Denise Carter at Travel counsellors - I cannot praise Denise enough have used this company few times and never been disappointed. Denise always listens to exactly what you want from your holiday and will say if she thinks there is a better option. Very smooth booking constantly in touch. Straight forward payment methods. Step by step itinerary sent before you leave to check your happy with your holiday. Denise is very pleasant constantly in communication via text and phone calls. So you feel relaxed and happy with your booking. I would recommend anyone to use Travel counsellors.

Throughout the years, we have used Denise for both personal travels, family travels, and organising our once yearly group skiing holiday She has made our travel plans very easy, given multiple choices of destinations and have never been disappointed Her service in helping organise our annual skiing trip has made a significant difference in the ease of travel and booking as a group Without a doubt, her service has made our travels a breeze and have been recommending her service to all friends/families and colleagues alike

Denise Carter was superb. She listened to all our ideas and developed an itinerary to suit. We have used Denise for years now and she has always been fantastic. We wouldn’t go anywhere else !

We have being using Denise to book our family holiday for many years now. Always excellent service and attention to detail is second to none. Can’t imagine booking a holiday on my own anymore. Would highly recommend.

We have being using Denise to book our family holiday for many years now. Always excellent service and attention to detail is second to none. Can’t imagine booking a holiday on my own anymore. Would highly recommend.

I wouldn’t hesitate in recommended people to use Denise! She makes the process so easy! We will 100% be using Denise for all our holidays!

Just home after a magical safari in Tanzania followed by a week of relaxation in Zanzibar and we are still buzzing! It was truly an amazing experience and something we will never forget! Denise worked tirelessly from the beginning, by helping us to consider different options. Once we had decided on Tanzania, she planned a perfect itinerary that was just the right mix of exciting safari adventures and then relaxing at a wonderful Zanzibar beach resort. I would definitely recommend Denise if you are thinking of going on a safari holiday. The trip of a lifetime!!

Hi Denise Just wanted to say a big thank you — this Corfu trip was spot on. Honestly, from the moment we landed, it all felt easy. The airport was probably one of the quickest and smoothest I’ve been through, and the view as we came into land… unreal. We were met straight away out front, hopped into the transfer, and off we went. No faff, no waiting, just straight into holiday mode. The resort was great. Room was a good size, had everything we needed, and the plunge pool was a brilliant upgrade — can’t imagine not having one now. The sun loungers were genuinely the comfiest I’ve ever been on — we basically parked ourselves there each day. One day we wandered out for a seafood lunch down the road, which was a nice little break from the routine, but to be honest we were more than happy staying in the bubble of the resort. It’s not packed with things nearby, but we knew that going in — and for what we wanted (sun, pool, food, and cocktails), it delivered exactly that. The Sky Bar deserves a special mention — the views, the drinks, the whole vibe… and let’s just say they’re very generous with the local spirits! All in all, we loved it. A proper switch-off. The food was great, the service was easy and friendly, and the pool room definitely made it. Thanks again for sorting it all — you nailed the brief!

Denise is patient and thorough listening to our travel requirements she has incredible knowledge and experience of so many different areas - I would absolutely recommend Denise for the best service arranging the best holidays for that precious time away.

A huge thank you to Denise for yet another incredible family holiday! Our trip to Chile has set a new standard for our adventures, surpassing even our highest expectations. Thanks to your expertise and extensive contacts, we crafted a customised itinerary that worked for everyone in the family. From start to finish, it was a fantastic experience that created unforgettable memories

Amazing service. Responsive, so knowledgeable, no bother that spent time on a trip that we couldn’t do in the end and positively moved to helping us with an alternative trip. Fabulous business which I will use for all holidays going forward and have already recommended to friends.

Denise has made the whole process so easy and has been amazing. I've already recommended her to others and will definitely be using her in the future.

I proactively said this on Facebook recently but Denise is outstanding, helping us get a better more suitable holiday in hours than we could arrange in weeks. She is responsive and we really value the fact she is always there if needed. I saw she achieved gold status this year, I would make her platinum if a higher classification exists - outstanding!

Thank you so much to Denise for arranging the most fantastic family holiday to Vietnam. The itinerary was perfect with lots of adventure to start with then some days relaxing on Phu Quoc at the end. We did not have to worry about anything the whole time we were away, the guides always contacted me to let me know they had arrived to pick us up so we could just enjoy the sights and experiences. Particular highlight was the Back of the Bike Street Food tour in Saigon, the girls who took us were so friendly and really got on with our children. To go round the way locals do, see many different districts and try the local food was such a great way to spend an evening. It was holiday of wonderful memories that will last a lifetime.

