I am based in Welwyn Garden City, Hertfordshire. I have worked in the travel industry for over 21 years, both on the high street and from home.
I love to travel and have been fortunate enough to visit many different destinations: Various areas in the USA, Australia, Canada, South Africa, the Caribbean, Indian Ocean, UAE, Bali , Iceland and around Europe to name just a few. I've also been on a number of river cruises. For my special birthday last year, I visited Alaska, then cruised into Vancouver.
Being independent means I am able to offer a wider range of travel options, whether it be flight only, package long/short haul, cruise, ski, city break or UK break - using an extensive list of suppliers to give you the best price.
I specialise in the USA, Caribbean, Australia, Honeymoons, Cruise and Europe. I endeavour to visit different destinations and take training courses to enhance my knowledge.
I provide a unique travel service and am passionate about finding the right holiday for you, using award winning technology, with the support of a world leading travel company, offering 100% financial protection. I can be available around the clock at a time to suit you. I personally take care of everything from your first enquiry until you return home.
I aim to make booking with me hassle free!
So if you don't want a holiday from hell, give Tracey a bell!
My customer stories
Sent by Lesley Bedford
Welwyn Garden City 20/09/2019
Tracey Scales was excellent. Very last minute booking. Tracey was very thorough, even checked my son in online. She even booked for us when she wasn't in her office going above and beyond she made a stressful situation very easy. Will be using Tracey and you company in future. Thank you
Sent by R Shah
Barnet, Herts 03/09/2019
Where do I start? From the time I first messaged you about wanting to go on holiday giving you my requirements, date and budgets, you came back with 3 good suggestions of which one was to the Atlantis Hotel in Fuerterventura. You have been exceptionally professional, meticulous, nothing has been too difficult and the attention to detail has been superb. Your constant communication, sorting out the tickets, baggage tags to getting the tickets out to us too had nothing to fault about. The cherry on the cake was the welcome note we received when we got to our hotel in Fuerterventura which no one has done to date. You even made sure we were looked after in your absence and checked us in when returning back to the UK upon which we had a welcome home card waiting for us. I cannot begin to thank you enough for the whole booking and experience and will keep recommending you where I can. We will definitely use your services again and I now fully understand how using a travel agent as opposed to self booking is so important and helpful too. Thank you once again from the bottom of our hearts.
Sent by Michael Baird
Welwyn Garden City 03/09/2019
Dear Tracey, I am just writing to thank you for arranging our wonderful anniversary holiday. From the start, when I said we wanted to go to Italy and what we hoped to experience, you suggested Sorrento and offered up two hotels that fit our budget, both of which looked lovely. You explained the differences and we made our choice. From that point on, we did absolutely nothing and you took care of everything, including regular personal notes and updates. A couple of weeks before our holiday we received a pack, with all our boarding passes, travel vouchers and itinerary and even including our flight tags filled out and provided the plastic bags for liquids! We were totally spoiled and did not have to do or think of anything. The holiday was perfect! Sorrento was everything we hoped it would be and your hotel recommendation was perfect - a beautiful hotel and the staff were so friendly and helpful. You arranged for an amazing balcony view and a treat for our arrival too all for our anniversary, which was so touching. We cannot thank you enough for making it such a special holiday and thinking of everything for us. We could never imagine using anyone else for our travel arrangements as we know they would come nowhere near to your attentive and amazing service. Thank you so much.
Sent by Lorraine Shearman
Hemel Hempstead 27/06/2019
Exceptional service, from planning, through to departure. Regular contact and prompt responses to enquiries. Highly efficient, helpful and friendly.
Sent by Tom Brooks
Welwyn Garden City 17/06/2019
Hi Tracey, Just wanted to thank you for everything you did to make the Canada Trip so special. We all had the holiday of a lifetime. So many experiences packed in to a couple of weeks. Every day something new and different. The planning you put in was amazing - everything went like clockwork and made the trip so much less stressful and enjoyable. Many thanks again from all of us
Sent by Fiona Morcom
Welwyn, Herts. 05/11/2018
Tracey has planned and organised holidays for us for several years, always coming up with a fab experience at a very competitive price. She really goes the extra mile to make sure everything is thought of, and really gives the service her personal touch. Can’t recommend her enough!
