She still goes over and above the expected level of service. She thinks of the details others don't even know about!

Very responsive, friendly and helpful.

Laura always provides us with a first class service and puts a huge effort in to ensure we get the best available - much appreciated

Always on hand and worked long and hard to get right package for our family

Laura is super-helpful and we will 100% use her invaluable services in the future (already have for a holiday in Amsterdam later this year!).

Laura did a fantastic job helping me choose a family holiday and getting the best price for a villa and flights. I would highly recommend Laura to all my family and friends.

Fabulously fast response in helping us book another wonderful holiday to Thailand this time.Thanks as ever Laura.

Once Again, Laura provided an impecable service for flights, transfers and cruise details. She got everything 100% correct, despite in middle of very busy TC phase and holidays.

I am always very impressed with Laura and the wonderful service she provides.... I tell all my friends to book with her, as she always goes that extra mile!

Fab personal service! Nothing too much trouble!

very friendly and very helpful. offered advise and best solutions. helped us develop our holiday and come up with a great itinerary

We have already recommended Laura to a friend who now use her all the time. Laura's service excellent no matter how may times we change our mind.

As always, first class service.

Laura is brilliant. She takes time to understand what we like and what we don't like in respect to holidays but also what we like to do when we are away. This enables Laura to provide a perfect service for me and my family.I have already recommended Laura to my family and friends

Having used Laura for many years we have always found her polite, knowledgeable, efficient and that is why we keep coming back to TC.

Laura's attention to detail was exceptional. She catered for all our specific needs.

This is the first time we have booked with Travel Counsellors. We have found Laura extremely helpful and very knowledgeable. We feel very confident with the booking, as everything is taken care of, right down to her filling out our luggage labels... still can't get over that! Thanks for the excellent service Laura.

Really helpful and efficient - holiday looks fab and I'm sure we will use you again.

Another two holidays booked with the fantastic Laura, once again she has gone that extra mile to find us the perfect places to go, what more can I say? Laura you are an absolute star for putting up with my concerns and wobbles, just want to say a huge thank you for sorting everything out for me, both Paul and I are really looking forward to these holidays, especially the cruise for our anniversary. Keep up the good work, and I look forward to booking many more holidays with you in the future.

Laura is extremely helpful and I would recommend her to any one. Fantastic service.

Laura was nothing but friendly, helpful and very professional. She provided an excellent service. Icannot recommend her enough and will definitely be using her services again.

Cannot fault Laura for experience and attention to detail. She takes all the stress out of holiday planning.

Laura is extremely friendly and helps to find the right holiday for your wants and needs; at the right price and promptly.

Laura goes the extra mile - thinks of the details, knows her clients, and gives proper customer service. She has a great knowledge of so many places with a knowledge built up from TC, from feedback and her own experiernces. What an asset! Lets hope that TC recognise her aptitude - she certainly needs rewarding.

Laura is always helpful and goes that "extra mile" to get us what we want.

Quick and painless - picked and booked within 24hrs. Excellent.

Really helpful. Great service.

Laura offers the best service possible.

I would like to thank Laura for all the help she has given me over the past few years from arranging honeymoons to surprise holidays ( she will know what I mean ). Nothing is too much trouble and she always comes up trumps whatever we ask her for. I'm looking forward to many more holidays booked through Travel Counsellors. Laura, you're a star! Once again, thank you for all your help - couldn't do it without you .

Laura has always gone the extra mile to make all our trips amazing experiences .

I would definitely use Laura again.

Early days for my booking but Laura did excellently! Ten out of ten for arranging my daughter's honeymoon. To date, I would definitely recommend Laura to others.

Excellent job, very happy!

Laura is extremely helpful and takes away any worries or concerns about the travel arrangements, I believe she always goes the extra mile for her clients.

Excellent, helpful, personal service. She found the best options to meet our travel and holiday requirements quickly, professionally and cost effectively. Thanks again.

Laura is amazing - very patient with all of our possible travel changes and most keen to find totally best option for us. We will never book anything unless we've spoken to her. Her advice has always been spot on and her responses are returned very quickly.

