Based In Westhill

Heather Reynolds

Available for new enquiries

It's Nice To Meet You

Hello and thank you for taking the time to look at my website.

I'm Heather, and I have over 35 years of experience in the travel industry. 20 years with Travel Counsellors. I am very privileged to be part of the leading travel team in the business. Travel Counsellors is an independent, award-winning travel company, which means I have access to hundreds of suppliers. This, combined with my knowledge and expertise, enables me to find the best holiday to suit your requirements.

I pride myself in giving a friendly, unbiased, professional service. Whether it's a long weekend in London you require or a trip of a lifetime around the world, I deliver the same comprehensive service. By getting to know you and your individual requirements, I take the stress out of finding the perfect trip.

I have personal experience of many destinations and cruise liners. I have travelled extensively in city and beach resorts in Europe, often combining the two. For example, Bilbao and San Sebastian, Florence and a cruise from Venice, Pisa and the Cinque Terre. I have also skied in France, Austria and Norway. I have been fortunate to visit many worldwide destinations, such as Barbados, Goa, Kenya, New York, New Orleans, Florida, California, Egypt and Mauritius. I have also set sail aboard the QE2, Oriana, several ships in the Royal Caribbean fleet, and onboard Azamara.

Let me take the stress out of organising your next trip, just give me a call or send me an email, then sit back and relax, I'll do the rest.

"People do not buy goods and services. They buy relations, stories and magic" Seth Godin.

signature

My customer stories

Sent by J Koss

I would have no hesitation in recommending Heather to anyone seeking to book a holiday. She offers a very friendly yet extremely professional service, with great advice and exceptional attention to detail and the requirements of her customer.

Sent by Stuart McIntosh

Fantastic service from start to finish that really helped (with a minimum brief) shape our holiday plans. Great ideas/options and really helped cover all the details to make the itinerary unique for your individual needs.

Sent by Stuart McIntosh

Fantastic service from start to finish that really helped (with a minimum brief) shape our holiday plans. Great ideas/options and really helped cover all the details to make the itinerary unique for your individual needs.

Sent by Marion Potter

Heather was great! She was so helpful, listened to our ideas and came up with suggestions, she responded quickly and let us know what progress she was making and put a package together for us that should work perfectly when we travel to New Zealand next January.

Sent by Susan Robertson

Heather has been very helpful through this process. The information she provided us with was very comprehensive and it was no problem tweaking some hotels etc for us. Very professional. She was recommended by a friend and I would be happy to do the same.

Sent by Clare Lai

Heather has been responsive to requests and making an effort to understand individual requirements . She has also been helpful in providing information to help us plan holiday appropriately.

Sent by Anne Smith

From a “pretty vague” brief, Heather with her usual enthusiasm and guiding knowledge organised our vacation for us and friends. I would have no hesitation in recommending Heather, as I have done so before, to anyone who wishes to have the stress taken out of organising a holiday and the assurance that all travel plans are taken care of, leaving you to relax and enjoy.

Sent by Margaret Robertson

Heather has been wonderful arranging flights and all travel details for me. She always responds quickly to requests, explains everything to me and is such a friendly person. I am 78, recently widowed and lacking confidence to travel again. With Heather’s help I have travelled to Canada to visit family and have my next journey booked.

Sent by S Kirsopp

Heather has provided over 20 years of service to me and my family. Arranging skiing, & summer holidays, including bespoke multi- centre holidays . I would highly recommend her.

Sent by A Mestre

Heather was recommended to us by my husband's work colleague, and she did not disappoint, very professional and knowledgeable on anything I asked her about the holiday we were interested in, went above and beyond, will definitely recommend to anybody that is looking for that extra special holiday.

Sent by Margaret Ritch

As ever Heather is hugely efficient and helpful. She makes booking flights and holidays very easy.

Sent by A Cox

Well knowledged, helpful and eager to assist

Sent by Victoria Saint

Very friendly & efficient service. Nothing too much trouble. Always returns calls promptly.

