If you are reading this, the chances are you are contemplating booking your perfect holiday or short break very soon. So let me tell you a little about myself...
My name is Kay and I live on the beautiful North Yorkshire east coast in sunny Scarborough.
Being brought up in my parents’ family-run hotel, I learnt at an early age the importance of customer service. This continued throughout my career in hospitality. I have worked in 5* hotels in London and Harrogate, I was an Event Manager in Sheffield and also a Business Travel Consultant with a large manufacturing company. Here, I had to source the best and most cost-effective way of travelling from A to B, booking worldwide flights, negotiating hotel rates, trains, ferries, car hire - creating itineraries to ensure busy schedules were adhered to.
I have been on interesting holidays - driven across the volcanic landscape of Fuerteventura and micro climate Gran Canaria, ridden through Holland, Germany, Switzerland, Italy, France and Spain on a motorbike, dog-walked through stunning Southern Ireland, enjoyed family holidays in Egypt, Kos, Lanzarote, Croatia, Crete, Corfu, Cyprus, Mexico, Dubai and shared the ocean with great whites in stunning South Africa! I have trapezed with Club Med in Greece, skydived in Florida, cruised the Med, driven along the PCH in California, seen the Northern Lights in Norway, lazed on beautiful Barbados beaches, experienced a traditional Hammam in Kalkan, enjoyed the culture of Bangkok, Koh Samui and Phuket and swum with dolphins in Walt Disneyworld, Orlando - one of my specialist areas of the world!
So why book with me? Quite simply, ‘it’s personal'. I care about ensuring your holiday is perfect from start to finish - there is no charge for my expertise and I'm available at a time to suit you including evenings and weekends. Rather than selling you a standard tour operator package, I can quickly search through hundreds of different flight, accommodation and transfer alternatives to find a bespoke holiday that suits your needs exactly. I also offer you 100% financial protection through the Travel Counsellors Financial Trust - guaranteed peace of mind.
Travel Counsellors is one of the largest independent travel agencies in the UK. We are the only UK travel company to have been awarded the Queen's Award for Enterprise - three times now!
So, if you are interested in a luxury Maldivian escape, a short fun European city break, a skiing adventure, meeting Mickey and Minnie in Disneyworld or taking a cruise or an African safari, contacting me will only cost you the same as a local call - alternatively just text, tweet, instant chat, Facebook or email me!
I look forward to speaking with you!
My customer stories
Sent by Angela Appleby
Ormskirk 05/09/2025
Kay has been very helpful and looked into things I really struggled with. Always receive a quick response to any queries I have.
Sent by Clare Race
Sheffield 18/08/2025
2nd time using Kay & I’d never use anyone else! First trip was a Kenyan safari with my mum that went like clockwork, so when my husband and I decided we wanted to go to Barbados for Christmas, I contacted Kay. We’ve never been before so her advice was priceless.
Sent by Josh & Lucy Tweddle
Scarborough 12/08/2025
We recently returned from an incredible 3-week honeymoon trip to Singapore, Kuala Lumpur, and Bali – all made effortless thanks to Kay. We honestly can’t thank you enough for helping us bring our honeymoon dreams to life. You played such a big part in making our trip so special, and we’re so grateful for everything you did to help create such an incredible experience!
Sent by Sharon Tait
Scarborough 07/07/2025
I always use Kay for my travel requirements- wouldn’t dream of doing it with the support of my trusty TC!
Sent by Maria Bond
Scarborough 17/06/2025
Kay has been fabulous the past few years and will definitely use her again!!
Sent by Don Peel
Scarborough 09/06/2025
Kay was informed, efficient and amazingly helpful and knowledgeable!
Sent by Julia Tanner
Scarborough 01/05/2025
Kay is amazing. She always gets us the best holiday within our budget and finds little gems. We trust her completely and wouldn't use anyone else. We'd recommend her to anyone!
Sent by Lorraine Friendship
Sheffield 07/04/2025
Kay at Travel Counsellors is my 'go to' when booking a holiday. Kay is knowledgeable, efficient and extremely personable. She truly does 'have your back'. I would highly recommend!
Sent by Gill Stott
SCARBOROUGH 06/04/2025
Excellent choice of hotels in just the right location. Smooth process throughout!
Sent by Kay White
SCARBOROUGH 04/04/2025
Kay offers a fantastic service, she is always responsive and helpful.
Sent by Ian Fretwell
Derbyshire 28/03/2025
Excellent service and competitive prices!
Sent by Katie Lennox
Sheffield 26/03/2025
Kay does a fantastic job - She always comes back with quotes quickly and with suggestions if you’re struggling for ideas - Brilliant service !!!
Sent by Tanya Anderson
Sheffield 19/03/2025
Kay is very helpful and takes the stress out of booking. She always strives to find the best price. I particularly like how the service continues right up until departure with her taking care of check in etc. Highly recommend.
Sent by Claire Caine
Goole 14/03/2025
I have already recommended Kay to friends. She listened to what I was trying to achieve, and patiently provided many options until she hit the nail on the head. We have had one holiday of a lifetime using Kay, and already have planned another. As soon as we win the lottery, we will be back and she will be on a retainer!
Sent by Guy Murphy
Brittany, France 28/02/2025
We found Kay to be very professional , thorough and just a joy to work with !
Sent by Veronica Bird
Harrogate 03/02/2025
Fantastic quick, prompt, easy , reliable personal service . All documents sent well in advance of travel date hassle free..
Sent by Rosemary Bowyer
Dronfield 31/01/2025
Kay is very helpful and efficient, holiday all sorted within a couple of days.
Sent by James Kelly
Nottingham 27/01/2025
Have recommended Kay to several people already who I believe she has helped. Great service every time!
Sent by Pam Hume
Scarborough 21/01/2025
Kay is a fabulous travel counsellor - she is always friendly and fun and extremely helpful making the whole process of booking stress free. She is patient and nothing is too much trouble. Would highly recommend!
Sent by Sandra Starr
Burniston 20/01/2025
Kay was very helpful as we wanted to go somewhere warm in March but we weren’t sure where. She gave us several options & listened to what we wanted & found us the ideal week away at a reasonable price & she kept within our budget. We shall certainly use Kay in the future & recommend her to our family & friends.
Sent by Denise Martin-Chambers
Scarborough 13/01/2025
Everything done for you for your holiday - who wants the problems of worrying! Let your travel counsellor do it all for you and relax. Thanks to Kay x
Sent by Steve Reid
Scarborough 27/12/2024
Kay always goes that extra mile to make sure EVERY holiday is remembered for all the right reasons!
Sent by Lee Redford
Sunderand 07/11/2024
First class customer service as always !!!
Sent by Vanessa Rowbottom
Bridlington 05/11/2024
Kay is always extremely helpful. She cares about making sure your booking is right and tailored to your needs. Very professional!
Sent by Christine Mitchell
Staines upon Thames 30/10/2024
Kay and the Travel Counsellors organisation are the best formula for help and guidance and the peace of mind that everything will be very well organised, not least that we are advised by a human being on hand should we encounter any problems. Kay has arranged many great cruises and flights for myself and my partner.
Sent by Deanne Leng
Scarborough 14/10/2024
Very knowledgeable and takes the time to explain/ answer questions quickly .
Sent by Russell White
Scarborough 10/10/2024
Kay Halton is an amazing travel counsellor, she goes the extra mile to ensure every request is covered. I have recommended her to my family and friends, all have used her services and only have positive feedback.
Sent by Rosemary Bowyer
Dronfield 08/10/2024
Just back from our trip. Wow it was just amazing, it was certainly a holiday of a life time. Can't say enough about how impressed we were of the organisation the guides and drivers were just brilliant. The whole trip was seamless. Accommodation was excellent. We opted for a balloon ride which was incredible, so glad we did it.
Thank you so much for organising this trip for us. I will have no hesitation in recommending you to friends.
Sent by Tanya Harding
Tyne & Wear 29/09/2024
Kay has been brilliant. Incredibly efficient, helpful and not at all visibly irritated by all my questions!! She was able to save me a significant amount of money compared to my research whilst still accommodating my requests. Thankyou.
Sent by Nick Miles
Filey 29/09/2024
Kay is brilliant, knowledgeable and always full of ideas to make our holidays full of things to do!
Sent by Louise Comfort
Grantham 29/09/2024
I'm just sitting on my balcony having a final coffee before checking out of my room... and wanted to say thank you for suggesting Pergola Apart hotel here in Andratx.
I've loved every minute...This holiday has been perfect! I don't believe in perfection but this hotel, the nearby beach and beautiful harbour has been exactly what I needed. I'm so sad to be leaving! But it has become my new bench mark for future holidays. Thank you so much. I do always recommend you to my friends... as a solo traveller that I am, you're a star and a godsend.
Sent by Lorna Pearcey
Scarborough 29/09/2024
I have already recommended Kay to some friends and colleagues. When living busy lives Kay takes all the stress out of planning your getaway and when that annual leave time arrives it’s all sorted for you! And Kay was always easy to contact to answer all my little queries definitely recommend!
