Based in Fernhill Heath

Sian Roberts

Available for new enquiries

It's Nice To Meet You

Hi, I am Sian and I am based in Worcester and joined the travel industry straight from school so have over 35 years of continuous experience. I have always had a passion to travel and have been lucky to have travelled extensively during my years in travel, through both work and on my own holidays so whether you are looking for a cottage in the Cotswolds, a family holiday to Spain or a bespoke around the world itinerary I can confidently give you the help and advice you need.

Our lives are constantly busy and I know how time consuming it is to be trawling the internet or the high street searching for your holiday. I will take the stress away for you. Reassuringly, you’ll always be able to speak to me, and will never have to deal with a call centre or multiple different agents in a shop. Even when you are away, I will be on hand should anything need addressing. You will have my contact details and will be able to contact me 24/7.

In this day and age you need to ensure you are fully financially protected before you part with your hard earned money. Is this something you worry about? You have no worries booking with me as Travel Counsellors offer the highest level of financial protection the in travel industry and are an award winning company that I am happy to be part of.

I always like to chat to you on the phone initially to get to know you and what you want from your holiday, so what are you waiting for? Call me today and let me make your dreams come true.


Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Short stop in Qatar

28 March 2019

I was lucky enough to go on a trip to Doha in Qatar to check out the hotels and excursions available to enable me to give independent and honest advice to my customers wanting to go. Qatar is an ideal place for a short break in the sun or a stopover to break up your long journey to your next destination. We spent 4 days there and saw lots of beautiful hotels, some in the city and some on the beach. Each hotel is individual, but the service remains outstanding throughout with the very high standards that you would expect from such a rich beautiful country. The highlight of my trip was 'dune bashing'. We drove out to the dessert in around 45 mins where the driver of our 4 wheeled drive car let some air out of the tyres and off we went, climbing up the dunes and sailing back down at high speed with not a care in the world! We stopped to take photos of the gorgeous colours of the sea and sand and had lunch and a swim at the end. It was an experience not to be missed! We stayed in the Hotel Al Najada Tivoli which was conveniently situated a stone’s throw away from the Souq Waqif, the Qataris local market. It was full of winding alleys and pathways full of local gifts, fashion, animals, food and spices! There were some lovely restaurants here and we sat and had a coffee watching the locals meeting up with friends and family for their evening out. If you are a 'foodie' then you will love the abundance of cuisine here. Lots of traditional Arabic food with beautiful breads, meats and olives and a great choice of Asian food. Lots of the hotels have buffet restaurants with something to suit everyone. We had a city tour to take in all of the sights of Doha and also a trip to the Museum of Islamic Art, full of Islamic history. The entrance fee is only around £10 and it’s great to spend a couple of hours looking around and taking a break at the café inside. All in all, I had a fab time in Qatar and will be returning! The food, hospitality and weather make it a must-see destination. Next time you are thinking of a break in the sun consider visiting Qatar! Get in touch for more information.

Exploring Costa Rica

05 June 2018

In November 2017 I was lucky enough to do a full tour of Costa Rica. We started by staying in the capital city of San Jose where we explored the city centre and took trips to the coffee plantations and La Paz Waterfalls. It was a long way up the mountains but travelling through the rain and cloud forest was amazing! Next, we began our journey to the Caribbean coast resort of Puerto Viejo Talamanca. What an experience, listening to the howler monkeys at night from our lodge. The beach has a real laid-back feeling and the Creole food is to die for! We visited the Cahuita National Park where we saw sloths, monkeys, snakes, racoons and also lots of sea life with a snorkel in the warm Caribbean Sea. The highlight of the trip had to be our transfer to our next stop. This was called an 'adventure transfer'. We were collected from our hotel and travelled up to the Pacure River where we began our 3-hour white water rafting experience that took us closer to our next hotel stay in Arenal. Having never rafted before I was very nervous, but the guide was very experienced and settled my nerves and boy what an experience. Afterwards we had lunch provided and then continued on a mini bus to the next resort of Arenal where we relaxed in the natural hot springs in our hotel getting ready for the next day of walking hanging bridges and zip wiring! Our next stop was Monteverde which was a lovely quaint town with some lovely gift shops, bars and restaurants. On the evening we went back to our hotel for a meal and drink around the large open pit fire. Our final stop before heading back to San Jose was the Pacific beach resort of Tamarindo where we had a gorgeous hotel situated right on the seafront. It was a scorching 31* here which was a shock after coming from a cool 19* in the cloud forest of Monteverde! This was a lovely relaxing stay where we could wind down after a holiday full of activities. We would just laze around the pool and watch the Iguanas passing by the sun loungers! All in all, it was an amazing holiday with lots of activities and an equal amount of relaxation. It really is a diverse country with so much to do and see. Get in touch for more information on this fabulous part of the world!

Fun in Florida

12 July 2017

In June, I was lucky enough to travel to Florida for a stay and play at Universal Studios! On arrival we checked into the Sapphire Falls Hotel. A large hotel with a Caribbean theme, it has the largest pool in Orlando. After our long journey we stopped to have some snacks in the Strong Water Tavern which is the bar near the lobby, lovely and relaxed surroundings and gorgeous food! As we were staying in a Universal Studio hotel, we got to enter the park an hour early so were able to visit the Wizarding World Of Harry Potter and get on the rides before the crowds arrived. This is a real benefit for the hotel guests and it's great getting the water taxi to and from the parks each day. This service runs until the early hours of the morning so you can enjoy the restaurants and bars of City Walk and take the leisurely 10 minute boat trip back to your hotel. There is so much to do in Universal Studios and the Islands Of Adventure it really is a fun packed break! The pool at the hotel was open until 11pm when we were there which was great to come back and relax around after a day of walking the parks! We were the first group of travel agents to visit the new Volcano Bay waterpark which was amazing. Lots of big slides on offer but I loved floating along the lazy river in the sun! We visited all of the Universal Hotels so if you are thinking of a holiday to Florida then give me a call and I can help you choose the right hotel for you.


10 July 2017

On arrival in Ho Chi Minh City I was transferred to our fabulous Hotel The Reverie Saigon. The hotel was amazing and perfect for a 5* city break. The transfer was an experience in itself as the vespas (the most popular mode of transport) weaved in and out of the traffic. The next day we travelled to Cai where we took a cruise along the Mekong. We also experienced a ride on a traditional Sampan boat and a bike ride where we stopped at a local house and watched traditional rice paper being made with a chance of trying it ourselves! The next morning was an early start as we took a boat to Cai where we visited the floating markets where the small boats are selling the local produce of fruit and vegetables. The evening tour was Saigon by night on a vespa! This was the highlight of the trip, travelling in and out of the crowds and traffic, watching the locals travelling home from work. We travelled through the side streets and back alleys where the locals gather together for their evening. We stopped at two local restaurants for some local Vietnamese food and a couple of music bars. Next day was a trip to the Cu Chi Tunnels which we travelled to by speedboat. We learnt all about the Vietnamese war and got to go down a couple of the tunnels which were built for hide outs during the war. On the final day we spent the morning at the Vietnamese Cookery School which started with a tour of the local food market where we bought some produce to take back to prepare and cook for our lunch! We made spring rolls, fish soup and a lovely banana dessert. Ho Chi Minh City is an amazing place and I would love to go back and experience more of this wonderful country!

Louisiana and Carnival Cruise

06 April 2016

I have just returned from a trip to Louisiana and a 7 night Carnival Cruise, the world most popular cruise line! This really was a 'fun' cruise with lots going on all day and all night. The shows were fab, staff were friendly and the food was amazing! We had live music by the pool during the day but you could always escape to the Serenity adult only area where it was peaceful and you could relax on the luxurious loungers! There is something for everyone onboard with brilliant kids facilities with clubs for all ages, baby sitting, an arcade, a casino, spa, hairdressers, cabaret shows, comedians, movies under the stars and plenty more! There was never a moment to be bored. I forgot I was on a ship, its like a 5* hotel! We did a trip to the Mayan ruins in Belize which was well organised by Carnival and we also docked in Mahogany Bay, Honduras and Cozumel in Mexico. All three were beautiful ports with lots of choice of excursions, there really was something for everyone. Food choice was amazing, you could eat in the Lido buffet, Indian, Italian, deli, burger bar, pizzeria to name a few. We also ate in the steak restaurant which had a cover charge of $35 per person and this was definitely worth it. The food was like a Michelin star restaurant. The staff really do work hard to make sure you have the best experience ever and I certainly did! If you want any more information about this or any other cruise then just get in touch!

Taster Cruise To Bruge

28 October 2013

We set off on our journey to Southampton ready to board P&O Cruise ship the Azura, one of the largest of P&O's fleet. On arrival into Southampton, we were quickly shown to our car park, where we parked up, grabbed our bags and proceeded to the check in area ready for embarkation. The check in was smooth as it was so well organised, staff were all really friendly and cheerful and in no time at all we were sat on board having lunch in the restaurant, looking out to see. We had a quick look around the ship before being called to our cabin. It was now ready for us to unpack, our luggage sat outside waiting for us! We unpacked just in time to be back up on deck to join the sail away party with a glass of bubbly! We had an inside cabin for three. There was ample space including storage, with twin beds and a bunk for my daughter. Our cabin steward introduced himself and was always on hand if we needed him. The meals on board were good. You could choose the silver service restaurant, the buffet or a select dining choice, Michelin starred restaurants. There was always something, even a midnight buffet! Entertainment on board was fabulous, there is a playhouse theatre with west end style shows, bars, nightclubs, kids clubs, library, spa, pools, casino, gym, wine bar and more! We were never bored! After our first night on board, we woke up in Belgium where we ventured into Bruges for a day of sightseeing. It is such a lovely, historic city, known as Venice of the North! With cobbled streets, traditional shops and cafe bars, churches, museums and not forgetting the chocolate shops we had a day filled with sightseeing and wandering around this delightful city! After a busy day in Bruges, we were back on board and in the spa for a treatment or two before our evening began again! This evening’s dress code was black tie and ball gown, how lovely it was to see everybody dressed up ready for the evening. After our evening meal, there was time for a bit of retail therapy before heading to the theatre to watch the evenings show. This was our last night on board our two night taster cruise and it definitely left me wanting more! After breakfast, the disembarkation was as efficient as the embarkation and we were soon back in the car, homeward bound. This two night mini cruise was a great insight into the world of cruising and would also be ideal for a special occasion or hen party. There was plenty of fun on board and you could escape to the quiet wine bar or the retreat spa if you wanted some peace and quiet! Definitely something for everyone! If you have a special occasion or would just like to experience cruising for yourself then get in touch and I can give you more information.

French Delight

29 August 2013

We set off early hours of the morning to catch the Eurotunnel ready for our long drive in France to our campsite! As it was the busiest weekend for travelling in France we made the good decision of travelling on the Friday and managed to miss the rush! The Eurotunnel really is hassle free. You just drive onto the train and within 35 minutes you’re driving off into France! This is great when you’ve got 2 children asking 'are we there yet!' Our 6 hour journey took us through some gorgeous French towns and villages. The countryside was amazing. We travelled through Rouen, Tours, Nantes and finally reached our destination of 'La Garangeoire' in St Julien Des Landes, on the Vendee. On arriving at the site, we drove up the long drive to see the Chateau in front of us which is where the campsite owners live and they are always seen working around the site. We took a walking tour with Anne, the campsite owner who told us all about the history of the site and the village. We got to go into the chateau at the end – it was amazing! The site has something for everyone, with activities taking place throughout the day and night, from horse riding, table tennis and fishing to live music and crepe parties! The children were never bored and the beautiful weather made it perfect! The town of Sables D'olonne is a short 20 minute drive away which is a must for a gorgeous sandy beach, chic boutique shops and plentiful restaurants. Mussels is the dish of the day! Other great places to visit are St Croix De Ville, where you’ll find great local food markets to sample the fresh cheese and wine. At Apremont there’s an amazing castle with a lake where you can take a ride on a pedalo while soaking up the sun and Brem Sur Mer. There’s a fantastic beach with a lake behind it with a manmade beach. It’s great for swimming and really safe for young children. You can even take a windsurfing lesson on the lake. We really didn’t want this holiday to end. It was definitely worth the journey through France and we saw some amazing places on the way. If you would like more information about this amazing place please do not hesitate to contact me!

