Hi my name is Gemma Reeve. I live in Lindfield West Sussex and I'm pleased to support my local community with their holidays. With 25 years within the travel industry, 2020/21 was by far my toughest years yet. When the pandemic hit and travel stopped overnight globally, it was really tough, not just on the industry itself but of course building up a small business to see it crashing down overnight was devastating.
Thankfully, having Travel Counsellors support, I was able to move my clients holidays, or offer them timely refunds and the fact that my clients can get hold of me 24/7 was reassuring to them knowing I was taking care of everything. Because that's what I do. I not only book your holiday, but I care about your holiday. Each holiday is unique to my clients and when booking with myself you get 5 star service no matter the destination or duration. In fact Travel Counsellors ranked number 1 during the pandemic by Money Saving Expert for refunds and customer service, and with a Truspilot 5 star rating you can expect nothing less.
Thankfully, as we move away from this time, I have seen an up rise of holiday bookings and the fact that people no longer want to use an impersonal internet site, and appreciate having someone at the end of the phone 7 days a week, knowing their money is safe is what people want now.
As a Travel Counsellor, I well understand that not everyone has time throughout an average working day to talk about their forthcoming travel plans, which is why I can be flexible to suit your individual needs. I am here to take away the stress and the time it can consume planning your next trip. I will listen to your requirements and will build bespoke itineraries just for you, helping with your decision making and delivering the optimum solution for you. I am always happy to chat, email or even meet for a coffee to make sure that I get it just right.
So whether it is a city break, family holiday, luxury long-haul or ‘once in a lifetime’ experience you are looking for, I have access to thousands of holidays, hotels or third party suppliers at my fingertips and I will dedicate my time, passion and energy into getting this right for you, backed up by state of the art technology, significant purchasing power and the 100% protection you would expect. My goal is repeat business and you recommending me to your family and friends, you have my personal undertaking that I will strive to deliver every time.
I look forward to chatting with you soon and remember; “Jobs fill your pocket, but adventures fill your soul.” – Jamie Lyn Beatty
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This small city has it all. Pintxos bars aplenty, lively bars, a beautiful sandy beach with crystal waters, breath-taking views and chic hotels.
After arriving from our short flight to Bilbao, we took the bus we runs every 30 minutes and costs 17eur pp within an hour we had arrived. The weather was perfect and just a short walk from the bus terminal we arrived at our beautiful hotel. It was right in the heart of Old Town and overlooking the bay. Perfect. We had a sea view and we went straight to the roof terrace for a glass of champagne.
Being so central meant we were minutes from visiting our first of many Pintxos bars. It was so hard to choose. Little plates of food designed for you to eat a small bite, gulp a glass of Rioja and move on to the next one. What a life! Needless to say with only a €1 for a glass of wine I was feeling a little tipsy after a couple of visits! This carried on the theme for the rest of the evening. Small cobbled streets lined with more restaurants than you could imagine possible! Perfect. With bellies full and a little wobbly on our feet we stumbled back to our lovely room taking us all of 3 minutes to get back to!
The next morning was all about getting out and about. We had the mandatory croissant and coffee before hitting the shops. Pedestrianised streets made this so easy to navigate, and my goodness Saturday shopping was not like the UK! It was so quiet. We shortly realised that was because the whole town was on the beach! People sunbathing and swimming; it really was a sight and made you slightly green with envy that this was not on our doorstep everyday! Late lunch was had, because after all this was Spain and nobody eats dinner before 10pm!
Dinner was more of the same. Pintxos and Pintxos, however we decided to do our own Pintxos Tour and we googled our way around the recommended ones and boy was it worth it! My husband was in his element, not only was he spoilt for choice in food decisions but he also found craft beer! His nectar! We partied like the Spanish (well tried to, we were very tired so did have to go to bed before the party stopped!)
Sunday was more walking. We managed to walk right around the sea boulevard. It was very dramatic. Waves crashing into the barriers against a backdrop of hills. It rains a lot here so it is very green which makes the scenery even more dramatic! The afternoon saw us both relaxing by the little pool on the roof of our pool myself reading a book, whilst my husband bent over his phone trying to watch the cricket final! We were both happy!
Monday was check out day, however as the flight time was a respectable early evening it gave us just a few more hours of walking with our feet in the sea watching the world go by before getting in just a few more Pintxos and catching the bus back to the airport.
It was all so easy, and we plan on coming back next year to do it all again! It is now my favourite European City and its going to take some beating!
My customer stories
Sent by Kate Sharp
Guildford 27/03/2024
I am really pleased with the service I get from Gemma. I don't have a lot of time to look into holidays and what I love about working with Gemma is that she knows what I want and sends me options and all I have to do is choose. I have and will continue to recommend Gemma.
Sent by Derek Mclean
Hassocks 29/01/2024
Excellent service with a personal touch throughout. Seamless
Sent by Anne Mackenzie
Burgess Hill 17/08/2023
I cannot recommend Gemma highly enough. I presented her with a unique set of problems for my family holiday, including getting one daughter from and back to Korea within a week, and she came up with 2 options that fitted all our needs. She was also happy to answer all my questions and generally was really supportive, taking all the stress away. She is an absolute diamond ??
Sent by Irene Cambers
Lindfield 10/08/2023
Gemma Reeve is always able to find the information for my flight queries to a very satisfactory conclusion. If I could it would be 10+
Sent by Kate Hewson
Lindfield 02/08/2023
Fantastic service. Had to book tickets to New Zealand last minute and Gemma got everything organised so quickly with great flight times .
Sent by Matt Harbor
Haywards Heath 02/08/2023
Helpful from the off, came up with a few options for what I asked for and generally friendly and non judgemental
Sent by Tom Hibbert
Haywards Heath 12/07/2023
Contacted Gemma with a request for a last minute holiday, flying out within the next 5 days. She came back to me within a couple of hours with 5 fantastic options to choose from and within another couple of hours (because we couldn’t make our mind up) our holiday was booked, checked in and had our boarding passes!! Amazing service and a fantastic holiday - thanks Gemma!!
Sent by marina fernandez julián
hove 11/07/2023
Gemma was proactive and fast and supporting us. She took care of every detail making us feel cared for even before we started the holiday. She listened to our needs and provided us with excellent choices to meet the whole family needs. I shall be using her in the future without thinking. Excellent service
Marina
Sent by Carol Taylor
Burgess Hill 30/06/2023
Got back quickly with ideas of hotels and trip. Also happy to tweak trip when we asked
Sent by Sam Matthew
Lindfield 22/05/2023
From the minute I spoke to Gemma I felt reassured. Luckily she was able to interpret my wide brief and we've just returned from a fabulous short cruise. Plans were easily made and altered by Gemma, which was lovely. All dealt with by a quick email. More than that though, Gemma's thoughtful messages in the run up to our departure helped build our excitement! I wouldn't hesitate to recommend Gemma, what a star!
Sent by Jessica Ortiz Sainz
Lindfield 10/05/2023
She helped me organise a wonderful trip for my parents around Istanbul, Greece (Athens and Corfu) and Croatia. She was extremely helpful and accommodating with all the changes my parents asked. I would really recommend her services!
Sent by Anne Mackenzie
Burgess Hill 14/04/2023
Already recommended to several people, cannot recommend Gemma highly enough for taking a very challenging brief and finding solutions to all my problems, allowing me to enjoy the process of booking a holiday, rather than finding it stressful
Sent by Deborah West
Shoreham 27/03/2023
Gemma is great, nothing is too much trouble. I highly recommend her
Sent by Jane Watson
Burgess Hill 08/03/2023
We found Gemma through a recommendation from friends, and she has been great - very quick to respond and update our plans. There has been no pressure to book either! Thank you.
Sent by Marina Fernandez Julian
Hove 06/03/2023
Amazing and fast service. I will be definitely be using Gemma again
Sent by Peter Clarke
Haywards Heath 19/02/2023
Gemma arranged our flights, hotel booking and itinerary on a 4 day trip to Iceland. When our outbound flight was delayed a day due to the weather Gemma quickly rearranged our itinerary to fit the remaining days. Her service was attentive and timely and I would have no hesitation in recommending her business.
Sent by Claire Downey
Haywards Heath 11/02/2023
Gemma arranged our recent trip to Australia & Singapore - the second trip she has arranged for us - and the level of service she provides is second to none. Gemma takes time to understand our requirements and budget, sets out the options and tailors the holiday for us. Her communication is excellent, both during the booking process and in the days before departure, and she also checks in during our trip to ensure everything is going well. This gives us confidence that if we were to encounter any problems during our travels Gemma would be on hand to assist.
