As a Fellow of the Institute of Travel & Tourism, I joined Travel Counsellors in 1998 and haven't looked back since. It has allowed me to give exceptional levels of customer service, for which I have been awarded the prestigious title of best Travel Counsellor worldwide in 2010, 2012, 2013, 2014 and 2015.
I absolutely love the travel business and take pride in going the extra mile for my clients to create the perfect itinerary to suit their needs exactly. It makes me very proud that so many of my loyal customers make it their business to recommend my service to their friends and family.
My extensive travel knowledge has even made me a bit of a media commentator and I have spoken on national radio on travel programmes including BBC Radio Four’s ‘Travellers Tree' and 'Excess Baggage'.
So, next time you’re wondering what to do with your precious free time, take a moment to ponder, the inspirational words of Saint Augustine: “The world is a book and those who do not travel read only a page”.
If you’re interested in contacting me to discuss your travel plans for the future, or simply to get some expert advice, please don’t hesitate to call or email. Don’t forget, the world’s your oyster!
Sent in by Andrew Buglass
Essex, 03 August 2018
I am in the lounge in O’Hare waiting for my flight home. Thanks for your help making it happen. After explaining my tale to the customer service agent she replied that I clearly had a good travel agent and she was impressed with your work - I don’t know what she was looking at on the screen but thank you anyway! When things go wrong I.e. my cancelled flight from Minneapolis, you come to the rescue once again.
Sent in by Darryl Rice
Hertfordshire, 13 July 2018
Many thanks once again for all your help in putting together and making all the arrangements for our wonderful holiday in Canada. Whilst everything was done via telephone and e-mail, I was very impressed with your input right from our initial contact when you quickly understood what we were looking to do, and your suggested itinerary fitted our ideas for our anniversary trip perfectly. I was very happy with the prompt planning and arrangements and the smooth efficiency dealing with you and Travel Counsellors as an organisation. The holiday went exactly according to plan and we thoroughly enjoyed the experience. Thank you for advising the various hotels that we were celebrating our anniversary - the little extras as a result were a pleasant surprise and added to the experience! We were very pleased with the hotels - especially Jasper Park Lodge and the Inn at Laurel Point to finish up - and the experience of the Rocky Mountaineer train journey really was very special. We've returned home with many very happy memories of a superb holiday, so thanks once again for all your help in planning and arranging our trip.
Sent in by Stephen Burnett
Northamptonshire, 13 June 2018
I would like to thank you for all the help you gave us with our trip. Everything ran like clockwork. The hotels, the fights, and the transfers all were brilliant. I would thoroughly recommend you to anyone and will be in touch when we travel again. Thank you once again for all your help.
Sent in by Colleen Thompson
Perth WA, 20 October 2017
Thank you Lisa for your professionalism, dedication, and support in facilitating our first family holiday. Your research and recommendations meant that we stayed in the perfect place for our wants and budget. We had a great time, and an easy time because of your efforts. Thanks!
Sent in by Paul Bevington
London, 16 October 2017
Lisa organised an amazing holiday for us in Vietnam and Cambodia. She took the time at the outset to learn about us and our likes and dislikes before tailoring an itinerary accordingly, which she then tweaked several times in consultation with us. The service didn’t end once we booked the holiday – Lisa was responding to and dealing with my e-mail queries when we were actually on holiday. Always friendly, always proactive, not afraid to give her opinion and nothing is too much trouble. I will be using Lisa again and would highly recommend her.
Sent in by Marilyn Rooke
Northampton, 05 October 2017
I absolutely agree about your care, commitment and all round support and advice Lisa which is why we and I keep coming back again and again. Happy to say that to anyone ( especially those who think otherwise ) In fact we said that if we were stranded we wouldn't want anyone else as our back up - either as a group but especially you personally
Sent in by Carol Carlile
Kent, 04 October 2017
I wouldn't book with anyone else, I used to work in the industry and believe me I don't think I have come across anyone more dedicated and caring about what she does for others. Can't recommend you highly enough Lisa and I have to many of my friends and family who are also delighted, to say the least, with your professionalism. Your memory for detail for each of your customers is astonishing, truly a diamond. Thank you Lisa.
