Rachael Kneale

Rachael is brilliant , sorted our holidays in just 2 day's cannot recommend enough

Best travel agent in the area, Racheal is very knowledgeable and efficient. She will leave no stone unturned to get your holiday of your dreams

Rachael has been a star. We asked her to help assist with our trip to Florida in October. Rachael sorted us a few day trips and also a hotel stay. Amazing communication, knowledge and professionalism. Rachael is so friendly and approachable. I wouldn’t hesitate to use Rachael again and I would wholeheartedly recommend her to my friends and family. ⭐️ ⭐️⭐️⭐️⭐️

Rachael has organised a few holidays for us now and we wouldn’t go anywhere else. She’s amazing!

Rachael is first class & makes it feel that she is our own personal travel provider, even when we are away eg notes at reception for us, a bottle of wine in our room & staying up late to ensure that our delayed flight (8 hrs) eventually took off. When we ask Rachael to arrange a personalised trip, eg our 5 week trip to Australia, we give her an idea of an itinerary & 'magically' she comes up with the perfect trip, time after time. Her professionalism & patience, when listening ro my ramblings & vague ideas, is second to none. No matter which type of holiday we choose nothing is too much trouble eg booking us in on flights & sorting transport. In a sentance Rachael is excellent at what she does.

Rachael was very helpful and listened to what I wanted and informed me well about the questions I had asked about the holiday as she had been before , which gave me confidence in booking which i didn’t with other places . Would definitely recommend and use her again for any holiday query’s :) thankyou

Rachael is always a pleasure to work with. She will take the time to find out what is important to me and my family and provide help and advice from her own holidays. I trust what she tells me and have always been happy with our holidays.

Rachael has booked many holidays for us, near and far. We go away with confidence knowing that she is there for us should anything go wrong. She always manages to find us then perfect holiday. I wouldn't book a holiday any other way.

Excellent service from Rachael, helpful and responsive, would definitely recommend

We often recommend Rachael to our friends and family to book their holidays, she has always been brilliant in sorting all of our holidays.

Rachael has been great, we asked her to put a package together with multiple stops across Australia and she delivered with ease along with a complete itinerary, flights, hotels, transfers and car hire, would highly recommend.

Just booked our 4th trip with Rachael. Confident in her quotes and knows her stuff.

Rachael has been professional and extremely efficient booking our holidays in the past and also the ones we have booked this coming year . 10/10

Rachael is an absolute wonder. We make some suggestions and she will come up with an ideal holiday. We say we have no idea and she will come up with suggestions. Every holiday Rachael has planed and booked for us has been fabulous and if there has been an issue she has sorted it for us. She goes above and beyond to make sure it all goes smoothly, you just feel that she is there with you all the time from leaving the house to getting back. I would never book through anyone else, and will gladly recommend her to other people. I am so glad I found her.

Rachael has been extremely accommodating, detailed and always happy to help throughout this experience. She has sent all the necessary documentation in an easy to read and access format, answered any questions I had before and during my trip and overall made my trip to New York an easy and stress-free process. I could not recommend her enough and would definitely use her expertise again. Thank you Rachael!

Rachael really listened to what we wanted and came up with great suggestions and a quote we were happy with. She's very approachable and friendly, she just takes the stress out of sorting everything out and just leaves us time to focus on the fun bits.

Rachael has helped book quite a few holidays now for my husband and myself. We’ve always found her very helpful, informative and efficient. We like the attention to detail especially the teabags and mints!

Rachael has taken any worries I had & booked me the holiday I wanted. She has been helpful & timely in her replies to any question I may have had. I feel safe in her hands

Rachael has booked, amongst others, 3 'tailor made' hols for me. From the initial enquiry through to returning home, from the hol, Rachael is totally professional & keeps me informed of all things I need to know. All hotels are great & the numerous transfers all on time. It feels like Rachael is my own personal Travel Counsellor especially as there is always a little something waiting for us on our arrival at each hotel.

Rachel was amazing and so informative and so patient with me whilst we looked through all our options and she found the best for us and what we needed.

Such an easy process absolutely fantastic service could not have been any easier. Will definitely use Rachael for future holidays going forward.

Rachael is always really helpful and comes up with some great ideas for holidays. Nothing is ever too much trouble.

Nothing is ever too much trouble for Rachael, we wouldn't use anybody else!

Using Rachael has been a great experience. We will continue to use her services in the future. She is efficient, knowledgeable and supportive.

Rachael has been an absolute gem Advising, helpful, nothing too much trouble.

Rachael made booking this holiday so easy! She gave great advice and had all the answers to my questions. She responded really quickly. Thank you Rachael

Rachael has been incredibly helpful, paying close attention to all of our very many requirements! Unlike other agents we’ve used before, she didn’t glaze over some of our requests but considered every single thing I mentioned that was important to us, and created a trip which ticked every single box and which was within our budget.

We have recently returned from the holiday of a lifetime. 5 weeks visiting 4 countries (Singapore, Australia, The Cook Islands & New Zealand), 10 flights, 7 hotels/apts & numerous transfers. The whole trip was wonderful, from start to finish, but, could never have taken place without Rachael's expertise. Planning everything for us meant all we had to do was turn up & enjoy ourselves & that's exactly what we did. Everything went to plan. As soon & I contacted Rachael, with an outline of our itinerary, her enthusiasm, for the task ahead shone through, bearing in mind I can't believe she has had many bookings for the Cook Islands. Rachael's professionalism putting together all of the pieces, whilst keeping me informed, was second to none, but, what really separates her from the rest is her personal touch. A bottle of wine to greet us at 2 of our hotels along with a personal message at them all, plus, keeping in contact with us throughout our trip informing us what we needed to do at each airport. Will we be using Rachael again, too right we will & we can't wait to arrange our next adventure. I would also advise anyone, wishing to book a holiday, to contact Rachael.

I have always found Rachael to be most helpful, from helping to choose a destination to go to, putting together an itinerary for our needs and wants and helping to fill out firms , even when I struggled at the airport a few hours before departure. I feel like she is in my hand luggage and can call on her whenever. I really don't know how I managed to go on holiday before Rachael came along. I have recommended her to quite a few friends and will continue to do so.

It's been a wonderful experience so far. I described a dream holiday, our needs as a family and Rachael produced 3 wonderful options that fit the brief and all within budget. It was such an easy quick process. Clearly knows her profession. It's like having a personal assistant. Never used a travel counsellor before now can't stop going on about it! Really impressed!