I highly recommend Gemma and will definitely be asking her to arrange future holidays for us.
Sent by Claire Sumpter
Haywards Heath 30/01/2023
Gemma has again delivered a fantastic personalized service and really took time to listen to our requirements THANK YOU
Sent by Peter Snook
HAYWARDS HEATH 27/01/2023
Thank you Gemma for arranging a superb trip to South Africa for us we enjoyed Cape Town, the wine district and our trip up the Garden Route. Everything worked very well and some of the hotels we stayed in were superb. No hesitation in using your services again for our next holiday.
Sent by Lee D
North chailey 25/01/2023
Thank you Gemma, for finding the holiday break we wanted - you very quickly understood what we were looking for and delivered that exactly. We will be back ??
Sent by Lesley Corbett
Haywards Heath 13/01/2023
. Nothing is too much trouble.
Sent by Anne Cattle
Spain 22/12/2022
Gemma is a complete ‘gem’. Kind, helpful and extremely efficient I will certainly recommend her to my friends
Sent by Roger Phillips
Forest Row 07/12/2022
Early days just started working with Gemma. I’m a frequent Traveller with a lot going on in businesses in Australia, UK and South Africa. At this point in time very delighted with the service.
Sent by Roger Newman
Lindfield 15/11/2022
Gemma is patient, knowledgeable, professional, friendly and accommodating which is everything I would look for in a travel consultant. I am delighted with her help in making our travel plans and I am looking forward to the holiday very much
Sent by Sam Matthew
Lindfield 28/10/2022
Gemma is so thorough, she responded really quickly to my enquiry and gave really clear information about our booking. I know that she’s more than happy to help me with any questions I might have the closer we get to our holiday.
Sent by Debbie Field
Lindfield 04/10/2022
Gemma found the perfect location and hotel for myself and two friends. After trawling the internet for hours trying to find something suitable, I called Gemma with our requirements and by the afternoon she sent the perfect holiday! Highly recommended!
Sent by Claire Downey
Haywards Heath 12/09/2022
Our second trip booked with Gemma and once again her friendly professionalism, knowledge and attention to detail are the reasons I would not hesitate to recommend her.
Sent by Zoe Egerickx
Lindfield 22/08/2022
Gemma helped me find the perfect family holiday to Portugal this Summer. She very patiently put forward several different options, listening to my various requests as they unfolded. She was on hand to answer questions, liaised with the resort on my behalf, booked hire car, holiday insurance and managed each step of the process, so I didn't have to. Gemma offers a first class service and takes the stress out of holiday planning. She will definitely be the first person I call when we start thinking about our next trip! Thank you Gemma.
Sent by Tabitha Bird
Blagdon, Bristol 18/08/2022
Gemma and I originally spoke in 2019 about our family holiday for 2020. She asked lots of questions about our likes/dislikes, what was important to us etc and also where we had been/would like to go. A couple of days later and Gemma came up with a variety of options for us to select from. Holiday picked and deposit paid…then COVID…Gemma kept us up to date about how the travel industry was operating/affected, if our holiday would go ahead etc. in the end we weren’t able to go, but Gemma spoke with the airline and hotel and ensured that our holiday was transferred to 2021 at the same price! 2021 came round and unfortunately due again to COVID restrictions we couldn’t go away. Again, Gemma was on the case and dealt with the airline and hotel. She also took into consideration that our children would have aged 3 years by the time our holiday in 2022 and arranged for more suitable “teen friendly” space, again at the same amazing price! So, leading up to us (finally) going away this year and Gemma ensured our travel documents were with us well in advance, that the hotel were aware I had recently had a knee replacement, organised our flight seats and checked us in. We have just got back from the most wonderful holiday (during which Gemma kept in contact with us and sorted our the taxi transfer as I was unable to get through to them) and all thanks to the work and commitment put in by Gemma. Her knowledge is fantastic, she clearly has great relationships with the hotels and she really listed to what we needed…this is the first holiday where the hotel gym has actually been able to meet the exacting standards of my husband! Huge thank you Gemma
Sent by Susan PERRY
Rayleigh, Essex 17/08/2022
Booking through Gemma was very easy and made our lives so much easier. I have nothing bad to say! Thank you for giving us tips and guidance before we left on what to bring and such, that was very helpful! Even down to checking in, booking seats and writing out our baggage labels was greatly appreciated.
We stayed at the Iberostar Las Dalias hotel is a comprehensive hotel in Costa Adeje, Tenerife. We had a very relaxing holiday which had a great family atmosphere, The hotel had excellent facilities, the staff and entertainment was superb I couldn’t fault anything. The all inclusive restaurant was amazing and the live shows and staff were so friendly. We would all definitely go back to this hotel and would recommend this to friends and family. Thank you Gemma, we look forward to arranging something for next year,.
Sent by Nicola Gallagher
Haywards Heath 15/08/2022
Gemma was so helpful and took all the stress out of finding the right holiday for us. She looked for options in our budget (and got a better deal than shown online) that suited the varying needs of our family. The holiday was great - and Gemma was on hand to help with any queries in the run up to the trip. I wouldn't hesitate to recommend her and will definitely use her services again in future!
Sent by Deb West
Shoreham By Sea 06/08/2022
Gemma is an amazing, professional & dedicated travel counsellor. This year is the first time we have used her as we normally go direct to the tour operator. I think covid changed our mind for lots of reasons. Two weeks b4 we travelled she noticed Dylan’s passport was out of date. I had checked this but obviously wasn’t looking at it correctly & in my mind it expired 2027 not 2022! She was incredible so helpful and after a flight to Belfast we managed to get the passport in time.
We have now just booked a 2023 trip with her to look forward to :)
Without a doubt I recommend you all to use Gemma, she’s a star. Thanks again Gemma x
Sent by Isabel Del Valle
Pease Pottage 01/08/2022
I have no words to describe the amazing, excellent and caring service provided by Gemma. From the word go she understood perfectly well my needs, she found me an excellent holiday and she was on the ball right to the end when the flight got cancelled and by the time I contacted her, she already knew what was happening and was ready to take action. She was AMAZING and I have already recommended her to my friends. I personally will get her to book all my holidays from now onwards. she is absolutely wonderful! Thank you ever so much Gemma you are a super star !
Sent by Natalie Chuwen
Haywards Heath 11/07/2022
Gemma was so helpful when we booked our holiday last year when the traffic light system still existed. She gave us a lot of advice, was very patient and didn’t put us under any pressure. She even dropped a goodie bag round for the kids and some fizz. Really amazing service and a lovely lady
Sent by Lesley Corbett
Haywards Heath 11/07/2022
A wonderful family holiday in Greece. Gemma pre arranged everything for us which took away all the worries and stress. Everything worked like a dream. Thank you Gemma. You are a star!
Sent by Paul Barnard
Haywards Heath 28/06/2022
Gemma, was excellent from knowledge to getting us an acceptable quote, she’s extremely easy to communicate with and very friendly 100% will use and recommend Gemma
Sent by Lesley Corbett
Wivelsfield Green 22/06/2022
Gemma patiently replies to the many questions from our daughter who is travelling with us and a little anxious. Thank you Gemma
Sent by Jessica Banfield
Lindfield 14/06/2022
Amazing quick service - great knowledge
Sent by Emily Cameron
Lindfield 19/05/2022
Outstanding customer service! Gemma delivered exactly what we were looking for and within budget. I will always use Travel Counsellors from now on when planning any holidays or trips. Takes all the stress out of booking and decision making. Why on earth have I not used them before. Highly recommend!!!
Sent by Peter Snook
Lindfield 16/05/2022
Gemma Reeve has been very helpful and suggested everything we needed. Would happily recommend her
Sent by Vicky Harvey
Worthing 11/05/2022
Gemma did a fantastic job of finding the perfect holiday for me when I needed it the most. She looked after absolutely everything, so I didn’t have to worry. Her customer service skills are exceptional with speedy replies and all the knowledge and advice you could hope for. I’ve already recommended Gemma and Travel Counsellors to several friends. Gemma thank you for everything you did to give me a holiday of a lifetime!
Sent by Annie Tranter
HAYWARDS HEATH 19/04/2022
Gemma was absolutely faultless, searching for and eventually finding an ideal holiday destination for 6 people at a really busy time of year. She has the patience of a saint and made the experience of traveling for the first time since 2019 very simple. I would go to Gemma for advice again and again and have already recommended her to a friend - who has booked a family holiday in the summer. Thank you Gemma!