Sent by Simon Squire
Sidcup, Kent 18/01/2018
Just a short mail to say thank you so much for arranging our short break ‘it was absolutely perfect and the welcome you arranged at the hotel was the icing on the cake , just overwhelmed with your professional approach
Thanks Simon x
Sent by Amelia Barnard
Hatfield 14/01/2018
I wanted to express my sincerest gratitude for all your help and support when I took my recent trip to Turkey and I had the unfortunate experience of losing my luggage, or rather it had been sent to another terminal, and then being taken airside by four Arab men in white transit van, which was slightly unnerving.
However, all worked well in the end. The transfer home was easier and much smoother with luggage being transferred to correct plane and arrived safely in Stansted.
I genuinely appreciated your calm demeanour on the end of the phone and knowledgeable manner, when I was in a panic after losing my luggage, I felt reassured and confident.
I was so appreciative of having a English supportive, calming voice over the end of the phone, so thank you for all your help.
Sent by Paula Farson
Potters Bar 14/01/2018
Tracey can always be relied upon to get the job done quickly, efficiently and happily! She is a pleasure to deal with and my travel always lives up to expectations.
Sent by Jo Chapple
Northampton 14/01/2018
Booking a holiday with Tracey is like being hugged by a loving parent - I get warm, fuzzy feelings because I know she will have thought of everything and no arrangement will be left unarranged, forgotten about or timings not considered. Tracey treats all holiday arrangements as if they were her own.
Here's an example.
We went on a 3 day trip to Budapest in a 4 star hotel for 4 people, offered at a very competitive rate. Tracey arranged for the flights to be booked and all passengers checked in. Car parking was organized. Priority through security arranged. We are too mean for priority boarding, but we spent our time in the airport lounge quaffing and eating before our departure instead.
Upon arrival, we were met by a lovely smart driver and Tracey checked we had arrived safely via a text. during our stay in Budapest, we knew what sights to see because Tracey had advised us on the best places to visit and where to eat, etc. no detail is too much trouble for Tracey and she genuinely just wants to make your trip just a little easier and worry free. she even organized our holiday insurance.
Upon return from holiday, she calls to find out how it all went, where we went, would we recommend an activity?
To be honest, I always used to think that bespoke holidays were too expensive for me to use, but this is poppycock- Tracey represents true value for money and I will not go anywhere else in the future.
Sent by Kay Baker
Milton Keynes 26/10/2017
Hi Tracey,
Sorry for the delay with this but, as usual, its been hectic since we've been back.
Quite honestly this was our best family holiday ever! (I say "family" as Oz & NZ would be hard to beat for us as a couple.)
Flights were OK - can't help feeling BA are going downhill. It was a very old plane both there and back. When we asked at the BA desk what plane it would be we were told they use the new ones for the busy routes like Miami! Ah well.
The first week was amazing - loved the Barefoot Beach Resort! I'm sure we would still have loved it in a non-upgrade but it really was the icing on the cake. Colin & I said we'd easily be able to spend 2/3 weeks there relaxing - perfect position for everything especially if, like us you're suckers for Sunsets, sunrises and dolphins!
Car was perfect too. Lovely and comfortable for the 4 of us & still fine for 6 with Emily & Sean.
What a great place the Mystic Dunes is! We loved that apartment - it was huge (especially our en-suite LOL). Really close to all the parks and the restaurant on site was excellent and very reasonably priced. Jack & Gemma used the pools a couple of times & said they were lovely. Disney was as magical as ever. I'm convinced adults enjoy it far more than kids!
All in all we wanted to say a huge THANK YOU! Its made me tearful just writing about how awesome it was.
Kay & Colin
P.S. Gemma sent flowers and beers to us afterwards to thank us for a "holiday of a lifetime", bless her!
Sent by Kamron Hinchley
Newmarket 24/11/2016
Tracey, thanks so much for everything, I couldn't have done it by myself!
The holiday was absolutely amazing, everything planned and didn't have to do much ourselves apart from jump on transfers, that were right outside the hotel.
Managed to catch a glimpse of the northern lights as its was cloudy but still saw them!
The Blue Lagoon was perfect, we spent the whole day there from 11-5.
We upgraded the room when we got there, and got the biggest penthouse suite for a small cost of €80. The room was really something special, ventured out into the city centre on the last day and got loads done, sightseeing and trying out local foods,
Can't thank you enough, I'll definitely return to you for future holiday plans!
