I'm Joanne Harrison, I live in Burnley and I am your personal Travel Counsellor for all your holiday needs.
I have worked as a travel agent for 26 years, starting my career in an independent travel agent and moving to a multiple high street agency where I gained promotion to Store Manager and remained there for 18 years.
I joined Travel Counsellors because I love what I do and it’s more than just a job to me. I take pride in offering the highest levels of customer service and love getting to know my customers.
Travel Counsellors really care about their customers and that is the most important thing to me. We have state of the art technology which is constantly being developed to help us get the best deal for our customers. They also have full head office support to help me if needed.
I am married and have a daughter who's nine so I understand the pressures on family life and that efficient and reliable service means a lot to my customers. I love that I can work more flexible hours to suit my customers needs as they can contact me at any time of the day or night.
My priority is providing excellent customer service regardless of what type of travel you book. It is important to me that you are looked after before, during and after your trip and I am here to make sure everything runs smoothly.
I can take care of all your travel arrangements from package holidays, cruises, coaching holidays, UK holidays or a tailor-made holiday of a lifetime or if you need advice on planning a wedding abroad or your honeymoon, skiing or a group booking, why not give me a call? I would be delighted to be able to help you.
Sent in by P White
Rossendale, 25 June 2018
I’ve already recommended Joanne to others before we have even taken our holiday. Amazing service!
Sent in by C Godfrey
Barnoldswick, 25 June 2018
Fantastic lady, very helpful and nothing too much trouble. Will definitely be using Joanne again.
Sent in by C Fairhurst
Rossendale, 25 June 2018
Joanne always provides a first class service and takes all the hassle away from booking holidays. Well done Joanne.
Sent in by K Marriott-Cocker
Rossendale, 04 June 2018
I've used Joanne for years. She is always goes above and beyond to make sure she finds the holiday you want. She is friendly, polite and caring. I recommend her to everyone who is booking a holiday. I'd be lost without her.
Sent in by R Medlock
Burnley, 04 June 2018
Great service, very knowledgeable and helpful, our first choice for holidays
Sent in by R Oakley
Burnley, 04 June 2018
She responds with absolute patience when I am giving her a very open search and the reject most of her suggestions. As in my most recent holiday booking she came back with exactly the same holiday for several hundred pounds cheaper. It is also lovely to have someone I have met face to face.
Sent in by P Ribbons
Manchester, 18 September 2017
We've just arrived back in the house and I wanted to thank you for the itinerary you prepared for us, everything ran so smoothly and we had a fabulous time. Needless to say I will, at every opportunity possible, gladly put your name forward to assist with holidays.
Sent in by J Helm
Accrington, 01 September 2017
Joanne as always tried to get the best deal's and the best accommodation.
Sent in by S Entwistle
Rossendale, 01 September 2017
Joanne was beyond helpful and really went out of her way to get the answers we needed to choose our family holiday. All in 24 hours too. I cannot recommend her highly enough.
Sent in by C Collings
Huddersfield, 18 August 2017
I never use anyone else. Joanne is excellent at finding the perfect holiday to fit your requirements.
Sent in by T Roe
Bury, 17 August 2017
Joanne makes you feel comfortable, answers all questions. I will recommend Joanne to friends, And all with A friendly manner.
Sent in by E Forster
Nelson, 05 July 2017
We have not been on the holiday yet but I must say this is the easiest and most pleasant way I have ever booked a holiday Joanne is so helpful friendly and knowledgeable and I have every faith that our holiday will be a fabulous one. I would definitely recommend her to my friends and family.
Sent in by A Dunn
Rossendale, 03 July 2017
A personal and great service finding just what we wanted
Sent in by R Purdy
Burnley, 03 July 2017
Excellent service, very professional and helpful - thank you
Sent in by J Smith
Bury, 20 June 2017
She is amazing nothing is too much trouble. I know I have tested her and she always delivers. Excellent service.
Sent in by F Gerrard
Rossendale, 20 June 2017
Really helpful and kind. She was able to provide multiple suggestions for possible holidays, always emailed when she said she would and was always at the end of the phone if we ever needed her. We will definitely recommend Joanne to friends and family and will book with her in the future as well.
Sent in by Cassandra Haskey
Haslingden, 20 June 2017
What can I say as always Joanne has found the perfect holiday for me and my mum. We aren't the easiest to cater for and with work constraints I've had to swap and change dates on numerous occasions.........this doesn't matter to Joanne and she always delivers an amazing service. We have followed Joanne from her previous employment and wouldn't use anyone else. Joanne goes above and beyond to get people the best holiday and remembers the little things to.
Sent in by E Smith
Clitheroe, 20 June 2017
This is my second time using the services of Joanne Harrison of Travel Counsellors. Everything has been taken care of with the utmost attention to detail. Joanne has been patient and understanding of some of our difficulties and delays. After my first experience of Joanne's capable arrangements I am confident in her ability to deal with our trip to New Zealand. I will certainly call on Joanne for any future travel plans.
