Serena is incredibly helpful. She has arranged trips for me to Australia, once or twice a year, for more than ten years - I am a University Professor and go there regularly. She has also arranged visits for me to India China and to the US. She has also made arrangements for my family and a number of my friends. She always finds the best airlines, fares, and seating, and arranges stopover hotels. I have come to rely on her and trust her completely. Her service has been fantastic.

Serena is a wonderful support to us;always cheerful,helpful and nothing is ever too much and we often give her quite challenging requests! We also hear from other clients, whom we know, who are exremely pleased with her and full of compliments. It is nice to see a photo of her as we speak to her frequently but hope to meet her soon!

Serena has booked three holidays for us - one ski, one summer and one city break. She has been exceptionally helpful. Nothing has been too much trouble for her to investigate and she has been very forthcoming with useful advice and tips. I have no hesitation in recommending her to family and friends and will most certainly be using her services again.

As a director of overseas operations for my company, I travel extensively around the world. These trips often include last minute decisions, specific date requirements etc. Serena has always tended to my queries with such promptness and detail. As a result of the long years of dealing with Serena I have now become accustomed to a very high level of service that I do not think anyone else could provide.

Serena has handled my personal holiday plans and our company travel for a considerable time now and has done a fantastic job, always saving us cost and finding the best flights and destinations even when we present impossible schedules. Thank you Serena.

I have known Serena for over five years. I am most impressed by her unfailing cheerfulness, her ability to find solutions and her total commitment and professionality. Serena's arrangements have always worked for me.

Serena is the perfect travel agent. Really. She is reliable, flexible, creative, always trying to get a good deal and always good humoured in the face of repeated changes and hiccups. She is available at ridiculously short notice and always comes up with the necessary suggestions. She has massive experience, including having managed numerous travel agencies. I really can't recommend her highly enough.