Very helpful easy to deal with and the biggest pull is word of mouth from a family member who have been using her for years.

I have been booking holidays with Lisa P since 2017. I would never use anyone else, I do not even trust myself. I found myself and my children in a VERY STICKY situation at the airport, Lisa sorted out and I am forever grateful for that.

We have used Lisa for at least our last 4 or 5 holidays and she has been brilliant! Nothing is too much trouble and she always goes the extra mile to check that all our requirements are met so we have the most relaxed holiday! She takes all the stress out of organising and would definitely recommend thanks Lisa!

Lisa goes above and beyond, she takes all the possible stress out of planning and I know that everything will be in place for me to enjoy my time away. And if anything did go wrong I know she would be on the other end of the phone to help with anything needed. She makes every step effortless and has a vast amount of recommendations to add something extra if wanted. I don’t think I could plan a trip without her now.

Lisa was amazing sorting out my birthday celebration holiday & will definitely be using her again

Preparing for immigration has been an incredibly stressful time, and when our travel plans were scuppered by current affairs we turned to Lisa for help, having experienced her absolutely wizardry when travel plans went awry in the past. She has been absolutely phenomenal and it's taken such a huge weight off my shoulder knowing our flights have been managed by her, and having the reassurance of her being in our corner if we face any problems on the day. We also received a 'good luck' card with our travel pack, and the personalised touch was such a lovely addition. I would wholeheartedly recommend Lisa to anyone!

No hesitation in contacting Lisa to help with travel arrangements. Excellent, professional service. Prompt response to travel request

Nothing too much trouble. We changed our mind on Several occasions and Lisa looked at every option we threw at her. We even got options from Lisa over weekends and late in evening. Absolutely brilliant service.

Lisa is reliable & efficient & has a very positive & warm way of communicating

Lisa is amazing. Nothing is too much trouble. I have recommended her to a number of my friends who have declared they will only ever use Lisa in the future as they have been very happy with her services

I am delighted to write this recommendation for Lisa Pocock who has consistently provided exceptional service and expertise in planning unforgettable travel experiences. Her professionalism, attention to detail, and dedication to customer satisfaction have made every trip I have booked with them seamless and truly enjoyable. From the very first consultation, Lisa took the time to understand my preferences, needs, and expectations, ensuring that every aspect of my trip was tailored to perfection. Whether it was booking flights, securing luxurious accommodations, arranging guided tours, or even offering invaluable travel tips, their expertise and commitment to excellence were evident every step of the way. One of the standout qualities of Lisa is their ability to handle unexpected challenges with efficiency and grace. On a recent trip, a last-minute flight cancellation could have disrupted my entire itinerary. Her proactive approach and dedication to client satisfaction truly set them apart. Beyond her organizational skills, Lisa brings a personal touch to travel planning, making every journey special. Their passion for travel, deep industry knowledge, and strong network of connections ensure that clients receive exclusive recommendations and experiences that go beyond the typical tourist attractions. I wholeheartedly recommend Lisa Pocock and the Travel Counsellors to anyone seeking a knowledgeable, reliable, and customer-focused travel professional. Whether you are planning a business trip, a family vacation, or a once-in-a-lifetime adventure, you can trust that you will be in the best hands.

She found exactly what I asked for

Lisa always goes above and beyond to ensure we have a fantastic holiday. We would highly recommend her.

Lisa is an absolute legend. She is always very patient and always comes up with the goods!

Lisa is phenomenal and takes great care to create the best experiences for you. The level of detail and support is out of this world!!! Lisa is the best!!

Nothing is too much for Lisa to help make the dream trip reality, and goes above and beyond to sort out any issues that might arise and out of her control.

Without a doubt a great experience as always with Lisa

Lisa has been absolutely fantastic and we definitely use her again for all our holiday needs.

I’ve know Lisa for 40 years. She’s booked holidays for me before. This holiday to Greece is very, very special and the work Lisa put in for every detail has been mind blowing. Over the years I’ve recommended Lisa and Travel Counsellor’s and I will continue to do so.

Amazing service . Love Lisa x

Lisa has booked many, many trips for us. Short trips and long haul. We would not trust anyone else to book our holidays.

I heard about Lisa through a friend who had previously said she was very good at what she does. I was able to speak to her and tell her exactly what I wanted. She found the perfect holiday for me and my husband. She's very good at what she does, very welcoming and approachable she reassured us. I would use Lisa again. I'm very grateful I've met her. 10 out of 10.

