I took my family, six people including two children under five and my disabled wife to Zakynthos to attend a family wedding. Paula McClumpha managed everything for us, so I didn't have to worry about a thing. With my wife having mobility problems, travelling can be stressful for us, but Paula had thought of everything. She also chose the accommodation, which was perfect for us, exceptionally clean, helpful staff and right on the best beach in town. I have used Paula before, and her service is always this good. Cannot recommend her more highly.

Enjoying travelling with confidence all over the World Paula McClumpha and all the Travel Counsellors team are really personal when it comes to travel experience! She'll anticipate every possible detail to make my journey more enjoyable. I really feel taken care of and understood. I have the privilege of having experienced her professionalism over and over again for the last 8 years.

Paula has coordinated and booked my travel arrangements for many years. I am delighted to be able to travel again, with Paula acting for me. Paula is the consummate professional - she is friendly, kind, reliable, & has unrivalled knowledge, I count Paula as a friend & am grateful for her acting on my behalf, for my travel needs.

Paula McClumpha is an outstanding travel agent who always goes more than the extra mile. She provides a very customer focussed service and has arranged some amazing holidays for us in recent years. We wanted to write this review to thank her especially for the exceptional way she has looked after us this year through all the Covid chaos, rearranging our large group trip at very short notice with all the complexities of flights from different airports and transfer arrangements. Brilliant service.

The Personal service in good times AND bad is second to none! Our Travel Counsellor is Paula McClumpha and she is absolutely amazing. I co-run a global training company and we have over 100 trainers across the world all who need flights/accommodation from time to time. Paula's service with all of us is second to none. She helps us as a business manage our travel and sometimes our customers are asking us to arrive at very short notice. Paula is also excellent at helping us when there are travel issues, always in a cheerful friendly and resourceful manner. I recomment Paula not only for business travel, but also for holiday travel. I wouldn't know what I'd do without her.

Paula offers the very best service I have had from any travel company in over 30 years of booking corporate travel. Great at providing good alternatives, looking at ways of cost saving on flights and going above and beyond when flights are delayed/cancelled/changed. Being brutally honest, she probably does too much for her customers - but she is not for the changing! Any in answer to your question, I have already recommended her to friends, family and colleagues already AND they have booked with her! Keep up the great work Paula - you are a star!

Paula is professional, helpful and friendly. Paula's level of customer service is beyond all expectations.

Always a friendly personal service, nothing seems too much to ask.

We love booking our holidays with Paula. She is so helpful, professional & interested in us as her customer. Nothing is too much trouble & she takes everything in her stride. Will never use anyone else!

Business Client - Amazing service. Way beyond what one might expect from a good travel agency.

Dear Paula, thank you for your quick and friendly support!

Paula has gone out of her way to make a little boy very happy with a dream trip! Thank you...

Paula always gives an exceptional, personal service & she took the time to help us choose our stateroom with care & diligence. I would recommend her personally.

Business Client - smooth process & seemless pick up, coordinating & ensuring that I was looked after as a lone traveller.

Business Client - It is a great experience cooperating with Paula & her agency. She is polite, always eager to find the best possible solution & a really quick responder! Paula keep up the good work!

Business client - Paula is amazing - nothing is too much trouble & when things don't go to plan, it is so reassuring, helpful & always finds a solution that works. There have been times this year when I literally could not have managed without her support - I would recommend her to anyone!

Business Client - Paula is fast, reliable & proactive. She seems to have a solution to every situation & is also easy to work with. I fully recommend her.

Paula is always professional, friendly and gives an excellent customer experience. I would not trust anyone else with my special holidays. Thank you Paula.

Paula is always fast and helpful and I am very pleased with the service both business and personal.

I can not thank Paula enough for arranging and then rearranging our trip due to our lack of decision making. She has been such a calming influence and I value her advice and experience. We wouldn’t have known where to start in planning and booking our trip to South Africa but she has supported us and even being available while away herself, in order to make our booking right for us.

Paula has made booking by dream holiday a dream and stress free. I am disabled and therefore alot of things to consider and organise for our cruise. Paula took all that stress away making. Sure every detail was taken care of. Now all I have to do is look forward to our holiday. Couldn't recommend enough thanks Paula

Paula did an excellent job sorting out our travel needs and wishes. She was always enthusiastic and very helpful when I contacted her with my many questions and changes. We had a wonderful time in Oman and Qatar all flights, transfers and hotels were excellent. Thanks for all your help Paula and look forward to speaking again when we want to book our next adventure.

As ever, Paul always does a superb job to make sure she delivers your travel needs and wishes. She is always so enthusiastic and goes more than the extra mile.

Paula is a brilliant professional who always gets the best deal for her clients. Planning a trip is a doddle with Paula helping.

Paula has been a fantastic travel agent. She always investigates my requests for flights and hotels thoroughly, and is happy to help me navigate complex travel arrangements. She is also extremely friendly and I enjoy working with her.

Paula you gave so much attention to every tiny detail to ensure we had a fabulous holiday! We particularly enjoyed the free bike hire at our quirky but quietly sophisticated hotel. Thank you for everything!

Paula has always arranged our holidays very well. From the seats on the plane to the best room in the hotel. She knows exactly what we like most and makes sure we get it. Any problems are dealt with quickly and efficiently. When going away we can relax completely knowing that she is there for us if needed and can not imagine booking a holiday with anyone but her. Long may this continue. Thank you Paula.

Paula has always been very professional and efficient in getting tickets and bookings for me. She has an endearing personality that is rare in these days when most dealings like this are done so impersonally online.

Paula organised the trip of a lifetime to Canada for myself and my partner. She took all of the pain out of the research and booking process and managed the whole thing from start to finish. She worked really closely with us to understand exactly what we were looking for and the itinerary that she came up with was perfect. When we were away, she was always on hand to assist if anything didn't go quite according to plan, which was incredibly reassuring. She was also great at answering all queries throughout the process so that I really didn't have to worry about a thing. Thank you Paula for organising our fantastic holiday. I'm looking forward to my next trip already!

Throughout the whole process from initial contact through discussions of itinerary to fine tuning the holiday, it was smooth and hassle free. Having been given an initial itinerary Paula took on board our thoughts and the final product was great. It was really useful to use Paula to plan our holiday in a previously unexplored destination. When we arrived and through all the holiday the arrangements worked well and went smoothly.

Great service and very helpful. Big congrats to Paula

Paula is lovely and very helpful. I will recommend her to all my friends and family. Nothing is too much trouble.

This was the first time that we had ever booked travel with Paula, who we tasked with the very important job of booking our honeymoon in the Caribbean. We received a first-class service from Paula from start to finish and would recommend Paula without hesitation. Nothing was too much trouble and her attention to detail, friendliness, depth of knowledge and sheer professionalism made for a very refreshing change. We never want to book travel without consulting Paual ever again!

This is the second time we've used Paula. She is diligent in trying to match her recommendations to our requirements and we are confident that we will have a great time on our forthcoming holiday. Have recommended her to several friends already.

The service Paula delivered was fantastic!! From her continued help from the booking stage through to her communication whilst actually away our holiday was the easiest and most relaxed ever. Especially as we were traveling for the first time with our two year old son. Nothing seemed too much trouble for Paula to help, advise or book for us. I can easily say she went beyond expectations for a travel consultant. I would, without any doubt, return to use Paula for our future holidays and would feel at ease in recommending her to friends and family. Thank you so much Paula for all your hard work and help.

Another trip away and thanks to Paula for yet another superbly detailed and delivered travel package. Looking forward to the next one!

The service that Paula provides is simply excellent. Response times are second to none with every last detail taken care of. Even last minute changes are dealt with quickly and efficiently. I simply would not go back to organising travel plans any other way.

Thank you Paula for the excellent arrangements for our mini-break in Siena. Good flights with the extra leg-room, a lovely hotel and efficient car hire. We had a great time! You couldn't have made everything go more smoothly. We'll be back!

Thanks Paula, saved me a lot of time and effort. Paula did far more than I was expecting. Would certainly recommend, and use again.

I can't thank Paula enough for all her help in planning our dream honeymoon. She took the time to find out exactly what we wanted and looked for in our holiday to tailor it to our own personal taste and budget. It was like having our own personal holiday planner! Every detail was seen to, regularly checking with our hotel all of our requirements were met, even checking us in online with the airline. And the result was a smooth, faultless honeymoon of our dreams. Highly recommend.

My colleagues and I who work for UK Charity SEN Ethiopia (www.SENE.org.uk) have used Paula's services for many years, and have always been pleased with the arrangements. Our travel has often been to developing countries where travel arrangements are less certain than in the west, but we have no complaints. Paula has proved unfailingly helpful, always prepared to go the extra mile, securing seats, hotels and services, changing bookings if necessary, and checking that all's well before and after travel. I wouldn't go anywhere without asking Paula first.

Paula was very efficient, helpful and informative regarding our trip to Phuket, Singapore, Cambodia and Bangkok. We would certainly recommend her services and will hopefully employ her assistance on our next trip. Many thanks Paula!

