Pauline Newman

This is my first time booking with a travel counsellor and I'm already super impressed with how CLEAR, efficient and communicative the process is so far. We're travelling with parents, so the ability to have an itemised itinerary to share, in addition to the app and phone calls gives great confidence in what is going to be a big trip for us!

We've worked with Pauline for 20 years now! She's super responsive, incredibly patient with all our questions and always sorts us out - and comes up with flexible ideas to fit our parameters. We also appreciate the fact that IF she is not available for any reason, there is somebody we can speak to urgently - which happened once in the past.

As usual Pauline was most helpful, efficient and proactive in making our booking which is much appreciated.

We wouldn’t trust anyone else but Pauline with our travel plans. Pauline goes above and beyond to ensure we have the best experience also following up with us on our return. Thank you so much Pauline for your trusted services.

We always recommend Pauline at Travel Counsellors to anyone who is planning to travel. Pauline always listens to our preferences, proposes options without any delay and offers valuable advice.

Pauline is a natural gem when it comes to helping us with our travel arrangements and we would not use anyone else. She is an absolute star and, if in doubt with anything, it is never too much trouble to contact Pauline for her help. Thank you, Pauline, for the many times you have ensured travelling around the world is a great experience.

Thanks for all your help Pauline. Always good to chat with you and you are always very professional.

I have been a client of Pauline’s for a number of years. Pauline is very helpful and professional. Very satisfied with her advice and help.

Pauline is always so helpful when planning a trip. She will always answer by return any questions, however small or insignificant it may seem .

Pauline is always at the end of the phone! She works with enthusiasm, professionalism and is without doubt a brilliant ambassador for Travel Counsellors!

We value Pauline’s expertise and suggestions when arranging our travel and have been delighted with the itineraries she has put together for all our trips. The booking of flights, and internal travel within countries visited plus hotels and experiences have been first class, and if there is a problem we can rely on Pauline to sort this for us. Overall her input adds to making the travel experience stress free and enjoyable. We would definitely recommend her and have done so with friends who have since used her services.

Pauline is the best travel agent I have ever had. She always goes above and beyond to help me with even the smallest details and I thoroughly recommend her!

Pauline is professional courteous, and nothing too much trouble. Attentive and exceeds our expectations. Always goes that extra mile. Brilliant service!!!!!!!!

Pauline always delivers top notch service at every level. I’d not use anyone else!

Worked through a complicated travel request smoothly. Thank you

Pauline guided me to alter my base for this break and as always her advice is spot on, her knowledge and assistance takes the stress from my shoulders and makes the process of booking a holiday a pleasure.

Pauline is always very helpful in the planning of any holiday. She is knowledgeable, efficient, caring and friendly. We would not hesitate to recommend her to friends and family.

We have known Pauline for many years and would never consider anyone else to help us with our travel adventures !! Pauline is the very very best !!

Can always rely on Pauline to find you something that really fits your needs!

Pauline has listened to what we want, flexed plans when new information has come to light and been proactive in giving us travel advice and tips. We have been very blessed by her.

Excellent service provided in a timely manner.

I often recommend your wonderful service and talk about the reassuring experience each time I book a trip. Thank you so much for your friendly kindness and above all, professional efficiency.

Absolutely “A” class service from Pauline. Nothing is too much trouble and every need is met no matter how small. Such a dream booking through her as we know that all the tiny details have been addressed and taken care of so we don’t have to worry about a thing !! First class!!

I have used Pauline for a number of years for family and friends' trips. As always, Pauline has been professional, friendly and so very helpful. A great lady who does a superb job.

Pauline is always very helpful and responds in a timely and efficient manner to any questions we may have . All our trips have been successful and enjoyable.

Without doubt I would and do recommend Pauline to my friends and family! This has been the second trip that Pauline has planned for me and just like the first, it hit every objective! Pauline takes such time and care in getting to know me and my requirements, so ensure my trips are everything- and my goodness she delivers! Next stop Hong Kong in May 2026 and I cannot wait - all thanks to Pauline's attention to detail, patience and expertise! As always, thank you Pauline x

Always friendly, efficient and offers the best deals available! Highly recommend!

Pauline acted amazingly quickly for us to secure a holiday to India when the number of spaces available were going down fast. She was, as always, highly professional, efficient and informative whilst also being friendly, fun and caring. We would highly recommend her to anyone.

Pauline is very helpful, nothing is too much trouble, we would certainly recommend her.

Pauline was great!