Sent by Deborah Field
Lindfield 07/04/2022
Gemma was very quick to respond and found a hotel that ticked all of our boxes. Impressive service
Sent by Suzanne Jarvis
Lindfield 07/04/2022
Great service. Supportive and allows you to discover places you may not have discovered in your own. Highly recommended
Sent by Jane Diffey
Lindfield 04/04/2022
Gemma found us the most beautiful hotel, perfect location and just what we wanted. Can’t recommend her more highly. She was always there to help whatever the query. We’ll definitely be using her again soon.
Sent by Emma Marchant
Saffron Walden 31/03/2022
We used Gemma's servioces to book a 3 generation family holiday in St Lucia for Christmas and New year 2021/22. I cannot recommend her highly enough. She guided us to the best resort for out group of 15, took care of all the flight check in and transfers, helped us book excursions and generally was a reassuring presence at the end of the phone or email for the entire procedure. She is intuitive, excellent at responding promptly, and safely made our holiday stress free, even during Covid times. Thanks Gemma, we will definitely come back to you for our next big trip - hopefully 2023!
Sent by Susan Drew
Lowestoft 29/03/2022
Gemma has been brilliant in planning our holidays ,and helping us through everything to get us there
Sent by Emma Tatford
Burgess Hill 04/03/2022
Fantastic customer service by Gemma Reeve
Sent by Sam Newton
Haywards Heath 03/03/2022
Gemma is very personable and planned my parents holiday to perfection. Would recommend with no hesitation
Sent by SUSAN DREW
Lowestoft 28/02/2022
Was recommended Gemma by a friend. She is very approachable and extremely helpful. Constantly in communication with advice and questions about your own individual needs and requirements, even from the day of departure for our vacation and also on our return home, especially with all the covid requirements. Would highly recommended her to any of our friends and will definitely be using her again in the future.
Sent by Julie Traynor
Haywards Heath 23/02/2022
Gemma has been very helpful with our booking and knowing she has first hand knowledge of the location has been very reassuring
Sent by Irene Cambers
Lindfield 23/02/2022
Made my life so much easier & removed the pressure to arrange flights & advise always so positive. Thank you
Sent by Kaya Richardson
London 21/02/2022
Gemma is extremely efficient and helpful, we don't know what we would do without her! Our travel was booked quickly and the myTC app makes paying simple. We also have all documents available on the app which means we don't have to carry any paperwork! Seamless process from beginning to end, we will definitely be using Travel Counsellors for all of our business travel going forward.
Sent by Deborah West
Shoreham-By -Sea 09/02/2022
She’s fantastic
Sent by Alison Wimbush
Lindfield 07/02/2022
Very patient and went the extra mile to make sure we had everything in place so I am sure our holiday visiting the Scottish highlands will be very special. Thanks Gemma for all your help.
Sent by Susan Perry
Rayleigh 03/02/2022
Gemma was a delight to deal with. Responded to my email straight away and answered any questions and concerns I had about my holiday. Gemma was very helpful and I would recommend her service to friends and family looking for a little extra.
Sent by Anne Pieckielon
Lindfield West Sussex 17/01/2022
We recently had a short break organised for us by Gemma in Iceland. Everything worked liked clockwork (apart from the Northern Lights - but hey it gives us an excuse to return again!).
More specifically Gemma listened to our requirements and made the arrangements for a tailored holiday that met all of our criteria.
Gemma provided us with supporting information in an easily assessable manner and was available to answer our questions when needed both promptly and concisely.
She organised and printed all of our documents and walked us through the ever changing Covid testing requirements.
We would fully recommend Gemma’s services and will use her again for our next adventure.
Sent by Sharon Luckin
Littlehampton 10/01/2022
Great communication throughout. Due to COVID rules we had to move our holiday initially which Gemma handled without any stress for us. When it was finally time for our holiday the COVID rules were changing frequently and Gemma kept us fully informed of the changes and what we needed to do each time meaning that we didn’t need to worry as it was so clearly outlined for us.
Thank Gemma, great communication and friendly service. I wouldn’t hesitate to book with you again.