Sent by Graham Sopp
Barton on Humber 17/09/2024
Very easy to deal with - great information and was so helpful
Sent by Kay White
Scarborough 03/09/2024
Kay has been really helpful and knowledgeable. She understands our travel needs. Thank you Kay
Sent by Gemma Taylor
Sunderland 29/08/2024
Excellent service for a personalised trip to Australia
Sent by Gemma Taylor
Sunderland 29/08/2024
Excellent service for a personalised trip to Australia
Sent by Sharon Tait
Scarborough 28/08/2024
I would never book travel any other way!
Sent by James Whitaker
Sheffield 19/08/2024
Kay's knowledge of the type of trip we wanted to book really helped. We were able to book our dream trip which is beyond what we thought we'd be able to afford. Thank you.
Sent by Beverley Pinder
Rillington 07/08/2024
Kay is a credit to her profession, it was so easy to book with Kay, I told her what we wanted, and she delivered. I will be recommending Kay!
Sent by Julie Boggan
Scarborough 07/08/2024
Gave us complete peace of mind in a time when many flights were being cancelled. Great service and communication
Sent by Lucy Royds
Scarborough 19/07/2024
Kay was very helpful and very friendly she had a lot of patience as I had lots of questions to ask. This lady has got us in safe hands and we trust her with our booking!
Sent by Katie Lennox
Sheffield 09/07/2024
Kay is absolutely fantastic ! Makes it all so easy for you - Definitely recommend!!
Sent by Claire Caine
Goole 09/07/2024
Kay listened to what we wanted and gave us the organisation to have the meaningful holiday of a lifetime. We are all excited for October!
Sent by Katy Robertson
Durham 14/06/2024
Kay fully understood the brief and came up with great options for us in short time. Thank you
Sent by Margaret Horton
Scarborough 14/06/2024
Excellent, very helpful, friendly service, thank you Kay
Sent by Rebecca Buckles
Essex 29/05/2024
I just wanted to say thank you so much for arranging our holiday to the Ixia Grand hotel in Rhodes. We had an amazing holiday. The hotel was fabulous, a real chilled place with a great atmosphere. The food was great with themed nights, so a great variety. The pools were lovely and the whole place was really well maintained.
The private transfer was great, easily located once we came out of the airport and the transfer was fast and again the driver was really helpful and advised us places to see. Thank you once again for all your hard work and making our holiday experience so amazing.
Sent by Lee Redford
Sunderland 16/05/2024
First class customer service as always from Kay. Wouldn't book my holidays with anyone else.
Sent by Tina Dixon
Burniston 09/05/2024
Seamless, just make contact, discuss your requirements or wish lists and the rest will take away all the stress, time and hassle away, leaving you relaxed and happy that everything will run smoothly.
Sent by Dean Rook
Lymington 18/04/2024
Super helpful and super patient with indecision from us over a number of options and flip flopping between ideas!
Sent by Deborah Knight
Yeovil 17/04/2024
If there was more than 10, I’d have selected that!
Sent by Julia Laurie
Sheffield 15/04/2024
Wouldn't travel abroad with anyone else! Kay is amazing!!!
Sent by Kevin Rainsbury
London 05/04/2024
Would definitely recommend. Don't think one appreciates the benefit until you've used their services.
Sent by Peter Strode
Leatherhead 28/03/2024
Kay is an absolutely first class Agent, always helpful and full of information. I would recommend her without hesitation.
Sent by Paula Wootton
Sheffield 27/03/2024
Kay is brilliant. I couldn't ask for a better service. My brief was limited to say the least, and she has found the perfect holiday. Excellence at the max!!
Sent by Yvonne Dow
Boston 23/03/2024
Kay was recommended to me and I was delighted by the speed and content of the service she provided.
Sent by Roy Bull
Burniston 07/03/2024
Kay just made things happen!
Sent by Denise Martin-chambers
Scarborough 04/03/2024
No worries, all looked after and a wonderful holiday!
Sent by Rebecca Buckles
Harwich 04/03/2024
Excellent service, really lovely lady and will definitely recommend and will definitely use next time!
Sent by Guy Murphy
France 04/03/2024
Very knowledgeable and professional throughout!
Sent by Rebecca Chamberlain
Scarborough 21/02/2024
Kay was brilliant, she was very responsive to calls and emails and quickly found us the perfect holiday destination.
Sent by Elaine Cheyne
Cloughton 13/02/2024
Kay could not have been more helpful in arranging everything for us, she made it so easy and stress free. Nothing was too much trouble. We’re definitely coming back again next time for her advice and help.
Sent by Julia Tanner
Scarborough 12/02/2024
Kay is always so helpful and tries her very best to get us not only the best value, but what kind of experience she knows we will enjoy.
Sent by Christine Mitchell
Staines 29/01/2024
I get outstanding service from Kay, my Travel Counsellor, and peace of mind always!
Sent by Irene Bird
Harrogate 25/01/2024
Just sat back and the holiday I wanted was booked confirmed and finalised within minutes - super, no time wasting or sitting around waiting for outcomes. Have used you before and would use you again. Can recommend with confidence.
Sent by Tracy Parkes
Scarborough 22/11/2023
Great advice and support. Quick response and great service.
Sent by Sarah Jay-Hanmer
Seamer 22/11/2023
Fabulous! Very pleased & have already highly recommended to family & friends.
Sent by Jo Simmons
Hunmanby 07/11/2023
Recommended by a friend and delighted by your service. Already telling people about you!
Sent by Lee Redford
Sunderland 06/10/2023
First class service & exceptional customer care every time we book !!!
Sent by Tanya Anderson
Sheffield 29/09/2023
Kay always goes above and beyond to help you plan your dream holiday. Her customer service at the time of booking, before departure, during the trip (if needed) and even after the holiday is second to none.
Sent by Julie Castanho
London 19/09/2023
I would definitely recommend using Travel Counsellors, Kay Halton provides a highly professional service, giving good honest advice, making the whole experience stress free.
Sent by Karen Pullen
Scarborough 18/09/2023
Professional and friendly service from Kay in Scarborough. She was so efficient and knew so much from the top of her head, explained things clearly too. We know we’ll be in safe hands with Kay and Travel Counsellors!
Sent by Beth Marshall
Wadebridge 29/08/2023
Kay is always so helpful and very knowledgeable. I always go to her when I book a holiday and have recommended her to lots of my friends and family due to her excellent service.
Sent by Michelle Carroll
Grantham 28/08/2023
Kay has always gone above & beyond to give us a great service & gives me confidence if a problem should arise , she soon gets it resolved. She is so personable & a pleasure .
Sent by Peter Strode
Leatherhead 26/08/2023
Totally brilliant service from Kay !
Sent by Tina Boden
Scarborough 15/08/2023
Kay is amazing at helping you find the right holiday, I recommend her regularly!
Sent by Natalie Proctor
Bournemouth 15/08/2023
Kay has been fantastic! She has been so informative, so kind and absolutely amazing in finding us our dream honeymoon! I have complete faith and trust in her and would recommend her to everyone!
Sent by Allison Croft
Ormskirk 03/08/2023
Very helpful, friendly & efficient, definitely would recommend
Sent by Johnathan Hogan
Cornwall 13/07/2023
Kay is a very good person to deal with and I have recommended her a few times.
Sent by Sue Jenkinson
Scarborough 11/07/2023
Kay once again did a fantastic job of finding the flights we wanted. It’s great to know that when the time comes, Kay will automatically check in for us and email our boarding pass. A great personal service.
Sent by Kristen Gibson
Bridlington 09/07/2023
Kay is always really helpful, knowledgeable and approachable. Really happy with the service we have received booking our honeymoon!
Sent by Pauline Dean
Scarborough 08/06/2023
Kay was brilliant and her service is excellent.. She found us exactly what we wanted ..!
Sent by Michael Foster
Hull 02/06/2023
With Kay it’s just so easy. You give her a rough idea of what you want to do, and it’s sorted!
Sent by Yvonne Dow
Boston 20/05/2023
Excellent service!
Sent by Russell White
Scarborough 28/04/2023
Kay has been brilliant in every aspect of my travel plans. Kay came up with lots of holiday ideas from my original idea. The level of contact has been perfect, I've always felt in safe hands. I recommend Kay to everyone I know who is planning a holiday. Top notch service.
Sent by Alison Tubbs
Malton 21/04/2023
Kay takes the stress out of booking a holiday, she is thorough, efficient and professional.
Sent by Debbie Knight
Yeovil 20/04/2023
Professional, Polite, Pretty awesome service!
Sent by Paula Wootton
Sheffield 13/04/2023
I always recommend Kay Halton - she truly does make the experience simple and such a lovely lady to book with!
Sent by Rosemary Bowyer
Sheffield 29/03/2023
Although I have only spoken to Kay on the phone she has been brilliant sorting out a special holiday for myself and my daughter. Very efficient and helpful. Would highly recommend!