Denise is just brilliant- she understands our needs and aspirations and delivers every time- I recommend her to everyone.

Denise was very professional and helpful with our requests, along with very flexible and accommodating with changes of plan. Top service

Thank you so much for everything that you did to help us arrange such a memorable trip. As always everything went smoothly, the app made everything so easy and your personal touch throughout the planning stage helped make it a trip of a lifetime. The only way you could make things better, is by packing for us, you just take care of everything else.

As always Denise is extremely professional and attentive. Continues to be an enjoyable experience.

Denise sorted out our holiday in a friendly and efficient manner with great communication throughout. I would have no hesitation recommending her.

Would highly recommend booking a trip through Denise. Denise booked for us a 6 night birthday/anniversary trip to Dublin and Prague. From the beginning the guidance and service from Denise was excellent even down to the finishing touches such as a welcome home postcard and the request from Denise for a happy birthday welcome message at each hotel. Overall would highly recommend booking with Denise as I certainly will be for my future breaks.

Denise has been amazing. To book a holiday through a person rather than a website fills you with confidence that you will have the holiday you genuinely wanted.

Denise was professional knowledgeable capable and extremely helpful. Really good to have someone to help navigate bookings and flights.. wonderful service. Will obviously use Denise’s skills again.

We’ve just returned from a fabulous family holiday in the French Alps. A huge thank you to Denise for arranging our trip seamlessly. She arranged our flights, resort hotel, airport hotel and parking and provided us with one package of information, making the booking process easy and stress-free. Denise has a wealth of knowledge and experience and provides a first class professional service. I have no hesitation in recommending Denise and I will certainly be contacting her again for future holiday bookings.

I love planning my holidays with Denise it makes the whole process more exciting and special :)

Denise has always been so helpful in organising our holidays. She goes above and beyond in the service she provides.

We have just come back from Thailand, had the most amazing holiday. Expertly organised by Denise and her team. Beautiful holiday. Flawless on every level. Excellent accommodation recommended by Denise. Great excursions. No delays at all. Thai people so kind and warming. Food gorgeous. Can't wait for the next holiday!

Denise and team work so hard to make the planning and organising of a holiday as straight forward as possible. The app is amazing and knowing they are at the end of the phone makes the whole process less stressful. We have a dream and Denise makes it happen, it’s perfect.

I have already recommended Denise to many family and friends. She is superb! 10/10

Just back from a wonderful week in Madeira, and I can’t recommend Denise enough! Everything was planned perfectly, including our amazing boutique hotel, flights and transfers. We were even checked in before we set off! We’d been really busy before our holiday and so it was great to have that extra peace of mind, knowing Denise had taken care of everything.

We have just returned from an amazing trip to Abu Dhabi. Denise was so helpful in suggesting places where we could get some winter sun with things to do for our teenagers but relaxing time for us and all within our budget. We hadn’t thought of Abu Dhabi before but Denise absolutely nailed it for us. Denise organised everything so all we had to do was pack a case and grab our passports. We will now be using Denise for all our future holidays and we cannot recommend her highly enough.

Denise was great throughout. Very supportive and responsive and ensured we got what we were looking for, for a challenging group of 18 holiday to celebrate a 50th birthday. Thank you Denise.

Fantastic holiday in beautiful Thailand We have just returned from an amazing holiday in Thailand. A huge thank you to Denise Carter for organising this special trip for us. We would never have gone there without her expert knowledge and support. Our initial brief was very considered which meant that we got the exact holiday and experiences that we were looking for. The whole experience was extremely well organised and made our stay very easy and stress free. We took note of Denise's recommendations and did some extra things that we probably wouldn't have done ourselves and these all turned out to be brilliant. The highlight was our stay at Elephant Hills, Khao Sok which Denise worked hard at securing for us, as we were late booking. A truly memorable holiday, thank you so much!

Denise was fabulous - my booking was sorted in the most efficient way - with minimal input on my behalf which took all the stress away. She is fantastic at what she does and I will continue to use Denise for all my future holiday bookings.

Denise is fantastic- with a broad spectrum she is intuitive to find exactly what we want- every time! We’ve had so many amazing holidays thanks to her! I recommend her to everyone,

Thanks Denise Carter -Travel Counsellors for arranging another superb holiday for us. Hotel was perfect, ski gear hire in the basement, 5 minute walk to ski lifts, fabulous NYE Gala and great meals all week with super friendly staff who thankfully spoke excellent English! Skiing was perfect for us as a family with a mix for beginners (me) and intermediates. Great location with stunning views. Think we'll be back ????

Denise has a wealth of knowledge and experience and whatever she doesn’t know isn’t worth knowing! She tunes into what you want as an individual and delivers choices that give options to match your requirements.

Hi Denise I just wanted to say thank you for our holiday. It was exactly what we wanted and needed and so much more. The resort was lovely and it wasn’t busy at all just like we wanted. Everything was great including our transport and I didn’t have to worry about anything as everything was organised by you. Thank you so much.

Denise is always very helpful and knowledgeable. She goes that extra mile to help get that perfect holiday. We have booked several amazing holidays through Denise and she will always be our first choice. Many thanks!

Denise is a pleasure to deal with and is well travelled so she has useful knowledge about the places she’s booking . She worked very quickly to produce a fantastic itinerary, something that would have taken me weeks to do. Denise was also able to personally recommend extra activities and options for rooms/flights. She has been so helpful and enthusiastic. I highly recommend her .

THANK YOU so much for finding us the perfect Villa. From the first evening to the last morning we were captivated by the view and surroundings … the Villa was everything we asked for and the nearby taverna and beach stunning. If a little scary on occasion driving home!!! We had a great time relaxed & ate & drank well the kids loved the boat hire trips and water sports and the weather was perfect.

Denise is fab! She helped us so much when we began booking our family holiday. We had no idea where we wanted to go but we had a good idea about the type of holiday we wanted. Denise provided some great ideas which fit our budget and we decided upon Lisbon and The Azores. The trip was so special, it ticked all of our boxes. We would never have achieved it without Denise, she helped us every step of the way. Communication was regular, clear and helpful. We did have a bit of a hiccup (totally out of Denise’s control) and the emergency help was there for us exactly as we needed with solutions provided quickly. I definitely recommend Denise and we’re already saving up for our next trip which we will definitely book with her again ??

A massive thank you to Denise for booking us our holiday to Fodele beach hotel & waterpark resort - such fabulous personal service that took away any holiday booking/travelling stress & allowed to enjoy our lovely family holiday to Crete. The place was perfect for us as a family ..couldn’t have asked for more, on the beach, several pools, waterpark, beautiful views, very clean , AMAZING food.. loved it ! Thank you Denise

We have just got back from Lake Garda and what an amazing trip! The resort was perfect for our needs. The apartments were perfect and absolutely spotless with air con and plenty of space, the complex itself was great and even having the camping next door which was busy in school holidays was fine. Food in resort was lovely and the staff couldn’t have been more helpful, having a designated pool just for hotel guests a was a fab and meant there was always a sunbed late afternoon when we needed a dip to cool off!!! Lake Garda itself ( just a 2 min walk from the resort) is just a dream of a destination. I've never been anywhere so beautiful. We used the buses which were straightforward and fairly regular and the ferries. Staying just out of a main town, Bardolino ( we were in Cisano) meant the ferries didn’t always stop and pick up at our area but that just meant a bit more planning or coming back by bus. But the benefits of the ferries not always stopping also meant it wasn’t too busy in an evening and there was spaces in the restaurants to find a table ( about 6 restaurants along the front) So a huge thank you for arranging this trip for us. Now we need you to arrange the next one!

Denise is amazing!! She nailed getting us a last minute family summer holiday to Turkey & we’re all looking forward to it so much!! She’s also super patient & good at gentle nudging if you’re a bit rubbish at confirming the things she needs like I am!! Love you D xxx

Hi Denise, I wanted to record our thanks to you and “Team My Travel Counsellors”. We are wise enough to know when travelling things that are not in our control or yours can go wrong. This whilst frustrating, is to be occasionally expected. What I believe we pay you for is not the routine enquires or bookings, these can be achieved by any search engine or high street travel agent. A race for the cheapest price is not what we seek with you. More complete value for money., the personal touch with the bookings, guidance and support. Today defined whether you and My TC actually were worth the slight premium on using a bespoke service as for the first time with you, we encountered a problem. You have passed the test with flying colours! What was a very negative experience with a shoddy hotel and their customer services, you have turned into a massive win for you personally and My TC generally. When we return we look forward to booking two weeks somewhere hot after Christmas and a villa next spring. You can be assured you will remain our travel agent of choice. Once again many thanks. PS - now safely ensconced in our new beautiful hotel