Sent by Graham Young

Heather knows her subject very well and is always very attentive. No qualms in recommending her to others.

Sent by A Smith

Heather has been a god send when I have to travel. Gives a 100% . The first time I had Heather's help I had to intrude on her Sunday. She went above and beyond to help me at a very difficult time. On this trip, she has been just as helpful.

Sent by J Kinghorn

Knowledge of my travel advisor was more than I expected and gave me some fabulous alternatives which was great choice for us .

Sent by L Jarvie

I would recommend Heather, our travel consultant . She is so attentive, taking into account all of your needs and helps with changes at a moment's notice and is always there to answer any questions you may have.

Sent by M Bruce

Hi Heather. We’d just like to say a big thank you for all your help with this trip. Once again it’s been a great pleasure having your experience and expertise to take the stress out of booking our trip. We’d highly recommend you to anyone looking for a holiday.

Sent by Nicolas Sargent

Heather is tailoring our Holiday as I type, we travel soon and looking forward to an amazing holiday. Heather is speaking to the Red Level Concierge to book our restaurants for the first couple of days. She's doing a grand job, I have used Heather to tailor our travels worldwide for over seventeen years, always there to help. I can't imagine not using her expertise in world travel for my future trips, peace of mind is a major factor in enjoying a holiday, and Heather triumphs in this.

Sent by E McKenzie

Heather went above and beyond to find the best route for my trip.

Sent by L Hay

Heather was very knowledgeable about my flights & offered help wherever I needed it. Nothing was too much trouble.

Sent by Emma Walker

Always fab service! So helpful and prompt! Couldn’t recommend heather enough!

Sent by Michael Coull

Very attentive and informative. What I would class as a complicated holiday - a multi centre tour of Italy, was made very simple as Heather took away all the work. We also have her expertise to ask questions to as we near departure.

Sent by Karen Scott

Heather was extremely helpful when we were trying to book our honeymoon. She gave lots of great advice and guidance especially regarding the current and possible future COVID travel regulations. It was all very straightforward and stress free. Would highly recommend

Sent by Hazel Mustard

Very helpful going above and beyond to get the right holiday for us.

Sent by Angela McCann

Efficient, knowledgeable and a pleasure to talk to.

Sent by Michael Shore

Heather is fantastic and very professional.

Sent by T Scott

Heather is super helpful, very professional and found us some great options for our holiday! 100% will be using her again!

Sent by Alison White

Heather is always so helpful and goes above and beyond to tailor the perfect holiday. We’d not use anyone else now

Sent by Anne Smith

Heather gave us a fantastic service in booking our holiday. She navigated through our ever changing list of requirements to reach a point where we now have a holiday which works for everyone in our group. Her knowledge and guidance made our whole holiday booking process so much easier.

Sent by S McBain

Would thoroughly recommend Heather. Always finds amazing holidays for us, really helpful, easy to use and nothing is too much trouble.

Sent by Fay Wallace

This was super easy to set up! Heather was great and gave us lots of options. Love the app which gives us all the information and gives us the tot and how much we've already paid at our fingertips. Thanks so much!

Sent by A Cox

Excellent service with a personal touch and walked us through whole process.

Sent by Grant Hardie

Heather is helpful , very informative and is prepared to look at all options on your behalf.

Sent by Tracy Allan-Bruce

We would score our Travel Counsellor, Heather, a big 10. Heather is exceptional at her job, nothing is a problem for her. Always willing to help us out if we have any queries about our holiday we have booked. Heather takes all that worry away when booking somewhere abroad. It’s great to know your in safe hands.

Sent by Ella McPherson

Heather helped me tremendously to get the best route home during repatriation while in Peru amid Covid-19 complications. Would highly recommend!!

Sent by Jyoti Patel

Heather was always in contact with us and she stuck to our budget and came up with a great option. Not travelled yet but so far we are more than happy with the personal service which has been lacking in the past as we’ve always booked online. We would recommend Travel Counsellors and Heather to our friends and family which is how we contacted Heather initially.

Sent by Ranka Grozdanovic-Whittle

Heather, is always friendly, helpful & knowledgeable. That’s why we always go back to her. TOP MARKS!

Sent by Sheena Geddie

Nothing too much bother for Heather to deal with plenty of patience Always great holidays and hotels on the past never disappointed.

Sent by Gary Brown

Always appreciate Heather’s fast response and fantastic knowledge when enquiring about any holiday destination. That’s why I’m returning customer.

Sent by Margaret Ritch

Heather is always hugely efficient and helpful. And friendly into the bargain. She totally takes the hassle out of booking for holidays and trips. I recommend her whenever I can.

Sent by Malcolm Whatley

I already recommend Heather to all my friends and work colleagues - Her knowledge and dedication to finding the perfect holiday is second to none !

Sent by Laura Pacitti

Heather provides a fantastic service end to end and I always travel without a worry as Heather always makes sure every detail is covered, leaving us to relax and enjoy our holiday!

Sent by Mike Bruce

Heather has done a few holidays for us and we’ve had a great experience dealing with Heather. She takes the hassle away and leaves you ready to enjoy your holiday.

Sent by Jo Hardie

Really helpful with great recommendations and ability to check other users of hotels etc

Sent by Ella McPherson

Heather has been wonderful at helping me book all my travel details for my year abroad in Peru! She has gone above and beyond and I can’t recommend her enough.

Sent by Barbara Gibb

Excellent service as always and much appreciated

Sent by Stuart McIntosh

This must be about the 5th or 6th holiday I have booked with Heather at Travel Counsellors and the service each time as been a consistent excellent. From providing a brief of what I have been looking for, to tailoring specific needs and right down to the last details of flight seats and transfers, everything has been catered for. Great service and I will most certainly be using again in the future.

Sent by Shaun Ward

Really quick service, very happy with every holiday we’ve booked through your service.

Sent by Julie Elrick

Heather was recommend to me by a friend and I have told many people what a great job she has done for us in organising out trip . Nothing was too much trouble, always had great alternative suggestions.

Sent by Michael Whatley

Very helpful, a joy as always to deal with, very patient

Sent by Kevin Snook

We have used Heather for many years and have always received excellent advice and service .

Sent by Hilary McLean

Excellent seamless service as always from Heather Reynolds .

Sent by Nicholas Sargent

Heather has been booking our holidays for at least 15 years . We always use her as she knows what sort of hotel we like, resort etc. It's always nice to know that should anything go wrong we can get in touch and she will help us out . She is like a friend to us now .

Sent by Margaret Ritch

If I could make my score bigger than ten I would. Heather is always a delight to work with. She always makes that extra effort to get what we want.

Sent by Gary Brown

Heather Reynolds advice was just perfect and nothing was too much when asked. Communication was excellent from start to finish and I wouldn’t hesitate to recommend her services to friends and family.

Sent by Philip Blanshard

Heather is the best ,nothing is too much trouble. Have had some wonderful holidays all down to Heather.

Sent by Lesley Merrett

Heather made booking our skiing trip nice and easy. Thank you

Sent by Michael Bruce

It was an absolute pleasure dealing with Heather and she made our cruise holiday one of the best holidays we’ve ever had. Definitely recommend and will use Heather again.

Sent by Stuart McIntosh

This is the 4th time I have used Heather to plan and book my holiday and I found the service excellent, efficient and seamless. I will definitely use again in the future.

Sent by Lauren Harper

So glad my hairdresser recommended Heather , she has been so helpful and taken a lot of the stress away from planning out holiday.

Sent by Stephen Kirsopp

I have booked nearly all of my holidays with Heather for the past 20 years. She provides excellent service and is keen to help you plan giving good advice.

Sent by Bernadette Brogan

A big Thank You to Heather Reynolds, Travel Counsellor. We went 10 Dec 2018 for Christmas and New Year, we enjoyed every minute of our 3 weeks away, without a doubt one of the best holidays yet. Our holiday included four destinations, Singapore, Krabi, Khao Lak and Bangkok. All hand picked destination including culture, scuba diving, beaches and hotels. Every aspect of our trip was sorted by Heather and very professionally handled, all calls promptly replied to. All of our flights booked to our specifications, right down to managing most of our transfers. We would like to say that we had an amazing time, we had every need taken care for the whole trip. Nothing was too much trouble and Heather took the time and care of all our needs. We even had a very nice surprise included, a New Year party at our hotel ad this was done without our knowledge, such an amazing surprise. Hat off to you Heather! We will recommend you to our friends and definitely use your expert knowledge and skills for our next trip abroad (part of our bucket list to visit as many destinations in the next 10 years).

Sent by Shona McBain

Always arranges a fabulous holiday that I couldn't organise myself. Nothing is too much trouble and Heather makes the whole process simple and a pleasure to deal with. Fantastic service.

Sent by Jill Cooper

Heather is always really helpful and professional. Great work

Sent by Julie Elrick

It was a simple process, you kept us well informed with several flight options and price options. I will definitely use you again and will recommend you to my friends

Sent by Sophie Marley

I’ve already been telling them all about it! Fantastic service.

Sent by Calum Findlater

Heather is so helpful and took time to fine us the perfect holiday. Would recommend Heather to family and friends.

Sent by Ian Grozdanovic-Whittle

Heather is always very helpful.

Sent by Roderick Duncan

Nothing is ever a problem. What I like best is that Heather always comes up with different options when requested bookings don't quite match the request. Always goes the extra mile to ensure the client gets the best options and support. I have recommended Heather before and will continue to do so.

Sent by Lindsay Murray

I found it very beneficial to book through yourselves using your experience and will continue to do so when booking sight seeing trips too. Thanks

Sent by Corinne Swanwick

Heather has always been brilliant and goes the extra mile, even to the point when we were in Scotland skiing she came over from Aberdeen to Braemar to meet us! Lovely personal touch!

Sent by Sheena Geddie

Helpful efficient, no worries, evrything taken care off from start to finish

Sent by Roshni Patel

Very good service and always finds you the best deal

Sent by Sylvia Culshaw

I have used Heather before and have always been satisfied with her recommendations or bookings. She's so friendly and good at her job you actually think she's a friend doing you a favour and that to me is just wonderful.

Sent by P Reynolds

Heather has been great, we haven't made it easy as there were some other arrangements already in place and some tight time constraints but she has arranged everything down to a "T". We are looking forward to a few days on the Galapagos islands! Thank you!

Sent by Carol Polak

I have used Heather over a number of years, she never changes. She is so professional, helpful, knowledgeable and nothing is too much trouble. She always manages to meet my, sometimes difficult, requests. I would and have recommended Heather to my friends and family. In a nutshell she is a star!

Sent by Sheena Geddie

Everything taken care of from start to finish with no hassle excellent service.

Sent by Martin Henderson

As always, friendly knowledgeable and professional.

Sent by Barbara Gibb

As always great service.

Sent by M Whatley

Heather's knowledge and attention to detail mean that she will always go that extra mile to find you the perfect holiday and experience!

Sent by C Finldlater

My experience with booking with Heather is always excellent, a very friendly and knowledgeable travel agent.

Sent by Ranka Grozdanovic-Whittle

Heather is always helpful & easy to talk to. She always listens to our personal requirements

Sent by Stephen Graham

Excellent response from Heather to all our questions and in helping us select our final holiday venue and for finding good flight times.

Sent by Tracy Allan-Bruce

Would definitely recommend travel counsellor heather Reynolds to friends, family or work colleagues. Emailed heather the ins & outs of what we were looking for in our holiday to New York and heather came back to us the next day with a few options. Heather took care of all the hassle of trying to find flights & the right accommodation & most importantly the price! New York seems such a daunting but exciting place to go so wasn't sure of where to stay! But heather sorted all that out for us. Heather also recommended a few good places to try for food & good tips for sights to see! First class service heather, and a huge thank you to you. Best regards the Bruce family

Sent by Nicholas Sargent

With Heather.any issues are sorted. She's always attentive and sorts everything to the finest detail .Heather tailors our adventures perfectly. We travel with no worries every time. from Nick&Ellen

Sent by Philip Blanshard

Heather was very helpful as always and arranged the holiday that we wanted. Nice to deal with a professional, competent and very pleasant person.

Sent by Paul Shayler

Have used Heather before and will continue to use her as the service and attention to detail she provides is fantastic.

Sent by Audrey Varrall

I have used Heather several times and have always found her very helpful and knowledgeable. She makes great suggestions and usually replies to emails and phone calls very quickly and can sort out any problems with quiet efficiency. I would recommend Heather to friends and family. Heather is currently helping me and a group of friends plan a holiday to Australia - my friends are extremely happy with the work Heather has done so far and would possibly use her for their own family holidays.

Sent by Stuart Mcintosh

After trying two other well known travel agents I came across Heather (Travel Counsellors) by way of a Google search. After a short phone call conversation where i detailed my requirements - Heather came back to me with an hour with exactly what i was looking for. The communication and service quality was excellent. After two weeks of poor service and getting nowhere with two other travel agents. Heather delivered in a few hours what they couldn't in a couple of weeks. I will most certainly be using Heather again for future holiday bookings and recommending to others.

Sent by Beverley Farmer

Heather is great. Have used her services for many years now. She takes away all the hassle of trying to arrange flights yourself. If there is a problem then she'll sort it! Have no hesitation in recommending Heather and will continue to use her services in the future.

Sent by Ranka Grozdanovic-Whittle

Heather has been excellent every time we have called. Always helpful and informative.

Sent by Audrey Varrall

I have used Heather several times and have always found her very helpful and knowledgeable. She makes great suggestions and usually replies to emails and phone calls very quickly and can sort out any problems with quiet efficiency. I would recommend Heather to friends and family. Heather is currently helping me and a group of friends plan a holiday to Australia - my friends are extremely happy with the work Heather has done so far and would possibly use her for their own family holidays

Sent by Marie Angus

Heather was brilliant dealing with my requests nothing was an issue.

Sent by Nicola Dingwall

She's very good at her job, and if it's not quite right she will keep looking till it is. We are always happy with holidays we have been on that Heather has booked for us and have told a few friends about her to.

Sent by Kevin Snook

We have always used Heather for many years and have always been given,nin our view a very personal service.

Sent by Shirley Finlayson

I have used Heather several times to book my holidays and she never fails to provide excellent choices and a friendly service.

Sent by Paul Shayler

Heather has always managed to find us some great deals in fantastic locations. She always replys to our correspondence with speed and efficiency. Nothing is ever too much trouble even when we ask a million questions! I would not hesitate to recommend Heather's services to our friends and family.

Sent by Corinne Swanwick

Nothing is too much trouble. Heather's very personable yet always professional.

Sent by Stephen Smith

We do not ask for simple or routine holidays and every time Heather comes up with brilliant options. She is patient as we 'um and err' change our minds and 'evolve our requirements'.

Sent by Peter Reynolds

So far, Heather has organised 4 of our holidays, from a week in the Channel Islands to tours around the Tahitian islands. If I’m honest, we can’t recommend her enough. Everything has been spot on, whatever we have asked for, it has been arranged.

Sent by Frances Cumming

Brilliant personal service from Heather, she made me feel more like a friend discussing holidays rather than business. I would have no problem recommending her (and have already) to anyone!

Sent by Campbell

My husband and I had Heather Reynolds recommended to us by a friend who had arranged several holidays with her and found her to be very attentive to detail and helpful. We first used Heather to plan a trip to the Far East. This was a 3 centre holdiay and Heather came to the house to get a feel for what we wanted from the holiday. She came back with several suggestions and choices for us to make. It was one of the best holidays we have had and everything ran very smoothly which is quite a feat as we had 9 flights in all, with associated transfers to and from hotels. Heather had given us her mobile phone number so we had no worries in case anything went wrong. We have used Heather since to research resorts for us in our quest for a long week-end away. She was able to give us lots of hints where to eat and places of interest to visit. We have recommended Heather to many of our friends and all have the same comments. Heather is very knowledgeable, goes the extra mile in helping plan a holiday, and uses her expertise to give of her best to her customers.

Sent by J Parkinson

Heather has been arranging holidays for us since 2003, from short breaks in New York, weeks rest and relaxation in St Lucia, Dominican Republic and Lake Garda to two or three adventure holidays in Sri Lanka, Borneo and Belize. She is always very friendly and helpful and now knows excactly the type of holiday we are looking for. She has always found us excellent deals. We have never experienced any problems with flights, transits or hotels. When we went to Belize we stayed at three different places, had eight flights, two boat rides and an overnight stop in Miami on route, everything went like clockwork. We always go straight to Heather when considering a holiday as we have every confidence in her to get us the best deal available.

My Videos

TC Experience

20/04/2021

I hope you enjoy reliving your travel memories as you watch our film, and when you’re ready to travel again, please get in touch.

Trusted Travel

26/11/2020

Why you should book with me.

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Virgin Voyage of Discovery

23 July 2024

Virgin Voyages is the new kid on the block when it comes to cruising. They promise to shake things up with a different take on cruising. I was lucky enough to be invited onboard Valliant Lady in July and given the opportunity to discover the differences. Boarding the ship, there was a warm welcome from the crew. My bags had already been delivered to my modern balcony cabin with a hammock. This i

Magical Maurtius

13 June 2023

With a 25th wedding anniversary to celebrate last year and in need of some rest and relaxation, we headed off to Mauritius in October. An ideal destination for a romantic honeymoon, wedding or, like us, to celebrate an anniversary, Mauritius is equally family friendly. Children and teenagers are well catered for in many of the hotels and family accommodation is well thought out. We were there

Bilbao and San Sebastian, a tale of two cities.

06 May 2022

While booking a walking holiday to Northern Spain, I was reminded of my fantastic trip to Bilbao and San Sebastian. I'm a bit of a foodie and it had been on my list of places to visit for so long. Such an amazing destination, it surpassed my expectations. If you are looking for some of the best food in the world, old towns to explore, museums and art galleries, fantastic beaches and great walk

Fabulous Florence

04 June 2019

A visit to Florence has been on my bucket list for a while. As I was celebrating a special birthday, I decided a special holiday was required. I travelled to Florence for 4 nights before setting off to Venice to join a cruise (more about that in my next blog). My birthday is in September, the weather was pleasantly warm. We stayed at the Palazzo Gaddi, around a five-minute walk from the Duomo. Ro

Lazy Lanzarote

07 January 2018

I had a lovely week away for some sunshine at the beginning of December. Having visited Playa Blanca on a day trip on a previous holiday I was keen to give it a try for longer. I’m planning to try all the fantastic restaurants at the Marina, so we opted for a villa close by. ACCOMMODATION We booked the Villas Puerto Rubicon. Lovely villas, well equipped with everything you need, and the pri

St Lucia- Rum, Chocolate & a Marriage Made in Heaven

12 January 2017

Just 27 miles long and 14 miles wide, St Lucia has a lot to offer for an island so small. From palm-fringed beaches to lush rainforest and the Piton mountains. It’s easy to see why my sister chose to get married there, having visited the year before with her partner. Even better, my family and I were invited. A week of sun, sea, and sand and a wedding to look forward to. Flying out of Gatwi

Norway - Geilo, Hemsedal and Beitostolen

27 April 2015

I was lucky enough to be accepted on an agents trip with Crystal Ski Holidays to the home of skiing - Norway. It was a wonderful experience which I have shared below. We arrived into Oslo on a Norwegian Airlines flight from Gatwick and had a 3 hour transfer to our first resort Geilo. Crystal have a charter flight to Fagernes which is much closer during the winter season but this ended the week

Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

Find me on social