Top tier service I can’t thank Melanie Mitchell enough for how much she assisted us throughout our holiday planning. We had an unforeseen circumstance which meant having to change our holiday dates and she sorted it out straightaway and gave us such peace of mind throughout. I can’t imagine booking a holiday without Melanie’s top tier service from now on and wish I’d found her sooner!

Melanie has arranged many trips for me and also friends I have introduced. I will no doubt ask for her help again.

Mel is just brilliant nothing hard very simple and always on hand night and day and feel totally secure ..

Mel is always willing to listen to our needs and come up with options to best match them. She is efficient and responsive. I wouldn’t hesitate to recommend her to family or friends.

New Orleans/Miami Booking I have already recommended Mel to my daughter, and cannot fault any element of the process of booking our holiday with her, Mel is extremely professional, very helpful, and has such a great style and a real measured way of working with you. I will continue recommend Mel to friends, family and colleagues

Fantastic experience! 5 Stars! A very well organised holiday by Mel! We all thoroughly enjoyed our holiday to Marrakech. The hotel was amazing - with fantastic staff and great service. Would highly recommend for your travel bookings. Such a great comfort knowing our holiday was in safe hands. Would continue booking with Mel in future - as she was a great help and adapts to your needs/preferences.

Our trip to Paris My travel counsellor, Mel, was excellent and understood our wishes for our recent trip to Paris. Every excursion was well organised. She also included information on extra places we could go to see and where to eat, etc. Also having all our travel itinerary and documents on the app that we was really useful. We felt in very safe hands.

Mel seems to know me so well now and has catered everything to make my holiday feel really special. She was always available to me if I needed her for anything.

I can’t recommend melanie mitchell enough . I always book my holidays with mel as she always goes that extra mile the service is fantastic . She knows what we like but also advises us well . Personal service is excellent . Nothing is too much trouble . I can always go away with peace of mind knowing my holiday has been booked with protection . Thanks mel for my upcoming trips you have organised .

Melanie from Travel Counsellors, could not have been more helpful. The trip was so well organised in every detail, and Mel kept me upto date in terms of Visa's, Check In, and sharing some great sightseeing tours for us to do whilst in America. I will definitely organise more trips through Mel.

We have booked numerous trips with our Travel Councillor Mel Mitchell. The quality of customer service and destinations have been exceptional. Whether it’s skiing in the USA or a summer in Provenance every detail is catered for. In every instance our expectations have been exceeded. But most importantly when a problem has occurred in our case a flight cancellation at the last minute, Mel calmly had it sorted before we were even aware, in my opinion the true test of quality service is when a problem occurs and how it’s dealt with. We wouldn’t book our trips with anyone else. Thanks Mel . From The Dicconson family, Yorkshire.

Excellent as always As always Melanie arranged excellent flights, the transfers were seamless and the communication fantastic. I am truly confident in Mel’s experience & have already booked again with her.

Melanie Mitchell is the best! Every trip I take of late has been put together by Melanie Mitchell and I can’t tell you how grateful I am for the level of expertise and organisation Mel puts in. Things often go askew when travelling - at the airport, customs holdups, mix ups, but my confidence to travel without hiccups is always good with Mel. I will always plan my trips with Mel for the foreseeable future. Thank you

Melanie goes above and beyond… As usual Melanie goes above and beyond every time! From assisted travel to making sure all reasonable requests are actioned. She was able to give the recommendation based on other clients experiences, this was invaluable. Looking forward to my next trip already and will definitely be booking with Melanie.

Melanie was so attentive to all my… Melanie was so attentive to all my requests, and made our trip so seamless, thank you so much for organising the best trip for us Melanie, would highly recommend!

Trip To Malta Our trip to Malta was perfect thanks to the professionalism of Melanie at Travel Counsellors. She attends to every detail to ensure that your holiday is a wondeful, enjoyable experience.

Wonderful Trip I have to say Melanie at TC made the travelling journey a delight. Everything from our flights, transfers and cruise ran smoothly. The hotel booking in Rome was in a perfect location to see some sights. Thank you Melanie will definitely use Travel Counsellors again 😊 👍

I cannot speak highly enough about the service that Mel gave, and would recomend her to all freinds,family and colleagues. Mel is extremly professional and has such a great way about her.

Once again excellent service and a holiday tailored to our requirements. Highly recommend

Mel brilliant at her job !! Always peace of mind booking with Mel because if I have a problem I can call her night or day !! Mel has become more of a friend. Always on the end of the phone she’s just wonderful ..Thank you x

Melanie is amazing. Have and always will recommend her and Travel Counsellors.

Totally trust everything you say as you’ve been working in this job for a long time. Your approach is excellent and you just seem to know what your clients need. Your telephone manner is great and it’s always helpful. Thank you!

Mel took all the hard work out of looking for a holiday that was just right for us. Just gave some basic details, including budget and window of time and bosh … we are off to Grenada. Can’t recommend enough - you won’t be disappointed if you choose to use Mel to sort your holiday plans!

Great professional friendly service. They dot ALL the 'I's and cross all them 'T's. Hassle FREE!! WONDERFUL XX

I have enjoyed working with Mel. She was very helpful and accommodating, and was of huge help to us in a crisis. We could not have asked for better service.

I would highly recommend Melanie to arrange any travel itinerary and we have already recommended her to our friends, family and colleagues whenever possible! Melanie takes time to check best possible flights, hotels and transfers for each holiday we have booked through Travel Counsellors and gives recommendations/advice when appropriate. And, if things do not go quite to plan, a solution is immediately found to take any stress out of our holiday.

Absolutely fantastic service offered. Melanie manages all your expectations and handles the whole process reducing any stress or concerns about your pending holiday.Highly recommend.

Melanie is always very professional and helpful. My husband and I often change our mind or want to know more and Melanie is always there with as much information as she can find. It is very reassuring to book with Melanie.

I have found Melanie to be extremely helpful indeed. I have given her a wish list and she comes back with a potential itinerary after checking with her colleagues in other countries. I feel that I can relax! I have already recommended her to my friends and family

Mel was incredibly knowledgeable, efficient and kind. She listened to what we needed and tailored a holiday that exactly met our needs. She contacted the resort and quickly established the answers to our follow up questions, and her friendly approach meant we felt confident sharing our concerns. I would highly recommend her to anyone planning a holiday because she took all the worry away.

Melanie was recommended to me by a friend. She was very responsive and pleasure to deal with.

Mel always goes the extra mile!

Melanie is just the best she’s kind, thoughtful And always goes out of her way. Mel does not do the extra mile she does the extra !!! Extra !! Miles ??Remembers birthdays too just like a friendship she’s great !! Big thank you to Mel x

She is brilliant - good advice on when to book!

Mel is just the best !! First class service very attentive !! Always on call 24/ 7 she never stops !! She’s just amazing just like having a friend ! My husbands 60th very special trip !! Lovely cards and champagne too who does that !! XThank you Mel lots of love x

Mel always delivers the best service. I know I will get the best holiday and my needs and requirements are always considered and met.Always a pleasure.

Mel has been such a huge help in booking our forthcoming honeymoon, I'm really pleased that I decided to ask her advice.

Melanie is always very professional and helpful. My husband and I often changes our mind or want to know more and Melanie is always there with as much information as she can find. It is very reassuring to book with Melanie.

Melanie is an amazing Travel Counsellor, nothing is too much trouble and I feel confident that my holidays will be just as expected, or exceed my expectations ! Melanie is efficient, personable and extremely friendly, I would and have no hesitation in recommending her services to both friends and family.

Melanie is a true professional. She answers all queries quickly and succinctly. She always gives sound, honest advice. Melanie is a trusted advisor who I would always use for holidays which can be difficult to arrange. Thank you.

Melanie was friendly and listened to exactly what we needed. After a very difficult 12months, Melanie was able to take the stress away and arrange everything for us. We are SO looking forward to this much needed time away, and I have every confidence in Melanie that it will be perfect. Thank you so much

There is no doubt, always going to be a 10! We wouldn't have been on the amazing trips we have without her help, we would have given up long ago!! Thanks x

Melanie provides a friendly accessible service with personal touches. Nothing is too much trouble and she is very reliable. Very impressed - every time!

Melanie is always very professional and helpful. My husband and I often change our mind or want to know more and Melanie is always there with as much information as she can find. It is very reassuring to book with Melanie.

I have always wanted to travel to Las Vegas and Mel has worked extremely hard sourcing the perfect holiday. I am so excited and it will certainly be a trip of a lifetime. I can’t thank Mel enough for making my dream come true!

She is brilliant - good advice on when to book!

Mel always goes the extra mile!

Always available! Always listens to our requests and wasn’t annoyed when we said no to a suggestion! Will definitely use again.

Don't know what we would do without Melanie now when it comes to finding fantastic holidays, she has helped create some unbelievable memories and takes the strain out of absolutely everything! Would highly recommend!

amazing service and always keeps us up to date

superb and friendly service for our impending trip to India !

Melanie puts the joy back in to travelling. Responsive, knowledgeable, experienced and the ultimate professional… but my experience has left me with a very important question.. Why oh why did I not use Travel Counsellors years ago???!!!

Melanie has been an absolute superstar in booking the entire holiday to include all of our requirements. We would HIGHLY recommend!

Wonderful hassle free

Mel is brilliant- simple no other way to describe her. She makes travelling easy! I have already recommended her to many other people

We love Mel! She takes the stress out of everything and knows exactly who to call to sort out by issues.

Melanie has been great - she really listened and worked hard to find what we wanted. Thankyou.

Melanie has been a wonderful support from start to finish in organising our cruise. She has been totally professional throughout and always answers any questions quickly. She is a pleasure to deal with. Thank you.

Mel always has so much local knowledge on each of the holidays she sources for me.

Highly recommended, nothing is too much trouble and always done with a smile!

Mel was Extremely efficient and she took any stress out of booking a holiday. She was amazing.

I have used Melanie to book several holidays and it has always been perfect. She is friendly, efficient and her choice of holidays for me are always spot on ! I would and have recommended her to my family and friends.Always a great service!

Well just Amazing service !!! Very thoughtful too even received flowers when I had op on my teeth !! Attention to detail …excellent service and Mel very kind and thoughtful and seems to read your mind and knows what I like and don’t like … thank you x

Melanie is really professional

Very likely to recommend. Very good service.

Melanie always provides a very personal experience

Well what do I say, Mel is just brilliant and thinks of everything!! Nothing is too much trouble !! Always helpful and responds immediately just perfect ! Mel has become a friend too and is always at the end of a phone !! Just great !! Thank you so much !!

Melanie is absolutely wonderful. She makes everything so easy. I have already recommended using her to my friends. Thank you so much Mel

Melanie puts her customers first and then does everything she can to ensure their holiday is a success. Great attention to detail and a personalised approach.

Melanie goes above and beyond to make sure that we are happy - could not recommend her highly enough. Thank you so much

Excellent service with prompt communication. Friendly and supportive counsellor.

Nothing is too much trouble and Mel always goes above and beyond to ensure we have the most fabulous holidays !!!

Friendly and extremely professional and once again obtained exactly what we required at the right price.

Mel has been so helpful and accommodating. We kept changing our minds and asking for different quotes and nothing was too much for her, to create our perfect honeymoon. Thank you Mel.

I can’t recommend Mel highly enough. The service and commitment to our travel needs is second to none and she always goes the extra mile to make sure we have the perfect holiday

Melanie has done a great job booking ski trips for us over the past two years. She thinks of every detail to take the hassle out of it all and is always contactable and very responsive. Most impressive. Thanks Melanie.

Melanie has been amazing.I will recommend and be back year after year!

Melaine Mitchell was absolutely BRILLIANT her attention to detail is second to none. She was very helpful and professional nothing was too much trouble. We would definitely recommend her and use her again.

Melanie has made our trip effortless and stress-free, especially at one day's notice.

Mel has been brilliant. She is nothing but patient and enthusiastic with my endless ‘but can we just add this’. She works tirelessly to ensure everything is just right and gets back to me so quickly. A pleasure to work with I don’t think I could ever book my own travel again!

Extremely helpful, professional and knowledgeable

Wonderful personal service - it takes away all the stress of planning a holiday!

Brilliant service. Very responsive to any queries

Mel has been very helpful in every aspect of my booking and I would not hesitate to recommend her

Melanie always goes the extra mile to help get everything just right for her clients.

Outstanding service throughout

Melanie is a star, I was so happy to put my holiday completely in her hands. She negotiated hard to get me the best deal and the perfect match for my family.

I have used Mel on several occasions and she is friendly, organised and professional and my trips have always been a success. Thank you ! I would and have recommended her to friends and family, some of whom have also used her expertise and have had the some experience as I have had. So a deserved 10 !

Always so helpful and knowledgeable. I trust Melanie 100% to achieve fantastic holidays for my family

Melanie is great to work with. She did a super job making sure that all of the details were to our liking. Very patient in handling our changes.

Melanie dealt with my holiday with a five star service and her attention to detail is something i have never experienced at any other travel agents. We have ended up with the perfect holiday at a much better price than i had anticipated with extras thrown in too. I could not recommend this company and Melanie any more!

Melanie always gives personal and professional service.

Excellent friendly service

Very experienced and basically does the intricate research for you. Has the contacts, and knowledge which you wouldn't necessarily find on the internet. Thanks

Mel organised our trip last minute with professionalism and listened to our needs. Fantastic.

Very friendly and accommodating to exactly what I was looking for always going that extra mile.

Amazing service. Willing to go above and beyond to make the whole booking process as stress-free as possible!

Nothing is too much trouble in the search for the perfect itinerary no matter how many times we change things!

Melanie has been absolutely great in helping us find accommodation in given locations that always turn out to be exactly what we need, not to mention her help and guidance regarding the booking of our trips on a general level. Her enthusiastic and determined support never fails us, and her extensive knowledge and experience is very clear as she is always full of helpful hints and tips. I absolutely do and have recommended her to friends and family, and will continue to do so. Thank you Melanie.

My husband and I have recently returned from our honeymoon in Tanzania and Zanzibar, and it truly was a trip of a lifetime. The service we received from Mel in the booking and execution of this trip was nothing short of outstanding. Mel provided us with her knowledge and expertise in putting together the perfect itinerary, and guided us every step of the way. We also really appreciated the personal touches that Mel arranged for us through her extensive network. Any questions we had were answered promptly regardless of the time of day, and Mel also seemed to anticipate the questions we didn't ask and provide us with answers! Mel has a very confident and passionate approach to her work, which instantly puts you at ease and builds on the excitement for your trip. We felt very reassured knowing that Mel understood our needs perfectly and had every detail under control. Therefore, it should come as no surprise that I wouldn't hesitate to recommend Mel, and we are already looking forward to working with her on our next trip!

I don't like package holidays and I find it very time consuming dealing with these things myself.so I turned to Melanie for help. I gave her a small brief and I found Melanie extremely helpful, patient and knowledgeable in her chosen field. Her time response was on spec getting back to me very quickly with more than one option and pricing. A very straight forward process using this company I would, have and will recommend her to my friends and family

Melanie is super efficient and can’t do enough for you, an absolute star.

Melanie always goes beyond the call of duty to ensure her customers get the best booking experience and the best holiday and I have no hesitation whatsoever in recommending her

I don't like package holidays and I find it very time consuming dealing with these things myself, so I turned to Melanie for help. I gave her a small brief and I found Melanie extremely helpful patient and knowledgeable in her chosen field. Her time response was on spec getting back to me very quickly with more than one option and pricing. A very straight forward process using this company. I would, have and will recommend her to my friends and family.

Mel has provided us with a truly personalised service and is swiftly sensitive and efficient to meeting all our needs - fantastic, thank you!

Mel was super fast and efficient, very helpful and used her knowledge of the travel industry to our advantage. Would use again and reccommend to anyone!

Very thorough research and support given at the planning stage.Very prompt service with documentation.I have recommended the company to others.

Great service, all our wishes and more taken into consideration.

Mel is totally Brilliant. She once again booked us another dream holiday and she spent hours searching for the perfect hotel for our family with the particulars and budget we had. She even checked availability every hour to get the 2 rooms we required.The best.

The most helpful travel agent I have dealt with.

In my dealings with Melanie I have always found her to be highly professional, friendly, efficient and she always delivers exactly what I want in a holiday. So much so I wouldn't go anywhere else for my travel arrangements.

Fantastic service, very helpful. Listens to my needs and delivered amazing customer service. Won't go anywhere else to book my holidays.

If there was a higher number to rate your service I would give it absolutely fantastic 1st class

I would say that "most likely" has resulted in already recommended to friends and family. Melanie's help in planning and securing not just a holiday but planning a very special occasion. The regular updates combined with the knowledge of the travel industry made me feel at ease and that I certainly made the correct decision. Thank you.

most helpful and patient.an overall excellent experience

Melanie is fantastic at her job. So helpful will be in touch with her again to help plan our summer holiday

Melanie is extremely, helpful, informative and has always given first class service. I have and will continue to recommend Melanie to friends, family and colleagues without hesitation.

Very thorough research and support given at the planning stage.Very prompt service with documentation.I have recommended the company to others

have never experienced such good and professional service

Melanie was fantastic took a stressful situation away and just organised everything down to the minor detail. Very professional and very personable

Melanie went above and beyond to ensure our trips in Hawaii were exactly what we were looking for. The whole experience was hassle free and she made our trip so memorable :) It really was the holiday of a lifetime!

Found the whole experience very painless. Melanie worked extremely hard to help us find the holiday we wanted. Many thanks

A very efficient and personalised service. Impressive!

Melanie was extremely helpful and her friendly service took the stress out of booking a holiday we had to arrange at fairly short notice. Thank you.

I have been so pleased with Melanie's professional help, advice and service, that I had no hesitation in immediately recommending her to family and friends

Melanie was certainly on the ball. Answered our questuins and amended our itinerary to suit us. Highly recommendU and S

This is the second hoilday I have booked with mel she is wonderful and makes it her priority to find the best hoilday for you . Very happy customer , I recommend her to all my friends and family

Very impressed excellent service will definitely use again and will recommend to friends

The most professional travel agent I have ever used, always great service, nothing too much trouble, I won't go anywhere else now.