Hi I'm Lisa, a Travel Counsellor based in Kings Heath, Birmingham. I have over 20 years of travel experience, arranging tailormade itineraries all over the world - travel is my passion! As a home based Travel Counsellor I am able to dedicate my time to my client’s needs, meaning I am able to offer an unparalleled level of service at a time that’s convenient for you.
Over the years I have gained a wealth of knowledge about airlines, destinations and routes. As an independent agent, all the advice I offer is completely impartial and I have access to great offers across the industry, from leading airlines to hotels, cruise lines, car hire and many specialist tour operators. I'll take the time to find out exactly what you are looking for and then suggest the best places to go and how best to get there. I can recommend where to stay and even what excursions to do. Then I'll put it all together so you have full financial protection for every aspect of your holiday, plus someone you can easily get in touch with any time you need to.
I set off on my first big adventure in my early twenties, taking a year out to travel around the world via North America, Australasia and Asia, including living and working in Australia for eight months. Since then I’ve been fortunate enough to have visited many more incredible places and had some amazing experiences. It’s impossible to pick a favourite, but some highlights would include: trekking to see gorillas in Rwanda, sleeping under the stars in Wadi Rum, learning to salsa in Cuba, island hopping in Croatia, a coastal road trip down Highway 1 in the USA, wine tasting in South Africa, getting wet at Iguassu Falls and swimming in my private pool in the Seychelles. The last few years I have had 2 small children in tow, but they have been to Thailand, Holland, Portugal, Cyprus, Bulgaria, Slovenia and Iceland already, so I fully intend to pass the travel bug along!
A client recently told me that booking her holiday with me was "like planning a trip with a friend who happens to be a travel expert"; that's how I want all of my customers to feel.
Wishing you happy travels!
My customer stories
Sent by Paula O'Sullivan
WALTON-ON-THAMES 18/10/2022
Lisa is so good at her job…very efficient and knowledgeable Lisa always gives us plenty of hotel choices & excursions at the destinations we choose…making the whole traveling experience easy for us. We have and will continue to recommend her to friends.
Sent by Becky Morris
Birmingham 02/05/2022
Lisa was recommended to me by a close friend. We were very grateful as we had a fantastic experience booking our trip to Canada with her. Lisa was warm, friendly and approachable throughout. She provided us a few different quotes and lots of options until we were really happy with our itinerary. Lisa has a wealth of knowledge and knows the industry very well. We found her local tips and advice invaluable. We are so pleased to have the reassurance of booking via Travel Counsellors and will definitely look to book through Lisa again in the future.
Sent by Samantha Hutcheson
Bathgate, Scotland 29/03/2022
Lisa has now booked 2 trips for us. One pre and post covid. Even with flight cancellations, our limited shift patterns etc. Lisa has always found a way to make things work and keep us in the loop at every time. We really appreciate the effort and care provided by Lisa and will definitely use her again in future and will continue to recommend her to others.
Sent by Anna Bishop
Bromsgrove 29/03/2022
Lisa has booked multiple holidays for us now and we will continue to use her in the future. She is extremely knowledgeable, helpful and nothing is ever too much trouble We have recommended Lisa to friends and family already and will continue to do so
Sent by Stephen Poskitt
Cheshire 11/12/2019
This is the first time we have used a ‘travel agent’ to arrange a holiday and I must say what a pleasurable experience it was. Lisa did a lot of work in offering us various options to meet our requirements, as well as making suggestions and recommendations that we had not considered. The communication was excellent and the app makes it easy to see all the booking details.
Sent by Jagtar Mankoo
Birmingham 22/09/2019
Lisa organised my holiday to Sri Lanka and Maldives from which we have just returned! Lisa was great she looked at the best possible options, made sure I was kept informed of any changes, she was so personable and honest. Nothing was an issue for Lisa when I had a number of questions! Will definitely use Lisa again and recommend her to others!
Sent by Rebecca Wright
Birmingham 02/09/2019
Lisa is just amazing. She is attentive, organised, and a perfect travel agent! Our holiday has been without fault and we are so grateful of all of the help she’s given us along the way. The tours and tickets were perfectly chosen and suited to us as a couple. It definitely won’t be the last time we come to her for a holiday!
Sent by Sunil Poduval
Lisbon 02/09/2019
Lisa is absolutely and totally customer focused. Her attention to detail is amazing and refreshing to see. Customer care and 'going that extra mile' is her mantra. I would recommend her to anyone and everyone.
Sent by Lucy Kindley
Worcester 20/08/2019
We have really enjoyed working with Lisa to plan our dream honeymoon. She immediately understood what kind of trip we were looking to plan, found brilliant activities for us and came up with ideas for us which were all fantastic. She has been enthusiastic and attentive throughout and has really made the experience even more exciting. We can't thank her enough for her help and patience and would definitely recommend her to friends, family and colleagues.
Sent by Claire Abbotts
Bromsgrove 20/08/2019
I’ve used and recommended Lisa so many times. She’s super experienced and a pleasure to deal with. She has sent my husband and I all over the world. We will continue to use Lisa and keep recommending her x
Sent by Emma Hill
Bromsgrove 09/07/2019
Lisa has been amazing, nothing too much to ask & always offering advise and alternates where ever possible ! She also keeps me up to date with any changes or confirmations & is always welcoming of any questions without making you feel silly for asking them x
Sent by Denise Atkinson
Birmingham 26/06/2019
WOW, WOW, WOW!
When you have planned something for so long to have it made into reality by Lisa, by far exceeding our expectations. From start to finish, Lisa could not have done more for us and nothing was too much trouble - her professionalism and friendliness so refreshing.
Our joint 50th birthday holiday to Kefalonia, Athens and Mykonos was incredible - all flights, transfers and hotels amazing, ran so smoothly. We will definitely book all our future holidays with her.
Thank you Lisa for the holiday of a lifetime.
Love from Denise and Fred
Sent by Jonathan Parker
Kings Heath, Birmingham 29/05/2019
Lisa provides the most friendly and helpful service. Her recommendations were tailored perfectly to our needs with an added personal touch. She took the stress out of booking and answered all of our questions with outstanding insider knowledge. Can’t recommend her enough. Thankyou!
Sent by Katie Thornton
Kingswinford 29/05/2019
Lisa was so helpful and made sure our holiday to Borneo included everything we wanted. It was so easy booking with Lisa and exciting because she’s so enthusiastic about making sure peoples holidays are fab!! We will definitely be using Lisa for our future holidays.
Sent by Stuart Powell
Gnosall 22/03/2019
Lisa has been an excellent provider of information as well as organising our special trip to Barbados. I have to say the work she has put in has been amazing so much more than I expected, we are so grateful and will be recommending and using her services again!
Sent by Tabitha Mansel-Thomas
Cardiff 18/11/2018
Thank you so much Lisa for helping to organise our month long trip to New Zealand and Australia. We would 100% recommend her to anyone booking any trip. She made the whole process so much easier and gave so much helpful invaluable advice along the way! We had lots of parts to our trip which Lisa sorted for us making the whole process a breeze - from flights, hotels, hire cars and campervan and even a Maori experience evening which was fab! She is very approachable and flexible, and made lots of little amendments to really personalise our trip before booking which made the process hassle free. The TC app was also super handy to use whilst away to remind us of hotel addresses, flight times etc! Thank you Lisa for helping us plan the trip of a lifetime xx
Sent by Jenny Miller
Stratford-upon-Avon 11/11/2018
I cannot thank Lisa enough for planning my recent trip to New Zealand! There was so much I wanted to see and do and I didn’t think it would be possible in just 9 days. However Lisa managed to fit it all in without the itinerary feeling rushed. It was a stress-free, awesome holiday! Lisa sorted everything from the flights and hotels to the hire car and excursions. Her own experience and knowledge of the country was invaluable and I cannot thank her enough for everything she did! I would most definitely recommend her.