Paula provided us with excellent advice. She put together a fantastic holiday to Jordan for one week which included everything we had requested her to include. Nothing ever seems to be too much trouble for Paula and our holiday was hassle free and went really smoothly. It was a huge hit with all of us, all down to the way it was organised by Paula. We wouldn’t hesitate to book a holiday through her again.

I cannot thank Paula enough for her patience in helping me to choose a holiday for a special occasion - I wasn't an easy customer Paula was always there to answer questions. She delivered a prompt and professional service, and made me feel like I was the only customer she was dealing with. Once I had decided, the holiday was organised so well and Paula made the whole experience so simple always going that extra mile. Wouldn't go anywhere else to book my holidays now and would highly recommend her service!

Once again Paula has taken our sketchy ideas and turned them into a dream holiday, this time our honeymoon. As before Paula skilfully put the package together to create a holiday that fitted in with our tastes, our timescale and included transfers that make life so much easier and added a touch of luxury to the experience. Crucially she also marked our paperwork to say honeymoon which resulted in a wonderful upgrade to a junior suite. To complete the picture when we arrived at the hotel Paula had arranged an arrangement of strawberry chocolates to welcome us. We would recommend Paula to anyone and would never book a holiday without her.

I have personally used Paula for all my travel arrangements for several years now and have always been blown away by her professionalism and outstanding level of service. To share an example of how she takes care of her clients, when I was travelling in Australia a few years ago, my trip got interrupted by the severe floods that devasted the country. I was stuck on a bus unable to reach my next destination due to the roads being washed away. I asked Paula for help and within a few hours she had arranged alternative transport, flights and accomodation. She took care of everything and I got to just enjoy my holiday. I would recommend Paula to anyone who wants excellent service at an affordable price

Dear Paula, thank you so much for organising our 80-day holiday to NZ and Australia with additional stopovers and at such short notice too. It all worked perfectly. With eight destinations on the itinerary it would have been extremely difficult for us to have organised it ourselves and you did it so quickly and efficiently. We are very glad that we took advantage of your expertise and will always contact you for future holidays, short haul or long haul. Dereck and Julie, Isle of Wight

"Some of my holiday requests have been quite specific and some have been more vague but I know that I can call Paula with some dates, some ideas, some criteria and she will come back with options which have always led to a great holiday. Paula takes away the stress of organising a family holiday and I can be confident that she will take care of everything so that we are all good to go!"

Paula has the skill to help transform the random wishes and whims of nightmare clients such as ourselves, into excellent holidays with stunning hotels and seamless transport links. Professional and entirely client-focussed, she has worked her magic for us on a number of previous occasions. This year was no exception - once again we relied heavily on Paula's industry knowledge and experience to organise and book all aspects of our bespoke, multi-centre extended holiday. As ever it was totally event-free and truly stunning. I can recommend Paula to you with no hesitation whatever.

Paula provided quite exceptional service arranging our trip to South Africa. She has all the qualities of a top travel agent, lifted even more by her sensitivity to client need and willingness to go the extra mile. She took time to talk to us about the kind of holiday experience we wanted, researched in detail options open to us and matched our expectations perfectly. Result - one of our best holidays ever. Superb arrangements for travel and transfers. We recommend her highly and unreservedly.

We decided to have a very last minute ski holiday and wanted to go from the 27th December for 5 nights...but being so specific with our requirements made it quite difficult to find what we wanted ourselves. So we asked Paula to do a search for us, and after some time spent looking she eventually found us exactly what we wanted. We are used to sorting our own holidays out, so it was such a treat fo have everything sorted in a neat little wallet...all we had to do was turn up at Gatwick at 5am. We would not hesitate to use Paula's service again, even when one of our bags didn't turn up at Innsbruck, and she was officially off that day, but she contacted Easyjet for us to find out what had happened...and the bag arrived later that day to our hotel.

Service received was excellent, always felt I was the only customer with undivided attention. Original hotel booked was having problems, Paula had no issues with changing the hotel as per my request. Would definately contact Paula again with my holiday requirements. Thanks

I have had no hesitation in recommending Paula to my friends and family. They can be a very demanding bunch (!) but having experienced her first class customer service skills and attention to detail when she has looked after my own holiday plans, I knew they'd be more than happy to entrust their travel arrangements to her. So I would encourage anyone reading this to engage Paula as their Travel Councellor too - you'll wonder how you managed without her!

Paula is always helpful and pays attention to crucial details - like letting us know that our passports are about to expire! Many Thanks

I was recommended to use Travel Counsellors by a work colleague a long time ago. When the time came to book my long haul trip to Australia, Fiji and NZ Paula arranged everything. The entire trip was so perfectly arranged, nothing went wrong with any travel plans and my husband and i were able to enjoy our sons wedding in Fiji with no worries about anything. Paula has subsequently arranged other trips away, we had a couple of personal issues and she was able to sort out changes of accomodation and refunds. Finding Paula has added joy to our holiday plans; we know when we call her up; she will always find the best options to suit us.Paula is amazing and we will always use her; lets hope we can find the money to go on holiday lots more too!