Laura was great and easy to talk to. I was disappointed that I couldn't get a hotel the night before the trip like first mentioned, but Laura tried her very best and for that I thank her for everything.

Always helpful and totally professional.

Excellent! Laura always delivers and we couldn't ask for more.

Brilliant! She totally understood what we wanted from our holiday and advised us on how we could make it even more perfect.

Laura helped us make the most out of our time in Australia and was approachable and available at all times of the day. She must have worked very hard behind the scenes to get everything as we wanted it. Thanks Laura.

Laura always goes that extra mile to make sure everything is perfect.

Laura has been extremely patient with me as a 'difficult' client who is constantly changing the brief. A lot of time has been invested by her in finding a very good solution to our holiday requirement...and all at very short notice.

We have recommended Laura already and will continue to do so at every opportunity.

Lovely friendly service, thank you.

Excellent service. Friendly and efficient.

This is not the first holiday Laura has organised for us and I went back to her as wanted to do something special for my wife's birthday. Venice was the perfect location and is a must to visit. From the private water taxi at the airport I felt like 007 with his bond girl which was a beautiful way to start the trip, dropping us right outside the hotel harbour point. The hotel was conveniently located to explore this great city and we loved every minute of it. Our visit was hassle free owing to Laura's support and we will definitely be going back again.

Laura is very helpful and can't do enough for you in finding the perfect holiday. We have used her for a couple for a couple of years now and have been very satisfied with the service she has given us.

Laura at Travel Counsellors is always the first person I contact with any holiday or flight plans. Laura has been our travel agent of choice for several years and she has always exceeded our expectations. No matter what the request, she deals with it efficiently, with a personal touch and always offers excellent value for money. I have recommended Laura to numerous friends and colleagues and she has provided a faultless service to them too.

Laura handled the booking of my trip to Arizona and Utah in May 2012 with the greatest professionalism, especially as the original departure date had to be put back by 6 days, all of the hotel bookings and flights had to be rescheduled. Laura managed the change seemingly in a calm, collected and friendly way. It was scheduled to be a trip of a lifetime and it proved just to be that. Our itinery included flying to Phoenix, AZ then on to the canyons by hire vehicle, Grand, Bryce, Antelope, Johnson, Zion Park, Capitol Reef, Canyonlands, Arches National Park, Goosenecks, Monument Valley, and then back to Phoenix for our flight back to the UK. Thank you Laura. Barry Thompson

We first met Laura back in 2009 after searching on the internet with regards to looking for a holiday and found the site of Travel Counsellors. We decided to give them a try and have never really looked back. In the time that we have known Laura, we have found her to be kind, courteous and smart. She has made our life so much easier when looking for a holiday as she has tailor-made three excellent holidays to Dubai and Sri Lanka (2009), the west coast of Canada (2010) and a trip this year to Verona and Lake Garda for our anniversary (with a little extra added as a surprise). We would like to express our wholehearted thanks and gratitude for the way she has put us at ease and having the patience with respect to our different/sometimes awkward requests that we have posed her in the past (and will probably carry on doing so in the future). It is a pleasure to know her and we respect her expertise and co-operation in providing us with exactly what we request. No query has been too difficult for her to solve. We also appreciate her visits so that we have face-to-face meetings when discussing itineraries and such. Currently, Laura is now working very hard to organise our holiday next year (2012) to Australia which we feel sure will have an excellent rating of 100% again. Any holidays we now wish to go on will always be passed by Laura first.

I use Laura to book all travel requirements at work and I have never had a problem with her service, so when myself and a friend decided to book the trip of a lifetime to Egypt I did not hesitate in contacting Laura and I’m very happy that I did. She made the whole booking process easy and stress free all I did was give Laura our travel requirements and she did the rest. We were given numerous options, from flying from different airports in UK and different airlines to cheaper options on our holiday to save money to the best of the best. I honestly would not have been able to book this holiday without Laura's help and with her being on hand to answer any questions or queries I had, really put my mind at ease. I would definitely use Laura again for future holiday bookings.

