Donna Bidwell

Donna Bidwell was amazing from start to finish, for our fabulous holiday to Portugal. I would never go to anyone else for holidays now- it was the most stress free holiday I have ever had. Great flights, great hotel and communication was excellent. Thank you for planning and sorting our amazing holiday

Thank you so much to our agent, Donna Bidwell, who found us the perfect adults only, all inclusive hotel in Crete. We were totally spoilt from day one and had some amazing excursions on the island. Donna does all the background work/paperwork and we had peace of mind she'd be there should we need her. She also checked in with us whilst there, to make sure everything was OK. Fabulous service as always.

First long haul, first tropical island (Mauritius) holiday...Everything made so easy with Donna Bidwell at travel councilors. Right from the first message to getting in the door back home, Donna had us all the way. Everything arranged, updates while on holiday, an amazing experience from start to finish. Will definitely use Donna for all our holidays now. Mauritius a truly beautiful place, Ambre Hotel= paradise

Platinum service We always use Donna Bidwell for all of our travel needs as she is simply amazing. Making the whole holiday process from the tailoring the holiday to meet your needs, checking in for you, printing boarding passes and luggage labels easy and stress free. On a recent trip to Turkey we had an issue with being allocated the wrong room on arrival (not what we paid for). I instantly messaged Donna who was able to directly liaise with the hotel and quickly get the issue sorted. We were moved the following morning with little disruption to our holiday. Donna went out of her way to contact the hotel following the mix up to arrange for us to have free access to a cabana to make up for the mix up (usually over €150). Despite the mix up we had an amazing holiday and felt assured that Donna was there if we needed her. To be able to contact your travel agent in resort to help with any niggles is platinum service in my eyes. You never get this service with larger companies, for this reason I would not book with anyone else.

Amazing honeymoon guidance! We felt better in booking our honeymoon under the expert guidance of travel consultant Donna Bidwell. Knowing we had her experience, up to date knowledge and help if anything occurred made us rest assured in having the best time on holiday. We had a budget and needed ideas which she was able to give plentiful choice and allowed us to make a final decision. Donna Bidwell also contacted the hotel to make our time their that extra bit special too. The hotel was amazing, definitely living up to it's star rating and was so handy having been checked in and tickets delivered to door. Car parking was also arranged for us keeping in to our budget. We would recommend, as August you never know of flight delays or strikes and knowing Donna had our back I could have one less worry!

Will only ever book holidays again through Donna Bidwell at Travel Counsellors! We booked our recent trip to New York with Donna and it was the easiest trip I have booked ever. Donna found incredible flight times (which didn't come up when I searched), with a top airline and found a great hotel at a great price. I was in quite a hurry the day we enquired but also keen to book to secure the price- just a quick photo of passports sent to Donna and a quick payment and the rest was sorted! I've since recommended Donna to lots of friends and family and will be booking all of my holidays in future through Donna.

We have just enjoyed a beautiful week in Sorento, Italy. We didn’t know where to start when looking to book our holiday in Italy but after giving Donna Bidwell some specifications we left it completely to her and for that we are extremely grateful as she not only suggested an amazing hotel (with the best service and friendly staff ever) she organised everything even down to the luggage labels! Donna Bidwell provided a reliable and helpful service and we would most definitely recommend to others and request her support again for our next holiday We wish we had used Donna before!

Amazing holiday in Italy. We had the most amazing 2 week holiday in Italy all organised by Donna Bidwell. I emailed Donna the places we were looking to stay and visit and she organised the rest, the hotels were great, all the transfers in between cities were so easy, all the flight and train tickets printed off, I couldn’t ask for more. Donna phoned and messaged to keep me updated before and whilst we were away to make sure everything was okay, nothing was too much trouble. I couldn’t recommend Donna enough and will definitely be booking with her again.

Donna was really helpful and very quick getting back to us. Every question was dealt with and didn’t feel like anything was too much trouble for her. Will be using again.

Donna was really helpful with flight and hotel advice the whole process was really easy.

Beautiful service from a beautiful person. Very accommodating.

She is so friendly and helpful and always find us a fab holiday. Always answers our emails quickly .

Donna was absolutely amazing from the get go! Especially considering i was useless and had to change stuff and asked for a 100 qoutes. Thanks Donna

Donna was very informative and patient with me whilst deciding the best option for me.

We have now booked 13 holidays with Donna Bidwell and wouldn’t book with anyone else. On our first holiday to the Maldives we had to detour for an emergency and as a result missed our next 2 connections. Donna was brilliant at sorting out our flights and got us to our hotel the same day. On other holidays Donna has got us very good deals, upgraded rooms, has checked us in etc We always know that Donna is there if we need her and she always checks to make sure everything is ok. Highly recommend Donna for any holiday, complicated multi destinations to weekend breaks in the UK. Thank you Donna

Amazing service and experience from Donna. We wanted to book a last minute trip to Thailand, we reached out to multiple travel companies but Donna (Bidwell) was the only person who got back to us with exactly what we asked for and in our budget. She was so helpful and answered all of my many questions, as well even to the point of us arriving in Thailand turning our phones on and having a message from Donna checking we got there safely and if everything was ok or if we needed anything. Absolute class service and really felt looked after. Will definitely be booking with Donna in the future.

A great two week celebration We both have just celebrated two major anniversaries and wanted to do something special. We contacted Donna Bidwell and gave her a brief on what we were looking for. Within a few days she came back with a great programme of two weeks at Sandals at Curacao. This included all travel requirements from our local airport via Amsterdam to Curacao. On arrival within a few hours we received a lovely surprise from her with cake and card delivered to our room which was followed up by a What’s App call to ensure all was well. We felt as she was looking after us and after returning after the wonderful 2 weeks she contacted us again to check all had been what we expected. Thanks to Donna for a very memorable anniversary and we hope another one will be organised through Donna in the coming years. Bill and Sue

We've just booked a holiday through Donna Bidwell. She was very helpful, knowledgeable and looked after us whilst booking a family holiday. Everything was very straightforward and explained really well. Couldn't fault anything. We would highly recommend Donna to anyone and happily book another holiday with her.

Donna found us the best holiday in September, she is so organised and helpful and I would highly recommend looking through Donna.

Donna done a fantastic job in organising a weekend away in Paris for me and my partner in very short notice..

I book with Donna because I feel safe doing so. I went on my first solo holiday last year I know that if I have any issues that Donna is only a phone call or e mail away. I have recommended Donna other friends to contact her.

I book with Donna because I feel safe doing so. I went on my first solo holiday last year I know that if I have any issues that Donna is only a phone call or e mail away. I have recommended Donna other friends to contact her.

Donna was quick to reply to all communications, and made booking a holiday very straightforward and easy.

Donna goes above and beyond what is expected from her. Nothing is too much trouble when she is searching for your ideal holiday. While you are away she checks up on you at the airport and makes sure everything is ok when you reach your destination. We wouldn’t book any other way and have now booked our tenth holiday with Donna.

Donna is the best, she absolutely goes above & beyond, we wouldn't book with anyone else, highly recommended.

Donna was great at listening to what it was we wanted from our holiday and asking questions about things we might not have thought of. She explained her choice of hotel and why along with all our flight details and why they were the best times to fly, such as not having to stay over at the airport the night before and a shorter stay at the other airport on the way.

I already have recommended Donna to multiple people. Donna is so knowledgeable and organised down to the finest of details to make sure holidays are planned to suit all needs. She genuinely cares and checks in with you to ensure travel plans run smoothly (especially flights, tracking any possible disruptions and sorting out etc) and making sure you are happy with your experiences.

I usually dread having to trawl through the internet to find the perfect holiday but Donna made the whole experience effortless. With her extensive knowledge she was able to suggest some options to look at which matched my brief. She is everything you expect a Travel Counsellor to be & more whilst being very professional & efficient. I will definitely recommend & use her again.

Donna was absolutely amazing in getting my trip booked. She answered all my queries very quickly and was super lovely!

Donna is very friendly and professional Our initial choice was not available when we booked but Donna then went on to find an alternative break for us and answered our enquiry at the weekend which we were impressed with and not expecting We have used Donna in the past and do recommend her to friends and family