Sent by Elaine Lockley
Burniston 21/02/2023
Kay always goes out of her way to be helpful, finding us ideal holidays from the instructions given, taking all the hassle out of travelling by obtaining boarding passes to put on the app, phoning the hotel before we get there to see if we can have a free upgrade, following up the holiday with phone calls to make sure we’ve got the best out of our holiday and all of this done, in a cheerful manner.
Sent by Kate Campbell
Sheffield 19/02/2023
What a great experience it was - our first time working together with Kay and it won’t be our last!
Sent by Mark Kelly
Scarborough 15/02/2023
Excellent and effiicient service as always
Sent by Amanda Harrow
Burniston 13/02/2023
It is such an easy process booking with Kay. Nothing is too much trouble. She is friendly, efficient and you feel like you are in the best hands.
Sent by Eileen Angus
Scarborough 08/02/2023
Kay was recommended to me by a friend. I rung her and she asked about my preferences for a holiday. She emailed within 2 days with some options. She listened when I wanted to make some amendments and I've gone on to book a holiday through Kay. I cannot believe I've not used this type of service before!
Sent by Dean McCormick
Manchester 27/01/2023
Brilliant sevice by Kay and a great price!
Sent by Sylvia Fagg
Harrogate 16/01/2023
We always use Kay Halton at Travel Counsellors. She is amazing, ,professional, efficient,friendly and nothing is ever to much trouble for her, She always responds quickly and takes the hassle and worry about booking our travel arrangements. Thank you Kay.
Sent by Kerstin Deacon
Scalby 20/12/2022
Very helpful and easy to deal with as our trip needed a bit of juggling about!
Sent by Denise Martin-Chambers
Scarborough 20/12/2022
A wonderful, carefree holiday with no worries because Kay had taken care of everything - always there for any queries or questions - well done Kay!
Sent by Tony Ballard
Wiltshire 26/11/2022
Kay provides a very personal holiday service making sure your requirements are fulfilled to ensure a smooth and trouble free trip, with the reassurance of a full backup service if necessary.
Sent by Carole Hind
Scarborough 24/11/2022
Kay is AMAZING !! She goes above and beyond to sort things out. Cannot praise her enough !
Sent by Tanya Anderson
Sheffield 23/11/2022
Using a TC takes all the stress out of booking your holiday. From the initial contact through to departure and then return Kay did everything possible to ensure we had a great journey and enjoyed our holiday. The service provided was second to none. Thank you!
Sent by Kelly Jones
Scarborough 31/10/2022
Really happy with the service Kay gave me in helping me find our perfect getaway. She kept in touch all the time and answered all the many questions I had for her. Then once it was over, she called to check how everything went, such a lovely personal service, I will definitely be booking our next holiday with her.
Sent by Pamela Hume
Scarborough 30/09/2022
Kay did a fabulous job of locating flights that didn’t bankrupt us and booking us a fabulous trip with her supplier in a very fast efficient way. She kept us updated of progress and has delivered our dream holiday covering everything we asked for.
Sent by Tracey Corrigan
Sawdon 14/09/2022
Kay was absolutely excellent and fulfilled all my holiday wishes without a fuss - I was very impressed
Sent by Clare Wareing
Burniston 06/09/2022
Kay arranged (and then rearranged twice- due to the pandemic!) our 30th wedding anniversary trip to the Maldives. The whole service and experience was absolutely superb and we would highly recommend her. In fact we’ve already booked a special birthday trip via Kay and we’re confident it will be superb too. Thank you Kay!
Sent by Jennifer Clark
Driffield 02/09/2022
Quick to respond, friendly and created an amazing holiday!
Sent by Elisha Tattersall
Scarborough 31/08/2022
Kay has been excellent at organising a small holiday for me. I had trouble finding a good location and price point for quite some time, and every time I messaged her with an idea she helped me. In the end, I settled on Amsterdam and she found flights and a hotel all within our budget, her communication has been amazing and clear throughout. I will definitely be using her again for future travels.
Sent by Russell White
Scarborough 12/08/2022
Kay has been brilliant, couldn't have asked for a better service, professional and informative. Kay is an example to others and would recommend her with no hesitation!
Sent by Sharon McDermott
Bolton 20/07/2022
Very helpful, came up with lots of options based on my preferences. Great customer service!
Sent by Tony Ballard
Wiltshire 18/07/2022
The service that is provided is highly professional, efficient, friendly and takes ALL the hassle out of sorting a holiday and you can get assistance throughout your vacation - now that is real service!
Sent by Lynette Pearcey
Rotherham 02/07/2022
On hand through email and phone. Met the criteria of what we wanted in a holiday while showing us options we may not have considered. This made the process seamless, easy and enjoyable. Thanks Kay. X
Sent by Gail Mullan
Sheffield 27/06/2022
Excellent, professional and friendly service. Kay took the effort out of choosing and booking our holiday.
Sent by Elaine Lockley
Burniston 21/06/2022
Kay is ALWAYS very friendly, approachable and extremely helpful, going above and beyond that which is required for her job.
Sent by Sarah Hoff
Scarborough 14/06/2022
Kay’s very friendly and efficient, and also provided a few different options to ensure the holiday is the perfect fit for our family. Thank you!
Sent by Sue Jenkinson
Scarborough 31/05/2022
Thank you Kay for booking our flights and arranging the mini stopover in Singapore. First class service!
Sent by Gillian Boucher
Ormskirk 29/05/2022
Very efficient service has allowed me just to sit back and relax even before my holiday starts - so unlike previous holidays!
Sent by Dominique Kelly
Scarborough 29/05/2022
We have recommended you Kay, we’ve been so impressed with your service and the fact that you are local is a great advantage as well - thank you so much! I’ve just got the app on my phone and can see the forthcoming Oz flights so that is a great reminder.
Sent by Suzi Greening
Scarborough 16/05/2022
Kay was fantastic in offering suggestions based on my enquiry and providing a really quick and efficient service !
Sent by Annabelle White
Scarborough 03/05/2022
If the holiday is as good as Kays' service it will all be absolutely perfect!
Sent by Angela Appleby
Ormskirk 22/04/2022
Kay offers plenty of choices with varying standards and prices. We have been very pleased with all her help regarding our holiday requests, and we would definitely ( and have) recommended her to friends.
Sent by Tanya Anderson
Sheffield 17/04/2022
Friendly, attentive personal service. Kay always responds in a timely fashion and is very knowledgeable about all aspects of travel.
Sent by Karen Dixon
Scarborough 06/04/2022
Very efficient professional service - would definitely recommend to all family & friends
Sent by Bolle Long
Kingsbridge 28/03/2022
Kay makes booking a holiday stress free! I completely trust her advice and would highly recommend her to anyone who is looking to go away this year.
Sent by Judith Wilkinson
Sunderland 21/03/2022
Very accessible and helpful in supporting me in making a decision as to which was the best option for my holiday.
Sent by Julie Hopper
Manchester 20/03/2022
Kay has been fantastic helping me to book a 3 stop family holiday in America. From start to finish she has been really patient , providing different hotel and travel options for each stage of our journey. Kay has made the whole booking process stress free !! Would definitely recommend Travel Counsellors.
Sent by Steve Squires
Grantham 20/03/2022
Thanks again to Kay for organising and making sure our trip to Austria went smoothly. Knowing that she is always there in the background just incase something unexpected crops up is priceless. Her choice of destination and hotel was first class.
If you’re looking for someone to take all the hassle out of booking your holidays, then you won’t go far wrong using Kay. Thanks once again.
Sent by Emma Ellis
Scarborough 19/03/2022
Absolutely fabulous experience with Kay. Had our dream honeymoon in the USA thanks to you, all aspects were covered and was super easy from start to finish! Won't hesitate to use Kay again and again for future trips! Thank you!
Sent by Elaine Hazell
Sidcup 19/03/2022
So helpful & patient. Helped us get all we needed & advised us of the best resorts . Also made sure our layovers between flights were at a minimum. Great service .
Sent by Barbara Hargreaves
Cloughton 17/03/2022
So very helpful with obvious detailed knowledge. Everything just feels right first time.. Thank you so much.
Sent by Gavin Pearcey
Scarborough 08/03/2022
Have used Kay for many trips, always there for you and never fails us.
Sent by Lee Redford
Sunderland 17/02/2022
I have already passed your details on to one of my friends. First Class Service !!!! Thanks Kay
Sent by Denise Venner
Scarborough 15/02/2022
Absolutely amazing nothing was too much trouble for Kay she has given us the best holiday, can't wait to go and will definitely be using her again!
Sent by Beth McCarron
Wadebridge 07/02/2022
Excellent service again. We can’t recommend Kay more highly she’s great!
Sent by Carole Hind
Scarborough 04/02/2022
Kay is amazing ! She takes all the hard work on and delivers so quickly!
Sent by William Gridley
Scarborough 17/01/2022
So lovely to chat to and to organise the perfect honeymoon. Felt very easy to decide and sort what we are doing and where we're going! Thanks Kay
Sent by Samantha Wade
Scarborough 07/12/2021
I can not thank Kay enough for her support and help during all our holiday bookings with her, not to mention the most recent trip.
