Our grand South American odyssey, organised perfectly We talked with Johno Poole about a bucket-list trip to South America which would include walking the Inca Trail to Machu Picchu in Peru. We also decided to include a trip to Rio de Janeiro and to Buenos Aires in the same holiday. It was a long-held ambition to visit Mach Picchu and Johno helped us organise a truly once-in-lifetime trip. Both Johno and his contacts through Travel Councellors, Encounters Latin America, were excellent. We encountered perfect coordination between airport to hotel transfers, guided tours and pick-ups throughout the visit. It was a fantastic break with exciting adventures all the way. The flights, including connecting flights within South America were flawless. We have a huge range of photos to remind us of our exotic visits to key landmarks and places of interest. We truly felt comfortable all of the way, including the challenging Inca Trail hike. We thoroughly recommend Johno to help you plan your holidays. We have worked with Johno for a couple of years now and we have never been disappointed by his attention to detail and his careful curating and stewardship of our holidays. Many thanks Johno !!

Excellent service. Couldn’t have been more helpful even after we’d booked our trip

Johno booked us a recent trip to Tenerife which was fantastic. Nothing is too much trouble for him, a very personal service. His expertise in travel is obvious with his detail to planning. He researched every element of our holiday and discussed every detail with us to ensure that it was our holiday He advised us all about covid restrictions and links to completing locator forms. We were so impressed with Johno’s professionalism that we booked a short break to Krakow with him within two days of returning from Tenerife. Again searching to ensure that all our needs were covered. Flights, hotel choice, transfers and daily itinerary. Looking forward to working with Johno and Travel Counsellors again soon. Thank you so much.

Johno is so helpful and efficient. Nothing is too much trouble. Every question you have is answered so quickly and he remains constantly patient, no matter how many times travel plans are changed! Thanks Johno.

Johno has been very flexible with our arrangements and helped us find a great deal. He has taken care of additional requests too, such as a travel cot in our room.

Couldn’t have asked for more. Will definitely use again.

Up until now I’ve been a DIY holiday maker and never considered the powers of independent travel advice and support. It was therefore intriguing to have our first 121 as it coincided with plans for a “once in a lifetime” trip – I just didn’t know where to. Tentatively I thought I’d make an enquiry and throughout working with you I’ve been blown away by just how considerate, experienced, knowledgeable and patient you have been. Every step you’ve taken has been considered with us in mind. It’s a joy to work with you. We started this with no clue and so travelled to Costa Rica, Thailand, South Africa which all have natural wonders and cultural charm – you did a lot of work providing options for us. The plan is the well-trodden Florida trip but with a few special twists. Yes, Florida is not seeing Sloths in Costa Rican rainforest, but Florida is entirely suitable for our young family right now. Not only will we be visiting Disney and Universal, but we’ll be staying in a luxury Villa, going to Cape Canaveral, swimming with Manatees, driving the Florida Keys, partying in Miami and even spent three nights aboard a cruise to the Bahamas. This trip has surpassed all expectations and I should add I genuinely don’t know how you’ve managed to achieve it all within our budget – it’s exceptional value for what we’re getting. Late on in the process, my best mate’s Mum sadly passed away unexpectedly and so Jeff has inherited some money and wanted it to make it a double family holiday. This was all very last minute and I’ve no doubt this caused a bit of extra work for you, but I’d never have known it. You’ve been nothing but kind and generous. Thank you ever so much – it’s lovely to “have” a travel agent!

This year has been incredibly tough, on a professional and personal level. I know I have struggled with remaining positive when others won’t, finding it difficult to see the light at the end of the tunnel. We recently received the long awaited news of potential vaccines being available. As soon as the announcement came through I reached out to Johno. First of all, I chose to reach out to him for his positivity and deep knowledge of the travel industry . I shared with Johno one of my life long dreams of seeing the Northern Lights with my family. Johno quickly understood my needs and drafted an initial itinerary, and over the last couple of weeks we have been fine tuning what I can only describe as a trip of a life time. It is so encouraging to see how excited he is also getting from this itinerary. Johno listens, provides constructive feedback and helps me materialise this dream as well as making sure that my potential investment for this trip is completely covered. I can not wait to book this amazing trip. In the meantime, I must thank Johno for helping me build a trip of a lifetime, making it simple and fun – to the point that each time his name appears in my inbox it makes me smile. Thank you Johno.