What an Amazing Varied Holiday arranged by Lisa Pocock and Travel Counsellors. The Travel included Cambodia, Japan, China and finished in Greece. This was quite a complex holiday and together with another couple we wished to make our 60th birthday memorable - which Lisa certainly did. It was a very varied holiday including 11 flights - upgrading when financially viable - early morning arrivals were met with the foresight to book the hotel the previous evening so that we could have an immediate check in. The hotels were all centrally located and the standard of our tours unprecedented. Travel Counsellors were excellent, however our agent Lisa was in the premiere league - she really was outstanding Date of experience: 14 April 2024

Once again , Lisa did an amazing job , she is my ‘go to’ person every time I want to book a holiday

I always recommend Lisa as she does an absolutely fantastic job of finding the perfect holiday for us. She’s also the kindest most lovely lady and perfect at doing her job xx

Always brilliant support and professionalism. Hence why we keep coming back. Thank you Lisa.

Lisa is exceptional at her job, I completely trust her with everything. She's always pleasant and friendly and nothing is too hard for her to sort out or find

Lisa always goes above and beyond to make sure that our holiday is perfect. Nothing is too much trouble and no detail is missed! There’s nobody better to book our special trips with. Thank you Lisa!

Never had anything but excellent service

I constantly recommend Lisa.. She has and is amazing at sorting out our travel plans, and nothing is ever to much trouble.. Superstar rating!

Lisa is so easy to deal with. Very professional and goes above and beyond to ensure my holidays are perfect. I wouldn’t use anyone else to book my holidays and would not hesitate in recommending her to anyone

Lisa was amazing made the booking experience so easy and enjoyable, best service I have ever used highly recommend.

Lisa has been great. First time using her but she came on recommendation. She is very easy to talk to and nothing has been too much trouble. She came up with a good starting point itinerary and was more than happy to tweak it to accommodate our wishes. She’s taken the stress out of booking an exciting adventure.

Really good and helpful, replied quick and answered all questions

She is amazing - so efficient , friendly and really helpful. I completely trust her with booking my holidays .

Lisa came recommended from two people I know and went above and beyond to help us sort out group booking. Wouldn’t hesitate to recommend her to others

Lisa was friendly, knowledgeable and went out of her way to help with my never ending questions! I feel reassured to know that I can contact her should I need anything. 100% recommend.

Just the best!!

Very professional and friendly service. Lisa took the time to understand everything we required and her communication and patience were both exemplary. Very highly recommended.

Lisa is an amazing travel counsellor. She is an absolute asset to your company. Very warm, caring and will go the extra mile (several miles) to ensure her clients are looked after and happy with their choices/decisions about their holidays. My extended family and I have used her services for over 7 years. We book at least 2 holidays a year with her, and she has always looked after us exceptionally. She is a bench mark for; care, consistency, diligence and client service.

Absolutely excellent responsive and flexible TC we are very grateful for working with our budget and answering all queries and changes - really recommend Lisa - thanks so much

Lisa has been really helpful took the stress out of searching for a specific holiday especially as I’m travelling alone

Lisa has been really helpful took the stress out of searching for a specific holiday especially as I’m travelling alone

An efficient, friendly and personal service. Careful note had been made re my travel needs and the resulting agreed travel itinerary works extremely well. I have no hesitation in recommending.

I would and do recommend Lisa I have every confidence in her advice and she goes above and beyond to help always a phone call away home or abroad

Lisa has been so patient with working out the best break for me. The ease of having someone support me and think of all the possibilities has been amazing. Added to that I now have my entire itinerary on an app...so convenient! Thank you to Lisa and her wonderful service.

Lisa Pocock is so helpful &efficient. Thanks Lisa!

Excellent service, thanks Lisa

Fantastic personal service, friendly and gets you exactly what you want! I’ve recommended her already

Lisa Pocock is simply 5*****. Total professional and nothing is too much trouble. Highly recommended

Really pleasant experience. Lisa allowed us to explore the several options provided and ensured that all destinations had positive ratings and matched our expectations.

Lisa couldn't be more helpful, she's always there with help and advice, she's absolutely amazing !

Lisa is helpful thorough and really a pleasure to talk to

Nothing is too much trouble for Lisa. She is professional and has always gone her best to arrange a perfect t holiday for us! I highly recommend her service.

I have always found Lisa to be excellent at her job. Lisa has booked some big holidays for us including our honeymoon and special birthdays. She gets a feel of what we want and then comes up with suggestions of what she think fits the bill and every time she has been spot on. She is friendly, courteous, helpful and above all professional and goes above and beyond to make sure every tiny detail of our holiday is perfect. I would never go with anyone else to book my holidays now.

Well where do I start, Lisa you have so much passion and care. You help your customers like they are part of your family . Nothing is too much trouble for this reason I will never book through anyone else as we trust you . Thank you

10 + Would reccomend Lisa to everyone I know Fantastic Service and she does everything in her Power to accommodate what you personally require of your Holiday Checking up when you arrive at your hotel to see if every is what we wanted Fantastic Lady Even remembers seat preference on plane

Lisa is exceptional. I simply would never book a trip or holiday with anyone else. Her attention to detail and care for her clients is unequalled.

From the 1st time I got in touch with Lisa her response and knowledge was brilliant, I gave her our requirements she came up trumps with what looks like a very good holiday can’t wait till July.

Lisa coordinated our trip to Orlando within 24hrs of me asking her to look into it, due to the tight timescales of booking flights and accommodation. Lisa has previously booked our family trip to Singapore which was faultless. Fabulous customer service and highly recommended.

Lisa takes a genuine interest in your holiday plans and ensures every ones needs are met, from budget to accommodation. Lisa offers a five star service giving quality with out compromise. Lisa is also approachable to discuss any travel arrangements, nothing is too much trouble. One of a kind !

Lisa, has done a first class job and she is very efficient. Excellent service.

Always excellent service from Lisa. She goes above and beyond to ensure that her customers are looked after like VIPs.

Excellent service in difficult times

It was an amazing experience, all the stress of sorting the complexities of my holiday were taken from me and dealt with so efficiently and timely. I have already been telling people this is what they need to do - speak to Lisa!

I recommend Lisa to everyone. Even random people I meet on holiday! Can it fault her dedication, support and professionalism

Lisa has always been absolutely superb in booking our holidays. She is always on hand to make any changes and goes above and beyond! Always available to book last minute trips and puts her all into finding the best holidays suited to us. Thank you Lisa! X

Lisa is a superstar and she takes all the hassle out of organising trips. Thank you

Lisa went above and beyond to help arrange my trip to Macau:, Due to the present covid situation everything was very complicated but she helped me navigate it all. I’m so grateful!

Excellent in every way. Thanks

Lisa is just amazing at her job. It's so much better than going in to travel agents and sitting for ages looking at hols. So much better looking at what lisa sends you in the comfort of your own home with a glass of wine or cup of tea. Lisa always goes over and beyond to get the perfect holidays for your needs. She is a credit to your company. I have used her for the past 3 years now and will be using her again and again. Thank you lisa. X

Very helpful and friendly service

Lisa offered a special service.Nothing was too much trouble for her.An excellent travel advisor.

I have used Lisa for work and personal use and have recommended her to so many people. She goes out of her way to provide exactly what you ask for or as near as possible. She is always at hand to sort issues out when we are away. She knows exactly what i like and is very patient. with us as we can be quite fussy. Lisa does a fantastic job and i wouldn't book with anyone else.

Lisa Pocock is an ultimate professional

Lisa KNOWS her clients and this shows in her choices.

I have used Lisa on a number of accessions and she has been excellent every time. Not everything has run smoothly (nothing to do with Lisa) but she has solved problems immediately! I constantly recommend her to friends.

Over the years I’ve asked Lisa to look for a number of holidays for me. As a family we also like to travel to France. On these occasions Lisa has managed to locate the best hotels as we leave the port usually finding us a good hotel a few hours drive south and then finding a good hotel in port ready for our trip home again. 5 years ago I took my young children as they were then to London for the 60th Anniversary Route Bus weekend. Lisa managed to find me an affordable, safe hotel on a high floor. I remember when we arrived in London we went shopping so hadn’t booked into our hotel - I’d messaged Lisa who un-be-known to me was at a wedding asking was there a cut off time to check in - she said don’t panic and booked us in meaning we could carry on having fun in London before heading to our hotel. Over the years I’ve recommended Lisa to friends and colleagues and they are also equally as impressed. Lisa, keep up the good work and my friend and I are really looking forward to our holiday next spring. Best wishes, Nina

We’ve presented Lisa with yet another challenge and as usual she’s embraced it and provided us with the top quality service together with friendliness, dedication and a personal approach. I can’t recommend Lisa enough.

Very professional and quick response to any query’s and requests . Already recommended to a couple of friends

An excellent service, nothing was too much trouble no matter how many times I changed my mind! Would definitely recommend Lisa.

Lisa was very helpful and attentive, she has managed to find suitable flights, will definitely use her services again, thank you so much Lisa.

Lisa offers a very quick, efficient and comprehensive service, giving very good advice and information.

Lisa Pocock is just amazing, she searches for the perfect holidays for our family, her attention to detail is truly brilliant and she always gets our holidays within our budget! We cant thank lisa enough for all the work she puts in and we wouldnt want to book our travel arrangments with anyone else, Thanks so much

Lisa is always so helpful and nothing is ever too much trouble

Lisa has the patience of a saint (and needs it with me as I can be very blonde at times!) She always take the time to find me the perfect holiday and goes through every detail with me to make sure it is just right. I have already recommended her to a couple of my work colleagues and would have no hesitation in doing so again.

Lisa is so helpful and patient with us always changing our minds. She won't stop until she has found the perfect holiday for you. Third time we have used Lisa and have never been disappointed..

A great service with quick responses.

Lisa we trust you and that means a great deal , thank you

Lisa is readily available for any queries we have. Always cheerful, knowledgeable, professional, ready to listen and help us to create the holiday we were dreaming of. Lisa showed understanding for any difficulties we had and nothing was too much trouble. We look forward to Lisa's continued support with confidence both prior to, during and after our trip. We will definitely recommend her and Travel Counsellors and be in touch in the future. Thank you Lisa.

Lisa is always excellent. It is as if she is always with you on any trip if you have problems. She seems to work 24/7 and gets to know her client so well that she can easily and quickly tailor their trip. Also she fights to get back money for her clients after problems/ delays etc from operators etc..Over the years I have recommended her to many.

I have previously used Lisa for a holiday booking, alnd was so impressed which is why I have used her for this holiday booking. She made herself available out of hours, always pleasant and answered all my questions. I will definitely use her services again.

A truly lovely lady. Very helpful and informative.. Makes you feel confident that she has all your needs and wants in hand. Very thoughtful. I have recommended her highly to family and friends.

Lisa was brilliant, I've never used the Travel Counsellor service before and she was great. Lisa asked me where we were looking to go on holiday and she emailed me over several places to go, all looked great but eventually we decided where we wanted to go. 10/10

I had no idea where I wanted to go on holiday, but Lisa has been so patient with me, listened to what my main things were to have from the holiday and has advised me without being over opinionated. At times I thought I wouldn't find anywhere within my budget but Lisa found plenty of options for me to choose from, has made the process so easy for me and now I cannot wait to go away! I received a little card in the post to thank me for my booking (which was so sweet), but really it should be me sending Lisa a card to thank her for the booking and all her help and advice. Fantastic service from beginning to end.

Lisa is an amazing lady, she treats you like a friend and is always able to give good suggestions and advice to make the trip that little bit special. I have recommended her numerous times to colleagues and friends and will continue to do so in the future.

Lisa has been very helpful and kind in arranging our holiday, the second one we've booked through her. I'd definitely recommend her to my friends and family

Absolutely wonderful experience- very detailed answers to all my questions, excellent communication all the way through my booking, I would highly recommend Lisa to all of my friends- will be booking through Lisa again! Thanks for all your help.

Can't do enough to get you what you want! Very professional.

I've made a good few bookings with Lisa now and found that every booking has been made special by the little touches she does. It doesn't matter what time I text her there is always a reply whether early morning or late evening.. this is why I would never book with anyone else. Her understanding and patience is what makes her so special to me, my family and friends. No other holiday travel agent compares. Thank you once again Lisa for booking all my holidays.

Lisa Pocock, is simply in one word - amazing! The customer service and communication I received from her is exceptional - which is why I have no hesitation in picking up the phone to her to book the company's travel arrangements - from flights, transfers to hotels.

Totally efficient, friendly & helpful

Lisa has made our holiday a great one, so well organised and came back with good rates and quickly. Will definitely book again!

Lisa has been most helpful and a pleasure to chat to whilst sorting out our holiday, we are looking forward to our break. Many thanks.

Fantastic support before and during our holidays - Lisa is the best!

We have just booked a trip to New York for later this year. Lisa took lots of time at the beginning of the search to understand our holiday expectations, family requirements, budget and flexibility and came up with several great options. To help us make an informed decision Lisa took the time to speak to her contacts and get some personal recommendations on particular hotels. When we came across a few problems Lisa worked extremely hard to find solutions, keeping us informed along the way, she understood how important the trip was and did everything she could to ensure we got the hotel and flights we required. We are all booked now for what will be a very special holiday. Thanks Lisa we couldn't have done it without you!

I gave Lisa Pocock a short time to arrange a last minute short break away for our wedding anniversary and she certainly exceeded our expectations, this is the second time Lisa has assisted us with our holiday arrangements and nothing is too much trouble. I would highly recommend Lisa and the Travel Counsellors to anyone looking to experience a wonderful holiday.

Lisa has been fantastic and has managed to find us the perfect family holiday that other travel agents couldn't.

Lisa has been fantastic and very helpful! She would go above and beyond to make sure that she gives someone the perfect holiday!

Fantastic professional service-the best I've ever had. Nothing was too much trouble covering every eventuality. Will use Lisa on every holiday now- she is a fabulous credit to your company-a big thank you.

Lisa is a delightful and effervescent personality and clearly thrives on a challenge. We recently asked her to find us a 4-star adult only, all-inclusive holiday at a set price, with only 4 weeks notice. Within a couple of days she presented us with 3 excellent choices and we are now preparing to depart in 10 days time. Furthermore, she has since delivered all of the documentation to our home, so we have nothing else to do except pack our own bags (hmm, I wonder if she does that too? - just kidding). She has been brilliant and I already recommend her very highly to friends and family.

Holiday booked and personalised in less than a day despite adding another couple to the request. Rapid response, attention to detail and all with such enthusiasm - how refreshing! Polite, efficient, speedy and friendly. Highly recommended.

Wow! Lisa is amazing at her job. I wanted help to plan a trip to East Coast America and didn't know where to start. Lisa has been fantastic arranging great flights, top quality hotels and all under the budget I was expecting. Nothing is too much trouble for Lisa, she even kept in regular contact regarding updates over the Christmas period. Her after sales service is amazing, she is genuinely concerned about the customer and helping them to have a fantastic time. I will definitely get Lisa's help in the future and will tell anybody that will listen what a great service she offers. Thank you Lisa!

I run my own International Recruitment and Sales Training company. For me Lisa is a "breath of fresh air". She defines what customer service is all about. We always judge a company on the people we deal with at the customer face and if your team is full of Lisa's then you should be a hell of good company. All my travel requests in the future will go via Lisa and of course have and will be recommending Lisa to all.

Lisa is totally amazing. She leaves no stone unturned in finding exactly what you want, no matter how short notice she is given! She crosses every t and dots every i, completely taking the stress out of holiday organising. It's Lisa every time for me and I can't sing her praises highly enough.

Lisa is an amazingly helpful and friendly advisor. She left no stone unturned and worked within the remit I gave her. I must add I changed this frequently and she never complained once. I would not hesitate to recommend her to anyone and would definitely use her services again. Thank you Lisa.

Lisa showed a huge amount of patience in helping me find a holiday. She asked very detailed questions about our requirements and was readily available to answer all queries. She spent time researching possible destinations and packages. She really delivered the personal touch.

Lisa is absolutely wonderful and has our deepest gratitude for looking after us so well. Three separate couples all travelling from different parts of U.K. must have been a nightmare for her but she came up trumps and is our very own star!

Lisa has just helped us arrange our slightly off the beaten track honeymoon and I think the best thing I can say is that she made the planning of our civil partnership a little less stressful. Not only was she incredibly helpful and professional, but she definitely went the extra mile in persevering when options were looking limited. She kept in regular and constant contact and was always on hand to help. Highly recommended.

I have been very impressed by Lisa's professionalism, friendliness, willingness to help and ability to offer a range of options to consider. I would happily recommend her to anyone.