After years of independent travel, trawling through websites, travel books, Sunday newspaper articles, asking for recommendations from friends, hotels vs. villas, flights, transfers, cars etc. etc. - I now have the perfect solution for filtering my holiday requirements to a reasonable amount, within budget, meeting all the families requirements and all it took was a phone call to Laura. I wish I knew her when it took me four months to organise 10 people to go on a two centre holiday to Africa, but I bet she is glad I didn’t! Many many sincere thanks Laura, I’m looking forward to another great break. Morag

I cannot recommend Laura highly enough, we received an excellent service from the moment we booked until the end of our holiday. I would book all future holidays with Laura at Travel Counsellors as I trust her knowledge and expertise to always find the best deals. Thank you Laura, a real credit to Travel Counsellors!

We can only endorse the many positive comments made by other 'Laura fans'. How pleasantly refreshing to find a lady who is courteous, attentive, knowledgeable, client-centred, hard working and thoroughly professional. Our recent enquiry for a holiday was dealt with efficiently and promptly with considerable price savings as well. Laura seems to go the extra mile for her clients, which is greatly appreciated We've used Travel Counsellors as a company for many years and with Laura at the helm we hope this will continue for many more. Is there a Travel Counsellor of the Year Award?

We booked our honeymoon with Laura, our original plan being a tour around Thailand. Laura helped us put a great package together for a 3 centre holiday to Bangkok, Chiangmai and Koh Samui. Unfortunately a month before our wedding the riots broke out in Bangkok. Laura was fantastic at keeping us regularly updated on the travel situation and other travel options available to us. She was always at the end of a phone call. During a stressful time this was a great help. Laura spent a substantial amount of her own time helping us put together an alternative honeymoon package after liasing almost daily with the tour operator. The tickets weren't available to us until the day before the wedding, Laura dropped the tickets round, explained our itinerary in detail and even booked our seats on the outbound flight on the Saturday evening. We can't thank her enough for a fantastic trip to Singapore and Koh Samui. The service Laura provided was excellent, significantly better than any travel agent we have used in the past, and we wouldn't hesitate to use Laura and Travel Counsellors in the future. Nic and Jon Cooper

Laura has organised several holidays for us now and each one has been a total success. Its wonderful to have someone who has the experience and determination to find the perfect location, surroundings and budget to suit us. In the past we have used travel agents or made our own arrangements - now we know we fare much better with our Travel Counsellor. Thanks Laura for really understanding the complexities of a family holiday and all the care and hard work you have put into each and every one of our holidays.

I wanted to let you know how pleased we have been with the care and attention to detail, shown to us by one of your Travel Counsellors, Laura Kitson. She has booked many of our holidays in the past and the beauty of having our own Travel Counsellor is the fact that she knows what we want from a holiday. My husband and I love to travel but the thought of wading through numerous brochures to find our ideal holiday fills us with dread. She saves us precious time and has always managed to find us something a little different within our budget. We feel confident that wherever we have booked we are assured of a great holiday. Thanks again

We have used Laura as our travel organiser for some years. She doesn't let you down - her professionalism shows through - and even with complicated bookings she continues to offer her clients the best - she appears calm and unflappable when airlines suddenly change schedules. She finds the most competitive prices, and deals with her clients like "family" - for example, we were in Bali during the second Bali bombing - she telephoned us in the middle of the night in our hotel bedroom to ensure that we were OK - now that really is service. You quickly realise that with Laura you are dealing with an experienced person - not a computer Internet screen! So we now recommend Laura to our friends for large and small travel enquries.

I have been dealing with my local Travel Counsellor, Laura Kitson who booked our honeymoon for us. I just wanted to write and say what a fantastic experience we had from start to finish of the booking process. I was able to email Laura at anytime, in the knowledge that she would get back to me quickly with all the information I needed and nothing seemed too much trouble for her, even when I asked any awkward questions! Even when our tickets were ready she personally delivered them and went through every last detail with me over a coffee, it was lovely to finally put a face to the name. Our honeymoon was everything we'd hoped for, from the meet and greet parking at London Heathrow to our fantastic hotels and service throughout. Laura was professional and personable throughout and we will definitely be using her again for future holidays - thank you.