Kay is at the other end of the phone (day and night) and offers the best advice whilst remaining calm and reassuring.
Will never book another holiday with anyone else.
100% put our families trust in Kay.
Sent by Jack Hetherington
Scarborough 19/11/2021
Already recommended you to friends and family.Excellent service.
Sent by David Snell
Scarborough 04/11/2021
Great service - we were given a good range of options and the process was clear and efficient once we decided.
Sent by Denise Tile
Scarborough 06/10/2021
I was stressing about booking my trip to New York as I haven’t travelled for some time and the new restrictions seemed daunting. I reached out to Kay for help and immediately I felt the worry lift and in less than 24hrs I was booked on the flight if my choice and in a fabulous hotel. I have recommended Kay’s services to everyone and I know that it is the only way I’ll book in the future. Thank you Kay for a first class service!
Sent by Steve Harris
Port Isaac 21/09/2021
Extremely efficient, we were recommended Kay from friends and now intend using her for all our travel requirements.
Sent by Lily Smith
Scarborough 11/08/2021
So helpful and made finding/booking my holiday so easy, even when flights were cancelled!!
Sent by Tina Dixon
Scarborough 30/07/2021
Swift efficient service, excellent checks and follow up to ensure all correct procedures have been followed given the current situation with the pandemic.
Sent by Julia Tanner
Scarborough 28/07/2021
Kay is always so helpful and friendly. She always goes the extra mile to accommodate our needs. We would always recommend her to anyone.
Sent by Beth McCarron
Wadebridge 19/07/2021
Kay goes above and beyond. Very knowledgeable and so helpful.
Sent by Michelle Carroll
Grantham 25/05/2021
Kay is just outstanding at customer service , I have nothing but confidence in her.
Sent by Joanne Casling
York 23/03/2020
Excellent service and third time I've used Kay to book my holidays! So much more convenient and not being very good at technology it's so much easier for me. Everything is done for you.
Sent by Pamela Hume
Scarborough 23/03/2020
Kay is fabulous and organised and has done a great job through recent turmoil of Coronavirus. Would definitely recommend she is mega efficient !
Sent by Elaine Hazell
Sidcup, Kent 13/03/2020
Very patient & helpful throughout. Great personal service !
Sent by Maria Land
Scarborough 12/03/2020
Have used Kay several times now, it's just so much easier. Plus she's brilliant!
Sent by Julia Tanner
Scarborough 29/02/2020
Kay is always so helpful and listens to exactly what we want and ask for. We have always been so pleased with her recommendations and use her for all our holiday planning and have recommended her to our friends. she is helpful and gives good advice.
Sent by Sue Bullamore
Scarborough 28/02/2020
Kay has been amazing. She has gone above and beyond to make sure we have picked the right holiday would highly recommend her to my friends.
Sent by Mark Chambers
Scarborough 05/02/2020
Kay is always very accommodating & gets us a really great deal with lots of support & reassurance that if the worst should happen in any way we will be looked after!
Sent by Mark Strode
Lymington 03/02/2020
Kay at Travel Counsellors has always provided us with the best customer service I have ever experienced in the Travel Arena. Always searching out the most suitable holidays with a focus on value for money and customer requirement's.. Definitely recommend Travel Counsellors.
Sent by Julia Laurie
Sheffield 03/02/2020
Always great service and a great experience with Kay!
Sent by Sarah-Jane Chambers
Scarborough 27/01/2020
I alway recommend Kay to everyone. Kay makes booking anything easy. I leave everything with Kay. Totally trust Kays advice and opinion.
Sent by Julian Wrigglesworth
Scarborough 26/01/2020
We give Kay our wish list and every year Kay has managed to deliver, nothing is too much trouble!
Sent by Clare Wareing
Burniston 08/12/2019
So far we’ve experienced amazing bespoke service from Kay (we are very confident that our holiday will be fantastic) Thank you so much!
Sent by Sally Shipley
Scarborough 17/10/2019
Most certainly do recommend Kay and her experience with booking a holiday - she is extremely helpful in finding the perfect place. I’ve never had any problems with all our holidays and looking forward to using Kay again.
Sent by June Goodridge
Scarborough 25/09/2019
Kay's really on the ball with any requests and offers impartial advice. Any problems sorted immediately when involving other travel companies and airlines. Arranged repatriation when I was taken ill abroad including flight home the following day. She’s a real gem and I recommend her at all times when friends talk about booking holidays.
Sent by Matthew Hartley
Scarborough 24/09/2019
Kay was brilliant to deal with and made the process easy and stress free.
Sent by Carole Hind
Scarborough 09/09/2019
Kay is brilliant, I will and have recommended her!
Sent by Kelsey Avery
Newcastle 09/09/2019
Absolutely superb! Went above and beyond to create a package that fitted us perfectly! Wouldn't hesitate to book again through her! Amazing! Thanks Kay!
Sent by Michelle Carroll
Grantham 06/09/2019
I have used Kay quite a few times now & was first introduced by some friends . I have nothing but praise , Kay takes ALL of the stress out of going on holiday, her service is 100% & she is always available. .I have recommended her to friends & they all say the same . You really are fabulous at your job & your customer service is excellent.
Sent by Clive Groom
Scarborough 30/07/2019
Helpful, informative, knowledgeable. In a world short on all of these qualities this was a pleasure.
Sent by Michelle Carroll
Grantham 24/07/2019
Thank you so much once again Kay , just had a fabulous weekend in Nice. Couldn't have asked for more; hotel, location, transfers perfect! Look forward to sorting my next one.
Sent by Jake Raine
Scarborough 24/07/2019
My wife and I have just returned from our honeymoon, arranged top to bottom by Kay. She made everything so simple from the moment of enquiring for quotes to the point of our final transfer on the way home! She is always available to help, and the service always feels personal. Even though we encountered a few delays and diversions (airline issues - nothing to do with Kay), we knew everything was taken care of. We would absolutely both recommend Kay to anybody thinking about booking a trip away, and will be making another booking with her hopefully pretty soon.
Sent by Sharon Tait
Scarborough 24/07/2019
Once again fabulous personal service from Kay as we head off on a much anticipated trip to Disney World Resort in Florida. Kay has all the information needed to help make a rational decision on the best time to go, and the best value for money with all the potential added complication of Disney Dining and it’s benefits. Thanks again Kay, I’m not sure when we’ll be able to do this again, but if we do you know who’s phone will be ringing!
Sent by Sue Bullamore
Scarborough 24/07/2019
Would highly recommend Kay. Just been to New York and had an amazing time, couldn't have done it without her help!
Sent by Roe Sweeney
Grantham 24/07/2019
I've used Kay on a number of holidays and each one has been highly organised from start to finish, Kay gives first class personal & professional service and is available should any unexpected problems arise nothing was to much trouble. I've recommended Kay to family & friends who I know have also used her & been very satisfied .
Sent by Pat Wilson
Burniston 24/07/2019
We like booking our holidays with Kay as it saves a lot of hassle and we know we have the peace of mind that someone is looking after us. We have always had good service and enjoyed our holidays.
Sent by Paul Dixon
Scarborough 22/06/2019
Kay offered an excellent service & was more than happy to go the extra mile to “tick the boxes” for my holiday requests.
Sent by Paul Dixon
Scarborough 11/06/2019
Kay does a brilliant job, she's patient, listens to what we want. Have used Kay for last 3 holidays. Would and do recommend her 10/10!
Sent by Hilary Walker
Saltburn by the Sea 06/06/2019
My previous Travel Counsellors experience in China booked by Kay was outstanding. So far the arrangements for a walking holiday in Portugal are looking very promising. All tailor made to our requirements.
Sent by Val Allsup
Teddington 03/05/2019
Good and responsive - already recommended to family and friends!
Sent by Ali Knott
Harrogate 03/05/2019
Have booked quite a few holidays with Kay now and have always been really impressed. Have recommended Kay to family and friends who have also been delighted with the service they have received
Sent by David Snell
Scarborough 29/04/2019
Great service, Kay was very patient with sorting us out options that worked for 2 families needing to depart on different dates and has found something that suits us all. Looking forward to it!
Sent by Claire Hill
Hull 12/04/2019
Always great service and knowledge from Kay wherever we go on our holidays and I always recommend her to my friends and family!
Sent by Fiona Hogg
York 06/04/2019
It was a great experience from start to finish, thank you
Sent by Anne Radford
Sleights, Nr Whitby 18/03/2019
Spot on Kay. Couldn’t be more helpful! Thanks for sorting our holiday. Anne.
Sent by Richard Weatherhead
Harrogate 13/03/2019
Unlike most travel agents who just want to sell holidays, Kay listens carefully to your requirements and preferences and then comes up with the perfect solution. We are very fussy but nothing is too much trouble for Kay as she patiently looks for and finds the solutions. Highly recommended !
Sent by Mark Strode
Lymington 13/03/2019
Extremely helpful and informative. I always recommend Kay where appropriate to friends and family
Sent by Gavin Pearcey
Scarborough 24/02/2019
The Mary Poppins of booking holidays - perfect in every way! Stress free!
