Rachael has organised a few holidays for us now and we wouldn’t go anywhere else. She’s amazing!

Rachael is first class & makes it feel that she is our own personal travel provider, even when we are away eg notes at reception for us, a bottle of wine in our room & staying up late to ensure that our delayed flight (8 hrs) eventually took off. When we ask Rachael to arrange a personalised trip, eg our 5 week trip to Australia, we give her an idea of an itinerary & 'magically' she comes up with the perfect trip, time after time. Her professionalism & patience, when listening ro my ramblings & vague ideas, is second to none. No matter which type of holiday we choose nothing is too much trouble eg booking us in on flights & sorting transport. In a sentance Rachael is excellent at what she does.

Rachael was very helpful and listened to what I wanted and informed me well about the questions I had asked about the holiday as she had been before , which gave me confidence in booking which i didn’t with other places . Would definitely recommend and use her again for any holiday query’s :) thankyou

Rachael is always a pleasure to work with. She will take the time to find out what is important to me and my family and provide help and advice from her own holidays. I trust what she tells me and have always been happy with our holidays.

Rachael has booked many holidays for us, near and far. We go away with confidence knowing that she is there for us should anything go wrong. She always manages to find us then perfect holiday. I wouldn't book a holiday any other way.

Excellent service from Rachael, helpful and responsive, would definitely recommend

We often recommend Rachael to our friends and family to book their holidays, she has always been brilliant in sorting all of our holidays.

Rachael has been great, we asked her to put a package together with multiple stops across Australia and she delivered with ease along with a complete itinerary, flights, hotels, transfers and car hire, would highly recommend.

Just booked our 4th trip with Rachael. Confident in her quotes and knows her stuff.

Rachael has been professional and extremely efficient booking our holidays in the past and also the ones we have booked this coming year . 10/10

Rachael is an absolute wonder. We make some suggestions and she will come up with an ideal holiday. We say we have no idea and she will come up with suggestions. Every holiday Rachael has planed and booked for us has been fabulous and if there has been an issue she has sorted it for us. She goes above and beyond to make sure it all goes smoothly, you just feel that she is there with you all the time from leaving the house to getting back. I would never book through anyone else, and will gladly recommend her to other people. I am so glad I found her.

Rachael has been extremely accommodating, detailed and always happy to help throughout this experience. She has sent all the necessary documentation in an easy to read and access format, answered any questions I had before and during my trip and overall made my trip to New York an easy and stress-free process. I could not recommend her enough and would definitely use her expertise again. Thank you Rachael!

Rachael really listened to what we wanted and came up with great suggestions and a quote we were happy with. She's very approachable and friendly, she just takes the stress out of sorting everything out and just leaves us time to focus on the fun bits.

Rachael has helped book quite a few holidays now for my husband and myself. We’ve always found her very helpful, informative and efficient. We like the attention to detail especially the teabags and mints!

Rachael has taken any worries I had & booked me the holiday I wanted. She has been helpful & timely in her replies to any question I may have had. I feel safe in her hands

Rachael has booked, amongst others, 3 'tailor made' hols for me. From the initial enquiry through to returning home, from the hol, Rachael is totally professional & keeps me informed of all things I need to know. All hotels are great & the numerous transfers all on time. It feels like Rachael is my own personal Travel Counsellor especially as there is always a little something waiting for us on our arrival at each hotel.

Rachel was amazing and so informative and so patient with me whilst we looked through all our options and she found the best for us and what we needed.

Such an easy process absolutely fantastic service could not have been any easier. Will definitely use Rachael for future holidays going forward.

Rachael is always really helpful and comes up with some great ideas for holidays. Nothing is ever too much trouble.

Nothing is ever too much trouble for Rachael, we wouldn't use anybody else!

Using Rachael has been a great experience. We will continue to use her services in the future. She is efficient, knowledgeable and supportive.

Rachael has been an absolute gem Advising, helpful, nothing too much trouble.

Rachael made booking this holiday so easy! She gave great advice and had all the answers to my questions. She responded really quickly. Thank you Rachael

Rachael has been incredibly helpful, paying close attention to all of our very many requirements! Unlike other agents we’ve used before, she didn’t glaze over some of our requests but considered every single thing I mentioned that was important to us, and created a trip which ticked every single box and which was within our budget.

We have recently returned from the holiday of a lifetime. 5 weeks visiting 4 countries (Singapore, Australia, The Cook Islands & New Zealand), 10 flights, 7 hotels/apts & numerous transfers. The whole trip was wonderful, from start to finish, but, could never have taken place without Rachael's expertise. Planning everything for us meant all we had to do was turn up & enjoy ourselves & that's exactly what we did. Everything went to plan. As soon & I contacted Rachael, with an outline of our itinerary, her enthusiasm, for the task ahead shone through, bearing in mind I can't believe she has had many bookings for the Cook Islands. Rachael's professionalism putting together all of the pieces, whilst keeping me informed, was second to none, but, what really separates her from the rest is her personal touch. A bottle of wine to greet us at 2 of our hotels along with a personal message at them all, plus, keeping in contact with us throughout our trip informing us what we needed to do at each airport. Will we be using Rachael again, too right we will & we can't wait to arrange our next adventure. I would also advise anyone, wishing to book a holiday, to contact Rachael.

