Alice Hornsby

Excellent and quick service, listened to my requirements and delivered exactly that, thanks Alice.

First time using a travel service like this, and we’ll definitely be back — all thanks to Alice Hornsby at Travel Counsellors. She took the time to understand exactly what we wanted, then quickly came back with options that matched our budget and brief perfectly. I was a little wary of hidden costs, but I checked and her prices were as good as, or better than, booking directly. Alice handled everything, including flight check-in and sending our boarding cards. When we had a pool issue at our villa, she sorted a room change with the hotel that same day. Couldn’t recommend her highly enough — she genuinely cares about getting your holiday right. We’ll only be booking through Alice from now on.

Alice has been brilliant!! She really took the time to understand what we wanted, and our family dynamic, to put together a holiday that is perfect for us! We are super excited for our trip and will definitely recommending Alice and booking with her again!

We’ve just booked two holidays in quick succession. Alice was great at meeting our requirements and all of her suggestions entirely fit the brief. I wouldn’t hesitate to recommend her.

We visited Kuala Lumper and Bali for a two zone holiday l, that was extremely well planned and organised, everything was seamless and therefore stress free for us. Alice, our travel counsellor had taken the time to understand our requirements, likes and dislikes and created a beautiful holiday just for us. There was some lovely touches, a welcome note on arrival at our hotel, an early check in, which meant when we arrived after a 12.5 hour flight and transfer to our hotel, we were given access to our room straight away at 9:25am - that was so welcome. Private transfers, well planned trips and hints and tips given to us, to make sure we enjoyed our break. We don’t usually use a travel counsellor but based on this experience, we will definitely be using Alice’s services again.

I called Alice to help with a trip to Lapland. Although I had an idea of what I wanted to do there I had no idea of locations, transfer times or where activities take place. Alice took time to get to know me and to really understand what I needed from a holiday. She came back with three different options. I’m quite fussy and asked if we could change some of the setup, this was no problem to Alice who again came back with three potential options. One of which suited perfectly! The quotes were easy to see within app and so too was paying the deposit. I went from not having a clue about Lapland to booking in just a couple of days. Alice took all the stress away and made it so easy!

Alice was extremely professional. She has arranged my holiday from start to finish, I just can't wait to go now - I would highly recommend using Alice to book your next break. She has lots of good advice and I will definitely be asking Alice to help with my next trip !

Alice made the process of booking my next holiday easy and enjoyable. She is super-efficient, engaging and responsive. She wants the best for her clients. Thank you for doing all the leg work, Alice. Looking foward to my holiday in Portugal next year and beyond!

I would highly recommend Alice to book your next holiday through. She did a great job looking into River Cruises for myself and my husband. We have never done a river cruise before so didn’t know who was the best and who we should go with - Alice really went above and beyond to help us source the right cruise and we are really looking forward to our trip next year.

I would highly recommend booking your holiday with Alice. I enquired about a trip to Sri Lanka, and from the very beginning she took the time to make me feel comfortable and truly understand me, my family, and everything we wanted from our getaway. She kept me informed at every stage and even suggested excursions she knew my children would love. The itinerary she crafted was absolutely perfect, thoughtfully balancing the downtime my children needed with the once-in-a-lifetime experiences my partner and I were hoping for. It was clear she had put real care and consideration into every detail. I cannot thank her enough for her time, patience, and thoughtful planning. Highly recommended!

Booking my holiday with Alice was easy and seamless. She takes the time to listen to what you want then guides you whilst giving you time to consider the options .She appears passionate about travel and wants you to have the best experience/holiday.

Alice is absolutely fantastic, no question is too much and so friendly and knowledgeable of the destination. I couldn't be happier.