpected hits (Covid19) care and attention to repatriation is given priority. Jo Baldwin is indeed a ‘counsellor’ of travel with the interest and enjoyment of individuals always her biggest concern.

Why use Jo when you can sort deals yourself ? Well, if everything goes OK that's fine. But ...what if it does not. Jo has a long history of working in the travel industry. She knows who to ask, how to ask and, occasionally, who to tell ! She will know far more about the places you are going, what to do, what to see and what NOT to do. It does not cost anything to have Jo on your side and I cannot recommend her highly enough.

It has been a difficult time for travel this year thats for sure. All of our holidays have had to be cancelled. Jo has been amazing during this time. She has chatted with us and moved holidays to next year. All the time she has been so calm when helping us with our decisions on what to do. We definitely wouldn't book our holidays with anyone else as we know that whatever issues there may be Jo will go the extra mile to help up sort them out. We recommend her to all of our friends and colleagues. Looking forward to being able to book holidays again

No drama, no fuss, just quiet, efficient and professional service. Whilst so disappointed we can't travel until next year, Jo rearranged everything with no additional cost - incredible when you hear what other travel companies are doing. Jo always puts the customer first. Thank you.

We had a wonderful holiday thanks to Jo. We just gave Jo a budget and a high level brief for our trip to New Zealand and Australia and she came back with a wonderful holiday itinerary . The hotels chosen by Jo were wonderful and great value for money (we could never have organised the holiday ourselves for the money we paid). When one of our flights changed, Jo communicated to us immediately and organised new flights so we did not have to wait in an airport for hours. Jo also arranged all our visas and sorted one important issue whilst we were away (down to us) with efficiency and speed. We also loved the travel counsellors app that lets you pay your holiday in instalments with updates on how much is still owed, itinerary, any changes and days to go. When we go on holiday again, Jo will be our travel agent of choice. We would highly recommend Jo, sit back and let Jo do it all for you and just enjoy a superb holiday. Jacqui and Chris Giles

Thank you Jo for organising a holiday of a lifetime for us . We all had a brilliant time and the organisation of everything was brilliant. Just what we needed.

Jo has so far booked two holidays for us and we will definitely be using her again. She always gives great advice, is always on hand no matter how many times you need to tweak your booking or even when you are away and need some help. She always goes the extra mile, surprising us with a handy map or activities for the children. She has taken all the stress out of holidays - it is great knowing we can get away with the peace of mind that everything is sorted. We would recommend her to everyone!

No hesitation in recommending Jo (and have done so to many people) as she is so helpful and works very hard getting the right package and combination for a holiday.

They say 1st impressions count. From the very outset it is hard not to place your trust in Jo as she approaches the task in hand with absolute sincerity and an abundance of enthusiasm. The choices of destinations to visit were sound and relevant to our requirements. Without question, Jo’s experience shines through and therefore we will continue to lean on her to prepare our adventures in 2020.

I can’t thank Jo enough for organising this holiday of a lifetime for me and my 18year old son. Every detail was carefully thought through and so on arriving in the bewildering city of Osaka, we were looked after at every stage. It was an incredible experience that lived up to all expectations. I wholeheartedly believe that it wouldn’t have been half as enjoyable had this not been planned so beautifully by Jo. She really listened and understood what we wanted to get from our holiday and went above and beyond to ensure that was achieved.

Jo is great - nothing too much trouble, no change too annoying, no suggestion rebuffed.

I am always confident that Jo understands my requirements. I have used her numerous times and all holidays have been exactly what we wanted. I continually recommend Jo to all my friends and acquaintances safe in the knowledge that they will get exactly what they are looking for.

Jo has been fab in finding us our dream honeymoon! She was patient tweaking things for us to suit what we wanted. Jo has been easily contactable and goes above and beyond to be available to her clients.

Jo is simply wonderful. So friendly and efficient, she really made me feel special and looked after.

Jo we just want to say a great big thank you for all your help with the planning process and then booking our cruise. As you will recall we had a long list of questions and considerations to bombard you with as we hadn't cruised before. You genuinely gave us the confidence to go ahead and book and then so very kindly helped us to find the right position for our stateroom - which was excellent in both it's position on the ship and it's decor and layout.

Jo our Travel Counsellor has been an absolute star. Nothing has been too much trouble for her. She even managed to get a pair of binoculars I left in a car in New Zealand retuned to me!! I have recommended Jo to a number of people and will continue to do so- as well as using her expertise for our own trips.

The best service ever - friendly, helpful and so efficient - would highly recommend Jo!

Jo is absolutely amazing! Very professional yet very friendly and helpful making sure our trip is all well taken care of from the start. All we have to do is just sit back, relax and just count the days to our holiday! The app is great too! Everything is in your ‘pocket’. I’ve started recommending her service to my friends as I had no doubt she is the best Travel Counsellor out there!

Jo comes across as warm & friendly, as well as extremely knowledgeable. Answered all of our questions quickly either by phone or via email. We are very pleased with our experience so far.

Jo is a lovely person to deal with, goes the extra mile and delivers a first class service every time.

I am always happy to recommend Jo as she has booked us many family holidays and the service she provides is excellent. She always takes time to listen to our requirements and is happy to provide options which fit with our requests. She is an absolute super star and I would not know where to start with organising such wonderful holidays!

Jo was great! She listened to what I needed and gave great advice. She knew what she was talking about, and really made the experience very easy and special.

Jo Baldwin organised our recent trip to the north and west coast of Australia. We cannot praise her enough. Right from the start she listened to our requests, made suggestions that we had not considered and put the whole things together in a fantastic holiday. She took all the normal hassle out of our hands - checking in on line, confirming bookings etc. Can’t recommend her highly enough.

I'd recommend TC to anyone all day long. Jo is absolutely fab and makes the whole process of finding your dream holiday easy!

I just found Jo sensitive to work with. Jo did her absolute best to deliver a trip for me that met my needs. I really appreciated all her hard work, her knowledge and her lovely warm manner.

Jo has been super helpful, I would not hesitate to recommend her to all my friends and family

Jo has provided us with an exceptional service throughout our contact with her, from our initial query to finally booking our holiday. We will not hesitate to use Jo's services again and have recommended her to our friends also for this trip and future bookings.

I would recommend Jo to all my friends. She is quick to respond to a request, helpful, understanding and goes the extra mile to get my trip plans exactly right.

Jo has found the perfect holiday for me and my son. She couldn’t have been more helpful.