I have always found Rachael to be most helpful, from helping to choose a destination to go to, putting together an itinerary for our needs and wants and helping to fill out firms , even when I struggled at the airport a few hours before departure. I feel like she is in my hand luggage and can call on her whenever. I really don't know how I managed to go on holiday before Rachael came along. I have recommended her to quite a few friends and will continue to do so.

It's been a wonderful experience so far. I described a dream holiday, our needs as a family and Rachael produced 3 wonderful options that fit the brief and all within budget. It was such an easy quick process. Clearly knows her profession. It's like having a personal assistant. Never used a travel counsellor before now can't stop going on about it! Really impressed!

Very helpful with information, patient and very flexible with time. Made the experience less stressful for me.

Superb, personal service with lots of extra touches! Wouldn’t hesitate to use again!

What can I say? Rachael is always courteous, friendly and knowledgeable and nothing is too much trouble for her. Whenever the situation presents, I will wholeheartedly and without reservation recommend her.

Rachael has found and booked us an amazing once in a lifetime trip on a Lapland Holiday, which is something we have wanted to organise for four years. The process so far has been smooth, reliable and faultless and I would not hesitate to book future holidays through her, based on her professional and personal touch, in depth experience and knowledge and organisational skills. She has arranged to contact me to fit around my work and family commitments, responded quickly to questions, and has provided wrap around care, including parking and hotels requested as extras, in record time. I have never experienced such an amazing service when booking a holiday before and can't wait to organise my next trip. Thank you, Rachael.

Having returned last week, from Italy, our first holiday booked with yourself, I would like to say a huge thank you. From my first contact to discuss the itinerary through to the end of the holiday I felt as if you were my own personal Travel Counsellor. The little things of sweets for the journey, a message from you at our final hotel & a note & tea bags on returning home confirmed this. We had a fantastic trip to Venice, Lake Garda & Verona made all the more enjoyable because, as everything was booked by you, we just had to turn up. The hotels were all in great locations & every transfer was on time which meant we had no worries & more time to enjoy ourselves, which we did. Once again, a massive thank you for everything.

In my opinion the level of service from Rachael sets the benchmark for excellent customer service. So helpful and nothing is too much trouble.

We would just like to leave you a review of how happy we were with the service from your self & travel counsellors. We first booked our holiday in 2019 to San Francisco only for it to be cancelled because of covid. Then from that moment on we kept moving the destination (5 times) under the expert advice of Rachael. She assured us that everything would be fine & that we would eventually get our dream holiday. So November 2021 we finally manage to get to the Maldives & it was amazing! We can only thank Rachael again for all her help & advice from Covid forms & other unforeseen circumstances that popped up she was there to hold our hand all the way. We will definitely be using you again in the future.

Rachael has always found us exactly what we were looking for, whether it be a short break or a big trip. She is always there for you and always answers your questions and puts your mind at ease. I have every confidence in Rachael to ensure I always have a great holiday.

Thank you again Rachael for coming to my rescue. Holiday planned on Lancaster Canal in 1 weeks time while we were having building work done, Lancashire were put on level 3 at lunch time which meant that we would not be able to go! Rang Rachael and within an hour she had found us somewhere to go for a week that wasn't too far away and met all my needs. I can sleep tonight

Rachael Kneale did a fantastic job organising our first holiday that had to be cancelled because of everything going on in the world!!! She then sorted everything out with no stress or pain & was able to rebook what we wanted at a different spot for next year she has gone above & beyond to make our experience with travel counsellors one of the best.... Thank you so much Rachael

loved the efficiency , attention to detail and peace of mind. I Can highly recommend Rachael every time !

Rach has guided us through the minefield that is Disneyland. Not only securing us a great deal but also the extra tips and advice have been invaluable in making the most of our trip. The security of having her there on the end of the phone if needed was a huge bonus. Wouldn’t hesitate to recommend Rach to anyone and will be booking again Thank you

Just booked out honeymoon with Rachael and couldn't be happier. From the moment we got in touch everything has been easy and stress free and we now have our dream honeymoon arranged. Nothing was too much hassle for Rachael, and we were able to get in touch any time of day to ask any questions...would not book a holiday with anyone else! Thank you!! X

Can I just say what a wonderful agent Rachael is. She has planned a wonderful holiday for us to Cambodia and Vietnam next August. Keep coming up with questions, even down to what is available in airport lounges in Dubai as we have a long stop over. She is so committed that she even rung them as she couldn't find out the info on line. That is the extra special step she takes, that's what you call service!

Rachael Kneale was absolutely fabulous. She listened to what we wanted, chopped and changed suggested itinerary to fit our needs and came up with a trip we can't wait to make. It id the first time we have uses Travel Counsellors and will certainly use again and recommend to others

Approachable, helpful and friendly with great knowledge of destination booked.

Found the perfect holiday. Knowledgeable and efficient, highly recommended.

Rachael sorted out a city break for me and a few friends. Excellent service right down to sorting out airport car parking at very short notice. Would highly recommend!