Sent by Elaine Lockley
Scarborough 22/02/2019
We appreciate the time, effort and consideration that Kay put into the planning of our holiday. She's a gem.
Sent by Carole Hind
Scarborough 15/02/2019
You are simply the best!
Sent by Marie-Anne King
Hampshire 10/02/2019
Kay is always so helpful and full of ideas!
Sent by June Goodridge
Scarborough 07/02/2019
Kay is so professional, amazing and caring and just gets it right every time! 10 out of 10.
Sent by Julia Laurie
Sheffield 25/01/2019
Kay is just fantastic! I've said it many times - wouldn't go anywhere else for a holiday booking!
Sent by Will Tait
Scarborough 20/11/2018
Brilliant experience made everything easy! Would definitely recommend.
Sent by Julian Wrigglesworth
Scarborough 17/11/2018
Nothing is too much for Kay - she is always willing to help and find the holiday we have asked for.
Sent by Annie Monkman
Pickering 15/11/2018
Superb service, helpful, friendly, knowledgeable. Would happily recommend.
Sent by Michelle Carroll
Grantham 06/11/2018
I would just like to say, Kay goes above and beyond to help with bookings and more importantly, she is always available to help with unforeseen issues whilst away. Simply brilliant at her job.
Sent by Lauretta Denton
Scarborough 02/11/2018
Kay has been the perfect person for me to contact - tell her what I want and leave it to her to sort out - trouble free - very happy!
Sent by Pamela Hume
Scarborough 31/10/2018
Kay has organised our trip to Peru exactly as we requested with efficiency and nothing too much trouble. Can’t wait to travel and has been simplest holiday booking ever. Definitely would recommend and use again myself!
Sent by Paul Dixon
Scarborough 27/10/2018
Kay is absolutely brilliant. Answers all our questions. Is patient. Wouldn't use anyone else now and do recommend her all the time. 10/10
Sent by Lindsay Knowles
Scarborough 21/09/2018
Absolutely brilliant service, always the best deal for the best experience. I tell everyone I know now about my fantastic Travel Counsellor!
Sent by Paul Dixon
Scarborough 10/09/2018
Brilliant Travel Counsellor. Great service, nothing is to much trouble 10/10
Sent by Margo Smith
Scarborough 03/09/2018
Extremely helpful!
Sent by Emma Armstrong
Solihull 07/08/2018
It has been an absolute pleasure to seek and use Kay as our Travel Counsellor. She has been so warm and professional and her selections have perfectly matched our expectations. We are so looking forward to our family holiday.
Sent by Debbie Beck
Scarborough 31/07/2018
Kay was extremely helpful and quick answering queries and getting the quotes. So far we are very pleased with her service and will highly recommend.
Sent by Helen Sayce
Driffield 09/07/2018
I would highly recommend Kay to others. She has given us an excellent service.
Sent by Lieke Swann
Hunmanby 21/06/2018
Kay always delivers quickly, efficiently and with a smile.
Sent by Julia Tanner
Scarborough 11/06/2018
I have recommended Kay to several people already and they have all been pleased with the service.
Sent by Sandie Frankish
Scarborough 08/06/2018
Fantastic service. I have already recommended Kay to a couple of my friends.
Sent by Nicola Morgan-Nash
Warminster 05/06/2018
Thank you so much for arranging our wonderful trip to Venice. The whole break was seamless and well organised by yourself. At Bristol airport the Aspire lounge was a real advantage as it was calm and quiet just what we needed. The hotel was great we had an amazing room and the personal touch of your note on our arrival was a fab way to let us know you were there if needed. It was a fantastic location close to St Marc's square and the Grande Canal equally. The roof top bar was a bonus and served the best Aperol Spritz we had in Venice. Overall the service start to finish was excellent Kay and we are very grateful for your commitment and hard work to make our break special.
Many thanks, and we will most definitely be recommending you to our friends.
Sent by Jill Pennock
Scarborough 01/06/2018
Kay is always helpful and efficient from booking our holiday to getting home, wouldn’t go anywhere else
Sent by Faye Thompson
Pickering 14/05/2018
Already recommended Kay to others! She’s taken all of the stress out of finding us our first family holiday. We had quite a few specifics due to our 4 year old son and Kay has found what we hope to be the perfect place! Thank you.
Sent by Lauren Hunter
York 30/04/2018
Amazing customer service!
Sent by Victoria German
Filey 28/04/2018
Kay was lovely to talk to and everything was arranged to our specification. So easy for me! Thank you.
Sent by Caren Emmerson
York 02/04/2018
We have contacted Kay several times now for our holiday requirements both abroad and in the UK and she has been brilliant every time. Thank you Kay.
Sent by Joanne Casling
York 21/03/2018
Absolutely fantastic service and I'll definitely recommend and hope to use Kay's services again very soon! If there are any other ways of me promoting Kay's business please do let me know. I'm looking forward to my break in Ibiza in May very much. Thank you!
Sent by Steve Reid
Scarborough 09/03/2018
Kay is absolutely fantastic, understanding, and very patient! I can’t recommend her enough.
Sent by Paul Dixon
Scarborough 26/02/2018
Just like to say a big thank you, it was the best. Seating was brilliant, noticed even the aisle seats were bigger than Thomas Cook! And the personal touches i.e. the birthday wishes, the card when we got back. As my wife said how could we book with anyone else after dealing with Kay? We couldn`t!
Sent by Lynda Koral
Harrogate 21/02/2018
Takes the hassle out of finding somewhere - excellent service that Kay provides knowing everything is dealt with.
Sent by Viki Parsons
Scarborough 08/02/2018
I’ve already recommended Kay to friends, family and colleagues and I haven’t even been on my holiday yet! She made planning and booking my holiday easy peasy. She’s a star!
Sent by Jez Clifford
Scarborough 06/02/2018
Kay understood our needs almost instantly, and found us a great deal within days - even working during the weekend. Where we wanted any changes she was more than happy to accommodate, I would have no hesitation in recommending her to others.
Sent by Lynn Merritt
Scarborough 01/02/2018
Kay is so efficient. Reply’s to all forms of contact, email, telephone, Facebook messenger within minutes. Always gives options and advice. For me and my family booking with Kay gives me peace of mind as once you have booked your holiday or flight you know you have 24 hour support and emergency contact if needed. Wouldn’t book with anyone else.
Sent by Katie Lennox
Sheffield 31/01/2018
Kay is amazing! Very thorough - does all the really annoying bits of going on holiday that you want to forget for you! Literally I think if she could fly there and back for you as well to save you the hassle - she would! Excellent, friendly service - has she won a prize from Travel Counsellors yet - because I think she should! I’ll recommend her to all my friends!
Sent by June Goodridge
Scarborough 30/01/2018
Kay is A1 on everything. Totally professional and delivers exactly what we want on everything, to private transfers, special seats and assistance when necessary. She’s the best and I recommend her to anyone contemplating a booking.
Sent by Julia Laurie
Sheffield 30/01/2018
Fantastic service as always!
Sent by Stephanie Hodgson
Scarborough 30/01/2018
100 per cent! Delighted!
Sent by Julian Wrigglesworth
Scarborough 23/01/2018
We have and will continue to recommend Kay to all our family and friends, the service she provides is second to none.
Sent by Lynn Merritt
Scarborough 20/01/2018
Kay, thank you so much for arranging flights last minute from UK to NZ. Amazing price. Your a travel consultant that makes you feel that your a priority customer!
Sent by Angela Goring
Melton Mowbray 14/01/2018
Kay has been so friendly in her approach and very supportive of our enquiries. She responded to all our questions and requests so quickly and helped us arrange our holiday within 5 days from start to finish! Took all the stress out of it.
Sent by Karen Hague
Bridlington 28/12/2017
Kay's friendly and professional service helped us book the ideal flights and hotel for us. We will certainly be using and recommending her services again. Kay was recommended to us by a friend who regularly books holidays through her.
Sent by Lissa Tam
Scarborough 28/12/2017
Extremely efficient in coming back to us with a quote! Kay is very approachable/friendly and nice added touch with providing extra detail in options for consideration with our holiday. Thank you for making it so easy Kay!
Sent by Christopher Bell
Scarborough 08/12/2017
Excellent holiday searching, help and advice, would use Kay again and recommend friends to use, as I already have!
Sent by Sharon Costello
Essex 04/11/2017
I believe we have all got a little swayed away from using Agents recently with the belief that if we search long and hard enough we will find "the deal". What we do not take into account is the time and effort this takes which ultimately leads to pressure. What I realized very quickly from dealing with Kay is that travel advisors have all this information at their finger tips and often at a discounted rate to what we can find on line. My recent experience in booking with Kay can be described as Quick, Efficient and Stress Free. One call to pass on my requirements and then she was 'off to work'. Kay secured me my preferred accommodation, flights at my local airport at reasonable times and a price that was more competitive that anything I had see online. So in answer to your question - would I use or recommend Kay .. the only possible answer is DEFINITELY!
Sent by Paula Wootton
Sheffield 29/10/2017
I have known Kay for nearly 20 Years and have always recommended her to friends, family and colleagues since she started at Travel Counsellors. I've just used Kay for the first time for my own holiday and oh my Lord. Amazing. Thank you so much Kay!
Sent by Sue Lambert
Sheffield 27/10/2017
Just to say a big thank you for arranging our holiday for us you really know your job!!! We had a super time all the travel went like clockwork. Jet 2 very good to travel with. I couldn't believe the change in the hotel it's amazing now - I always liked it but it's really been brought up to date. Also the little touches like welcome back fizz and chocs on arrival, then more fizz on my birthday make you feel good! Great help that you did our boarding passes for us and Jet 2 took our cases from the hotel so we went straight to security at airport. Many thanks again we had a great time and both want to do it again next year!
Sent by Judith Egan
Hunmanby 16/10/2017
From the start Kay was approachable, responsible and helpful, coming up with suggestions and alternative for us to consider. Once we had decided on our holiday arrangements were promptly put in place and all details explained clearly. The notelet wishing us a happy holiday was a lovely personal touch. Kay was recommended to us by a friend and we can see why she was!
Sent by Jeanette White
Harrogate 04/10/2017
A quick and very efficient service. I received my quote within hours of my request. Very impressed.
Sent by Jeremy Pearson
Scarborough 04/10/2017
Fantastic service, right from booking holiday and keeping me informed of all the processes.
Sent by Louise Tomlinson
Scarborough 18/09/2017
Thank you for the excellent customer service.
Sent by Alison Tubbs
Scarborough 14/09/2017
As always, Kay offered a fast and efficient service, finding us a holiday that fits all our requirements at a very reasonable price.
Sent by Michelle Carroll
Grantham 29/08/2017
I have used Kay once before & found her to go that extra mile to help us on a family trip to Florida, which was a fabulous trip & from that have just booked a city break too, very helpful, friendly & happy to advise on anything asked. Thank you Kay
Sent by Jill Pennock
Scarborough 18/08/2017
Kay is just so helpful in finding us the right holiday and all the back up that goes with it is excellent.
Sent by Sharon Tait
Scarborough 01/08/2017
Always happy with Kay's service and always recommend to friends and colleagues.
Sent by Julie Boggan
Scarborough 25/07/2017
Very pleasant and listened to exactly what I needed to book my overseas wedding. Responded very quickly to any of my emails. Would highly recommend.
Sent by Julia Laurie
Sheffield 08/07/2017
With Kay it REALLY IS PERSONAL!! Just back from our 4th fabulous holiday as arranged by Kay. Her incredible level of service ensured that our 25th wedding anniversary was so special in every way - with all the stress taken away, we would recommend Kay to anyone!
Sent by Steve Reid
Scarborough 07/07/2017
Amazing service! Have recommended to many friends.
Sent by Julia Laurie
Sheffield 06/04/2017
Kay is amazing! Having just made our fourth booking with her, I have already referred friends and family to Kay and will continue to do so. Kay gets to know you and makes getting that special holiday so easy with peace of mind that it will always be a wonderful trip - thank you Kay!!
Sent by Graham Taylor
Hull 13/03/2017
Always cheery, always professional, often working out of hours! A perfect ten!
Sent by Debbie Knight
Yeovil 13/02/2017
Fabulous personal efficient and cost effective service above and beyond my expectations. Highly recommended.
Sent by Simon Bell
Scarborough 10/02/2017
Always a pleasure to work with Kay - friendly and efficient service handled in a professional manner.
Sent by Caren Emmerson
York 26/01/2017
Kay has been brilliant, giving us lots of options and advice. Will definitely use and recommend Travel Counsellors again. Thank you x
Sent by June Goodridge
Scarborough 25/01/2017
Kay is very professional at all times and appears to source a holiday fairly promptly as soon as she is made aware of what you are seeking. Would, and have, recommended her to several friends. First class, hassle free, never any problems or hitches she can't sort out immediately. She's a real credit to Travel Counsellors.
Sent by Lindsay Knowles
Scarborough 19/01/2017
Great service, Kay really went the extra mile for us!
Sent by David Dowson
Bridlington 21/12/2016
Already have recommended her and will continue to do so. Kay takes all the stress away from booking business and holiday events - gives me time back to do other things I cannot put a value on that!
Sent by Alison Herbert
Ripon 20/12/2016
Kay has been great in the way she has handled our booking and supported us through the process. The follow up has been wonderful and we know that Kay is there if we need any problems fixing or questions answering. We travel at the end of the week hopefully to a perfect holiday!
Sent by Marie-Anne King
Lymington, Hampshire 23/11/2016
Kay has always come straight back to me when I have made contact and has been extremely helpful on all occasions. I would certainly recommend her to anyone.
Sent by Jeremy Pratt
Scarborough 14/11/2016
We have used Kay on a number of occasions having previously only ever used high street travel agents. I will not book any future holidays without first asking Kay.
Sent by Christian Minchella
Otley 11/10/2016
Just wanted to say a huge and massive thank you for everything you did for our trip to Barcelona. It was just amazing and we had an awesome time.
The small touches went a long way and the bottle of vino in our room was just brill (we got the upgrade and had the top floor room over-looking Gran Via).
Be in touch in the future, and again a massive thanks from us.
Sent by Deborah Vickery
Gainsborough 19/08/2016
Superb travel booking experience in fact the best we've ever had! Incredibly professional & very patient. Wouldn't hesitate to use Kay again & we've already shown the South African itinerary & price Kay prepared to some close friends who travel a lot & they too were very impressed. Fantastic service thank you.
Sent by Georgina Dale
Pickering 18/08/2016
Second holiday booked with Kay this year as she makes things so easy, with great choices and fabulous customer service!
Sent by Katie Webster
Scarborough 11/07/2016
Booking with Kay gives peace of mind for wherever in the world I am travelling. I have booked for work and personal trips and Kay takes care of everything. Any problems that do crop up are resolved without a problem, no matter what time of day or night.
Sent by Maria Land
Scarborough 21/06/2016
Kay has arranged many holidays for me and my friends, and I would recommend her services without hesitation. Her attention to detail is outstanding, and her willingness to help and customer service are second to none.
Sent by Vanessa Rowbottom
Bridlington 14/06/2016
Kay is extremely professional and helpful. She is always available to speak with to clarify any concerns. A great lady to deal with!
Sent by Johnathan Hogan
Cornwall 09/04/2016
Kay was very lovely and put a lot of effort in to helping us choose our holiday, we could not of asked for any one better. We changed our mind several times and this did not bother Kay, she just kept coming up with different ideas for us until we found what we wanted. I have already recommended her to people I know. Thank you
Sent by Lynn Merritt
Scarborough 30/03/2016
Took the time to listen and get to know us and what we wanted and arranged our schedule accordingly to our preferences and budget. Managed to arrange out exact dates and fantastic hotels to stay in.
Sent by June Goodridge
Scarborough 28/03/2016
Kay is very professional and nothing is too much trouble, even if you change your mind on destination as I did. She's a credit to Travel Counsellors, always smiling and should be the face of your advertising publicity. In fact she's a star!!!!
Sent by Holly Smith
Harrogate 28/03/2016
Very helpful every step and hassle free. Great options with lots of details about hotels and resorts. Won't book a holiday any other way now
Sent by Mark Chambers
Scarborough 03/03/2016
Great professional service. Takes all the hassle out of booking & guarantees everything is covered so no need to worry about anything!! Thanks Kay!!
Sent by Craig Train
York 22/02/2016
Kay is always very helpful and has had a lot of knowledge about the places I have asked to travel to. Nothing is ever too much. Her service has been great and she is always quick to respond with prices. Kay also looks to find alternatives to the desired destination so gives you plenty of options to look at. All in all we have been very happy with the service we have received from Kay.
Sent by Georgina Dale
Pickering 04/02/2016
Hassle free, great options and amazing, friendly and prompt customer service. I will be using Kay in the future instead of doing it myself!
Sent by Sylvia Fagg
Harrogate 17/01/2016
I would always recommend Kay - she is very efficient, professional and always cheerful and happy to help. I really appreciate the personal attention and not have to concern myself with booking online and making mistakes. All my travel arrangements have been dealt with quickly and documents just arrived here. I will always use Kay. Thank you Kay wishing you continued success in your business.
Sent by David Smith
York 28/12/2015
Fantastic service, very swift responses, friendly, helpful and Kay offers really useful advice and suggestions. Tickets and hotels booked very efficiently and lots of good communications along the way all in a very timely manner. What more could you ask for!
Sent by Russell White
Scarborough 30/10/2015
Kay was very helpful in arranging accommodation for my group, she could not do enough to ensure we were happy. I was sent links to TripAdvisor to back up her choices. Kay was recommended by my son and I would have no hesitation in using her service again. I will be using Kay again next year for another family holiday.
Sent by Robert Gretton
Scarborough 17/10/2015
Kay was fantastic - we swapped and changed our plans and at no point did Kay get frustrated or flustered and what we've ended up with looks to be a once in a lifetime trip. Brilliant !
Sent by Christine Mitchell
Staines 02/10/2015
Brilliant service and refreshing in this day and age to deal with a human being rather than a long winded answering machine. Nothing is too much trouble - 100% recommend
Sent by Rob Atkinson
Scarborough 01/09/2015
Big thank you to Kay for sorting out this holiday at such short notice (less than 24hrs), it made life so easy for us everything was sorted from the check in to the transfers . The holiday itself was fantastic great island, great hotel I totally recommend Kay and Travel Counsellors and look forward to our next holiday.
Sent by Helen Eaden
Wetherby 10/08/2015
Thank you so much for all your help in organising our “Euro road trip” – we have had a truly wonderful break and all your hard work has been so appreciated. Paris was blissful – our hotel was really ideal for us and the team there so charming, the TGV a great experience, the car was perfect. Hotel Les Grillons was possibly the loveliest, friendliest and warmest place we’ve ever been welcomed to and then we went on to enjoy a very lazy week near Pietrasanta in Italy, flying home from Pisa today.
Obviously will be so happy to recommend you onwards amongst friends and colleagues and will certainly be in touch with you again in the future! Hope you too are having a happy summer and many many thanks again!
Sent by Megan Richmond
Nottingham 05/08/2015
Just a quick note to say thank you so much for everything you did for us. We had the absolute best time and loved every minute of the whole holiday. All your little surprises in the room and the postcards just made it even more special for us.
When it's time for us to look at going away again I will 100% be using your services again.
Once again thank you for making our holiday so special!
Sent by Matthew Tanner
Scarborough 27/07/2015
We just wanted to say a big thank you for organizing our honeymoon. It was great!
The hotel was fantastic and the views spectacular. Thank you also for the champagne which we enjoyed gazing out over The Danube.
Budapest is a beautiful city with plenty to do! We only scratched the surface but definitely want to go back.
Thank you again Kay for making everything so memorable for us both.
Sent by Kirstie Train
York 07/07/2015
Kay was very friendly and gave my husband and I a range of holiday selections tailored to what was important to us on our holiday. I would definitely recommend Kay, the service received so far has been excellent.
Sent by Ken Ferrie
Scarborough 02/06/2015
Kay, our Travel Counsellor, was very professional in all departments. She delivered everything I asked of her.
Sent by Sylvia Fagg
Harrogate 02/06/2015
I already have passed your details to friends. Kay is a very professional delightful and friendly person and is always very prompt and efficient in organising my travel arrangements. I really appreciate having her taking the worry and strain and time away from me knowing that everything will be in order for me to enjoy my travels. Thank you Kay!
Sent by Ann Marie Moment
Scarborough 12/03/2015
Kay has been brilliant throughout. We did not have a clear idea when we first approached Kay of suitable destinations for our family holiday. She offered a varied list of possible resorts and board options and guided us through the whole process. We wouldn't hesitate in recommending her to friends and family.
Sent by Trish Ferrie
Scarborough 12/02/2015
Just returned from Orlando having booked our holiday through Kay. Thank you so much Kay for making our Jolly so smooth. Nothing was too much trouble and I would certainly recommend you 100% to anybody looking to book a holiday. We will certainly use your expertise for any future hols.
Sent by Joanna Emmerson
Scarborough 12/02/2015
Wow that was easy! Kay is a superstar. Just booked a Med cruise for me and my Mum. All transfers and UK accommodation sorted too. Nothing too much trouble and it only took a couple of minutes of my time! Superb service!
Sent by Shaun Beswick
York 09/02/2015
It was a pleasure to deal with Kay regards booking my trip. She dealt with my requests and keep me updated at all times. I am looking forward to my trip and will be speaking to Kay again for any other holiday requests I may have in years to come.
Sent by Julia Cotterill
Scarborough 06/01/2015
Kay has been so helpful and we had a wonderful holiday in Istanbul that suited our budget when no other agency could meet our needs. She was our first port of call this year to book a holiday to Rome. We have recommended her to everyone we know!
Sent by Julia Laurie
Sheffield 22/12/2014
What can we say? Thank you, thank you, thank you!!!
We are back from a fabulous break in Tenerife that did exactly what it said on the tin...but have to say that your extra efforts and personal touches (before, during and on our return) made it extra special!
Best wishes for a fabulous and relaxing Christmas in your new home.
Sent by Roz Wilkinson
Hessle 27/08/2014
We found Kay to be totally committed to finding us exactly what we were after. She did not let up I till she offered us the holiday that ticked all the boxes. We would certainly recommend Kay to friends and family. Grateful thanks.
Sent by Julia Cotterill
Scarborough 15/08/2014
We had an absolutely amazing time. Istanbul is so wonderful and so much to do there. Everything ran like clockwork thanks to you and the hotel was perfect. Pool and roof terrace idyllic and just what was needed during the heat of the day. Thank you Kay - we have had a perfect holiday!
Sent by Sylvia Fagg
Harrogate 28/07/2014
I would really like to thank Kay for all her time and patience in organizing our holiday arrangements. It relieved me of all the stress of filling things in online as I would worry about getting things wrong as I am not the best on the computer! My husband had a heart attack at Christmas so again it was a relief for someone else to sort things out for me. I would also like to mention the screening company who went through the questions slowly and gave me time to answer before rushing onto the next one. I will most certainly use Kay again and recommend her and the service to friends and family. She dealt with me in a very professional, friendly manner and I felt confident in leaving the arrangements with her. A great big thank you Kay, I will be back.
Sent by Beverley Akcay
Chesterfield 21/07/2014
A personal, speedy, cost effective, friendly experience overall. Kind regards and many thanks for the lovely card and informative documentation.
Sent by Portia Staveley
Scarborough 14/07/2014
Thank you Kay for planning, booking, giving advice and adding the personal touch to our holiday. I never thought it would happen but we were close to having to cancel the holiday and then nearly not making it to the airport on time but thanks to Kay for liaising with the airport staff and taking the pressure off we were able to get there! Thanks again! I would certainly recommend.
Sent by Debby York
Scarborough 23/04/2014
Great friendly service! Always there to answer queries and very reassuring. I would highly recommend to anyone!
Sent by Emma Wilson
Scarborough 06/03/2014
This is the second time we have used Kay's service within a 6 week period having re-booked the exact same location/hotel to return in June 2014. Using Kay's service is total peace of mind knowing that if anything were to go wrong you know you have someone you can trust to sort any issues. She found us a deal within a few hours of my query and was very competitively priced. We booked within 15 minutes of receiving her quote and I would not hesitate in recommending her to friends/family. In fact I already have!
Sent by Vicki Boyer
Scarborough 19/02/2014
It's like booking a holiday with your best friend. Very refreshing experience!
Sent by Steve Wood
Wigan 13/02/2014
I find Kay Halton to be friendly, professional, patient and understanding with all the expertise of tailor making holidays to be that extra special. I would book with Kay again and recommend friends and family to do same.
Sent by Karen Furness
Leeds 06/12/2013
Kay was amazing. She listened and tailored my amazing trip to Hong Kong, Sydney, New Zealand - North and South - and Singapore- tours, hotels, everything, to completely fit in with my tastes. I am so impressed by all her suggestions and have chosen every one of them. She has saved me hours of research and with the very best service. Kay is absolutely excellent. With my heartfelt thanks.
Sent by Davina Honeywood
Grantham 22/10/2013
Reachable at any time, extremely polite, accommodating and genuine. I will definitely be using her again :)
Sent by Chris Ingham
Filey 27/09/2013
Great service from Kay. She took the stress of booking a holiday away.
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I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
I visited Las Vegas twice in 2024…. February and September, so I had two very different weather versions of Sin City! You may be surprised to know that it’s not all about the gambling and drinking!
Virgin fly direct from Manchester and we flew Premium in February which was a great experience with wider seating, more leg room, upgraded food and drinks, priority check in and boarding, and 2 hold bag
Funnily enough, my husband doesn’t like to fly….. but seeing the Northern Lights was high on his bucket list. So, one chilly January morning we set off from Humberside Airport to the small, but perfectly formed Enontekio airport in uncommercial true Lapland! We were staying in the remote village of Karesuando which is 150 miles north of the Arctic Circle and straddles both Finland AND Sweden whe
On our return from Kalkan, we flew with Turkish Airlines via Istanbul so decided to overnight in the popular city. Considering the airport is only 30 miles from the Old Town of Istanbul it took us a couple of hours to get to our hotel due to the traffic! We stayed at the beautiful and traditional Sultania Hotel which features lavish bedrooms, plush fabrics and ornate furnishings along with oil pa
Funnily enough… I have never been to Turkiye so it was definitely on my hit list! I had the opportunity to stay for a week in a Villa along with 3 other Travel Counsellors - you don't need to ask me twice!
Kalkan is an historic town and lies along the gorgeous Lycian Coast. Flying into Dalaman, our private transfer took around 1 hour and 30 minutes. It is a totally charming area, with the rent
Norwegian Cruise Lines launched an exciting and spectacular brand-new ship ‘Prima’ in September 2022 and I was invited to spend 4 days on her to be able to promote the ship and also NCL which is the sister brand to Oceania and Regent Seven Seas… so has a great reputation of rapidly becoming a premium cruise line.
We sailed out of Amsterdam travelling south to Belgium and France until we disemba
In May 2022 Virgin Voyages exclusively invited select UK travel agents to sample their brand-new ship in the fleet 'Valiant Lady', sister ship to Scarlet Lady. This was a fantastic opportunity for me to expand my knowledge of this brand and experience exactly what my clients will experience on a Mediterranean sailing.
We flew to Barcelona and once we had checked in and been handed our recycled
After an exhausting 2021 and moving into Post-Covid January 2022 in the UK, we decided to jet off to Mexico for a week’s sunshine to start 2022 in style!
Myself, husband and son (18) flew from Manchester to Cancun on TUI’s direct service (the only one from the north) and I upgraded us to Premium on the Dreamliner. The cabin was spacious, food and drink plentiful and service fabulous.
After the
During the summer of 2021, with many ships still restricted as to where they could sail, numerous cruise lines offered 3 & 4 night taster sailings around the British Isles to the UK market. Having never sailed with Disney Cruise Line before, it is one I really wanted to research and in particular the adult only side of the ship. If you are sailing out of Newcastle and want to ensure early arriva
I always wondered what the Channel Islands would be like…will it feel like I’m abroad or still in the UK? So, we set out during the midst of Covid in July 2021 to find out!
At the time of travel, we were double vaccinated so just needed to complete the entry PLF into Jersey, have a Covid test upon arrival and nothing on return as Jersey is part of the UK Common Travel Area.
The flight from Leeds
October is perhaps not the best time to visit Greece as the weather can be unpredictable…but numbers are lower so the island is not quite so busy - however this was a work/leisure trip and so dates were already planned.
Flying from Manchester I was glad we had sorted all our paperwork. Some passengers were being turned away from airport check in due to not having completed their Greek PLF forms.
Thailand is such a best seller for me, that I needed to see some hotels and resorts for myself to glean more information to pass onto my customers.
We flew via Doha with Qatar – super airline, great food and crew. Upon arrival at chaotic Suvarnabhumi Airport in Bangkok, we were met by our local representatives who whisked us by buggy straight from our gate to the luggage collection and then onwa
It is safe to say that Virgin Voyages very first ship, Scarlet Lady lived up to the anticipated hype!
I was invited to the UK launch in Liverpool to view this amazing and innovative adult only cruise ship.. the first in Sir Richard Branson’s fleet, with Valiant Lady to launch soon.
Scarlet Lady will sail out of Miami to the Caribbean. She will have itineraries starting from 4 nights, so a grea
The only touristy Canary I had not yet visited… I just needed a break! So, I hopped on a flight from Leeds Bradford with my 15 year old son and 4 hours later landed on the sunshine island of Lanzarote. It is one of the most northern islands, just 140km west of Africa but belongs to Spain. The main tourist hotspots are Costa Teguise, Playa Blanca, Puerto del Carmen and Puerto Calero.
I decided for
The Garden Route was always on my bucket list…so I was very excited to book my family holiday in 2019 to South Africa. We flew from Newcastle to Cape Town via Dubai. Good connections meant only a couple of hours layover and a chance to stretch our legs in between flights. 7 hours to Dubai then 9 hours to Cape Town.
Our home for 3 nights in Cape Town was the Southern Sun Waterfront – a 4* modern h
A cheeky pre-Christmas visit to New York was in order so we flew from Manchester via Dublin to Newark which is a great way to clear US Immigration, saving time at the other end. Ireland is the only country outside of the USA to do this. So, with our valid ESTA’s in place, once we landed, we were literally off the plane and into our taxi in no time. You can use public transport, but a taxi is aroun
I have been to Florida several times, but never to the south west so I was really looking forward to this educational trip with Travel Counsellors. Brushing up on my product and destination knowledge, meeting suppliers, visiting hotels and experiencing some of the sightseeing excursions the famous sunshine state has to offer!
We flew indirect with Delta via Atlanta and I was impressed with the
One of my bucket list trips was finally achieved in March 2018. I have always wanted to road trip from San Francisco along the Pacific Coast Highway, so we set off on a cold March morning for Heathrow. The train is easy from York to London KX then the underground is around 50 minutes straight into Heathrow. We stayed at the Novotel the night prior and used the Hoppa shuttle in the morning which wa
Having been to Disneyworld several times, driven down through the Florida Keys, across the everglades, to Sarasota and Naples before, I wanted to spend time in Florida, but have a more laid back family holiday.
Club Med Sandpiper Bay seemed the perfect choice. Knowing the reputation of Club Med across Europe and Worldwide I was interested to see how Florida’s ONLY fully all-inclusive resort m
For my special 'big' birthday, we decided a trip to Paris would be perfect and very romantic! Flying from Leeds is great, very quick journey for myself and husband into Charles de Gaulle. We decided to take public transport from the airport into the city, which is fairly easy (using the free city maps you can pick up from the airport). Overground train, then the subway and it is very inexpensive t
With a group of other Travel Counsellors, I was very excited to be invited to this fabulous Caribbean destination by Elegant Hotels to stay at and view their hotels on the island.
We flew from Gatwick on a cold November morning for the eight hour flight and I was lucky enough to be upgraded to Club World with British Airways. If you ever have the chance to do this, then it is highly recommende
A family holiday to the sunshine state and specifically Walt Disneyworld is probably one of the most memorable times you will have together. If you are hoping to hit the parks and see as much as possible, you do need a plan. If you think you can just turn up and wander along to the rides you need to think again. I don’t mean to make your holiday sound military but ‘planning’ is the key word here!
As this is fast becoming a very popular destination, I wanted to see for myself a little bit of the beautiful country of Croatia. I booked for myself, husband and son to stay in the small town of Lapad, just outside of Dubrovnik. With direct flights from Leeds and just under a three hour flight, this is a great short haul option.
I booked a private transfer to take us to our apartment – the V
Flying from Gatwick at 0700 on a cold, wet April morning did not fill me with excitement….however, as soon as we took off and flew into blue skies my mood changed! Landing at Crete’s capital Heraklion was an easy experience. Quite a small airport and our bags were released very quickly. I was lucky enough to be on a working trip with 8 other Travel Counsellors to spend 4 nights on this beautiful
I was recently lucky enough to take part in a five day Hurtigruten voyage on board the MS Midnatsol along with 16 other travel agents. I enjoyed the trip immensely, with the highlights being whale watching and seeing the incredible Northern Lights.
On arrival at Newcastle Airport I spent the night at the Doubletree by Hilton which is just across the road from departures. Lovely to be greeted w
Having been invited by the Spanish Tourist Office to visit Gran Canaria along with 10 other Travel Counsellors on an exclusive 4 day visit - I was really looking forward to seeing this particular island. Travelling down to Gatwick from the frozen north is never a pleasant experience! But having worked in London I am used to the travel system, having left Scarborough at 8am for Kings Cross, undergr
I was so looking forward to flying with Emirates and staying for a week at this iconic 5* hotel and everything lived up to my expectations!
We flew as a family from Manchester direct to Dubai with Emirates, a first class airline with brilliant staff. I had arranged wheelchair access for my mum who cannot walk too far and this was seamless all the way through from check in to arrival in Dubai
I was lucky enough to be invited to an agent only event on board P&O's newest and most glamorous ship 'Britannia' before her official naming by the Queen and her maiden voyage.
To give an overview of the weekend, I flew with Flybe from Leeds to Southampton which, in my opinion is a much more hassle free way of travelling from the north of England! Just a short train ride from the airport to Sou
With the reign of Facebook and Instagram, we’re now able to share our incredible and awe-inspiring travel snaps, but just how do we take a great photograph? Here are some of the best techniques for capturing that great shot:
Tip 1) Make the most of the natural lighting
Photographers will always advise you to take photos during the “Golden Hour” – this is the time immediately before sunrise
We travelled as a family from Manchester to Sharm el Sheikh on a sunny June afternoon with Monarch Airlines. The five and half hour flight was fine but in-flight entertainment would have been welcomed. Sharm el Sheikh Airport can be quite imposing and crazy when you arrive, with lots of holiday reps and transfer companies shouting and holding signs but they just really want you to buy a Visa. Unle
I was lucky enough to have been invited by Club Med to sample their all-inclusive hospitality at the Gregolimano Resort in Greece.
Flying from Heathrow, I stayed the night prior at the Arora Hotel which is 4*, very handy for the Hoppa bus transfer to the airport and adequate for my requirements. The 3.5 hour flight to Athens was trouble free with the Aegean Airways staff polite and helpful.
We flew with Virgin from Manchester on one of the recently refurbished planes with the touch screen in seat consoles – this kept our 9 year old quiet for the whole trip! The entertainment was very interactive with loads of choice of movies, sport, news and documentaries etc. Orlando Airport immigration queue still takes a long time to process – so please ensure you give enough time if you are col
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