Paula McClumpha

I'm based in

Ryde

Available for new enquiries

It's Nice To Meet You


Travel has been a part of my life for as long as I can remember. My name is Paula McClumpha and for over 40 years I have helped people turn their travel dreams into real memories, with the last 16 years spent caring for my own customers as a Travel Counsellor.

Some of my favourite moments are the ones my clients share with me afterwards: the couple who sent a photo from their overwater villa in the Maldives, toasting a special anniversary I had helped them plan for months; the family who finally saw the Northern Lights in Iceland after we carefully chose dates and locations to give them the best chance; the nervous first‑time visitors to South Africa who came home already planning their return. I feel genuinely privileged to play a small part in those stories.

Over the years I have organised an incredible variety of trips all over the world:
safaris in Africa, cultural journeys across Asia, coast‑to‑coast adventures in North America, explorations of South and Central America, island‑hopping in the Indian Ocean and the Caribbean, epic journeys across Australia and New Zealand, and escapes closer to home throughout Europe and the UK. I have covered every continent, creating carefully crafted multi‑centre itineraries, special honeymoons, cruises, city breaks and relaxed beach or countryside getaways. Each trip starts in the same way: with a conversation about what matters most to you. Is it wildlife and adventure, lazy days by the pool, local food and culture, or simply some much‑needed time out?

My corporate clients have their own stories too. I have project managed conferences in Dubai and Bangkok for delegates flying in from all over the world, and handled complex business travel to places like Saudi Arabia and Australia. Behind every itinerary there is a person relying on everything running smoothly, and I never forget that.

What my customers tend to appreciate most is that they know me, and I know them. I take time to understand your preferences, your worries and the little touches that will make your trip feel special. I am here to reassure a nervous traveller, fine‑tune a dream honeymoon, or step in quickly if plans suddenly have to change. You are never just a booking reference to me.

You will always be able to contact me while you are away, whether you need help rearranging flights or simply want a recommendation for a restaurant, a beach or a hidden gem to explore. My aim is for you to feel looked after from the very first enquiry until you arrive safely back home.

If you would like a trusted, familiar person to plan your next holiday or business trip, I would be delighted to help write the next chapter of your travel story.

You can reach me on 07813 302017 or email paula.mcclumpha@travelcounsellors.com. I look forward to hearing from you.

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Explore my guides and blogs

An all inclusive to remember - by Rebecca Harris

An all inclusive to remember - by Rebecca Harris

The Constantinou Bros Asimina Suites Hotel in Paphos has changed my outlook on all-inclusive hotels. A luxurious, 5 star, adult focused (over 16’s), all suites hotel with its own beautiful sandy beach and 2 outdoor (interconnected), freshwater swimming pools We stayed just the one night at the Asimina Suites in Paphos, as our villa was not available until the next day. We arrived late (01.30am) b

07 Feb 2020 3   min read

Malta A Trip To Remember!

Malta A Trip To Remember!

Weekend wanderings down cobbled streets, an idyllic sense of culture woven through the fabulous island of Malta. Whether you’re headed for shops or a spot of sunshine to break up a gruelling British winter, Malta is a perfect get away spot. Valletta Malta’s diverse and cosmopolitan capital situated in the south east, is bursting with baroque architecture, shops and a real sense of the tradit

20 Jul 2018 2   min read

Carcassonne, Pezenas & Montpelier

Carcassonne, Pezenas & Montpelier

We arrived into the very small airport of Carcassonne on low cost airline ‘Ryanair’ from Bournemouth, which is really convenient for people living in the south of England. It was my daughter’s first flight experience so all very exciting! We walked straight out of the airport terminal and across the road to the car hire company, all very close to hand and efficient! Carcassonne: La Cite is a

26 Sept 2011 4   min read

Marbella

Marbella

A girl’s weekend in Marbella! We flew from Luton to Malaga with Easyjet – to stay in the resort of Marbella on the Costa del Sol. We stayed in the ‘townhouse’, an intimate property with a central location in the old town of Marbella, close to Plaza de los Naranjos (the orange square) in the antique area. It was perfect for us - it was a small white washed building, filled with antiques and

