Based in Barnt Green

Denise Carter

It's Nice To Meet You

I am located in Barnt Green, Worcestershire, a village just south of Birmingham.

Prior to life as a Travel Counsellor, I spent 25 years in the corporate world, which enabled me to enjoy many travel experiences. I pride myself in first class customer service and attention to detail, I will always put you at the heart of my business.

I have been very fortunate to travel to many destinations and experience numerous cultures, including Cambodia, Vietnam, Laos, Thailand, Bali, Singapore, North America, Caribbean, Italy, Spain, France, Turkey to name a few.

Travel is booming and exceeding pre pandemic levels, more and more people are looking for bucket list trips as well as those all important holidays for making memories and spending quality time with yourself, family and friends. Holidays are important and an investment, it is critical to book with a trusted travel advisor who can help with planning the perfect trip and keeping your money safe. This is where I come in, it is my job to look after you and guide you through every step of the process, from enquiry right up to when you arrive home, you only need to worry about packing your suitcase and enjoying your holiday!

I have access to thousands of suppliers and can find your perfect holiday which will be tailor made to your requirements and budget, as well as being 100% financially protected through ATOL. I can help you with your full holiday package from door to door, including transfers, excursions, airport lounges and anything else.

Whether you are looking for a city break, family holiday, long haul sunshine or adventure, honeymoon, safari, cruise or ski trip, please get in touch and let me see how I can help you.

Please take a look at my testimonials to see what the travel experience is like, when you book with me.

Look forward to hearing from you.

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

Find me on social

My Videos

A Little Bit About me

3/13/2022

I have the pleasure of sponsoring a local networking group. This is my sponsorship video which may help you understand a little about me and Travel Counsellors.

Why Use TC Denise Carter?

11/23/2021

This is a lovely VLOG from a happy client. She has been so kind taking time out of her busy schedule to record this. Thank you.

Beyond the Horizon

10/27/2020

Let me give you something to look forward to........Enjoy

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Family Easter Trip to Asia Part 1

30 April 2023

The is trip was another to Asia, our favourite continent and a return to my favourite country, Vietnam – how has it changed since my last visit in 2003. We departed from Heathrow, it was seamless, great that the scanners in T2 now enable you to leave liquids and electronics in your bag, this sped up the whole process so much. From arrival at the terminal, we were seated in the lounge within 40 minutes. I would always recommend a lounge prior to a long haul flight, it enables a comfortable environment to relax and enjoy a few pre holiday drinks and food. As always, a fantastic flight with Singapore Air, and a few hours sleep into the bargain. A short transit in Singapore, just enough time for a coffee and then onto the 2 hour flight to Phuket. A few of my clients opt to stay in Singapore for a few days en route to Thailand, it is a fantastic city to explore and a good transition from the west to Asia in terms of culture. We did not stay in Singapore on this occasion but have done this on previous trips to Thailand and Bali. This trip was a twin centre in Thailand and also Vietnam. Our first stop in Thailand was the Laguna area in Phuket, this is on Bang Tao beach, arguably the most beautiful in Phuket. This area is stunning, with both lagoons and ocean. There are opportunities for every water sport imaginable and hotels which are fantastic for families. We stayed in the Dusit Thani, this was a 15 minute walk to the main shopping/eating area, not far but actually hard work in the heat, so a Tuk Tuk or taxi is recommended, the hotels also do free shuttle services. The main eating/shopping area is a mix of Thai and Western, there is a fabulous Friday night street food market – highly recommended. Lots of opportunities to buy souvenirs or get the infamous Thai suit tailormade! You can easily visit Phuket Old Town and take a boat trip to either snorkel, fish, kayak or explore the islands by long tail boat or speedboat – I can help with suggestions. We then moved to a very different area, Kamala Beach, we have been here before however that was during pandemic times and we stayed in a villa, so wanted to experience a resort holiday. This did not disappoint. We stayed in The Intercontinental – just Wow! This is a 5* resort, which delivers on every level. We stayed in a King Classic Pool View Room but I got the opportunity to view all room types. As well as ‘standard’ rooms, which are far from standard, there are rooms with swim up access, pool villas both two and three bedrooms – these are incredible. It is rare to get such a high quality resort which delivers at such a high standard for both couples and families. Each and every restaurant was outstanding, one which has a Michelin star. If you want solitude and a quiet time, this can be found in a cabana by the infinity pool or if you prefer a bit more going on, call a buggy and head over to the beachside of the resort where there is an upmarket beach bar, kids pool and stunning beach. The kids club was amazing with staff that clearly loved kids, plenty of activities as well as movie down time. The fitness centre was first class and the rooftop tennis court is also available for all. If you want to venture from the hotel, there are a couple of restaurants next door or it is an easy 10 min walk into the centre of Kamala (plenty of taxis available if you prefer not to walk). The centre could be described as ‘rustic or authentic’ with the street food market and the weekly market. It has a host of beachside restaurants and a great holiday vibe with music, beach sports, water sports and plenty of life. It was a joy to see the children playing on the beach swings and adults kicking back in the bars. Whilst in the area we took the opportunity to visit Keemala, this is an upscale resort I have always wanted to see as it is totally unique. Keemala very kindly hosted us for dinner and gave me a resort inspection. It is very hard to describe but I will try and hopefully the pictures help. This resort has 38 villas, each with its own pool. There are different types of Villa and each relates to a Thai story, e.g. the Clay Pool Cottages were designed with the villagers in mind, who need to be close to ocean, the Tent Pool Villas for the farmer who need to be close to nature and the land. The spa is award winning and you can see why when you visit. The restaurant was pretty special, we had a taster menu and every course was a sensation to the taste buds. I would recommend this resort for couples, it is a perfect honeymoon destination, children are allowed, however, there are better family options. There are opportunities to learn about Thai cooking with many of the ingredients being grown in the resort grounds, yoga and lotus flower craft. The resort itself is not too far from the centre of Kamala, however it is on an incline so taxi recommended. Next stop Vietnam see Blog Part 2

Family Easter Trip to Asia Part 2

30 April 2023

Next stop Vietnam! Check out Family Easter Trip to Asia Part 1 for the Thailand part of this trip A short flight from Phuket and we arrive in wonderful Hoh Chi Minh City aka Saigon. It has been 20 years since my husband and I visited, when we visited the first time in 2002, we had to return the following year as we needed to see more of this wonderful country. The people have always stuck in my mind as the most beautiful, kind and humorous. For my 14 year old son, this was his first visit and the most anticipated of the whole holiday, he has a special interest in history and was very keen to learn more. Due to time pressure, we only stayed in Hoh Chi Minh. We stayed in district 1, it is like the west end in London, the best location as well as the most expensive – however it is relative, beer was still less than £1 a pint! Our time here was action packed, War Remnants Museum, Cu Chi Tunnels, Street Food, Markets. Our family highlights differ here, mine and my husbands was definitely the Motorbike Street Food Tour, this may be because we had done the other attractions on previous visits, our son’s was the Cu Chi Tunnels. Ho Chi Minh is manic by anyone’s standard, you need nerves of steel to cross the road alone, but worth every minute. Vietnam’s population is 98 million, of which 10% live in Ho Chi Minh. It has changed, almost beyond recognition, in 20 years. There are now pedestrian crossings – with green men, sometime vehicles even stop! There are now cars, previously only motorbikes, cars are still outnumbered by motorbikes. There are many hotels, lots of 5* options, it is very tourist friendly and so welcoming. The coffee shops and restaurants are so much more than they used to be i.e. street side carts and now think high tea at Betty’s! Our motorbike street food tour was incredible, we each had our own guide, so this is perfect if you are travelling solo, as a number of our group were. We had 12 lady riders and we were pillion. These ladies were amazing at navigating the Saigon mayhem and we felt safe at every point, my son’s rider was only a few years older than him! As you are riding through the evening, the guide is giving some fabulous insight into life in Vietnam and they each have their own story to tell. My rider was brought up in the Mekong Delta and had a university scholarship in Saigon, she did the motorbike tours as a part time job whilst studying and post grad, stayed in Saigon for the job opportunities. She now has a flower shop and still does the motorbike tours in the evening. It was interesting to hear how the culture is evolving, e.g. previously it was expected that any daughters would marry and then live with their husband's parents. The new generation of women are not necessarily complying with that expectation and they prioritise ensuring that they are financially independent which enables them to make their own decisions. We had five food stops, at each one we got together with the others in the group (max. 12) and enjoyed the amazing food and a drink. Each food stop is sampled by the owner of the bike tour company, he demands the best food and standards – it is important to get the right supplier for this excursion, from both a safety and content perspective. Anything booked with me has had safety and standard checks. We opted for a private guide for the Cu Chi tunnels and were so glad we did. We were able to skirt around the huge groups and access everything privately and have our guide's insight. When we visited this attraction 20 years ago, there were a handful of visitors, this is definitely not the case now, you need to get there early to benefit from less crowds and the cooler temperatures. The attraction has changed significantly, for the better, there is so much to see and learn from that harrowing time for the people of Vietnam. A new kid on the block for Ho Chi Minh City is the Ben Nghe street food market, recently relocated from the Ben Thanh market location. The new venue is fantastic, immaculately clean, a huge variety of food choices, Vietnamese and many other options. We ate here every day we were in Saigon. My son loved being able to navigate the stalls and choose both his food and the many soft drink options from fruit smoothies to bubble tea, whilst we were happy for him to wander in the safe environment whilst we enjoyed an ice cold beer or cocktail. The markets here are fantastic with opportunities to buy goods which are made in Vietnam, we stocked up on great quality T Shirts and my husband on golf clothing. There are also some unique handmade goods which are unique to Vietnam e.g. lacquered bowls and cotton lingerie bags. There are some tips for navigating the market and ensuring that you are in the right area to get the fair prices, I can help with this. Has Vietnam changed, absolutely – it is more modern however has no less charm and will still be my favourite country with THE most special people. It is important that you have an expert to guide your through a journey in Asia, to make the most of both your budget and time. Please get in touch if you would like to enjoy this adventure.

Summer Sun in Crete

14 September 2022

Crete is a popular destination for British tourists, particularly in the summer months when temperatures are high and there's plenty to do. I spent 10 days on Crete with my husband and 14-year-old son and had a great time. Here is why I think you'll love it too: There is something for everyone. What is there not to like about Greece, the people, the food, the scenery, crystal clear water and stunning beaches – to name a few! The island itself is large and there are many places to visit and things to do. You could spend a week here just exploring the coastline and never get bored. It is well known as a safe place to visit too so it makes an ideal holiday choice if you have children or want somewhere you know they will be safe on holiday. Getting there is easy. There are plenty of direct flights from the UK or you can incorporate getting here as part of the adventure and combine it with another Greek Island or indeed the mainland and travel here by ferry. Lots of my clients have chosen this option and loved the variety. The weather when you arrive will depend on what time of year you go. If it's summer, it will be warm and sunny with plenty of blue skies. If it is winter, then expect rain and windy days as well as some snow in the mountains. We flew to Heraklion, the main city of the island and it was around one hours drive to Elounda, which was our base on the East Coast. The airport was in Heraklion, the main city of Crete. We had expected it to be small and remote, but it turned out that Heraklion is quite a big place—it has its own port and everything! It can take some time to drive around Crete if you are renting a car or taking a bus, but it's worth it. There is so much more to see than just beaches! The scenery is stunning, especially on the drive from Heraklion in the north to Agios Nikolaos in the east, then further along through Elounda and into Plaka, overlooking Spinalonga. Crete is a large island, but you don't need to go too far off the beaten track to discover some of its amazing sights. The biggest city on Crete is Iraklion, and it's here that you will find where most people arrive to venture down the coast to visit one of Crete's most famous landmarks: Spinalonga. This fortified island was built by the Venetians in the 16th century and was inhabited until 1958, latterly as a leper colony. We love visiting historical sites and seeing places that you only know through books or TV. Crete was no exception. I have read lots about the area and one of my favourite books is 'The Island' by Victoria Hislop, it was fun recreating the trip the character made to Spinalonga, from Plaka. The village of Plaka is around three miles from Elounda, you can walk, but not recommended with children or at night. If you don't fancy the walk, it is very easy to get a bus or taxi. Plaka is a must see in this area, it is steeped in history and is now a very pretty fishing village. You can get a ferry from here, across to Spinalonga, I would recommend getting a guide to take you around Spinalonga, it is fascinating to see how this was a town in its own right and how the lepers lived here. You can also spend your summer days at the beach, where you’ll find plenty of sand and water. If you prefer something a little less active, consider taking a donkey ride through an olive grove, or visiting the local zoo to see the animals that live on Crete! If you’re traveling with kids, you should visit one of the many parks and swimming pools. Most are equipped with slides and playgrounds that will keep them entertained for hours — as well as provide some much-needed rest for tired parents! The beach at Elounda has plenty of water sports to keep all ages entertained. Whilst we stayed in Elounda on the East Coast, I took the opportunity to visit several properties in Elounda and the surrounding area. At Travel Counsellors, we have a great presence of Direct Contract hotels, and it was great to see them in person and discover how each one would suit different type of travellers. We took the opportunity to enjoy the water sports in Elounda, the beach is beautiful and only steps from our hotel. We also took a trip to Agios Nikolas by public bus (it was very luxurious!), much busier than Elounda but worth a visit. Agios Nikolas hosts a multitude of shops, tavernas and bars, you would not struggle to fill a day here. Cretan food is famous for its olive oil, honey, herbs and cheese. That is why you'll find many dishes on Crete that are made with these ingredients. Cretan wine is very palatable and served mainly in a carafe to accompany dinner. The tavernas in both Plaka and Elounda were all superb, I do have a few favourites which I can share with anyone who is visiting. My favourite was one tucked in an old village outside Elounda, you would have to know how to find it and it is worth it, you can either climb the 800 metres or get a taxi to drop you close by –getting back into town is a walk downhill, the shortcut is a goat track – torches necessary! Snorkelling is one of the most popular summer activities in Crete. The waters around the island are teeming with colourful fish and other sea creatures, making it easy to take a break from your beach lounger to go snorkelling or swimming. But if you are looking for something a bit different, ask me about some unique locations on Crete that offer beautiful views along with their beach experiences. Crete is a great holiday destination for people who enjoy beaches, sightseeing and amazing food. The island of Crete, one of Greece's most popular holiday spots, it has it all: miles upon miles of pristine beaches, stunning natural beauty, and an abundance of ancient ruins. Family holidays are one way we reconnect with each other; it is much harder to be grumpy or stressed when you're on holiday, even with a teenager! It is so important to book a holiday that will suit everyone. Crete has so many different accommodation options, from 3* typically Greek accommodation, to the marvellous 5* properties where you will have the ultimate luxury and every facility you need for both adults and children. Travel Counsellors boast many Direct Contract properties on the Island, which I was able to visit on my trip and therefore can tailor recommendations, based on your needs - there is no substitute for first hand experience and recommendations.

Christmas in Mauritius

03 December 2022

A Little Introduction to Mauritius This pocket of paradise is located in the Indian Ocean and is a perfect all year around destination. There are certain areas to avoid in the summer months due to the wind, so do take advice. Mauritius often gets confused with The Maldives, whilst they are both in the Indian Ocean, they are very different destinations. Whilst the island itself is known for the glorious beaches, lagoons and coral reefs, it also has rainforests, hiking trails, waterfalls, dormant volcano, national parks and much more. There are direct flights from London and indirect from most regional airports. We flew from Birmingham via Dubai, this makes an excellent twin centre option or if you just want to get to Mauritius, the connections are great. Another great option is Mauritius twinned with a Safari in South Africa. The airport is in the South of the Island, we stayed in the North but it is only a one hour transfer. The scenery on the drive to our resort was incredible – breath-taking views. We stayed on the North West coast at Beachcomber Victoria resort. I knew the resort would be beautiful, however it exceeded all expectations. It is 4* resort with 5* service. We opted for the All Inclusive and we could eat in either the buffet or a la carte restaurants. The buffet restaurant was unlike any buffet I had seen. There was waiter service for your drinks and beautifully decorated tables. The food was outstanding, there was even lobster and fillet steak so re think any pre conceived ideas about buffets. The Italian restaurant was our favourite, we spent many an afternoon with a bottle of Rose admiring the view after eating the best Italian cuisine. There was also a Fish restaurant which was in a stunning setting for dinner. Victoria also has an adults only area, with both Swim Up and Ocean View rooms, it is away from the main resort, which is very family orientated and has it’s own adults only pool, bar and restaurant, however guests here can also enjoy all the facilities in the main resort – so the best of both worlds! There is a supervised kids club in a shaded area on the beach as well as a teen club. The All Inclusive also incorporates all water sports, including water skiing, paddle board, small sail boats, kayaks and glass bottom boats. There were also lots of land sports and fitness classes. No reason to get bored here! We stayed in a couple of different room types and also I looked at all room types so can advise depending on your requirements. The island really lends itself to exploration. A tour of the south is a must, don’t miss Chameral where you can learn how the Rum is made and get the opportunity to sample. The seven coloured earth is a natural phenomena which is another must see. A Catamaran trip can be enjoyed from both the north and south, you might be lucky and see the dolphins. If shopping is your thing, you can easily reach the beautiful resorts of Port Louis, La Morne and Grand Baie. Christmas My son was initially reluctant to break tradition and be in warmer climates for Christmas. Would it be like Christmas? It was. The hotel was decorated beautifully, Christmas trees on the beach was a new experience for us. We had an amazing Christmas meal (yes there was Turkey) carol singers, live band playing Christmas music, fireworks and the big man himself visited and each family got a gift. We left behind Covid fear in the UK, wet & cold weather and escalating fuels bills to go to a much more relaxing environment where we all felt like we ‘switched off’. Would we do it again? In a heartbeat. I have booked many Mauritius holidays for couples and families, all ages, as well as experiencing it myself, whilst I was there I visited many hotels and can advise on the right option for you.

The Turkish Riviera - Winter Sunshine

02 November 2021

The Turkish Riviera AKA The Turquoise Coast This is an area of Europe that I love, it has something to offer for everyone and having just returned from another trip, I thought I would share my experience. This time I travelled with my family (husband & son) as well as a family friend, so 2 adults and 2 x 13yr old boys. Once you see that crystal-clear water, it is very obvious how the area gained it's name - Turquoise Coast. We spent most of the holiday in and around Kalkan. This little town is one of the most picturesque I have ever visited. As the town is built on hills, if you had mobility issues, you would make use of the many taxis available. We have been to Kalkan at various times of the year, and the hills are certainly more of a challenge in the summer heat, however this time, the pleasant evening temperatures of circa 18°, made it very manageable. Even if the summer heat is too much, taxi’s are very easy to get either at the rank or by pressing a button in the street and one will appear within a minute, they are happy to do even short journeys and you will be met with a smile. There are excellent restaurants in the area, and we sampled many dishes, the best being the fresh fish. We were very fortunate to be in Turkey on Republic Day (29 October); this is a national holiday which celebrates the proclamation of the Republic of Turkey, on 29 October 1923. We enjoyed the celebrations from a rooftop restaurant, enjoying the best view of the parades and fireworks. Apparently, nearby Kas, is the best place for the celebrations – next time we know where to go, however, we were impressed by Kalkan’s efforts. The beach in Kalkan is white pebble and is stunning with lovely beachside restaurants and bars, you would need to go a little further afield to get sand. There are many Beach Clubs in the area, most will provide a complimentary transfer. Some of the Beach Clubs are more tailored to adults but most provide a great option for kids, with inflatables, sea trampolines, pedalos, kayaks etc. You pay a small amount for your sun lounger and then have the full use of the facilities, it is just food & drink to pay on top, again it is inexpensive. Kaputas beach is on the road between Kalkan and Kas (10 minutes outside Kalkan), this must be reached by many steps, so not suitable for all. You can get the bus from Kalkan to Kas and it stops at Kaputas on the way. This is a stunning beach and is often referred to as Turkey’s finest. It is very popular with both locals and tourists. A great activity near here, is to Sea Kayak over the sunken city, 3000-year-old ruins which are clearly visible with the clear sea. There is the famous Blue Cave to visit here too. Patara beach is also within 20 minutes’ drive of Kalkan, again reached by bus or taxi. This is part of a National Park and has a rich collection of birdlife and is a breeding ground for the endangered loggerhead turtle, known locally as Caretta Caretta. The turtle’s nest between May and October, during those months the beach is closed at night to ensure no disruption to the nesting turtles, you will see their nests protected by cages during the day. The ancient sites of Patara is also reached from here. This is a must see, consisting of a Roman Theatre, the partially restored main street of Patara as well as the city ruins. Going on a boat trip is a ‘must do’ in this area. It is possible to either charter a boat or go on a boat trip, from Kalkan. On this occasion, we had friends staying in Dalyan, so we decided to charter a boat together and meet in Gocek, around 1.5 hrs from Kalkan. Gocek is a beautiful harbour town which is not to be missed, six stunning marina’s, various coves, beautiful beaches and pine coves. This is definitely a town I would recommend spending a few days in, it is unspoilt and enjoys protected status, which ensures there are no high-rise buildings. The yachts on display here would rival Monaco! We chartered a boat, with friends, and enjoyed the 12 islands for a full day, dipping in and out of the sea, enjoying the boat and the amazing local cuisine on board – there was certainly enough to occupy several 12-13 year olds. A highlight for the children, was the visiting ice cream man, hitching up to our boat and having all the options our ice cream man in the UK would have, but with the novelty value! We only had the boat for a day, however, there are some fabulous options for longer trips on board yachts and gulets. We self-catered, in a Villa this time, however, on previous trips have stayed in various hotel options from 5* All Inclusive to smaller family run hotels, I can give recommendations on all options and have travelled this coast both with and without kids as well as with extended family and Grandparents – there is something for everyone and a fabulous option for out of season sunshine! I will do a future blog covering the coast a little further down, incorporating Fethiye and Dalyan, equally as beautiful with lots of different holiday options.

My customer stories

Sent by Anne Sallis

I have already recommended Denise to many family and friends. She is superb! 10/10

Sent by Caroline Baker

Just back from a wonderful week in Madeira, and I can’t recommend Denise enough! Everything was planned perfectly, including our amazing boutique hotel, flights and transfers. We were even checked in before we set off! We’d been really busy before our holiday and so it was great to have that extra peace of mind, knowing Denise had taken care of everything.

Sent by Angie Spires

We have just returned from an amazing trip to Abu Dhabi. Denise was so helpful in suggesting places where we could get some winter sun with things to do for our teenagers but relaxing time for us and all within our budget. We hadn’t thought of Abu Dhabi before but Denise absolutely nailed it for us. Denise organised everything so all we had to do was pack a case and grab our passports. We will now be using Denise for all our future holidays and we cannot recommend her highly enough.

Sent by Matthew Richards

Denise was great throughout. Very supportive and responsive and ensured we got what we were looking for, for a challenging group of 18 holiday to celebrate a 50th birthday. Thank you Denise.

Sent by Lesley Andrews

Fantastic holiday in beautiful Thailand We have just returned from an amazing holiday in Thailand. A huge thank you to Denise Carter for organising this special trip for us. We would never have gone there without her expert knowledge and support. Our initial brief was very considered which meant that we got the exact holiday and experiences that we were looking for. The whole experience was extremely well organised and made our stay very easy and stress free. We took note of Denise's recommendations and did some extra things that we probably wouldn't have done ourselves and these all turned out to be brilliant. The highlight was our stay at Elephant Hills, Khao Sok which Denise worked hard at securing for us, as we were late booking. A truly memorable holiday, thank you so much!

Sent by Emma Lyons

Denise was fabulous - my booking was sorted in the most efficient way - with minimal input on my behalf which took all the stress away. She is fantastic at what she does and I will continue to use Denise for all my future holiday bookings.

Sent by Nicola Denning

Denise is fantastic- with a broad spectrum she is intuitive to find exactly what we want- every time! We’ve had so many amazing holidays thanks to her! I recommend her to everyone,

Sent by Suzanne Cleary

Thanks Denise Carter -Travel Counsellors for arranging another superb holiday for us. Hotel was perfect, ski gear hire in the basement, 5 minute walk to ski lifts, fabulous NYE Gala and great meals all week with super friendly staff who thankfully spoke excellent English! Skiing was perfect for us as a family with a mix for beginners (me) and intermediates. Great location with stunning views. Think we'll be back ????

Sent by Karen Hambleton

Denise has a wealth of knowledge and experience and whatever she doesn’t know isn’t worth knowing! She tunes into what you want as an individual and delivers choices that give options to match your requirements.

Sent by Petra Bland

Hi Denise I just wanted to say thank you for our holiday. It was exactly what we wanted and needed and so much more. The resort was lovely and it wasn’t busy at all just like we wanted. Everything was great including our transport and I didn’t have to worry about anything as everything was organised by you. Thank you so much.

Sent by Beverley Bladen

Denise is always very helpful and knowledgeable. She goes that extra mile to help get that perfect holiday. We have booked several amazing holidays through Denise and she will always be our first choice. Many thanks!

Sent by Fran Dew

Denise is a pleasure to deal with and is well travelled so she has useful knowledge about the places she’s booking . She worked very quickly to produce a fantastic itinerary, something that would have taken me weeks to do. Denise was also able to personally recommend extra activities and options for rooms/flights. She has been so helpful and enthusiastic. I highly recommend her .

Sent by Abi Phillips

THANK YOU so much for finding us the perfect Villa. From the first evening to the last morning we were captivated by the view and surroundings … the Villa was everything we asked for and the nearby taverna and beach stunning. If a little scary on occasion driving home!!! We had a great time relaxed & ate & drank well the kids loved the boat hire trips and water sports and the weather was perfect.

Sent by Helen Broad

Denise is fab! She helped us so much when we began booking our family holiday. We had no idea where we wanted to go but we had a good idea about the type of holiday we wanted. Denise provided some great ideas which fit our budget and we decided upon Lisbon and The Azores. The trip was so special, it ticked all of our boxes. We would never have achieved it without Denise, she helped us every step of the way. Communication was regular, clear and helpful. We did have a bit of a hiccup (totally out of Denise’s control) and the emergency help was there for us exactly as we needed with solutions provided quickly. I definitely recommend Denise and we’re already saving up for our next trip which we will definitely book with her again ??

Sent by Alexandra Hyde

A massive thank you to Denise for booking us our holiday to Fodele beach hotel & waterpark resort - such fabulous personal service that took away any holiday booking/travelling stress & allowed to enjoy our lovely family holiday to Crete. The place was perfect for us as a family ..couldn’t have asked for more, on the beach, several pools, waterpark, beautiful views, very clean , AMAZING food.. loved it ! Thank you Denise

Sent by Kay Pipe

We have just got back from Lake Garda and what an amazing trip! The resort was perfect for our needs. The apartments were perfect and absolutely spotless with air con and plenty of space, the complex itself was great and even having the camping next door which was busy in school holidays was fine. Food in resort was lovely and the staff couldn’t have been more helpful, having a designated pool just for hotel guests a was a fab and meant there was always a sunbed late afternoon when we needed a dip to cool off!!! Lake Garda itself ( just a 2 min walk from the resort) is just a dream of a destination. I've never been anywhere so beautiful. We used the buses which were straightforward and fairly regular and the ferries. Staying just out of a main town, Bardolino ( we were in Cisano) meant the ferries didn’t always stop and pick up at our area but that just meant a bit more planning or coming back by bus. But the benefits of the ferries not always stopping also meant it wasn’t too busy in an evening and there was spaces in the restaurants to find a table ( about 6 restaurants along the front) So a huge thank you for arranging this trip for us. Now we need you to arrange the next one!

Sent by Victoria Stipling

Denise is amazing!! She nailed getting us a last minute family summer holiday to Turkey & we’re all looking forward to it so much!! She’s also super patient & good at gentle nudging if you’re a bit rubbish at confirming the things she needs like I am!! Love you D xxx

Sent by K & J K & J

Hi Denise, I wanted to record our thanks to you and “Team My Travel Counsellors”. We are wise enough to know when travelling things that are not in our control or yours can go wrong. This whilst frustrating, is to be occasionally expected. What I believe we pay you for is not the routine enquires or bookings, these can be achieved by any search engine or high street travel agent. A race for the cheapest price is not what we seek with you. More complete value for money., the personal touch with the bookings, guidance and support. Today defined whether you and My TC actually were worth the slight premium on using a bespoke service as for the first time with you, we encountered a problem. You have passed the test with flying colours! What was a very negative experience with a shoddy hotel and their customer services, you have turned into a massive win for you personally and My TC generally. When we return we look forward to booking two weeks somewhere hot after Christmas and a villa next spring. You can be assured you will remain our travel agent of choice. Once again many thanks. PS - now safely ensconced in our new beautiful hotel

Sent by Alex Hyde

Denise is such a lovely friendly person whilst being very professional, she has been so helpful researching & booking our holiday, it has made the process so much easier for us. Denise is extremely knowledgeable & is always available to answer any queries or issues we have, we wouldn’t hesitate to recommend her to anyone & would definitely use her services again in the future

Sent by Cathy Dakin

Denise has been so great, helpful and patient; she’s taken time to make everything just right for my parents’ trip, giving me peace of mind and making sure they’ll have a great holiday. She is brilliant

Sent by Tara Tindal

Dear Denise, I must must let you know that Maya and I had simply the best, most relaxing and rejuvenated break away! Thank you so so much for suggesting and planning and booking the flights and the amazing resort for us, and especially for your last minute help with the special assistance. What could have been a real issue with travelling was suddenly wafted away with your knowledge and expertise. The memories will last forever and the break from all the usual nonsense of life will keep me ploughing through to the next time, thank you again ???? Kind regards, Tara Tindal

Sent by Hannah Marshall

Denise is brilliant, she goes the extra mile and is very knowledgeable, I would thoroughly recommend her to anyone.

Sent by Jane Doidge

Denise organised a group booking for my family holiday to Greece. She is very professional, helpful and went out of her way to understand the needs of each family member. Thank you for your understanding and patience.

Sent by Lisa Cleverton

I love the ease of getting Denise to find us a holiday it takes all the stress out but you are left with your choice of holiday. We definitely be using Travel Counsellors again and fully recommend anyone to use them

Sent by Neesha Sihra

My husband and I have not long been back from Victoria Beachcomber in the beautiful Mauritius. We contacted Denise for some winter sun at short notice in Jan, which I know is her busiest time but she pulled this amazing holiday out of the bag for us. We stayed in the adults only part of the Hotel which I would highly recommend if you don’t have kiddies - you really do feel VIP. As always, Denise delivered her 1st class service from start to finish but particularly on this trip when our outbound flight was cancelled due to a cyclone. Denise went above and beyond in getting us out to our destination as soon as was possible and did all she could by liaising with the airline and hotel to ensure we were satisfied with the outcome - which we were over the moon with. In short, Denise is the travel Queen, she really listens to what you want, her knowledge is amazing and she makes you feel really special. My husband and I have a motto when it comes to Denise “if Denise can, Denise will”.

Sent by Trudi Bubb

Denise was amazing in sourcing our request for our holiday in April. She went out of her way to help us especially when we kept asking for certain things as part of the package. I would highly recommend TC as the personalised service is second to none. You know you are in good hands with TC!

Sent by Lisa Davidson

Denise has organised two holidays for me. She takes the stress out of organising the whole holiday. I just tell her the criteria i.e. possible destinations, facilities required etc.... and she sorts. She has a vast knowledge of places to go! Plus she is just lovely

Sent by Victoria Rigby

I was too nervous to book a holiday myself and Denise made the whole process easier, answered my never ending questions and was just so helpful. The fact that her quote was also cheaper than other travel agents was an added bonus!

Sent by Victoria O'Neill

Denise really listened to what I wanted from my holiday and found the perfect location and destination for me and my family. The service Denise provided was professional with the right amount of personal touch. Will definitely be booking out next adventure with Denise in the future. Thank you Victoria

Sent by Helen Broad

Prompt responses and good advice. We needed help deciding on a destination and the suggestions made were super helpful.

Sent by Rebecca Silvester

Nothing is too much trouble for Denise, always very approachable, always helpful, always accommodating, always professional.

Sent by Frances Donkin

“Our trip to Iceland was fantastic with a packed 5 day itinerary arranged by Denise after discussing our preferences. We couldn’t have fitted any more in and the help and support given by Denise throughout the whole booking process and the build up to the holiday was very good. Her tips and suggestions made for a perfect adventure. Thank you!”

Sent by Jessica Loxley Clark

We have just come back from Lapland ! All I can say Denise planned it to perfection from start to finish. No hassle, the knowledge and support she gave was amazing. She even sent us a lovely personalised Christmas tree keepsake. 100% recommend

Sent by Charlotte Kidner

I can not recommend enough Denise at Travel Counsellor and the Creta Palace, Grecotel, in Crete. Life is so busy and I am not the sort of person who likes to sit and research holidays. A friend recommended Denise, I emailed her a list of what I wanted and she delivered exactly that and more below budget. Everything was taken care of - we even sailed through priority security in a very busy half term Birmingham Airport. Crete Palace delivers an all inclusive experience in complete luxury - with a full kids program which does not dominate the hotel at all. Infact the hotel was so serine even full of kids during a half term break. Holiday Club was run by Paul - who went above and beyond. Our Children at 11, and twins of 8 did not want to leave the Holiday Club. Add to that every sort of activity should you want to partake. Idilic beach side art club. Fabulous restaurants. Can't wait to go again. I honestly don’t think I will ever attempt to book a holiday myself - the whole process was completely stress free and faultless. Even down to the lovely package of all the info, tickets and boarding passes we needed - printed out and packaged ready to go! Thank you so much.

Sent by Nicola Denning

We have just had the holiday of a lifetime, in the safe hands of Denise Carter. Her attention to detail is outstanding. I can’t recommend her enough. We approached Denise with a rough idea of our plans for a California fly drive, a bucket list trip for us, so is was critical to get it right. Denise amended the itinerary and with her knowledge, was able to suggest the best route and stops we hadn’t considered. She knew the best time to visit areas, to get the best value e.g. San Fran less expensive at weekends also by amending the flights and using different airports, we got the best price. All the hotels were amazing, the trips were amazing – the highlight most definitely being the helicopter ride over the Grand Canyon and the Vegas strip – amazing! My daughter got to sip champagne in the Grand Canyon for her 21st birthday! Denise probably had a word with my family before we went- because we all got on with each other!!

Sent by Lisa Ricketts

I was thrilled with the service I received from Denise. I gave her a brief of what we wanted from our family summer Holiday and she then emailed a list of half a dozen hotels. Once I had chosen she sorted everything from booking our airport parking to printing off our boarding passes. All the paperwork was then supplied in a small folder so all I had to do was add our passports. We had an amazing holiday

Sent by Kate Wolseley-Charles

We asked Denise to arrange a trip for us in Summer 2022. We wanted to travel by train to the South of France, with a stopover in Paris for 2 nights on the way. Our request was a little unusual, as it was a city break with no flying. We'd never travelled in Europe by train before, and wanted the peace of mind that would come with Denise organising the connections and the hotel. We had a wonderful trip away! We found that travelling by train was so much more relaxing and enjoyable than travelling by plane. We had no long waits at the station, passport control and security were smoothly and efficiently handled at all points. Our seats were spacious, with plenty of leg room, and we could wander about as we wanted, or grab snacks from the bar - in the event, we simply took our own picnic onto the train - including large bottles of water! As we had all our luggage with us, there was no waiting at the luggage claim, which made getting off at the other end a breeze! We were very close to our hotel as well - with just a short transfer by taxi. It was lovely looking out at the French countryside as we sped silently along - we felt much more connected to the journey, and to our country of travel. Denise found us the perfect hotel - a lovely room looking out over the central square - as requested, we were right in the centre of everything. All the documentation was at our fingertips via the app - although I also took the precaution of printing everything out as well. We had all the information we needed about connections and timings. Denise's advice about what documentation to take along - including our Covid passes - was excellent, and made for a smooth route through checkpoints. I can't recommend Denise highly enough - she ensured that our first trip through France by train was easy and stress-free, and our holiday was exactly what we had hoped for. Thanks Denise! best wishes, Kate and Russ

Sent by Carol Sihra

I have not long returned from a 3 week holiday of a lifetime in Canada. My holiday was arranged and booked by Denise who was nothing but professional and helpful from start to finish. Denise was great with making suggestions for my itinerary and was able to guide me on timings, places to visit and trips, all of which she took care off. Denise took care of all my bookings, she was conscientious in making sure I had all my paperwork and readily made herself available at any time. I would highly recommend her and will be sure to use her again for my next trip, the only question is ...... where to next?

Sent by Sharon Wallace - Rathmell

We have just had the most fabulous time in Victoria Beachcomber, Mauritius for our belated Honeymoon and a 50th Birthday celebration. We can’t thank Denise enough for helping us have the most amazing time. We were surprised on arrival to have been upgraded to a swim up room which made all the difference. We certainly will be using Denise in the future to help us make more holiday memories. Sharon and Tracey.

Sent by Catherine Lemon

A huge thank you Denise for organising such a brilliant family holiday for us. You provided exactly what we were hoping for and made the process from start to finish a breeze. You listened to what we were looking for and made a range of excellent suggestions. Thanks to your recommendations the hotel we opted for was perfect for all of our family and would not have been available had we tried to book independently. The service you provided from pre to post travel has been first-rate and we will definitely be calling on you again! Many thanks

Sent by Tara Tindal

Denise has been truly invaluable! She’s responsive, patient, diligent and efficient, a total asset to the Travel Counsellor team!

Sent by Laura Joiner

Denise has been amazing, right from the start she’s guided and advised me especially with all the covid travel problems. We finally have our holiday booked and it is so needed and I can’t thank Denise enough for all her expertise and advice she is really professional. I would definitely recommend Denise and use her myself again. Thanks Denise.

Sent by Joanna Witte

Denise from Travel counsellor was amazing - I gave her a brief of what we were looking for in a family holiday and she came up with a list of possibilities within 24 hours. I was able to ask lots of questions and get speedy and full answers. She was even on hand during the holiday and on our return to make sure the holiday went smoothly. Highly recommend and will book again with Denise!

Sent by Khloe Sneddon

For my partners 21st birthday I wanted to give him a special surprise so I decided to get him a surprise trip away. He’d always spoken about how he loved Iceland so I knew that’s where we had to go. Unfortunately I had no idea where to begin. Thankfully a member of my family knew a Travel Counsellor, Denise Carter. Denise was very helpful and made organising the trip extremely easy. She took all the stress from my shoulders as she arranged the flights, accommodation and activities for when we were there e.g. visiting the blue lagoon and seeing the northern lights. On the day of our flight out to Iceland our flight got delayed by 3 hours. Sadly we still had to be at the airport for our original time. Luckily Denise managed to get us into the first class lounge. This made waiting for our flight so much relaxing. Eventually we got on our flight and made our way there. Our original hotel had to be used for people quarantining so we had to find a new hotel. Luckily Denise found us an even better hotel. All the experiences we did were amazing, my partner and I had an amazing experience from start to finish. The trip was amazing and we’re both grateful that Denise managed to organise it for us. Denise offers a great service and takes all the stress away from you. I would definitely recommend others to book with Denise for help with organising holidays.

Sent by Lisa Collins

Hi Denise, just wanted to say a massive thank you for organising a wonderful holiday for us all . You did us all very proud, amazing hotel with fantastic staff who made us do welcome . Would truly recommend the quad safari a day we will all remember for such a long time as so special . Thanks again for going the extra mile for us look forward to future bookings love Mark, Lisa & Tia Louise xxx

Sent by Matt & Hattie Hayes

In a very uncertain period, when we were both very busy, Denise helped us manage our recent trip Antigua including managing all of the changing requirements relating to foreign travel in the pandemic. It was extremely comforting to know Denise would update us on any changes and make sure that we were going to be fully compliant for our trip. I don’t think we would have been able to commit to it without the reassurance having Denise on board gave to us; she was available all of the time and checking in on us regularly to make sure had done all we needed to and that everything went smoothly. We have recommended friends to Denise and would have no hesitation in asking her to support us with our next holiday.

Sent by Becky Edwards

So it’s been a couple of weeks since we’ve been back from Iceland and I just wanted to say what a fantastic time we had! From start to finish you have been amazing!!!!! Helping me over several months to tailor make the best holiday for my boyfriend's surprise birthday present! There were times when I felt awful for constantly asking questions and changing the itinerary, I know I did this on a few occasions, but you continued to help and gave your all, in what I can only say was the best holiday I have ever been on. Even when over in Iceland I still had your full support ensuring I didn’t miss out on the northern lights, and wow!!! We didn’t miss out, they were incredible!!! The whole trip was a once in a lifetime experience and at times I felt overwhelmed by how amazing everything was and how organised everything was, I literally had nothing to worry about, you had provided me with all the info I required!!!! No stress at all for me and We were able to enjoy the holiday to the max!!!! Denise I am so so grateful for all your help every step of the way when arranging this holiday! Thankyou, from Ryan and I, the pictures say it all!!!!!! Amazing!!!!!! Looking forward to booking the next trip!!!!

Sent by Suzanne Cleary

Denise has been amazing sorting out a replacement holiday when COVID rules for Mauritius changed. We had a lovely break in Turkey that Denise found for us and we booked within 12 hours of knowing we couldn't go to Mauritius. Denise sorted all the cancellations for our original holiday too and really salvaged our break with great recommendations for local things to do in Dalyan, our Turkish resort. Thank you so much Denise!

Sent by Helen Mackay

We have been impressed with Denise’s customer service, she has been an amazing support To us during the past 18 months. It has been a been a nervous time booking a holiday and she has assisted in matters. She is always available to help and answer any queries. We had been let down by another well known travel company and will never look back now We look forward to the holidays we have booked and any future recommendations. I can’t recommend the customer service enough and have passed on her details to friends and family.

Sent by Lauren Reilly

Denise organised a birthday mini-break to remember in London for my family and me. The benefit of booking with Denise, was not only that we got the most amazing price, but that we had several activities/excursions included so this saved all the hassle of booking and paying separately. Denise was also able to give us advance notice that our original hotel was rumoured to be turning into a Covid quarantine hotel and move us to an even better hotel a couple of weeks ahead just in case. She was right! Had we have booked ourselves, we would've been left with little notice to try and find a new hotel in London in August and probably had to pay a lot more! The personal attention to detail (the hotel knew it was my birthday so we got the bonus of a free breakfast that day!) and communication was all great and made for a very easy and stress-free time. We would definitely book again via Denise.

Sent by Hannah Aspinall

Denise is brilliant. Nothing is too much bother. I send all my friends her way. I get as many people to book with here because she makes it easy to work with, she remembers the bits I would forget. She knows that I like private transfers and also the best hotels. She is a fountain of knowledge. What can I say, she's fab!

Sent by Jess Tracey

I would recommend Denise to my friends and family. She is very knowledgeable in her field and got me an amazing holiday that I am very much looking forward to.

Sent by Jacqueline Duggan

Hi Denise Thank you seems inadequate for what you did for us all for our cruise. It truly was a holiday of a lifetime and so wonderful to be able to share it with mum and Vicky. We laughed and we cried several times, and I don't think you will truly understand what you did for us, it brought me to tears, we just had such an amazing time, we were waited on hand and foot and made such very special memories. I am already recommending you to family and friends and anyone who cares to listen. ??Thank you from the bottom of my heart, you truly are amazing at your job.

Sent by Victoria Watts

We are recently back from a 7 x night cruise around the Greek islands and Croatia on Celebrity Apex. The trip was for my sisters 60th - my mum, sister and I are new to cruising so going through Travel Counsellors was the best thing we could have done. Denise Carter was amazing from start to finish, not only did she find us the best cruise to suit all our needs and wants. She was extremely helpful guiding us through what we needed to do in terms of PCR testing etc. Even when the cruise was changed from the med to Greece, Denise dealt with flight amends, airport accommodation etc etc she is a true professional. I honestly can’t thank her enough she gave my family a holiday that we will remember for a lifetime. I won’t be booking my future holidays any other way now - I cannot recommend Denise highly enough thank you x

Sent by Lisa Kilbey

Although it has been a difficult time to go on holiday, Denise at Travel Counsellors has been fantastic throughout. Despite the changing rules in the UK and abroad, Denise has always come up with exciting ideas for places to visit, including excellent hotels and self catering options. Her advice is always so cheerful and supportive and she listens to our budget requirements. Denise has always kept us informed about the changing international travel rules and has been great with all communications, especially when plans unfortunately needed to change at short notice (through no fault of hers!). Having Denise’s advice and guidance has transformed the way we think about holidays and we will definitely look forward to what she can suggest next!

Sent by Nicola Davies

Denise I just wanted to say Thank you so much for booking our UK cruise, the boys and I are so looking forward to a luxury break this summer. I absolutely love your approach, so quick to reply to my questions whilst offering lots of options and ideas that I hadn’t considered. Using a Travel Counsellor is a new experience for me & I initially thought it would increase the cost of the holiday that I could otherwise get cheaper myself, but instead you were able to secure a great deal for us. What I really love about the whole process is the personal tips & suggestions, making it feel like a truly bespoke, personal service. Thank you so very much you really have thought of everything. X

Sent by Hollie Rees

Well like many others I am sure, honeymoon cancelled for June ?? we all need to be safe and we really want to enjoy the travel when we can go rather than worrying about transmitting the virus or bringing it back with you. So our wonderful travel agent, who has been fabulous throughout the whole COVID crisis of holidays, rules and government guidance has ensured we still have a little break but in Devon instead ?? huge thank you to Denise Carter who within an hour or two of informing us Italy was cancelled had found us a stunning cottage in Devon for a week. As always it’s a pleasure to deal with you and have that personal relationship and trust in an individual as well as all the holiday protection which is so important! Looking forward to holibob now

Sent by Linda Gray

Just a quick note to thank you so much for the clear, quick and professional advice. Your extensive knowledge and patience was incredible.. will definitely be coming back to you in the future. Many thanks for all your help and support. Linda

Sent by Rebecca Dwight

Just wanted to give a shout out to the fab Denise Carter who has handled the change of my holiday plans so well. I wouldn’t book a holiday with anyone else from now on!! In these uncertain times it really pays to book through an independent travel agent and Denise is the woman for the job!

Sent by Rosie Goodenough

Thank you Denise for your professional, friendly approach and great ideas. Do not hesitate in getting in touch with Denise if you are thinking of planning a holiday. X

Sent by Ade Eyre

Hi Denise, Hope you and family are keeping well? Whilst, due to COVID, it was clearly disappointing that this trip couldn’t happen, I just wanted to thank you enormously for all your advice and guidance, regular communication and the professional way you’ve conducted the whole process. I would happily recommend you and will definitely reach out, once we are fully through this pandemic, to discuss future holiday bookings. Kind regards Ade

Sent by Chris Baldwin

Thanks again Denise for your help with the swift last minute booking. It was great to have you manage the booking (flights, hotel and transfer) so efficiently and then the continued communication whilst we were away to check everything was ok. Thanks again for making sure that we were all able to sit together on the full return flight. We still can’t believe we were able to get away. Booked on the Thursday afternoon and less than 48 hours later we were sitting by the pool enjoying a relaxing drink in the Cretan sunshine whilst watching the kids play in the pool. Thanks again. Chris & Caroline

Sent by Alison Upton

Denise organised our half term break in Devon. With a very limited brief she found us the perfect property set on the coastal path with amazing sea views. With a beach just a short walk away and a lovely pub a little further down the coast path it was just what we needed. She dealt with a last minute problem very efficiently and phoned us to let us know it was all sorted. We will definitely be using Denise again and highly recommend her service.

Sent by Hollie Rees

We had booked our dream honeymoon with Travel Counsellors in 2019 for June 2020! Then in April 2020 COVID-19 hit and we were devastated thinking we had lost a lot of money. We spoke to Denise, our travel counsellor who was manic trying to sort out hundreds of other holidays that occurred before ours. However, after some reassuring words we felt satisfied that we were in safe hands. Denise kept in frequent contact with us to advise at each stage where we were with refunds and cancelations. After some thought, and careful consideration, we agreed that we would love to still have our dream honeymoon traveling around Italy by train a year later. So as soon as flights became available we asked Denise to re-quote for the holiday in 2021. Denise again kept us informed at every stage from flights, hotels, trains between areas and transfers to and from each hotel. Searching for the best prices and what we wanted. She was brilliant! We have now secured the holiday for 2021 and are delighted with the dedicated, professional and personal service that you can receive from our “travel agent”. We never doubted the value and importance of instructing someone you can trust as we are busy professionals and so rarely have 5 minutes to organize anything together! We seriously can not recommend Denise at Travel Counsellors enough, we lost nothing and have our dream holiday re-booked. She is even now on to re-booking our excursions in each city which we know will be fantastic!

Sent by Hannah Aspinall

Denise Carter has been so helpful to me. I work full time, I have two children and I generally run my life at 100 miles an hour. I only have to call Denise or send her an email and she thinks of beautiful destinations, the type of place I like, the kind of bedroom situation (separate rooms with 2 small kids). Then it’s the type of things I need in my holiday. I have a long list of needs and every time Denise manages to satisfy them, even though I can guarantee my list changes every time I book. Aside from the holiday booking itself, she organises my tickets, car hire and parking. She never quits her role even when she’s away and I have a catastrophe! She’s amazing, you’d be crazy not to use her services!! :)

Sent by Karen Millington

Denise found the ideal holiday for me for next year - it’s fits the brief, the dates and the budget!!! The personal touch is a real bonus - she is a pleasure to work with and extremely knowledgeable and professional. Wouldn’t hesitate to recommend her.

Sent by Jane O'Neill

Denise booked a holiday for myself and some girlfriends to go away for a long weekend to Spain for a special birthday celebration. I cannot recommend her highly enough. From the very beginning she went above and beyond and far exceeded my expectations. her professionalism is outstanding and she really does strive until she finds the perfect holiday! Thank you Denise will always use you in the future!

Sent by Sandra Flatley

Denise booked a hotel for my husband and I in London, we are now unable to go. She has got us a refund, we had no hassle at all. I would recommend her and will definitely use Denise for my next Holiday

Sent by Julie Shaw

Denise really listens to your travel requirements and recommends the best options possible! Every time she pulls our travel plans together with an amazing high quality and competitively priced package. Would highly recommend!

Sent by Vici Rigby

Denise recently became our Travel Counsellor after our previous TC decided to sell her business. We had booked a holiday to Portugal in September this year, but with the current situation we didn’t feel comfortable flying, even if we were allowed to. Denise contacted me to discuss the situation, we talked about all the options available and she has just managed to rearrange our holiday for next year, at no extra cost (she negotiated with Jet2 on our behalf). Highly recommended and we will definitely ask Denise to book our holidays in future!

Sent by Hollie Styles

So honeymoon is not happening (surprise) in June but our agent is working hard to move everything in our tailor made dream honeymoon, including excursions, to June 2021. I've seen people having issues contacting the bigger reputable companies and one has taken their phone number off the website so you CANNOT contact them to change or request a refund. The joy of using a Travel Counsellor is that it is their business, so they care and they go the extra mile to deliver a personal service! I spoke to our agent 3 times yesterday about various aspects of our holiday and to confirm all responses received and awaited. It may be stressful but I feel fully appraised of what's happening and can call if I have any questions. Can not recommend enough Travel Counsellors and supporting local business. If anyone needs an agent, let me know! Happy to recommend!

Sent by Victoria Johnson

Denise Carter (Barnt Green, Bromsgrove) - I wanted a special holiday with my mum and sister for sisters 60th birthday. We wanted to try a cruise Denise has been fabulous and her attention to detail has been impeccable. She has answered my questions and organised everything for us can’t wait for July 21 - Big thank you to Denise for making booking a holiday a walk in the park

Sent by Ade Gordon

We have found Denise, lovely, really helpful and informative in what has proven a difficult time sorting out options for us, having booked a trip to NYC ???? which has required adjustments due to COVID19. We look forward to rescheduling and finalising our trip to NYC ???? in the coming months with Denise when hopefully the world returns to normal. Ade & L