Sent in by Jacqueline Smith
Luton, 11 September 2017
Lisa was recommended to me and she was exactly as I was told she be, friendly efficient and knowledgeable. It is so much better using Lisa's service as opposed to doing it myself and so much more cost effective. I will have no hesitation in recommending her to friends and family. Old fashioned service with 21st Century technology. - Brilliant
Sent in by Nichola Marchant
Buckinghamshire, 01 September 2017
She will go to the ends of the earth, to get you to the ends of the earth!
Sent in by David Ormerod
Northampton, 16 August 2017
I have booked numerous and varied holidays with Lisa over the past 30 years. Her knowledge and experience in the travel industry is excellent. My wife and I rely on her guidance because we always plan our own holidays with Lisa’s support and the contacts she has far and wide. I cannot speak highly enough on the professional way she goes about her duties to ensure that every aspect meets the requirements of the client. The personal approach always ensures full satisfaction that meet the clients needs.
Sent in by Nigel B
Northampton, 07 August 2017
Just a few words to express our most sincere thanks and appreciation in all that you did to make our trip to Australia and New Zealand so very special. Sometimes when the internet was not good, it was so reassuring to know that you were always 'on hand' to assist should the need arise. Also we greatly appreciated your professionalism in ensuring that we were checked in for all of our flights , so nice as it is something else that we didn't have to worry about. Having been a client for many years , we have and do recommended you to many other like minded travellers who desire a stress free holiday. Our sincere and very grateful thanks to you yet again, you truly are a star who goes the 'extra mile'
Sent in by Rachel A
Northants, 30 January 2017
I have already recommended her to friends and family several times. She's is friendly, very knowledgeable and professional and it's good to know that your wishes and all the elements of a holiday are considered and taken care of. Thank you
Sent in by J Shepherd
Oxon, 30 January 2017
It was great to be booking a holiday with Lisa's help, and I am confident to recommend her to anyone else. She is always helpful in choosing and defining a venue and very prompt in getting back to me. Thanks Lisa.
Sent in by J Norman
Berkshire, 27 January 2017
I love dealing with Lisa, she is so efficient and so professional and is always cheerful and has a lovely manner about her. Easy to work with, always responds quickly to any requests I make, this is one of the reasons we give her all our holiday trips to organise and you never have to worry about anything she thinks of everything like checking you in for flights etc.
Sent in by Richard Jenkins
Northampton, 22 November 2016
We cannot speak too highly of Lisa and the service she provides. Her extensive knowledge and dedication to the task helped us build the perfect holiday in South Africa visiting Cape Town, the Winelands and finally going on safari. No detail was too small, no request too demanding, Lisa dealt with everything cheerfully and efficiently removing all of the concerns we would have had, had we tried to do this by ourselves. She even managed to track down a mobile phone we lost on safari! We will have no hesitation in asking Lisa to help us with our next escape.
Sent in by Cheryl Harrald
Northampton, 04 August 2016
Cannot recommend Lisa enough. She has helped us with numerous holidays for some years and has always given us so much advice and reassurance. This year we had a mini crisis when my husband ruptured his Achilles' tendon while we were in Italy. Lisa was wonderful even though it was a Sunday when we contacted her. She advised on everything that we had to do and sorted out flights home for us. Since our return she has regularly checked on how things are going with the injury. Dealing with Lisa is like dealing with a good friend who you know you can rely on.
Sent in by Mary Leeming
Northampton, 04 August 2016
Lisa Hillyard is the best thing to happen to me since I started booking holidays! Everything is personalised to your requirements. She is unfailingly helpful, friendly and caring. But the greatest advantage is she is always there for you if you have problems ...... and they are always resolved! Nobody should travel without a Lisa!
