Sent by Michelle Watson
Newtown, Powys 18/06/2023
We wanted a holiday abroad and turned to Sue for help. Sue gave us an excellent service and with her expertise we booked our holiday and now can’t wait to go and enjoy it. Thank you, Sue!
Based In St Helens
Sue Pattenden
Available for new enquiries
It's Nice To Meet You
With more than 30 years’ experience in making holidays and travel accessible and inclusive to all brought me to joining the Travel Counsellors global family of award-winning travel professionals.
I am able to make holidays accessible and my comprehensive service includes, assistance through airports and on flights, adapted transfers, guaranteed accessible rooms, through to hiring of equipment, nursing care and accessible excursions.
Having created holidays, just not for a specialist market, along with drawing on my own travel experiences, I am able to establish a unique insight and understanding of how to create holidays and travel that meet the requirements of customers with even the most complex access and mobility requirements. I instinctively match holidays and listen to my customers’ tailoring holidays to individual needs and requirements. I love finding out where you’ve been and where you want to go, because sometimes travel is about heightening your imagination and finding those things you never knew you were looking for.
But of course, the most important relationships over the years have been with my valued clients, many now friends. What is really exciting about being a Travel Counsellor is that I am to offer an almost unlimited range of destinations and holiday opportunities to everyone, that simply cannot be matched by any other travel organisation. This will mean I can help realise your travel ambitions and dreams in a way that was simply not previously possible. Add to this round-the-clock support wherever you are in the world, 100% financial protection and of course a personal, caring service without compromise and it really is going to be a future without limits!
My customer stories
Sent by Alison Armstrong
Wigan 20/05/2023
Sue is extremely patient and happy to look into options for you time and time again until you get the right holiday. I’ve used Sue for the last few years now and would like to call her a friend even though I have only met her once!
Sent by Simon Appleton
Warrington 06/03/2023
We first used Sue for our bespoke honeymoon and have used her for every foreign trip since. At this point it is like dealing with a family friend who knows exactly what we like (even if we're not sure ourselves!) And provides a level of personal service you just can't get anywhere else, she is also able to be competitive on price and find things within our budget. She is always our first call when booking a holiday abroad and we have recommended her to our friends and family many times already...
Sent by Helen Gent
Maidenhead 03/03/2023
Sue is super helpful and patient! And always comes through when we most need.
Sent by Robert Sanford
St Helens 19/01/2023
Sue has been very helpful in the booking and reservation of my trip and I could not recommend a more highly. She has created a bespoke trip for me that completely meets my needs and my requirements.
Sent by Alison Johnson
Wigan 20/04/2022
Friendly and efficient service. Sue listens and finds the perfect destination to meet your needs.
Sent by Jacqueline Cove
Manchester 26/01/2022
My husband and I have known Sue for 28 years, she has been so helpful in organising and recommending all our holidays.
Sent by Julie Worboys
Crawley, West Sussex. 29/09/2021
Very helpful after a recent issue with P & O and we have now gone on to book 2 more cruises with Sue Pattenden as we know we will get the best service
Sent by Lisa Darlington
Runcorn. 18/02/2020
Sue was fantastic. She was available whenever we needed to chat and helped us to secure the best holiday we could during numerous phone calls swapping and changing details.
Sent by Holly Langham
Bristol 30/09/2019
This is the second time we’ve used Sue (first time was for our honeymoon) and she has again found us the perfect place for a little romantic get away for my husbands 40th birthday. Fantastic service, always finds us the perfect place, exactly what we are looking for, and she’s now on the case for our family holiday next year after we lost our previous booking due to the sad collapse of Thomas Cook. Can’t recommend enough! Thanks Sue.
Sent by Shareen Davies
Wilmslow 27/09/2019
Suzanne has looked after several bookings for our family, and she has done so with great compassion, organisational skills, humour and professionalism. I have already recommended her to several friends. We will continue to book all our holidays and travel through Suzanne. She is awesome!