Great Service and help as always. Many thanks

Paula is a travel agent I can trust! She goes out of her way to help and advise to make sure you get the most out of your travel arrangments.

Paula has arranged holidays for us on several occasions and we have always had a very good experience.Paula gets back to us with a selection of ideas and arranges all the flights, check in, airport transfers and accommodation once we have decided where to go.We can contact Paula with any problems while away for example, we moved from one resort to another half way through our stay with no fuss, simply because we wanted to change to a more familiar resort.There is no doubt in our minds that Paula will not let you down.Have a great holiday Glen and Sheila

From the very first point of contact Paula was able to provide me with expert knowledge regarding my travel enquiry. Paula hit the nail on the head with her very first itinerary provided and ticked all our boxes including finding the best hotels and venues. Once Paula had sourced our bespoke holiday she left no stone unturned in making sure we knew exactly what we were expecting and in answering any queries and additional requests made, including upgrades, flight connections, airport lounges, etc. As a result we had our most relaxing holiday ever and did not have to worry or think about any aspect of our holiday before, during or after. We will definitely use Paula again and made the whole experience effortless.

I use Paula for all our work travel arrangements, for the simple reason that she is superbly efficient and makes my life much easier! Thus, when the recent hurricane in the US disrupted our travel plans, it was Paula who uncomplaining spent much of the night re-organising flights and hotels for our staff. Her specialist knowledge and experience enables her to change arrangements easily, where I used to spend hours trying to get through on the phone to travel firms. She has also managed to get refunds for us in situations where I wouldn’t even have tried! Before I found Paula, making travel arrangements took up a considerable amount of my time, and was often stressful. I count my blessings to have her! Margaret Bruce Grid Tools Limited

Good morning Paula, We are back following our month long holiday in Sydney, Fiji and New Zealand. Both Andy and I would like to say a big thank you for all the travel arrangements, everything went off without a hitch. We have had an amazing relaxing brilliant time! Thank you Have a wonderful Christmas Kindest regards Monica and Andy Dale.

We have found Paula extremely helpful and accommodating in the planning of your quite elaborate honeymoon. She has gone above and beyond and delivered exactly what we were after. There were some obstacles in the way in that our circumstances changed (several times) but she always adapted and offered a friendly face to talk to. We cannot wait to go on our dream honeymoon!

Paula has provided an excellent service. Quick responses detailed in all aspects and very willing to look at varying adaptations along the way as our plan altered from the initial enquiry! Thanks for your proactive service and being patient!

Excellent service as always many thanks for your help.

Dear Paula, Thank you very much for all your work in organising our recent holiday to Bermuda. We appreciated very much the time you spent before the holiday in ensuring it was tailored to give us exactly the holiday experience we were looking for. Your attention to detail and your thoroughness of organisation gave us a very clear itinerary which went very smoothly. The administration arrangements from Travel Counsellors were efficient and timely – holidays are so easy when all your paperwork is so clear and the details so easy to follow. Your thoughtfulness in monitoring our return travel arrangements showed a high level of care and consideration which is sure to bring us back for future bookings. Many many thanks Stuart and Lesley Ingleson

Paula provides a truly personal service, making you feel like your holiday is a special occasion. No task is too big or unreasonable. It has been years since we have used a travel agent as we felt they never added any value. Paula did add value and made the organisation of our holiday easy. We will definitely be using Paula again and have already recommended her.

You have done such a fantastic job of organising my extensive and sometimes confusing requirements for my wedding in Ravello, Italy. We are particularly looking forward to our honeymoon in Sicily, relaxing afterwards! The service that you offer seems to exceed any other travel agent I have ever dealt with and I have already recommended you to all my friends. It really has been a pleasure to deal with you and I will be in touch with you for my next holiday. Thank you!!

We have just returned from a fantastic holiday which Paula booked for us. I would thoroughly recommend Paula and have done to our friends. She is always bright and cheerful, extremely professional and provided us with great advice. She dealt efficiently and quickly with our numerous requests and nothing was too much trouble. We will definitely use her again.

A huge thank you to Paula for the recommendations and seamless travel arrangements for my Las Vegas holiday. From beginning to end Paula was a delight to deal with, no job was too big or small even though my plans (and mind) kept changing Paula pulled it all together. A real professional who is passionate about her work, friendly and knowledgeable. No hassle, no headaches just a great holiday.