Sunshine In Dubai

15 October 2013

We flew out to Dubai with Emirates on their brand new A380. The flight was luxurious! I had a sneak upstairs into club class too which was amazing! Service on board was great with a lovely menu and complimentary beverages. This was a fabulous start to our holiday in Dubai. On arrival we jumped into our taxi which was great as we had pre-booked it so jumped the massive queues at the airport! We took the journey to our first hotel which was the Melia Hotel, situated in the heart of historic Dubai. This five star hotel is in a perfect location, just minutes from the famous gold souk, Dubai creek and the shopping districts. We explored the bazaars and spice souks and the roof top pool was a great retreat to cool off after a hot and tiring day. With more than 70 shopping malls, Dubai is a shopper’s paradise, with jewellery, electrical, souvenirs and not forgetting those designer shops! You can even go skiing in the world’s third largest indoor ski slope, located in Mall Of The Emirates. Of course, a visit to Dubai is not complete without a visit to the top of the Burj Khalifa, the tallest building in the world! It is surrounded by shops, hotels and restaurants. We sat by the musical fountains for lunch before heading to the top! The view is incredible. You really can see for miles from the 124th floor, out across the desert and across to The Palm. Luckily, as we booked in advance, we had an amazing time slot and managed to catch the sunset. The whole experience lasted about an hour and a half...simply amazing! After a busy three days of shopping and sightseeing, we headed off to our next hotel, The Atlantis The Palm. This was a short taxi journey from the city. On arrival at the hotel I was amazed, it really does have the wow factor. Even the lobby is eye opening. We were treated like a celebrity from when we arrived at the hotel. The view we had from our room was amazing and the food is to die for! The diet didn’t go too well! We relaxed on the beach and had fun in the waterpark and aquarium. This hotel was great for families and couples with something going on for everyone! Unfortunately, our holiday had to come to an end, but I was looking forward to our flight home on the Emirates A380! I will definitely be returning to Dubai, a great destination with sun all year round. If you would like more information don’t forget to contact me!

My customer stories

Sent by Ashleigh Leah

Sian has been absolutely amazing in helping us to plan our wedding abroad! I had booked a holiday through Sian before and was not disappointed when my fiance and I chose to book our upcoming wedding with her too. No question is too silly and no matter how many times we have asked about different hotels, flights etc Sian has always been as helpful as she can! I can't reccomend her highly enough.

Sent by Paul Nicholls

We had a great time, as we have wanted to do this for such a long time we had really high expectations, and in no way were we disappointed. The whole trip was exactly as described in the information we were supplied, our driver/guide was excellent and added to our enjoyment of the holiday, the staff in all the hotels were friendly and helpful and the food was great, nothing was disappointing and we have some great memories, plus 1000’s of photos. Many thanks for your efforts for arranging this for us.

Sent by Paul Lanchbury

I deal with Sian every time I leave the country, I have found her knowledge indispensable and wouldn't travel with out consulting her , nothing is too much trouble to her , with out a doubt I would recommend her to anyone thinking about travelling

Sent by Lesley Thomas

Sian always comes up with the ideal holiday for whatever we ask. Super efficient service and always a friendly, helpful service. Pleasure to do business with Sian

Sent by Nikki Worthington

This is the first time I have booked with Sian without going to a travel shop. She has been at the other end of the phone / email whenever I needed advice, delivered the documents for our travel, given the correct information and has been available 24/7 whilst we were away also. Will be booking with Sian again - she offers an excellent service.

Sent by Lesley Thomas

Always impressed by the friendly and efficient service. Nothing is ever too much for Sian. Always feel well looked after and holiday is value for money

Sent by Kirsty McMullen

Sian was as amazing as ever. Nothing is too much trouble and I feel totally reassured booking my holiday this way as I know Sian is there in the background making everything run perfectly.

Sent by Hazel Gilhooly

Sian is very proactive. She listened to my requirements and supplied options which satisfied my criteria allowing me to choose my perfect holiday.

Sent by Susanne Foord

Yet again Sian was exceptional while sorting my needs for my regular holiday! I changed my mind a number of times and asked multiple questions but the service I receive is second to none, even if I may be her most annoying customer! Thank you so much Sian once again for making it such an easy process to book holidays

Sent by Zoe Fradgley

We had a brilliant time, thank you so much for all your help in organising it! It was quite a trip - we drove 3,500 miles through four states and three different time zones, often getting up at 4.30am to see the sunrise in places like the Grand Canyon, Monument Valley and Yosemite. Loved every moment, as did the kids. We're already saving for our next adventure - and you'll be the first person we contact to help make arrangements! You were a joy to work with again - thanks

Sent by Nicola Morris

Fantastic service as always - this time I had loads of questions and changes to hotels, dates etc but Sian was fantastic and nothing was too much trouble! Thanks for making my husbands surprise so special, very much appreciated.