Sent by Neil Kirby
Welwyn Garden City 11/09/2015
Thank you for all your helping organizing our recent trip to Vietnam.
We had a truly wonderful time and all the plans and arrangements were ideal- from the flights, being greeted at the airport, the various hotels and organized trips and tours.
You understood our needs thoroughly and put together a package that combined city and countryside: street life and street food: rural life and farming: temples and museums; bike rides and diving. This covered everything we could think of.
And you understood our desire for 'charming small hotels' of which the East West Villas in Hoi An was a wonderful example- the bathrooms especially were exquisite.
Above all, it meant that because all the arrangements had been taken of, we could enjoy our holiday.
Thank you.
Sent by Gary Hyde
Welwyn Garden City 27/08/2014
We just wanted to write and thank you for all the time, care and attention we received prior to our wedding day, and in booking the honeymoon of our dreams. We both had an absolutely amazing time exploring in Sri Lanka and relaxing in the beautiful Maldives. We saw, lived and tasted some amazing sights and sounds and built memories that will last a lifetime, and it was with your assistance that we managed to select the most perfect honeymoon for us. Tracey, we have recommended you to several people and they have all commented on your professionalism and competitive prices. Nothing is too much trouble for you. We will definitely use your services in the future.
Sent by Paul Tyler
Cheshunt 27/08/2014
I would just like to take a moment to say thank you for the holiday that you recently booked up for a friend of mine. I saw Kyle at the weekend and he was not only very excited about the holiday that he booked but was also extremely happy with the price and the service that he received from you. He is going to Dubai and the details of the holiday kept changing from room only to half board to All inclusive but none of this was a problem for you and you were happy to find all of the options for him. Once he decided on what package he wanted this is when your knowledge and expertise of the area came into play. You were able to give him an alternative hotel to the one he picked which was in the city but has all access as well, to a sister hotel on the Palms Island which is also all inclusive all within the same deal. You would not get this level of service or knowledge for using the internet and as always you are my first port of call whenever I need travel arrangements and I will continue to recommend you to all of my friends and family.
Sent by Steve Moore
Welwyn 27/08/2014
Soo and I thank you for your help and expert advise. I called you one day asking you to look at a trip to Malta. You called me a few time during the course of the next day and by the end of the day you had a package ready to go. Not only did we have a holiday ready to go on, we also had a pile of information which we found very useful including the bus ticket weekly passes. We will always trust your advise, as you get feedback from your client and then you check out Trip Advisor.
With this mass of information, this gives you a head start from the high street travel agents, it also frees up our time to work, rest and play as sitting there on the computer is no fun as we do not really know where we are going to end up. Choosing a holiday with you is a no brainer and long may it continue.
Sent by Michael Moxom
Hemel Hempstead 27/08/2013
Thank you for recommending and organising our trip to the Kotzias Hotel Appartments, Pissouri, Cyprus. After some initial problems about taking my son with me, you were very patient and helped with all aspects, including the type of insurance that we needed.
The resort was all that we hoped it would be, and met my brief that I gave to you, at very short notice. The brief was: 'have you got anything coming up in the next few weeks where I can take my son, somewhere nice, sunny, beach, pool, and quiet. He doesn't like too much bustle and noise.'
You came back to me with a short list of places to go, and Pissouriwas top of a list. It was a lovely place, just a few apartments, a couple of shops, a handful of tavernas, a beach and a pool. And lots of sun so it was fantastic. We both loved it, but Daniel really loved it. It was very family orientated, with a few children there Daniel's age. It doesn't take long for children to make new best friends, which was great for me as it left plenty of time to concentrate on dozing by the pool and drinking local beer.
We met plenty of people who had been coming there for years and asked how we had found such a quiet place, I told them. It was all because of BNI and one of our members, Tracey, our holiday expert!
However, the best part for me was being able to spend special time with Daniel. We just had such a good time and we laughed a lot!
Whatever type of break you want, whatever your needs, I have no hesitation in recommending Tracey.
Sent by Lynda Elliott
Welwyn Garden City 04/08/2013
We have booked a number of holidays with Tracey’s help and we have always had excellent service. It's nice to know that your holiday needs are met and any questions are always answered.
Tracey works hard to find the holiday that fits our criteria and we have never been disappointed.
Myself and my sons, will definitely book through Tracey again.
Based in
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I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
MS Thomas Hardy. 16-21st December 2018
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Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:
