Charley Robinson

My expertise

Australia
New Zealand
South Africa
India
South East Asia
Sri Lanka
Adventure Travel
United States

I'm based in

Wells

Available for new enquiries

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

My name is Charley and I’m based in Wells, Somerset where I live with my partner, children and two giant ginger cats.

With over 13 years of travel industry experience, I’ve worked for both a high-end bespoke touring company and a luxury high street travel agent. What sets me apart from both companies, and certainly from online booking agents, is that I’m here to offer my clients unrivalled support throughout their entire holiday experience, from the first time we speak to after they’ve returned from their travels. I’ll be available to advise and answer any pre-travel questions, assist with all the extras that make a vacation truly special, such as room requests, dining reservations and experiences, and I’ll be there to help in worst-case scenarios, if anything goes wrong. Essentially think of me as your own personal travel concierge!

My favourite place on earth is New Zealand, where I was lucky enough to live for nearly three years. In my opinion there is nowhere more visually beautiful, with its mountains, glaciers and lakes, white sand beaches and wineries, and honestly the friendliest locals you could meet. My other favourite travel memories are being within a couple of metres of three rhinos in Kruger National Park, seeing bears in Sequoia National Park (California) and travelling solo through the Tibetan mountains of southwest China – which hosts some of the most stunning scenery I’ve seen.

I could talk about travel and my experiences for days, but my other passion is creating bespoke and personal itineraries to share with my clients so they can explore the places they’ve always dreamt of visiting. From luxury rail travel across Canada, to complex multi-stop cities in the USA, to your first safari in Africa or beach hopping in Thailand and Malaysia, I love the challenge of piecing it all together.

As well as tailormade touring, I also work with a huge range of suppliers and resorts and can arrange everything from skiing to Caribbean beach holidays, from a weekend away in Europe to a cruise around the arctic or the Mediterranean.
Anything booked through me (no matter how big or small) is fully protected financially and any flight inclusive trips are ATOL protected as well.

As I work from home I am able to speak with clients at a time that suits them – whether this is during standard office hours, in the evenings or at weekends. I’m happy to arrange video calls or can even catch up for a chat over a coffee somewhere – my flexibility means I can work around them.

I can be contacted over the phone, Skype, Whatsapp, Facebook or Instagram – give me a shout anytime as I can’t wait to discuss your next trip!

signature

Explore my guides and blogs

Voss: Norway’s Lakeside Ski & Adventure Gem

Voss: Norway’s Lakeside Ski & Adventure Gem

Imagine stepping off the train in a charming Norwegian town, then gliding straight up into the mountains in less than nine minutes. That is Voss: a beautiful lakeside destination that combines fantastic skiing, dramatic scenery, family-friendly fun and a serious love of adventure.

27 Apr 2026 5   min read

Winter in Quebec: Husky Sleds, Frozen Fjords & Cosy Firesides

Winter in Quebec: Husky Sleds, Frozen Fjords & Cosy Firesides

There is something truly magical about Quebec in deep winter. In late January I swapped grey British skies for bright blue horizons, frozen rivers and snow so deep it squeaked underfoot. I joined a small-group G Adventures tour that combined wilderness, culture and a touch of indulgence, then finished with a couple of relaxed days in Montreal to catch up with family. If you love the idea of a pro

30 Mar 2026 5   min read

Sustainability in the City: Nature and Wildlife in Singapore

Sustainability in the City: Nature and Wildlife in Singapore

Being a tiny island nation in Southeast Asia, Singapore might not be the first place that comes to mind when you think of green spaces. However, beneath the city’s modern infrastructure lies a thriving world of nature and wildlife and this bustling city-state has made remarkable strides in its commitment to sustainability. Singapore’s Green Heart: Gardens by the Bay One of Singapore’s most iconi

21 Oct 2023 5   min read

Rendezvous in Reykjavik: A Luxury Weekend Escape to Iceland’s Capital

Rendezvous in Reykjavik: A Luxury Weekend Escape to Iceland’s Capital

When it comes to luxury travel, you might not immediately think of Reykjavik. However, as I found on my recent trip to ‘the land of fire and ice’, this capital offers a unique blend of natural beauty, culture and extravagance – and with it being just a three hour flight from the UK ensures it’s a perfect destination for a special weekend away. Where to Stay A luxury Reykjavik adventure begins wi

21 Sept 2023 5   min read

What my customers say

Charley Robinson deserves a medal! We wanted to take our team away as part of our 25th anniversary and Charley made the whole experience a real joy. Charley’s attention to detail, warmth, responsiveness and passion shines through. Charley helped me plan the whole trip - I had very little to do, which took a huge amount of time off my shoulders. Thanks Charley

Paul Jakeman

Reigate

I was recommended to Charley by a friend and I'm so happy with the friendly advice and help Charley has given me so far and her all round knowledge to make my trip planning as smooth as possible! Have already recommended her to a few of my friends!

Lynn Van Wilderode

Malaga

Always responsive, very informative and patient to ensure our holiday wishes are accommodated. Thank you!

Amanda Knaggs

St Albans

Charley is always very helpful, extremely knowledgeable and knows our holiday preferences very well. I wouldn’t hesitate to recommend her to others.

Hilary Brennan

Hertfordshire

Helpful, knowledgeable and supportive.

Julian Cann

Cheddar

Charley has been excellent - providing a comprehensive, timely and informative service for our holiday plans. I couldn't be more happy with how everything has proceeded. I would highly recommend her to anyone requiring help with both complex and simple holiday plans.

Andrew Knaggs

St Albans

Charley was amazing. Efficient and very responsive. Every element of the trip is covered.

Jeni Davis

Somerset

I can't even begin to describe how much of a help Charley has been! We were at a loss in terms of booking our holiday to Costa Rica, but with Charley's help our worries were put to bed. We were able to speak on the phone regularly and she provided us with top notch hotels and activities in the local area! Could not recommend enough- we will definitely be coming back. Many thanks!

Max Pring

London

She is a star! So pleased we found her!

Hilary Allman

Wells

I have in fact already recommended Charley to several friends. Her knowledge and service are second to none. As I have said before, Charley is extremely knowledgeable, and if she doesn't know the answer, she will find it out! Excellent service on doing research on destinations, and always a very quick response. Everything is planned to the smallest detail and always runs smoothly. I cannot recommend her enough. Keep it going Charley!

Stella Cook

Wells

Charley helped us to get to a fabulous itinerary to India, after many changes and lots of patience. She listened carefully and made new suggestions. We are so excited now for our trip and feel fully supported. Thank you.

Carole Williams

Cirencester

Charley was so helpful, helping us secure a holiday on a date that we were unable to book independently.

Mandy Webb

Penarth

Charley was fab and very patient! She was knowledgeable about our destinations and helped us make the final decision on where to go. I was recommended to use her by someone else and have passed her details on to friends and family.

David Murphy

Banwell

Great service

Mike Smyth

Staines-Upon-Thames

Great research, a fantastic deal and Charley is ultra responsive. No question seems too silly or too small. Puts other travel companies to shame. A second to none service. Would highly recommend.

Steve Briggs

Wells

I found Charley exceptionally helpful in going the extra mile with details of cruises and knowledge - looking forward to our cruise and knowing Charley is there if we have any hiccups!

Sue Mulhern

Cornwall

Charley is very knowledgeable, and if she doesn't know something, she goes on a mission to find it out. Very helpful, cheerful and professional service. It's so nice to go back to using a proper travel agent, and to have everything on the app. This is our third trip where we have utilised Charley's services. Would definitely recommend her.

Stella Cook

Wells

Charley has been very helpful and knowledgeable helping us to compile our New Zealand Itinerary. Can't wait to go in March.

Karen Edwards

Swindon

Charley did a great job listening to what we wanted from our special anniversary trip to Thailand and translating that into a fantastic itinerary. She brought great knowledge of the country, where to go and what to do, which left us feeling in very safe hands. She's also been very prompt in making all the bookings and clear in her communication, resolving any queries really efficiently. She's been a joy to work with.

Neil Bayley

Reading

I can’t thank Charley Robinson enough for organising such a brilliant holiday for my family. I wanted to book a special trip for me, my sister and our parents to Lake Maggiore and Charley managed to find a stunning hotel, perfect flight times and transfers. Charley thought of everything knowing that my father has mobility issues, from organising fast track and special assistance at the airport to checking the accessibility of the hotel. Charley helped organise a gorgeous boat trip around the lake and booked all of our meals at the hotel. She was always on hand to answer any questions and she made the whole trip seamless. We appreciate everything Charley did to help us have such a special holiday. Thank you!

Rachael Derbyshire

Manchester

Charley has been excellent throughout the whole process of finding, configuring and booking our holiday this year. I would definitely recommend her services and that of travel counsellors to my friends and family.

Andrew Knaggs

St Albans

Charley was very helpful and professional. It was our first time using a travel agent in years and we won’t hesitate to use Charley’s services again.

Harriet Nasir

Wells

Absolutely would recommend Charlotte! She really took an interest in organizing our trip to our complete satisfaction. Enthusiastic, practical, professional, and flexible!

Fiona Robinson

Coventry

Superior service, from start to end!

Fatimah Behagg

London

Charley has been super attentive, providing us with plenty of suitable options and answering all our queries in a timely manner. From our experience so far, I would expect we will be coming to her again.

Ana Cabral

Wells

Charley has done so much work to help us organise our trip in January. She is very knowledgeable, and provided us with several itineraries to choose from, incorporating all of our wishes. We have already asked her to help us with our next trip.

Stella Cook

Wells

Charley was the perfect professional with regards her knowledge, patience and understanding of our complex itinerary requirements. She delivered a package below the cost of the flight I’d seen alone!

Phil Robinson

Lincoln

Charley was really helpful and patient with our search. There is 9 of us travelling so there was a lot of waiting for answers and she did so in a very understanding way. I would definitely recommend her to friends and family!

Phil Moran

Cirencester

Charley is the best advisor I have ever used. Friendly, good listener, patient, and above all, she gets you what you require at the right price. Organising all for me to the minimum details. I will definitely use her again for my next get away.

Ellie Henshaw

Stroud

Charley is incredibly hard working and conscientious. She goes above and beyond on all enquiries and looks after me in every aspect.

James Kingsbury

Wells

Additional offers

More destinations to enjoy

Let's plan your dream trip together

Icons 4

Tailor-made for you

Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.

Icons 2

Personalised service. Always

When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.

Icons 3

Stress-free travel, and more time
for what matters most

I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.

Icons

Support when it matters most

If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.

Find Tc Difference

Start planning with me

0/500 characters

Give me a call

Let’s talk through your ideas, no pressure.

01749 950040

Let’s connect

Villas 1 Awali Background Colour Banana Island 3 (2)

Finding your match...

Every unforgettable journey starts with the right person by your side.