Sent by Jill Hill

Sian has booked a number of holidays for us, some involving complex itineraries. She has never failed to provide us with excellent guidance and support. Any concerns or questions have always been dealt with quickly, efficiently and with good humour! We have thoroughly enjoyed all our holidays and will continue to book with confidence using Sians expertise.

Sent by Laura Baber

Just wanted to say a big thank you for arranging our fantastic wedding break away. Everything was fantastic from the hotel we stayed in; Turnery Isle, MIA - was just lovely, all 10 of us really knew the holiday had started when we checked in there. And then the Allure of Seas, I have never seen a ship so big! It all went flawlessly, thank you! We are going to the Norwegian Fjords in 2017, so I will be back in touch.

Sent by Ann Ryland

Just packing up to leave this beautiful Olympic Lagoon Resort hotel in Paphos Cyprus we've had such a fabulous week thanks to Sian Roberts Travel Counsellor for booking this amazing hotel and the room upgrade was fab can't thank Sian enough we had tickets delivered to our front door the week before and boarding passes delivered personally to our front door the day before we flew too that's what's so brilliant about travel counsellors the personal service you get no going through switch boards you speak direct ,even when your abroad if you have a problem , she is a phone call away .

Sent by Keira Sharp

5 star service from Sian! Honestly couldn't have asked for anymore, she went above and beyond to secure the best holiday for me and any questions I had were thoroughly answered. Will definitely be using again and recommending to friends.

Sent by Ben Whittaker

Sian has excelled herself! The hotel she recommended for us is truly excellent and she also went the extra mile and suggested some top notch restaurants for us! She has made the whole experience a very pleasurable and easy one. Will definitely use her again and also recommend her to all our friends. Thank you Sian!

Sent by gareth thomas

Someone who truly goes the extra mile. Really understood what we wanted from a holiday and delivered it. Very experienced and professional. I will never go on holiday with anyone else! Thank you.

Sent by Jon Bengar

Sian was recommended to my family after Anne Long had moved on from Travel Counsellors. She has been brilliant in helping us to organise our stay in New York and the speed of her response to any questions or changes we had was quick and very informative. Since completing our booking several other members of the wedding party heading to New York have asked me where I book and I had no hesitation recommending Sian and Travel Counsellors.

Sent by Nicola Morris

Sian has done a fantastic job recently of booking my sister's hen night and has been booking our family holidays for many years. I would not book a holiday with anyone else. Sian is extremely professional and understands our every needs, from booking holidays to suit our family and accommodate our children to booking weekend getaways. I would highly recommend the personal service that Sian can offer you.

Sent by Susan Tippin

I was really impressed with Sian’s service. I left everything to her, and she got me a very good deal in a short time. It would have taken me a lot longer to find a holiday, at a reasonable price. I will certainly use her service again, and recommend her to friends and family.

Sent by Karen Bradley

Sian offers a very professional and personal service. We told Sian what we were sort of looking for and she came back to us with great hotels and suggestions we hadn't thought of and great prices!! I would recommend Sian to all my friends and family. I wish her all the best :0)

Sent by Jonathan Day

Sian was excellent in helping book both a holiday and multiple short-breaks. In the past I used the internet to book most of my hotels, but decided to give Sian a go. After requesting multiple quotes for different breaks both in the UK and abroad, Sian promptly provided me with very competitive quotes along with alternatives to meet my budget which I stated when enquiring. She quickly responded to my questions and really gave me a one to one personal service that the internet cannot offer. I am getting married abroad. We will be directing all our guests in Sian's direction. Overall I am very impressed with her service and will be using her again for my next break and can highly recommend her. Thank you.

Sent by Tracy Wood

Booking through Sian was an excellent experience. She provided prompt response to enquiry and friendly personal service. I will recommend to friends and family.

Sent by Tom Knowles

We have been using Sian to organise our holidays for about 15 years and have always found her to be more than helpful. She has always been professional but at the same time has gone out of her way to help us with any queries, big or small, to make sure that we enjoy our holidays wherever we have been.

Sent by lynne sandles

We have known Sian for a good few years through booking our holidays. She always gives a very good service, looking through lots of holidays to get the best results for us. We would recommend Sian to anyone. Thanks for past services and good luck.