Lucy McNeil

Always receive a first class service, thank you so much Lucy.

Lucy's service, expertise and travel knowledge was exceptional for my cruise booking.

Lucy was really helpful especially as it’s not a straightforward booking - tying on with other family members with different schedules! I appreciate her patience and help to get exactly what we required!

Fantastic service, couldn’t be happier.

Lucy has booked some amazing holidays for us over the years and we would have no hesitation in recommending her to all our friends and family.

Excellent service, picked the perfect holiday for me and communication was brilliant would highly recommend.

Great service. Reliable and professional throughout the process. Old customer, returning. Thank you Travel Counsellors.

Lucy has been a delight in assisting us with our holiday plans. She provides clear and prompt information and is always available to assist us if we have additional queries.

I was recommended to use Lucy McNeil to assist in organising a summer holiday for me and my family. There are 15 people going over 3 generations so a considerable amount of different requirements for each age which was a little testing at times but Lucy is not one for giving up. We have found a lovely looking hotel in Portugal for the summer of 2023. Lucy is extremely efficient and personable and very friendly. She picks up the phone when you ring and if she’s out and it’s the answer phone you get a reply very quickly, always the same day. Likewise with emails, her response time is almost instant. We were in communication a lot for 2 or 3 weeks whilst looking for a holiday and there were a couple of suggestions that weren’t quite what we wanted, sometimes because we changed our mind on things but she didn’t once make me feel as though anything was too much trouble for her. Her quotes are clear, detailed and concise, containing all the information you require. I would have no hesitation in recommending Lucy, she is much easier to deal with than the high street travel agents I have dealt with in the past and didn’t want to book the various room scenarios and some going for 7 and some for 10 days on the online platforms.

We used Lucy for the first time in September and from the get go it was a great experience. Nothing for us to do and every thing taken care of in a slick and professional manor. Thoroughly recommend Lucy McNeil to anyone looking to book a trouble free holiday. Thank you Lucy

Lucy is brilliant and goes above and beyond to ensure we have the most wonderful holiday experiences.

Lucy was very helpful, friendly and knowledgeable. Quick to respond and accurate with her information. I will be asking her about future holiday options for sure!

We would definitely recommend Lucy and look forward to booking a future holiday with her. Great, friendly service through all our calls and emails. Thank you!

Great service provided by Lucy, cannot fault it!

Lucy has been amazing organising family holidays and a group skiing trip. Nothing is ever a problem and she is so wonderful to deal with. Would definitely recommend and will be using for all holiday now!

Lucy was very professional yet made me feel like I was her only client. She knew exactly what I was looking for and found me the most amazing places to choose from. I have already passed Lucy's details on to a number of people.

Lucy looked after us very well and found us exactly what we were looking for in a short break. We would definitely use her services again and certainly recommend her to family and friends.

This time I have just booked flights - and what a delightful experience it's been so far. Now planning to go away in Spring next year and we'll book through Lucy. Customer service like I thought had been totally forgotten in our automated world! Such a refreshing change. Pricing between going direct and booking via Lucy is very small (I was pleasantly surprised) with the difference more than justified by Lucy's attention and assistance. Next time I will not even bother looking online at all (it's a nightmare!!!) - I always used to book direct to save that little extra money (but think I spent at least that in lost work!). Thank you.

Lucy couldn’t do more to help with booking our summer holiday, even contacting the hotel we liked direct with questions. 100% effort and nothing was too much trouble, we wouldn’t use any other company. She totally takes the hassle out of the process.

Lucy took the time to chat to me to really find out what we wanted as a family, and came up with several options. We are really pleased with the package she has put together for us, at a price we feel is competitive.

We would absolutely recommend Lucy and Travel Counsellors. All emails and messages were answered extremely promptly and we had several options to choose from for our budget. This is the second time we have booked through Lucy and she is fantastic! Thank you

As always Lucy provided an excellent service providing us with a range of options to suit our needs and assisting with the booking in a timely manner. Lucy always makes deciding on and booking a break a stress free experience.

I've already recommended Lucy to a friend and they’ve booked something. Fantastic service and communication, makes booking a holiday so much easier.

Took the stress out of getting my kids away. Was great to deal with, ascertained my needs and delivered first time at a reasonable price. I have already sung Lucy's praises both verbally and on Facebook. A great experience, a big, big, big thank you Lucy McNeil!

Excellent and prompt service. Wouldn't hesitate to recommend Lucy.

Lucy was brilliant in searching for our exact needs for a break in the sun, Very helpful and also prompt in replying to my numerous questions. Found us just what we required, we can’t wait to go. Would highly recommend her to all my friends.

A very professional service from Lucy, who was also very personable.

If the holiday is as chilled as the booking experience, we are on to a winner! Would definitely recommend for a hassle free holiday search, knowing you are getting the personal touch of an expert.

Lucy has been brilliant form day one, always really quick at getting the information we needed without any trouble and looking at the options that suited us rather than the travel company. We will be using Lucy for all our holidays in the future, the personal touch to the whole process is worth every penny.

For someone looking for a Travel Counsellor I wouldn't hesitate to recommend Lucy. Passionate about her job, she listens carefully to the needs of a client to achieve their ideal holiday. This is the third year we've used Lucy to help us plan our holiday.