Sent by Emma Marchant
Saffron Walden 04/01/2022
Gemma booked us a family holiday to St Lucia for Christmas and New Year 2021/22. There were 15 of us, ranging in age from 11 to 81, and Gemma found us the perfect resort (Windjammer Landings),helped us with excursions, assured us over Covid requirements and generally took over all the heavy lifting prior to departure. This is the first time we had used an independent travel counsellor and it was such a treat - particularly for a group this size. Gemma's service was solicitous and professional but never intrusive. HIGHLY recommended. We felt so relaxed in the lead up to the holiday, that we had the best time. Thanks Gemma...
Sent by William Spence
HORSHAM 14/12/2021
Gemma was very patient, polite, thorough with her research and knowledgeable about the different locations we were interested in. She was honest when she felt suggestions we made were not appropriate for the style of holiday we wanted and I have great confidence that she will deal with any future requests or queries quickly and efficiently.
Sent by Sarah Muirhead-Smith
HAYWARDS HEATH 14/12/2021
It is our 10 year anniversary so we wanted something special but within our budget. We told Gemma roughly what we wanted and she found us 3 amazing holidays to choose from. Gemma was very accommodating when we wanted to add or change some bits and look at the cost of upgrading etc. I would definitely recommend Gemma she is very knowledgeable and particularly at the moment we feel in good hands!
Sent by Lisa Tisbury
Haywards Heath 14/12/2021
Gemma organised a little break for myself and partner and I was extremely pleased with everything from start to finish. I will definitely book through Gemma on our next family holiday.
Sent by Sarah Fisher
HAYWARDS HEATH 14/12/2021
She’s been brilliant. Quick, efficient and very helpful.
Sent by Anne Piecklelon
HAYWARDS HEATH 14/12/2021
Very prompt and clear responses to my questions.
Sent by Natalie Chuwen
Haywards Heath 09/09/2021
Gemma is extremely patient and knowledgable. She gave me many different options on dates and trips and persevered to ensure I was completely comfortable which ultimately led me to book with her. I wasn’t disappointed!! The personal touches were very much appreciated, from a hand delivered bag of treats for me and my kids to print outs of boarding passes etc. She is excellent and I highly recommend!
Sent by Craig Bean
Haywards Heath 16/08/2021
Gemma was fantastic throughout the whole process from booking to seeing me through the holiday with any questions i had in regards to COVID testing. I would certainly use Gemma again, she made my life very easy when it could have been very stressful.
Sent by Samantha Newton
HAYWARDS HEATH 11/02/2020
Gemma was absolutely amazing I asked her to plan a once in life time trip for my dads 60th birthday. She delivered in a speedy time which I was amazed by. She ticked every box i asked her to include in his trip. Gemma is exceptional I would highly recommend.
Sent by Tom Hibbert
HAYWARDS HEATH 30/01/2020
This was the first time I’ve used Gemma to book a holiday, having been recommended to use her by another family member. WOW – what a service – I’m never going to book another holiday through anyone else ever again. Having spent hours/ days/ weeks trawling through the internet trying to find my perfect holiday, I had almost lost the will to live. Gemma listened to what I wanted in a holiday and came back with a number of suitable options within my budget. On top of that, every time, I changed my mind as to what I was looking for, she happily came back to me promptly with a number of different options – dealing with Gemma has been an absolute pleasure – THANK YOU!!
Sent by Maureen Warwick
West Wittering 14/01/2020
Thank you Gemma, fantastic service and everything I asked for booked, we are looking forward to a fantastic trip
Sent by Peter Hibbert
Haywards Heath 14/10/2019
Great one to one experience. Came up with the perfect package. Will definitely use again.
Sent by Claire Downey
Haywards Heath 18/09/2019
Working with Gemma has been a delight. She is friendly, knowledgeable and professional and made the booking of a multi-centre flight to the Far East & Australia very simple by quickly understanding our needs and offering a range of options for us to select. Would highly recommend Gemma for all travel bookings
Sent by Claire Kearvill
Burgess Hill 22/08/2019
Was a great help finding the right holiday for us. Quick response to all out questions could not ask for any more. Will definitely use again and recommend
Sent by Annie Tranter
Haywards Heath 29/07/2019
Even though we were a 'last minute' family of 6, Gemma managed to provide a range of suitable options for us. She wasn't phased by requests for changes and was really responsive. Excellent customer service! Can't wait for our holiday now.