We would strongly recommend Lisa to anyone as her service is second to none, she is very friendly and approachable. Even though she is dealing with more than one client at a time, we both have felt that we are the only ones. Her local knowledge and contact have given us a great insight as to different options available.

We booked our holiday with Lisa Pocock. It was a very personal and very professional service. Lisa was more than helpful and nothing too much trouble, I would highly recommend Lisa to anyone. Thank you Lisa, we look forward to our holiday.

Firstly I would like to say a huge thank you to Lisa for organising our holiday. I have been rather fussy and demanding, and she has been nothing but overly patient and extremely helpful. My partner and I both lead very busy lives so searching for a holiday is not a priority for us. Lisa however, did all of the leg work, so all we had to do was sit back, relax and chose our favourite one! We are both very much looking forward to our holiday and feel confident that we will enjoy it thanks to Lisa's professionalism and hard work.

Lisa has been fantastic! I couldn't have asked for better service. I have already recommended Lisa to my cousin. The rest of my family and friends will also be booking their holiday to my wedding with Lisa. Cant praise her enough!

Lisa has been extremely efficient and polite dealing with our booking. She is both confident and competent but still maintains a friendly persona. We have been impressed with her obvious knowledge and her efforts to pursue any further information we required. We would not hesitate to use her services again.

BRILLIANT! Lisa was recommended to me by a friend and she has been really great finding me a good value holiday. I felt Lisa really went the extra mile to find a holiday to suit me. With a warm friendly manner and fast efficient service, I will definitely use her in the future and will be recommending her to friends.

Lisa is fantastic! She listens, understands and sorts everything and more! I have my own business too and always recommend her when we discuss holidays! I will never book with anyone else again!!

Lisa has been fantastic with our holiday, trying to ensure we were going to get something we would remember! I can only say it's a huge shame due to circumstances I did not see coming that I have had to change this holiday but Lisa has managed to sort everything for me, down to changing flight names, dates and places. She hasn't only been a friendly and helpful Travel Counseller to me but she put all of our needs first, gave me options and has been there to help me with all these issues every day by text, call and email as if a friend also. If I ever need help with a holiday again i will know exactly where to come. Thank-you Lisa!

I cannot sing Lisa's praises strong enough, she is so friendly, professional and delivered all my documents promptly and in person, we will always use Lisa for any of our travel needs without hesitation and I have given so many of my friends her details, Nothing was too much trouble for her and she will go that extra mile for you, all I can say is thank you Lisa for all you did to make my Thailand trip a stress free and happy one. One of the other reassuring aspects with Lisa is that you could phone at anytime of day and she would always either be there or get back to you, Just a lovely easy to speak gentle person.

Just a quick note to say how very pleased we were with the service that Lisa provided. We were both very impressed with the accomadation, which was very spacious and clean. Lisa also contacted the hotel direct for us and sorted us out a room that was suitable for our needs. We will definitely be booking with her again and have recommended her to our friends. Margaret and Eileen.

We just wanted to say "Thank you" for all your hard work in planning our mini cruise to Bruges, to Celebrate our daughters 18th Birthday. It was perfect down to the last detail. The suprise Champagne and chocolates in the cabin were wonderful and made her feel so special. We won't hesitate to come back to you when we need to book our next holiday as we know we will be well looked after.

Lisa has recently organised my wedding abroad for next year and I would have no hesitation in recommending her to anyone. She was extremely professional and spent a lot of time researching various locations for me until we found exactly what I wanted. Nothing was too much trouble for her and she kept me informed constantly throughout the whole procedure. She took away all the pressure associated with wedding planning and in about a week we had booked and confirmed everything - the company itself seem extremely professional and everything lisa sorted out for me has already been confirmed in writing and sent to me in a complete wedding package brochure. Just brilliant.

Lisa left no stone unturned when searching for my perfect holiday, she put so much effort into everything, it completely took all the usual stress out of booking a holiday. I would highly recommend Lisa to book you the perfect holiday, to the perfect destination, for the perfect price. Thank you Lisa.

Lisa is pleasant and approachable and gave an excellent and efficient service. She can be recommended.

Thank you Lisa for all the arranging of our holiday. Very professional service I will be recommend you to others.

Lisa was very pleasant and helpful. Making sure all my holiday needs were covered. It took a lot of the stress out of booking my holiday. I will definately be using her again and have recommended her to all my friends.