Based in Isleham

Gemma Pauley

It's Nice To Meet You

Hi, I’m Gemma, a Travel Counsellor who lives in the beautiful village of Isleham with my partner, Paul.

My love of travel started young; at 18 I embarked on my first solo trip to Australia and New Zealand where I spent a year travelling and working, it gave me such an understanding of why people fall in love with exploring the world.

I knew I wanted to work within the travel industry, and have gained 15 years’ experience. In my last role as a senior travel consultant specialising in long haul travel, I gained in depth knowledge of countries, airlines and routings. Tailoring holidays using a variety of top class hotels to unique B&B’s, tours and local experiences, that suit all budgets.

I am passionate not only about travel but also customer service. I love getting to know people and pride myself in taking time to understand your likes and dislikes to create unique travel plans. Booking a holiday is an enjoyable and exciting experience, nothing will be too much trouble. I will work hard for you, offer expert advice in getting the trip right, making sure every detail is correct and your trip is hassle free.

Holidays are all about experiences and creating memories that last a lifetime, and whilst working within in the industry I have been fortunate to experience different countries myself.

My memorable travel experiences include, shark cage diving in Cape Town, exploring New Zealand by camper van, learning about Elephant conservation in Thailand, enjoying the music of the Deep South, watching the sunset in Mauritius, riding desert dunes in Dubai, bear watching in the Great Smokies National Park, learning to cook in Vietnam, snorkelling with turtles in the Maldives, Latin dancing in Cuba and snowshoeing in Quebec.
As a Travel Counsellor, working from home allows me to work the times that suit my clients. I have the independence to be flexible with the suppliers I use thus ensuring I can offer the right holiday for you, whether this be a city or beach break, business trip, cruise, honeymoon or a holiday of a lifetime.

You can also relax knowing that everything you book with me is financially protected by Travel Counsellors Financial Trust and ATOL.

Whatever your travel requirements may be, I will be delighted in helping you to explore the world, making life long memories. Just give me a call or drop me an email and I can help you start your next adventure.

Looking forward to hearing from you soon.

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

My customer stories

Sent by Pam Russell

Gemma has arranged some amazing holidays for us and we are always recommending her to friends. She is very patient with us when we continually change our minds and gives excellent advice

Sent by James Palmer

Brilliant service as always

Sent by Julie Bentley

I want to thank you for all your hard work and efficiency in organising our trip. I am really looking forward to the trip now. I will recommend your services to friends for sure.

Sent by Laura Newman

Gemma has been amazing from the first day I met her at the wedding fair to when she came to our house to talk through our itinary and what we wanted out of our Honeymoon. She, unlike some others put together an amazing itinary with everything that we wanted. She has been very helpful with the big and little things. I would highly recommend Gemma x

Sent by Stephen Szkornik

Very professional and efficient. Excellent help and guidance.

Sent by Steph Rolfe

Gemma is polite, helpful and reliable.

Sent by Helen Heath

I have recommended Gemma several times.

Sent by Lawrence Weaver

Gemma is always helpful and responds quickly and efficiently to any queries or questions. She always approaches an isuue from a customer perspective.

Sent by Gloria Kiteley

She was very helpful to someone who had given up on the internet finding the info I needed! So now we are looking forward to our holiday. Many thanks.

Sent by Sara Bannister

Gemma is so thoughtful and helpful, and considers every detail that might contribute to us having the perfect break. The more she gets to know us, the better able she is to tailor the ideal holiday, and to the amount of money we have to spend at that time! We cannot recommend her services enough - talk about making life a reassuring breeze, with a comforting e-smile! ??????

Sent by Geoffrey Routhorn

Lovely and efficient and knowledgeable service. We hope the Vietnam holiday lives up to our expectations

Sent by Suzanne Favell

We have already recommended Gemma to several friends

Sent by Janet Blair

Gemma made it so easy and everything done quickly. We shall use her again

Sent by Lorna McGeoch

Very knowledgeable and efficient thank you

Sent by Julie Maskell

Gemma has booked some holidays for us long haul in the past and we were always happy with the service, this time it was a short haul holiday, she listened to what we wanted and gave us 3 options, all fitted our brief. In the end we chose the Rhodes option, and the hotel and resort did not disappoint. Gemma provides an excellent service, I didn't even need to write on my luggage tags it was all done and sent to me. I would be very pleased to recommend Gemma to anyone she is like a human search engine, but with the personal touch that is missing from these type of sites.

Sent by Marion Rolph

Nothing is too much trouble, really helpful

Sent by Julie Sparrow

Gemma is amazing and her responsiveness to emails is great. I would highly recommend her to others

Sent by Alison Burden

Always a pleasure to deal with Gemma.

Sent by Lesley Pipe

Great service! Thanks gemma.

Sent by Joanna Griffiths

Gemma found us flights and accommodation based on our requirements. She has been professional and responsive to all our enquiries and requests.

Sent by Lesley Cockerton

Gemma has been highly professional when arranging our trip and went that extra mile to sort out a query with our holiday. I have every confidence in Gemma and would recommend her to anybody who is looking to book a holiday.

Sent by Lawrence Weaver

Gemma is committed to getting what the client wants.

Sent by Roy Staddon

Nothing is too much trouble.Extremely friendly,helpful and aware of customers concerns. Deals with customers concerns swiftly and very professionally. Follows up to check satisfaction and contentment. Will be a credit to the company.

Sent by Helen Heath

Gemma is very helpful and fully flexible to my changeable needs. She goes the 'extra mile' when needed to deliver the best result. My travel often involves more than one destination and Gemma works her magic to find the best flight connections, transfers and most appropriate accommodation to make my travels memorable and practical.

Sent by Gemma Hussey

Amazing service. Amazing holiday. Can’t recommend enough to book a holiday with Gemma. Personal service from start to finish!

Sent by Keith Brown

Gemma has been really great right from the start.She got me exactly what I asked for under the budget that I gave her. As it was a group booking it can be a bit overwhelming but Gemma got it all done and answered all my questions quickly and efficiently.I would recommend Gemma to anyone looking to book a holiday as I found her professional very knowledgeable and always on the other end of the phone with a quick direct answer to my many questions.

Sent by Simon Philpott

Gemma is very knowledgeable and understood our needs and requests. She was also able to offer us plenty of options covering many bases.

Sent by Daniel Stackhouse

Very helpful, not easy organising 20 blokes for a weekend away

Sent by Stephanie Rolfe

I contacted Gemma to book a trip away. She listened to what I wanted, answered my questions, then sent me a couple of flights and made my booking. The booking process was very easy and I know she is at the end of a phone should I need her. I would certainly recommend her to others.

Sent by Emma Stedman

We contacted Gemma to tailor make our China tour. By using her wealth of knowledge, she came up with a great itinerary that included all of our requests but also some places that we had not considered. She always answers any type of communication promptly in a professional and friendly manner, We wouldn't use anyone else apart from Gemma!

Sent by Robert Buckley

Great personal service with all the options and cost implications shown. Making the right choices was easy

Sent by Lorna Adam

Fantastic service. Excellent options given and very adaptable to our requirements

Sent by Hannah Grosvenor

Following a brilliant initial conversation with Gemma, discussing exactly what I was looking to achieve from my trip, Gemma researched and pulled together a great proposal for my trip to South America and South East Asia. Being a bit of a novice at all this, Gemma completely understood my specific requirements (a pain free booking process) and arranged me the exact journey I wanted to achieve and more! Gemma's experience and knowledge of world wide arrangements and various operators has made the whole process for me so much easier. I would (and have already) recommend Gemma for anyone's travels needs. Thank you Gemma!

Sent by Kiri Cockerton

I was referred to Gemma by a friend and I'm so glad we booked our honeymoon to Australia with her. Her knowledge was fantastic and the recommendations on where to go were brilliant. The amazing trips to the Great Barrier Reef and the Sydney Bridge climb made our trip. Knowing Gemma was there really put my mind at rest and I have booked my next trip to New York with her. Thank you Gemma

Sent by Janice Booth

From initial enquiry to finally returning to the UK, Gemma’s bubbly personality made it a pleasure to book our special trip to Thailand. Her knowledge was excellent she recommended places she felt we would like having listened to what we wanted to do and she was spot-on. Gemma endeavoured to get the best prices for our trip as we were travelling at peak time and she gave us options of places to stay so we could choose what suited us best. In all she understood what we wanted from our holiday and then took all the legwork out of doing it ourselves. We would certainly use Gemma again her knowledge after many years in the industry was so helpful.