I am located in Barnt Green, Worcestershire, a village just south of Birmingham.
Prior to life as a Travel Counsellor, I spent 25 years in the corporate world, which enabled me to enjoy many travel experiences. I pride myself in first class customer service and attention to detail, I will always put you at the heart of my business.
I have been very fortunate to travel to many destinations and experience numerous cultures, including Cambodia, Vietnam, Laos, Thailand, Bali, Singapore, North America, Caribbean, Italy, Spain, France, Turkey to name a few.
Travel has certainly been difficult in the past 18 months and whilst it is a different experience to pre pandemic, travel is very much happening. The main change is that it is essential to have an expert to navigate the ever-changing government rules and testing regulations, both for your chosen destination/s and to return to the UK. This is where I come in, it is my job to look after you and guide you through every step of the process, from enquiry right up to when you arrive home, you only need to worry about packing your suitcase and enjoying your holiday! I have access to thousands of suppliers and can find your perfect holiday which will be tailor made to your requirements and budget, as well as being 100% financially protected through ATOL. I can help you with your full holiday package from door to door, including transfers, excursions, airport lounges and anything else!
Whether you are looking for a city break, family holiday, long haul sunshine, cruise or ski trip, please get in touch and let me see how I can help you.
Please take a look at my testimonials to see what the travel experience is like, when you book with me.
Whatever your holiday needs I'm here to help you, so simply give me a
call or send me an email with your contact details on and I can get
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The Turkish Riviera AKA The Turquoise Coast
This is an area of Europe that I love, it has something to offer for everyone and having just returned from another trip, I thought I would share my experience. This time I travelled with my family (husband & son) as well as a family friend, so 2 adults and 2 x 13yr old boys. Once you see that crystal-clear water, it is very obvious how the area gained it's name - Turquoise Coast.
We spent most of the holiday in and around Kalkan. This little town is one of the most picturesque I have ever visited. As the town is built on hills, if you had mobility issues, you would make use of the many taxis available. We have been to Kalkan at various times of the year, and the hills are certainly more of a challenge in the summer heat, however this time, the pleasant evening temperatures of circa 18°, made it very manageable. Even if the summer heat is too much, taxi’s are very easy to get either at the rank or by pressing a button in the street and one will appear within a minute, they are happy to do even short journeys and you will be met with a smile.
There are excellent restaurants in the area, and we sampled many dishes, the best being the fresh fish.
We were very fortunate to be in Turkey on Republic Day (29 October); this is a national holiday which celebrates the proclamation of the Republic of Turkey, on 29 October 1923. We enjoyed the celebrations from a rooftop restaurant, enjoying the best view of the parades and fireworks. Apparently, nearby Kas, is the best place for the celebrations – next time we know where to go, however, we were impressed by Kalkan’s efforts.
The beach in Kalkan is white pebble and is stunning with lovely beachside restaurants and bars, you would need to go a little further afield to get sand. There are many Beach Clubs in the area, most will provide a complimentary transfer. Some of the Beach Clubs are more tailored to adults but most provide a great option for kids, with inflatables, sea trampolines, pedalos, kayaks etc. You pay a small amount for your sun lounger and then have the full use of the facilities, it is just food & drink to pay on top, again it is inexpensive.
Kaputas beach is on the road between Kalkan and Kas (10 minutes outside Kalkan), this must be reached by many steps, so not suitable for all. You can get the bus from Kalkan to Kas and it stops at Kaputas on the way. This is a stunning beach and is often referred to as Turkey’s finest. It is very popular with both locals and tourists. A great activity near here, is to Sea Kayak over the sunken city, 3000-year-old ruins which are clearly visible with the clear sea. There is the famous Blue Cave to visit here too.
Patara beach is also within 20 minutes’ drive of Kalkan, again reached by bus or taxi. This is part of a National Park and has a rich collection of birdlife and is a breeding ground for the endangered loggerhead turtle, known locally as Caretta Caretta. The turtle’s nest between May and October, during those months the beach is closed at night to ensure no disruption to the nesting turtles, you will see their nests protected by cages during the day. The ancient sites of Patara is also reached from here. This is a must see, consisting of a Roman Theatre, the partially restored main street of Patara as well as the city ruins.
Going on a boat trip is a ‘must do’ in this area. It is possible to either charter a boat or go on a boat trip, from Kalkan. On this occasion, we had friends staying in Dalyan, so we decided to charter a boat together and meet in Gocek, around 1.5 hrs from Kalkan. Gocek is a beautiful harbour town which is not to be missed, six stunning marina’s, various coves, beautiful beaches and pine coves. This is definitely a town I would recommend spending a few days in, it is unspoilt and enjoys protected status, which ensures there are no high-rise buildings. The yachts on display here would rival Monaco!
We chartered a boat, with friends, and enjoyed the 12 islands for a full day, dipping in and out of the sea, enjoying the boat and the amazing local cuisine on board – there was certainly enough to occupy several 12-13 year olds. A highlight for the children, was the visiting ice cream man, hitching up to our boat and having all the options our ice cream man in the UK would have, but with the novelty value! We only had the boat for a day, however, there are some fabulous options for longer trips on board yachts and gulets.
We self-catered, in a Villa this time, however, on previous trips have stayed in various hotel options from 5* All Inclusive to smaller family run hotels, I can give recommendations on all options and have travelled this coast both with and without kids as well as with extended family and Grandparents – there is something for everyone and a fabulous option for out of season sunshine!
I will do a future blog covering the coast a little further down, incorporating Fethiye and Dalyan, equally as beautiful with lots of different holiday options.
My customer stories
Sent by Matt & Hattie Hayes
Hereford 1/13/2022 11:46:00 PM
In a very uncertain period, when we were both very busy, Denise helped us manage our recent trip Antigua including managing all of the changing requirements relating to foreign travel in the pandemic. It was extremely comforting to know Denise would update us on any changes and make sure that we were going to be fully compliant for our trip. I don’t think we would have been able to commit to it without the reassurance having Denise on board gave to us; she was available all of the time and checking in on us regularly to make sure had done all we needed to and that everything went smoothly. We have recommended friends to Denise and would have no hesitation in asking her to support us with our next holiday.
Sent by Becky Edwards
Kidderminster 11/16/2021 5:24:00 PM
So it’s been a couple of weeks since we’ve been back from Iceland and I just wanted to say what a fantastic time we had!
From start to finish you have been amazing!!!!!
Helping me over several months to tailor make the best holiday for my boyfriend's surprise birthday present! There were times when I felt awful for constantly asking questions and changing the itinerary, I know I did this on a few occasions, but you continued to help and gave your all, in what I can only say was the best holiday I have ever been on.
Even when over in Iceland I still had your full support ensuring I didn’t miss out on the northern lights, and wow!!! We didn’t miss out, they were incredible!!! The whole trip was a once in a lifetime experience and at times I felt overwhelmed by how amazing everything was and how organised everything was, I literally had nothing to worry about, you had provided me with all the info I required!!!! No stress at all for me and We were able to enjoy the holiday to the max!!!!
Denise I am so so grateful for all your help every step of the way when arranging this holiday! Thankyou, from Ryan and I, the pictures say it all!!!!!! Amazing!!!!!!
Looking forward to booking the next trip!!!!
Sent by Suzanne Cleary
Birmingham 11/2/2021 1:28:00 PM
Denise has been amazing sorting out a replacement holiday when COVID rules for Mauritius changed. We had a lovely break in Turkey that Denise found for us and we booked within 12 hours of knowing we couldn't go to Mauritius. Denise sorted all the cancellations for our original holiday too and really salvaged our break with great recommendations for local things to do in Dalyan, our Turkish resort. Thank you so much Denise!
Sent by Helen Mackay
Midlands 9/27/2021 8:34:00 AM
We have been impressed with Denise’s customer service, she has been an amazing support To us during the past 18 months. It has been a been a nervous time booking a holiday and she has assisted in matters. She is always available to help and answer any queries. We had been let down by another well known travel company and will never look back now We look forward to the holidays we have booked and any future recommendations. I can’t recommend the customer service enough and have passed on her details to friends and family.
Sent by Lauren Reilly
SOLIHULL 9/12/2021 4:57:00 PM
Denise organised a birthday mini-break to remember in London for my family and me. The benefit of booking with Denise, was not only that we got the most amazing price, but that we had several activities/excursions included so this saved all the hassle of booking and paying separately. Denise was also able to give us advance notice that our original hotel was rumoured to be turning into a Covid quarantine hotel and move us to an even better hotel a couple of weeks ahead just in case. She was right! Had we have booked ourselves, we would've been left with little notice to try and find a new hotel in London in August and probably had to pay a lot more! The personal attention to detail (the hotel knew it was my birthday so we got the bonus of a free breakfast that day!) and communication was all great and made for a very easy and stress-free time. We would definitely book again via Denise.
Sent by Hannah Aspinall
Leeds 9/10/2021 6:29:00 PM
Denise is brilliant. Nothing is too much bother. I send all my friends her way. I get as many people to book with here because she makes it easy to work with, she remembers the bits I would forget. She knows that I like private transfers and also the best hotels. She is a fountain of knowledge. What can I say, she's fab!
Sent by Jess Tracey
Birmingham 9/9/2021 7:18:00 PM
I would recommend Denise to my friends and family. She is very knowledgeable in her field and got me an amazing holiday that I am very much looking forward to.
Sent by Jacqueline Duggan
Hereford 8/2/2021 11:42:00 PM
Thank you seems inadequate for what you did for us all for our cruise. It truly was a holiday of a lifetime and so wonderful to be able to share it with mum and Vicky. We laughed and we cried several times, and I don't think you will truly understand what you did for us, it brought me to tears, we just had such an amazing time, we were waited on hand and foot and made such very special memories. I am already recommending you to family and friends and anyone who cares to listen. ??Thank you from the bottom of my heart, you truly are amazing at your job.
Sent by Victoria Watts
Leominster 8/2/2021 11:40:00 PM
We are recently back from a 7 x night cruise around the Greek islands and Croatia on Celebrity Apex. The trip was for my sisters 60th - my mum, sister and I are new to cruising so going through Travel Counsellors was the best thing we could have done. Denise Carter was amazing from start to finish, not only did she find us the best cruise to suit all our needs and wants. She was extremely helpful guiding us through what we needed to do in terms of PCR testing etc.
Even when the cruise was changed from the med to Greece, Denise dealt with flight amends, airport accommodation etc etc she is a true professional. I honestly can’t thank her enough she gave my family a holiday that we will remember for a lifetime. I won’t be booking my future holidays any other way now - I cannot recommend Denise highly enough thank you x
Sent by Lisa Kilbey
Worcestershire 7/3/2021 1:52:00 PM
Although it has been a difficult time to go on holiday, Denise at Travel Counsellors has been fantastic throughout. Despite the changing rules in the UK and abroad, Denise has always come up with exciting ideas for places to visit, including excellent hotels and self catering options. Her advice is always so cheerful and supportive and she listens to our budget requirements. Denise has always kept us informed about the changing international travel rules and has been great with all communications, especially when plans unfortunately needed to change at short notice (through no fault of hers!). Having Denise’s advice and guidance has transformed the way we think about holidays and we will definitely look forward to what she can suggest next!
Sent by Nicola Davies
Barnt Green 5/28/2021 7:26:00 PM
I just wanted to say Thank you so much for booking our UK cruise, the boys and I are so looking forward to a luxury break this summer.
I absolutely love your approach, so quick to reply to my questions whilst offering lots of options and ideas that I hadn’t considered.
Using a Travel Counsellor is a new experience for me & I initially thought it would increase the cost of the holiday that I could otherwise get cheaper myself, but instead you were able to secure a great deal for us.
What I really love about the whole process is the personal tips & suggestions, making it feel like a truly bespoke, personal service.
Thank you so very much you really have thought of everything. X
Sent by Hollie Rees
Worcestershire 4/24/2021 7:02:00 PM
Well like many others I am sure, honeymoon cancelled for June ?? we all need to be safe and we really want to enjoy the travel when we can go rather than worrying about transmitting the virus or bringing it back with you.
So our wonderful travel agent, who has been fabulous throughout the whole COVID crisis of holidays, rules and government guidance has ensured we still have a little break but in Devon instead ??
huge thank you to Denise Carter who within an hour or two of informing us Italy was cancelled had found us a stunning cottage in Devon for a week. As always it’s a pleasure to deal with you and have that personal relationship and trust in an individual as well as all the holiday protection which is so important! Looking forward to holibob now
Sent by Linda Gray
Edinburgh 3/26/2021 11:29:00 AM
Just a quick note to thank you so much for the clear, quick and professional advice. Your extensive knowledge and patience was incredible.. will definitely be coming back to you in the future. Many thanks for all your help and support. Linda
Sent by Rebecca Dwight
Worcestershire 12/15/2020 9:37:00 PM
Just wanted to give a shout out to the fab Denise Carter who has handled the change of my holiday plans so well. I wouldn’t book a holiday with anyone else from now on!!
In these uncertain times it really pays to book through an independent travel agent and Denise is the woman for the job!
Sent by Rosie Goodenough
Barnt Green 11/30/2020 9:28:00 PM
Thank you Denise for your professional, friendly approach and great ideas.
Do not hesitate in getting in touch with Denise if you are thinking of planning a holiday. X
Sent by Ade Eyre
Surrey 11/19/2020 4:33:00 PM
Hope you and family are keeping well?
Whilst, due to COVID, it was clearly disappointing that this trip couldn’t happen, I just wanted to thank you enormously for all your advice and guidance, regular communication and the professional way you’ve conducted the whole process.
I would happily recommend you and will definitely reach out, once we are fully through this pandemic, to discuss future holiday bookings.
Sent by Chris Baldwin
Buckinghamshire 11/12/2020 4:38:00 PM
Thanks again Denise for your help with the swift last minute booking. It was great to have you manage the booking (flights, hotel and transfer) so efficiently and then the continued communication whilst we were away to check everything was ok. Thanks again for making sure that we were all able to sit together on the full return flight. We still can’t believe we were able to get away. Booked on the Thursday afternoon and less than 48 hours later we were sitting by the pool enjoying a relaxing drink in the Cretan sunshine whilst watching the kids play in the pool.
Chris & Caroline
Sent by Alison Upton
North Warwickshire 11/2/2020 11:47:00 AM
Denise organised our half term break in Devon. With a very limited brief she found us the perfect property set on the coastal path with amazing sea views. With a beach just a short walk away and a lovely pub a little further down the coast path it was just what we needed. She dealt with a last minute problem very efficiently and phoned us to let us know it was all sorted.
We will definitely be using Denise again and highly recommend her service.
Sent by Hollie Rees
Worcestershire 8/26/2020 3:01:00 PM
We had booked our dream honeymoon with Travel Counsellors in 2019 for June 2020! Then in April 2020 COVID-19 hit and we were devastated thinking we had lost a lot of money.
We spoke to Denise, our travel counsellor who was manic trying to sort out hundreds of other holidays that occurred before ours. However, after some reassuring words we felt satisfied that we were in safe hands. Denise kept in frequent contact with us to advise at each stage where we were with refunds and cancelations.
After some thought, and careful consideration, we agreed that we would love to still have our dream honeymoon traveling around Italy by train a year later. So as soon as flights became available we asked Denise to re-quote for the holiday in 2021.
Denise again kept us informed at every stage from flights, hotels, trains between areas and transfers to and from each hotel. Searching for the best prices and what we wanted. She was brilliant!
We have now secured the holiday for 2021 and are delighted with the dedicated, professional and personal service that you can receive from our “travel agent”. We never doubted the value and importance of instructing someone you can trust as we are busy professionals and so rarely have 5 minutes to organize anything together!
We seriously can not recommend Denise at Travel Counsellors enough, we lost nothing and have our dream holiday re-booked. She is even now on to re-booking our excursions in each city which we know will be fantastic!
Sent by Hannah Aspinall
Leeds 8/25/2020 8:31:00 PM
Denise Carter has been so helpful to me. I work full time, I have two children and I generally run my life at 100 miles an hour.
I only have to call Denise or send her an email and she thinks of beautiful destinations, the type of place I like, the kind of bedroom situation (separate rooms with 2 small kids). Then it’s the type of things I need in my holiday.
I have a long list of needs and every time Denise manages to satisfy them, even though I can guarantee my list changes every time I book.
Aside from the holiday booking itself, she organises my tickets, car hire and parking.
She never quits her role even when she’s away and I have a catastrophe!
She’s amazing, you’d be crazy not to use her services!! :)
Sent by Karen Millington
Barnt Green 8/25/2020 8:16:00 PM
Denise found the ideal holiday for me for next year - it’s fits the brief, the dates and the budget!!!
The personal touch is a real bonus - she is a pleasure to work with and extremely knowledgeable and professional. Wouldn’t hesitate to recommend her.
Sent by Jane O'Neill
Worcestershire 6/29/2020 7:22:00 PM
Denise booked a holiday for myself and some girlfriends to go away for a long weekend to Spain for a special birthday celebration.
I cannot recommend her highly enough. From the very beginning she went above and beyond and far exceeded my expectations. her professionalism is outstanding and she really does strive until she finds the perfect holiday!
Thank you Denise will always use you in the future!
Sent by Sandra Flatley
Shropshire 6/28/2020 8:45:00 PM
Denise booked a hotel for my husband and I in London, we are now unable to go. She has got us a refund, we had no hassle at all. I would recommend her and will definitely use Denise for my next Holiday
Sent by Julie Shaw
Lancaster 6/28/2020 8:43:00 PM
Denise really listens to your travel requirements and recommends the best options possible! Every time she pulls our travel plans together with an amazing high quality and competitively priced package. Would highly recommend!
Sent by Vici Rigby
Tenby 5/26/2020 5:15:00 PM
Denise recently became our Travel Counsellor after our previous TC decided to sell her business. We had booked a holiday to Portugal in September this year, but with the current situation we didn’t feel comfortable flying, even if we were allowed to. Denise contacted me to discuss the situation, we talked about all the options available and she has just managed to rearrange our holiday for next year, at no extra cost (she negotiated with Jet2 on our behalf). Highly recommended and we will definitely ask Denise to book our holidays in future!
Sent by Hollie Styles
Bromsgrove 5/23/2020 7:34:00 PM
So honeymoon is not happening (surprise) in June but our agent is working hard to move everything in our tailor made dream honeymoon, including excursions, to June 2021.
I've seen people having issues contacting the bigger reputable companies and one has taken their phone number off the website so you CANNOT contact them to change or request a refund.
The joy of using a Travel Counsellor is that it is their business, so they care and they go the extra mile to deliver a personal service! I spoke to our agent 3 times yesterday about various aspects of our holiday and to confirm all responses received and awaited. It may be stressful but I feel fully appraised of what's happening and can call if I have any questions. Can not recommend enough Travel Counsellors and supporting local business.
If anyone needs an agent, let me know! Happy to recommend!
Sent by Victoria Johnson
HEREFORD 5/11/2020 7:15:00 PM
Denise Carter (Barnt Green, Bromsgrove) - I wanted a special holiday with my mum and sister for sisters 60th birthday. We wanted to try a cruise Denise has been fabulous and her attention to detail has been impeccable. She has answered my questions and organised everything for us can’t wait for July 21 - Big thank you to Denise for making booking a holiday a walk in the park
Sent by Ade Gordon
Droitwich 5/3/2020 2:16:00 PM
We have found Denise, lovely, really helpful and informative in what has proven a difficult time sorting out options for us, having booked a trip to NYC ???? which has required adjustments due to COVID19.
We look forward to rescheduling and finalising our trip to NYC ???? in the coming months with Denise when hopefully the world returns to normal.
Ade & L