Sent in by Barbara Onan
Northampton, 26 November 2015
Thank you Lisa for all your help in arranging our golden wedding anniversary holiday. As you know, we normally make our own arrangements but as this was such a special occasion involving six flights (including two seaplanes) we were very grateful for your help. Thank you too for informing both Emirates airline and the hotel in the Maldives of my dietary needs which were more than adequately met. It was very encouraging to receive emails from you every step of the way informing us that you had checked us in for the next flight. It was also reassuring to know that you were always at the end of a telephone should we need you. Once again thank you so much for helping make the holiday so stress free. We will have no hesitation in using your services again and have already recommended you to friends.
Sent in by Lynn Blowers
East Yorkshire, 18 June 2015
We have used Lisa several times now and the level of service for travel is just fantastic. She provides us with unbeatable pricing for our chosen destination and her attention to detail and recommendations for what we require are second to none. Highly recommended.
Sent in by Roger Waring
Northampton, 01 April 2015
Once again Lisa put together a super holiday for us. Everything was so well organised from start to finish it was easy and stress free. Having Lisa arrange our holiday is like dealing with a friend, she is so keen, knows what we like, and gets the job done. Many thanks.
Sent in by Ian Arthur
Milton Keynes, 12 January 2015
We have been delighted with the help Lisa has given us over many years in arranging holidays for the whole family and for just the two of us. She knows the sort of places we like and the standards we expect and is creative in suggesting ideas for new destinations. She sorts out any complicated arrangements and is always available if any problems arise, a service you don't get using the internet. You can rely on her not to make mistakes and to get things done promptly with a personal, friendly touch. I would have no hesitation in recommending her.
Sent in by Roslyn Partridge
Northampton, 08 January 2015
I just wanted to thank you for the wonderful trip we had in Phoenix. Your attention to detail and your ability to spot deals meant that we had the most fantastic and luxurious break in Phoenix for Steve's 65th birthday including seeing his idol Willie Nelson and travelling club class. The choice of hotel was first rate and we were even upgraded.
Sent in by Ian Mackinlay
Pitlockhry, 05 December 2014
Having just returned from an amazing visit to Myanmar followed by our daughters wedding in Hong Kong, Isobel and I asked ourselves how does it all happen! It all began in April 2001 when Isobel and I were going to South Africa and the hotel in Stellenbosch gave us Lisa's name - who they'd used to make past arrangements for several potential guests. Well what has followed? We have been fortunate enough to have travelled to many countries since 2001 sometimes combining this with daughter visits having one in Hong Kong and another in Los Angeles. Countries included South Africa, USA, Mexico, Canada, Norway, France, Cambodia and Vietnam. But why use Lisa? Here are some of the advantages : - Lisa quickly built a picture of our likes and dislikes, be this air travel, hotels, excursions and personal guides - Her extensive knowledge and contact world wide - Her ability to link travel plans re timings, dates etc - almost impossible online, however good you are! - From an initial draft you have the flexibility to amend any schedule as you wish whilst discussing it with easy personal contact - Continuity when actually on the visit with booking on line for you with your next airline and keeping an eye on progress with simple emails asking how things are going. - Attention to detail so that you know exactly who you will meet when and where. As you get older having this worry taken away is a huge advantage. So in summary, all our visits have benefited by this personal contact with Lisa. Thank you for the care and attention over 14 years!
Sent in by Ian Mackinlay
Pitlochry, 05 December 2014
Having dealt with yourself and TC for 14 years now we have come to expect a very high standard! Thus a very big Thank You for all your efforts covering our recent visit to Myanmar and onwards to Hong Kong where these standards were very evident. Choice of airline, attention to our preferred seating and above all your advice to have assistance at each airport due to Isobel’s ankle injury contributed enormously to the overall success of actual travel . Once again the agency chosen by you on the ground was excellent with 2 guides in particular (Sue in Yangon & Win Win at Inle Lake) being outstanding. The selection of the itinerary and hotels was first class. With so many people today booking their own holidays on line we are often asked why we use TC and indeed yourself. The answer is always the same: “Really personal and expert service which ensures hassle free travel and a greatly enhanced experience“. Both Isobel and I thank you once again for all your efforts which seem to operate 24 hours a day!