Sent by Cathy Hughes
St Helens 04/07/2019
Sue has been & is continuing to be so helpful in putting together this surprise honeymoon for my daughter & her partner. Can’t thank Sue enough for taking away the anxiety of planning it all myself!
Sent by Barbara Monks
Stockton Heath 28/05/2019
I like the fact that Sue does everything for us. This is a great help too me personally as my husband is disabled and it needs a lot of organising when we go away
Sent by Joanne Hawkins
Culcheth 17/05/2019
Sue was amazing, I sent her a request first thing Friday morning and the holiday was booked 12 hours later, Sue sent me 2 x options which I reviewed and was thrilled with what she sent. Sue also helped us when we were stuck in Barcelona last October after a flight was cancelled, answered the phone at 1.30am and helped to get us into a hotel and return flight booked 2 days later. A true professional and always there to help. I would highly recommend Sue for any holiday help.
Sent by Scott Greathead
Sandbach 02/04/2019
Sue listened to what I was looking for and the next day called me back with the perfect option, holiday booked, flights booked, parking sorted....perfect service for the second year running. Thanks Scott
Sent by Wendy Kendall
Flint 17/01/2019
Sue thought of everything in advance and organised the lot for me.
Sent by Sara McKee
Conwy, Wales 14/11/2018
Always delivers however challenging the brief or many changes hurled in your direction.
Sent by Janice Malone
Warrington 01/10/2018
Sue was absolutely fantastic helping me to plan and booking everything for my husbands surprise birthday present, a trip to Washington. Nothing was too much trouble for Sue and she responded very quickly every time I asked for amendments to be made. Sue also arranged a fabulous anniversary celebration to Mauritius last year for us. What a memorable experience! So special! Highly recommended and will definitely be contacting Sue to organise our trips in future!
Sent by Christine Nicholson
Crawley, West Sussex. 13/09/2018
Very pleased with the service and helpfulness already recommended to friends and family.
Sent by Shareen Davies
Wilmslow 29/03/2018
Sue is an excellent travel specialist, who has booked a few of our holidays now. Impeccable service and always going the extra mile for you. I have already recommended Sue and will continue to do so.
Sent by William Dove
Warrington 21/03/2018
Sue has an uncanny attention to the smallest detail.
Sent by Sara McKee
Wilmslow 28/02/2018
Thank you for being a complete superstar once again!
Sent by Stuart MacGregor
Warrington 06/02/2018
Sue found us the perfect holiday and handled everything in a very professional manner.
Sent by Kevin Chadwick
Havervill, Mass 31/01/2018
We had a fantastic time in London. Thanks for all your recommendations, especially the chocolate shop. We all loved the place including the area it was located in. Plus we even managed to climb the 528 steps to the top of Saint Paul’s Cathedral. What a view!
Sent by Claire Cathcart
St Helens 29/01/2018
Sue is amazing, she takes the time to get to know you and understand your requirements. And she went the extra mile to get me amazing prices. I won't book travel with anyone eise now.
Sent by Deborah Joynt
Wigan 21/01/2018
Two simple words..... brilliant service.
Sent by Sara Mckee
Wilmslow 13/01/2018
Just wanted to say, you have been a real trooper all week. Kept me sane in a world of JFK madness, thank you. Will recommend you to all my friends.
Sent by Jessica Hammerton
Reading 30/09/2017
Thank you for creating what can be only described as a truely unforgettable Honeymoon. Everything went smoothly all journeys went well and both accomodations didn't disappoint. It's safe to say South Africa has made a impact and we do hope we can return at some point!
Many thanks again, we are truely forever in your debt.
Sent by Paul Delvard
Bolton 27/09/2017
This was an magnificent trip, we loved every part of our trip. Favourite places were Jasper and Banff and we intend to go back again as soon as we can. Our favourite property was Fairmont Banff Springs, we will definitely stay longer next time.
It was fabulous have a room over looking Niagara Falls, cant imagine wanting to go over them in a barrel!
