Lou Wallace
My expertise
I'm based in
Edinburgh
It's Nice To Meet You
Hello! I’m Louise Wallace.
Your Local Travel Expert in Musselburgh & Beyond.
Based in the beautiful coastal town of Musselburgh, East Lothian, I run Niall and Louise Wallace Travel Counsellors alongside my husband, Niall. Although I’ve lived and worked in the Edinburgh area my entire life, my heart is often scattered across the globe, searching for the next incredible experience for my clients.
From Software Bugs to Sun-Drenched Shores
My journey to becoming a Travel Counsellor wasn’t a straight line, but every step prepared me for what I do today. For years, I worked as a Quality Assurance Engineer, hunting for bugs and glitches within software. That career drilled a "perfectionist" mindset into me. I learned how to spot the tiny details that others might miss.
Eventually, I began supporting Niall in the travel business as his assistant, and I quickly realized that my technical precision combined with my obsession for travel was the perfect match.
When the opportunity arose to officially join the Travel Counsellors family, I didn’t hesitate. I traded "debugging code" for "de-stressing travel," and I love it!
A Family That Explores Together
If there is one thing I want my clients to know, it’s this: Adventure doesn't have to stop when you have a family. I live with Niall, our three energetic young sons, and our two black labs, Meg and Mabel. We even recently welcomed a leopard gecko into the family—a direct result of the kids being inspired by the wildlife we encountered on a recent trip to Thailand!
I didn't travel extensively as a child, but I have certainly made up for it as an adult. Whether it’s navigating the rugged wilderness of Alaska (a personal favorite for the breathtaking wildlife), exploring the vibrant streets of Thailand, or enjoying the magic of Florida, Dubai, and Canada, we travel as a pack. I know firsthand the logistics, the challenges, and the pure joy of world schooling my children through real-life experiences.
Why Book With Me?
In an era of endless search engines and confusing fine print, I offer something a website can’t: A personal relationship.
Being a Travel Counsellor means I combine my personal "on-the-ground" travel insights with the world-class backing and financial protection of the Travel Counsellors brand. My goal is to provide a level of customer service that is truly unparalleled.
• Detail-Oriented: I use my QA background to ensure every booking is seamless.
• Stress-Free: I take away the uncertainty and the hours of "tab-switching" research.
• Always There: From the first spark of an idea until you’re safely back home, I am available to answer every question and handle every query.
I am deeply committed to every person who trusts me with their precious holiday time. It would be my absolute pleasure to exceed your expectations and craft a journey you’ll remember forever.
I can’t wait to hear where you want to go next!
Louise Wallace
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Why use a Travel Counsellor
Let's plan your dream trip together
Tailor-made for you
Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.
Personalised service. Always
When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.
Stress-free travel, and more time for what matters most
I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.
Support when it matters most
If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.
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