Jo is superb, nothing is too much trouble and she is always our first port of call when booking holidays - thanks again Jo!

Jo is so knowledgeable on travel and I always trust her to find the perfect trip for me and my teenage son. She is helpful, professional, organised and goes above and beyond to ensure you are 100% happy. She always has time for you and the whole experience is a joy and a massive weight off my shoulders as I know I’m going to get the most fantastic holiday.

Once again, amazing attention to detail and care with the holiday we were looking for as a family. Thank you!

Jo has just been excellent in organising my trip. She has been warm friendly and so helpful with suggestions for the trip, listening to what I wanted and has given me a trip that has been a lifetime interest and I am so delighted with what I have.

Jo is a terrific Travel Counsellor and I do recommend her to all of my friends. It's just the friendly service you are looking for when you are trying to navigate making complex travel arrangements, and it's great to have her there if things need amending, or you need support while you're abroad.

Jo was very friendly and helpful and listened to what I told her I was looking for. She responded promptly to my questions despite being very busy, gave me various options to choose from and made adjustments when I asked. It made a time consuming and confusing process quick and easy, I already have someone in mind to recommend her services to.

This is the second time we have asked Jo for help with our holiday. She is always very knowledgable, prompt and understanding of our requirements. I have recommended her and the services of travel counsellors to many and will definitely be asking Jo for help again.

Jo has been fantastic throughout our booking. Taking a sports team of 18 from all over the UK to Las Vegas for a week is no easy task, but with her superb help, we nailed it. We had several changes to our booking but Jo was flexible and accommodating throughout. We wouldn’t hesitate in using Jo again for future bookings and in fact, we would probably ask her to organise the entire event for us!

This is my second rather complicated trip which Jo has organised quickly, efficiently and great friendliness. Thank you!

Very fast, friendly and experienced service! Created our dream honeymoon, can’t wait for it!

Incredibly professional, friendly, quick to respond; Jo has been so helpful and would certainly be our first port of call for future holidays.....thanks Jo!

Jo has been really helpful - we were booking our first cruise and she had lots of useful information that gave us more confidence in going through this process.

Amazing and friendly service. Very patient with making suggestions for our big family catering for 3 families with different criteria. Thank you for all your help Jo,Ii am already recommending you to friends and will undoubtedly be booking with you for our family holiday next year. Thank you

It was a last minute decision to go on holiday to Montenegro, a place that we had never visited before, so we needed expert help from someone with knowledge of the area and able to respond quickly. Jo Baldwin who is very personable immediately understood our requirements, and within a few days had put together an attractively packaged itinerary to fit our budget. Everything on our holiday went to plan - planes, transfers and hotel - which was due in part to Jo's contribution. We had a wonderful time and will soon be returning to either Montenegro or Croatia with Jo's help.

Jo was fantastic from start to finish, a perfect mix of professional, knowledgable and friendly. As this time away was for our honeymoon, we had been struggling more than usual to identify the best location for us at a particular time of year. Jo guided us through several options, providing the perfect amount of contact to allow us to reflect on information she provided but to also help steer us along! We ended up with exactly what we wanted and she helped make the experience even more special. We will definitely look to use her again!

We had a fantastic family holiday thanks to Jo's recommendations - she totally got what we wanted, took away all of the time and stress that goes along with booking a holiday, and was on hand throughout to answer questions and to give advice and reassurance. I would recommend Jo without hesitation and we'll definitely use her services again in the future. Thank you Jo!

We've just come back from our third holiday Jo booked and organised for us - and once again it was amazin! We can't wait to book our fourth holiday with Jo soon!

Saga Douro River cruise June 2018. Only one couple joined the cruise from Bristol; us! Jo sorted the flight whilst others on the trip had to fly from Gatwick. OK it was rather early, but we had an extra day in Oporto and the Gatwick flight was delayed. I am afraid we did gloat. The flight home was equally good and Saga looked after us very well. If things go wrong or things get complicated Jo knows exactly who to ask(or tell). We are going to Malta in September and Jo already has our trip sorted. Thank you Jo

I always recommend Jo to everyone. She has planned so many holidays for us and we are always thrilled to bits with her choice and perfect planning!

We have used Jo to book family holidays and also special weekends away. Each time she has been efficient and found us a selection of holidays to choose from, which fulfil our requirements. Jo is very helpful and answers queries quickly. She understands holiday requirements for different groups and thinks about the things you forget, which makes booking a holiday through Jo very easy. I would definitely recommend Jo.

Jo was very helpful with all aspects of our cruise to Iceland and offered nice little touches which enhanced the experience, such as a bon voyage note before we left and a welcome home message upon our return. A good benefit was the opportunity to select the position of our cabin on the ship, which is not generally available for you book direct with the cruise line, as they will only offer an "ocean guarantee" for an outside cabin. Payment for the holiday couldn't have been simpler using the Travel Counsellors payment portal, with a reasonable deposit payable on booking and the final payment due eight weeks before departure. Jo thenposted the finalised travel documents through our door personally. We would have no hesitation in using Jo's services again in the future.

I have no hesitation in recommending Jo Baldwin to my friends and family. She has so much patience and really understands your requirements. You don't need to worry if you change your mind about the destination she will happily look at other options for you.

Jo has been really helpful and has taken a lot of care and attention to help us plan a special break. Many thanks. Will definitely recommend.

We have just returned from a memorable tour of USA with a 55 strong group visiting Washington, New York also Lancaster and Harrisburg Pa. Jo organised the flights and transportation whilst in the USA for this period and everything went according to plan. Some of the party extended their holiday and all of this was taken care of by Jo in a very efficient and professional manner. She was always available to deal with any query for any member of the party prior to the tour and on hand to deal with any queries whilst on tour. We would thoroughly recommend her to anyone thinking of booking a group tour anywhere in the world.

Jo has organised a holiday for myself and a friend and it was perfect. She understands exactly what we wanted and produced the perfect holiday. All through this she is quick and very professional and adjusted the holiday to our every whim I will always use Jo to quote for my future holidays.

Yet another amazing holiday all arranged by Jo - our travel genie! Despite my repeated changing of the itinerary Jo was always happy to help and got us amazing hotels and flights - already looking forward to planning the next one with her!

Lovely friendly and helpful service. I always have a lot of questions and it’s good to know Jo is just a phone call away. She booked some of our hotel for the trip , the hotel were in great locations and close to the main attractions. Jo arranged all are additional transport internally and saved us the worry of trying to figure it out ourselves. She sent all the paper documents too. The Rome pass that we brought through Jo allowed us to see and do everything we wanted to. It was an amazing trip. Thank you for arranging it - where too next?

Hi Jo, another great holiday arranged by yourself thank you for all your advice, Your knowledge of our needs was perfect, everything went great and was great from the flights to the car hire and the Hotel! Myself and Danny are planning Tuscanny next year so we shall be in touch once we are ready. Kindest Regards Mark

We asked Jo to help us find a honeymoon in a place with good weather in August. With our marriage plans taking up most of our time, we wanted to try a travel counsellor to allow us to focus on the wedding, and we weren’t disappointed. Jo quickly ran us through several potential destinations and we chose Mauritius. She then gave us 3 recommendations of places she knows well and where other couples have given excellent feedback, so we looked through and chose one we were both happy with from the Information we had been sent. Having booked family holidays in the past I know how time consuming it can be to sit in front of the Computer and sift through all the potential places, but we found Jo was able to do all that work for us and save us all that time, whilst getting pretty similar prices as if we were doing it ourselves. It’s basically a cheat to go straight to the best places, whilst saving you hours of time. We had a great experience using Jo - she was quick, professional and knowledgable and we would definitely recommend using her to source your holidays. Billy & Annie

Jo is always enthusiastic in helping myself and my partner book our ideal holidays. She is always efficient and comes up with options so you can make the right choice.

I would only ever use Jo to book my holidays with. You explain what you are looking for and she gives you so many options. She sorts all the transfers, accommodation, flights and trips and even does your luggage labels! She takes all the stress out of holiday booking so you can just lie back and relax. Thanks jo!

Our booking was tricky, with 22 different family members of all ages - and dispositions - to handle, but Jo was a complete superstar - she whizzed through requests for at least 20 different flights options with aplomb, and was friendly, helpful and full of clever suggestions throughout the process. We couldn't recommend her enough - there is literally nothing she wouldn't do for a customer to help expedite the booking process, and ensure it is as painless as possible for her customer. I even think she'd pack my suitcase if I asked!

Jo's professionalism and attention to detail is second to none. A trip to stay in the centre of Reykjavik to take in the city and excursions was arranged with perfection. Great recommendations and bookings made in advance for excellent restaurants and day trips. A fantastic holiday. Thanks Jo.

Jo is an extremely professional and knowledgeable travel consultant. I wouldn't hesitate in recommending her to my family and friends. She has a bubbly personality and really knows how to turn a holiday into an adventure.

Jo has just organised a fabulous holiday in Vietnam and Cambodia. No more than 2 nights in each city, with lots of tours arranged to fascinating places. The tour guides were exceptional. Visited Hanoi, Halong Bay, Hoi An, Hue, Ho Chi Minh, Phnom Penh, Siem Reap. We saw ancient ruins, temples, Pagodas, Mausoleum, working areas, river trips, silk factory but to name a few. We travelled via road and internal flights with a direct flight from Heathrow to Hanoi. Fantastic hotels, first class service throughout. An exceptional service provided by Jo, who is so understanding of her clients wishes and needs. We would certainly recommend this itinerary and service with Jo at the Travel Counsellors.

Jo! THANK YOU SO MUCH for booking our incredible holiday to Hong Kong & Australia over Christmas and New Year! Everything was amazing, from the hotels, to transfers to car hires! Everything was perfect and it really was the holiday of a lifetime thanks to you! We can't wait to book our next holiday with you soon! Huge thanks once again - you're absolutely amazing!!!!

It’s not often I’d make a recommendation like this, but honestly, Jo is an absolute game changer. For me, planning a holiday is usually pretty fun. I love sitting down and going over everything - this is mostly the case when I’m going away with Tim, and we can enjoy planning it together. But I like going on all sorts of trips, and sometimes it can be really difficult to co-ordinate travel plans with people you don’t live with. Everything from picking accommodation to sorting payment can be a bit of a hassle. It usually falls to one person to sort it all out, or you descend into group message hell. There have also been times where I’m taking a trip alone or with a smaller group, and I just don’t have the time to go over all the details. Planning everything out can be really time consuming, and quite often they’re hours I just don’t have to spare. These scenarios are where Jo has been my absolute saviour. Group holiday? No problem. She co-ordinates everything and you can pay her separately. She’ll send out all your travel documents and itineraries individually. Flight times, hotels, transfers, all sorted. Same goes for smaller trips where I haven’t had the time to go over everything. I just sent her my destination, dates and budget, she put everything together for me, and I booked it through her. She sorts out Cannes every year for us, which gives us peace of mind (booking accommodation in Cannes during the festival can be so difficult). When I started planning my Disney trip, I was having a hard time trying to work out how to get the best value for money, so I emailed Jo and that was it. Nothing is too much trouble for Jo, she’s incredibly helpful, knowledgeable, and a pleasure to deal with. If you need help with any travel arrangements, or simply want someone to take care of everything for you, get in touch with her!

We simply can’t recommend Jo highly enough. As a family we hadn’t used a travel consultant before - always managing to create the holiday we wanted ourselves, but from the very first trip to Azerbaijan some years ago we realised the value of a personal, bespoke service. The ease of travel now with Jo covering every little (and big) thing that comes along is a service everyone should avail themselves to! Jo has organised little ( flights to unknown lands) to big (56 strong barbershop chorus to USA), exotic (Hawaii) to incredible (safari in South Africa), has unpicked confusion at airport car parks and advised us regarding Californian road trips, which is the best way to see the most and get the greatest experience. We saw all there was to see with her advice in Iceland with sage words (don't go there only for the northern lights in case they don’t play ball) and got the best seats on the aeroplanes with her knowledge of airlines. Jo has such a wealth of experience and travel knowledge, you know you are in safe hands with her. Phone her now to discuss your impossible dream and make it possible.

I have been using Jo at Travel Counsellors for many years to arrange my family summer holidays, she has found us some fantastic holiday locations. Her professionalism, endless patience and attention to detail has ensured that our holidays are absolutely fantastic. It was during a discussion about out Summer 2018 holiday to Crete that I mentioned I was organising a long weekend skiing holiday for 18 friends and explained it was a challenge to find the accommodation. So, when Jo said she was happy to help, I leapt at the opportunity! Within a matter of days Jo had found a number of options and once we had chosen the hotel, she then set about booking the flights and transfers, this was done in her usual efficient style. The icing on the cake was when Jo offered to collect the deposits from my friends - brilliant! The final payments are due shortly and Jo will collect these to save me the hassle. I cannot recommend Jo enough. If you need a family holiday, a weekend away or a group holiday nothing is too big or too small and everything is done with one thing in her mind - her customer’s holiday happiness!! Keep it up Jo!

We have used Jo twice now for major holidays with great success. On each occasion we have given an idea of where we would like to go and Jo has worked out an itinerary and subsequently adjusted it to meet our particular needs. She has provided a personalised service which is rare nowadays and there is great comfort in knowing that there is someone behind the scenes supporting you if something goes wrong. For example we recently had a minor problem with a driver and we emailed Jo to notify her so things could be rectified for the the future. Despite her being out of office at the time, immediate action was taken to ensure that future drivers were up to the mark. It was very reassuring to have Jo working behind the scenes to ensure our holiday was perfect and we would strongly recommend that others utilise her services. Thanks Jo

Jo recently organised a football tour for us to watch our children play in Germany in Austria (19 in total). She was a pleasure to deal with from day 1! Friendly, professional and determined to build the trip around our needs (and we were a needy bunch!) We’ve just returned and the tour was a great success, everything went to plan, just as Jo promised it would! ( but itwas reassuring to know that if we did have any problems Jo was waiting in the wings to come to our rescue). We are already planning our next tour and would recommend Jo without hesitation. She took all the stress out of the entire experience - she’ll be booking all our group tours in the future that’s for sure!

I booked a surprise birthday trip to Paris for my wife on the Orient Express through Jo late this year. She made an excellent hotel recommendation and as usual took all the stress and hassle out of the logistics of the holiday. The hotel was perfect and everything went as smoothly as possible thanks to Jo's expertise and excellent communication throughout the process. I would highly recommend her to anyone who wants some professional travel advice and support in booking a trip, whether a family holiday or a special event.

What an amazing holiday, thank you so much for making our honeymoon the best it could possibly be. The hotel was amazing and so central to everything. Literally within walking distance. Thank you so much. I have been telling everyone how amazing you were. Thank you from the both of us. Xx

I can't thank Jo enough for her time and help booking a surprise weekend in Seville for my partner's birthday. It was truly special and every aspect was perfect! The city is beautiful, and the weather was 30+ sunny :-) Jo's input into which hotel I should book was invaluable (drawing on her experience), it meant that I booked the absolute BEST hotel for our trip. I couldn't have done it without Jo and I will continue to tell everyone I know to consult with her when they are thinking of travelling! Thanks again!!

Thank you Jo once again for organising our fantastic holiday touring China, it was amazing, everything went to plan and we had some great guides with us. Once again thank you for making it a holiday of a life time.

You're the best!!!! I cant thank you enough for all the hard work and constant support you give!!!

Jo offers a hassle free holiday finding service and excellent customer service. We booked our family holiday to Lapland with Jo and she was there for us every step of the way with advice and guidance, we are so excited about our holiday which she made even better today with a room upgrade to include a private sauna. I have recommended Jo to several friends already and will continue to do so as she always delivers high quality and has a great personal approach, she really cares about our holiday experience which means a great deal. Thanks Jo!

I am without a doubt a travel agents worst nightmare. I decide where I want to go then I inundate the agent with questions, options, dates etc. before finally deciding my holiday. I have used Jo several times to book holidays and throughout the process she has remained polite, friendly and helpful and has always come up with exactly what I want. I have no hesitation whatsoever in recommending Jo to everyone and I frequently do especially on our local Facebook page.

We have just returned from a fabulous trip to the US arranged by Jo that covered flights, hotels, train and car hire. Everything was as it should be and ran very smoothly, we had all of the relevant paperwork in good time before leaving the UK so had lots of time to get excited about the forthcoming adventure but also to check that everything was in order. There was a huge amount of checking and double checking from Jo to ensure that we had everything required to travel and lots of extra information to aid our planning of our time whilst away. Using the expertise of a Travel Counsellor, made the normally tedious amount of small decisions about what, where, why and when much easier as you had the knowledge and experience of a professional to draw upon and suggest the most economic solution in terms of time, effort and of course money. I would not hesitate to use Jo and Travel Counsellors again and would without reservation recommend her services to anyone to facilitate a smooth and thoroughly well planned journey and visit.

Jo arranged our family holiday to Diani Sea Resort in Kenya in August 2017 which was a truly memorable holiday. Jo took care of every detail of our trip and responded promptly to our questions. We found the service both professional and outstanding. We highly recommend Travel Counsellors and look forward to future bookings with Jo, many thanks.

We booked our first family holiday to Skiathos with Jo this year and, having never used a Travel Counsellor before, I was a little unsure of how it would work or help us. Jo patiently explained everything that she could do for us and was always on hand for any questions we had and responded very quickly. Booking through Jo gave me a real sense of security that booking online on your own just doesn't give you, having that extra level of insurance and expertise made the whole experience much more enjoyable, at no extra cost to us! Saving me the headache of finding the time to sort everything out myself. We have been so impressed with Jo's level of professionalism and that personal touch you just don't get anywhere else, even down to luggage tags written out for us, plane setas reserved and a surprise birthday cake ordered for us waiting at the hotel on my sons birthday was brilliant. I definitely won't book a holiday any other way now! Fantastic service, can highly recommend Jo to book your next holiday adventure!

Jo Baldwin is so professional, caring and helpful as a Travel Counsellor. Fortunately I met Jo 12 years ago when she was working for another company. We reconnected 2 years ago and I have booked holidays with her since she has been with Travel counsellors. I throughly recommend her services.

Jo is amazing. She really made our holiday and tailored everything to just how we wanted. I couldn't recommend her more highly.

We have just come back from an amazing holiday to Rhodes booked by Jo. The experience of using a Travel Counsellor was amazing...we had our luggage labels written for us, we were checked in for our flights and our apartment within the hotel complex was in a perfect position (Jo had requested this without us realising!!) It was so reassuring to know that should anything go wrong whist travelling or away, Jo would be there to help us but thankfully this was not needed. Jo's knowledge of travel is extensive and we will use Jo again and again and can HIGHLY recommend her service. Thank you Jo, we had the best holiday :)

Jo provided a friendly and helpful service, patiently exploring all options for us on several occasions whilst we were trying to decide what to do for the best. She offers a very personal service.

Jo has been amazing in booking my holiday, this is my first holiday I've had to sort and I had no idea where to start, I didn't even know where I wanted to go and within two days I had a holiday booked and sorted for a month's time. I have already recommended Jo to a number of my colleagues, one of whom already knew of Jo's great reputation.

When you run your own business it can be hard to find time to book a holiday... Jo Baldwin has been amazing and sorted everything out for us - Very excited, and we totally recommend her services! 5*****

Jo made planning a vacation stress free; my partner and I told Jo when and where we wanted to go and our budget, and she sorted out all the details (airfare, transportation, etc) we didn't have time for as full-time postgraduate students. Her selection of ground transportation were reliable and friendly, and her choice of hotel was great (clean air-conditioned room, nice staff, good bar/outdoor area). Jo answered all questions quickly and dealt with any issues efficiently. She was responsible for the smoothness of our trip, resulting in a relaxing and fun experience in Fiji.

A friend of mine first recommended Jo two years ago when I went to visit family in the USA for the New Year, and I have not even considered booking with anyone else ever since. I went back to the USA last year with Jo's help and am currently sorting out my next trip! She does all the hard work for you as well as arranging extra leg room seats on the plane, any dietry requirements for in-flight meals, and lets you know of any special rates going for hotels, car hire and cheaper travel dates. And then when you arrive safely home there's a personalised "welcome home" message from Jo herself! I highly recommend Jo and Travelcouncellors for any trips you're thinking of taking!

I recently went on a holiday to Canada that was organised by Jo and it was amazing. Jo was there for us from start to finish, even helping us out when we lost our paperwork whilst in Canada. She has been so informative, helpful and just generally lovely. I would definitely contact her again to book a holiday!

Amazing to have someone take the hard work out of holiday sourcing and help make the decision making all the more enjoyable! Taking away all the uncertainty and ensuring that all our requirements are met. Thanks so much, Jo, you're ace as always!

Jo was efficient right from the start, providing a good, affordable option that took into account my specified requirements. I normally book holidays myself separately (flights & accommodation), but this has taken away the stress. I would highly recommend Jo.

We have just come back from our honeymoon in Las Vegas and Mexico and I have to say there are not enough superlatives to describe Jo's service. The entire process was so personal and for such a big holiday was organised and booked very easily. I explained what we wanted out of our holiday and to say Jo hit the nail on the head is an underestimation. Of all the hotels we went to in Vegas we easily loved our the most and of all the places Jo could have suggested for us in Mexico I can't imagine we'd have been as happy anywhere else. It had the right level of activities to keep us interested and we had stressed that we wanted somewhere that would have somewhere open late to dance and sure enough we ended up at the disco a few times which was brilliant! Her ears must have been burning the entire time we were away as we were constantly singing her praises, it was clear she had really listened to what we wanted out of our honeymoon and tailored it to our likes and dislikes. On the practical side of things I didn't think it was possible for anyone to be more OCD organised than me but clearly it is! All the paperwork arrived with everything we would need all neatly arranged, the flights Jo had booked us were perfectly timed and every transfer was there waiting for us, on such a long journey you can imagine how invaluable this was. Every last detail really made this feel like a special holiday and also incredibly stress free which is how a honeymoon (or any holiday really!) should be. I cannot stress enough how impressed I am with Jo's service and could not recommend her highly enough and just to put the icing on the cake she is absolutely lovely! We have Jo to thank for the most amazing honeymoon that we will never forget, thank you!

Jo is friendly and professional and always offers advice based on thorough knowledge and experience.

Jo was exceptional in every way. I was comparing quotations with other companies but having established a relationship, with many phone calls (including at night) I would not have gone with anyone else, whatever the price difference. However Jo also managed to get a great deal, within budget! Nothing was too much trouble; Jo was professional but also warm and friendly. I kept changing my mind and had a very specific set of requirements and a difficult personal situation but she was patient and kind throughout. Will recommend her to everyone.

Always great knowledge on anywhere we ask for, always friendly & willing to help.

We can't thank Jo enough for organising our perfect holiday in Costa Rica. She liaised with a local agent and they worked with us to create our bespoke fortnight in the mountains and on the beach. Jo couldn't do enough for us, checking us into our flights and speaking directly to our accommodations. The organised transfers ran like clockwork and all of the drivers were excellent. The excursions and itinerary was spot on what we were after from our trip - wildlife, sun shine, hiking, body boarding, cocktails on the beach....ahhhh when can we go again? Wherever and whenever that is we will call Jo for sure!

I wouldn't hesitate to recommend Jo - we are delighted with the service received and can't wait to travel now! Jo was extremely knowledgeable, efficient and made the entire process easy. Such a refreshing contrast to the previous local travel agent visited. Thank you.

For the second year running Jo has found the perfect holiday for us. So fast and efficient, nothing is too much trouble and has taken all the stress out of booking a holiday. Will ask her assistance again and have recommended to all my friends and family.

We struggled for a long while trying to determine what exactly we wanted from our honeymoon - we couldn't decide on where we wanted to go, what we wanted to do or how long was just long enough! After months of indecision we decided to get in touch with Jo, and in less than a week Jo had put a honeymoon in front of us that we hadn't even considered and was exactly we wanted! We would highly recommend Jo to anybody who wants to plan their dream holiday, quickly and stress free!

Jo has been an incredibly knowledgeable, efficient and supportive travel consultant. She has gone above and beyond to get the perfect itinerary for our honeymoon, and has paired that with genuine interest, and care. She really listened to what we are after and provided exactly what we wanting, but, added her own twist, making the trip more than we could of asked for! She has on budget, and with great advice created us a trip of a lifetime. She is extremely efficient, and professional, and I could not more strongly recommend Jo's services. We cannot wait for our trip, and booking through Jo has been fun, as well as, easy!

I came to Jo to book our honeymoon and whilst we had an idea of location we weren't sure of accommodation or flights. Jo took all of this work off our hands and found us amazing looking hotels and great flight times with minimal effort from ourselves. The whole process has been so easy and we feel so secure knowing it is ATOL protected and booked through someone reputable. I couldn't recommend Jo highly enough, she is efficient, friendly and professional. We have a wonderful honeymoon to look forward to and it's all thanks to Jo's hard work!

Dealing with Jo is a delight; nothing is ever too much trouble for her and her passion for travel is infectious! Whenever I'm dealing with her, I have absolute faith in her knowledge and ability to find me the best deal possible that caters to my wants and needs. I can't imagine booking a holiday with anyone else now and I really cannot recommend her highly enough!

Jo was fantastic in organising an amazing holiday for us this summer. We had no idea where we wanted to go and Jo provided various options for us to choose from based on her vast experience and first-hand knowledge of great holiday destinations. We ended up staying in an incredible hotel in Dubrovnik, sunbathing, eating, drinking and exploring the lovely old town. A brilliant trip and all thanks to Jo's inspiration and organisation.

Jo has been fantastic for the two holidays that I have booked with her this year. After going on my first holiday, I contacted her within two weeks of returning to arrange another holiday which we've booked and are anxiously waiting to go on in September. Jo is easily contactable from the UK and abroad, answers ALL questions (no matter how silly they seem), is honest and will go above and beyond to make sure your holiday is perfect. I have already recommended her numerous times on social media and will continue to do so where possible.

Jo was so helpful and sorted everything out for a surprise trip for our parents. She also went the extra mile and made sure everything was sorted out regarding wheelchair arrangements on the airlines and in the accommodation which can be somewhat problematic! Super stuff we couldn't have done it without you!

Jo is very warm and friendly and deals with queries immediately. She doesn't forget about you once the booking is made but keeps in touch up to after the holiday to make sure that everything is fine. We booked a holiday through Jo last year and were so impressed that we had to book this year's through her as well!

Jo is the most helpful, efficient, and professional travel adviser that we have ever dealt with in over 30 years. Jo always does her research into the location and hotel and quite often can even recommend particular rooms. We would not hesitate to recommend her and Travel Counsellors to anybody. Thoroughly satisfied clients.

Jo has been exceptional in every way. We have now used Jo for the past three years’ breaks and will never look back. We just entrusted her with our honeymoon and every last detail was sorted to perfection. Can’t recommend Jo highly enough, she provides a 1st class service.

Well that was easy! Didn't know where to start as I hadn't booked a holiday for years and wasn't quite sure of options but was recommended Travel Counsellors by a friend. After a friendly, extremely informative (she really knows her stuff) and reassuring chat with Jo, she narrowed down what I wanted and then immediately came up with a raft of options that were on the money, destination and budget-wise. Within 48 hours it was all done and dusted. Hassle-free, no-nonsense and a fantastic service. Highly recommended.

I have always asked Jo to book my holidays for me, I will never book one alone again! She is so attentive to all of our requirements, and always offers fab deals in the most beautiful places! Her attention to detail is spot on giving us a seamless and easy travelling experience!

Many thanks Jo for all your help & advice on our reacent trip to Iceland, thank you for sorting out all our trips & a fab hotel. Everything went so smoothly & was very well organised. Looking forward to chatting about our next adventure very soon. Sallie Liz & Clare x

A friend recommended Jo Baldwin to me as I was struggling to arrange a trip for myself and my mother to visit family in Australia. There were so many travel sites to search and so many different route options that on top of a busy work schedule, I could not make a decision. Thank goodness for Jo who took all the worry off my shoulders and made perfect choices for us, taking into consideration our date and budget restrictions. There were items which I forgot to consider (eg, visas) which Jo reminded me of and arranged. A couple of days before departure, I had a call from Jo to ensure everything was in order and that she had already checked us in for our flight (the same happened for our return journey). It was as though Jo had a copy of my long 'To Do' list and was kindly taking some of the stress and pressure away from me - I was so grateful. I have told lots of people about Jo and cannot recommend her highly enough - I will definitely be using Jo's Travel Counsellor skills again in the future. Thanks for everything, Jo.

I was given Jo's contact by a friend and I'm so glad I followed it up. Jo was so friendly and patient coping with my complicated trip itinerary and so efficient. Before I left I had all my paperwork in good time, she gave me tips for coping with the long flights and airport transfers, and she did my confirmations for me while I was away. She took all my worries off me and I just had a great time (Doha, Perth, Melbourne, NZ and Borneo. Wow! ). I will always ask Jo for my future trips and I recommend Jo to anyone for any travelling needs.

Extremely helpful. Jo offered us a comprehensive service covering all we'd asked for and went on to look into the details so that we could book exactly what we wanted. We would certainly recommend Jo to friends and will come back in the future. Thanks for answering all our queries so quickly and fully. Much appreciated!

Where do I begin? I messaged Jo in 2014 as a bride to be, wanting to get married but not knowing where to begin! Jo was amazing in helping us find the perfect location and putting my mind at ease for everything. It was the most stress-free day of my life, thanks to Jo and Lewis the co-ordinator in resort. Jo was able to organise the exact room that we wanted, upgrade our flights for us at times to suit us and also book guests for the wedding too! I wouldn't hesitate in recommending Jo for not only your holiday needs but also if you are looking to marry abroad! I cannot thank her enough .

Jo organised our visit to Seville. To sum up the whole experience is easy... faultless and enjoyable. Without hesitation, we would recommend Jo to anyone wanting a stress free holiday!

Jo is very helpful and knowledgeable and got us a better deal than dealing directly with the holiday company!

Joe your service is simply fantastic, your attention to detail is excellent, and nothing ever seems too much trouble. I've never known anybody go as far as to even filling in my case ID labels before, brilliant.

Jo was great and very helpful with suggestions of matching locations and potential alternatives. Using Jo took all the hassle of organising our holiday away from us and made the whole process much easier. I would recommend using Jo and TC again.

We cannot praise Jo highly enough - her absolute dedication to providing exactly what we required was second to none. The whole process from pre-booking through to arriving back in the UK was so easy and problem free for us. We won't hesitate to recommend her to all our family and friends. Thank you so, so much for making our trip such a lovely experience.

Once we decided to book our Honeymoon through 'Travel Counsellors', Jo Baldwin took a few simple details of the type of trip we were looking for, and then completely did the rest. From start to finish the communication was first class, as were the various options presented to us, and we decided on 2 weeks in Mauritius with a further 3 days in Dubai upon our return. The hotels were incredible, Jo was always on hand for anything we needed, and the whole experience couldn't have been better. We will be booking out next trip away via Jo and will be recommending to anyone else looking to do the same. Thanks again for a truly wonderful honeymoon x

I just wanted to say thank you for helping me with our holiday. I was spending hours looking for something that was going to be a bit short notice, and Jo found the perfect holiday for us. All the worry and hassle was taken away including flights, payment and even parking. I knew I didn't even have to worry while I was away as I knew Jo was just a message away when I needed her. Her friendly voice and easy going manor made the whole booking experience easy and exciting and we are already chatting about next year. She knows so much with her own travels and makes sure that you not only get the holiday that that want, but one that you will enjoy. Thanks Jo. Looking forward to next year already.

From the moment we asked Jo to find a holiday for us, the experience was 1st class. The selection of apartments and villas she found enabled us to chose exactly what we were looking for. She took the headache out of hours and hours searching the web trying to find the right holiday destinations. Finding the destination was only the beginning of service that Jo offered. The booking process was so easy, the deposit and payment reminders on time, the pre departure information received far enough in advance so we had time to ask questions, she even filled in the luggage labels for us and then when we got home a postcard was waiting for us from Jo welcoming back. Everything was absolutely outstanding and her attention to detail was exceptional! I will definitely use Jo to organise all my summer holidays from now on and have already recommend her to friends, family and people I work with. Thanks Jo

Thank goodness for Jo! Tasked with organising the honeymoon and keeping it a surprise from the bride I needed a lot of assistance. Jo gave that in abundance and was so friendly, approachable and knowledgeable about creating our luxury break. We had a fab time and Jo was always at the end of a phone or email whenever I needed her. You can trust her to get the right holiday for you and I will no doubt keep her in my contact list for the future. Cheers Jo!

Jo has been fantastic! Her service was personal yet very professional and she went our of her way to find a suitable solution for us. Her response times are incredible. Feel really well looked after and completely trust her recommendations, knowing that she will find the best holiday and price for us. We will definitely use her services again. Thank you!!

We received excellent service from beginning to end. Jo's attention to detail was fantastic. Little touches make all the difference, from the Rome travel guide sent with our tickets, to the welcome note in our hotel room on arrival. I would highly recommend Jo's services. 5*

Jo helped us to book a 40th birthday celebration to Iceland with 8 of our friends. Start to finish Jo was amazing and so helpful, she booked our flights, hotels, trips, restaurants and even tracked down a lost jacket. A really nice touch was the phone call when we got home to make sure we had all enjoyed our holiday. We would definitely recommend Jo and look forward to booking our next holiday with her.

We have organised two holidays this year through Jo; a cruise and a trip to South America and both have been so easy to sort out with Jo's help. Jo takes the hard work out of all the planning and gets you the best deal possible. Nothing is too much trouble for her. One point that I find really useful is that her ideas and itineraries are always packed with 'links' so everything can be looked into further. Thanks Jo - looking forward to sorting out more holidays with you soon!

We have just returned from our second holiday booked with Jo and it couldn't have been more perfect. Jo added all the personal touches that made it hassle free and looking forward to booking my next holiday with Jo.

I put my absolute faith in Jo to find us exactly what we need at the very best price for our trip to Cannes every year. She is an absolute pleasure to deal with and takes all the hard work out of it for us making everything totally hassle free. I wouldn't book with anyone else!

Jo always delivers exceptional service, with a tailored and dedicated approach that guarantees a smooth and enjoyable experience no matter whether it's a business trip or a holiday for pleasure. Her knowledge and expertise make her my go-to agent for travel arrangements, and I would recommend her services to anyone planning a trip.

Professional approach with an over-and-above approach to customer service. I wouldn't book with anyone else.

Jo recently booked flights to Madeira for me and hotel accommodation at Gatwick. As usual, Jo was a pleasure to talk to, enthusiastic and efficient and all the arrangements worked perfectly. Nothing is ever too much trouble for her. She is my first port of call when I'm planning any sort of travel.

Jo booked a trip to Disneyland Paris for us (2 adults & 2 children). The trip itself was amazing but also the service provided. From an initial very vague enquiry, Jo put together a 5 day trip to meet our every need. Flights, hotel accommodation, airport transfers and meal vouchers (the latter I would not have even thought about) was all arranged. Even the boarding passes were printed off for us. Hassle free from beginning to end. Fantastic service!

We had a marvellous time in Iceland. Lucky enough to see the northern lights. The hotel was in an excellent location and of good quality - in particular the variety of food at breakfast. The tours were well worth the money and the guides were so enthusiastic about their country. All the arrangements ran very smoothly from the moment we were met at the car park at Gatwick airport until they returned the car to us when we landed.

The whole trip to Iceland went really well. There was a minor hiccup with the transfer from the airport to the hotel but that was nothing to do with Jo - but despite that she quickly sorted it all out anyway. It was lovely to find a note from Jo in our hotel room wishing us a good holiday and a postcard when we got home. Great service with a smile and really good value. Thank you Jo.

Jo helped me out planning a long weekend in Bruges, which was ideal for me as I just didn't have the time to do it all myself! I was so happy with the service I received from Jo - she was available to help every step of the way, she took care of everything and made it all so easy. I would definitely recommend Jo, she is so helpful and efficient, and a pleasure to deal with.

Jo Baldwin of Travel Counsellors made our 25th Anniversary treat so special - the hotel, travel arrangements and general help and advice made it an amazing and memorable experience for us. I recommend anyone who wants the perfect break to ask Jo to help.

Jo, you have been like a comfort blanket throughout the planning of our holiday and the holiday itself. Thank you so much for looking after us. I look forward to sharing our next adventure with you.

Jo made some excellent recommendations and promptly came up with suitable alternatives when requested. Bookings made quickly and cheaper than quoted! Everything went smoothly and to plan and effortlessly on my part, I'm guessing Jo was working hard behind the scenes, which was appreciated. Jo will be my first stop when I next travel.

Great service! Made everything really easy. Will recommend and use again!

Jo was amazing. She found me some great flights, she was excellent at getting back to me quickly and took care of all my special requests. I normally find booking flights quite stressful but she took all the stress away. As a teacher with dietary requirements I end up usually spending hours of my precious time booking holidays with exact dates/flight times in mind, but just a few emails with Jo and it was done. She really looked after me. I have already recommended her to my colleagues.

Hi Jo, we had a wonderful honeymoon. Thank you so much for arranging the itinerary! We enjoyed all the personal touches along the way - being serenaded by the local musician in Folldal was a particular highlight. We also really appreciated having you on the phone when we forgot our paperwork for the hire car - it really helped us to stay calm in what was a stressful situation to us! Thank you once again, Steven.

I was very happy with the arrangements, particularly the choice of hotel. The welcome home late at night was a particularly nice touch and typified the personal service provided by Jo. It was as she said, arranged with a very personal touch which made me feel I was going to be looked after. It was nice to know that any query would be handled for me without fuss and further concern- a good feeling. I certainly intend to use this service again.

The service we received from Jo for our short holiday to Canada was no less than exceptional. Professional, efficient and incredibly helpful, Jo was always on hand to give us peace of mind that everything was being taken care of. I wouldn't hesitate to use Jo again to organise our next holiday and I doubt very much if we ever holiday again without the help of her expertise. Thank you.

Jo Baldwin was suggested to us by a mutual friend when we mentioned that we badly needed a holiday after a rather tumultuous year. We thought we'd try something new. Jo kindly visited us, discussed our likes, dislikes and expectations and she instinctively, or through pure good sense suggested some destinations that she thought would tick our boxes. Some months later we found ourselves in what proved to be the best possible holiday we could have had. Indeed, the best holiday we have ever experienced. It's good to know that from now on, we now have not only a contact, but a delightful and professional contact who understands our personal needs, always on hand to deal with any query quickly and efficiently. We have and will continue to recommend Jo to friends and neighbours wherever possible. In our case, Jo and Travel Counsellors cannot be bettered. Thanks Jo.

Thank you Jo! Thank you for your patience and help in providing so many options for us so we could make an informed decision on our holiday, your help in getting a suitable holiday (tailor made with all the personalisation and changes we wanted) at the right price, your personal and comprehensive service, including the actual booking, payment, then the lead up to the holiday (what plugs should I take etc etc), checking us in for each flight and ensuring our boarding passes for the return journey were delivered to our hotel room and for always being there with a smile at the end of the phone and nothing ever being too much trouble. You have been great!

We were planning a safari holiday last year. There were lots to choose from and it was not an easy choice. Jo sent us some very useful data sheets on when to go, where to go and what we should see there at our chosen time. Having made our choice Jo sorted out all the details including insurance which was very useful since my wife picked up a nasty stomach bug. I was amazed that the doctors simply just treated her and sent the bills to the insurers. (My wife recovered and we had the trip of a lifetime). When we arrived home we had a rather nice suprise from Jo - a bottle of rather nice wine and a 'Welcome Home' basket of food! (she may not do this for everyone!) Ty Jo!

So not only does this fantastic agent find me a bargain hotel, in the correct area, with every item I specified - then when I have an issue (which was my fault), she answers the phone and does everything she can at 10pm on a Friday night to help me. Above and beyond! Thank you so much Jo.

Jo offered us a friendly, efficient and personal service. She enabled us to find what we were looking for by offering us different options to choose from until we found one suitable for us.

Jo was extremely helpful and friendly and she even convinced me to take a trip to Amsterdam on top of the trip to Central America that I was already booking with her. If I had talked to her any longer I am sure that she would have been able to convince me to quit my job and go travel around the world for two years! Thanks a lot Jo for all of your help!

Jo listened to our proposed flight requirements for a 6 week trip to Oz, NZ and Indonesia, researched the options from which we were able to finalise our itinerary. On top of this, Jo was able to offer what would appear to be very competitive flight prices. Guess what?...we booked the flights through Jo!

Jo was amazing, listening to what I wanted, then researching the best holiday for my family. I would thoroughly recommend using her.

Thank you for all your help with our holiday to Thailand, your detailed research, patience and support were second to none and you were on the end of the phone and email when we had to make emergency changes to flights and accommodation during our holiday. We had welcome/hello notes from you at nearly every hotel we stayed in and you even organised cake and decorations for Tracys birthday! You were amazing and it wouldn't have been the same without you! Thank you.

Jo was very efficient and came back to us with some great options and we have now booked a great 2 week holiday to Morocco. I would certainly recommend Jo Baldwin to friends, family and colleagues.

We as a group have been very impressed with the way Jo has helped us to book our ski holiday. There were a number of issues which she sorted out with a smile. She is so even tempered in adversity and is so calm, diligent, polite and fun to deal with and extremely efficient in execution. From now on I will always book my holiday through her.

Great holiday was booked for us at an amazing reduced price!

I would highly recommend Jo; booking my holiday with her was made really stress-free and she really went the extra mile to ensure my requirements were met. I found her to be very knowledgeable and I will definitely book any future trips with her! Thank you Jo!

I would definitely recommend Jo. She was a pleasure to deal with when sorting out our trip to Cannes; everything was simple, easy, and she was very efficient. Thanks Jo!

The attention I have received from Jo has been amazing. From my first email to her requesting information to receiving a welcome home postcard. The service was first class and I would highly recommend her to anyone planing any trip. Big thanks Jo!

Jo managed to sort out a surprise weekend trip to Prague, with loads of activities. Having the stress of booking and searching for concerts was all taken away and there was a good focus on budget too. Thank you.

Jo found me the best price and organised everything so quickly! I will be booking all of my future trips and flights through her and have recommended her too many friends!

Jo was brilliant and very efficient. The research was done for me and the flights were booked up within minutes. I will certainly recommend Jo to all friends and family. Thank you.

Jo is a great Travel Counsellor, with a friendly and approachable personality. She found me some amazing flight and accommodation deals for my trip to Malaysia last year and for Thailand next year. She committed fully to ensure my partner and I had a great holiday and nothing was too much trouble. I would definitely not hesitate to contact her next time I want to plan a holiday abroad.

We had a two-week family holiday booked in Croatia but didn't know where to start. Jo provided us a personal service with excellent options and advice on creating a perfectly tailored holiday. She was very friendly, prompt and all the places she recommended were perfect for our needs. Her knowledge of Croatia also meant we were able to explore little hidden gems not mentioned in any travel books we've read. We would definitely use Jo for her expertise again.

I have used Jo to book my holidays for the past 3 years, from skiing in Austria to beach holidays in Croatia and Turkey. She has been extremely good at recommending places, trips and tours to go on during my holidays, all at great prices. She has saved me hours of trawling the net. I would definitely use her again and recommend her to everyone.

I have just returned from a truly wonderful holiday in Croatia with my 4 year old son. If you haven't been, put Croatia on your "must visit" list as it is a hidden gem. Having organised precisely nothing for myself I can only thank Jo Baldwin for her skills in this department. No one day was the same, visiting the blue and green caves one day, the stunning waterfalls in the National Park on another to completing a bouncy assault course in the sea on another. She matched our requirements perfectly through her knowledge of the country. She was professional and friendly and our visits consisted of those not listed in most travel guides and well as beaches off the beaten track. Thank you Jo, I will certainly be using your services again and can only encourage others to follow suit.

We have used Jo’s expert travel advice for years and highly recommend her services. She is polite, friendly, helpful and organised. Jo will make sure she matches you with the right holiday to suit your taste and budget and gives you great insider tips.