We will be asking Sue to help us again and she has already promised to contact us in 6 months time to start planning our next trip.
Sent by Jenna Appleton
Warrington 07/07/2017
Arrived home at stupid o'clock this morning to find some essentials on our doorstep (bread, milk etc) courtesy of our wonderful Travel Counsellor. Talk about personal touch. Thank you Sue.
Sent by Claire Cathcart
St Helens 28/06/2017
Sue is brilliant! I've already recommended her to friends and am looking forward to booking more holidays with her.
Sent by Joanne Hawkins
Culcheth 21/06/2017
Great service by Sue as always, more than happy to pass on her number to anyone who needs a holiday :)
Sent by Jacinta Izquerdo-Moreno
Bury, Lancashire 15/06/2017
Sue was so easy to deal with; quick, friendly and professional. Makes booking a trip a breeze! And I have already recommended her to several friends.
Sent by Stuart Macgregor
Warrington 27/02/2017
Sue found us the ideal hotel that met all our requirements, within budget. A very professional service. We will continue to use Sue for our holiday bookings
Sent by Sara McKee
Wilmslow 03/02/2017
Always very responsive and particularly helpful out of hours!
Sent by Martha Stewart
Peterborough 26/09/2016
Thank you very much for the arrangements you made for Andy's holiday to Cyprus. Everything went smooth from the minute we left Andy's home until our return.
Andy and I were very pleased with the service and facilities provided by C&A Apartments. Chris and his family made us feel like if we were old friends. The facilities are excellent and on the whole, it exceeded our expectations. The place is well conditioned for wheelchair users or people with physical disabilities and they have all the equipment you might need. We truly recommend it! Andy left friends behind and most of the guests are so familiar with the place that C&A Apartments is like a second home to them. We cannot praise them enough!
Sent by Deborah Millington
St Helens, Merseyside 25/05/2016
Sue is always helpful and nothing is too much trouble for her even when some requests or complicated and demanding clients.
Sent by Alison Driver
Bacup 30/03/2016
Highly recommend Sue's services. Excellent.
Sent by Simon Appleton
Warrington. 29/03/2016
As usual Sue has been brilliant in arranging our holiday, we can always count on her to do a great job and we always mention her to people who are arranging a holiday.
Sent by William Dove
Warrington 18/01/2016
Sue always finds the perfect hotel for my picky partner. A gym on site to give me a couple of hours head space. Thank you.
Sent by Jeffrey Stewart
Alberquerue, USA 17/01/2016
Sue followed through with a flawless customer service experience. Friendly, personable, and professional.
Sent by William Dove
Warrington 30/10/2015
Sue's attention to detail and noting what we like and don't like always makes for a perfect holiday.
Sent by Simon Appleton
Gorse Covert 20/04/2015
Now that we are back to reality we just wanted to send a quick note to thank you for arranging another great trip for us. We both loved Paris and staying in an authentic Parisian apartment, which was the perfect location for us with both a Metro stop (the book of T+ tickets is definitely the best way to get around!) and the Eiffel Tower on our doorstep.
Also your advice about the City Lockers was excellent - being able to drop our bags by the train station bought us two extra days, with the Louvre on the first day and the Natural History Museum on our last day. We will definitely be wanting to go back in a few years.
Sent by Deborah Millington
Runcorn 06/03/2015
We manage the finances of vulnerable adults and use Sue Pattenden to arrange holidays. We have always been happy with this and have never had any issues.
Sent by Joanne Shaw
St Helens 17/02/2015
Fantastic personal service, really helpful and sorted out all our holiday requirements so I don't have to worry.
The thing I liked most was that Sue wasn't pushy, she provided me some holiday options after our first consultation, then she left me to review and let me come back to her with my choice. After a few minor tweaks we now have the holiday of our dreams in place!
I'd recommend her services to anyone and I will definitely be asking her to help with my next holiday.
