Dedicated person. Always, ready to suggest, plan and assist any time I requested

Not my first booking with Simone and she was my first choice to book for me again

Great personal service.

Thank you have made life so much easier for us to book holidays, I have already told people about you.

Simone was fantastic in helping us narrow down a very big brief! We wanted a luxurious honeymoon in June but had no idea where to go. She quickly suggested 3 top places and then kindly walked us through the pros & cons of each, with a breakdown across climate, cost and things to do. Although she knew what we were looking for, Simone didn’t push any of the locations and allowed us the time to work out what felt right. In the end, we’ve got exactly what we wanted in a 10 night stay to Mauritius with a fantastic hotel and flights that allow us to maximise our stay. We couldn’t be happier. The process was so smooth & simple thanks to Simone’s expertise and guidance along the way, thinking of things we wouldn’t have considered and ensuring we were completely satisfied with the choice.

Simone has again come up trumps in assisting and booking our 2026 summer holiday. Simone provides an excellent service from start to finish. Would not hesitate to recommend.

Best travel service we have ever used. Nothing is too much trouble. Simone is a diamond.

Simone is just the best. Nothing is too much trouble, no question is too silly and she always goes the extra mile. Have already recommended her to several people and wouldn’t hesitate to do so again. She epitomises personal service.

Finding Simone has been wonderful, she has gone above and beyond to find us the perfect holiday, or should I say holidays! Nothing has been too much trouble and communication is fantastic. I don't know how she does it but Simone managed to do a totally tailor made holiday better than online. If you want fantastic service, a bespoke holiday, total peace of mind and a good price... ask Simone! Oh, and even better - you talk to an actual person rather than a robot! What a refreshing change.

We have been using Simone for over 10 years now to help us arrange and book holidays both grand trips, and small weekends away, to help us create some wonderful memories. Nothing is too much trouble, and her eye for detail is second to none! Our holidays have been truly wonderful, and we cannot thank her enough. We have no hesitation in recommending Simone to anyone searching for that perfect holiday of a lifetime.

Simone is extremely professional, and no query was ever too much trouble. We were presented with multiple well-thought-out options for our Disney trip, each tailored to our requirements. I would definitely recommend Simone and her business to anyone looking to book a holiday.

Simone has been organising my holidays for over 20 years and has always delivered on any request we have put to her. The attention to detail from airport transfers to hotels and the type of rooms we prefer is superb, always telling my friends about this lady and the service she provides.

I wanted to say a massive thank you to Simone Taylor-Gray , our amazing Travel Counsellor. She consistently goes above and beyond. Here are just a few of the things she does (in no particular order) that make her exceptional: A mind reader- give her the vaguest idea of what we want from a holiday and a very broad list of wildly differing countries and she comes up with the perfect options . Super woman Organisation skills - Every detail is thought through and arranged—car parking, online check ins, flights, and more—often before I’ve even realised they needed doing. Absolute godsend when you’re two cocktails in on the beach! True holiday maker- she pays so much care and attention to every detail , we can relax and just enjoy the holiday from the moment it’s booked . Economist - Best Price searcher - every time She is all that and more. In summary she represents everything and more that a Travel Counsellor represents, and we wanted her fabulous care and hard work to be recognised, and to say a huge thank you . Looking forward to our next trip — organised by Simone of course! “Your dream holiday is Simone’s priority. Perfect holidays are all about relaxation or adventure. Connect with your very own travel expert to arrange your next holiday with care and lose the pain of planning. We'll take care of every last detail so you can explore with confidence and make memories to last a lifetime. “

Simone has been our travel counsellor for over 20 years. In that time she has organised and advised us on some dream holidays. Nothing is too much trouble and she knows us so well now that each holiday is tailored made for us! We have recommended her to so many of our friends and colleagues and will continue to do so with confidence.

Simone went out of here way to help advise and maximise the booking of our trip I would most definitely use her services again and would recommend here to my family and friends.

I won’t go to anyone else to book my holidays. Simone has put herself out to find out exactly what we want and need for our much needed breaks. As we’ve aged our choices have changed and Simone totally takes it all on board and sorts us out. Can’t say enough good things about her .

Nothing seems to be a bother to Simone would recommend her to all my friends.

1st class service as always

Simone never ceases to amaze us. No matter what we throw at her, Simone always delivers a perfect solution. This is especially so when we want her to build a multi-site, unique holiday as we did on this occasion. We have used Simone for many years and we will continue to do so.

Simone Taylor-Gray always goes above & beyond for me, no tweaking is too much trouble.

Simone is amazing at what she does. I asked her to find us a holiday in the UK where we could see otters. The options she sent me were all lovely, but as it is for me and my husband’s birthdays, she warned me that most properties were either Friday to Monday or Monday to Friday. I asked her about one of the destinations and how much it would cost for a week. Simone said if we go before the school holidays it would cost significantly less. I know Travel Counsellors are often about the luxury end of travel but Simone ensured our holiday was well within our budget. I would recommend her to anyone.

Simone always goes above and beyond And always keeps me up to date.

Simone is super knowledgeable with the itinerary options and great at adapting to alterations in the quote process. Communication very efficient! Cant wait for our trip with the family. Not the first time Joanne and I have used Simone and wont be the last.

Simone is always great to deal with - we've known her for years and she's come up with fantastic ideas and options every single time. Thank you!

I have used Simone for all my holiday bookings for over 10 years. Her professionalism is great and I will continue to use and recommend her.

The score given , reflects that way Simone Taylor is taking care of us . She went out of her way, even after office hours to secure a perfect package for us . She was patient in tailoring our needs and very responsive any every time of day . Excellent super professional work.

Simone is efficient and good fun.

I have booked my travels with Simone Taylor-Gray over many years. Superb. Peace of mind always. When I lost my partner and had a holiday booked, she sorted everything out. Thank You Simone

Simone is super efficient, professional and I’m pretty sure she is a mind reader. She comes up with the perfect trip when I have given her the vaguest of ideas about where we want to go with an added list of curve ball “must haves” . Every detail is covered by her, absolutely brilliant service.

I have always received excellent customer service from Simone Taylor-Gray and will continue to consult her on holiday destinations, hotel options and bookings in the future. Simone provides a great personal service which has yet to be equalled by other travel companies I have used in the past. Many thanks

Simone has always been a great help in looking for a holiday which I hate doing . She gives us a choice and is always helpful.

Simone is my sister, so I have always supported her in what she does. I know she truly enjoys her work, and reading her reviews speaks volumes about her dedication. All my friends whom I’ve recommended to her—and who have then gone on to book—have always commented on the wonderful service she provides, as well as the thoughtful personal touches that make the experience even more special. Her attention to detail and genuine care for her clients and even myself, truly set her apart.

Knowledgeable and efficient. Always puts the client first. Would not trust anyone else with my travel arrangements.

It was my first time using this agency and they really took care of us. My daughter is still to travel but every query we had, they were always there and went with our pace, especially with procedures that were new to us. I am really grateful and I highly recommend.

As always Simone, was very helpful and quick in coming up with options for my recent request with her !

Simone Taylor-Gray was very helpful with assisting me in booking my holiday, especially when helping me with the visa.

Cannot fault the service. Second to none. Been using Travel Counsellors for best part of 20 years, would not consider going anywhere else. Simone is brilliant, and has never let us down. She deserves all the credit.

Simone as ever is excellent at her job and always provides good advice when looking at different holiday options.

Simone was extremely helpful with finding the best option for us for our holiday. She was able to quickly answer any questions we had, and made the experience very quick and easy.

Simone was so patient with me when I kept changing my mind over price and dates. She found a fabulous holiday for myself and my aunt. Thank you!

Simone has been organising holiday for me and my family for over 25 years. I have recommended her to many friends and will continue to do so. She always delivers and you cannot beat that personal touch.

We have been using Simone for years because she is fantastic at what she does. She takes the hassle out of planning my holidays. Everything about the service is seamless. All I have to do is tell her when, where, what i want to do when there and my budget. Her extensive knowledge and professional connections do the rest. On arrival until departure, the experience to just what I need. Effortless!

Simone, always acts quickly and finds the best deals. Great personality for the job!

Very helpful and well knowledgeable staff. Keep it up we will be coming for more.

First class service and communication every time from Simone.

Simone always delivers the holiday that I want within budget, is always on hand to answer queries no matter how small. She is very friendly & approachable always.

Amazing personal service! Tailored to what you want. Simone is the best.

Because she is the most awesome of the awesomest!

After many years Simone is still the best!!!

Simone is always a 10.

As always, Simone provided a prompt and efficient service in the organising or the trip, including numerous changes I requested. And it made things very easy having the pack sent to me.

Very professional and helpful making the booking experience pain free.

First class service by TC Simone Taylor-Gray My wife and I have just enjoyed a cruise of the Baltic arranged by Travel Counsellor Simone Taylor-Gray. Simone has arranged all of our long haul holidays and cruises for over 20 years. We know through experience how professional she is and passionate about getting what we want from a holiday down to the smallest details - it really is most re-assuring. She is always available to consult - not just in office hours - responding to messages very quickly. Her advice and experience, knowledge of the industry is extensive and she has been able to answer questions or queries quicker than we could by trying other routes. We thoroughly recommend Simone - not only is she very professional - she is so easy to deal with, a great communicator and a bubbly character as well - we really look forward to contacting her knowing that the service we got all those years ago when we first contacted her is just as good if not better now. I do check out other travel agents now and again but always come back to Simone.

I try to recommend Simone whenever I can. She has never let me down yet and I’ve booked once or twice a year for years and years now. Would never dream of going anywhere else. She goes the extra mile every time.

Simone is fantastic and does everything she can to find & arrange you the perfect trip based on your requirements. Can’t recommend her highly enough!

If there was 11 it would be.

Amazing service, always helpful with lots of advice & going above & beyond to be accommodating.

First class service. Simone made everything easy for me travelling on my own she was extremely helpful. She went the extra mile to help me. I would always use Travel Counsellors.

Simone was brilliant. We’d asked for self catering options for Majorca and Ibiza and she also gave us some options for Menorca - which we ended up choosing. She gave us options for the duration of the trip too - which was excellent. We’ve ended up with a great holiday - which was cheaper than I’d found on line - with a better quality of accommodation. Cannot wait to go. We’ve already recommended Simone to friends and family and wouldn’t hesitate to do so again. Every trip we’ve booked with her has been better than the last.

So far it's been calm , stress free and very helpful service