Denise is such a lovely friendly person whilst being very professional, she has been so helpful researching & booking our holiday, it has made the process so much easier for us. Denise is extremely knowledgeable & is always available to answer any queries or issues we have, we wouldn’t hesitate to recommend her to anyone & would definitely use her services again in the future

Denise has been so great, helpful and patient; she’s taken time to make everything just right for my parents’ trip, giving me peace of mind and making sure they’ll have a great holiday. She is brilliant

Dear Denise, I must must let you know that Maya and I had simply the best, most relaxing and rejuvenated break away! Thank you so so much for suggesting and planning and booking the flights and the amazing resort for us, and especially for your last minute help with the special assistance. What could have been a real issue with travelling was suddenly wafted away with your knowledge and expertise. The memories will last forever and the break from all the usual nonsense of life will keep me ploughing through to the next time, thank you again ???? Kind regards, Tara Tindal

Denise is brilliant, she goes the extra mile and is very knowledgeable, I would thoroughly recommend her to anyone.

Denise organised a group booking for my family holiday to Greece. She is very professional, helpful and went out of her way to understand the needs of each family member. Thank you for your understanding and patience.

I love the ease of getting Denise to find us a holiday it takes all the stress out but you are left with your choice of holiday. We definitely be using Travel Counsellors again and fully recommend anyone to use them

My husband and I have not long been back from Victoria Beachcomber in the beautiful Mauritius. We contacted Denise for some winter sun at short notice in Jan, which I know is her busiest time but she pulled this amazing holiday out of the bag for us. We stayed in the adults only part of the Hotel which I would highly recommend if you don’t have kiddies - you really do feel VIP. As always, Denise delivered her 1st class service from start to finish but particularly on this trip when our outbound flight was cancelled due to a cyclone. Denise went above and beyond in getting us out to our destination as soon as was possible and did all she could by liaising with the airline and hotel to ensure we were satisfied with the outcome - which we were over the moon with. In short, Denise is the travel Queen, she really listens to what you want, her knowledge is amazing and she makes you feel really special. My husband and I have a motto when it comes to Denise “if Denise can, Denise will”.

Denise was amazing in sourcing our request for our holiday in April. She went out of her way to help us especially when we kept asking for certain things as part of the package. I would highly recommend TC as the personalised service is second to none. You know you are in good hands with TC!

Denise has organised two holidays for me. She takes the stress out of organising the whole holiday. I just tell her the criteria i.e. possible destinations, facilities required etc.... and she sorts. She has a vast knowledge of places to go! Plus she is just lovely

I was too nervous to book a holiday myself and Denise made the whole process easier, answered my never ending questions and was just so helpful. The fact that her quote was also cheaper than other travel agents was an added bonus!

Denise really listened to what I wanted from my holiday and found the perfect location and destination for me and my family. The service Denise provided was professional with the right amount of personal touch. Will definitely be booking out next adventure with Denise in the future. Thank you Victoria

Prompt responses and good advice. We needed help deciding on a destination and the suggestions made were super helpful.

Nothing is too much trouble for Denise, always very approachable, always helpful, always accommodating, always professional.

“Our trip to Iceland was fantastic with a packed 5 day itinerary arranged by Denise after discussing our preferences. We couldn’t have fitted any more in and the help and support given by Denise throughout the whole booking process and the build up to the holiday was very good. Her tips and suggestions made for a perfect adventure. Thank you!”

We have just come back from Lapland ! All I can say Denise planned it to perfection from start to finish. No hassle, the knowledge and support she gave was amazing. She even sent us a lovely personalised Christmas tree keepsake. 100% recommend

I can not recommend enough Denise at Travel Counsellor and the Creta Palace, Grecotel, in Crete. Life is so busy and I am not the sort of person who likes to sit and research holidays. A friend recommended Denise, I emailed her a list of what I wanted and she delivered exactly that and more below budget. Everything was taken care of - we even sailed through priority security in a very busy half term Birmingham Airport. Crete Palace delivers an all inclusive experience in complete luxury - with a full kids program which does not dominate the hotel at all. Infact the hotel was so serine even full of kids during a half term break. Holiday Club was run by Paul - who went above and beyond. Our Children at 11, and twins of 8 did not want to leave the Holiday Club. Add to that every sort of activity should you want to partake. Idilic beach side art club. Fabulous restaurants. Can't wait to go again. I honestly don’t think I will ever attempt to book a holiday myself - the whole process was completely stress free and faultless. Even down to the lovely package of all the info, tickets and boarding passes we needed - printed out and packaged ready to go! Thank you so much.

We have just had the holiday of a lifetime, in the safe hands of Denise Carter. Her attention to detail is outstanding. I can’t recommend her enough. We approached Denise with a rough idea of our plans for a California fly drive, a bucket list trip for us, so is was critical to get it right. Denise amended the itinerary and with her knowledge, was able to suggest the best route and stops we hadn’t considered. She knew the best time to visit areas, to get the best value e.g. San Fran less expensive at weekends also by amending the flights and using different airports, we got the best price. All the hotels were amazing, the trips were amazing – the highlight most definitely being the helicopter ride over the Grand Canyon and the Vegas strip – amazing! My daughter got to sip champagne in the Grand Canyon for her 21st birthday! Denise probably had a word with my family before we went- because we all got on with each other!!

I was thrilled with the service I received from Denise. I gave her a brief of what we wanted from our family summer Holiday and she then emailed a list of half a dozen hotels. Once I had chosen she sorted everything from booking our airport parking to printing off our boarding passes. All the paperwork was then supplied in a small folder so all I had to do was add our passports. We had an amazing holiday

We asked Denise to arrange a trip for us in Summer 2022. We wanted to travel by train to the South of France, with a stopover in Paris for 2 nights on the way. Our request was a little unusual, as it was a city break with no flying. We'd never travelled in Europe by train before, and wanted the peace of mind that would come with Denise organising the connections and the hotel. We had a wonderful trip away! We found that travelling by train was so much more relaxing and enjoyable than travelling by plane. We had no long waits at the station, passport control and security were smoothly and efficiently handled at all points. Our seats were spacious, with plenty of leg room, and we could wander about as we wanted, or grab snacks from the bar - in the event, we simply took our own picnic onto the train - including large bottles of water! As we had all our luggage with us, there was no waiting at the luggage claim, which made getting off at the other end a breeze! We were very close to our hotel as well - with just a short transfer by taxi. It was lovely looking out at the French countryside as we sped silently along - we felt much more connected to the journey, and to our country of travel. Denise found us the perfect hotel - a lovely room looking out over the central square - as requested, we were right in the centre of everything. All the documentation was at our fingertips via the app - although I also took the precaution of printing everything out as well. We had all the information we needed about connections and timings. Denise's advice about what documentation to take along - including our Covid passes - was excellent, and made for a smooth route through checkpoints. I can't recommend Denise highly enough - she ensured that our first trip through France by train was easy and stress-free, and our holiday was exactly what we had hoped for. Thanks Denise! best wishes, Kate and Russ

I have not long returned from a 3 week holiday of a lifetime in Canada. My holiday was arranged and booked by Denise who was nothing but professional and helpful from start to finish. Denise was great with making suggestions for my itinerary and was able to guide me on timings, places to visit and trips, all of which she took care off. Denise took care of all my bookings, she was conscientious in making sure I had all my paperwork and readily made herself available at any time. I would highly recommend her and will be sure to use her again for my next trip, the only question is ...... where to next?

We have just had the most fabulous time in Victoria Beachcomber, Mauritius for our belated Honeymoon and a 50th Birthday celebration. We can’t thank Denise enough for helping us have the most amazing time. We were surprised on arrival to have been upgraded to a swim up room which made all the difference. We certainly will be using Denise in the future to help us make more holiday memories. Sharon and Tracey.

A huge thank you Denise for organising such a brilliant family holiday for us. You provided exactly what we were hoping for and made the process from start to finish a breeze. You listened to what we were looking for and made a range of excellent suggestions. Thanks to your recommendations the hotel we opted for was perfect for all of our family and would not have been available had we tried to book independently. The service you provided from pre to post travel has been first-rate and we will definitely be calling on you again! Many thanks

Denise has been truly invaluable! She’s responsive, patient, diligent and efficient, a total asset to the Travel Counsellor team!

Denise has been amazing, right from the start she’s guided and advised me especially with all the covid travel problems. We finally have our holiday booked and it is so needed and I can’t thank Denise enough for all her expertise and advice she is really professional. I would definitely recommend Denise and use her myself again. Thanks Denise.

Denise from Travel counsellor was amazing - I gave her a brief of what we were looking for in a family holiday and she came up with a list of possibilities within 24 hours. I was able to ask lots of questions and get speedy and full answers. She was even on hand during the holiday and on our return to make sure the holiday went smoothly. Highly recommend and will book again with Denise!

For my partners 21st birthday I wanted to give him a special surprise so I decided to get him a surprise trip away. He’d always spoken about how he loved Iceland so I knew that’s where we had to go. Unfortunately I had no idea where to begin. Thankfully a member of my family knew a Travel Counsellor, Denise Carter. Denise was very helpful and made organising the trip extremely easy. She took all the stress from my shoulders as she arranged the flights, accommodation and activities for when we were there e.g. visiting the blue lagoon and seeing the northern lights. On the day of our flight out to Iceland our flight got delayed by 3 hours. Sadly we still had to be at the airport for our original time. Luckily Denise managed to get us into the first class lounge. This made waiting for our flight so much relaxing. Eventually we got on our flight and made our way there. Our original hotel had to be used for people quarantining so we had to find a new hotel. Luckily Denise found us an even better hotel. All the experiences we did were amazing, my partner and I had an amazing experience from start to finish. The trip was amazing and we’re both grateful that Denise managed to organise it for us. Denise offers a great service and takes all the stress away from you. I would definitely recommend others to book with Denise for help with organising holidays.

Hi Denise, just wanted to say a massive thank you for organising a wonderful holiday for us all . You did us all very proud, amazing hotel with fantastic staff who made us do welcome . Would truly recommend the quad safari a day we will all remember for such a long time as so special . Thanks again for going the extra mile for us look forward to future bookings love Mark, Lisa & Tia Louise xxx

In a very uncertain period, when we were both very busy, Denise helped us manage our recent trip Antigua including managing all of the changing requirements relating to foreign travel in the pandemic. It was extremely comforting to know Denise would update us on any changes and make sure that we were going to be fully compliant for our trip. I don’t think we would have been able to commit to it without the reassurance having Denise on board gave to us; she was available all of the time and checking in on us regularly to make sure had done all we needed to and that everything went smoothly. We have recommended friends to Denise and would have no hesitation in asking her to support us with our next holiday.

So it’s been a couple of weeks since we’ve been back from Iceland and I just wanted to say what a fantastic time we had! From start to finish you have been amazing!!!!! Helping me over several months to tailor make the best holiday for my boyfriend's surprise birthday present! There were times when I felt awful for constantly asking questions and changing the itinerary, I know I did this on a few occasions, but you continued to help and gave your all, in what I can only say was the best holiday I have ever been on. Even when over in Iceland I still had your full support ensuring I didn’t miss out on the northern lights, and wow!!! We didn’t miss out, they were incredible!!! The whole trip was a once in a lifetime experience and at times I felt overwhelmed by how amazing everything was and how organised everything was, I literally had nothing to worry about, you had provided me with all the info I required!!!! No stress at all for me and We were able to enjoy the holiday to the max!!!! Denise I am so so grateful for all your help every step of the way when arranging this holiday! Thankyou, from Ryan and I, the pictures say it all!!!!!! Amazing!!!!!! Looking forward to booking the next trip!!!!

Denise has been amazing sorting out a replacement holiday when COVID rules for Mauritius changed. We had a lovely break in Turkey that Denise found for us and we booked within 12 hours of knowing we couldn't go to Mauritius. Denise sorted all the cancellations for our original holiday too and really salvaged our break with great recommendations for local things to do in Dalyan, our Turkish resort. Thank you so much Denise!

We have been impressed with Denise’s customer service, she has been an amazing support To us during the past 18 months. It has been a been a nervous time booking a holiday and she has assisted in matters. She is always available to help and answer any queries. We had been let down by another well known travel company and will never look back now We look forward to the holidays we have booked and any future recommendations. I can’t recommend the customer service enough and have passed on her details to friends and family.

Denise organised a birthday mini-break to remember in London for my family and me. The benefit of booking with Denise, was not only that we got the most amazing price, but that we had several activities/excursions included so this saved all the hassle of booking and paying separately. Denise was also able to give us advance notice that our original hotel was rumoured to be turning into a Covid quarantine hotel and move us to an even better hotel a couple of weeks ahead just in case. She was right! Had we have booked ourselves, we would've been left with little notice to try and find a new hotel in London in August and probably had to pay a lot more! The personal attention to detail (the hotel knew it was my birthday so we got the bonus of a free breakfast that day!) and communication was all great and made for a very easy and stress-free time. We would definitely book again via Denise.

Denise is brilliant. Nothing is too much bother. I send all my friends her way. I get as many people to book with here because she makes it easy to work with, she remembers the bits I would forget. She knows that I like private transfers and also the best hotels. She is a fountain of knowledge. What can I say, she's fab!

I would recommend Denise to my friends and family. She is very knowledgeable in her field and got me an amazing holiday that I am very much looking forward to.

Hi Denise Thank you seems inadequate for what you did for us all for our cruise. It truly was a holiday of a lifetime and so wonderful to be able to share it with mum and Vicky. We laughed and we cried several times, and I don't think you will truly understand what you did for us, it brought me to tears, we just had such an amazing time, we were waited on hand and foot and made such very special memories. I am already recommending you to family and friends and anyone who cares to listen. ??Thank you from the bottom of my heart, you truly are amazing at your job.

We are recently back from a 7 x night cruise around the Greek islands and Croatia on Celebrity Apex. The trip was for my sisters 60th - my mum, sister and I are new to cruising so going through Travel Counsellors was the best thing we could have done. Denise Carter was amazing from start to finish, not only did she find us the best cruise to suit all our needs and wants. She was extremely helpful guiding us through what we needed to do in terms of PCR testing etc. Even when the cruise was changed from the med to Greece, Denise dealt with flight amends, airport accommodation etc etc she is a true professional. I honestly can’t thank her enough she gave my family a holiday that we will remember for a lifetime. I won’t be booking my future holidays any other way now - I cannot recommend Denise highly enough thank you x

Although it has been a difficult time to go on holiday, Denise at Travel Counsellors has been fantastic throughout. Despite the changing rules in the UK and abroad, Denise has always come up with exciting ideas for places to visit, including excellent hotels and self catering options. Her advice is always so cheerful and supportive and she listens to our budget requirements. Denise has always kept us informed about the changing international travel rules and has been great with all communications, especially when plans unfortunately needed to change at short notice (through no fault of hers!). Having Denise’s advice and guidance has transformed the way we think about holidays and we will definitely look forward to what she can suggest next!

Denise I just wanted to say Thank you so much for booking our UK cruise, the boys and I are so looking forward to a luxury break this summer. I absolutely love your approach, so quick to reply to my questions whilst offering lots of options and ideas that I hadn’t considered. Using a Travel Counsellor is a new experience for me & I initially thought it would increase the cost of the holiday that I could otherwise get cheaper myself, but instead you were able to secure a great deal for us. What I really love about the whole process is the personal tips & suggestions, making it feel like a truly bespoke, personal service. Thank you so very much you really have thought of everything. X

Well like many others I am sure, honeymoon cancelled for June ?? we all need to be safe and we really want to enjoy the travel when we can go rather than worrying about transmitting the virus or bringing it back with you. So our wonderful travel agent, who has been fabulous throughout the whole COVID crisis of holidays, rules and government guidance has ensured we still have a little break but in Devon instead ?? huge thank you to Denise Carter who within an hour or two of informing us Italy was cancelled had found us a stunning cottage in Devon for a week. As always it’s a pleasure to deal with you and have that personal relationship and trust in an individual as well as all the holiday protection which is so important! Looking forward to holibob now

Just a quick note to thank you so much for the clear, quick and professional advice. Your extensive knowledge and patience was incredible.. will definitely be coming back to you in the future. Many thanks for all your help and support. Linda

Just wanted to give a shout out to the fab Denise Carter who has handled the change of my holiday plans so well. I wouldn’t book a holiday with anyone else from now on!! In these uncertain times it really pays to book through an independent travel agent and Denise is the woman for the job!

Thank you Denise for your professional, friendly approach and great ideas. Do not hesitate in getting in touch with Denise if you are thinking of planning a holiday. X

Hi Denise, Hope you and family are keeping well? Whilst, due to COVID, it was clearly disappointing that this trip couldn’t happen, I just wanted to thank you enormously for all your advice and guidance, regular communication and the professional way you’ve conducted the whole process. I would happily recommend you and will definitely reach out, once we are fully through this pandemic, to discuss future holiday bookings. Kind regards Ade

Thanks again Denise for your help with the swift last minute booking. It was great to have you manage the booking (flights, hotel and transfer) so efficiently and then the continued communication whilst we were away to check everything was ok. Thanks again for making sure that we were all able to sit together on the full return flight. We still can’t believe we were able to get away. Booked on the Thursday afternoon and less than 48 hours later we were sitting by the pool enjoying a relaxing drink in the Cretan sunshine whilst watching the kids play in the pool. Thanks again. Chris & Caroline

Denise organised our half term break in Devon. With a very limited brief she found us the perfect property set on the coastal path with amazing sea views. With a beach just a short walk away and a lovely pub a little further down the coast path it was just what we needed. She dealt with a last minute problem very efficiently and phoned us to let us know it was all sorted. We will definitely be using Denise again and highly recommend her service.

We had booked our dream honeymoon with Travel Counsellors in 2019 for June 2020! Then in April 2020 COVID-19 hit and we were devastated thinking we had lost a lot of money. We spoke to Denise, our travel counsellor who was manic trying to sort out hundreds of other holidays that occurred before ours. However, after some reassuring words we felt satisfied that we were in safe hands. Denise kept in frequent contact with us to advise at each stage where we were with refunds and cancelations. After some thought, and careful consideration, we agreed that we would love to still have our dream honeymoon traveling around Italy by train a year later. So as soon as flights became available we asked Denise to re-quote for the holiday in 2021. Denise again kept us informed at every stage from flights, hotels, trains between areas and transfers to and from each hotel. Searching for the best prices and what we wanted. She was brilliant! We have now secured the holiday for 2021 and are delighted with the dedicated, professional and personal service that you can receive from our “travel agent”. We never doubted the value and importance of instructing someone you can trust as we are busy professionals and so rarely have 5 minutes to organize anything together! We seriously can not recommend Denise at Travel Counsellors enough, we lost nothing and have our dream holiday re-booked. She is even now on to re-booking our excursions in each city which we know will be fantastic!

Denise Carter has been so helpful to me. I work full time, I have two children and I generally run my life at 100 miles an hour. I only have to call Denise or send her an email and she thinks of beautiful destinations, the type of place I like, the kind of bedroom situation (separate rooms with 2 small kids). Then it’s the type of things I need in my holiday. I have a long list of needs and every time Denise manages to satisfy them, even though I can guarantee my list changes every time I book. Aside from the holiday booking itself, she organises my tickets, car hire and parking. She never quits her role even when she’s away and I have a catastrophe! She’s amazing, you’d be crazy not to use her services!! :)

Denise found the ideal holiday for me for next year - it’s fits the brief, the dates and the budget!!! The personal touch is a real bonus - she is a pleasure to work with and extremely knowledgeable and professional. Wouldn’t hesitate to recommend her.

Denise booked a holiday for myself and some girlfriends to go away for a long weekend to Spain for a special birthday celebration. I cannot recommend her highly enough. From the very beginning she went above and beyond and far exceeded my expectations. her professionalism is outstanding and she really does strive until she finds the perfect holiday! Thank you Denise will always use you in the future!

Denise booked a hotel for my husband and I in London, we are now unable to go. She has got us a refund, we had no hassle at all. I would recommend her and will definitely use Denise for my next Holiday

Denise really listens to your travel requirements and recommends the best options possible! Every time she pulls our travel plans together with an amazing high quality and competitively priced package. Would highly recommend!

Denise recently became our Travel Counsellor after our previous TC decided to sell her business. We had booked a holiday to Portugal in September this year, but with the current situation we didn’t feel comfortable flying, even if we were allowed to. Denise contacted me to discuss the situation, we talked about all the options available and she has just managed to rearrange our holiday for next year, at no extra cost (she negotiated with Jet2 on our behalf). Highly recommended and we will definitely ask Denise to book our holidays in future!

So honeymoon is not happening (surprise) in June but our agent is working hard to move everything in our tailor made dream honeymoon, including excursions, to June 2021. I've seen people having issues contacting the bigger reputable companies and one has taken their phone number off the website so you CANNOT contact them to change or request a refund. The joy of using a Travel Counsellor is that it is their business, so they care and they go the extra mile to deliver a personal service! I spoke to our agent 3 times yesterday about various aspects of our holiday and to confirm all responses received and awaited. It may be stressful but I feel fully appraised of what's happening and can call if I have any questions. Can not recommend enough Travel Counsellors and supporting local business. If anyone needs an agent, let me know! Happy to recommend!

Denise Carter (Barnt Green, Bromsgrove) - I wanted a special holiday with my mum and sister for sisters 60th birthday. We wanted to try a cruise Denise has been fabulous and her attention to detail has been impeccable. She has answered my questions and organised everything for us can’t wait for July 21 - Big thank you to Denise for making booking a holiday a walk in the park

We have found Denise, lovely, really helpful and informative in what has proven a difficult time sorting out options for us, having booked a trip to NYC ???? which has required adjustments due to COVID19. We look forward to rescheduling and finalising our trip to NYC ???? in the coming months with Denise when hopefully the world returns to normal. Ade & L