Sent by Tim Nolan
Newton-Le-Willows 27/01/2015
My wife and I found Sue to be extremely professional but at the same time very friendly when speaking to her and discussing the options for our holiday. As we didn’t really have any specific location in mind Sue proved to be excellent in providing some locations to look at and think about. Whilst we had some changes to where we initially looked to book in terms of where we ended up actually booking! (Due to us giving incorrect dates) Sue remained calm and efficient in handling our mistake and made numerous changes in line with our requests along the way, eventually ending up with what we are sure will be a brilliant holiday in a great location. Finally just to say thanks Sue for all your help, Tim and Lucy.
Sent by Lindsay Cook
St Helens 13/01/2015
We are back in the land of the living instead of the land of the dreaming!! We had a fantastic time on the cruise everything went smoothly, so impressed with P&O cruises, we were treated like royalty, the cabin was fantastic as was the food and service could not fault it. Thanks for arranging a fab holiday.
Sent by William Dove
Warrington 29/12/2014
Sue's attention to detail is amazing. Always finds the perfect hotel and resort.
Sent by Laura Rhead
Wokingham 12/12/2014
We found the wonderful Sue Pattenden based on a recommendation from friends who booked their honeymoon with her. She has been enormously helpful and patient with us and I am so happy with the honeymoon we picked with her help, THANK YOU! Laura and Dave
Sent by Neil Cook
Newbold, St Helens 03/11/2014
Sue has been a great help in finding a lovely hotel for our family. She handled it all very professionally and efficiently
Sent by Sara Mckee
Wilmslow 17/07/2014
Sue would be the first point of call for protected travel enquiries. She goes the extra mile and is always there to assist.
Sent by Mark Jeffries
Nantwich, Cheshire 06/05/2014
Very happy with the service that Sue provides.
Sent by Barbara Monks
Warrington, Cheshire 06/05/2014
We just feel we can leave everything to Sue. We don’t have to worry about the holiday which is important for us because of needing disabled facilities.
Sent by Chistopher Eccles
Glossop 02/05/2014
Continued to search when not satisfied with the first venue, always found Sue to be helpful and thorough.
Sent by Simon Appleton
Warrington 23/01/2014
I found the whole booking process to be straight forward and personal. Our Travel Counsellor, Sue Pattenden, was friendly and knowledgeable and extremely responsive to our changing and occasionally very specific requirements. She seemed to really go that extra mile to deliver our requirements within our budget, I'd go as far as to say we couldn't have booked our honeymoon without her. We would definitely use her again when planning future trips, and I have already recommended her to a work colleague who is struggling to get an 'off catalogue' travel agent to fulfil her upcoming holiday requirements.
Sent by William Dove
Warrington, Cheshire 24/12/2013
Sue really gets to know you and what kind of things that would make your holiday special. We are so looking forward to our first holiday in Lanzarote and our first with Travel Counsellors.
Sent by Jane Kinnaird
Stockton Heath 05/11/2013
Sue managed to source multiple flights for my family, in a combination I could not have sourced alone. She responded to enquiries out of office hours and generally went above and beyond to secure the flights we wanted. I would have no hesitation to recommend Sue to friends and family.
Sent by Jenni Wood
Thelwall Warrington 17/09/2013
Sue was absolutely wonderful, professional, friendly efficient and most of easily approachable when we had questions and queries. Sue made my trip to America an absolute joy as she took the hassle out of booking the flights, transfers and all the other necessary documentation required for the trip.
Sent by Alsion Driver
Bacup 26/07/2013
I'd never thought to use a Travel Counsellor but when I was struggling with a very specific requirement and had no time to find it I asked for Sue's help. She took the time to really understand what I wanted so that she could provide me with a range of options. Sue even printed off directions. I highly recommend Sue.
Sent by Barbara Monks
Warrington 01/07/2013
It was a great relief to have someone to organise everything when you need disabled facilities.