Sent by Gina Groom
Market Drayton 22/10/2018
Lisa went above and beyond to make sure our honeymoon was perfect. This included changing our itinerary dozens of times till we were happy, organising special surprises with our hotels, such as al fresco candlelit dinners, and even sending us personalised cards and gifts before we left. From the first phonecall, through booking and then landing back in the UK, we were made to feel like the most important people to Lisa and she went out of her way to do that. She was very patient with us and never pressured us into agreeing to anything we didn't want. Would definitely recommend Lisa and looking forward to her planning our next getaway.
Sent by Olga Nannicini
Leamington Spa 22/09/2018
Most impressed with the way you questioned me closely about my holiday likes and dislikes and based on my answers put together the most perfect package which actually exceeded my expectations. I am so pleased that I have already started recommending you to friends.
Sent by Mike Tucker
Leamington Spa 11/09/2018
I was put in touch with Lisa by a friend of a friend as someone who could assist with planning my USA road trip earlier this year. I was travelling from Washington DC to San Francisco riding a Harley Davidson and then swapping my bike for a car to travel down the coast highway to Los Angeles before flying home. The road trip and motels along the bike route were all sorted by the bike hire company however the hotels in Washington DC, San Francisco, Los Angeles and coast route along with flights and car hire hadn't yet been arranged.
Never having been to the West Coast of the USA before I wasn't sure where to stay in San Francisco or Los Angeles and which stops to make on the coast road down. However after several conversations with Lisa, all was sorted and arranged, not only were hotels, flights and car hire booked but several excursions were included. She was very knowledgeable on the area and imparted a good deal of useful information which only enhanced the experience. Even when one of the party had to drop out at late notice Lisa took this all in her stride and managed to rearrange the trip so that cancellation costs were kept to a minimum. For which the gentleman in question was very impressed!
The highlight of the trip has to be staying in the SeaVenture Beach Hotel in Pismo Beach, which was amazing. You walk out of the hotel straight onto the beach. Anybody going that way just has to stay there!
I'm planning a 4 month trip to Japan, the Philippines, New Zealand and Australia next year but not without first consulting with Lisa!
Thank you for all your efforts this year and I'm looking forward to next years trip already!
Sent by Georgina Chandler - Hurst
Birmingham 31/08/2018
We met Lisa at a wedding fair last year and we are so glad that we did!
We’d never used a Travel Counsellor before so didn’t really know what to expect. We hadn’t really given the honeymoon that much thought and it had been on a bit of a back burner as we were sorting out the dress, suits and bridesmaid’s things out at the same time. We had a couple of ideas in our head but nothing set in stone. We discussed these with Lisa and told her about some of the things we were into (history, politics, drinking and Sex and the City) and she came back with such an amazing package!
We spent 7 nights in New York City and 4 nights in Washington DC. It was honestly the best holiday we’ve ever taken and I don’t think any other holiday will come close!
Lisa found us two really great hotels in two really great locations! She also booked us in for some amazing tours and experiences that we’d have never even considered had it been us that organised it!
Having Lisa organise the honeymoon took such a weight of our minds and gave us one less thing to worry about. If there was anything that we wanted changing or to discuss, it was never a problem and Lisa was more than happy to talk to us when best suited us.
Lisa offers a very personal and highly professional service that travel agents/the Internet doesn’t provide which is really nice in this day and age.
We can’t recommend Lisa enough. We are already looking forward to planning our next trip to the US with her and we have no doubt that she will organise something amazing for us!
Thank you so much Lisa.
Sent by Grace O'Sullivan
Walton on Thames 29/08/2018
Lisa did a fantastic job on my holiday to Bali this summer! Everything was so easy and she was incredibly accommodating and responsive. Whilst in Bali we experienced an earthquake in which Lisa was instantly in touch to provide us with information and options- I don’t know what we would have done without her! Highly recommend!
Sent by Sophie Poduval
Kingswinford 21/08/2018
Lisa has been so helpful for us! But more than anything she has been patient!! We have changed our minds so many times before booking our honeymoon and Lisa was so patient with us. She got to know us and understand us and therefore suggested the perfect resort and holiday to suit Elliott and I! Thank you so much Lisa!
Sent by Karen Coleman
Warrington 27/07/2018
Lisa arranged a fantastic trip to Russia for me, my husband and my two adult children to celebrate my 50th birthday. She couldn’t do enough to help especially when I was struggling to get tickets for the ballet. And all her suggestions for tours and hotels were just perfect.
I can’t recommend her highly enough and will definitely be using her again.
Sent by Sharron Hartley
Blackburn 13/06/2018
Lisa has helped myself and my fiancé to plan our amazing honeymoon to Hong Kong and Australia, From the moment I spoke to Lisa I was excited and knew she would build me a fun, amazing and memory making itinerary. We are over the moon with the amount of knowledge, time and patience Lisa gave us and for all the many recommendations in order to get us a trip of a lifetime, we honestly cannot wait to start our adventure and I would recommend Lisa 100% to anyone looking for a holiday/trip /adventure loaded with memories. Thank you again Lisa I will never forget what you have done for us and how hassle free you made it (especially on top of planning a wedding) Sharron and Stephen xxxx
Sent by Claire Bill
Rugeley 15/05/2018
Lisa is amazing! She guided us every step of the way in creating our perfect holiday. She found the best hotel suited to our needs and has made sure our trip is going to be full of new experiences. She has gone above and beyond what we expected, thank you Lisa for the time you have spent creating our perfect trip to Bali
Sent by Malcolm Drew
Portsmouth 17/03/2018
Lisa has arranged numerous fabulous holidays for our family all around the world in top hotels I would not of imagined I could have afforded. I have given her many last minute trips to arrange and late changes. She has gone the extra mile to help and nothing has been too much trouble. In the rare event there has been any problems while we have been away she has spared no effort to sort them. I would have no hesitation in thoroughly recommending her very personal service and attention to detail and personal preferences to anyone.
Sent by Samantha Edwards
Warwick 15/02/2018
Very helpful and lovely to deal with, I've already been singing Lisa's praises to friends and family to keep in mind for when they book their next holiday. I found picking the right holiday very difficult with so many options but Lisa helped to narrow down the choice and get the best deals. The whole process is made so easy!
Sent by Jenny Gwynne
Moseley, Birmingham 21/01/2018
Lisa is amazing! I gave her a multi-country multi-flight trip for my family with a specific budget as I couldn't find flights myself within our price point. Not only did Lisa find wonderful flights for us at the specified price but her customer service was outstanding. She checked in with us along the way and even called us in a different time zone and country to help rearrange a very important connector flight that we would have missed due to a snowstorm. It was really helpful knowing Lisa was there to assist along the way. I have never used a travel agent before and Lisa couldn't have made things more easy and accommodating for us. We will definitely turn to her for all future trips!
Sent by Harriet Forkin
King's Heath, Birmingham 12/01/2018
Lisa has been amazing in organising a special trip for me and my mum to NYC! Lisa takes all the hassle out of organising and can recommend and advise on everything! I can’t believe I haven’t used an independent agent before but I will be doing so from now on!
Sent by Debbie Harvey
Wolverhampton 21/09/2017
Lisa is absolutely brilliant! We have used her for years, whilst she was with her previous company, so when we came to book our latest holiday and found out she'd moved on we tracked her down, there's no one else we would want to use! Everything has always been absolutely perfect with the trips she has organised for us from the very first enquiry phone call and then all the way through the most amazing holidays! The TC app is fantastic and really helps us keep an eye on our plans. Would recommend to all without a seconds hesitation. Thanks Lisa
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I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
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