Sent in by Carolyn Grieves
Haslingden , 15 June 2017
Just come back from our holiday to Zante. Joanne arranged it all from start to finish. She is superb at what she does and made our holiday stress and free hassle free and we had a fab time. I would highly recommend her services.
Sent in by Dave Dufton
Featherstone, West Yorkshire , 13 October 2016
Let's start right at the beginning. My wife and myself decided to take our four grandchildren on a short break to Reighton sands, East Yorkshire. Whilst on the short break, we came across the family who were going to be our neighbours for the next five days. The family had similarities to those of ours, smile every day, and treat people the way you wish to be treated yourself. That family turned out to be Joanne's. As the week progressed, I noticed Joanne had an advert on her rear car window advertising "Travel Counsellors UK". I asked Joanne for a business card of which she politely gave. As the year progressed and holidays came to the forefront of our thinking, I remembered the lovely family we'd met on the short break holiday, I found the business card Joanne had supplied. When I contacted Joanne some six months after our first meeting. I was astounded that she recognised my voice, and soon realised it must have been the Yorkshire accent that stuck in the memory. I provided all of the details on the resort and hotel we were wishing to visit, and within two ours of our initial interest we were given the best price available. Not only did Joanne provide the best price for our hotel and flights, she also got the best price for our travel insurance, and airport car parking.The all inclusive hotel we stayed in was the Los Jameos in Lanzarote, and would highly recommend this hotel for families. The food and drink was totally top notch, with all the adult, and children's drinks being premium brands. If your holiday is geared around good adult entertainment. Then this hotel is not for you! Due to the customer service we had received from Joanne's company it was a no brainier that we gave Joanne the opportunity to better the deals we had be quoted on the high street and the internet. Yet again, we provided Joanne with all of the hotel and resort details we wished to visit. And yet again, she came back with the best deal. We booked the holiday, and flew out to Tenerife on the 30th of September 2016. We arrived at the Mediterranean Palace in Playa Las Americas, and was greeted by excellent reception staff and porters. The bedroom was dirty, and the bath wasn't fit to bathe a dog in. I contacted Joanne at 18:30hrs to ask for advice on how to take this forward, and within ten minutes of my phone call, we were contacted by the hotel manager to offer an upgrade to a better room. The holiday and hotel then turned out to be our best yet, and we've already asked Joanne to price the sister hotel for next year "Cleopatra Palace". I really hope I've still got your attention folks, because this is the bit where I tell you that we will never go anywhere else for our annual holidays. Irrespective of price. If anyone reading this could tell me where you'd get one to one customer service at 18:30, and the hotel manager calling you with ten minutes, from an high street/internet travel company then please let me know. Joanne's focus on 24hr one to one customer service is second to non, and goes beyond 100% satisfaction. Thank you.
Sent in by J Fairhurst
Rossendale, 23 September 2016
Joanne takes all the stress out of booking a holiday, and does a first class job sorting all the arrangements. She also follows up with our views on our return home. We are totally satisfied with the first class service Joanne provides.
Sent in by Sophie Hall
Selby, 12 August 2016
Joanne was fabulous. We booked this holiday 18 months in advance. Joanne found the best deal and made sure everything we wanted was covered and had great patience in answering 18 months worth of questions. All the stress was removed from booking and making sure everything was covered. Cant think of anyone better.
Sent in by Mary Sparks
Rossendale, 20 March 2014
Joanne has been booking our holidays for the last five years - firstly as the manager at Thomas Cook in Haslingden, secondly as an independent consultant. We have always found Joanne to be very friendly, willing and of course very knowledgeable. She spends time searching for the holiday we want. We trust her totally and will continue to book our holidays through Joanne.
Sent in by Becky Langowski
Rossendale, 18 March 2014
Joanne has booked many holidays for my husband and I. Joanne is thorough and always understands and exceeds our expectations when finding the perfect holiday. She is reliable and efficient at what she does. Do not hesitate to use Joanne, she will not let you down. We have never been disappointed with her service and she is highly recommended.
Sent in by Stuart Barlow
Rossendale, 14 March 2014
We are a family of four and our eldest son (10) is severely disabled. After years of changing travel agents we have hopefully found perfection. Over the past few years we were customers at Burnley's Thomas Cook and Thomson travel agents. We have also used Accrington's and finally Haslingden's. We have only moved on following the movement of staff who had become so well versed in our needs that booking became a pleasure. With the economic times, the likelihood of speaking to the same person you had previously discussed all your needs, became a little hit and miss and frequently led to misunderstandings and undesirable omissions. We lost the personal service we had built up when a new agent started asking all the questions that we had previously answered. Moving to the Haslingden Thomas Cook shop, we were very happy with Joanne and the holidays she booked for us. However, it closed suddenly due to Thomas Cook cut backs meaning we had to look elsewhere. Joanne intended to work for herself and would be able to book our holidays in the future as an independent Travel Counsellor. We decided to give her a try. What a good decision. Not only are we happy with the excellent service that we sometimes previously experienced, I can state categorically that it is an even better service than I have ever previously had. Ten out of ten Joanne and thanks for your time and professionalism. If you have got this far reading my testimonial let me assure you, there cannot be anyone better to service your holiday needs.
Sent in by kim Marriott-Cocker
Rossendale, 12 March 2014
I have booked holidays with Joanne for many years now. I have always found her friendly and polite and she has always worked hard on the holiday we have wanted and that's been in our budget. Joanne's knowledge about areas we have visited and the hotels in the area have always helped in our decision. No amount of questions you ask go unanswered and she will help you in all she can. She makes booking a holiday a real pleasure.
Sent in by Lorraine Brown
Haslingden , 11 March 2014
Joanne is a very professional businesswoman, at the same time a very caring and attentive person who takes time to listen to your needs and goes to the extreme to get you your perfect holiday package. I have known Joanne for quite a number of years through the travel business she has been working for, and she has always delivered an excellent package; more so this last couple of years. An absolute once in a life time holiday to Canada and Alaska through the Rockies and the inside passage. Just recently a trip to Dubai which she organised just a week before we traveled. I would not hesitate to recommend Joanne to anyone who is thinking of booking any kind of travel/holiday package.
Sent in by Sam Toddington
Rawtenstall , 11 March 2014
Quick, friendly service available to us at all hours of the day. Easy to talk to and advice given on a range of places to visit. Lovely family holiday booked and looking forward to it. All aspects of our wishlist are ticked. Countdown to holiday now begins.
Sent in by mary webster
Haslingden, 11 March 2014
I found Joanne to be very helpful, nothing too much trouble to her. She answers her emails and telephone messages very quickly. Always available. Would be more than happy to recommend her when searching for holidays.
Sent in by C Collings
Huddersfield, 04 December 2013
After telling Joanne the things I would like out of my holiday she came back with numerous options within the budget I gave her. It would have taken me hours to find these myself on the internet. She was quick with her response and made sure that I got exactly what I was looking for. I have recommended her to all of my friends.
With independent access to thousands of travel suppliers around the world, I've got an eye for added value. Take a look through my latest selections below. But even if nothing particularly catches your eye - don't worry! Let's chat and I'll take the hassle away from tailoring a perfectly personalised holiday just for you.
Contact me on 01282 797140
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
11 June 2018
My family and I have recently cruised on the newly renovated Independence of the Seas from Southampton. She has undergone a multimillion dollar make over and the ship was fabulous. Our itinerary wasn't the most glamorous that was available, but the dates fit with our half term. We visited Cherbourg in France and Cobh for Cork in Ireland. On our arrival on board we headed straight for a light refreshment (or 2) at the Playmakers bar which is a new addition to the ship. It's a sports bar with pool tables and big screen TV's. We then headed off to investigate. The...
27 January 2018
You may be thinking of taking a cruise for the first time or indeed be an experienced cruiser that is thinking about trying another line, hopefully the below guide will give you an insight as to what each cruise line has to offer and of course you can always call me for more advice. P&O CRUISES P&O cruises have seven ships in their fleet: the newest being their flagship Britannia. P&O have two new ships on order, one arriving in 2020 and one in 2022. They are known for offering guests Strictly Come Dancing at Sea and for their celebrity...
15 June 2016
This half term my family and I went to stay at Haven Holidays Thornwick Bay. This is a new park which has only recently opened as Haven. I was a bit dubious as we love visiting their Reighton Sands Park on the Yorkshire Coast but couldn't get the availability there. To say we loved Thornwick Bay is an understatement. The park setting is cliff top near to Flamborough, and there are some lovely views and it's easily accessible by car. Every member of staff we met, or walked past was friendly and acknowledged you even if it was just with a smile. The...
02 June 2016
Caribbean Princess May 2016 I have just returned from a 4 night cruise on Caribbean Princess and I loved it. Where do I start? The ship is lovely, yes it’s big, (not as big as some of the newer ships coming out at the moment) but I never felt like I was on a big ship. She’s light and airy. Once I was on board for a few hours I managed to navigate round quite well, and when we did get a bit stuck there was always a friendly crew member around to ask. She has a guest Capacity of 3,142 passengers and is...
18 July 2015
Recently I was very fortunate to receive an invitation to take a look round Azamara Quest whilst she was docked in Liverpool for the day and enjoy lunch on board. I had a fabulous time and really enjoyed discovering the differences on an Azamara ship. She really is a boutique floating hotel. With only 686 guests on board it felt very personal and very professional and just the right size to enjoy the ship and her facilities. With being smaller the ships can get into ports which the bigger ships can’t, and so can take you to some amazing destinations. The ships...
20 May 2015
In March this year I was one of the lucky agents to be invited by P&O to spend a day and evening on board their new ship Britannia in Southampton. I couldn’t wait to get on board and have a look round this brand new ship and I wasn’t disappointed, and I would like to thank P&O for their fabulous hospitality. Britannia was brought together by world-leading interior design experts to represent the best of British style and elegance. The atrium was spectacular with its centrepiece the Star Burst sculpture, and is arranged over three decks. Definitely a draw for those holiday...