Sent by Jennifer Wood
Warrington 14/06/2013
It was just the best service I've ever had. Sue was so quick and efficient and she didn't mind at all being rung up in the evening. This was really great and so useful when you work full time.
Sent by Michaela Webb
Grappenhall, Warrington 10/06/2013
Thanks so much for the welcome home basket. The holiday was so wonderful and perfectly arranged.
Sent by Alan O'Connor
Chester 28/05/2013
Sue provided us with an excellent efficient and friendly service
Sent by Martin Dennett
Runcorn 13/03/2013
Sue has been most helpful over the last 18 months, despite my domestic problems which led me to having to cancel a holiday in 2012, but was most willing to help me again this year. Nothing is ever too much trouble for her and any calls and emails are swiftly responded to. I'll definitely use her services again in the future!
Sent by Russell Hudson
Warrington 20/02/2013
The service given by Sue was exactly as expected, very good. She immediately understood my requirements and responded with suitable options extremely quickly.
Sent by Frances Bradwell
Manchester 07/02/2013
Sue was extremely helpful in organising our travel details and nothing was too much trouble. We would have no hesitation in recommending her to our friends, family and colleagues.
Sent by Christine Park
Warrington 07/02/2013
Sue was very helpful in organising our booking for our first cruise and also for arranging travel insurance.
Sent by Michael Hart
St Helens 07/02/2013
Sue Pattenden is a fantastic asset to your company. She is polite, happy and always happy to help regardless of the time of day.
Sent by Colin Williamson
St Helens 07/02/2013
I have already recommended Sue to family and work colleagues, I thought she did her very best to find us a good deal that we were happy with, hence the booking!
Sent by Damien Davies
Newton-le-willows 23/09/2012
Just wanted to thank you for organising our holiday for us - including the parking which was gd!
We had lovely hols, hotel was great, really family friendly and the room was on first floor on quiet side - so was great for boys!
Back to reality now, work tomorrow but thanks again for your personal service which really does make a diference!
Emma & Damien
Sent by Charlotte Chapman
Reading, Berkshire 04/09/2012
“Organising a honeymoon is a big responsibility and you want it to be absolutely perfect. So when I was organising mine, I was very happy to find Travel Counsellors online, who offered a great personal service, specialist knowledge and could manage a wedding fund for us. Sue from Travel Counsellors was absolutely brilliant, organising an amazing honeymoon trip to our demanding requirements, and even dealing with local hiccups during the trip itself. I thoroughly recommend Sue and Travel Counsellors to anyone wanting a perfect and stress-free honeymoon.”
Sent by Gary Langham
Swindon 17/06/2012
My wife and I met Sue at a wedding fair last year when we were engaged. I took Sue’s card with absolutely no intention of phoning her because I thought I was more than capable of planning and organising an amazing honeymoon.
I carried out research and found what I considered to be good package deals, but decided to phone Sue to see if she could do better…and boy did she. Sue is not only a truly competent, thorough and professional travel counsellor, she is incredibly kind and personable.
What we expected from Sue was a decent service. What we got was someone who went above and beyond in every aspect of the role. From emailing in the middle of the night if we had a concern, to receiving birthday and Christmas cards out of the blue from Sue.
Sue is someone whose work ethos is unparalleled and kindness unrivalled, and I cannot recommend her highly enough. Thanks a million Sue, for everything…especially for arranging a perfect honeymoon."
Sent by Hilary Richardson
Warrington 15/06/2012
Thank you very much for your gifts and for coming to watch us get married. We had a great day followed by a fanatastic honeymoon.
Thanks for all your help in arranging a wonderful trip, we stayed in great hotels in perfect locations.
The views on Hamilton Island were breathdaking, but I think the highlight was Whale Watching in Sydney. Lots of great experiences though.
Thanks and best wishes
Dave & Hilary (Mr & Mrs Richardson!)
Sent by Amy Hutton
Stowmarket 24/10/2011
Sue Pattenden is marvellous, she takes all the stress and hassle out of travelling. I would recommend her to anyone.