23 Sept 2011 2   min read

What my customers say

I took my family, six people including two children under five and my disabled wife to Zakynthos to attend a family wedding. Paula McClumpha managed everything for us, so I didn't have to worry about a thing. With my wife having mobility problems, travelling can be stressful for us, but Paula had thought of everything. She also chose the accommodation, which was perfect for us, exceptionally clean, helpful staff and right on the best beach in town. I have used Paula before, and her service is always this good. Cannot recommend her more highly.

Steve Jordan

Bedford

Enjoying travelling with confidence all over the World Paula McClumpha and all the Travel Counsellors team are really personal when it comes to travel experience! She'll anticipate every possible detail to make my journey more enjoyable. I really feel taken care of and understood. I have the privilege of having experienced her professionalism over and over again for the last 8 years.

Nathalie De Marce

Switzerland

Paula has coordinated and booked my travel arrangements for many years. I am delighted to be able to travel again, with Paula acting for me. Paula is the consummate professional - she is friendly, kind, reliable, & has unrivalled knowledge, I count Paula as a friend & am grateful for her acting on my behalf, for my travel needs.

Susan Hall

Cirencester

Paula McClumpha is an outstanding travel agent who always goes more than the extra mile. She provides a very customer focussed service and has arranged some amazing holidays for us in recent years. We wanted to write this review to thank her especially for the exceptional way she has looked after us this year through all the Covid chaos, rearranging our large group trip at very short notice with all the complexities of flights from different airports and transfer arrangements. Brilliant service.

L Ingleson

Preston

The Personal service in good times AND bad is second to none! Our Travel Counsellor is Paula McClumpha and she is absolutely amazing. I co-run a global training company and we have over 100 trainers across the world all who need flights/accommodation from time to time. Paula's service with all of us is second to none. She helps us as a business manage our travel and sometimes our customers are asking us to arrive at very short notice. Paula is also excellent at helping us when there are travel issues, always in a cheerful friendly and resourceful manner. I recomment Paula not only for business travel, but also for holiday travel. I wouldn't know what I'd do without her.

Christopher Cummins

Maidstone

Paula offers the very best service I have had from any travel company in over 30 years of booking corporate travel. Great at providing good alternatives, looking at ways of cost saving on flights and going above and beyond when flights are delayed/cancelled/changed. Being brutally honest, she probably does too much for her customers - but she is not for the changing! Any in answer to your question, I have already recommended her to friends, family and colleagues already AND they have booked with her! Keep up the great work Paula - you are a star!

Simon Lamkin

London

Paula is professional, helpful and friendly. Paula's level of customer service is beyond all expectations.

Susan Hall

Gloucestershire

Always a friendly personal service, nothing seems too much to ask.

Peter Graham

Farnham

We love booking our holidays with Paula. She is so helpful, professional & interested in us as her customer. Nothing is too much trouble & she takes everything in her stride. Will never use anyone else!

Wendy Gillingham-Reed

Isle of Wight

Business Client - Amazing service. Way beyond what one might expect from a good travel agency.

Sergio De Castro Lobo

Austria

Dear Paula, thank you for your quick and friendly support!

Sabine Kuesters

Germany

Paula has gone out of her way to make a little boy very happy with a dream trip! Thank you...

I PHL

Kent

Paula always gives an exceptional, personal service & she took the time to help us choose our stateroom with care & diligence. I would recommend her personally.

Clare Ware

London

Business Client - smooth process & seemless pick up, coordinating & ensuring that I was looked after as a lone traveller.

Alison Barker

Manchester

Business Client - It is a great experience cooperating with Paula & her agency. She is polite, always eager to find the best possible solution & a really quick responder! Paula keep up the good work!

Kalliopi Ikonomopoulos

Athens

Business client - Paula is amazing - nothing is too much trouble & when things don't go to plan, it is so reassuring, helpful & always finds a solution that works. There have been times this year when I literally could not have managed without her support - I would recommend her to anyone!

Glenda Hurst

Manchester

Business Client - Paula is fast, reliable & proactive. She seems to have a solution to every situation & is also easy to work with. I fully recommend her.

Jasper Meehan

Kent

Paula is always professional, friendly and gives an excellent customer experience. I would not trust anyone else with my special holidays. Thank you Paula.

Susan Hall

Liverpool

Paula is always fast and helpful and I am very pleased with the service both business and personal.

David Little

Oxford

I can not thank Paula enough for arranging and then rearranging our trip due to our lack of decision making. She has been such a calming influence and I value her advice and experience. We wouldn’t have known where to start in planning and booking our trip to South Africa but she has supported us and even being available while away herself, in order to make our booking right for us.

Rachel Bailey

Farnham

Paula has made booking by dream holiday a dream and stress free. I am disabled and therefore alot of things to consider and organise for our cruise. Paula took all that stress away making. Sure every detail was taken care of. Now all I have to do is look forward to our holiday. Couldn't recommend enough thanks Paula

Trudi Bailey

Cowes

Paula did an excellent job sorting out our travel needs and wishes. She was always enthusiastic and very helpful when I contacted her with my many questions and changes. We had a wonderful time in Oman and Qatar all flights, transfers and hotels were excellent. Thanks for all your help Paula and look forward to speaking again when we want to book our next adventure.

Jane Simpson

Hampshire

As ever, Paul always does a superb job to make sure she delivers your travel needs and wishes. She is always so enthusiastic and goes more than the extra mile.

Stuart & Lesley Ingleson

Preston

Paula is a brilliant professional who always gets the best deal for her clients. Planning a trip is a doddle with Paula helping.

Craig MacKenzie

Surrey

Paula has been a fantastic travel agent. She always investigates my requests for flights and hotels thoroughly, and is happy to help me navigate complex travel arrangements. She is also extremely friendly and I enjoy working with her.

Colin Samson

Colchester

Paula you gave so much attention to every tiny detail to ensure we had a fabulous holiday! We particularly enjoyed the free bike hire at our quirky but quietly sophisticated hotel. Thank you for everything!

Elizabeth Edwards

Hertford

Paula has always arranged our holidays very well. From the seats on the plane to the best room in the hotel. She knows exactly what we like most and makes sure we get it. Any problems are dealt with quickly and efficiently. When going away we can relax completely knowing that she is there for us if needed and can not imagine booking a holiday with anyone but her. Long may this continue. Thank you Paula.

Lesley Heal

CHEADLE HULME

Paula has always been very professional and efficient in getting tickets and bookings for me. She has an endearing personality that is rare in these days when most dealings like this are done so impersonally online.

Colin Samson

Colchester

Paula organised the trip of a lifetime to Canada for myself and my partner. She took all of the pain out of the research and booking process and managed the whole thing from start to finish. She worked really closely with us to understand exactly what we were looking for and the itinerary that she came up with was perfect. When we were away, she was always on hand to assist if anything didn't go quite according to plan, which was incredibly reassuring. She was also great at answering all queries throughout the process so that I really didn't have to worry about a thing. Thank you Paula for organising our fantastic holiday. I'm looking forward to my next trip already!

Jacqui Clark

Guildford

Throughout the whole process from initial contact through discussions of itinerary to fine tuning the holiday, it was smooth and hassle free. Having been given an initial itinerary Paula took on board our thoughts and the final product was great. It was really useful to use Paula to plan our holiday in a previously unexplored destination. When we arrived and through all the holiday the arrangements worked well and went smoothly.

Simon Hunter

Fordingbridge

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Tailor-made for you

Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.

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Personalised service. Always

When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.

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Stress-free travel, and more time
for what matters most

I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.

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Support when it matters most

If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.

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