Sent in by David Prior
Northampton, 18 November 2014
Firstly we both wish to thank you for obtaining exactly the Christmas Holiday requested, with your usual efficiency in dealing at short notice. You are always so kind and helpful and you certainly remove all of the worry and stress from booking holidays and we give you a huge thank you Lisa.
Sent in by Glen Marriott
Northampton, 16 October 2014
We have been using Lisa's service for a number of years now, and remain delighted with it. It seems there isn't anything Lisa can't arrange for you, and nothing ever seems to be too much trouble. Such a friendly, efficient and well-informed person whose service doesn't end once your arrangements are booked; she follows everything up to make sure nothing is missed. We are always asked upon our return how things went, for two reasons. Firstly because Lisa likes to get feedback so that she can pass information to others using a similar service or holiday resort; and secondly because she genuinely cares how our holiday went. I would recommend Lisa to anyone.
Sent in by Cheryl Harrald
Northampton, 24 February 2014
After some years of helping us plan "normal" holidays, last year Lisa helped with the planning and booking of a holiday of a lifetime for me and my husband, on our retirement. This involved a ten week trip to both Thailand and New Zealand to stay with family, and visits to Sydney and Dubai on our return journey. Lisa advised on and booked all of the flights and also the hotels for the stops on our return journey. We would not have wanted to do it without her help. Her patience, advice and kindness were invaluable. She was always willing to answer any query, no matter how trivial and just knowing we could contact her at any time gave us great peace of mind when we were the other side of the world. She even checked us in on-line for all our flights. We cannot recommend her enough.
Sent in by Helen Buckingham
Auckland, 03 December 2013
My husband and I live in New Zealand and decided to take a trip of a life time introducing our children (aged 7 and 9) to a variety of countries and cultures around the world. We spent over a year planning this three month trip and realised early on we needed a travel agent who had the expertise for the type of travel we were looking to undertake. We were unable to find a travel agent in New Zealand who met this brief so we turned to Lisa Hillyard who has been assisting my family in the UK for many years with their travel requirements and have always received fantastic assistance. Lisa also had the experience for the majority of the places that we wanted to visit as well as understanding the problems of travelling with children. Lisa patiently helped us through the whole booking process despite the problems of a 12 hour time difference. It was a complex trip involving 11 countries, 10 flights, 2 cruises, long distant train trips, a variety of different types of accommodation as well as a safari in South Africa. There was nothing that Lisa could not assist us with in her usual calm and professional manner. We have just returned from this wonderful experience and the whole trip went like clockwork. Lisa’s hard work ensured that all parts of our trip went as expected.
Sent in by Paul & Jill Westbury
Northampton , 20 November 2013
Lisa gives her experience, advice and attention to detail to make every holiday perfect; our holiday angel!
Sent in by Siobhan Rowland
Warwickshire , 18 November 2013
We had the most amazing honeymoon! It was everything we wanted and more! All the places you booked were absolutely stunning and we cannot thank you enough. The flight times, accommodation and your little touches (them knowing we were on honeymoon and the cakes on the plane) were just so thoughtful. We felt extremely special and thankful we had booked through you!
With independent access to thousands of travel suppliers around the world, I've got an eye for added value. Take a look through my latest selections below. But even if nothing particularly catches your eye - don't worry! Let's chat and I'll take the hassle away from tailoring a perfectly personalised holiday just for you.
Contact me on 01327 828520
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
12 April 2006
HHome of the 2000 Olympic games Sydney really is a cracker of a city. For me the highlight of a trip to Sydney is to climb the Harbour Bridge. Although I was rather panic stricken on the run up to it, the experience was exhilarating and certainly one I will never forget! And as I am not too good with heights I loved the fact that you could not see down, only out! The Harbour in Sydney is a colossal size and I can only imagine what it would have been like to have been amongst those first arriving...