Sent by Jacqueline Cove
Manchester 28/02/2011
I have found Sue to be a very honest and trustworthy person. When arranging our holiday for us nothing was too much trouble, even down to the smallest detail. We shall certainly call on Sue again in the not too distant future.
Based in
My Videos
TCExperience Africa
18/03/2021
A beautiful insight from a fellow TC with some inspiration, its as if you are sat in the back of the truck isnt it!
TC Experience - Cook Islands
18/03/2021
Enjoy this beautiful video taken by a fellow Travel Counsellor from their visit to the amazing Cook Islands.
My Blog
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
Is travel insurance really necessary
02 April 2019
If you’re planning a holiday and the unexpected happens, travel insurance cover could protect you from hefty costs and medical bills. No-one wants to be thinking of accidents or incidents while they’re on holiday, but if the worst does happen, the right policy can be indispensable. My own personal experience has recently highlighted how important travel insurance can be, my sister was recently o
Universal Orlando
28 June 2018
For all those thrill seekers and adrenaline junkies out there, Universal Orlando is the place for you. There are three amazing parks to choose from - Universal Studios, Universal Islands of Adventure and Volcano Bay waterpark. Universal Studios Harry Potter fans will love Diagon Alley, , Escape from Gringotts ride and Hogwarts express - the fabulous train ride that takes you over to Island
10 things to do with kids in Abu Dhabi
18 June 2018
Only a seven-hour flight from the UK, this emirate makes for a unique and thrilling holiday destination with kids. Pick from world-class theme parks, activity parks and water parks, desert excursions and incredible wildlife sightings – all in a setting of near-constant sun shining down on pristine beaches. We’ve shared our top picks for the best activities to do during your family holiday in Abu D
Magical family memories in June 2017
31 January 2018
It was time to arrange my own family holiday! Having promised the youngest one she would be able to meet Ariel and all her favourite princesses, I set about planning the perfect family trip. What did everyone want from this trip? For me it was about spending time with my baby sister and her family as they were holidaying there at the same time as us. For our two eldest it was about shopping,
Do you still send postcards?
01 December 2016
Recently I came across a box of old postcards and it made me think its years since I received one or even sent one myself. Many years ago my dad used to travel the world whilst working for B.U.A. He always made a point of sending me and my sister a postcard from wherever he was. I still say that was what helped me into my life in travel. My favourite cards were from the Far East, I rememb
Sandybrook Country Park
20 October 2015
'Experience Day' at Sandybrook Country Park with 10 lovely Travel Counsellors! As always it was lovely to meet up with some of the TC family, catch up and share ideas over morning coffee. Having only ever experienced Butlins many years ago I was looking forward to seeing what a Lodge break could be like. Sandybrook Country Park is part of Hoseasons Go Active Breaks Collection and is close
Renee's 'We Act' in India report
24 September 2015
Renee's 'We Act' in India report 17 September 2015 Last year my daughters school launched 'We Act' Group in school. So I thought I would share her trip with you. We Act is an educational programme that empowers young people to become active local, national and global citizens. Renee (my daughter showed an interest. So, Renee and the group attended the National We Act day in London in Ma
Very regal, very English... Amazing
07 July 2015
How lucky am I? Having received an invite to Cunard's 175th Concert at the Anglican Cathedral in Liverpool on the 4th July 2015 held on the anniversary of the first Cunard transatlantic crossing in 1840. The Cathedral was packed to the rafters, with Cunard guests, celebrities and descendants of founder Samuel Cunard. We were taken on Cunard's journey with readings from many recognisable f
Thoroughly spoilt!
20 August 2014
I was over the moon to be invited to spend a few hours on board the beautiful Azamara Journey whilst she visited Liverpool recently. I have been lucky enough to spend time on board many ships during my years working in travel but Azamara was a new one to me. My expectations were mixed, I knew it was a great product, but had no idea on the real Azamara experience. The day began with meeting our
Contact Me
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you: